Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now


Resume for William Schmitt JR



12 Clyde Ave.                                                                                                                      Cell:  757-714-9559

Dracut, Massachusetts 01826                                                                                                                          [email protected]                   Home: 978-221-5395                                                                                                                                                                                                                                                                                                         .







                                                I am a Dynamic, results oriented business professional with particular expertise within the service industry.  Repeatedly recognized for ability to build lasting business relationships, and attention to detail.  Outstanding supervisor, trainer, and motivator.  Excellent communication skills, both verbal and written. Skilled in P&L administration, budget formulation and execution.  Creative and resourceful problem solver.  I have been very successful and have a vast amount of accomplishments in many business settings.  I have the ability to be adaptable and  master the duties  and responsibilities of any position.  I am proficient in excel, word and power point. I would be an asset to any company and greatly contribute to the future success and growth of the organization .   




1/13 to 9/13                           Republic Parking System, Lowell, Massachusetts

                                                General Manager / City of Lowell Parking Operation

                                                * Managed 5 parking garages, 2 surface lots, on street multi-meter repairs and                                                         revenue collection.

                                                * Performed interviewing, hiring, background investigation and training of newly                                                         hired employees.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration and execution, customer service and client relations.

                                                * Facility Maintenance and direct the activities of the maintenance team.


                                                * Formulated and instituted duties and checklists for maintenance team.

                                                * Installed a cleaning solution metering system, savings 50% in chemical expense.

                                                * Installed new Amano on street multi-meters, learned  mechanical repairs,                                                               software operation and revenue                                                                                                                           * collection process.

                                                * Proficient on Amano pay on foot stations, operation and repairs, also Amano                                                        gate and lane control  *equipment and backend software.  

                                                * Walked every garage and formulated an excel spreadsheet that reflected items                                                        requiring repairs or cleaning.


 2007 to 2012                       Central Parking Systems, Virginia Beach, Virginia

                                                Operations Manager / City of Virginia Beach Parking Operation

                                                * Managed 2 garages, 8 surface lots, 4 managers, 8 supervisors and on street enforcement officers.

                                                * I also managed the on street meter collection team.

                                                * Hired 80 seasonal employees, interviewed, performed background checks, drug                                                      testing and training.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration, budget formulation and execution, customer service and                                                          client relations.

                                                * Facility Maintenance, direct the activities of the maintenance operations team.


                                                * Factory trained in Federal ADP equipment repair, software operation and report f                                                      Formulation.

                                                * Got the contract renewed for an additional 5 years because of my performance                                                       and client satisfaction.

                                                * Installed new ticketing writing system,  I added pictures on printed violation.

                                                * Upgraded ticket process data base to reflect real-time.

                                                * Increased ticket volume by 30 % through training and officer motivation.

                                                * By adding the picture and real-time data base, reduced customer disputes and                                                        increased fine remittance.

                                                * Opened a new lot, cost $ 4000.00, collected an additional $ 15,000.00 1st                                                            season in additional revenue.

                                                * Designed new uniforms & logo for enforcement team and garages. also wrote                                                          operation manuals.



                                                   William E. Schmitt, Jr.

                                                             Page 2




2 006 to 2007                       Lowes Home Improvements, Suffolk, Virginia

                                                Human Resource Manager

                                                * Managed all aspects of human resources for 130 employees. 

                                                * Performed training, background checks, drug testing, interviewing, hiring.


                                                * Successfully recruited 60 seasonal employees.

                                                * Conducted many new employee orientation sessions.

                                                * Worked on the retail floor for all major holidays and peak volume day's helping                                                       customers.


2004 to 2006                        Lanier Parking Systems, Roanoke, Virginia

                                                General Manager / City of Roanoke Parking Operation

                                                * Managed 7 parking garages, 5 surface lots.

                                                * Performed surface lot revenue collection

                                                * Wrote parking violations for surface lots

                                                * Performed data base auditing.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration, budget formulation and execution, customer service and                                                            client relations.

                                                * Facility Maintenance, direct the activities of the maintenance team.

                                                * Hiring, interviewed, performed background checks, drug testing and trained                                                           employees.


                                                * Got the contract renewed for an additional 5 years because of my performance                                                     and client satisfaction.

                                                * Received factory training on Federal ADP equipment. Saved 30 % on technical                                                         service visits.

                                                * Increased revenue by 20% by doing data base auditing and billing customer                                                         correctly.

                                                * Formulated contracts for service providers.

                                                * Worked with City Purchasing Manager and City Attorney to formulate vendor                                                           contracts.

                                                * Member of the Downtown Roanoke Planning Committee and Visitor's Bureau.

                                                * Went door to door soliciting retailers to purchase parking validations. Increased                                                     revenue by 5%.


1999 to 2003                        Cox Communications, Chesapeake, Virginia

                                                Field Service Manager

                                                * Directed a technical team of 98 employees that service, install, high speed                                                                internet, telephone,

                                                  and cable television also managed 7 technical supervisors.

                                                * Represented Cox at the City of Chesapeake Cable Commission meetings

                                                * Managed training, productivity, customer service, quality assurance, performance                                                     reviews


                                                * Learned to install and service all technical products.

                                                * Resolved all customer issues.

                                                * Successfully managed budget to come in below on  P&L expense line items.

                                                * Wrote and produced a training program detailing the benefits of cable vs dish.

                                                * Conducted a training series on customer service.

                                                * Chaired various committees on a variety of topics.

                                                * Tested new products prior to their release.



Previous experience also includes Production Management, Technical Service Management, Human Resources Management, Restaurant Management, Quality Assurance Management, Assistant to the President .





                                                William E. Schmitt, Jr.

                                                             Page 3

Security Clearances 


* Secret Security Access Clearance:  Enabled me to access secure military location  as well as board naval vessels  to repair and install electro-mechanical devices in sensitive areas.

* Certified Department Criminal Justice Clearance: Gave me authorization to work on and install, alarm systems, circuit television systems also access equipment at  banking locations and major money counting and distribution facilities.


Certifications and Licenses


* Instructed electro-mechanical repair and installation also concepts of Xerography : Taught Navy Electronic Technicians how to repair

  equipment while deployed  also instructed new hired technicians.

* Defensive Driving Instructor: Certified through Liberty Mutual Insurance. 

* Safeserve


Special Recognition


* Awarded the #1 Excellence in service award for having an outstanding technical service department,  was awarded a gold ring from the

   Savin Corporation.

* Was invited to attend a Regional Manager meeting at the home office, Cedar Rapids Iowa, to explain how I  turned a failing branch

   operation around and returned it to profitability and excellence in service. As a result I was promoted to Regional Service Manager, and

   given the Flag Ship Branch, dealing with all the major banking institutions.

* Presented the " Star of the South Award " by my service department team, for providing excellent direction and a

   shining example  to follow.




* Industrial Electricity and Electronics

* Train the Trainer

* Dale Carnegie

* Public Speaking

* Concepts of Xerography and electro-mechanical repair

* Repair and operation of Amano equipment

* Repair and operation of Federal ADP equipment

* On street enforcement and safety procedures.


Professional Associations

* Women in Cable

* New England Parking Association

* Parking Association of the Virginia's

* International Parking Association

* Purchasing Agents of Greater Baltimore

* Human Resource Manager Association of Tidewater Va.




* St. Leo's College / Virginia Beach Va. /  Business Major / Working on degree

* Philadelphia Community College / Philadelphia Pa. / Law Enforcement

* Mastbaum Technical Vocational  / Philadelphia Pa. /  Electronics & Electrical



Resume for Linda King


Linda Lea King


41 Whitaker Lane, Groton, MA 01450                                   (978) 448-0533                           [email protected]

Summary of Qualifications


Energetic, resourceful and highly competent administrative professional with over 10 years of experience in healthcare education skilled in coordinating projects, multi-tasking and providing excellent customer care.

Project Coordinator

MS Office (Word, Outlook, Excel, PowerPoint)

Customer Service

MS SharePoint Power User

e-Library Management


Purchasing Coordinator



Professional Experience



Program Associate, Family Education Program, Center for Families               October 1996 to June 2012

Administrator, Cardiac Anesthesia Service                                                       January 1990 to July 1996



Administrative Assistant, MICU (Multidisciplinary Intensive Care Unit) August 1986 to December 1989

  • Managed extensive family education website on hospital e-Library using SharePoint and growing the library over 600% to more than 1200 documents for patients and families; systematized translation process in several languages including Spanish, Portuguese and Arabic for needs of patient population. 
  • Organized and completed document JCAHO review process annually for up to 30% of website documents.
  • Researched and developed relationships with translation experts and companies and negotiated “translational memory” discounts saving 10-25% of the total cost for each document translated.
  • Reviewed, wrote and edited Family Education Program documents with subject matter experts.
  • Provided enthusiastic and courteous customer service in the Center for Families for any visitors requiring assistance with accommodations, parking, library materials, lactation services, museum pass program, TTY use or any other hospital services.
  • Triaged phone calls to help patients directly or forwarded calls to appropriate department for assistance.
  • Utilized best judgment when assisting parents in emergency/stressful situations.
  • Collected and confirmed patient/family data for entry into parking, library and accommodations databases.
  • Coordinated purchasing for department using PeopleSoft.
  • Reviewed invoices, submitted payments to A/P and tracked expenses.
  • Oriented/trained interns and new staff to department procedures
  • Researched and developed WalkBoston Parents Program maps widely used by hospital visitors.


Additional Experience


Boston University Medical School – Boston, MA

Administrator, Vascular Disease and Diabetes Program Project

Joslin Diabetes Center, Diabetes Research Laboratory – Boston, MA

Laboratory Research Assistant




State University of New York at Binghamton – Binghamton, NY

BA in Linguistics with Honors received concurrently with BA in Psychology         

Massachusetts General Hospital Institute of Health Professions – Boston, MA

Two years of graduate coursework in MSN Program toward a specialization in Women’s Health Care                              



Linda Lea King                                                                                                                               Page 2





Shining Star Award for Exceptional Care | Exceptional Service @ Children’s Hospital Boston, April 2012

Nominated by Diabetes Division for work in extensive revisions of multiple complex documents in three languages on e-Library website of patient and family information for external JCAHO review process.



  • Charles River Wheelmen - volunteer bicycle ride and trip leader and Editor of Wheelpeople for over 10 years
  • Prescott Elementary School Council 2007
  • Prescott Elementary School: Library Volunteer 2002-2008
  • Groton Youth Basketball Girl's Coordinator 2008 & 2009
  • Groton Middle School PTO Treasurer 2010
  • Volunteer Administrative Coordinator Groton-Dunstable HS Robotics Team 2011, 2012 and 2013
  • Squannacook River Runners Scholarship Committee 2013

Resume for Sarah Woodard

Sarah Woodard

9 Baker Street

Nashua, NH 03064

603-732-3789                                                                                                  [email protected]


Professional objective: Seeking professional opportunities to leverage my document writing experience into a technical and content writing career.



  • Process Improvement
  • Innovative Thinking
  • Social Media/Web Content
  • Information Synthesis



  • Problem Definition
  • Problem Resolution
  • Excellent written and spoken command of English


Experience and Employment:

Owner/non-profit consultant: 3 C Consulting, LLC: 2013 - present

  • Conduct brainstorming and training sessions for clients
  • Ensure clients’ greater success with their mission by creating plans and procedures
  • Improve and expand client visibility by developing and editing content for web pages, social media, blogs, informational handouts and traditional media pieces
  • Create customer focused content for Facebook and LinkedIn pages
  • Manage account as means of locating customer focused content
    • Manage LinkedIn group “The Volunteer Space” to connect volunteers to each other and those who need them
  • Grew LinkedIn group membership to 19 in 1 month
  • Increase Facebook followers from 0 – 46 in less than 6 months
  • Create and manage company website
  • Train clients on choosing appropriate social media for their mission
  • Streamline client social presence by integrating social media and client website
  • Manage online reputation by monitoring and responding to online conversations
  • Follow and comment on appropriate pages/posts


Volunteer Media Relations Coordinator: Sierra Club, Concord NH: 2012 - present

  • Increase Sierra Club of New Hampshire’s presence on social media by maintaining their Facebook page and blog
  • Educate the public and lawmakers about environmental issues by authoring Letters to the Editor and Op-Ed pieces


Procurement Specialist: Sunrise Labs, Auburn NH: 2011 – 2013

  • Grew position from part time with fill-in work to more than full time multi-faceted role
  • Assumed Assistant Program Manager role on million dollar project
  • Increased productivity by designing and developing a database to track part status
  • Saved expenses in product and man hours by providing and documenting component and lab equipment research
  • Enabled quick turn proposals on RoHS jobs by developing a baseline formula for these quotations
  • Saved on expenses in lost or misplaced inventory by creating and managing a receiving process
  • Ensured client received appropriate documents by creating and managing a controlled build process
  • Ensured quality by creating a non-conforming part process, its associated documents and tracking non-conforming parts reports


Contract Buyer: ATC Power Systems, Merrimack, NH: 2011

  • Protected company integrity by implementing procurement procedures and by implementing a procedure for marking drawings with ITAR and proprietary statements
  • Saved on expenses by evaluating and documenting multiple sources of supply
  • Improved overall product quality by developing and documenting new source for bare circuit boards
  • Ensured compliance with customer requirements and on time or early delivery by researching and documenting use of RoHS parts vs. non-RoHS compliant parts


Procurement Assistant and CM Analyst: BAE Systems, Nashua, NH: 2006 - 2011

  • Ensured compliance with company and governmental policies and procedures by verifying documents and training new personnel
  • Developed informal training document for all new department members
  • Protected company information by ensuring valid Nondisclosure Agreements (NDA) were placed with suppliers, maintaining the NDA and supplier databases, and use of appropriate software to send proprietary information to suppliers
  • Participated in organizational/technology changes by working as part of multi-functional team to develop and roll out training
  • Saved on expenses developing Subcontract Binder Tracking Library
  • Compiled, edited, and reconciled supplier status reports for management to use in making critical sourcing decisions
  • Saved on shipping costs by developing Borderless Subcontract Approval Process
  • Elevated critical compliance gaps to Director of Business Conduct
  • Improved business operations by documenting compliance gaps and working with management to correct





Bachelor of Science: Education               Bachelor of Arts: Social Science            

Keene State College, Keene, NH               Keene State College, Keene, NH




Top Bar Beekeeping 101 – Gold Start Honey Bees

Martial Arts Career Training Instructor Certification – Tokyo Joe’s Studios

Teach and train Muay Thai Kickboxing and Shaolin Kempo Karate

Knitting and Sewing Instructor


Resume for Stephen Mallory

Stephen Mallory

9 Jewett St. Lowell, Ma 01850 Cell (978)289-2996

[email protected]


Production and manufacturing worker with twenty one years' experience that started as an assembler then a forklift operator, as well as reviewed and kitted orders in a 5S environment



  • Provided support for up to five assembly teams
  • Interpreted ballast wiring diagrams 
  • Located material with ERP inventory system
  • Completed material movement transaction 
  • Organized work area to 5S specifications
  • Assisted with annual physical inventory



  • Licensed forklift operator; ,, sit down, stand up,  5000 lb. capacity -   side                           shift  and fork    positioner
  • RF scanner
  • Hand trucks / Pallet      jacks 
  • 120v and 277v tester
  • Pneumatic  tools
  • Strappers


Experience:                                     Lightolier                                         Wilmington, MA

Material Handler / Lead person 2003 - 2013

  • Obtained commercial fluorescent lighting orders from master scheduler/supervisor for 3 assembly teams 
  • Requested 2, 3, or 4 assembler for each workcelll depending on number of components, advanced wiring       and testing
  • Instructed up to 15 assemblers and occasionally  a secondary material handler
  • Collected samples during production testing randomly every hour to determine in-process quality


Material Handler 1999 - 2003

  • Reviewed bills of material, organized, and kitted orders to create the least amount of down time for 2 assembly teams
  • Transported pallets of louvers and frames, steel tubs and baskets, and corrugated material from supermarkets to assembly lines and staging areas
  • Ordered located material such as housings, socket bridges, ballast covers, ballast, cartons, and sockets from supervisor
  • Set adequate supply of tools and material for assemblers according to method sheet and moved pallets of finished goods to shipping area


Assembler / Packer 1991 - 1999

  • Electro-mechanically assembled and wired various types of lighting fixtures
  • Installed hardware, frames or louvers, and lamps into fixture
  • Tested and labeled
  • Packed and palletized according to bill of material




Chelmsford High School

Resume for Lisa Weber

 Contact: 603-948-6507, email:[email protected], LinkedIn:



Enthusiastic, well organized, detailed-oriented person with willingness to take on tasks and learn with each.  Professional team player yet capable of working autonomously.  Able to take direction as well as lead and communicate ideas and give input.  Proficient in computer programs: MS Word, Excel, PowerPoint, Adobe Acrobat 10.  Excellent interpersonal, verbal and written communication skills as well.  Working knowledge of French, Spanish, and Portuguese.                                                                                    



PHILIPS NA                                                                                                                         Andover, MA


Scanning Documentation Specialist                                                                            2012 – 2013


Point person in the management of Philips Electronic Document Filing System; organized all electronic filing and format management of all documents for 4 countries: United States, Brazil, Canada and Mexico. 


    • Executed quality related controls with regards to accuracy, contact documentation, confidentiality and data privacy.  Verified the formatting and coding of documentation prior to scanning.


    • Created manual for Electronic Document Filing processing. 


    • Compiled, organized and maintained a current index of standard operating procedures and material specifications. 


    • Collaborated with IT on the management of the Electronic Document Filing System.


    • Coordinated the delivery and confirmation of paper documents from a variety of offsite HR departments for electronic filing.  Processed, scanned and indexed paper documents for electronic filing.  Maintain control of all external documentation/records and documents maintained in offsite storage.  Monitored and maintained a chain-of-custody process for all documents that leave the archival storage.


HR Data Specialist 2 /Data Support                                                                             2010 – 2012


Interfaced daily with employees regarding Payroll, Recruitment, Benefits, Compensation and SBS Finance with a focus on processing accurate information and maintaining confidentiality.


    • Updated, deleted, and verified accuracy of data and timely personal records information utilizing the HRIS/payroll database. 


    • Clarified questionable or incomplete data on source documents.  Actively responded to external/internal requests for information. 


    • Processed, scanned and indexed paper documents for electronic filing.  Coordinated the delivery and confirmation of paper documents from a variety of offsite HR departments for electronic filing. 


    • Trained and supervised 4 temporary employees on scanning documents for electronic filing.



ADECCO EMPLOYMENT SERVICES at Philips                                                         Andover, MA


HR Data Support /Data Specialist                                                                                2009 – 2010


Advanced from original assignment of maintaining digital archive records for HR department to providing accurate and timely data entry of employee job, personal information, organizational structure, and benefit transactions into HRIS system and utilized SAP database as well.


    • Logged, tracked and assisted in researching and resolving employee portal issues.


    • Provided customer service, maintained confidentiality, prioritized responsibilities and handled multiple tasks in a team-oriented environment. 


ALTERNATIVE LOGISTICS                                                                                           Nashua, NH


Administrative Assistant/Warehouse Associate                                                                     2008-2009


Supported a busy distribution facility by tracking open issues and assuring customer issues are resolved satisfactorily. 


    • Attention to detail required while performing quality checks to compare the quantities, quality of pick, labeling and shipping paperwork. 


    • Quality checks were accurate and corrected any mistakes to be sure customer received correct order.


    • Assisted with inventory management, tracked, shipped and received all while maintaining a clean and orderly work environment. 


    • Processed and packaged material measured and accurately verified information for multiple business entities such as Amazon, InkJetMall, Gourmet Giftmail, Inc. 


    • Planned picked and worked with manifests related to daily order fulfillment with consistency and accuracy. 




EARLY START CHILDREN’S CENTER                                                                           Hudson, NH Kindergarten Teacher                                                                                                            2007-2008


BEGINNING DISCOVERIES                                                                                             Hudson, NH


Kindergarten Teacher                                                                                                            2006-2007


HUDSON SCHOOL DISTRICT (SAU 81)                                                                         Hudson, NH


Substitute Teacher, Grades 1-5                                                                                            2004 – 2006


NOTTINGHAM WEST ELEMENTARY SCHOOL                                                           Hudson, NH


Long-term Substitute Teacher, Grade 3,                                                                        May-June 2006


Student Teacher, Grades 2 and 5,                                                              September 2005 – May 2006


Created, developed and implemented “Summary of the Day” form for teachers.


Lunch Monitor                                                                                                                         2004-2006


Created, developed and implemented “Caught You Being Good” for positive reinforcement.


HAND IN HAND DAY CARE, INC.                                                                                 Hudson, NH


Assistant to Teachers, Infant-Kindergarten                                                                          2001 – 2003


Assistant to Teachers, Infant-Kindergarten                                                                           2001 - 2003







Bachelor of Arts, Major: Mass Communications – Quinnipiac College, Hamden, CT


Elementary Certification – Franklin Pierce College, Rindge, NH 


Resume for Frank Faticanti


                                         Frank Faticanti


                          Lowell, MA  01852-(978) 221-8974 [email protected]       


     Senior Executive - Business and Manufacturing Operations Experience


Professional Profile

Strategic thinking, process improving executive with a strong focus impacting quality, costs, and customer satisfaction. I have demonstrated ability to build strong relationships with all stakeholders in the value chain.


Core Competencies

Cost Reduction

Lean Implementation

Plant Relocations

Problem Solving

Statistical Process Control

Performance Metrics

Project Management


Six sigma green belt certified





AMETEK INC., Aerospace and Defense Division, Wilmington, MA                                            2001-2013


This $500M division of Ametek is a recognized leader in Aerospace sensor production and technology.


Vice President of Operations  - Sensors Business Unit


Responsible for all quality, manufacturing engineering, production and materials activities for this multi-site business including Wilmington, Ma, Costa Mesa, Ca, and Reynosa, Mexico


  • · Qualified a new supplier for sensor assemblies generating $1M of annual sales with 40 part numbers
  • · Responsible for all six sigma, lean and cost reduction activities for the business unit
  • · Relocated in excess of $80M of annual product sales to the Reynosa facility resulting in a 10 to 1 labor savings. The process used for these product line moves is considered a product transition model within the company.
  • · Reduced inventory by more than $2,000,000 in the Wilmington facility from 2004 to 2006
  • · Qualified a new supplier for sensor brazed assemblies transferring $.7M of sales annually




HOWTEK INC., Hudson, .NH – A $10M digital Imaging Company                                             2000- 2001


V.P. of Operations


Responsible for all operations including quality, materials and contract manufacturers of all equipment.




NASHUA CORPORATION, Nashua, NH                                                                                     1979-1999


General Manager, Cartridge Products – A $25M remanufacturer of laser toner cartridges


Held P&L responsibility for the business which remanufactured and marketed laser printer cartridges for the office supplies market.


  • · Managed plant operations located in Nogales, Mexico.
  • · Sourced empty cartridges worldwide by container load
  • Implemented cost reductions that achieved 200% of target
  • Reduced quality related field returns from greater than 10% to less than 1.5% of sales
  • Improved internal test yields from 65% to 95% with a corresponding reduction in rework
  • Reduced inventories from over 120 to less than 45 days of sales
  • Reduced product development time from more than one year to less than six months




General Manager, Toner Products Division


Held P&L responsibility for this $55M business unit which manufactured and marketed copier/printer toners for the office supplies market


  • Established the first fully integrated manufacturing cell in the business
  • Reduced field returns from more than 8% to less than 3% of sales
  • Improved direct labor productivity by more than 20%




Director of Technology, Coated products


Directed all product and process development for the Coated Graphics Products and Tape Divisions.  


Directed the quality and process improvement efforts for a crisis team at the thin film disk media operation in California. The company was able to sell the business profitably after improvements were implemented.




General Manager, Graphics Products Division


Held P&L responsibility for this $50M business unit which coated thermal, carbonless and dry gum paper products.


  • Identified and implemented a 20% reduction of waste and cycle time for direct thermal product.
  • Achieved cost reductions exceeding $750,000 per year




Process Engineering Manager, Computer Products Division


Directed all new product, quality and process improvement activities for a $50M business unit that manufactured rigid disk media.


  • Directed the start-up of JIT, SPC and improvement teams under the guidance of  Dr. W. Edwards Deming
  • Led a multi-level cross-functional team of colleagues achieving a 40% cost reduction for savings of $1M annually.
  • Improved yields from 45% to 95% while reducing WIP and cycle time






B.S., Chemical Engineering, University of Massachusetts, Amherst, MA


B.S., Mechanical Engineering, University of Lowell, Lowell, MA


M.B.A., Rivier College, Nashua, NH


Ametek Inc. - Six Sigma Green Belt Certification




Community Activities


Past President, Lowell Jaycees.


      Director, Lowell Jaycees Housing Corporation


Noelle Shepherd Resume

Noelle Shepherd

49 Crawford St Lowell MA


[email protected]




A position as an active employee, involving responsibility and working with others as well as alone to achieve advancement and growth for myself and for the company.




Office Manager for one year


Office Assistant for 5 years


Receptionist for 3 years





2013-Present: Hillard Plumbing & Heating Lowell MA

Office Manager: Duties included but not limited to answering phones, scheduling appointments, dispatching, data entry, typing up invoices and proposals, ordering office supplies, etc.


2012-Dec2012: World Wide Tech Services Tewksbury MA

Call Center Receptionist: Answering multi line phone system, setting up appointments, dispatching, filing, faxing and typing up invoice, etc.


2005-2009: Quick Silver Sign Co. Revere MA

Office Assistant: Duties including answering the phones, scheduling appointments, scheduling meetings, ordering supplies, data entry, invoicing, etc.


KNOWLEDGE: Quick books, Microsoft Word, Excel, Peachtree



Graduated from Concord Carisle High School in 2001


References: Upon Request




Resume for Kelly Santos

Kelly Santos

174A Mount Vernon St |   Lowell, MA |   01854  | 978-866-6878   |   [email protected]

Professional Skills

  • Exceptional customer service provider

  • Executive administrative capabilities

  • Data entry

  • Effective team player

  • Minimal to no supervision required

  • Able to build strong professional relationships

  • Strong verbal, written, and overall communication skills

  • Superior organizational, time management, and multitasking skills

  • Analytical, consistent, and able to meet deadlines

  • Excellent attention to detail

  • Friendly, positive attitude

  • Experience with both sales and service support

  • Experience in varied document creation

  • Proficient in Microsoft Office software applications (Word, Excel, Outlook)

  • Services-related software (OnTrack, Clarify,  BPCS, TRR, NDS)

  • Internet/Social media experience: Facebook, Twitter, Linked-In, YouTube

  • Accounts receivable

  • Languages - English and American Sign Language

Volunteer Experience

  • 2009-10 Professional Development Chairperson Napo NE - Oversaw all aspects offering 4 CEU accredited workshops

  • 2010 Go Month Chair NAPO GMNH - Managed food bank organization project

  • 2010 NAPO NE Go Month participant


  • 2006 - 2011 National Association of Professional Organizers -  on-line CEU courses

  • 2006  Small Business Association, Lowell, MA - Right Start Entrepreneur training

  • 1995 - 2000 Northern Essex Community College, Haverhill, MA - Associate of Science Deaf Studies: American Sign Language

Work Experience

November 2012-Present      |  |  Lowell, MA

Social Media Coordinator

  • Responsible for social media marketing

  • Twitter, Facebook, Linkedin, Pintrest, StumbleUpon, YouTube

September 2011-Present      |     Snelling Staffing Services   |  Chelmsford, MA

Office Administration

  • Accounts Receivable

  • Customer Service

  • Incoming and outgoing mail and distribution

  • Check and credit card processing

  • Filing including reorganization of entire filing system

  • Maintaining and ordering of all sales literature

  • Sales and service support

  • Document creation

  • Marketing support

2007-2011    |     XtraHands Home Organizing    |   Lowell, MA

Owner/Professional Home Organizer

Responsible for running all aspects of the business including:

  • Assisting clients with clutter control in their homes

  • Creating new organizing systems for clients

  • Sales/Marketing, Networking

  • Web design

  • Workshop: planning, writing, presenting

  • Administrative duties such as client forms, record keeping, e-mail, bookkeeping, etc.

2001 – 2008   | Kronos Incorporated       |        Chelmsford, MA

Education Operations Specialist

Previous titles: National Training Registrar; Education Support

Coordinator, Education Portfolio Specialist

  • Process training class registrations

  • Direct customer/employee phone support

  • Answer 1- 800 education information line

  • Processed orders and credits

  • Resolved budget disputes

Resume for Andrea Gaunlett

Andrea H. Gauntlett

11 Laurel Lane Tyngsboro, MA 01879 · [email protected] · 978.512.9077 (C) 978.649.0316 (H)



Areas of Expertise

Employee Relations: I am a resourceful coordinator who balances the best interests of the company with the needs of the employees to achieve business goals.

Process Improvement: Develop and communicate new process for continuous improvement and effectiveness in satisfying customer needs.

Corporate: Project a professional image when interacting with others in person, or by e-mail or telephone. Strong work ethic and can be relied on to assist others in tight situations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) on PC and Mac operating systems



ST. JOHN’S UNIVERSITY, Queens, NY, Bachelor of Science, Journalism

Experience Highlights

COMMUNITY TEAMWORK, INC. – Lowell, MA                                                                                                    

Case Manager, 2011 to 2012

Related Skills: Communication, Listening, Analyzing, Problem Solving, and Crisis Management

Provided exceptional, high-level case management to diverse, delicate, and displaced, clientele requiring rapid response to basic needs. Secure last-minute accommodations, facilitate relief, and provide solutions.  

Key Contributions:

Skillfully used interpersonal skills to case manage homeless families

Guided 16 families to establish savings accounts

Linked 11 families to affordable day care providers

Transitioned 17 families to stable housing

Family Self-Sufficiency (FSS) Coordinator, 2007 to 2011

Related Skills: Coordination, Time Management, Collaboration, Negotiation and Process Improvement  

Successfully coordinated Family Self-Sufficiency (FSS) Program guided and assisted 75 families to obtain training, employment, and home ownership. Enrolled low-income families into FSS program; Created assessments, provided guidance, and oversaw performance. Supported agency’s decisions and programs to ensure attainment of performance expectations and company goals.

Key Contributions:

Increased enrollment by 75% and graduates by 60%

Developed tracking system to measure participant’s progress

Edited and published FSS Newsletter




VITA (Volunteer Income Tax Assistance) Coordinator,2004 to 2007

Related Skills: Interpersonal, Coordination, Communication, Facilitation, and Time Management

Utilized skilled coordination and strong communication skills to secure volunteers, establish and maintain partnerships, increase participation, generate household incomes, and sustained economic growth in communities. 

Key Contributions:

Coordinated publicity of site events with media outlets

Communicated with stakeholders, customers, volunteers, and the IRS

Developed and managed schedule of activities

Resolved discrepancies regarding varied tax questions and transmitted files to IRS


Senior Claim Representative,1993 to 1999 (Claim Representative 10/88 – 3/1993)

Related Skills: Analytical, Investigative, Human Relations, Organization, Negotiation and Customer Service

Expedited auto claim process from initial report to final settlement; utilized investigative tools to determine fault; assessed damages; and evaluated liability. Resolved pending small Claims Court cases; and settled disputes with client’s attorneys. Subrogated recovery of policyholders’ insurance deductibles. Used management reports to attain outstanding pending control.

Key Contributions:

Leveraged excellent ability to listen, analyze, investigate, communicate, and negotiate to resolve claim settlements and exceed customer performance expectations.

Utilized communication and time management skills to eliminate state insurance board complaints.

Implemented process improvement plan to increase inspection and repair response time

Liaised with Employee Advisory Board to implement companywide diversity workshops


OUTSTANDING GRADUATE STUDENT – Cambridge College School of Management - 2012


Community Involvement

Alumni Advisory Board, Middlesex Community College, Bedford, MA

Parent Juror, Innovation Academy Charter School, Tyngsboro, MA

Letter Signer, Fairleigh Dickinson University, Teaneck, NJ

Lowell Telecommunication Corporation, Lowell, MA





Sean Fitzgerald Resume