2 Suncook Terrace - Unit 18 - Merrimack, NH 03054
Seasoned Cable Technician with more than 15 years experience in cabling infrastructure installation. Thrives in a deadline driven environment. Expertise in troubleshooting, diagnostics and customer service. Strong managerial, time-management and communication skills. Seeking a position where I can utilize the skills I have acquired.
Cat 5E Cable DSC - Security Systems Fluke Meters/Testers
RG6 Quad Coax Cable Whole House Audio Wire Scope 350
Fiber Optic Cabling Home Theater Installs Wave Tech Testers
Audio/Video Cabling Structured Wiring Penta Scanner
Security Cable Fiber Optic Terminations Rolm Phone Systems
Linksys Routers/Modems Building of PC's Installing Software/Hardware Desktop Publishing Home Networking Computer Graphics
Graphic Arts Various Graphic Programs Routers and Hubs
Securely Sound Incorporated - Hudson, NH
Securely Sound is a residential cabling company. The mainstream of business is cabling of new construction. The cabling of homes consisted of but not limited to whole house audio, home theaters, dedicated theaters, structured wiring and DSC home security systems. The retro fit of home theaters in existing structures. Mounting of flat panel screen TV's from 19" to 60" screens. Installation of projection TV's with screens of 110" or more. Installation setup of routers and switches in home networks.
- Responsible for all cabling and finishing of low voltage cable
- Install and finish work of home theaters
- Installation of head end sound equipment
- Installation of home security systems
- Responsible for warehouse and inventory
- Maintenance of company vehicles
- Installation and set up of home network systems
Telephone Network Technologies - Hooksett, NH
Telephone Network Technologies is a wide based cabling company from cell antennae sites to voice and data cabling for area hospitals.
- Installation and Termination of data, voice and video cables
- Maintaining Rolm phone system at Southern NH Medical Center
- Installation of data and voice cabling for Southern NH Medical Center
- Responsible for completion of voice an data cabling in a timely fashion
- Responsible for all moves, adds and changes for data and voice cabling
Integresys - Portsmouth, NH
Integresys is a Networking Company on the Seacoast. Responsible for the cabling of Liberty Mutual 3 story building for all voice and data cabling. The build out of the MDF and all IDF data closets linking each one with fiber optic cable. Testing of all cables using high speed test equipment. Working at the Naval Base in Maine adding voice and date cabling through wire mold throughout airplane hangers and other administrative buildings. Lead installer for wireless network systems in Target Department stores throughout the New England and New York region.
- Installation of network, voice, video and fiber optic cables
- Termination of both head end and user end of cable
- Responsible for over-seeing large crews for industrial/commercial projects
- Testing cables for length and continuity
- Patch through station cables to hubs and switches
- Set up of hubs for naval base
- Lead installer
720 East Main ST, Nanticoke, PA 18634
OBJECTIVE: To obtain a position where I can utilize my skills, abilities, and integrity to grow as a professional individual as
well as contribute to the needs, goals, and success of an organization.
● Excellent Communication Skills
● Merchandising Knowledge
● Detailed Oriented
● Customer Service Management
● Social Perceptiveness
● Time Management Skills
● Conflict Resolution Knowledge
ACHIEVEMENTS AND RECOGNITION:
● Featured on CBS’s Undercover Boss Season 5 Episode 11 to highlight guest services at Mohegan Sun due
to staff recognition for hard work and dedication
Collections Rep CarlottaCredit,
Kingston, PA July 2015 Present
● Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.
● Evaluate all documents in collection systems and negotiate payments with customers
● Process claims status checks, denial claims
● Verify references, income, and address for new applicants
Customer Service Rep Temp Cigna, Scranton, PA Dec 2014 Feb
● Trained and coached team members to deliver a high standard of customer service
● Managed a highvolume
workload within a deadlinedriven
● Input data into company database and generated reports for management
Front Desk Courtyard by Marriott, Scranton, PA Aug Nov
● Created a unique and personalized guest experience
● Was an innovator, explorer, and relation builder to ensure guest feels at home
● Guest service and registration, room inventory and availability
● Promoted marketing programs, responded to guest inquiries and requests
● Filed guest complaints, conducted research and negotiated solutions for satisfaction
Valet Attendant Mohegan Sun at Pocono Downs, WilkesBarre,
● Provided claim check and instruct guests on how to reclaim vehicle
● Provided travel directions and information on property events and promotions
● Promoted courteous treatment of customers and resolving guest services issues
● Greeted arriving and departing guests and offered assistance as needed
● Retrieved customer vehicles from specified areas in a safe and efficient manner
Email: email@example.com 232 Eastern Avenue, Unit 102,
Phone: 603-447-2538 Manchester, NH 03104
Seeking a position as an Accountant in an exciting and challenging organization that will benefit from my knowledge, skills, abilities and to maximize my work activities and context to achieve a positive outcome.
SUMMARY OF EXPERIENCE:
1 year Sales Associate –Customer Service at Lowes’ Home Improvement
• 2 years as an Assistant to the Controller at Phoenix Precast, Concord, NH
• 6 years of experienceasCost accountant at California Products Corporation, Andover, MA
- 9 years of experience as a Staff accountant at Alvin J. Coleman & Son, Inc., Conway, NH
- Self-directed and able to work well under pressure in a dynamic environment
- Possess good communication skills, interpersonal, organizational, self starter, independent working with minimal supervision
- Leadership skills with an ability to adapt to changing environments.
Lowe’s Home Improvement(Weekend Sales Team)(2015-present)
Providing Customer Service and responsible for responding to customer’s inquiries.
Sabbow & Co, Inc. dba Phoenix Precast, and World Trading Company-Granite Industries(MFG - Assistant to the Controller) (2014-8-2016)
Recorded daily deposits to customer’s accounts. Reconciled differences to customer's accounts and made necessary general journal entries to correct accounts receivable. Processed all credit card payments and any adjustments to credit cards. Answered credit inquiries on customers.
Recorded, entered Accounts Payables and reconciled all statements. Contacted vendors with any discrepancies and made necessary adjustments to vendors. General journal entries made on Accounts Payable as required. Gathered data and filed Quarterly I.F.T.A Reports.
Uploaded and file quarterly NH Employer Tax Report. Filed Quarterly 941 Tax Report.
HPM Insurance(Accountant-Bookkeeper) (2013-2014)
I was responsible for twice monthly payroll. I would submit information to an outside payroll company. I entered employee name, addresses, social security, exemptions, and deductions for medical insurance, savings, checking accounts, 401K and any other deductions. Kept daily cash log on hand and forecasts for cash and expected cash on hand for daily operations(Cash Mgmt). Daily Banking. Responsible for all aspects of Accounts Receivables and Accounts Payables. Recorded Sales, Payables and made any necessary adjustments needed for journal entries and reconciles statements that came in. Paid invoices by cutting checks for vendors on a weekly basis. Reconciled multiple checking accounts to bank statements and general ledger. Kept track and paid out Agency/Producer Commissions and also reconciled Agency Producer Commissions. Analyze Financial Statements. Made sure Account currents maintained minimum amount required for state of New Hampshire and Premium Trust.
Email: firstname.lastname@example.org 232 Eastern Avenue, Unit 102,
Phone: 603-447-2538 Manchester, NH 03104
California Products Corporation, Andover, MA( MFG-Cost Accountant) (2007-2013)
I would be responsible for the closing entries for the inventories and mfg.
Responsible for the sales tax - did researching in sales tax, implemented sales tax rates into Sage Mas500. Filed monthly, quarterly, annual sales tax return for over 32 states, cities, districts and Parishes. Responsible for costing of all new products. Responsible for locating discrepancy for inventory. Reconciled manufacturing production and warehouse recording of inventory.
Communicated to Tax Auditors to inquiries. Inputted all formula's into computer. Analyze sales Reports for differences.
Alvin J. Coleman & Son, Inc., Conway, NH (Construction Staff Account) (1997-2007)
I reconciled multiple checking accounts for different companies. General Reconciliation, Cash Reconciliation. Collected data and filed quarterly I.F.T.A Returns. Collected data and filed quarterly Tax Refund Form 8849. Posted and recorded over one hundred fifty invoices a week in peak season. Invoices statements reconciled on a monthly basis.
Communicated with contractors, vendors and reconciled any disputes. AIA documents
Maintained up to date Certificate Insurance Certificates and Lien waivers.
Back up for direct payroll deposits - amounts done manually and balanced. Prepared and verified Certified Payroll reports for Alvin J Coleman and subcontractors on a weekly basis. Monthly Utilization reports done manually.
EEO Officer - In charge of monthly meetings at job sites and prepared discussions for job sites. In charge of annual meetings for corporate office.
Maintained Job Status Reports and reconciled differences.
Processed credit card payments.
Set up job sites for computers, faxes and cell phones for state engineers.
In charge of cellphones. I monitored and changed plans as required to.
Software: MS office 2010(Word, Excel, Outlook).
Operating Systems: Windows 10,Windows 7, Windows XP and Mac OS X.
Development Tools/Application Software:Microsoft Dynamics Plains (GP), SageMas 500-ERP,View point,Main Star, Vertafore AMS360, DocStar Eclipse,Quick Books
BACHELOR OF SCIENCE DEGREE (Major in Accounting) fromSouthernNew Hampshire University, Manchester, NH in 05/1997
Federal Taxation, Advanced Accounting 1 & 2, Auditing and Cost Accounting
Brian E. Nicklas
37 Alice Drive Apt. 3 * Concord, NH 03303 * 978-549-5985 * email@example.com ____________________________________________________________________________________
OBJECTIVE: A dedicated professional seeking a home-based position that allows me to utilize my communication, problem solving and organizational skills.
SQA Testing & Methodologies Test Plans, Cases & Processes Scripting & Documentation
Windows 7 & 10 JIRA, HP Quality Center & Access Regression & Negative Testing
SUMMARY OF QUALIFICATIONS:
- Result-driven Quality Assurance professional with solid knowledge in manual software
- Extensive experience with testing web based software using defect tracking tools such as JIRA and
HP Quality Center (ALM)
- Experience in Positive and Negative Validation and Verification, Boundary Values Analysis, Functional,
Integration, Regression, Ad-hoc (Exploratory) tests
- Strong understanding of Software Testing Life Cycle
- Basic SQL skills can write simple SQL queries for Backend testing
- Self-driven and self-motivated person with great communication skills
- Comfortable working as a member of integrated team as well as independently
Worcester Polytechnic Institute – Worcester, MA 2003
BS Electrical Engineering
QuintilesIMS – Cambridge, MA 2012 – 2016
SQA Engineer I
- Created, approved, executed and reviewed manual test scripts for web based applications using
- Documented test results by noting actual results and marking steps pass or fail in HP Quality Center
- Reported defects with software and specifications by entering tickets and screenshots into JIRA
- Served as SQA release lead by working with managers and submitting reports
- Functioned as scrum master by ensuring tasks are assigned and completed
- Validated defect fixes by running steps in defect report
- Queried databases using SQL Statements in Microsoft Access
Idea Integration – Nashua, NH 2012 – 2016
Software Tester I
- Executed manual rating test cases for web based insurance software
- Documented test results by marking testing procedures pass or fail and pasting screenshots of
premium calculations into calculation workbooks
- Communicated with software developers by entering defects in Quality Center
- Verified code correction upon release of new software versions by executing tests cases that failed in the previous versions
Brian E. Nicklas Page 2
Pepsi – Ayer, MA 2009 – 2011
- Operated and maintained packing machines
- Assisted machine operators by packing boxes onto pallets
- Complied with FDA, GMP and OSHA guidelines
Bose Corp. – Framingham, MA (Randstad In House Services) 2006 – 2008
Developed manual testing procedures for software embedded in consumer electronics
Tested for overall product performance according to user interface guidelines
Performed release management
Substituted as a team lead for two different projects
Communicated with software developers by filing defect reports using Soffront Trackweb
Verified code correction upon release of new software versions
Instrumentation Labs – Lexington, MA (Advantage Resourcing) 2005
Executed automated and manual software testing procedures on a PC based device
Created automated test scripts by record and playback in Segue Silk
Completed documentation necessary to support testing activities
Communicated with software developers by filing defect reports using PVCS Tracker
Utilized a traceability matrix to verify all requirements were tested
Performed and traced software release management
Bose Corp. – Framingham, MA (Randstad In House Services) 2003 – 2005
Executed manual testing procedures on software embedded in consumer electronics
Completed documentation necessary to support testing activities
Communicated with software developers by filing defect reports using Soffront Trackweb
References Available Upon Request
DAVID D. LEDUC
17 Beaver Street
Lowell, MA 01850
OBJECTIVE: A position in Facilities/Maintenance/Custodial.
CPR & First Aid Certified
First Response Training
Fire Control Training
Certified Hazmat Technician
Bright Tech Floor Cleaning
06/12 - Present Brunswick - Lowell, MA
Oil & clean lanes
Replace pit carpets
Clean & repair lane machine
Repair ball returns
09/08 – 09/10 Central Food Ministries – Lowell, MA
Warehouse Lead Man (volunteer)
2006 – 2008 Federal Fiber and Fabric, Inc. - Lowell, MA
§ Assembled tents and air beams using small hand tools and various chemicals.
2001 – 2006 MA Treatment Center - Bridgewater, MA Inventory Control Specialist
§ Inventoried cleaning chemicals
§ Ensured all bottles had hazard labels and MSDS sheets.
1999 – 2000 University of MA - Lowell, MA
§ Secured all buildings and grounds daily, changed locks, boarded up broken windows, etc.
§ Checked safety of equipment (wires, brakes, adjustments and fluids) to prevent accidents.
§ Kept a daily log of contractors on the grounds.
§ Escorted visitors on campus and answered any questions.
§ Repaired sprinkler system to fire code standards.
1988 – 1998 Textron Specialty Materials, Lowell, M A
§ Inventoried and secured hazardous chemicals on a daily basis.
§ Repaired and kept up buildings and equipment to prevent down time.
§ Supervised team workers in maintenance department/operated forklift in warehouse.
§ Assisted trades people.
EDUCATION: Lowell High School - Lowell, MA GED Program
Certified Financial Planner
Eric J Young
Certified Financial Planner/ Licensed Broker experienced in implementing complex saving, income and risk management for people in all financial situations, to ensure client’s retirement plans will work well into the future.
Communication, Asses Risk Tolerance, Planning Strategies
Income Planning, Asset Allocation,
Gifting, Estate Planning
Taxes, Plan Performance,
End of Year Info
Licensed BANKER – Citizens Bank – Goffstown, New Hampshire June 15 – Sep 16
Recent 100% customer satisfaction from surveys.
Recently within top 10 for referred investment sales.
Profiled customer to uncover outside bank/investment assets.
Assisted clients with investment and retirement planning
228% of Q2 Banking Goal achieved
FINANCIAL RELATIONSHIP SPECIALIST – Manchester, New Hampshire August 14 – May 15
Positioned Bank's products to individuals and small companies.
Sold annuities to help customers attain income and savings goals.
Made referrals to TD Ameritrade - 2nd in region 97% of annual goal
before the end of 2nd quarter.
INSIDE SALES REP – Deluxe Corporation – Groton, Massachusetts March 14 – July 14
Positioned Company's high quality products to small business.
Encouraged firms to update their marketing and website presence with Company.
Adhered to strict quality control and security especially checks.
INVESTMENT/RETIREMENT SOLUTIONS REP – FIDELITY INVESTMENTS Jan 04 – October 13
Retained assets of terminated 401(k) participants.
Assisted clients who kept assets with Fidelity with retirement savings and investment guidance.
Consistently met sales goals as set by Company.
Came in 2nd out of 300 reps in one investment campaign
Assisted existing and new clients with consolidations to Company.
Assisted clients with overall financial and retirement planning
Northeastern University, Boston, MA, BS Economics
Hesser College, Manchester, NH AS Business Management
NH Insurance Producer License
Ayer, MA 01432
Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced
Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities. Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines. Capability to learn new skills and software effectively and efficiently.
Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now
Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)
BrooKS AUTOMATION, INC., Chelmsford, MA 2016
A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.
Senior Benefits Analyst Contractor – (Jul – Nov 2016)
Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution. Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.
PLUMCHOICE, InC., Lowell, MA 2016
The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments.
HR Contractor - (Jan - May 2016)
Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.
KBACE TECHNOLOGIES, INC., Nashua, NH 2015 to 2016
A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.
HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)
Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.
MONSTER WORLDWIDE, INC., Weston, MA 2010 to 2015
The parent company of Monster.com, the premier global online employment solution for people seeking jobs and the employers who need great people.
Human Resource Information Service (HRIS) Support Specialist – (Jun 2011 – Feb 2015)
Managed three areas of responsibility for > 1700 US employees:
Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.
FAITH A. JORDAN firstname.lastname@example.org Page 2 of 2
Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.
Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.
Ensured all benefit-related activities were compliant with federal and state regulations.
Coordinated OAB component of the annual benefit open enrollment.
Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.
OAB Issue Resolution
Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.
Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.
Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.
Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.
Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.
Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.
Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.
Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.
Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.
HR Administrator (Contract) (Sep 2010 – Jun 2011)
Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.
Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files.
WELCH FOODS INC., Concord, MA 1999 to 2010
A leading branded manufacturer of food and beverage products with annual sales of $700 million.
Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files. Prepared and processed all benefit-related payroll changes. Managed service and retirement award programs.
Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.
Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files.
Facilitated compliance with COBRA regulations.
Promoted from Human Resources Assistant to Benefits Coordinator.
Accounting, Business, and Computers, Cuyahoga Community College, Warrensville Heights, OH
LOAVES & FISHES FOOD PANTRY, INC., Devens, MA 2015; 2016
Provides food and temporary support services to local area residents.
Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills. Assist in maintaining GiftWorks database.
Operations Analyst / Procurement Planner
Utilize analytical and quantitative methods, enhancing supply chain processes
- Strong analytical, problem solving and business communication skills.
- Collaborative daily interaction with cross-functional teams to maintain and meet organizational goals and objectives. Effectively present information.
- Monitor demand drivers, suppliers, sales orders, shipments and on-time delivery.
Master of Business Administration, Southern New Hampshire University, Manchester, NH, GPA 3.87
Bachelor of Science, Business Management, Merrimack College, North Andover, MA
Proficient in SAP, Excel, Word, PowerPoint, Visio
Inventory Analysis and metrics
Demand Planning and Procurement
Certified Lean Six Sigma Green Belt
Supply Chain Analysis
Production Scheduling and Control
Drive Continuous Process Improvement and Tools
Contracting 2016 to Present
ST. JUDE MEDICAL (SJM), Westford, MA 2014 to 2015
Senior Production Planner
Utilizing SAP and working closely with Global Planning, planned production schedules and released work orders for manufacturing catheters. Monitored Takt time and material flow through shop floor control.
Maintained targeted number-of-days inventory for stocked items. Maintained accurate SAP data.
Determined manufacturing schedule based on Takt time, capacity and transit time.
Provided Supply Chain Metrics and analytical support. Contributed in Projects, Forecasting and S&OP.
Assisted NPI team in preparing to move a portion of SMJ’s manufactured products to their Costa Rica plant.
PETEDGE CORPORATION, Beverly, MA 2013 to 2014
Buyer/ Planner, Inventory Management
Utilizing Forecast 21 and Oracle, followed by SAP implementation, validated data constantly, reviewed historical sales trends, researched demand drivers, evaluated forecast results, and revised forecasts as needed.
Provided collaborative approach working with Sales, Marketing, Retail Merchandising, and Finance, obtaining and ensuring current and accurate demand forecasts.
Validated data, researched and resolved MRP discrepancies, managed procurement, and established good working relations with vendors, helping meet operational requirements.
Created and verified Purchase Orders with factories. Determined total lead time and Manufacturing Schedules.
3M COMPANY, Chelmsford, MA 2011 to 2012
Lean Supply Chain Analyst
Utilizing Oracle, provided planning, scheduling, and production control for heat shrink products, 3-shifts per day and 6 - 7 days per week. Performed Value Stream Mapping. Reconciled daily work order verifications and month-end inventory reports.
Monitored Forecasts against Actual Sales; Revised Reorder Points and Safety Stock levels as required, driving customer satisfaction.
Tracked Capacity Constraints, WIP, and Cycle Time, EOQ / Production Lot Sizes, utilizing proprietary calculator.
Manually loaded BOMs, Routings, and Planning Parameters for ECO’s and new SKU’s/product numbers.
Collaborated, negotiated, and worked cross-functionally, assisting with continuous process improvement activities.
Enhanced decision-making by providing analytical support, including Supply Chain Metrics.
Improved customer service level by adjusting and monitoring supermarket / safety stock inventory levels.
TEXTRON DEFENSE SYSTEMS, Wilmington, MA 2006 to 2011
Senior Material Planner
Utilizing SAP, coordinated material movement from receiving through incoming inspection, stockroom, to production floor. Primarily responsible for all electronics and printed circuit boards (PCBs) for Military Defense Factory.
Worked with Commodity Team, validated MRP data and SAP parameters; customer focused.
Provided strong facilitation and participation on Lean Six Sigma Teams:
Collaboratively implemented Kanban in all electronics and printed circuit board manufacturing areas.
My Team Reduced Cycle Time by 50% for ECO implementations for all electronics and PCBs.
Owner, Tutoring Agency (Grades 1-12) 2002 - 2006
SIEMENS INDUSTRY, INC., formerly US Filter, Lowell, MA 2000 - 2002
Sales Forecast Planner & Distribution Analyst
Utilizing Excel, managed production, allocation, and distribution of large vessels for municipal water accounts and projects. Responsible for Monthly Inventory Valuation Reports, Sales / Usage, and Inventory Turns Reports.
Worked closely with 80 Domestic field-service offices nd MFG Plants, meeting customer requirements, either built new or located replacement parts for refurbishments.
Ensured optimum finished goods levels by developing inventory target level reports for primary distribution center and 80 field-service centers.
Initiated Backorder / Customer Service improvement program, highlighting issues and employee misconceptions about inventory management standards at primary distribution center.
Developed root-cause analysis exercise which led to process improvements within primary distribution center.
Assisted in initiating nationwide inventory reduction program.
Reduced inventory level 40% from highlighting excess material and facilitating consistent redistribution of finished goods, fulfilling domestic demand requirements.
Volunteer work: Townsend Ecumenical Outreach (TEO), Food Pantry distribution
References: Laurieand Steve Morency, TEO, 978-597-2549
David Holzman, 978-302-5298
Kim Castelli-Dingivan, 978-766-8629
NONPROFIT & SOCIAL SECTOR MANAGEMENT
Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.
The Provident Bank, Amesbury, MA 2004 – 2016
Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans.
Assistant Vice President, Compliance Officer & Internal Audit Manager 2012 – 2016
Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department. Operated Board of Director, Executive Team and employee corporate training.
Department Operations, Management, & Training:
Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.
Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.
Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.
Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.
Supervised and mentored Compliance and BSA Specialist staff members.
Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.
Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.
Customer Service & Client Relations:
Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.
Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.
Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.
Compliance Officer 2010 – 2012
Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.
Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.
Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.
Reported directly to Board of Directors and led all Compliance Committee meetings.
Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.
Compliance Specialist 2008 – 2010
Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.
Promoted based on strong aptitude for the handling of legal and business documentation.
Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.
Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management.
Deposit Operations Specialist 2004 – 2008
Process, review and file all account opening documentation.
Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.
Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.
Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.
Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.
West Newbury Historical Society, Secretary – Clerk – Volunteer 2016 – Present
Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.
West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer 2010 – Present
Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.
Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader Summer 2016
Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.
West Newbury Riding and Driving Club, Board of Director Member 2012 – 2016
Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.
Pentucket Pony Club, United States Pony Club, Inc., Treasurer 2006 – 2013
Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office. Filed all state and federal tax forms.
West Newbury Parent Teacher Organization, Inc.,
Executive Board Member – Steering Committee Member – Program Chairman 1998 – 2006
Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.
EDUCATION & CERTIFICATION
Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA 2010 - 2015
Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C. 2012
National Compliance School Certificate, American Bankers Association, Washington, D.C. 2010
B.S., Business Administration, Southern New Hampshire University, Manchester, NH 2009