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Luciana Calvin Photography, Lowell MA will join with PPA Charities to promote “Celebration of Smiles Day.”

On April 22 local photographer Luciana Calvin Photography will join with PPA Charities (the philanthropic arm of Professional Photographers of America) to promote “Celebration of Smiles Day.” 

This national fundraising effort will benefit Operation Smile, which treats children around the world who suffer with cleft lips, cleft palates and other facial deformities.

On that day, participating photographers will offer the gift of an individual portrait session and a desksize portrait in exchange for a $24 donation to Operation Smile. This donation represents one tenth of $240, the amount needed to help fund a single surgery. 

According to Michigan photographer, Lori Craft, President of Professional Photographers of America (PPA), “Celebration of Smiles Day” is the perfect opportunity to have your portrait made or that of a loved one, because in doing so you are making it possible to truly change the lives of children who would otherwise face a lifetime of pain and rejection.”

Founded in 1982, Operation Smile is a worldwide children’s medical charity dedicated to helping children and young adults born with facial deformities. In as little as 45 minutes, one cleft lip surgery can change a child’s life forever. Every three minutes a child somewhere in the world is born with a facial deformity. One in ten will not survive to see their first birthday. Those who do survive often live in isolation and pain. Each year, more than 100,000 children are born with a facial deformity in Operation Smile’s 26 partner countries. Tens of thousands remain untreated. “Recording smiles is what photographers do,” says Vassar, Michigan, photographer Tina Timmons, who serves as president of the PPA Charities Board of Trustees, and who was instrumental in developing the Celebration of Smiles promotion. “It’s hard to imagine a more appropriate charity for our members to support. And when parents participate in this event, it’s a wonderful way to teach children the value of reaching out to others. Even small children can understand the importance of Operation Smile’s work, and they are eager to help these needy children.”

To view a list of local studios participating in the Celebration of Smiles Day promotion on the month of April, visit 

For further information contact: Bert Behnke at (708) 267-0657.


Learn more about Homeopath

Hello, my name is Susan Keefe, CCH. I am a professional Homeopath and a Shamanic Practitioner. I went through extensive training for four years, including premed classes and a six-hour certification exam. I am very proud to be #778 as a professional Homeopath in this country. Although, it is not mandatory to be certified to practice; for me it was the correct thing to do. I continue to study to stay current in new practices in Homeopathic care and in allopathic medicine.

Homeopathy is an alternative health modality that has been in use for over 200 years. It is used worldwide. In this country it is becoming more understood and as the understanding grows, so does the use of it. Homeopathy is based on the idea of Like cures Like. A good example would be giving hyperactive kids coffee in the 70’s to give their bodies a chance to relax. Coffea Cruda, as coffee is known as a remedy today, has an excellent effect of helping those who cannot sleep or relax.

There are many reasons to come to my office. It may be that you do not want to use what your doctor has suggested; the idea of painkillers or psych medicines may not be the direction of cure that you are looking for. There are also many clients who come in that have had all the tests and “nothing” is found. Now what? As a Homeopath, I work with your symptoms; that is what I base the choice of your remedy on. Of course, I do the research to understand what is or could be the problem. There are many clients that I work with their doctors to treat the client together. Lately there has been an increase of people who are opting out of paying for expensive Health Insurance with high deductibles. Working homeopathically and treating all of the physical, mental and emotional symptoms together, the end result brings you back to your whole best health. Not specialist by specialist.


I work with all ages from infants to 93 years old. There is the anxiety that causes stomach aches. The grief that causes headaches and backaches. The stress that causes migraines. As a homeopath, I completely understand the connection. Menopause, Toothaches, Colic, ED, Surgical support, Migraines, Eczema the list is endless. My office is in Georgetown, Mass at 28 West Main Street. is the website. Office phone is 978-207-1686.

Unique Easter Bouquet


Here is a unique take on spring flowers! 3 Roses made by $100 replica's bills for cheaper and economic way to give as gifts for anyone. Great novelty and fun! 

Contact Sunny at 603-722-5855 to order!

Resume for John MacDonald

John A. MacDonald, MBA, Ph.D.

14 Hemlock Hill Road Amherst, NH, 03031

[email protected] / 603-554-8494




 International business professional with progressive experience across a broad range of operational and management functions in healthcare and academic industry segments. Proven ability to identify value-creating activities and lead change processes resulting in sustained growth and competitive differentiation. Areas of expertise include: 

       · Enterprise strategy

· Mergers & acquisitions

       · Entrepreneurship

· Value chain improvements

       · Academic/industry partnerships

       · Leadership and management

· New business start-ups

· Academic teaching and program development











Consulted with business and academic leadership to build strategic growth.


Led the management team at the Drug Development Institute at the James Comprehensive Cancer Center, The Ohio State University, in developing a new web presence as a bridge between discovery research and clinical drug development


Worked with a Massachusetts College to develop and implement growth strategies for centers of innovation, department of business and academic affairs


Worked with Oregon State University and Foundation to develop the capacity for increased industry partnering


Led a project with The Ohio State University College of Pharmacy to position R&D assets for external partnering


Collaborated with Monsanto Company to build new strategic opportunities


Key contributions:


The Drug Development Institute at the James Comprehensive Cancer Center, The Ohio State University


Deconstructed and rebuilt the website and social media sites to present the DDI as a unique early stage drug development engine bridging discovery research and early clinical development


Significantly Increased website hits leading to engagement and project development discussions


Massachusetts College 2013-2015


Expanded adult learning business programs with the addition of a fully online bachelor’s business program and planning for a master’s program in organizational leadership


Participated in an academic pruning process in preparation for new program growth


Led a team in developing a strategy and implementation plan for a new Center of Science and Technology


Developed and implemented programs targeted at adjunct faculty training, program development, student engagement, student advising, enrollment and graduation rates in the Department of Business


Ohio State University – College of Pharmacy 2012-Present


Introduced a three phase program for research asset identification, data base organization and compound profiles to increase R&D partnerships with Pharma/Biotech companies


Set a plan to proactively engage Pharma/Biotech companies to form collaborative relationships


Oregon State University 2007-2011


College level technology maps developed and aligned around industry need areas


Faculty training modules implemented to improve industry partnering skills


Centralized partnering coordination through The Office of Commercialization and Corporate Development


Developed and implemented an industry partnering dashboard for university and foundation leadership to monitor progress and prioritize investment areas


New partnership growth valued at over $3.0M in 2010


Monsanto 2007-2009


Collaborated with a new business development team to identify strategic growth opportunities


Identified key business adjacencies in water management and data analytic s to build customer relationships and drive new revenue


Worcester, MA



2003-2007 – Founder, President & CEO


Co-founded a specialty reference laboratory focused on development and commercialization of novel cancer diagnostics


Key contributions:


Managed in-license of a new cancer diagnostic


Developed lab and management team and secured start-up capital


Launched OncoPlan breast cancer diagnostic


Coordinated sale of business to a strategic buyer



Providence, RI



2000-2003 – President and COO


Transitioned a virtual company into an integrated biopharmaceutical company


Key contributions:


Set up infrastructure for compound development, including laboratory, clinical and regulatory affairs, finance, business development and operations functions


Recruited management team and sourced private capital


Developed lead compound through Phase IIa and positioned for out-licensing



Peapack, NJ



1998-2000 – Vice President, Corporate Development, Mergers & Acquisitions


Led corporate teams in the identification and acquisition of new business


Key contributions:


Acquired and integrated Rx, nutraceutical and consumer products


Developed a targeted acquisition strategy for the associated business segment


Built investment bank relationships to reduce portfolio gaps



Kalamazoo, MI



1996-1998 – Vice President, Strategic Planning, Business Development North America


Developed and implemented integration programs for newly merged companies resulting in significant bottom-line improvement


Key contributions:


Merger integration plan reduced to a three-year operational strategy


Initiated value-chain mapping to identify internal competencies and functions targeted for out-sourcing


Directed a portfolio rationalization team leading to portfolio out-licensing 


TEACHING EXPERIENCE - developing of the next generation of business leaders



Boston, MA




2014 –Current – Adjunct Instructor – Graduate MBA program, Strategic Management, Organizational Development, Innovation and Disruption



      Ashland, OH




2007 –Current – Adjunct Instructor – MBA capstone





Minneapolis, MN



Ph.D. – Organization & Management – Dissertation focus on Health Care mergers and value creation during the four phases of merger planning, execution, integration and long term value creation

Graduation Date: 2010



Ashland, Ohio



MBA – Economics

Graduation Date: 1994.

Received the MBA Academic Distinction award



London, Ontario, Canada



Bachelor of Science – Biology

Graduation Date: 1974




      · Learning Management Software- Canvas, Moodle, Blackboard, Angel

      · Skype

      · Microsoft Office suite of products






Columbus, OH



2000-Current - Past Chairman



Global Franchise Solutions April Event



Thu, April 20, 2017

5:30 PM – 8:00 PM EDT


Tuscan Kitchen

Tuscan Kitchen, Salem 67 Main St, Salem, New Hampshire 03079

Eventbrite link to register:



Looking for a business investment? Have you ever considered joining a franchise? Investing in a franchise allows you to be in business for yourself but not by yourself by forming a strategic partnership with an industry expert! Join us to mingle with franchisors from different industries and see if one of these investments might be right for you. Franchise development representatives, concept founders and brand ambassadors from nine exciting franchises will be in attendance. They will share with you what makes their concept unique, why they are looking to expand into New England, and how you can be a part of their team! Franchisors in attendance include:

  • Express Employment Professionals
  • Handyman Connection
  • Rangoli Grill
  • Wing it On!
  • Russo's Pizzeria
  • The Alternative Board
  • USA Ninja Challenge
  • Fantastic Sam's
  • Yogurt Mountain

If you have any questions please email [email protected], or give us a call (978) 891-7145.

Let's make 2017 the year you finally take the leap into business ownership!


Are there ID or minimum age requirements to enter the event?

This is a business event, while there is no minimum age required to enter, it will not be the correct atmosphere for children

What can I bring into the event?

Bring yourself and an open mind

How can I contact the organizer with any questions?

Brandon Clifford, [email protected], 978.891.7145

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Yes, this is a free event but space is limited, so please RSVP

Resume for Kenneth Blanchard

Kenneth S. Blanchard

147 Old Westford Road         978-944-6905

Chelmsford, MA 01824          [email protected]    





Senior network and security professional, with some management experience, and expertise in security, VPN, network appliances and technology.  Experience with network and firewall design, installation, and maintenance.  A team player highly motivated to learn.  Passed CCIE-Security written exam in 2004.




Send Word Now, Boston, MA           October 2016 – January, 2017


Senior Network Engineer

Maintain a thorough understanding of network services, network security, IP Routing, VPN, LAN, and WAN technologies.

Design, configure, analyze, modify and manage routers, switches, load balancers, and firewalls.

Utilize packet capture software for analysis, testing and design for development of troubleshooting solutions.

Create, update and maintain network documentation.

Troubleshoot malfunctions of network hardware and software to resolve operational issues and restore services in a time-critical enterprise environment.


Affinion Group, Wakefield, MA        August, 2015 – May, 2016


Senior Network Engineer

Configure and maintain Cisco Firewalls, VPN, security appliances including firewalls, proxies, and F5 application load-balancers.

Configure, maintain, and troubleshoot  network hardware and software to resolve operational issues and restore services.

Assist in the design of multi-server environments including IP address schemes, DNS, Ether-Channel, LACP, etc.

Maintain network security through proper configuration  of VPN and Firewalls.

Respond to inquiries from staff, administrators, service providers, and outside vendors to provide technical assistance and support


Volpe National Transportation Center, Cambridge, MA       March, 2012 – October, 2015


Senior Network & Systems Engineer (Subcontract for Raytheon)

Manage multiple networks within government infrastructure to include Cisco routers, switches, and firewalls, and also F5 BigIP Local Traffic Managers.

Install, maintain, monitor and document network infrastructure to ensure operability and integrity of the network and servers.

Implement changes in response to FMCSA network requirements and define procedures for post-installation support.

Utilize technical knowledge and tools to diagnose and resolve network problems.


Hewlett Packard Enterprise Services, Littleton, MA November, 2011 – March, 2012


Senior Network Engineer

Provided second/third level technical support for HP router and switch products to HP customers, partners, account teams, and other support center engineers.

Consulted customers on network design and implementation.


CSS CORPORATION, Bedford, MA          January, 2011 – October, 2011


Senior Network Engineer (January, 2011 – June, 2011)

Manager, Network Engineering (June, 2011 – October, 2011)

Provide leadership and direction for a team of four network engineers working remotely in Chennai, India.

Responsible for the technical architecture and recommendations related to LAN/WAN/Security platforms.

Develop relationships with customers in order to understand their overall network and provide appropriate guidance to insure minimal downtime and capacity planning.

Resume for Michelle Omo

Michelle D. Omo

  [email protected] (979) 595-6020

Marketing Strategist & Account Management


Strategic Marketing Plans | Project Management | Relationship Building | Customer Retention


A connector and a storyteller.  A detail-oriented and and organized marketing strategist who finds your story and helps you tell it.  An account manager with a documented record of productive marketing strategy development that helps organizations stand out.  A proactive communicator who combines creativity and attentive planning to articulate and deliver on business goals and objectives while ensuring brand consistency. Innovative and clever as well as process-driven and structured.  An organized and astute manager with a strong aptitude for building and nurturing relationships with internal and external stakeholders. A quick learner and proactive leader with a proven ability to manage projects, streamline processes, and effectively organize systems in partnership with cross-functional teams. Other skills include adaptability, charisma, strong work ethic, and singing.


Areas of Expertise



Marketing & Communications


Strategy Implementation


Creative Problem Solving


Event Management


Process Improvement


Public Speaking, Presentations


Project Timeline Management


New Business Development


Branding, Rebranding


Campaign Management


Consultative Sales


Customer Relationship Management


Administrative Management


Team-building, Leadership


Networking, Client Cultivation



Career Highlights & Achievements



Designed and managed an online marketing project called “I Am More Than Homeless” for Giving Tuesday, a 24-hour giving campaign, utilizing new marketing strategies which ultimately raised $20,000 for ANEW Place and increased awareness of the organization in the community.


Created a new annual fundraising event in the form of a Rock Paper Scissors Tournament Fundraiser which raised over $10,000 for ANEW Place.


Implemented a new monthly donor program called “StoryShapers” and recruited over 125 new monthly donors for ANEW Place in two months.


Developed comprehensive marketing and public relations strategies after ANEW Place’s rebrand thereby establishing a comprehensive and consistent brand presence in the community.


Identified opportunity to increase efficiency of in-house order management & delivery and initiated the implementation of a new catering system at New Moon Café.


Implemented new room set-up strategy and system at the Courtyard Marriott that routinely updated facilities calendar. Resulted in a positive impact on both customer and employee experience.


Professional Experience


ANEW Place Homeless Shelter & Services  Burlington, VT                                                                                         2015 – 2017


A newly created position after a comprehensive rebrand of the organization’s mission and programs. 


Ensured accurate representation of organization's desired image and position, both internally and externally. Increased ANEW’s social media presence and followership.


Created new marketing literature articulating ANEW’s rebranded image and programs and supervised the design and distribution of all marketing materials, including quarterly newsletters, brochures, special events materials, and e-marketing.


Wrote press releases, participated in radio interviews, and supervised the maintenance of all web updates.


Cultivated and grew current and potential individual, corporate, and foundation donors through gratitude phone calls and letters, in-person meetings, and tours of ANEW Place.


Researched and wrote grant proposals for corporate and foundation grant funders.  Conceptualized, implemented, and supervised all fundraising special events.


Attended networking events and community events to inform and educate the community about the work of ANEW. Gave informative presentations at businesses, organizations, churches, schools, etc. explaining ANEW’s programs.


Directly supervised the Outreach Coordinator in marketing design, data entry, volunteer coordination, and meals program management.

150 Cherry Street, Inc. 501(c)(3) Burlington, VT                                                                                                          2013 2014



Led 15-member catering team and governed all elements of in-house events, banquets, and receptions for up to 150 people. Managed logistics and planning for sponsored community and charitable events.


Streamlined catering and in-house event menus to reduce confusion and redundancy.


Developed proposals and solicitations to grow clientele. Proactively communicated with new and existing accounts in order to build rapport and drive repeat and new business.


Drove brand consistency on catering and in-house event informational packets, proposals, FAQ’s, and order forms.


Leveraged technology to build online catering calendar and client database tool. Trained staff on standard tracking methods to increase order/delivery accuracy and improve customer satisfaction. 


MANAGER, OPERATIONS - Lion’s Gate Farm, Huntington, VT


Managed purchasing, logistics, inventory, and fleet vehicle operations for the farm and restaurant.


Supervised 6 teenage interns, modeled character, farming best-practices, and life skills.


Ensured consistent and thorough house-keeping and hospitality needs for the farm/bed & breakfast.


Organized various special events and daily/weekly community meetings    .


Assisted in feeding the animals and performed various farm chores.               


Forerunner Music AcademyKansas City, MO                                                                                                                     2008 – 2012



The Matthews Group Marketing & Advertising Agency Bryan, TX                                                                                                2007– 2008



Prepared production schedule for graphics department. Prioritized and delegated tasks/projects in order to meet client and media deadlines.


Liaised between clients, graphics department, and local media outlets. Coordinated media requests and press releases for clients and proofread ad copy for accuracy. Assisted with film/photo shoots & selected voice talent.


Facilitated the purchase of advertising space in a variety of media outlets valued. Championed a creative team environment to help foster innovative and new ideas.


Courtyard by Marriott College Station, TX                                                                                                              2005 – 2007



Key accounts manager for inside sales, coordinated group blocks, negotiated prices for sleeping & meeting rooms.


Communicated effectively to address all customer services issues and staff management/training challenges.


Revised email templates and informational folders to ensure consistent brand and style.


Planned, promoted and represented company during site visits, bridal shows, and meeting planner showcases.





Diploma Music: Voice & Piano, Forerunner Music Academy, Kansas City, MO, May 2012

Bachelor of Arts: Speech Communications, Minor: Spanish, Texas A&M University, College Station, TX, May 2005



Courses & Certifications

Graphic Design 1, Community College of Vermont, Winooski, VT, May 2016

Inbound Certification, HubSpot Academy, March 2017







I enjoy building connections. A budding rock star, singing and playing piano at leisure. It is exciting to lead an entire room in song and watch the connections begin.  I also enjoy hiking, traveling, exploring, dogs, camping, and hollering for Boston sports teams.

Resume for Jayne Russell-Wells

         JAYNE RUSSELL-WELLS                                          C:  603-509-8360                                   [email protected]

                                                                                                                                                                Rochester, NH                                                                                                                                                                                                                                                                     

Results Focused & Highly Versatile, Marketing, Sales & Community Relations Professional

An organized and creative professional with sales, marketing, and leadership experience dealing with a diverse variety of organizations and clientele with a passion and skill to build solid relationships with clients, partners and team members. A self-starter that is well versed in identifying market trends and customer needs to create highly targeted marketing campaigns to consistently meet quotas.



Multi-Media / Digital Marketing


New customer acquisitions


Consultative Selling


 Event planning and Trade shows


Account and Budget Management


Innovative & Strategic planning & Analysis


Team Building & Leadership


Social Media Marketing


Google ad-words certified


Community Outreach / Networking


Fundraising & Volunteer Events


Process Management


"Hunter" and a "Farmer"





Marketing Generalist (seasonal)                                                                                                            2017 - Current

Gunstock Mountain Resort                                                                                                                                Gilford, NH


Conduct guest surveys and analyze research data


Digital Marketing Account Consultant                                                                                         2015 - 2016

Gatehouse Media - Propel Marketing                                                                                                              Manchester, NH

Gatehouse Media - Propel Marketing / Southern Oregon Media Group                                                  Medford, OR


Effectively used social media, web development, marketing campaigns, SEO, SEM, reputation management, and a variety of other solutions to enhance and manage SMBs and C-Level management online marketing strategies.


Established, developed and fostered quality business relationships to generate new business partnerships as well as drive retention and growth.

  • Conducted product demonstrations via the web or in person.
  • Sourced new sales opportunities through cold calling, networking and other lead generation strategies to secure appointments and follow up discussions
  • Assisted multi-media executives with digital strategies formal proposals for their clients.
  • Created & implemented custom marketing plans for clients that drove exclusive in-bound leads to their websites via Search Engine Optimization, Social Media Marketing, Mobile Marketing, PPC, Remarketing, and Online Display with fully transparent tracking.


Effectively document and manage daily sales activities, pipeline, and dashboards via


Community Relations Manager  (Sales Manager)                                                                       2014 - 2015

Suncrest Place Assisted Living (an Enlivant community)                                                                              Talent, OR


Directed all marketing & sales for 36-unit  Assisted Living community


Increased census 29%  in 11 months


Actively promoted and marketed a positive house image through promotional campaigns and networking strategies.


 Developed, planned, and executed marketing events and seminars and attended trade shows, senior fairs, wellness seminars and regional events to expand awareness of residence within surrounding localities.


Co-Managed hiring, training, evaluating and development of all staff.

  • Analyzed strengths and weaknesses of the community compared to competitors then developed appropriate action steps to effectively sell against the competition.

Marketing & Community Relations Director                                                                               2013 - 2014

Horton Plaza Retirement Community                                                                                                            Medford, Oregon   


Directed all marketing & sales for 92-unit Independent Community


Increased census 79% to 92% in 10 months


Initiated, planned & executed  marketing events, seminars, trade shows, Senior Fairs & Regional Events.


Led community outreach networking new business development activities.


Page 2 -  Jayne Russell-Wells       


Senior Multi-Media Account Manager / Digital Specialist                                   2008 – 2013

Gatehouse Media - Siskiyou Daily News, Mt Shasta Herald, Cascade Magazines                                     Yreka, CA


Indentified  & developed new business as well as maintained of existing accounts for Key accounts, majors, automotive and real estate


Managed a $750K annual desk, which included Fair guides, Chamber Directories, & multiple special sections


Provided insight, leadership and training to advertising execs for digital advertising presentations

  • Spearheaded event planning & coordination of annual Home & Garden Show, Bridal Faire & Taste of Home Cooking school
  • Magazines focused on the equine and cattle industry within a 5 state circulation (CA, OR, WA, NV, ID)

HIGHLIGHT: One of my Proudest moments: Tulelake Fair won 1st place among California Fairs for the Print & Digital advertising campaign I created.


Senior Advertising Account Manager /Real Estate Advertising Consultant            2005 – 2008

Bay Area News Group  - Oakland Tribune, Fremont Argus                                                                          Fremont, CA    


Increased territory revenue from $19k per month to $86k per month in 6 months


Consistently exceeded monthly goals.  Awarded 2006 Salesperson of the year




University of Illinois at Urbana-Champaign - Digital Marketing Specialization, Certification Course, Online (current)

Associate of Arts, Music Performance (minor Psychology), West Valley JC, Saratoga CA

Marketing Communications, Business Administration - Mission College, Santa Clara CA

Marketing Communications - San Jose State University, San Jose CA




Google Ad words certification 2016

Sandler Sales Training 2016 

Propel Marketing Academy - Digital training for SEO, SEM, Mobile, Social Media & Web enhance 2012 & 2016

Market Motive 2016

Dealing with Difficult People - Fred Pryor .6 CEU's 2014

Professional Communication - Fred Pryor .6 CEU's 2014

CSIA (Consultative Selling In Action) – Bay Area News Group
Internet awareness training & Search Marketing training– Alameda Newspaper Group

Marketing Concept & Design Seminar – Skill path Seminars

UC Extension, Beef Cattle Drug Residue & Contamination Avoidance – Training Certification 2002





 Football Program Liaison & Fundraising & Publicity Coordinator , Yreka High School


Director, Yreka Babe Ruth Baseball Association – Fundraising & Publicity


Yreka Chamber of Commerce - Ambassador Chair


Siskiyou County 4-H - Hornbrook, Adult Advisor


Alameda County 4-H - Sunol Community Club Leader, Adult advisor


Livermore Stockmen’s Rodeo Assoc. - Associate Director, Publicity & Advertising


Livermore Chamber of Commerce - Ambassador



Save the Date for HALOPALOOZA!

If you utilize Promotional Advertising to brand your company name/logo/who-what-where message, this show is for you:

  • Of our 6,000 Suppliers, we have invited only the cream of the crop - the best Suppliers in our industry
  • You will see the same samples and speak with the same Suppliers that I do at my Vegas and Gillette Stadium Trade Shows
  • Want suggestions to solve business problems or achieve business goals? That’s what our hand-picked Suppliers are there for.
  • PLUS Free Drawings … Free Samples … Free Gifts … Free Parking … and, Yes - even Free Lunch!

Click the link above to register - Fill in the requested information - Select “Jack Penkala” to receive your gift

Resume for Mike Kula


4680 Portofino Way, Apt 107, West Palm Beach, FL 33409 | C: 727-422-5550 | [email protected]


Customer Service/Technical Support Specialist

Customer Service Professional with over 15 years of Customer Service related experience. Seeking position that will utilize technical background and customer service oriented skills.  Excellent  people skills  with exceptional ability  to educate customers on products and services creating up-sell opportunities. Reliable and driven, with strong time management and prioritization abilities.



02/2017 to Present                    Communications Technician III

                                                   CUICABLE, Inc. – Authorized Contractor for Comcast – West Palm Beach, FL

                                                     Responsible for installing, relocating, troubleshooting and auditing cable services on

                                        the Customer’s premise.

                                        Follows company installation policies.

                                        Responds to customer requests and answers customer questions in a professional,

                                        courteous and effective manner.

                                        Properly operates and maintains tools and equipment.

                                        Prepares and maintains time logs, reports and other related documentation in

                                        accordance with company and departmental policies.

                                        Maintains, organizes, and stocks vehicle with the proper equipment in order to

                                        perform required duties.

                                        Performs other duties as requested by supervisor in order to achieve departmental

                                        goals and objectives.


09/2016to 01/2017              Tier 1 Technical Web Support – Temporary/Contract

MagicJack West Palm Beach, FL

        Assisted customers via web based chat platform with troubleshooting of magicJack devices.

                                        Used advanced technical skills to resolve equipment issues.

                                        Worked on multiple chats at one time.

                                        Answered inquires related to customer accounts or billing.

                                        Educated customers on magic Jack products and services.


07/2016to 7/2016              Relocated to West Palm Beach, FL

Relocated to West Palm Beach, FL from St. Petersburg, FL.


02/2015to07/2016              Logistics Coordinator-Customer Support Specialist-Account Manager

Aquacal/Autopilot St. Petersburg, FL

Scheduling Shipments LTL/FTL and UPS.
Entering and processing orders (400-700 per month).
Dedicated Support Specialist for JB Plastics Line of Business.
Managing Open Order Report/Backorders Report.
Resolving miss-ships/short-ships and freight damage claims.
Responsible for committing parts/heat pumps to existing and new orders and
coordinating shipments.
Creating/Processing Return Goods Authorizations and Bill of Ladings for Freight
Shipments both Inbound and Outbound.
Maintaining 99%-100% Quality and Order Entry Accuracy.
Improved Logistical Shipping Methods and Cost-Savings on shipments.


05/2014to01/2015              Flood Insurance Customer Service-Temporary/Contract

Bankers Financial Corporation St. Petersburg, FL

Processed a variety of policy related endorsements including but not limited to
monetary rate changes, mortgage loan updates, name and address changes
and transfer of ownership/responsibility.
Assisted Policy Holders and Insurance Agents via Inbound calls and web chats.
Corresponded with Agents related to policy holder endorsements and
Reviewed Flood Applications and Zone Determinations/Maps for accuracy.
Calculated quotes and educated potential clients on insurance options.
Reported policy changes and company conditions affecting customer


10/2013to05/2014              Customer Service Representative

Fidelity Information Services St. Petersburg, FL

Responsible for taking inbound calls from customers assisting them with new
card activations, troubleshooting, billing inquiries and password/online access
Provided information on products and services offered through multiple lines of
Met and exceed daily/weekly metrics goals (adherence to schedule/avg.
handle time/call time).
Received between 80-200 calls per day assisting customers/cardholders.


10/2013to10/2013              Relocated to St. Petersburg, FL

                                       Relocated to St. Petersburg, FL from Brandon, FL.


06/2012to10/2013              Claims Customer Service Representative

Progressive Insurance Riverview, FL

Responsible for setting up new claim reports from customers via in-bound
Answers basic questions and educates callers on existing claims.
Directs customer to the proper office or claim rep for additional information.

Coordinates services for customers in a manner designed to ease the burden of
the claims process.
Provides support with immediate needs such as Method of Inspection (MOI),
Method of Repair (MOR), rental and tow.
Preserves customer choice and conveys proper follow up expectations.
Neutralizes an often highly emotional, negative and/or stressful situation by
providing a positive customer experience.
Maintains compliance with multiple state guidelines.
Schedules appointments for vehicle pick-up on service center repairs.


05/2012to 05/2012             Relocated to Florida

                                       Relocated to Brandon, FL from Manchester, NH.


04/2007to05/2012              Concierge/Tour Specialist

American Express Chelmsford, MA

Acted as a Concierge/Personal Assistant for Platinum Card Holders providing
services including vacation planning, dinner reservations at top restaurants,
VIP access tickets for entertainment, etc.
Researched and provided group and private sightseeing tour options worldwide
for members based upon their travel plans and sightseeing inquiries.
Created additional revenue for Circles, Inc. from commissions earned through
bookings of private tours with preferred tour partners.
Performed daily updates of tour options, pricing and real-time availability.
Converted research/results into Tour Bookings/Reservations.


01/2007to01/2007              Relocated to Amesbury, MA

                                       Relocated to Amesbury, MA from Manchester, NH.


10/2005to 01/2007              Comm Tech II/CAE Techincal Support Ret

                                      Comcast Corp Manchester/Nashua, NH

Responsible for performing residential standard home theater installations associated with video installations and service (troubleshooting) to tap; Performed routine multi-product disconnects (requested and non-pay); Inspection and installation/upgrade of residential ground/bond as needed; and signal leakage detection and repair, in accordance with company procedures and practices.

Completed installations of customer equipment in single and multiple family dwellings including pre-wired units; Performed additional outlets installs, reconnects, and change of service; Performed all installations adhering to Company procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer.

Communicated with customers in a clear and straight forward manner and represented the company and its service philosophy to the customer.

Performed over the phone technical trouble-shooting techniques in an effort to resolve issues and prevent unnecessary trouble-call appointments.



Business Management

Northern Essex Community College Haverhill, MA

Attended 2000-2002

1997                                High School Diploma

Goffstown High School Goffstown, NH



4-40 Certified Professional Customer Service License July 2014 to Present