Roberta S. Butkovich

Phone: 781.258.5110

Email: [email protected]

Linkedin.com/in/Roberta-butkovich

Human Resources Professional with Employee Engagementand Project Management Expertise

Thoughtful, strategic leader experienced in project management, program development, communications and events. Develops and implements sustainable programs that promote and reinforce company values and culture, and drive business success. Driven with strong leadership capabilities who is organized, motivated, and a detail directed problem solver with exceptional communication skills. A fun, enthusiastic and creative team member that is resilient, highly adaptable, and skilled with the ability to work with internal and external partners, and across all audiences and constituents.

EXPERTISE&SKILLS

Employee Engagement,

Project Management,

Communications,

Program Development,

Recognition Programs,

Event Planning & Execution,

Creative Development & Design,

Digital & Print Collateral,

Change Management,

Adaptability & Problem Solving,

Business Systems,

Workflow Planning & Automation,

Process Improvement,

Budget Management,

MS Office Suite Expert,

SharePoint Proficient,

HRIS Advocate,

Adobe Creative Suite Enthusiast

EXPERIENCE

Manager, Global Employee Programs and Engagement,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2012 – April 2017      

Key Responsibilities:

• Developed and implemented programs for 27,000 employees world-wide, garnering innumerable awards and recognition and an employer of choice reputation.

• Managed project plans, requirements and statement of work, timelines and milestones, logistics and budgeting. Spearheaded internal and external partnerships, program adoption and change management, communication development, delivery and analysis.

• Navigated complex details and processes, to build innovative, sustainable and engaging programs. Chartered and maintained any related technology.

• Adept in understanding audience and cultural differences, and how to effectively administer programs to employees and clients.  

• Initiated and implemented the design or rebrand for various programs, including respective components, websites, awards and collateral.

Key Achievements:

·        

Key leader in administering annual Employee Experience Survey. Served as senior project manager and led the implementation of supervisor dashboards, training, results delivery and action planning. Assisted in identifying organizational improvement areas, defining response plans and developing employee communications. Consistently achieved over a 70% response rate.

·        

Designed new employee recognition platform, HEARTfelt Thanks, addressing the need to establish continuity in the employee experience and increase employee engagement. Forged and managed external partnership to build and implement culturally appropriate programs for individuals and supervisors.

·        

Directed annual pinnacle recognition program, Awards of Excellence. Enhanced program brand and success by streamlining processes, instituting technology, and establishing strategic communication plans. Increased year over year participation by 20%, while ensuring alignment with company goals and values.

·        

Planned and produced annual employee events and meetings ranging in size, including Leadership Conference for 1,200+ attendees. Managed script writing and presentation creation, program formation and printing, and onsite production.

·        

Developed and executed award submission for Fortune’s 100 Best Companies to Work For list, achieving continuous designation. Partnered with cross-departmental team to identify content to illustrate company culture, values and programs.

Human Resources Project Manager,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2009 – January 2012

·        

Developed, managed, and executed employee programs and projects including awards and recognition, and meetings and events.

·        

Conceptualized the design and layout for internal BeFit newsletter and contributed to content.

·        

Supported diversity and inclusion efforts through the creation of various collateral pieces

·        

Key contributor in the development of the Growth and Learning Process platform, including dashboard logic and content, supporting collateral and training guides, and overall communications.

·        

Managed and executed various external recognition submissions including Fortune’s 100 Best Companies to For and led the redesign of all employee handbooks.

Human Resources Specialist,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2006 – January 2009

·        

Supported the development and execution of various programs and projects including awards and recognition, meetings and events, and external award submissions.

·        

Advised employee concerns; managed annual employee handbook updates and distribution

·        

Facilitated company policies/procedures, including diversity and inclusion materials.

Human Resources Coordinator,Bright Horizons Family Solutions, Inc. Watertown, MA, November 2002 – January 2006

·        

Assistant to the Vice President of Human Resources; scheduled appointments, created presentations and communications, assisted with budget maintenance and monitoring.

·        

Provided support to the Human Resources department.

·        

Fielded employee concerns, updated and distributed company policies/procedures; and coordinated employee programs, external award submissions, and meetings and events.

OTHER SKILLS &INTERESTS

Bilingual in English and Italian

Layout & Print

Event Planning

Art & Design

Community Involvement

EDUCATION

Bachelor of Science in Business Management, Salem State University                       

2000

Christine Peachey

Billerica, MA 01821

Tel: 978-362-3841  ~  [email protected]  ~  https://www.linkedin.com/in/christinepeachey/

Qualifications Profile

Highly accomplished professional with proven success managing and directing projects from inception through completion.  Repeatedly promoted into new roles based on exemplary performance.  Solid management background with expertise in conducting market research and identifying growth opportunities.

CORE COMPETENCIES

Market Research  •  Quantitative Research Studies  •  Project Management  •  Budgeting

Vendor Management  •  Questionnaire Design  •  Data Analysis  •  Reporting  •  Qualitative Research

Professional Experience

BOSTON RESEARCH TECHNOLOGIES, LLC (FORMERLY BOSTON RESEARCH GROUP), Woburn, MA (2006 – 2017)

Senior Project Manager

Maintained responsibility for all aspects of quantitative research studies (using mail, phone and online methodologies) including questionnaire design, sample management and processing, field supervision, weighting, analysis, and reporting.

Key Achievements:

·        

Created and cultivated long-term client relationships that resulted in multiple tracking studies and repeat business.

·        

Gained specialized expertise in financial services industry while providing consultative research services addressing strategic and tactical marketing issues.

·        

Performed qualitative research including designing screeners and moderator's guides, managing recruitment, conducting in-depth interviews, and writing reports with key findings and insights.

THOMSON MARKETING RESOURCES, Boston, MA (2005)

Director

Planned, designed, and executed all aspects of quantitative research projects for diverse market groups within the Thomson Corporation, which included Thomson Financial and Thomson Learning.  Department was closed at the end of 2005.

Key Achievements:

·        

Led efforts to conduct primary and secondary research, evaluated results using statistical software packages, and presented findings to clients.

·        

Directed all aspects of multiple projects simultaneously while ensuring on-time completion and high-quality, actionable results.

SYNOVATE (FORMERLY MARKET FACTS, INC.), Natick, MA (1997 – 2005)

Senior Study Director (2000 – 2005)

Study Director (1998 – 2000)

Associate Study Director (1997 – 1998)

Provided direction to large-scale and long-term research tracking projects as well as brand and advertising awareness studies in financial services industry.  Created proposals and calculated costs associated with business development.

Key Achievements:

·        

Championed efforts to manage numerous details of projects.

·        

Wrote research reports with actionable recommendations based on data and statistical analyses.

·        

Executed talent acquisition and training.

Early Career:

Research Communications Limited, Westwood, MA – Manager

Cooper & Secrest Associates, Alexandria, VA – Editor / Assistant Analyst

Education & Training

Bachelor of Arts in Political Communication

GEORGE WASHINGTON UNIVERSITY, Washington, D.C.

Magna Cum Laude; Member, Phi Beta Kappa; Dean's List

Technical Skills

·        

Proficient in Microsoft Word, Excel, PowerPoint, SPSS

·        

Familiar with Confirmit and Wincross

RACHEL SANCHEZ

[email protected]                                                              603-548-6089                                                   www.linkedin.com/in/rachelmsanchez

SENIOR CARE SERVICES LEADER

Senior Care Services Leader contributing management expertise blended with credentialed nutritional proficiency.  Bring a powerful skill set to foster individuals’ and organizations’ goals.  Known for leading teams to create environments that promote independence, respect and dignity while enhancing daily life experiences and enriching quality of life.

AREAS OF EXPERTISE

Team Leadership                                                Recruitment | Training | Development                            Customer Service

Coaching | Mentoring                                         Employee | Resident Engagement                                  Regulatory Readiness

Qualification Highlights

·        

Outstanding ability to collaborate with service and community partners, promoting exceptional quality and service

·        

Proficient in prioritizing, delegating and motivating, with excellent communication and customer service skills

·        

Expertise in creative program development, execution, problem-solving and enhancement; computer proficiency

·        

Effective in managing budgets, labor and workflow

·        

Extensive experience in employee supervision, training and professional development

RELEVENT EXPERIENCE AND SKILLS

Leadership and Guidance

·        

Created, implemented, and directed revitalized resident-centered focus to therapeutic recreation and overall daily life activities; empowered associates to consistently engage residents, particularly the memory impaired; improved participation, increased resident, family and associate satisfaction  

·        

Led interviewing, hiring, and training; planning, assigning, and directing work; evaluating performance; rewarding and disciplining; attained greater associate engagement, reversing turnover downward

·        

Mentored top performers through coaching and professional development; promoted to leadership positions

·        

Liaison with families, residents and associates to support residents' needs, maintain rapport, engage in programs. 

Organizing and Coordinating

·        

Organized celebrations encompassing family communications, fundraising outreach, procuring entertainment and refreshments, coordinating associates for event launches; over 90% family participation

·        

Collaborated with resident care team to promote and monitor individualized resident care and service plans, with ongoing education on geriatric and dementia care techniques; boosted resident purpose and independence 

·        

Developed activities and recreation monthly event calendars, tracking participation, acceptance and response; adjusted programing based on residents' changing needs

·        

Community outreach to establish ongoing volunteer, entertainment, spiritual | religious and social resources

Financial Management

·        

Directed Dining Services Program reorganization resulting in significant menu and process adjustments; decreased food cost by 10% while increasing resident meal satisfaction

·        

Managed workflow and staffing patterns to meet fluid labor budget and maximize financial and operational efficiency; reduced labor hours and dollars by 5% over 6 months

·        

Tracked and analyzed monthly food costs and sales, collaborating with leadership team to strategize process adjustments to meet forecasts; corrective actions resulted in diminishing gaps between expenses and revenues

Rachel Sanchez                        [email protected]                                                             603-548-6089                                         page 2 of 2

EMPLOYMENT HISTORY 

Resident Services Director                                                                                                                                                          2014- 2017

Dining Services Director

Nutritional Care Consultant                                                                                                                                           

The Stevens-Bennett Home, Haverhill, MA

Massachusetts Department of Public Health Licensed Residential Care Facility

Senior Care Services Nutrition Consultant                                                                                                                        2014-present

Greater Boston Area

Nutritional Care and Dining Services Management Advisor                                                     

Massachusetts Department of Public Health Licensed Residential and

Nursing Care Facilities, Adult Day Health Programs

Assistant Director, Food and Nutrition Services                                                                                                                 1998-2014              

ARAMARK Corp at Lawrence General Hospital, Lawrence, MA                                                                          

Acute care teaching facility affiliated with Beth Israel Deaconess Medical Center and

Tufts Floating Hospital for Children                        

EDUCATION

Dietetic Internship, Beth Israel Hospital, Boston, MA

Bachelor of Science Degree, Food and Nutrition, University of Maine, Orono, ME

LICENSES AND CERTIFICATIONS

National Council of Certified Dementia Practitioners                                                             Certified Dementia Practitioner^®| CDP^®

Academy of Nutrition and Dietetics                                                                               Registered Dietitian Nutritionist | RDN

Commonwealth of Massachusetts                                                                                                      Licensed Dietitian Nutritionist | LDN              

State of New Hampshire                                                                                             Licensed Dietitian | LD

National Restaurant Association                                                   ServSafe^® Food Protection Manager Certified

ACTIVITIES

Boston North Senior Services Networking (BNSSN) Group                                                                                                           2018

Alzheimer’s Association Volunteer                                                                                                                                                      2018

Greater Haverhill Activity Directors’ Group                                                                                                                             2015-2017  

Toastmasters International                                                                                                                                                         2014-2016

A.J.’s Home Services Inc. was founded by Aaron Beaudoin and has been serving the Massachusetts and Southern New Hampshire area with a combined manager and supervisory experience for over 15 years. At A.J.'s Home Services, they are all about reliability, consistency, integrity, and honesty. 

A.J.’s Home Services Inc. ethic of hard work and dedication has established a superior working relationship with some of the leading property owners in the area. With millions of square feet of roofing, vinyl siding, gutters and windows installed, A.J.’s Home Service Inc.  has become a leader in the industry.

Their success is based on the years of experience and dedication to satisfying each and every one of our customers by installing quality-roofing systems that have stood the test of New England’s sometimes-harsh weather.

Contact Aaron:

Phone: 978-735-4308 | Email: [email protected]

Data Analysis | Project Management | Quality Assurance

Performance Profile

Data Analyst with experience working with global teams and driving process efficiencies from project implementation through closure. Demonstrated accomplishments in achieving project objectives within budget. Able to resolve operational challenges through dynamic and motivational solutions. Strength in evaluating business needs to develop system requirements. Instrumental in creating and executing test plans, ensuring system updates meet requirements.  Customer service-focused with a strong interest in data integrity.

Training and Applied Skills

Professional Experience

Imprivata, Lexington, MA

Business Analyst (2017)

Managed data integration project in SaaS environment, including scope and resourcing requirements.

§ 

Managed client contract data for 200+ customers, analyzing financial data from CRM systems with Excel and Access, providing feedback on budget feasibility for clients.

§ 

Ensured data integrity, maintaining product pivot tables.

§ 

Set rules/logic and built data sets for integration of assets and entitlements data into Salesforce.

PAREXEL International, Billerica, MA                                                                                                                                           2002 – 2017

Lead Data Analyst, Site Intelligence Leader (2016 – 2017)

Managed project scope, including staff requirements and resourcing. Implemented database changes utilizing SQL and Access. Managed data transfer from Inform electronic data capture (EDC) system to site intelligence system.

§ 

Initiated new data structure for center data, enabling staff to more efficiently link thousands of data records in Inform and reinforce enterprise information management.

§ 

Managed data cleaning project of metadata in Inform, analyzing data and troubleshooting potential issues, meeting quality control standards of relational database.

§ 

Wrote system requirements specifications and user guide documents, ensuring a better understanding of systems by staff.

§ 

Analyzed system performance data, and key performance indicators (KPI), providing upper management with weekly reports based on metrics.

§ 

Analyzed site trends and recommended process changes, improving site outcome and streamlining data entry processes.

Systems Analyst, Technical Logistics Leader (2013 – 2016)

Managed materials tracking system, completing user requests and ensuring integrity of the data transfer between global systems. Advised logistics staff on completion of system requirements.

§ 

Managed internal system migration from initiation to completion of more than 6,000 materials utilizing Excel scripts, safeguarding data integrity. Achieved multiple awards from management.

§ 

As Subject Matter Expert (SME), led global teams for North America and Latin America, implementing data changes for worldwide materials tracking system, completing systems integration and ensuring database quality standards were met.

§ 

Monitored nightly data batch runs of data from Inform EDC system, supporting data integrity by troubleshooting issues, making changes to database, and re-running batches in global system as required.

§ 

Supported setup of Oracle database and project parameters, ensuring operational efficiencies were integrated.

§ 

Monitored budget for technical systems, ensuring client projects met fiscal requirements.

§ 

Designed and administered training for logistics team data transfers, improving staff understanding of system functionality.

§ 

Developed ad-hoc reports for data management systems, enabling clients to make full use of their data which was previously not analyzed.

Senior Clinical Supply Specialist (2011 – 2013)

Analyzed clinical material trends and forecasted drug supply for 30+ studies, meeting inventory requirements of hundreds of international sites.

§ 

Developed a weekly executive budget summary report for management team, monitoring shipments and materials. Improved on-time shipments by 20% within one year and improved budgeting performance by 30% year over year.

§ 

Analyzed clinical data, ensuring database changes were completed accurately and data integrity maintained.

§ 

Managed client budgets and approved third-party invoices.

§ 

Led weekly client meetings, including managing scheduling and writing/distributing meeting minutes.

§ 

Maintained site address data in warehouse management system (WMS), ensuring accuracy of data dictionaries.

Quality Assurance Technical Analyst (2009 – 2011)

Responsible for ensuring system stability. Monitored security processes, reviewed data logs, and created user accounts.

§ 

Managed client change requests, utilizing Access scripts for database updates.

§ 

Led weekly client calls, including managing scheduling and writing/distributing meeting minutes.

§ 

Developed technical project specification documents, maintaining documentation library.

§ 

Provided training to colleagues for new applications and technical processes.

Previous Experience

Harte-Hanks, Billerica, MA                                                                                                                                                                                      

Database Analyst                                                            

§ 

Managed client relational databases for retail clients, ensuring accuracy and minimal downtime.

§ 

Compiled product and pricing metrics, and utilizing Crystal Reports wrote ad-hoc reports for upper management, providing monthly QA documents to clients.

§ 

Utilized Unix scripts for UAT, minimizing data rework and assuring system updates were completed to specification.

Education

Master of Science, Informatics & Management, University of Massachusetts, Lowell, MA

Bachelor of Science, Information Systems, University of Massachusetts, Lowell, MA

HIGHLIGHTS

¾ 

Reduced Days Sales Outstanding (DSO) by 35% from 108 to 70 days over an 18-month period through implementation of processes. Trained staff in collections procedures.

¾ 

Processed payments of $150 MM annual sales for approximately 1200 clients.

¾ 

Collected receivables of $13 MM/month. Communicated with clients to reconcile disputed items, short pays, open invoices and aged balances through timely communication.   Recorded efforts for future reference. Researched, validated, and applied undocumented client payments.

¾ 

Created flow charts and collections research procedures to direct payment application process which reduced research time and promoted process efficiencies. Ongoing in use.

¾ 

Orchestrated twice yearly Blood Drive for 14 years

Professional EXPERIENCE

Haley & Aldrich, Inc., Burlington, MA                                                                                       2001-2017

Accounts Receivable Manager (2007 - 2017)

¾ 

Forecasted cash flow, reported to Controller and Chief Financial Officer.

¾ 

Interacted directly with Project Managers to resolve discrepancies. Processed PM approved adjustments and write-offs.  Negotiated payment plans for past due accounts.

¾ 

Escalated past due clients to senior management, interfaced with collection agencies.

¾ 

Partnered with legal department in bankruptcy cases. Liaison with finance and billing teams.

¾ 

Prepared weekly collections/invoicing summary report for accounting and management teams.

¾ 

Managed internal stakeholder and external client relationships.

¾ 

Developed and enforced internal control procedures thereby creating process consistency.

¾ 

Assisted with monthly close and annual audit processes.

¾ 

Versed in Microsoft Office including Excel, Word, and Outlook.

Senior Project Accountant  (2001-2006)                                                                                       

¾ 

Produced monthly invoices for 25 PM’s. Reviewed and analyzed unbilled charges. Verified allowable charges, discussed and removed unauthorized charges, posted invoices, and distributed to clients. Corresponded with clients as necessary.

¾ 

Trained Project Managers in utilization of Financial Management System, ES2.

¾ 

Reviewed project contracts ensuring compliance with invoicing requirements.

¾ 

Skilled in Time & Material and Cost Plus Fixed Fee invoicing formats.

¾ 

Invoiced various entities including State, Federal, and Municipal clients as well as public companies, private corporations, and educational institutions.

¾ 

Collated invoice backup in the form of receipts, timesheets, or other required documentation.

¾ 

Maintained project files, following appropriate ISO 9001 document control standards.

Douglas F. Drake Jr.                                                                                    [email protected]

cLIENT REFERENCES

“As the Accounting Manager in an architectural company, I had to reconcile our accounts with consultants, one of which was Haley and Aldrich, where my primary contact was Douglas Drake.  Many of those reconciliations were far from simple, but Doug was always professional in his approach, responding promptly, patient and thorough in details.  Our communication was by phone and email, exchanging information and documentation.  I enjoyed these business relations with Doug through a number of years and based on my experience I would recommend him to others.”

Arkady Sigal, Accounting Manager at Perry Dean Rogers & Partners: Architects

“I have known and worked with Douglas Drake for about 16 years.  Doug was my main contact for solving problems with cash receipts, payment issues, and client credit issues as well as many other tasks.  Doug was always responsive and very knowledgeable about every aspect of his job.  Doug was also great about anticipating the next step as problems came up and provided information to respond in advance which saved us time and money.  Basically, Doug went above and beyond his job description to provide information and services that kept me informed and ahead of potential risk.  Doug was a key employee at Haley & Aldrich and is great to work with.”

             Bonnie M. MacLeod, Project Accounting Manager at Haley & Aldrich, Inc.

PREVIOUS EMPLOYERS

¾ 

Chelmsford Community Education – Culinary Instructor

¾ 

Sodexho Management Services – Corporate Dining, Food Service General Manager

¾ 

Marriott Hotels – Line Cook

¾ 

Deli Doctor – Owner/Manager

EDUCATION

¾ 

Associate of Science, Culinary Arts, Johnson & Wales University

¾ 

Bachelor of Arts, Psychology, Salem State University

CERTIFICATIONS

¾ 

Notary Public

¾ 

Commercial Collections Specialist, National Association of Credit Managers, 2011

¾ 

Heartsaver/Chokesaver, 2016

PROFESSIONAL ASSOCIATIONS

¾ 

National Association of Credit Managers

¾ 

BCI/NACMNE

AWARDS/ACHIEVEMENTS

¾ 

Eagle Scout

¾ 

Designed, implemented, and continue to execute annual bread baking fundraiser that produces 2500 loaves of from scratch loaves.

¾ 

“Heroes of Everyday Life” Award

                                                                                                                                                             COMMUNITY SERVICE

¾ 

Assistant Scoutmaster to a Boy Scout Troop

¾ 

Volunteer Chef at a local soup kitchen

Company Name Lighthouse Title & Closing Services, LLC Company Location Manchester, New Hampshire 

Job description

Responsibilities

·        

Establish productive, professional relationships with key personnel in assigned customer accounts

·        

Coordinate the involvement of company personnel in order to meet account performance objectives and customers' expectations

·        

Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts

·        

Proactively assess customer needs on an ongoing basis

Qualifications

·        

Bachelor's degree or equivalent work experience

·        

2+ years of B2B Sales experience in a mortgage environment

·        

Previous experience working in the Mortgage Title arena at any capacity. Must understand the complexities of Title

·        

Knowledge or experience working with sales management systems or software

Need to have a thorough understanding and experience in:

·        

Strategic customer account plans

·        

Ability to meet assigned company expectations to achieve profitability

·        

Knowledge to achieve strategic customer objectives

·        

Thorough understanding of Title sales a plus

Preferred Skills

·        

Exceed assigned sales quota

·        

Ability to finalize a Business and Sales Plan with new business contacts

·        

Consistently make ten phone or on-site appointments on a weekly basis

Submit resumes confidentially to Matthew Braucher

[email protected]

Mark P. Amerson

409 Aiken Ave. Dracut Mass. 01826 (617) 413-9869 [email protected]

Seeking a position as a Sales Representative with the opportunity to grow into Management, utilizing my skill to make a positive impact in the sales industry.

SUMMARY OF QUALIFICATIONS:

Experienced and successful sales representative actively seeking Sales Representative position, where my proven ability to develop a pipeline with excellent customer skills, will be of value.

SKILLS AND CERTIFICATIONS:

•      

Massachusetts and New Hampshire Insurance License

•      

Master Certification, Vehicles

•      

Familiar with multiple languages / Self Starter / Motivated / Energetic

•      

Computer Proficiency: CRM, Salesforce, Microsoft Word, Excel and PowerPoint

•      

Proficiency in  cold calling  to develop new clients

•      

Proficiency in conducting business to business development of a pipeline

 PROFESSIONAL SALES EXPERIENCE

 BENEFITS ADVISOR                AFLAC      DANVERS, MASS                       2016-Present

•      

Develop individualized portfolios within companies to address specific needs of employees and families

•      

Effectively conduct sales presentations to CEO's and upper management 

•      

Successfully networking with companies and organizations to build a larger client pipeline; developed $55,000 in revenue within 3 months

SALES CONSULTANT                TOYOTA OF PORTSMOUTH                     2014-2016

•      

Master Certification for Toyota products

•      

Achieved volume and gross sales

•      

Developed new clientele and maintained existing customers/cold calling potential clients

•      

Developed  referrals for new and used cars/assisted in financing

•      

Facilitated customer relations with insurance agencies / CRM

SALES CONSULTANT      HAMPTON AND DANVERS FORD/HYUNDAI    2009-2014

•      

Successfully executed the highest volume of sales for 2009-2014

•      

Maintained large and loyal customer base and assisted in financing

•      

Assistant to Sales Manager for all new sales consultants / CRM / Sales Force

•      

Master Certification for Ford and Hyundai products and locations

•      

Developed new clientele and maintained existing customers/cold calling potential clients

EDUCATION:

UNIVERISTY OF  MASSACHUSETTS  BOSTON  MA

•      

    Bachelor of Science in Business Administration and Marketing