Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Blogs

Progress Fitness Center Membership Drive April 15th

fit

Join Progress Fitness on April 15th for prizes raffles and money saving discounts! 

Progress Fitness Center, located at 11 Progress Ave. Tyngsboro, MA is having a Membership Drive on April 15th from 5am-9pm, running all day. Join the staff for a tour of the facility and answering any questions you may have. There will be raffles and prizes as well as a 50% savings on the enrollment fee!  Mention you saw Progress Fitness on the Friends of Kevin social media pages and they will wave the fee completely!  

Progress Fitness Center is a 15,000 square foot full service gym with a family friendly atmosphere that caters to all fitness levels, they aren't over crowded so you will always find that when you come in you are able to complete your workout how you planned to. A clean, comfortable, and safe place to get your workout on with experienced trainers and friendly staff there to help! Visit the Progress Fitness Center website for more information on group classes, individual training and the many ammenities they have to offer, including child watch, sauna, juice bar and more. 

http://progressfitnesscenter.com | 978-649-5900  

 

Resume for Charisse Sebastian

Charisse Michelle Sebastian

617 323-6528 [email protected]

linkedin.com/in/charissesebastian

IT SUPPORT SPECIALIST

Troubleshooting | User Training | Customer Service | Collaboration | Communications

SUMMARY

As an IT specialist, I use passion, experience, training, collaboration, creativity, empathy, developing rapid and accurate durable solutions, proactively identifying root causes and ability to communicate, conveying complex technical issues into understandable language. Doing whatever it takes to help users be more effective with technology. With a deep intellectual curiosity, I always look to improve on my skills through training and industry groups' participation.

AREAS OF EXPERTISE

¨ Analytical troubleshooting ¨Cultivate a positive customer service focus with users ¨ Clear and concise documentation ¨ User training: ad hoc, individually, and groups ¨ Comprehensive asset management ¨Vendor management: effective and proactive over site

TECHNICAL QUALIFICATIONS

APPLICATIONS:Microsoft Office to Ver 2016 / Office 365, Internet Explorer, Adobe Acrobat / Reader, Visio, Chrome, Firefox, Active Directory, Techsmith SnagIt, Screen Capture, Remedy, Service Now, Spiceworks help desk ticketing / call management systems

REGULATORY COMPLIANCE:Mass. Data Privacy Law- 201 CMR 17.00 / Chap 93a-h, Familiar with GDPR

CONNECTIVITY:Windows 2008 R2 / 2012 Server, 10 / 7 workstation, DNS, DHCP, computer networking

OPERATING SYSTEMS / UTILITIES:Windows workstation 10 / 8X / 7, 2008 R2 Server, Bomgar and Connect Wise Remote Desktop, familiar with Linux (various versions) Mac OS X to Mohave, Taske Customer service management, Zoom Teleconferencing and Avaya Soft phones. Proficient in virus protection and computer / information security, Anti-malware (Malwarebytes, Hijack This) Process Explorer,

HARDWARE:PC desktops / laptops / mobile devices (including Android, iOS) peripherals: SSD / hard drives RAM Memory, NIC's, fax / photocopier / printers and AV projectors

CERTIFICATIONS:Massachusetts Teacher Certification: Computers and Networks

KEY ACCOMPLISHMENTS

TROUBLESHOOTING:

¨ 

Established and maintain 83% closure rate on first call, 93% closed in two hours or less. Examples include:

¨ 

Troubleshot an issue with a user not being able to read Word documents edited on co-worker's workstations

¨ 

Proactively developed a solution: a large-scale issue trying to download / install updates with Windows 10 / 8X / 7 SP1, Windows Server 2012 / 2008 R2 Update recently "in the wild," causing systems to scan for days with nothing happening. I then posted the solution to three Internet sites to help others in the IT community

¨ 

I used the Windows 10 pre-install procedure to troubleshoot a failing Windows 7 system

¨ 

Troubleshot an issue with an IBM X345 Server and Windows Server 2008 with a hard drive error.

¨ 

Creative troubleshooting and repair of a broken laptop: the client was desperate to get her system operational. The manufacturers authorized service center said was not repairable

¨ 

Troubleshot to conclusion, defective security certificates on a Mac client workstation

COMMUNICATIONS SKILLS

¨ 

By treating a user with respect, asking questions and listening, resolved a sporadic issue with her computer converting a problem user into a trusted relationship.

TEAMWORK

¨ 

Retained to work on a cross functional team, initially handling the data and technology for a local non-profit planning the first year of an annual conference with 3 months lead time, resulting in an 86% satisfaction rating

¨ 

Troubleshot to resolution colleague workplace network with enterprise wide viral infection.

VENDOR MANAGEMENT:

®

Initiated renegotiation that cut costs over 32%, on contract terms involving upgrades and user training on a vendor enterprise SW application support contract

®

Initiated negotiation with vendor tech to reduce cost of an Intermec printer replacement main board by 25%%

AWARDS SPECIAL RECOGNITION

¨ 

Exceeded 1st quarterly goals review by 21% in 45 days

 

Page 1 of 2

Charisse Sebastian                                   [email protected]                              617-323-6528

WORK EXPERIENCE

SYSTEM SUPPORT SPECIALIST,Spectrum Computer Support, Newton, MA.                       2007 – Present

Identification, research, resolution of technical problems, installation, troubleshooting and support to users on a variety of technical applications, desktop PC’s / Windows and Mac endpoints hardware, software, system OS and Active Directory issues. Provide phone, remote walk-up and desk side support, escalation of issues when necessary, tracking/reporting of requests and issues, manage requests for new hires / terminations, office moves, etc. Conduct training of staff including any new hires on device basics, common applications and assist in rollouts of new technologies. Customer service focus including creating knowledgebase documentation for IT solutions for users and IT admin, training on a contract and per diem basis. Maintain callback rate below 3%.

¨ 

Per diem onsite desktop support for Barrister Global Services on workstations, connectivity and printers

¨ 

Contract Desktop support at Fresenius Corp. part of a 10 member team supporting approx 10,000 users locally and nationwide with system set up and configuration, walk up, remote and desk side support. Handling an average of 8 incidents daily on Windows 10, 7 and Mac book laptops, both hardware and software.

¨ 

Desktop, Support; server administration, Fenway Health Center: 130 node, 5 server, 120-user network

¨ 

Contract desktop / user support, Reebok Corp. on a 700 workstation PC / Mac Windows / Intel workstations

¨ 

Network Administrator, Picker Institute (Beth Israel Deaconess Medical Center): Provided user support, server administration, backup maintenance. Developedand executed migration from Word Perfect to Microsoft Office covering about 100Gig of data. Standardized document template conversion / rollout

¨ 

Project Management for a business client to evaluate and select a database management application, computerize 3000 client records, implementation and user training

¨ 

As part of a team, contract technical support relocation for 120 user, 200 system network corporate LAN. Completed over a two day weekend with "Tour the floor" follow up desktop support the Monday after

¨ 

Work with vendors on behalf of clients for capital asset acquisition and manage their technology assets. Including negotiating with a vendor for a 3300.00 laptop including shipping and extended warranty, saving 57%

¨ 

Act as Critical Software Liaison & SME explaining terms and technology to diverse audiences

¨ 

Instructor, Network Technology/Support certificate course at Women’s Technical Institute

¨ 

Developed / administered on-site user training on Legal Database Products for Thompson Publishing

IT SUPPORT TECHNICIAN, Artel Video Systems, Westford, MA                                          2006 - 2007

Administered desktop support/end user operations, HW/SW/user support on a 45 station, 10 server mixed Windows OS network, including production floor WS’s, MS Exchange, Active Directory, phone system administration, user training, product evaluation, AV meeting support, vendor management and purchasing.

¨ 

Initiated and maintained technology capital assets, consumables and license inventories

¨ 

Proactively developed a helpdesk call log with tracking to record call resolutions and detail operations

¨ 

Proactively developed a database of network attached printer consumables, listing part numbers, prices and cost per copy analysis to facilitate re-ordering and price comparisons on proposed purchases

EDUCATION

¨ Lenovo Learning Online Certification Course for endpoints, network and connectivity              In process

¨Pursuing (50% complete) degree in Computer Systems, Mass Bay College, Wellesley, MA    In progress

¨ Courses/workshops: Connectivity/Protocols/Infrastructure, Win PowerShell, Malware/

Security, Applications, Troubleshooting, Active Directory, Systems Management.                      Ongoing

¨ Windows Azure, Containers, Docker, PowerShell, Microsoft and Boston Windows Server Group     2017

¨ Windows Server 2016, Microsoft and Boston Windows Server Group                                              2016

¨ Windows 10, Microsoft and Boston Windows Server Group                                                            2015

¨ Windows PowerShell, Microsoft and Boston Windows Server Group                                               2014

¨ Insight Seminars level III grad: professional development including teamwork and leadership           2014

¨Windows Deployment Services, Microsoft and Boston Windows Server Group                                 2014

¨ Windows Server 2012; Microsoft and Boston Windows Server Group                                              2013

¨ Group Policy Deep Dive; Microsoft and Boston Windows Server Group                                           2011

¨ Virtualization IT Camp, Microsoft, Regis College and Boston Virtualization Group                            2011

¨ Mentoring in New Times (MiNT) Women's Leadership and Technology Consortium                        2003

AFFILIATIONS

¨Boston Network Users Group (BNUG) board member ¨ Boston Windows Server Group (BAWSUG) ¨ Virtualization Group (VIRTG) ¨ PowerShell Group ¨ Boston Foundation Funding Partnership Board of Advisory Affairs ¨ Volunteer counselor, crisis hotline

PRESENTATIONS

WIND / South Feb 2018: “Use the Power of Your Computer in Job Search.”

Boston Network Users Group (BNUG) Dec 2016 Examination and Resolution of the Win Update Problem

Page 2 of 2

Meet Don Daigle of Daigle Pools

don

I started working with a local pool company in 1994. Then, in 1998 I started Daigle Servicing Co. and became a sub-contractor. From 1998 until 2005, I ran the outside operation for this same pool store. All of the service, in-ground  pool installs, liner changes, above-ground pool installations, safety covers and so on.

In the fall of 2005, I parted ways with the sub-contract world and decided to acquire my own clientele. My goal was to re-invent the pool world with a “one customer at a time” and “service first” mentality.  Today we have serviced over 3300 customers and are still growing strong. We employ 18 people at the peak of the season and  we still preach our “service first philosophy.”

When I am not working seven days a week and coaching softball, I love to play “Texas Holdem”. My biggest victory is a 55 man tournament. I am also a very good corn hole player. We offer a wide variety of corn hole boards in our store. 

Visit Daigle Pools at their new Londerry, NH location 3 Mohawk Dr

(603) 821-9084 | https://daigleservicingco.com

 

Northpoint Mortgage is Looking for Loan Officers!

Northpoint Mortgage is Looking for Loan Officers! 

Locations Most in Need of New Talent include Bedford, Dover, and Portsmouth 

Interested? Please reach out ASAP to [email protected] 

About the Company

Northpoint Mortgage is a New England based mortgage lender. We offer a flexible sales environment and are dedicated to helping our sales staff grow their business. With local underwriting, local processing, and local branches, we understand the New England market, as well as the unique needs of New England realtors and homeowners. Unlike national mortgage lenders, you will be connected directly with Northpoint Mortgage's President and COO to learn about our corporate culture. 

A Few Highlights:

  • Customized and automated marketing for all loan officers ensures regular contact with and retention of your clients and referral partners.
  • Unique underwriting and closing procedures reduce the time from application to funding.
  • Ability to price loans competitively and profitably, customized to your specific market area and clientele.
  • Robust and customized leverage of automation in origination, product guidelines, pricing, human resource information, and marketing.

Qualifications:

  • Active NMLS license or federal loan originator registration.
  • Professional and effective communications skills.
  • Demonstrated ability to cultivate and develop relationships with realtors, builders, attorneys, accountants, etc.
  • Proven ability to multitask in a fast paced, constantly changing environment.
  • Computer proficient.

Education:

  • High school diploma or equivalent. Four-year college degree preferred.

Benefits:

Northpoint Mortgage recognizes that its employees are its most valuable asset. Accordingly, Northpoint Mortgage offers health insurance, dental insurance, 401K, and life insurance to all full-time employees.

Meet Bill Calabrese of New Age Heating and Air Conditioning

bill

Bill Calabrese is the owner of New Age Heating and Air Conditioning of Salem, NH. New Age Heating and Air Conditioning combines traditional values of trustworthiness and personal service with the timeliness, quality and performance offered by today’s most technologically advanced home comfort products. Bill and his team have expertise in supporting systems from all manufacturers, and consistently train to stay up to date on all new products and services in their industry.

Always working hard to exceed the expectations of their clients. Whether it’s a homeowner experiencing issues with their indoor climate, a business owner requiring his facility or products remain temperature controlled, or a builder looking to architect the necessary mechanical systems of a proposed structure in the blueprint stage. 

If you need a new heating or cooling system in your home or office, call Bill for an estimate on a new ductless unit for it's many advantages over traditional systems including cost savings. Be sure to visit the New Age Heating and Air Conditioning website for a complete list of services, specials and more.

Contact:  603-571-0183 | https://newageheat.com

 

Speakers Wanted for Junior Class College and Career Day at Dracut High School

Thank you for your interest in joining us as a speaker for our Junior Class College and Career Day here at Dracut High School. The event will take place on Wednesday, April 10 2019 from 9:17am until 10:43am. We are looking for people in various careers to talk with our Juniors about what a career in that field entails. Many students have misconceptions about what many careers are actually like. We hope to provide an insight into different career choices. Many juniors are just now thinking of what type of career interests them. They have started to look at various schools such as trade schools, colleges, etc. We hope to educate students on education requirements, job responsibilities, and other pertinent information.  

Here’s how the fair will look. The event will run for 86 minutes in total. We’ll ask you to please arrive early (anywhere between 8:30am – 9:00am). Students will choose 3 careers from our list of 10 possible fields (enclosed) to visit and check out any the colleges in our gym. Students will rotate every 19 minutes to the next career on their list. Speakers would average their time depending on how many speakers we are able to get per career. You would speak 4 times averaging anywhere between 2 -4 minutes per time. If interested, please email me your name, email address, current job title short biography and a picture so we can display that on our screen as you speak. Coffee and donuts will be available. Your help and support is greatly appreciated.

Sciences

            Chemistry    
            Biology
            Bio-Tech
            Engineering
            Architect 

Social Sciences

            Phycology
            Counseling
            Performing Arts 

Business

            Banking
            Marketing
            Management
            Finance
            Entrepreneurs
            Hotel/Restaurant 

Education

            Teacher
            Child Care
            Special Education
            Administrator
            Coaching 

Medical

            Dentist
            RN/LPN
            MD
            Physical Therapist
            Nurse Practitioner
            Chiropractor
            EMT/Paramedic
            Firefighter 

Criminal Justice

            Police
            Lawyer
            Paralegal
            Investigator
            FBI/CIA 

Government

Local 
State
Federal 

Technology

Programmer
Networks Security
Web Builder
Artificial Intelligence
Data Scientist 

Military
            Army
            Navy
            Air Force
            Marines
            Coast Guard
            Civilian 

Trades

Carpenter
Electrician
HVAC
Contractor
Mechanic
Hair Stylist

 

Charles Mone
Business/Technology Teacher
Dracut Senior High School
1540 Lakeview Ave
Dracut, Ma.  01826
[email protected]
 
 

 

UMass Lowell Difference Maker Feb Events

 

 

DifferenceMaker R with uml logo 6.12.15

 

***

 

February 2019 Newsletter

 

This month we have several events available to you. Please join us!

 

***

 

Idea Challenge Application Due Feb 12

Want to meet new people? Network with successful alumni? Make a difference? Build-up your resume? Win funding? Apply to the $50,000 Idea Challenge today!

Deadline: Feb. 12
Time: 5:00 p.m.
Don't miss out and apply online today!

 

***

 

Workshop Series: Join our workshop series to learn more about furthering your idea and preparing for the $50,000 Idea Challenge!

Location for all workshops: Lydon Library, Room 110, North Campus
Time for all workshops: 5:30- 7:30 p.m.
Dinner will be served at each workshop, so please come hungry!

 

***

 

Workshop Series 1: Identifying Problems

This workshop will help you better define your problem.
Guest speakers: Professor Iman Chahine and Professor Mazen El Ghaziri

Date: Feb. 19

 

***

 

Workshop Series 2: Assessing Opportunities and Value Proposition

This workshop will help you uncover the opportunity associated with your defined problem.
Guest speakers: Professor Brent Shell and Professor Neil Shortland

Date: Feb. 21

 

***

 

Workshop Series 3: Developing Business Models

This workshop will help you develop your business model using a helpful tool.
Guest speakers: Professor Tom ODonnell and Professor Hunter Mack

Date: Feb. 25

 

***

 

Workshop Series 4: Delivering your Rocket Pitch

This workshop will help you create your rocket pitch presentation and feel comfortable doing so.
Guest speakers: Professor Michael Ciuchta and Professor Michelle Veilleux

Date: Feb. 27

 

workshop 3

 

***

 

Support DifferenceMaker!

Please consider a donation to DifferenceMaker today. Your donation will support the program, and our student teams. Thank you!

Questions? Email [email protected]

 

facebook instagram twitter wordpress youtube

 

 

Resume for Brittani Cruz

Brittani Cruz

71 Pond Street

Leominster, Ma 01453

(978) 340-5258

[email protected]

 

 

Objective

 

A full-time position that utilizes my experience within the hospitality and service industries, allowing for growth and learning along the way.

 

Education

Associate's Degree in Human Services

University of Phoenix

 

Bachelor's Degree in Human Services and Management

University of Phoenix

 

Experience

 

Regional Marketing Director, UNO Pizzeria and Grill, Boston, MA 10/2017-present

 

  • Oversee a 12 store region and assist in sales building plans and initiatives 
  • Maintain community relationships in an effort to continually build sales opportunities
  • Evaluate weekly production data and evaluate where our opportunities are
  • Manage store level marketing coordinators and guide them through sales building
  • Manage reporting for sales production on multiple levels
  • Change tactics often in order to compete in the market
  • Manage 18 Facebook and Instagram pages, constantly updating with marketing initiatives
  • Handle all community relations for stores within region

 

Sales and Revenue Manager, Boxboro Regency Hotel & Conference Center, Boxborough, MA 12/2016-10/2017

 

  • Evaluate actualized revenue and come up with strategies to improve overall hotel revenue opportunities
  • Compile 90-Day Rooms and Catering Forecast for Hotel Production
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Room Master and Delphi and manage inventory
  • Manage Minimum Rates in Delphi
  • Change rates as needed for our property in Room Master and iHotelier
  • Manage all third-party rates, such as, Expedia, Priceline, Hotwire, and Booking.com
  • Handle the Tour & Travel and Sports Market

 

 

Business Travel Sales Manager/ Revenue Manager, Holiday Inn Boxborough, Boxborough, MA 12/2015-12/2016

 

  • Keep in contact with all account contacts and give them monthly reviews of their production
  • Evaluate the area for potential new accounts/businesses to invite to travel with us
  • Host weekly manager’s reception for our corporate and transient travelers
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Opera and Room Master Reservation systems for all sales managers
  • Participate in weekly revenue call with our Regional Revenue Manager to discuss and determine rate strategies
  • Change rates as needed for our property in Perform and Holidex
  • Book small functions under 50 people as well as short term business
  • Handle the Tour & Travel and Sports Market

 

 

Front Office Manager, Holiday Inn Boxborough, Boxborough, MA 1/2015-11/2015

 

  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Construct the projected forecast for the rooms division team weekly, which is utilized for their weekly scheduling needs
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Followed the brands guest scores and came up with ways to improve them based on improvement areas
  • Balance inventory as necessary to accommodate the customer

 

 

Executive Housekeeper, Holiday Inn Boxborough, Boxborough, MA 2/2013-1/2015

 

  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Compile final reports for different ways to help save money throughout the department and hotel
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Oversaw the engineering department for several months and coordinated a multitude of building repairs, as well as, coordinated all scheduling and ordering

 

 

Local Store Marketing Coordinator, Uno’s Chicago Grill, Leominster, MA 12/11-present

  • Coordination and implementation of marketing efforts as directed from corporate office
  • Team leader and liaison with local schools to help their fundraising events in conjunction with Uno’s
  • Direct line sales and community representative for Uno’s within the surrounding communities to update other businesses on the benefits of partnering with Uno’s for various events for both networking and fundraising
  • Organize and maintain master records for scheduling of events and contacts Working with local officials in order to promote local events and opportunities
  • Compile final reports for fundraising sponsors and for documentation with the Uno’s corporate office

 

 

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Office, and Internet

 

References

Beth Colson

General Manager, UNO

(603)966-8888

 

Barry Hillerstrom

Regional Director, UNO

(978)490-0100

 

Lori Lamothe

Hotel Controller

(508)335-3641

 

Resume for Matthew Morin

Matthew Morin

Londonderry, NH ǀ (603) 351-8255 ǀ [email protected]

Education

Southern New Hampshire University                                                                                                                                        August 2017

Bachelor of Science in Business Studies, Concentration in Sports Management         

Professional Experience

Account Manager- Consoles Insurance Agency Peabody, MA                                                                                                                April 2018- January 2019

·        

Manage assigned book of business dealing with small business under 10K in premium

·        

Obtain new business as necessary

·        

Communicate with client via email/telephone regarding renewals, endorsements, etc.

·        

Quote New Business with carriers online and through email as well as remarket business

 

Account Manager/Coordinator – NFP Property & Casualty Services Bedford, NH                             September 2017-February 2018

        

Manage the assigned Boston/Bedford small commercial lines accounts totaling under 10K in premium

        

Coordinate the CA book of business and work with account managers on renewals, quotes, and servicing

Assistant Account Manager - Hub International Wilmington, MA                                                              January 2016 – September 2017

        

Coordinated the handling of assigned commercial insurance accounts with the Account Executives/Producers

        

Provided support to the Account Manager/Producer on at least 15 pre-renewal processes on a monthly basis

        

Managed anywhere from 50 to 75 accounts to ensure accuracy which equaled over $10 million in revenue

        

Developed complete familiarity with all forms and paperwork including their intent and purpose

        

Implemented quality control process to ensure excellent customer service and quality product by completing audits of account manager accounts and completing checklists on each reviewed policy to ensure accuracy

Branch Sales/Service Rep I - Enterprise Bank, Tewksbury, MA                                                                  December 2013 – January 2016     

        

Worked with bank customers to resolve requests/concerns and maintain cash drawer limits

        

Assisted customers in the purchase of treasurer’s checks, money orders, traveler’s checks, savings bonds and other account transactions as needed

        

Opened and maintaining new accounts, taking loan applications, closing loans, helping achieve branch goals

        

Filled in as Branch Service Manager when needed

Branch Manager Trainee - Hertz Corporation, Salem, NH                                                                        February 2013 – November 2013

        

Supported success of location sales and margin goals by achieving individual sales and customer service goals

        

Upheld company standards by ensuring cars are presentable to customers

Meet Fred Annis of Fred's Auto Repair and Diagnostics

fred

Fred Annis of Fred's Auto Repair of Dracut, MA has over 20 years of experience in keeping engines running. Fred does Automotive repair and diagnostics on all makes and models. They also work on small engine, marine, motorcycle, ATV, and snowmobiles. Keeping his shop open later than most auto reapir shops, Fred tries to make sure your vehicle is diagnosed and repaired as quickly as possible. Usuing advanced equipment for scanning computer codes in your vehicle and a reflash device typically only used by dealers, helps Fred figure out what is wrong and get you back on the road. Fred treats his customers like he would like to be treated by others, and they keep coming back.

Do you have an auto repair question or or general maintenance question? Give Fred a call. Phone: (978) 515-2886  | FaceBook: https://www.facebook.com/fredsautorepairanddiagnostic/