WORK EXPERIENCE

Data Analyst, The Office of Strategic Analysis and Data Management, UML.                   09/2017 - current

•     Developed and presented meaningful insights by designing and creating dashboards of student data using Tableau Desktop.

•     Automated the task of performing incremental updates to the existing database in MS Access using VBA Macros and SQL queries which reduced 20 hours of monthly work to less than half an hour.

 

Innovation Analyst, Ernst and Young, India.                                                                              03/2013 to 12/2015

•     In-house private cloud implementation using OpenStack and providing a platform to help clients in implementing ideas and testing them in physical world.

•     Architected and implemented a VoIP telephony network infrastructure within the organization which helps in optimizing operations and efficiency of network solution.

•     Utilised Cloud and Big Data solutions for implementing various Business Strategies.

•     Worked with clients in delivering exceptional results and quantifiable improvements in metrics such as productivity, cost, quality and time-to-market.

•     Gathered information, analysed data, performed top class benchmarks and recommended deep insights into business technologies to develop performance improvements for client services and products.

•     ITIL (IT Infrastructure Library) v3 certified Professional.

 

 

 

ACHIEVEMENTS

•     Top 10 @2017 Annual DifferenceMaker $50k Idea Challenge.

•     Won first place in Engineering Prototyping competition held at Francis College of Engineering in 2016.

•     Top 5 in Annual Creative Venture Competition 2016 @FAHSS, UML.

•     An active member of UML Student Research Symposium.

•     Participated in various PhD Dissertation Defense at Manning School of Business, Lowell.

 

 

CERTIFICATIONS

•     ITIL v3 Foundation Certificate in IT Service Management.  License: GR750110909RR

•     R Basics:  Udemy course certificate

•     Python A-Z: Udemy course certificate

•     The complete SQL bootcamp: Udemy course certificate

•     Machine Learning A-Z: Udemy course certificate

•     Tableau A-Z: Udemy course certificate

 

 

REFERENCES

•     Girish Ramakrishna                                                                                         email: girish.krishnan.16@gmail.com

Principal Solutions Architect,                                                                      mob: +1 (424) 306 - 9419

Ernst and Young, US.

•     Aashish Jain                                                                                                      email: aashish[email protected]uml.edu

System Analyst,                                                                                                mob: +1(978) 934 - 2501

The office of Strategic Analysis and Data Management, University of Massachusetts, Lowell, MA, US.

•     Dr. Asil Oztekin                                                                                                 email: asiloztekin@yahoo.com

Associate Professor

University of Massachusetts, Lowell, MA, US.

As Realtor®’s and Certified Decorating Professionals®, Laurie Cote and Jacqui DiCenso formed ReVamped Interiors to fill a need in their real estate marketplace. In an area with such a shortage of inventory, they realized that the most important and beneficial way to help a buyer find a home (or for that matter, help a seller get the most value for their’s) is to enlighten them on the possibilities the home offers. It’s often hard for a seller to see their home’s potential when they are living there day-to-day.

It’s evident when you work with this team that their experience benefits both the client’s or seller’s they engage with.  ReVamped will work relentlessly to help you get the most value for your home (or—prevent you from making a change that could have no return on your investment.)

ReVamped Interiors takes home design, redesign or staging to a whole new level. Not only will they go room-by-room inside your home but will also make suggestions on the curb appeal — therefore providing a complete home assessment

Be sure to check out the ReVamped Interiors website to see all that Laurie and Jacqui have to offer home owners and real estate agents! 

Contact: 

Phone: 978-850-2200 | Website: https://www.revampedinteriors.com/

 

 

INTERNATIONAL DATA GROUP, INC. (IDG), Framingham, MA                                                  2010-2017

Handled commercial transactions and intellectual property in a privately held company that provides technology media, data, and marketing services to the information technology industry.  Was called back by IDG’s General Counsel to work in the corporate legal department after being laid-off by IDG’s subsidiary, IDG World Expo Corp.

 

Corporate Counsel, 2011-2017

Trademark Paralegal (Contract), 2010

• Reviewed, negotiated and drafted various agreements ensuring that such contracts were executed in compliance with company policy and applicable laws and regulations, including:
• sales agreements, vendor & supplier agreements, consultant agreements, master professional services agreements, licensing agreements, settlement agreements, and statements of work.
• Reduced cancellation fees by up to 30% by negotiating cancellation terms based on lost profit rather than lost revenue.
• Saved the company tens of thousands of dollars by negotiating out automatic renewal clauses.
• Decreased time to close sales and recognized revenue by up to 40% by developing master contracts for use by the sales team.
• Collaborated with the Associate General Counsel on data privacy issues, including review of privacy policies, registration forms, and business practices.
• Provided training and advice to editorial staff on proper use of copyrighted images, including Creative Common images, to minimize the company’s liability exposure.
• Managed 3,000 trademarks worldwide from trademark application through registration and appeal of refusal.
• Conducted legal research on trademark matters throughout the world and provided legal opinions and advice on such matters to all levels of the organization.

 

 

Sheri A. Cottreau, Esq.

(978) 239-8286 | [email protected] | www.linkedin.com/in/shericottreau | Page 2

 

IDG World Expo Corp., Framingham, MA                                                                                  2002-2009

Handled all legal issues in a privately held subsidiary of International Data Group, Inc (IDG) organizing and hosting conferences, trade shows, and events for the information technology and electronic entertainment industries.

 

Manager, Legal Affairs

• Reduced negotiation time by 60% through development of a master agreement.
• Drafted, reviewed, and negotiated various contracts ensuring that such contracts were executed in compliance with company policy and applicable laws and regulations, including:

·        

venue agreements, hotel agreements, exhibitors/client agreements, vendor/supplier agreements, consultant agreements, event management agreements, international sales agreements, licensing agreements, and non-disclosure agreements.

• Counseled and advised all levels of the organization on legal issues and actions affecting commercial disputes.
• Supported IDG’s General Counsel with domestic and international acquisitions (4 in 3 years):  due diligence, asset purchase agreements, and LLC agreements.
• Collaborated with IDG’s General Counsel with closing out of business entities, including drafting transfers of ownership/bill of sale; copyright, domain name, and trademark assignment; and all necessary documents to ensure successful closure of the businesses.
• Oversaw outside counsel, reducing costs by $10,000 and providing industry expertise in pending litigation.
• Trained marketing staff in telemarketing and e-mail marketing laws and regulations to ensure compliance with the Telemarketing Sales Rules and CAN-SPAM Act and minimize the company’s liability exposure.
• Researched sweepstakes and contest, within 2 days of request, to determine how to run a legal program; drafted necessary document; prepared and registered program filings; and oversaw program execution to assure compliance with strict regulations in multiple jurisdictions.

 

Member,Women’s Bar Association

Member,New England Corporate Counsel Association

 

Commonwealth of Massachusetts, Board of Bar Overseers Number 653560

United States District Court, District of Massachusetts

 

Massachusetts School of Law, Andover, MA

Juris Doctorate

 

Nichols College, Dudley, MA

Master of Business Administration, Delta Mu Delta Honor Society

 

Northeastern University, Boston, MA

Bachelor of Science, Criminal Justice, Sigma Epsilon Rho Honor Society and Golden Key National Honor Society

RELATED SKILLS

MIT App Inventor 2 | Social Media | Airtable | Mandarin Chinese-elementary | Wrike | HTML 5

With over fifteen years of experience, Doug Carlson is focused on serving the life, health, supplemental, retirement and long-term care insurance needs of small businesses and middle-income families and individuals. He personally meets with clients to understand their needs and provide objective guidance and solutions. 

In the confusing world of insurance, Doug is someone who can break it down for you. He works with nationally recognized insurance companies to help you find quality, affordable insurance. He'll make the calls, compare the plans and prices, and help identify insurance plan options. 

Finding the Right Low-Cost Health Coverage Has Never Been Easier!

Contact Doug:

Phone: 781-587-1000 | Website: http://agents.healthmarkets.com/dcarlson

 

 

SUMMARY

An innovative scientific leader with extensive management experience in the biotech industry with emphasis on developing and validating new molecular biology methods for emerging technologies and adapting these cutting-edge technologies to a variety of uses both in R&D and clinical procedures.  A broad range of experience in different company settings ranging from initial startups to multinational companies.  Experience in the area of Sales and Marketing with strong interpersonal skills and presentation skills.

 

Experience

Bio-Rad, Inc.,Billerica, MA (acquired RainDance Technologies, February 2017)                   2017 – 2018      

Director, Genomic Applications

Headed projects centered around Bio-Rad’s bead technology to increase the manufacturing capacity for bead generation and to demonstrate feasibility for bead-based targeted sequencing.                                                                    

·        

Led an effort to scale-up the bead manufacturing process for the ddSEQ Single Cell next generation sequencing (NGS) application to meet increasing demand for the product.  The new procedure was transferred to Manufacturing and validated for market introduction.

·        

Headed a project to develop a droplet-based bead delivery technology for targeted sequencing for NGS.  Initial feasibility was demonstrated.

 

RainDance Technologies, Inc., Billerica, MA                                                                     2008 – 2017

Director, Genomic Applications                                                                                                                   

Directed the feasibility, development, optimization, and release of products to the market for multiple applications for the ThunderStorm, ThunderBolts and RainDrop systems which are based on the RainDance proprietary droplet technology

·        

Developed and released to market targeted NGS sequence enrichment applications including:

§ 

DNA sequencing.

§ 

Bisulfite sequencing for methylation analysis.

§ 

RNA sequencing.

·        

Developed and released to market RainDrop digital PCR applications including:

§ 

Multiplexed dPCR assays.

§ 

High sensitivity copy number detection assay for noninvasive prenatal DNA testing for trisomy.

·        

Led feasibility demonstrations of new applications using the RainDance droplet technology:

§ 

Single cell analysis.

§ 

Linked reads.

§ 

High sensitivity variant detection using NGS sequence enrichment.

·        

Responsible for writing and executing development plans to meet application and instrument performance targets along with verification and validation plans for manufacturing and release of product to the market.

§ 

 

·        

Managed proof of performance and collaboration studies to support the activities of the sales and marketing team and to demonstrate the capabilities of the current applications.

·        

Managed two bioinformatics scientists responsible for the development of tools necessary for targeted sequencing on NGS instruments.

§ 

Primer design pipelines for the ThunderStorm and ThunderBolts applications.

§ 

Pipelines for the analysis of data generated by the targeted DNA application, RNA application, Single Cell and Linked Reads applications

 

Sequenom, Inc.,Newton, MA                                                                                                            2005 – 2008

Senior Manager, Technology and Applications                                                                                       

Scientific support for the sales and marketing team.

·        

Traveled with the sales force throughout North America and overseas and delivered seminars at universities and private institutions on the science and technology behind Sequenom’s MassARRAY instrument and applications in the areas of high throughput genotyping, quantitative gene expression, SNP detection and quantitative methylation analysis.

·        

Identified potential collaboration opportunities of scientific value to Sequenom.  Managed the running of collaborations from start to finish including experimental design and data analysis.

·        

Managed feasibility studies for potential customers including study design and presentation of data.

·        

Held workshops with existing customers to help them better understand and utilize the MassARRAY instrument and its applications.

·        

Developed new applications for Sequenom’s MassARRAY platform including copy number detection and low percentage mutation detection in tumor tissue samples.

·        

Performed market research to evaluate the needs of customers in the areas of genotyping, gene expression and methylation.

 

Additional Relevant Experience

Exact Sciences Inc., Marlborough, MA                                                                                        

Director, Translational Research                                                                                                                 

Managed the clinical laboratory, heading laboratory screening and assay development research in the field of molecular diagnostics.

·        

Supervised Clinical Laboratory screening samples using PreGen-Plus^TM stool DNA colorectal cancer assay.

·        

Supervised Quality Control group producing reagents for PreGen-Plus^TM assay for internal/external clients.

·        

Managed key relationships with outside collaborators.

·        

Directed research projects across multiple functional groups yielding improved assay performance and cost reduction.

·        

Developed new DNA markers for 2nd generation stool DNA colorectal cancer assay with improved sensitivity.

·        

Demonstrated loss of DNA sensitivity due to sample degradation during transport and its subsequent recovery through the addition of a stabilization buffer.

 

Variagenics/Nuvelo, Inc., Cambridge, MA                                                                            

Senior Director, Molecular Biology                                                                                                            

Directed development and oversaw all phases of Variagenics’ pharmacogenomic screening platforms.

·        

Senior Member of the Research and Development Operating Committee.

·        

Played key role in new business development including contract development.

·        

Managed internal and client pharmacogenomic analysis projects.

·        

Developed budgets and timelines for major $1 million+ corporate programs.

·        

Supervised 30 scientists handling, processing and screening patient samples for internal/client projects including:

o   

Sample Logistics, Assay Development, DNA Sequencing, Genotyping, RNA Expression Analysis and Pathology.

Director of Technology Development                                                                                                         

Managed Technology Development Group creating/developing core technologies.

·        

Invented Nucleave-RE^TM proprietary second generation mass spectrometry genotyping method.

·        

Invented proprietary haplotyping technology.  Adapted procedure for patient screening.

·        

Demonstrated initial proof of concept for using mass spectrometry genotyping by chemical cleavage of DNA which led to the Nucleave^TM genotyping platform. Participated in product development and commercial launch.

 

Senior Scientist                                                                                                                                                  

Directed post-acquisition integration of technology and personnel (from Avitech to Variagenics)

·        

Coordinated efforts between teams adapting T4 endonuclease VII assay for high throughput polymorphism screening.

·        

Managed high throughput polymorphism discovery group focused on identifying polymorphisms for entry into a proprietary database.

 

Research Scientist                                                                                                                                             

Oversaw multiple projects directed at discovering allele specific cancer therapeutics.

·        

Instrumental in initial lab set-up including build-out.

·        

Screened and characterized tumor cells lines homozygous and heterozygous for amino acid polymorphism in thiopurine methyl-transferase gene for growth inhibition drug response.

·        

Cloned and expressed in bacteria and mammalian cells, various constructs of the transferrin receptor harboring an amino acid polymorphism. 

§ 

The expressed proteins were used in an attempt to generate polyclonal and monoclonal antibodies capable of binding differentially to each allelic form of the transferring receptor causing inhibition of function.

·        

Established initial polymorphism detection procedure (SSCP) to screen target genes for polymorphisms.

 

Ares Advanced Technology (Ares Serono, Inc.), Randolph, MA                                   

Principal Investigator                                                                                                                                     

Headed Endogenous Gene Activation Project.

·        

Developed technique of using gene targeting through homologous recombination to activate the expression of silent endogenous genes by the insertion of a transcriptionally active promoter 5' of a protein coding region.

·        

Expressed therapeutically relevant human genes in human cell lines using Endogenous Gene Activation technique.

 

 

Angenics, Inc., Cambridge, MA                                                                                                         

Scientist                                                                                                                                                               

Oversaw the diagnostic DNA probe project.

·        

Successfully adapted immunodiagnostic latex bead assay to detect nucleic acid sequences in biological samples.

·        

Developed proprietary enhanced sensitivity DNA amplification method.

 

Education

University of Minnesota, Minneapolis, MN                                                                                                

Ph.D. program, Department of Microbiology.  Completed all course work and passed Ph.D. qualifying exam.

 

Massachusetts Institute of Technology, Cambridge, MA                                                                         

Bachelor of Science Degree, Biology

 

Awards

Sequenom, Inc.                                                                                                                                                                2007

Outstanding Sales Support Award – Awarded to individuals who have made outstanding contributions to the support of sales activity.

RainDance Technologies, Inc.                                                                                                                                    2014

Eclipse Award - Recognizes outstanding contribution to RainDance through discovery, development or implementation of new technology, science or business practices that meaningfully enhance the customer experience and our future business.

Publications

 

Laurent-Puig, P., Pekin, D., Normand, C., Kotsopoulos, S.K., Nizard, P., Perez Toralla, K., Rowe, R., Olson, J., Srinivasan, P., Le Corre, D., Hor, T., El Harrak, Z., Li, X., Link, D.R., Bouche, O., Emile, J-F., Landi, B., Boige, V., Hutchison, J.B., Taly, V.  “Clinical Relevance of KRAS-mutated Sub-clones Detected with Picodroplet Digital PCR in Advanced Colorectal Cancer Treated with anti-EGFR Therapy”, Clinical Cancer Research, 21(5):1087-1097, March 1, 2015

 

Milbury, C.A., Zhong, Q., Lin, J., Williams, M., Olson, J., Link, D.R., Hutchison J.B., “Determining lower limits of detection of digital PCR assays for cancer-related gene mutations”, Biomolecular Detection and Quantification, 1:8-22, August 20, 2014.

 

Didelot, A., Kotsopoulos, S.K., Lupo, A., Pekin, D., Li, X., Atochin, I., Srinivasan, P., Zhong, Q., Olson, J., Link, D.R., Laurent-Puig, P., Blons, H., Hutchison, J.B., Taly, V., “Multiplex picoliter-droplet digital PCR for quantitative assessment of DNA integrity in clinical samples”, Clinical Chemistry, 59(5):815-823, May 2013.

 

Abdou ElSharawy, Jason Warner, Jeff Olson, Michael Forster, Markus B. Schilhabel, Darren Link, Stefan Rose-John, Stefan Schreiber, Philip Rosenstiel, James Brayer and Andre Franke, “Accurate variant detection across non-amplified and whole genome amplified DNA using targeted next generation sequencing”, BMC Genomics, 13(1):500, September 20, 2012.

 

Karen E. Ocwieja, Scott Sherrill-Mix, Rithun Mukherjee, Rebecca Custers-Allen, Patricia David, Michael Brown, Susana Wang, Darren R. Link, Jeff Olson, Kevin Travers, Eric Schadt and Frederic D. Bushman, “Dynamic regulation of HIV-1 mRNA populations analyzed by single-molecule enrichment and long-read sequencing”, Nucleic Acids Research, 40(20):10345-10355, November 1, 2012.

 

Olivier Harismendy, Richard B Schwab, Lei Bao, Jeff Olson, Sophie Rozenzhak , Steve K Kotsopoulos, Stephanie Pond, Brian Crain, Mark S Chee, Karen Messer, Darren R Link and Kelly A Frazer, “Detection of low prevalence somatic mutations in solid tumors with ultra-deep targeted sequencing”, Genome Biology, 12(12):R124, December 20, 2011

 

H. Kiyomi Komori, Sarah A. LaMere, Ali Torkamani, G. Traver Hart, Steve Kotsopoulos, Jason Warner, Michael L. Samuels, Jeff Olson, Steven R. Head, Phillip Ordoukhanian, Pauline L. Lee, Darren R. Link and Daniel R. Salomon, “Application of microdroplet PCR for large-scale targeted bisulfite sequencing”, Genome Research, 21(10):1738-1745, October 21, 2011.

 

Qun Zhong, Smiti Bhattacharya, Steven Kotsopoulos, Jeff Olson, Valerie Taly, Andrew D. Griffiths,

Darren R. Link and Jonathan W. Larson, “Multiplex digital PCR: breaking the one target per color barrier of quantitative PCR”, Lab Chip, 11(13):2167-2174, July 7, 2011.

 

Alexander Herrmann, Andrea Haake, Ole Ammerpohl, Idoia Martin-Guerrero, Karol Szafranski, Kathryn Stemshorn, Michael Nothnagel, Steve K. Kotsopoulos, Julia Richter, Jason Warner, Jeff Olson, Darren R. Link, Stefan Schreiber, Michael Krawczak, Matthias Platzer, Peter Nürnberg, Reiner Siebert, Jochen Hampe, “Pipeline for Large-Scale Microdroplet Bisulfite PCR-Based Sequencing Allows the Tracking of Hepitype Evolution in Tumors”, PLoS One, 6(7):e21332, July 5, 2011.

 

Ryan Tewhey , Jason B Warner, Masakazu Nakano , Brian Libby, Martina Medkova, Patricia H David, Steve K Kotsopoulos, Michael L Samuels, J Brian Hutchison, Jonathan W Larson, Eric J Topol, Michael P Weiner , Olivier Harismendy , Jeff Olson, Darren R Link & Kelly A Frazer “Microdroplet-based PCR enrichment for large-scale targeted sequencing”, Nature Biotechnology, 27(11):1025-1031, November 2009.

 

Jeff Olson, Duncan H. Whitney, Kristine Durkee and Anthony P. Shuber.  “DNA Stabilization is Critical for Maximizing Performance of Fecal DNA Based Colorectal Cancer Tests”, Diagnostic Molecular Pathology, 14(3): 183-191, September 2005.

 

Wei-Dong Chen , Z. James Han , Joel Skoletsky , Jeff Olson , Jerome Sah , Lois Myeroff , Petra Platzer , Shilong Lu , Dawn Dawson , Joseph Willis , Theresa P. Pretlow , James Lutterbaugh , Lakshmi Kasturi , James K. V. Willson , J. Sunil Rao ,

 

Anthony Shuber , Sanford D. Markowitz, “Detection in Fecal DNA of Colon Cancer – Specific Methylation of the Nonexpressed Vimentin Gene”, Journal of the National Cancer Institute, 97(15):1124-1132, August 3, 2005.

 

Steven Hecht Orzack, Daniel Gusfield, Jeff Olson, Steven Nesbitt, Lakshman Subrahmanyan,Vincent P. Stanton, Jr., “Analysis and Exploration of the Use of Rule-Based Algorithms and Consensus Methods for the Inferral of Haplotypes”, Genetics, 165(2): 915-928, October, 2003.

 

Jia Liu Wolfe, Tomohiko Kawate, David A. Sarracino, Martin Zillmann, Jeffrey Olson, Vincent P. Stanton, Jr., and Gregory L. Verdine, "A Genotyping Strategy Based on Incorporation and Cleavage of Chemically Modified Nucleotides", Proceedings of the National Academy of Sciences (USA), 99(17):11073-11078, August 20, 2002.

 

Ann E. Ferentz and Jeff Olson. “Using Haplotyping for Drug-Response Markers.  Tutorial: Identifying Genetic Markers Associated with Drug Response.” Genetic Engineering News, 22(6):34-39, March 15, 2002

 

Anneloor L. M. A. Ten Asbroek, Jeffrey Olson, David Housman, Frank Baas and Vince Stanton, Jr., “Genetic Variation in mRNA Coding Sequences of Highly Conserved Genes”, Physiological Genomics 5(3):113-118, April, 2001.

 

James P. Basilion, Andrea R. Schievella, Erica Burns, Patrice Rioux, Jeffrey C. Olson, Brett P. Monia, Kristina M. Lemonidis, Vincent P. Stanton, Jr. and David E. Housman.  “Selective Killing of Cancer Cells Based on Loss of Heterozygosity and Normal Variation in the Human Genome: A New paradigm for Anticancer Drug Therapy”, Molecular Pharmacology, 56(2): 359-369, August, 1999.

 

PATENTS

 

“Compositions and Methods for Molecular Labeling”, Michael Samuels, Jeffrey Charles Olson, Andrew Watson, Keith Brown, Darren Roy Link, Patent No. 9,150,852, Issued October 6, 2015.

 

“Digital Analyte Analysis”, Jeffrey Olson, Darren R. Link, Patent No. 9,228,229, Issued January 5, 2016.

 

“Methods for Genetic Analysis of DNA to Detect Sequence Variances”, Jeffrey Olson, Martin Zillmann and Vincent Stanton, Patent No. 8,129,120, Issued March 6, 2012.

 

“Restriction Enzyme Genotyping”, Jeffrey Olson, Martin Zillmann and Vincent Stanton, Patent No. 7,435,541, Issued October 14, 2008

 

“Method for Identifying Polymorphisms”, Vince P. Stanton, Jr., Jia Liu Wolfe, Tomohiko Kawate, Gregory L. Verdine, Jeffrey Olson and Colin Dykes, Patent No. 6,825,009, Issued November 30, 2004.

 

“Genotyping by Mass Spectrometric Analysis of Allelic Fragments”, Vincent P. Stanton, Jr., Jeffrey Olson, Jia Liu Wolfe, and Martin Zillmann, Patent No. 6,777,188, Issued August 17, 2004.

 

“Methods for Genetic Analysis of DNA Using Biased Amplification of Polymorphic Sites”, Jeffrey Olson, Martin Zillmann, and Vincent Stanton, Patent No. 6,475,736, Issued November 5, 2002.

 

 

 

SUMMARY OF PROFESSIONAL EXPERIENCE & ORGANIZATIONAL VALUE

 

The Cambridge Institute of International Education - Waltham, MA                                                              2014-2017

Senior Manager of Program Operations: Progressed from Residential Manager through Team Leader, to Senior Manager role. Supported 200 international students, their host families, and 25 schools through operations, financial, and service management. Managed a team of seven remote Support Services Coordinators, from interviewing and onboarding through performance evaluation and professional development.

                                                                                                               

·        

Developed and empowered staff through clear communication of expectations and hands-on leadership.

·        

Identified competency gaps in staff. Conceived, developed, and executed an online program enhancing new-hire training. Improved knowledge base of company, Chinese education and culture, processes, and responsibilities of role, with program remaining in place until hire of corporate trainer.

·        

Delivered a 6% increase in private school enrollment, during year when company-wide enrollment was down 15% from previous year; Converted energetic, high-touch school relationship management and support to concrete results.

·        

Spearheaded and implemented the best practice of the Parents Program of the ICO, the In-country orientation program for up to 2000 incoming students and families annually.

·        

Achieved company-high 90% host-family retention rate (company average 75%–80%), while expanding base by 20% through proactive social media, school partnership, and relationship-building with current host families

·        

Contributed to establishment of measurable key performance indicators, creating management visibility and resultant improvements in staff performance across multiple functional areas, including report submission in-budget completion of student enrichment activities, school relationships, and timely grievance resolution.

·        

Achieved under-budget regional financial management, motivated staff creativity in the planning and coordination of free, low-cost, or group-discounted events that were well attended.

·        

Maximized operational efficiency, proactively addressing atypical procedural issues arising from student moves, school transfers, etc. through development and distribution of best practices guides to managers and staff.

 

Clinical Supervisor:Earned clinical supervisor role following three months as temporary employee, managing four Program Service Coordinators in the development and implementation of service plans ensuring service quality for 40–50 children in intensive foster care                                                                                                                                                                                                           

·        

Supported foster care children in the accomplishment of social, emotional, and relationship goals; demonstrated empathetic listening skills and support in helping children make healthy decisions

·        

Reduced the number of escalated situations by approximately 15%, modeling and coaching successful interactions and communications with children in the care of service coordinators.

 

Massachusetts Society for the Prevention of Cruelty to Children (MSPCC) - Lowell, MA                          2012-2013           

Wraparound Intensive Care Coordinator: Managed caseload of 8–10 adolescents with mental health diagnoses. Assessed, collaboratively developed, implemented, and evaluated individualized care plans, using the wraparound process.

·        

Engaged families through home visits, mentoring them in strength-based goal development to achieve and sustain success.

·        

Ensured responsiveness to youth and family needs, listening and honoring views, and mentoring in the facilitation of positive conversations when challenges arose.               

                                                                                                                                               

Child Development Center - Bozeman, MT                                                                                                               2010-2011           

Intake Coordinator: Hired as sole professional in Bozeman office, serving the community as the only agency offering assessments to diagnose developmental delays in preschool-age children; contributed to Child Development Center program growth, increasing role from part-time to full-time.

·        

Assisted 50 families, growing center and its visibility through community, physician, and conference presentations.

·        

Observed and screened candidates through in-person visits; Developed written actions plans for families, including clinical findings, recommendations, and resources.

·        

Created resource guide for parents of children with disabilities as Master’s thesis and used as foundational program support.

 

Community Outreach Coordinator and Family Support Specialist: Generated public awareness and a 15% increase in referrals of eligible children for program created through the Individuals with Disabilities Education Act (IDEA).

·        

Built relationships with community organizations and parent groups, advocated for families, and collaborated with local Child and Family Services and treatment teams in assessment, home visits, case management.

 

Dept of Plant Sciences and Plant Pathology, Montana State University - Bozeman, MT                         2006-2010                                                                                                        

Student Affairs Coordinator

·        

Coordinated departmental events, managed graduate student admission, provided administrative support

EDUCATION

 

Masters in Health and Human Development; Family Science Option                                                 Bozeman, MT                                                          

Montana State University                                                                                                                            

 

Bachelor of Arts, Journalism                                                                                                                                           Amherst, MA

University of Massachusetts

 

VOLUNTEER SERVICE, PUBLICATIONS & PROFESSIONAL ASSOCIATIONS

Volunteer Service: Envision Success Project – Polus Center for Social and Economic Development, Current; Humane Society for Greater Nashua, Current; Heart of Valley Animal Shelter, Past.

Publications: Co-Author – Non-Fiction Book, Too Many Men on The Ice; Contributor, Montana Parent magazine; Massachusetts Public Service Campaigns, print and radio

Professional Associations: Toastmasters, past; Past President and Member, Bozeman Special Education PTA.

Abe Siliman           203.651.9900            [email protected]

 

Education (University of Hartford)

 

2016                Masters of Business Administration (3.90/4.0GPA)  

                        Capstone project on the strategic and financial acumen of 3M

                        Nominated for Regents Award (most inspiring graduate student) in academic excellence

 

2015                Double Bachelors, Economics/Finance & Business Management (3.34/4.0GPA)

                        Featured for philanthropic work in the Aurora Foundation Annual Newsletter

                        Emily J. Panik Award Recipient: Economics/Finance Academic Excellence (2014)

 

Occupational Experience

 

Data and Procurement Analyst (June 2017 – Present)

Connecticut Water, Clinton, CT

Propose, implement and monitor process improvements aligned to procurement’s vision statement and guiding principles as well as the Company’s corporate strategy. Respond to inquiries from internal and external customers regarding appropriate supplier selection for order placements. Uphold process compliance and provide feedback, support and training to improve execution of the purchasing process. Prepare and communicate reports on the purchasing spend, vendor performance and other relevant data.

·        

Maintain the contract system for WICA construction projects ($18 million budget in 2017)

·        

Research, analyze, prepare, and communicate reports on the infrastructure process and internal controls

                                                                                            

Organization Supervisor Fraternal Life (April 2015 – December 2016)

University of Hartford,West Hartford, CT

Managed 8 person dedicated staff and supervised over 250 fraternal student community members. Responsible for managing all fraternity and sorority related events and activities on campus. Delegated tasks to staff, managed project timelines, ensured a smooth-running department with high morale. Achieved 96% student retention rate among fraternity members, 22% higher than University benchmark.

·        

Executive Controller of a $20,000-$30,000 annual department budget, and had final say over all purchasing for the division

·        

Engaged with the President and Vice President of the University on matters relating to the department acting as a liaison between the student body and University management

 

Product and Business Development Intern (June 2015-September 2015)

One Beacon Insurance Group, Farmington CT

 

Claims Analyst (June 2014-January 2015)

Chubb Specialty Insurance, Simsbury CT

 

Skillsets and Philanthropy

High Level experience in JDE, SAS, SQL, Project, Excel, Visio, Access, PowerPoint and SharePoint

Time spent as a mediator and conflict manager

Organizer of the inaugural University of Hartford Breast Cancer Walk

Organizer of the inaugural ‘Water for Flint’ bottle donation program through the University of Hartford

Volunteer high school basketball coach for the past 6 years (Cheshire, CT)

Conversational in Arabic and Spanish

 

 

Laura Startzenbach, MBA, BSEE, PMP

 

Greater Boston area                                                                                                                                  508-797-2508

www.linkedin.com/in/laurastartzenbach                                                                 [email protected]

 

Summary

Experienced marketing leader with distinct ability to quickly analyze complex market challenges, distill into succinct and targeted opportunities, develop action plans and ruthlessly execute. Combine engineering and business knowledge with product management and product marketing experience to bring disruptive technology products to market.

 

Marketing, Product Management and Business Skills

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Experience in global marketing/business roles for large (Fortune 50) and small (<100 employee) technology companies spanning 3D printing, IT enterprise infrastructure computing, and consumer medical devices.

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Energetic senior marketing manager with extensive experience in developing fully integrated digital and traditional marketing and business plans that help companies grow revenue, market share, and profitability.

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Organized self-starter and effective product manager, well versed in all phases of the total product lifecycle from ideation and new product introduction (NPI), through launch and go to market (GTM) to product retirement.

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Exceptional communicator with ability to translate complex or abstract ideas into meaningful information; adroit at writing; a dynamic public speaker who has capably represented the company to external stakeholders.

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Animated leader with outstanding interpersonal skills that encourage collaboration across teams and regions; an exceptional ability to create soundness and results amid chaos and/or disorder.

 

Experience

Solidscape^®, Inc., a wholly owned subsidiary of Stratasys, Inc. (NASDAQ: SSYS), is the leader in high precision 3D printers for direct manufacturing applications, serving customers in over 80 countries.

 

Product Marketing and Product Management Director (Sept 2016 – Feb 2018)

Product Marketing Manager (Jan 2015 – Sept 2016)

 

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Developed and executed the global 3D printer marketing strategy – digital and traditional – based on customer lifecycle journey, across multiple channels (direct, indirect), multiple geographies (US, EMEA, APAC), and multiple communication platforms.

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Generated research-based customer personas and segmented marketing campaigns that drove sales conversion. Implemented strategy through SEO-optimized website, digital ad campaigns (Google Adwords, Facebook), robust social media. Executed digital campaigns with Marketo, synchronized with Salesforce and measured using ROI and KPIs.

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Collaborated with engineering to formalize the New Product Introduction (NPI) process and develop the multi-year product roadmap for growth, innovation, new markets. Delivered Market Requirements Documents (MRD) based on market research, voice of the customer, and competitive intelligence.

Results:

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Launched three new 3D printers, two new 3D printing precision materials and a new digital workflow software product that is 3D printing enabled – all in 2017, on schedule, within budget.

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Digital inbound results: increased new users by 11% Y-o-Y (very high for niche market)

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Digital outbound campaigns: increased campaign response by 25% Q-o-Q with 16% conversion rate

 

Philips Lifeline, a division of Royal Philips (NYSE: PHG, AEX: PHIA), is the #1 consumer medical alert service, serving more than 7 million U.S. subscribers for over 40 years.

Product Manager (contract)

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Drove New Product Introductions (NPI) and product retirement for US and Canada select medical monitoring products. Conducted competitive research; defined Market Requirement Documents (MRD) and Product Requirement Documents (PRD); developed business case.

Results:

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Three products successfully retired; one new monitoring product defined and launched

Hewlett Packard Enterprise (NYSE: HPE) is an industry leading global technology company with a comprehensive portfolio, spanning the cloud to the data center to workplace applications.

Marketing, Analyst/Media Relations – Global Services & Solutions (2008 – 2012)

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Developed global messaging, positioning and content for $10B+ technology services & solutions group. Created “smart grid” thought leadership campaign using traditional and social media. Collaborated with field sales teams to leverage industry analyst reports as part of the deal bid-win process.

Results:

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38% sales growth in top utility industry accounts

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Recognized as a “Smart Grid Leader” by IDC Energy Insights

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#1 Share of Voice (measured with internal sentiment formula).

Product Marketing – Global Services & Solutions (2002 – 2008)

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Developed strategy, value propositions, and go-to-market programs for enterprise vertical industry solutions (ERP/supply chain; RFID; PLM; smart grid; retail). Created all marketing collateral, web and social media content, trade shows, PR, launch events and sales training materials. Simplified website and utilized keywords (SEO) to improve website traffic.

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Rebranded and launched new $10B technology services portfolio using social media exclusively.

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Researched the market and competitive landscape for executive management solution portfolio rationalization.

Results:

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Increased services revenues 17% (2x market growth rate) and 50% increase for Request for Proposals (RFPs).

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Supply Chain Management solution #6 in page views; RFID solution in the “top 30” page views.

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Reached over 30,000 target global customers with social media launch

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Reprioritized solutions investment on higher value/return segments.

Additional Relevant Experience

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Marketing – Channels & Alliances

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Product Marketing (vertical industry solutions – manufacturing, utilities)

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Product Manager (industrial computer)

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Channels Marketing Program Management

 

Education & Professional Certifications

Master of Business Administration – Babson College, Wellesley, MA

Bachelor of Science, Electrical Engineering – Syracuse University, Syracuse, NY

Project Management Professional (PMP) – Project Management Institute

 

Awards

ITSMA Marketing Excellence Award 2011 - Marketing with Social Media

HP Marketing Excellence Award 2006 – HP Supply Chain Monopoly