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Resume for Mellanie Marino

Mellanie Marino

720 East Main ST, Nanticoke, PA 18634


[email protected]


OBJECTIVE: To obtain a position where I can utilize my skills, abilities, and integrity to grow as a professional individual as

well as contribute to the needs, goals, and success of an organization.



Excellent Communication Skills

Merchandising Knowledge

Detailed Oriented

Customer Service Management

Social Perceptiveness

Active Learning Abilities

Time Management Skills

Conflict Resolution Knowledge



Featured on CBS’s Undercover Boss Season 5 Episode 11 to highlight guest services at Mohegan Sun due

to staff recognition for hard work and dedication



Collections Rep CarlottaCredit,


Kingston, PA July 2015 Present

Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.

Evaluate all documents in collection systems and negotiate payments with customers

Process claims status checks, denial claims

Verify references, income, and address for new applicants


Customer Service Rep Temp Cigna, Scranton, PA Dec 2014 Feb


Trained and coached team members to deliver a high standard of customer service

Managed a highvolume

workload within a deadlinedriven


Input data into company database and generated reports for management


Front Desk Courtyard by Marriott, Scranton, PA Aug Nov


Created a unique and personalized guest experience

Was an innovator, explorer, and relation builder to ensure guest feels at home

Guest service and registration, room inventory and availability

Promoted marketing programs, responded to guest inquiries and requests

Filed guest complaints, conducted research and negotiated solutions for satisfaction


Valet Attendant Mohegan Sun at Pocono Downs, WilkesBarre,

PA 20112014

Provided claim check and instruct guests on how to reclaim vehicle

Provided travel directions and information on property events and promotions

Promoted courteous treatment of customers and resolving guest services issues

Greeted arriving and departing guests and offered assistance as needed


Retrieved customer vehicles from specified areas in a safe and efficient manner

Resume for Brandon Sweeney



Resume for Rick Samson

Richard Samson


Email: [email protected]                             232 Eastern Avenue, Unit 102,

Phone: 603-447-2538                                                                         Manchester, NH 03104





Seeking a position as an Accountant in an exciting and challenging organization that will benefit from my knowledge, skills, abilities and to maximize my work activities and context to achieve a positive outcome.






1 year Sales Associate –Customer Service at Lowes’ Home Improvement

•     2 years as an Assistant to the Controller at Phoenix Precast, Concord, NH

    6 years of experienceasCost accountant at California Products Corporation, Andover, MA

  • 9 years of experience as a Staff accountant  at Alvin J. Coleman & Son, Inc., Conway, NH
  • Self-directed and able to work well under pressure in a dynamic environment
  • Possess good communication skills, interpersonal, organizational, self starter, independent working with minimal supervision
  • Leadership skills with an ability to adapt to changing environments.





Lowe’s Home Improvement(Weekend Sales Team)(2015-present)

Providing Customer Service and responsible for responding to customer’s inquiries.



Sabbow & Co, Inc. dba Phoenix Precast, and World Trading Company-Granite Industries(MFG - Assistant to the Controller) (2014-8-2016)

Recorded daily deposits to customer’s accounts. Reconciled differences to customer's accounts and made necessary general journal entries to correct accounts receivable. Processed all credit card payments and any adjustments to credit cards. Answered credit inquiries on customers.
Recorded, entered Accounts Payables and reconciled all statements. Contacted vendors with any discrepancies and made necessary adjustments to vendors. General journal entries made on Accounts Payable as required. Gathered data and filed Quarterly I.F.T.A  Reports.
Uploaded and file quarterly NH Employer Tax Report. Filed Quarterly 941 Tax Report



HPM Insurance(Accountant-Bookkeeper) (2013-2014)

I was responsible for twice monthly payroll. I would submit information to an outside payroll company. I entered employee name, addresses, social security, exemptions, and deductions for medical insurance, savings, checking accounts, 401K and any other deductions. Kept daily cash log on hand and forecasts for cash and expected cash on hand for daily operations(Cash Mgmt). Daily Banking. Responsible for all aspects of Accounts Receivables and Accounts Payables. Recorded Sales, Payables and made any necessary adjustments needed for journal entries and reconciles statements that came in. Paid invoices by cutting checks for vendors on a weekly basis. Reconciled multiple checking accounts to bank statements and general ledger. Kept track and paid out Agency/Producer Commissions and also reconciled Agency Producer Commissions. Analyze Financial Statements. Made sure Account currents maintained minimum amount required for state of New Hampshire and Premium Trust.


Richard Samson


Email: [email protected]                    232 Eastern Avenue, Unit 102,

Phone: 603-447-2538                                                                Manchester, NH 03104


California Products Corporation, Andover, MA(            MFG-Cost Accountant) (2007-2013)

I would be responsible for the closing entries for the inventories and mfg. 
Responsible for the sales tax - did researching in sales tax, implemented sales tax rates into Sage Mas500. Filed monthly, quarterly, annual sales tax return for over 32 states, cities, districts and Parishes. Responsible for costing of all new products. Responsible for locating discrepancy for inventory. Reconciled manufacturing production and warehouse recording of inventory. 
Communicated to Tax Auditors to inquiries. Inputted all formula's into computer. Analyze sales Reports for differences.



Alvin J. Coleman & Son, Inc., Conway, NH (Construction            Staff Account) (1997-2007)

I reconciled multiple checking accounts for different companies. General Reconciliation, Cash Reconciliation. Collected data and filed quarterly I.F.T.A Returns. Collected data and filed quarterly Tax Refund Form 8849. Posted and recorded over one hundred fifty invoices a week in peak season. Invoices statements reconciled on a monthly basis.
Communicated with contractors, vendors and reconciled any disputes. AIA documents
Maintained up to date Certificate Insurance Certificates and Lien waivers.
Back up for direct payroll deposits - amounts done manually and balanced. Prepared and verified Certified Payroll reports for Alvin J Coleman and subcontractors on a weekly basis. Monthly Utilization reports done manually.
EEO Officer - In charge of monthly meetings at job sites and prepared discussions for job sites. In charge of annual meetings for corporate office.
Maintained Job Status Reports and reconciled differences. 
Processed credit card payments.
Set up job sites for computers, faxes and cell phones for state engineers.
In charge of cellphones. I monitored and changed plans as required to. 




Software: MS office 2010(Word, Excel, Outlook).


Operating Systems: Windows 10,Windows 7, Windows XP and Mac OS X.


Development Tools/Application Software:Microsoft Dynamics Plains (GP), SageMas 500-ERP,View point,Main Star, Vertafore AMS360, DocStar Eclipse,Quick Books 




BACHELOR OF SCIENCE DEGREE (Major in Accounting) fromSouthernNew Hampshire University, Manchester, NH in 05/1997 



               Federal Taxation, Advanced Accounting 1 & 2, Auditing and Cost Accounting   

Resume for Brian Nicklas

Brian E. Nicklas

37 Alice Drive Apt. 3 * Concord, NH 03303 * 978-549-5985 * [email protected] ____________________________________________________________________________________­­­­­­­­


OBJECTIVE: A dedicated professional seeking a home-based position that allows me to utilize my communication, problem solving and organizational skills.



     SQA Testing & Methodologies      Test Plans, Cases & Processes                  Scripting & Documentation

     Defect Tracking                         QA Standards                                           Test Strategies & Coverages

     Windows 7 & 10                        JIRA, HP Quality Center & Access         Regression & Negative Testing



  • Result-driven Quality Assurance professional with solid knowledge in manual software
  • Extensive experience with testing web based software using defect tracking tools such as JIRA and

HP Quality Center (ALM)

  • Experience in Positive and Negative Validation and Verification, Boundary Values Analysis, Functional,

Integration, Regression, Ad-hoc (Exploratory) tests

  • Strong understanding of Software Testing Life Cycle
  • Basic SQL skills can write simple SQL queries for Backend testing
  • Self-driven and self-motivated person with great communication skills
  • Comfortable working as a member of integrated team as well as independently



Worcester Polytechnic Institute – Worcester, MA                                                                         2003

     BS Electrical Engineering



QuintilesIMS – Cambridge, MA                                                                                       2012 – 2016

SQA Engineer I

  • Created, approved, executed and reviewed manual test scripts for web based applications using


  • Documented test results by noting actual results and marking steps pass or fail in HP Quality Center
  • Reported defects with software and specifications by entering tickets and screenshots into JIRA
  • Served as SQA release lead by working with managers and submitting reports
  • Functioned as scrum master by ensuring tasks are assigned and completed
  • Validated defect fixes by running steps in defect report
  • Queried databases using SQL Statements in Microsoft Access


Idea Integration – Nashua, NH                                                                                       2012 – 2016

Software Tester I

  • Executed manual rating test cases for web based insurance software
  • Documented test results by marking testing procedures pass or fail and pasting screenshots of

premium calculations into calculation workbooks

  • Communicated with software developers by entering defects in Quality Center
  • Verified code correction upon release of new software versions by executing tests cases that failed in the previous versions 

Brian E. Nicklas                                                                                                                                          Page 2 

Pepsi – Ayer, MA                                                                                                         2009 – 2011

Machine Operator

  • Operated and maintained packing machines
  • Assisted machine operators by packing boxes onto pallets
  • Complied with FDA, GMP and OSHA guidelines


Bose Corp. – Framingham, MA (Randstad In House Services)                                              2006 – 2008

Software Engineer


Developed manual testing procedures for software embedded in consumer electronics


Tested for overall product performance according to user interface guidelines


Performed release management


Substituted as a team lead for two different projects


Communicated with software developers by filing defect reports using Soffront Trackweb


Verified code correction upon release of new software versions


Instrumentation Labs – Lexington, MA (Advantage Resourcing)                                                      2005

Software Tester


Executed automated and manual software testing procedures on a PC based device


Created automated test scripts by record and playback in Segue Silk


Completed documentation necessary to support testing activities


Communicated with software developers by filing defect reports using PVCS Tracker


Utilized a traceability matrix to verify all requirements were tested


Performed and traced software release management


Bose Corp. – Framingham, MA (Randstad In House Services)                                              2003 – 2005

Test Technician


Executed manual testing procedures on software embedded in consumer electronics


Completed documentation necessary to support testing activities


Communicated with software developers by filing defect reports using Soffront Trackweb



Eagle Scout


References Available Upon Request




Resume for David Leduc


17 Beaver Street

Lowell, MA 01850

(978) 458-0608

[email protected]


OBJECTIVE:           A position in Facilities/Maintenance/Custodial.



Forklift Training

CPR & First Aid Certified

Supervisory Training

Flood Training

First Response Training

Harassment Training

Fire Control Training

Certified Hazmat Technician 

Bright Tech Floor Cleaning




06/12 - Present             Brunswick - Lowell, MA                         




Oil & clean lanes


Replace pit carpets


Clean & repair lane machine


Repair ball returns


Miscellaneous functions


09/08 –  09/10       Central Food Ministries – Lowell, MA     

Warehouse Lead Man (volunteer)


2006 – 2008          Federal Fiber and Fabric, Inc. - Lowell, MA       

Production Assembler

§ Assembled tents and air beams using small hand tools and various chemicals.


2001 – 2006          MA Treatment Center - Bridgewater, MA                                                                                   Inventory Control Specialist


§ Inventoried cleaning chemicals

§ Ensured all bottles had hazard labels and MSDS sheets.


1999 – 2000         University of MA - Lowell, MA                       

Facilities Worker/Maintenance


§ Secured all buildings and grounds daily, changed locks, boarded up broken windows, etc.

§ Checked safety of equipment (wires, brakes, adjustments and fluids) to prevent accidents.

§ Kept a daily log of contractors on the grounds.

§ Escorted visitors on campus and answered any questions.

§ Repaired sprinkler system to fire code standards.


1988 – 1998          Textron Specialty Materials, Lowell, M A          

Maintenance Worker


§ Inventoried and secured hazardous chemicals on a daily basis.

§ Repaired and kept up buildings and equipment to prevent down time.

§ Supervised team workers in maintenance department/operated forklift in warehouse.

§ Assisted trades people.



EDUCATION:   Lowell High School - Lowell, MA     GED Program       

Resume for Eric Young

Certified Financial Planner

Eric J Young


Certified Financial Planner/ Licensed Broker experienced in implementing complex saving, income and risk management for people in all financial situations, to ensure client’s retirement plans will work well into the future.




Communication, Asses Risk Tolerance, Planning Strategies




Income Planning, Asset Allocation,

Gifting, Estate Planning


Taxes, Plan Performance,

End of Year Info


Work Experience

Licensed BANKER – Citizens Bank Goffstown, New Hampshire   June 15 – Sep 16


Recent 100% customer satisfaction from surveys.


Recently within top 10 for referred investment sales.


Profiled customer to uncover outside bank/investment assets.


Assisted clients with investment and retirement planning


228% of Q2 Banking Goal achieved

FINANCIAL RELATIONSHIP SPECIALIST – Manchester, New Hampshire   August 14 – May 15


Positioned Bank's products to individuals and small companies.


Sold annuities to help customers attain income and savings goals.


Made referrals to TD Ameritrade - 2nd in region 97% of annual goal

before the end of 2nd quarter.

INSIDE SALES REP – Deluxe Corporation – Groton, Massachusetts   March 14 – July 14


Positioned Company's high quality products to small business.


Encouraged firms to update their marketing and website presence with Company.


Adhered to strict quality control and security especially checks.



Retained assets of terminated 401(k) participants.


Assisted clients who kept assets with Fidelity with retirement savings and investment guidance.


 Consistently met sales goals as set by Company.


Came in 2nd out of 300 reps in one investment campaign


Assisted existing and new clients with consolidations to Company.


Assisted clients with overall financial and retirement planning


Northeastern University, Boston, MA, BS Economics

Hesser College, Manchester, NH AS Business Management                                                                                                                                      

Licenses and Certifications           



Series 7


Series 66


NH Insurance Producer License

Resume for Faith Jordan


Ayer, MA 01432

 978.430.3275  [email protected]


Professional Summary


Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced

Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities.  Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines.  Capability to learn new skills and software effectively and efficiently.



Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now

Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)


Professional Experience


BrooKS AUTOMATION, INC., Chelmsford, MA                                                                                             2016

A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.

Senior Benefits Analyst Contractor – (Jul – Nov 2016)

Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution.  Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.


PLUMCHOICE, InC., Lowell, MA                                                                                                                             2016                      

The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. 

HR Contractor - (Jan - May 2016)

Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.


KBACE TECHNOLOGIES, INC., Nashua, NH                                                                                                            2015 to 2016

A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.

HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)

Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.


MONSTER WORLDWIDE, INC., Weston, MA                                                                                                        2010 to 2015

The parent company of, the premier global online employment solution for people seeking jobs and the employers who need great people.

Human Resource Information Service (HRIS) Support Specialist – (Jun  2011 – Feb 2015)             

Managed three areas of responsibility for > 1700 US employees:


Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.

FAITH A. JORDAN                  [email protected]                                   Page 2 of 2


Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.


Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.


Ensured all benefit-related activities were compliant with federal and state regulations.


Coordinated OAB component of the annual benefit open enrollment.


Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.


OAB Issue Resolution  


Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.


Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.


Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.

HRIS/Interface Projects


Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.


Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.


Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.  


Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.

Process Improvement


Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.


Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.

HR Administrator (Contract) (Sep 2010 – Jun  2011)

Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.


Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files. 


WELCH FOODS INC., Concord, MA                                                                                                                           1999 to 2010

A leading branded manufacturer of food and beverage products with annual sales of $700 million.

Benefits Coordinator

Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files.  Prepared and processed all benefit-related payroll changes.  Managed service and retirement award programs. 


Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.


Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files. 


Facilitated compliance with COBRA regulations. 


Promoted from Human Resources Assistant to Benefits Coordinator.




Accounting, Business, and Computers, Cuyahoga Community CollegeWarrensville Heights, OH




LOAVES & FISHES FOOD PANTRY, INC., Devens, MA                                                                       2015; 2016

Provides food and temporary support services to local area residents.


Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills.  Assist in maintaining GiftWorks database.

Resume for Debbie Pucci


Debbie Pucci                                                       [email protected]



Operations Analyst / Procurement Planner    

Utilize analytical and quantitative methods, enhancing supply chain processes


  • Strong analytical, problem solving and business communication skills.
  • Collaborative daily interaction with cross-functional teams to maintain and meet organizational goals and objectives.  Effectively present information.
  • Monitor demand drivers, suppliers, sales orders, shipments and on-time delivery.




Master of Business Administration, Southern New Hampshire University, Manchester, NH, GPA 3.87

Bachelor of Science, Business Management, Merrimack College, North Andover, MA




Proficient in SAP, Excel, Word, PowerPoint, Visio


Inventory Analysis and metrics


Demand Planning and Procurement


Certified Lean Six Sigma Green Belt                      


Supply Chain Analysis


Production Scheduling and Control


Drive Continuous Process Improvement and Tools


Customer Focused





Contracting                                                                                                                                       2016 to Present


ST. JUDE MEDICAL (SJM), Westford, MA                                                                                                 2014 to 2015

Senior Production Planner

Utilizing SAP and working closely with Global Planning, planned production schedules and released work orders for manufacturing catheters. Monitored Takt time and material flow through shop floor control.


Maintained targeted number-of-days inventory for stocked items.  Maintained accurate SAP data.


Determined manufacturing schedule based on Takt time, capacity and transit time.


Provided Supply Chain Metrics and analytical support.  Contributed in Projects, Forecasting and S&OP.


Assisted NPI team in preparing to move a portion of SMJ’s manufactured products to their Costa Rica plant.


PETEDGE CORPORATION, Beverly, MA                                                                                                    2013 to 2014

Buyer/ Planner, Inventory Management

Utilizing Forecast 21 and Oracle, followed by SAP implementation, validated data constantly, reviewed historical sales trends, researched demand drivers, evaluated forecast results, and revised forecasts as needed.


Provided collaborative approach working with Sales, Marketing, Retail Merchandising, and Finance, obtaining and ensuring current and accurate demand forecasts.


Validated data, researched and resolved MRP discrepancies, managed procurement, and established good working relations with vendors, helping meet operational requirements.


Created and verified Purchase Orders with factories.  Determined total lead time and Manufacturing Schedules.




Debbie Pucci                      [email protected]                                     Page Two


3M COMPANY, Chelmsford, MA                                                                                                                2011 to 2012

Lean Supply Chain Analyst

Utilizing Oracle, provided planning, scheduling, and production control for heat shrink products, 3-shifts per day and 6 - 7 days per week. Performed Value Stream Mapping. Reconciled daily work order verifications and month-end inventory reports.


Monitored Forecasts against Actual Sales; Revised Reorder Points and Safety Stock levels as required, driving customer satisfaction.


Tracked Capacity Constraints, WIP, and Cycle Time, EOQ / Production Lot Sizes, utilizing proprietary calculator.


Manually loaded BOMs, Routings, and Planning Parameters for ECO’s and new SKU’s/product numbers.


Collaborated, negotiated, and worked cross-functionally, assisting with continuous process improvement activities.


Enhanced decision-making by providing analytical support, including Supply Chain Metrics.


Improved customer service level by adjusting and monitoring supermarket / safety stock inventory levels.



TEXTRON DEFENSE SYSTEMS, Wilmington, MA                                                                                      2006 to 2011

Senior Material Planner

Utilizing SAP, coordinated material movement from receiving through incoming inspection, stockroom, to production floor. Primarily responsible for all electronics and printed circuit boards (PCBs) for Military Defense Factory.


Worked with Commodity Team, validated MRP data and SAP parameters; customer focused.

Provided strong facilitation and participation on Lean Six Sigma Teams:


Collaboratively implemented Kanban in all electronics and printed circuit board manufacturing areas.


My Team Reduced Cycle Time by 50% for ECO implementations for all electronics and PCBs.


Owner, Tutoring Agency (Grades 1-12)                                                                                                  2002 - 2006


SIEMENS INDUSTRY, INC., formerly US Filter, Lowell, MA                                                                 2000 - 2002

Sales Forecast Planner & Distribution Analyst

Utilizing Excel, managed production, allocation, and distribution of large vessels for municipal water accounts and projects.  Responsible for Monthly Inventory Valuation Reports, Sales / Usage, and Inventory Turns Reports.


Worked closely with 80 Domestic field-service offices nd MFG Plants, meeting customer requirements, either built new or located replacement parts for refurbishments.


Ensured optimum finished goods levels by developing inventory target level reports for primary distribution center and 80 field-service centers.


Initiated Backorder / Customer Service improvement program, highlighting issues and employee misconceptions about inventory management standards at primary distribution center.


Developed root-cause analysis exercise which led to process improvements within primary distribution center.


Assisted in initiating nationwide inventory reduction program.


Reduced inventory level 40% from highlighting excess material and facilitating consistent redistribution of finished goods, fulfilling domestic demand requirements.


Volunteer work:  Townsend Ecumenical Outreach (TEO), Food Pantry distribution


References:    Laurieand Steve Morency, TEO, 978-597-2549

                        David Holzman, 978-302-5298


                        Kim Castelli-Dingivan, 978-766-8629 

Resume for Denise Atherton

Denise Atherton


Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.


The Provident Bank, Amesbury, MA                                                                                            2004 – 2016

Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans. 

Assistant Vice President, Compliance Officer & Internal Audit Manager                           2012 – 2016

Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department.  Operated Board of Director, Executive Team and employee corporate training.

Department Operations, Management, & Training:


Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.


Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.


Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.


Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.


Supervised and mentored Compliance and BSA Specialist staff members.


Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.


Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.

Customer Service & Client Relations:


Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.


Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.


Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.

Compliance Officer                                                                                                                       2010 – 2012

Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.


Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.


Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.


Reported directly to Board of Directors and led all Compliance Committee meetings.


Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.

Compliance Specialist                                                                                                                    2008 – 2010

Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.


Promoted based on strong aptitude for the handling of legal and business documentation.


Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.


Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management. 

Deposit Operations Specialist                                                                                                      2004 – 2008

Process, review and file all account opening documentation.


Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.


Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.


Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.


Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.


West Newbury Historical Society, Secretary – Clerk – Volunteer                                            2016 – Present

Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.

West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer  2010 – Present

Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.

Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader             Summer 2016

Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.

West Newbury Riding and Driving Club, Board of Director Member                                         2012 – 2016

Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.

Pentucket Pony Club, United States Pony Club, Inc., Treasurer                                                2006 – 2013

Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office.  Filed all state and federal tax forms.

West Newbury Parent Teacher Organization, Inc.,

Executive Board Member – Steering Committee Member – Program Chairman                                 1998 – 2006

Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.


Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA                   2010 - 2015

Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C.     2012

National Compliance School Certificate, American Bankers Association, Washington, D.C.            2010


B.S., Business Administration, Southern New Hampshire University, Manchester, NH                    2009

Resume for Alicia Page

Alicia Page

246 Market St., #327

Lowell, MA  01852 ** 978-726-1816

33Highlighted Skills:


Excellent written and verbal communication skills


Professional phone demeanor, multi-line telephone experience


Accurate keyboarding (65wpm)


Experience in Microsoft Office, QuickBooks, database management and financial software


Organization and efficiency


Attention to detail and mathematical aptitude


Courtesy and respect for co-workers and the public

Professional Experience:

Various Employment Agencies, Greater Boston Area                                                                                09/2015 - Present

Temporary Receptionist


Corporate Receptionist for Princeton Properties, Exogenesis, Arqule: answered multi-line phones and transferred calls; greeted visitors; prepared shipping waybills; performed clerical work as assigned.


Data Entry Specialist: Segue Manufacturing - assisted with a shop system conversion by matching imported database records to old system, creating new records, identifying and completing missing information, and preparing new system to go “live.” Animal Hospital of Nashua – recreated detailed records of animal medical treatment.

Eliot Community Human Services, Lexington, MA                                                                                   01/2014 – 08/2015



Delivered confidential packages twice weekly from Lowell to Lexington.

Merrimack Valley YMCA, Lawrence, MA                                                                                                    01/2010 – 10/2011

Administrative Assistant, Camping Services Branch


Registered campers and entered payments using EZ Camp and EFinesstri database software.


Created system for processing and filing registration forms.


Interacted extensively with parents by phone to obtain missing health and registration forms.


Collected outstanding accounts receivable and created payment plans in Excel.


Processed daily End of Shift report. Composed correspondence and edited newsletter.


Responded to on-line inquiries.


Handled large mailings including redirecting returned mail.


Ensured all day campers were delivered home by final bus.


The Packaging Team LLC., Dracut, MA                                                                                                        09/2007 – 11/2009

Administrative Assistant/Customer Service Representative


Assisted Owner in designing order processing system.


Accurately handled complete order processing cycle including printing orders, generating shipping quotes, billing credit cards, issuing shipping labels, and preparing picking tickets.


Replied to calls and email to place orders, describe products, send samples, and resolve shipping issues.


Created invoices and maintained inventory.


Managed accounts payable and receivable.


Organized and maintained filing system.

Meadowmere Motel Corporation, Billerica, MA                                                                                      02/2005 – 08/2007

Accounting Clerk


Assisted administrator with payroll, accounts payable, Excel projects, filing, and general administrative tasks.

Volunteer and Seasonal Positions:


Renaissance Club, Board Member and Media Contact


Merrimack Repertory Theatre, Development Assistant


Lowell National Historical Park, Information Specialist


Lowell Telecommunications Corp., Membership Assistant


National Alliance on Mental Illness, Information Specialist and Fundraiser