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Resume

Resume for Jesika Babylon

resume

Resume for Joshua Noury

Joshua Noury

26 Ham Road

 Raymond NH, 03077

PH 603-785-5112 - Email: [email protected]

 

SUMMARY:

A creative and dynamic professional with strong Leadership skills as demonstrated in the Military. Demonstrates meticulous attention to details in all assignments. Seeking Professional Career with Emphasis on leadership opportunities.

 

              EXPERIENCE:

KITTERY Water District (Contracted Short-Term Assignment)- Laborer

May 2018-August 2018

·        

Heavy Equipment operator.

·        

Repairing/ replacing water mains

·        

Assembly of piping prior to placement

·        

Deconstruction and replacement of pavement before and after repairs

·        

Worked in a team with to complete assignments in a timely fashion.

 

            TIMBER TECHNICAL- CARPENTER

OCTOBER 2017-May 2018

·        

Built custom timber frame post and beams for residential construction

·        

Used hand tools to measure and assemble structure frames securely

·        

Heavy machinery used to form the timber/lumber 

 

ELBIT SYSTEMS

Merrimack NH

            August 2015 – October 2017

           

            ELECTRICAL/MECHANICAL ASSEMBLER III 

·        

Built complex medical instrumentation under ISO 13485 control both in the production during Engineering/prototype phase. Instrument wiring, fluidics routing and technical electro-mechanical assembly.

·        

Worked in an electronics environment with proficiency of digital multi meters, oscilloscopes and amp meters; awareness of ESD, FOD, high voltage, software and hardware.

·        

Mechanical knowledge of fasteners, adhesives, coatings and material selection; worked with torque gauges, strain gauges, go no-go gauges

·        

Lean practitioner, effectively employed pull systems on medical instrumentation production line, reducing instrument build by over 40 HPU, reducing over 200hrs of WIP and production floor space reduction of over 800sq ft.

·        

Created VSM to identify areas for improvement, instituted visual control systems in production in order to reduce waste, ensuring prioritization of work and creating flow.  GBMP trained.

 

            PAN AMERICAN RAILWAYS

            June 2013-February 2015

Trackmen:  Duties included Building and replacing aging track, worked with Small Engines and Hydraulics.

 

            Military

            United States Marine Corps; Camp Lejeune N.C

            Oct 2004-Oct 2008

            0311 Infantry Squad Leader

·        

Responsible for a 12-man squad during combat operations in Anbar Province

·        

Responsible for a 48-man Platoon, acting Platoon Sergeant for 4 months

·        

Deployed for two tours of duty in Iraq; Marine Expeditionary Group

·        

Led over 200 Combat Patrols (mounted & dismounted) including vehicle check points and listening posts observation posts

 

AWARDS

·        

      Combat Action Award Ribbon

·        

      Sea Service Deployment Ribbon (2)

·        

      Iraqi Campaign Medal with Bronze Service Star

·        

      Global War on Terrorism Medal

·        

      National Defense Service Medal

·        

      Good Conduct Medal

·        

      Second Award Rifle Qualification Expert Badge

 

TRAINING:

·        

Infantry Training Battalion, School of Infantry

·        

Non Lethal Weapons and Tactics Course

·        

Infantry Squad Leaders Course

·        

Urban Warfare Training

·        

Gray Belt MCMAP Marine Corps Martial Program

 

EDUCATION:

Graduated 2013          Southern New Hampshire University

                                    Bachelors Program

                                    Major: Criminal Justice

                                   

Dec 2011                     New Hampshire Technical Institute

                                    Associates Degree: Business Administration

 

Jan 2009                      Bossier Parish Community College

Major:  Business Administration 

 

SKILLS: 

Computer efficient in Word, Access, Excel, PowerPoint, Project, Visio, Outlook, WebEx, GoTo Meeting, Skype, Facebook, Twitter, LinkedIn, and Google apps.

 

Resume for Carlos Santiago

carlos

santiago

Resume for Jenn Chiocchi

jenn1

jenn

Resume for Himanshu Bargotra

Himanshu Bargotra

255 North Rd, Unit – 67, Chelmsford – 01824, MA

978-551-1175 ò [email protected]

LinkedIn:  https://www.linkedin.com/in/himanshu-bargotra7361a518/      

 

 

                                         Product Specialist ò  Customer Service ò  Account Management

                     Market & Product Analysis  ò Relationship Building ò Techno-Commercial Skill     

Dynamic, Results-driven, Director of Customer Success & Product with 12 + years of expertise in providing presales, technical and functional support to prospective clients and customers, while ensuring customer satisfaction. Unique ability to combine strong technical background with product development skills to create solutions that ensure client loyalty.  Strong team leadership skills with the ability to lead award-winning teams.

 

Selected Highlights

§  

Recognized by management and peers for strong leadership abilities and provided mentoring and coaching to new and existing employees.

§  

Pivotal in catapulting the company beyond expectations by exceeding the estimated numbers for the first half by more than 50% cycle from 20 to more than 45.

§  

Ability to drive a complex set of tactical and strategic objectives.

§  

Familiarity with market research and analysis, SEO and SEM.

§  

Managed 80+ customer accounts, including 100 Fortune companies for Asia Pacific, and North America region, delivered executive level sales presentations, created solution proposals, and collaborated with leadership to develop new business accounts.

§  

Ability to research, plan and prepare technical documents on time.

§  

Connected cloud technology with measurable business values/solutions to refocus on critical aspects of the operations that deserve direct attention.

 

Core Competencies

§  

Solution & Consultative Selling

§  

Market Analysis and Strategies

§  

Product Specialist

§  

Territory Development/Management

§  

Video Technology & Formats

§  

Software as a service (SaaS)

§  

Sales/Pre-sales Engineer

§  

Team Leadership/Development

§  

Field Management System

 

Professional Experience

       

 

My Cloud Cure ò Nashua, NH ò January 2017 – Present

Director of Customer Success & Product

§ 

Played major role in closing two important partnership deals of the company.

§ 

Reviewed technology and market trends and determined product enhancements.

§ 

Analyzed all competitor products in market and ensured competitor’s market share and pricing, developed strategies accordingly.

§ 

Sole owner of Learning Management System sales in US region, which involved but not limited to: creating course training content and enrolling users via enrollment keys.

§ 

Evangelized the use of Salesforce.com for marketing campaign leads from CRM solutions.

§ 

Documented findings to be submitted to senior management.

§ 

Created business plans, storyboards and ROI proposals.

§ 

Played main role in expanding company global outreach by introducing new channel partners.

§ 

Responsible for ensuring effective trainings are delivered that bridge gaps in sales and product knowledge.

§ 

Generated solutions to improve training to meet the needs of the changing customer and future environment.

§ 

Produced high fidelity externally facing content including thought leadership content, customer stories, webinars, datasheets and presentations, and more for all funnel stages by partnering with the company’s leading creative team.

§ 

Collaborated directly with CEO and President of the company to identify the new business needs and devise solutions to accommodate those needs.

§ 

Visited customer locations to present a new product to technical staff and management.

              

Zonopact ò City, State ò 2016 – 2016

Cloud Solution Specialist

§ 

Initiated the sales component of Clintra from scratch, including creating an effective sales pitch and presentation to demonstrating the new product with the target audience in mind.

§ 

Utilize networking skills to build a list of prospect clients to contact for new business.

§ 

Provide customize solutions to various business verticals according to their requirements.

§ 

Enhance company value by advising it to introduce Point of Sales - POS which was missing in its product line.

§ 

Respond to all customer inquiries promptly, increasing customer satisfaction.

§ 

Establish significant recognition for the previously unknown product line.         

 

Kaargoò City, State ò 2015 – 2016

Community Manager

§ 

Implemented and executed high-impact strategies to target new business opportunities, and markets.

§ 

Outlined plan of record for the development of new features and implement across different market segments.

§ 

Executed plan for marketing campaigns to generate new business and to support existing sales.

§ 

Identified and initiated contact with major clients and prepared and delivered presentations.

 

Interra Systems òDelhi, Indiaò 2011 – 2014

Senior Sales Engineer

§ 

Appreciated for winning important accounts of Samsung (at Samsung’s Headquarter) and LG in South Korea through on-site product demonstrations.

§ 

Supported sales team in winning and expanding major accounts like Intel, Apple, Cisco, Polycom, LG, STMicroelectronics, IRT, Broadcom, etc. for a new video analyzer solution from the Interra Systems Vega HEVC Analyzer for HEVC Analysis.

§ 

Coordinated with Marketing Team, developed Product demos and provided training to staff to facilitate increase sales.

§ 

Collaborated with R&D and another functional area of the company to develop work scope to attain customer requirements and exceed them.

§ 

Managed customer software licenses and supported debugging of customer issues.

§ 

Performed installation, configuration, troubleshooting of Interra solutions – either onsite or using commercial remote support tools.

§ 

Interfaced with Marketing & Sales team to understand customers’ perspective and ensure seamless interactions with customers/prospects/partners.

 

Airtel DTH (Bharati Airtel Ltd) òDelhi, Indiaò 2010 – 2011

Headend Engineer (O & M)

§ 

Met the competitive markets need by expanding business initiatives into new niche markets.

§ 

Handled Airtel Head-end chain comprising of L-Band, Acquisition Pods & Compression Pods.

§ 

Hands on with Digital video Equipment’s: Tandberg- Encoders SD & HD, Multiplexer, Tandberg Modulator, Tandberg IRD’s SD & HD, Scientific Atlanta IRD’s and Ensemble-Router.

 

                                                                                   Videocon D2h (BBCL) òDelhi, Indiaò 2009 – 2010

Compression/Cas Engineer

§ 

Effectively expanded the company from 90 services to 220 services, 18 radio channels, 2 DAD Self-generated music channels & Interactive services Setup e.g. Cooking, Darshan, Sports as a result of unique technical, sales and engineer skills used. Also, Handled Harmonics Chain using NMX and Scopus Chain using Elderado respectively.

 

BSNL IPTV (AKSH Optifibre Limited) òLudhiana, Indiaò 2007 – 2009

Network Engineer /Access Business

§ 

Started IPTV business operations in Ludhiana from scratch and launched IPTV services in the assigned territories by coordinating with BSNL authorities at local and circle level. Also signed-up new channel partners and made them active on board.

 

Education

 University: B.A.M.U. (Aurangabad University), Maharashtra, India     

Bachelor of Engineering (B.E.) Electronics and Telecommunication

 

Additional Credentials

Technical Skills

Cloud/Media/Video – Cloud, SaaS, CRM, Cloud Computing, Cloud Storage, Cloud Applications, HEVC/H265, Mpeg2 TS, VP8, VC1, H.264, MXF, MPEG-4, DVB-S2, ASI, MUX, CAS, Unicast, Multicast, VOD, Set Top Box, EPG.                                                                                               

Computer/ SW skillsMicrosoft Office Suite (Word, Excel, Power-point, Outlook), Ticketing System – JIRA, CRM – Salesforce, Quick Base, Close.io.

 

 

Honors & Awards

§ 

Employee of the Month – Interra Systems.

§ 

Highest Customer Satisfaction Ratings – Interra Systems.                                

 

 

Interests

Formula 1, Cricket, Healthy eating/Learning about nutrition, Travel, Experiencing new cultures, Family time, Amusement parks, Learning about cars.

 

Resume for Jean Lawless

Jean Lawless

[email protected] | linkedin.com/in/jeanlawless14

 

Office Manager | Administrative Assistant

Dedicated, stable, proactive, motivated and meticulous Office Operational and Administrative Assistance and Business Professional with 10+ years of hands-on experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Dynamic multi-tasker and hardworking active listener with ability to mitigate situations with clients and execute effective customer relationship management, document control, strategic planning, time management, reporting, and project management. Organized, flexible and proactive team player seeking to leverage background into an office manager or administrative assistant role for a progressive organization.

 

Core Competencies:

Client Relationship Management | Stakeholder Collaboration | Scheduling | Cross-Functional Communications | Conflict Resolution | Confidential Document Control | A/R & A/P | Data Entry | Research & Analysis | Reporting | Office Management | Interpersonal Communications | Quality Assurance | MS Office Suite | HTML | CSS | JavaScript | jQuery

Key Contributions

 

Administrative Assistance

·        

Ensured customer satisfaction and retention by timely offering proactive resolution ideas while driving actionable responses to inquiries, concerns, or challenges.

·        

Monitored performance and task progress to ensure optimal productivity and timely project completion.

·        

Communicated and managed customer relationships to ensure timely completion of all work performed, invoicing, follow-ups, and customer concerns.

·        

Collaborated with client executives to communicate schedule management, status reporting, program governance and cross-functional solutions coordination to advance shared organizational goals.

·        

Tabulated and tracked weekly productivity to produce leadership team reports for corrective action planning or continuous improvement.

·        

Strengthened traceability/accountability and ensured data integrity by utilizing software to manage financial and accounting activities.

·        

Collaborated cross-functionally by conducting research, deriving analysis, producing reports, and presenting research findings for continuous improvement efforts.

·        

Strengthened traceability by maintaining organizational filing systems for confidential records, schedules and reports to enhance data/information sharing and retrieval.

·        

Interfaced with customers via telephone or in-person to provide effective customer service.

·        

Eliminated workflow downtime by investigating, troubleshooting and resolving reported complaints and errors.

 

Office Management

·        

Gained departmental staff trust and process buy-in to execute efficiently within office operations.

·        

Streamlined operational efficiency by creating process improvements or directing programs for productivity.

·        

Aided employees with customer service issues, composing correspondence, and accounting/bookkeeping.

·        

Gained extensive office management and operations oversight expertise including budgeting and inventory.

·        

Refined interpersonal skills gained from working with executive teams, diverse colleagues, and high-end clientele including stakeholders, board members and C-level executives.

·        

Recognized for sustaining a history of orchestrating and executing successful management/administrative support processes and procedures designed to increase the efficiency of business operations, heighten team member productivity and moral, and ensure customer retention.

·        

Supervised employees, delegated tasks, scheduled manpower and monitored performance to drive productivity.

·        

Trained new staff members on best practices, operational protocol, and tactics to maximize performance.

·        

Spearheaded multiple concurrent administrative/office projects throughout the entire life cycle including scoping, requirements gathering, client relations, leadership, conflict resolution and updates to ensure on-time completion.

Professional Work History

Administrative Assistant/Sales Associate | Compass Real Estate | Boston, MA | 2018-Present

Administrative Assistant/Leasing Representative | Signature Management | Boston, MA | 2017-2018

Member Service Representative | MIT Federal Credit Union | Cambridge, MA | 2015-2017

Sales Representative (Part-Time) | L.L. Bean Inc. | Dedham, MA | 2011-2015

Executive Assistant to the CFO (Contractor) | Daley & Associates | Boston, MA | 2013-2014

Administrative Assistant/Leasing Representative (Part-Time) | Newman & Company | Boston, MA | 2009-2011

Data Entry/ Administrative Assistant | Burke Distributing Corporation | Randolph, MA | 2000-2009

Education, Training, Certification & Affiliation

Bachelor of Science, Information Systems Science, Salve Regina University

Real Estate Salespersons Licenses, State of Massachusetts 2018

Front End Web Development Coursework, General Assembly 2017 | Integrity Service Coursework

Member, Greater Boston Association of Realtors | National Association of Realtors

Resume for Charisse Sebastian

Charisse Michelle Sebastian

617 323-6528 [email protected]

linkedin.com/in/charissesebastian

IT SUPPORT SPECIALIST

Troubleshooting | User Training | Customer Service | Collaboration | Communications

SUMMARY

As an IT specialist, I use passion, experience, training, collaboration, creativity, empathy, developing rapid and accurate durable solutions, proactively identifying root causes and ability to communicate, conveying complex technical issues into understandable language. Doing whatever it takes to help users be more effective with technology. With a deep intellectual curiosity, I always look to improve on my skills through training and industry groups' participation.

AREAS OF EXPERTISE

¨ Analytical troubleshooting ¨Cultivate a positive customer service focus with users ¨ Clear and concise documentation ¨ User training: ad hoc, individually, and groups ¨ Comprehensive asset management ¨Vendor management: effective and proactive over site

TECHNICAL QUALIFICATIONS

APPLICATIONS:Microsoft Office to Ver 2016 / Office 365, Internet Explorer, Adobe Acrobat / Reader, Visio, Chrome, Firefox, Active Directory, Techsmith SnagIt, Screen Capture, Remedy, Service Now, Spiceworks help desk ticketing / call management systems

REGULATORY COMPLIANCE:Mass. Data Privacy Law- 201 CMR 17.00 / Chap 93a-h, Familiar with GDPR

CONNECTIVITY:Windows 2008 R2 / 2012 Server, 10 / 7 workstation, DNS, DHCP, computer networking

OPERATING SYSTEMS / UTILITIES:Windows workstation 10 / 8X / 7, 2008 R2 Server, Bomgar and Connect Wise Remote Desktop, familiar with Linux (various versions) Mac OS X to Mohave, Taske Customer service management, Zoom Teleconferencing and Avaya Soft phones. Proficient in virus protection and computer / information security, Anti-malware (Malwarebytes, Hijack This) Process Explorer,

HARDWARE:PC desktops / laptops / mobile devices (including Android, iOS) peripherals: SSD / hard drives RAM Memory, NIC's, fax / photocopier / printers and AV projectors

CERTIFICATIONS:Massachusetts Teacher Certification: Computers and Networks

KEY ACCOMPLISHMENTS

TROUBLESHOOTING:

¨ 

Established and maintain 83% closure rate on first call, 93% closed in two hours or less. Examples include:

¨ 

Troubleshot an issue with a user not being able to read Word documents edited on co-worker's workstations

¨ 

Proactively developed a solution: a large-scale issue trying to download / install updates with Windows 10 / 8X / 7 SP1, Windows Server 2012 / 2008 R2 Update recently "in the wild," causing systems to scan for days with nothing happening. I then posted the solution to three Internet sites to help others in the IT community

¨ 

I used the Windows 10 pre-install procedure to troubleshoot a failing Windows 7 system

¨ 

Troubleshot an issue with an IBM X345 Server and Windows Server 2008 with a hard drive error.

¨ 

Creative troubleshooting and repair of a broken laptop: the client was desperate to get her system operational. The manufacturers authorized service center said was not repairable

¨ 

Troubleshot to conclusion, defective security certificates on a Mac client workstation

COMMUNICATIONS SKILLS

¨ 

By treating a user with respect, asking questions and listening, resolved a sporadic issue with her computer converting a problem user into a trusted relationship.

TEAMWORK

¨ 

Retained to work on a cross functional team, initially handling the data and technology for a local non-profit planning the first year of an annual conference with 3 months lead time, resulting in an 86% satisfaction rating

¨ 

Troubleshot to resolution colleague workplace network with enterprise wide viral infection.

VENDOR MANAGEMENT:

®

Initiated renegotiation that cut costs over 32%, on contract terms involving upgrades and user training on a vendor enterprise SW application support contract

®

Initiated negotiation with vendor tech to reduce cost of an Intermec printer replacement main board by 25%%

AWARDS SPECIAL RECOGNITION

¨ 

Exceeded 1st quarterly goals review by 21% in 45 days

 

Page 1 of 2

Charisse Sebastian                                   [email protected]                              617-323-6528

WORK EXPERIENCE

SYSTEM SUPPORT SPECIALIST,Spectrum Computer Support, Newton, MA.                       2007 – Present

Identification, research, resolution of technical problems, installation, troubleshooting and support to users on a variety of technical applications, desktop PC’s / Windows and Mac endpoints hardware, software, system OS and Active Directory issues. Provide phone, remote walk-up and desk side support, escalation of issues when necessary, tracking/reporting of requests and issues, manage requests for new hires / terminations, office moves, etc. Conduct training of staff including any new hires on device basics, common applications and assist in rollouts of new technologies. Customer service focus including creating knowledgebase documentation for IT solutions for users and IT admin, training on a contract and per diem basis. Maintain callback rate below 3%.

¨ 

Per diem onsite desktop support for Barrister Global Services on workstations, connectivity and printers

¨ 

Contract Desktop support at Fresenius Corp. part of a 10 member team supporting approx 10,000 users locally and nationwide with system set up and configuration, walk up, remote and desk side support. Handling an average of 8 incidents daily on Windows 10, 7 and Mac book laptops, both hardware and software.

¨ 

Desktop, Support; server administration, Fenway Health Center: 130 node, 5 server, 120-user network

¨ 

Contract desktop / user support, Reebok Corp. on a 700 workstation PC / Mac Windows / Intel workstations

¨ 

Network Administrator, Picker Institute (Beth Israel Deaconess Medical Center): Provided user support, server administration, backup maintenance. Developedand executed migration from Word Perfect to Microsoft Office covering about 100Gig of data. Standardized document template conversion / rollout

¨ 

Project Management for a business client to evaluate and select a database management application, computerize 3000 client records, implementation and user training

¨ 

As part of a team, contract technical support relocation for 120 user, 200 system network corporate LAN. Completed over a two day weekend with "Tour the floor" follow up desktop support the Monday after

¨ 

Work with vendors on behalf of clients for capital asset acquisition and manage their technology assets. Including negotiating with a vendor for a 3300.00 laptop including shipping and extended warranty, saving 57%

¨ 

Act as Critical Software Liaison & SME explaining terms and technology to diverse audiences

¨ 

Instructor, Network Technology/Support certificate course at Women’s Technical Institute

¨ 

Developed / administered on-site user training on Legal Database Products for Thompson Publishing

IT SUPPORT TECHNICIAN, Artel Video Systems, Westford, MA                                          2006 - 2007

Administered desktop support/end user operations, HW/SW/user support on a 45 station, 10 server mixed Windows OS network, including production floor WS’s, MS Exchange, Active Directory, phone system administration, user training, product evaluation, AV meeting support, vendor management and purchasing.

¨ 

Initiated and maintained technology capital assets, consumables and license inventories

¨ 

Proactively developed a helpdesk call log with tracking to record call resolutions and detail operations

¨ 

Proactively developed a database of network attached printer consumables, listing part numbers, prices and cost per copy analysis to facilitate re-ordering and price comparisons on proposed purchases

EDUCATION

¨ Lenovo Learning Online Certification Course for endpoints, network and connectivity              In process

¨Pursuing (50% complete) degree in Computer Systems, Mass Bay College, Wellesley, MA    In progress

¨ Courses/workshops: Connectivity/Protocols/Infrastructure, Win PowerShell, Malware/

Security, Applications, Troubleshooting, Active Directory, Systems Management.                      Ongoing

¨ Windows Azure, Containers, Docker, PowerShell, Microsoft and Boston Windows Server Group     2017

¨ Windows Server 2016, Microsoft and Boston Windows Server Group                                              2016

¨ Windows 10, Microsoft and Boston Windows Server Group                                                            2015

¨ Windows PowerShell, Microsoft and Boston Windows Server Group                                               2014

¨ Insight Seminars level III grad: professional development including teamwork and leadership           2014

¨Windows Deployment Services, Microsoft and Boston Windows Server Group                                 2014

¨ Windows Server 2012; Microsoft and Boston Windows Server Group                                              2013

¨ Group Policy Deep Dive; Microsoft and Boston Windows Server Group                                           2011

¨ Virtualization IT Camp, Microsoft, Regis College and Boston Virtualization Group                            2011

¨ Mentoring in New Times (MiNT) Women's Leadership and Technology Consortium                        2003

AFFILIATIONS

¨Boston Network Users Group (BNUG) board member ¨ Boston Windows Server Group (BAWSUG) ¨ Virtualization Group (VIRTG) ¨ PowerShell Group ¨ Boston Foundation Funding Partnership Board of Advisory Affairs ¨ Volunteer counselor, crisis hotline

PRESENTATIONS

WIND / South Feb 2018: “Use the Power of Your Computer in Job Search.”

Boston Network Users Group (BNUG) Dec 2016 Examination and Resolution of the Win Update Problem

Page 2 of 2

Resume for Brittani Cruz

Brittani Cruz

71 Pond Street

Leominster, Ma 01453

(978) 340-5258

[email protected]

 

 

Objective

 

A full-time position that utilizes my experience within the hospitality and service industries, allowing for growth and learning along the way.

 

Education

Associate's Degree in Human Services

University of Phoenix

 

Bachelor's Degree in Human Services and Management

University of Phoenix

 

Experience

 

Regional Marketing Director, UNO Pizzeria and Grill, Boston, MA 10/2017-present

 

  • Oversee a 12 store region and assist in sales building plans and initiatives 
  • Maintain community relationships in an effort to continually build sales opportunities
  • Evaluate weekly production data and evaluate where our opportunities are
  • Manage store level marketing coordinators and guide them through sales building
  • Manage reporting for sales production on multiple levels
  • Change tactics often in order to compete in the market
  • Manage 18 Facebook and Instagram pages, constantly updating with marketing initiatives
  • Handle all community relations for stores within region

 

Sales and Revenue Manager, Boxboro Regency Hotel & Conference Center, Boxborough, MA 12/2016-10/2017

 

  • Evaluate actualized revenue and come up with strategies to improve overall hotel revenue opportunities
  • Compile 90-Day Rooms and Catering Forecast for Hotel Production
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Room Master and Delphi and manage inventory
  • Manage Minimum Rates in Delphi
  • Change rates as needed for our property in Room Master and iHotelier
  • Manage all third-party rates, such as, Expedia, Priceline, Hotwire, and Booking.com
  • Handle the Tour & Travel and Sports Market

 

 

Business Travel Sales Manager/ Revenue Manager, Holiday Inn Boxborough, Boxborough, MA 12/2015-12/2016

 

  • Keep in contact with all account contacts and give them monthly reviews of their production
  • Evaluate the area for potential new accounts/businesses to invite to travel with us
  • Host weekly manager’s reception for our corporate and transient travelers
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Opera and Room Master Reservation systems for all sales managers
  • Participate in weekly revenue call with our Regional Revenue Manager to discuss and determine rate strategies
  • Change rates as needed for our property in Perform and Holidex
  • Book small functions under 50 people as well as short term business
  • Handle the Tour & Travel and Sports Market

 

 

Front Office Manager, Holiday Inn Boxborough, Boxborough, MA 1/2015-11/2015

 

  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Construct the projected forecast for the rooms division team weekly, which is utilized for their weekly scheduling needs
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Followed the brands guest scores and came up with ways to improve them based on improvement areas
  • Balance inventory as necessary to accommodate the customer

 

 

Executive Housekeeper, Holiday Inn Boxborough, Boxborough, MA 2/2013-1/2015

 

  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Compile final reports for different ways to help save money throughout the department and hotel
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Oversaw the engineering department for several months and coordinated a multitude of building repairs, as well as, coordinated all scheduling and ordering

 

 

Local Store Marketing Coordinator, Uno’s Chicago Grill, Leominster, MA 12/11-present

  • Coordination and implementation of marketing efforts as directed from corporate office
  • Team leader and liaison with local schools to help their fundraising events in conjunction with Uno’s
  • Direct line sales and community representative for Uno’s within the surrounding communities to update other businesses on the benefits of partnering with Uno’s for various events for both networking and fundraising
  • Organize and maintain master records for scheduling of events and contacts Working with local officials in order to promote local events and opportunities
  • Compile final reports for fundraising sponsors and for documentation with the Uno’s corporate office

 

 

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Office, and Internet

 

References

Beth Colson

General Manager, UNO

(603)966-8888

 

Barry Hillerstrom

Regional Director, UNO

(978)490-0100

 

Lori Lamothe

Hotel Controller

(508)335-3641

 

Resume for Matthew Morin

Matthew Morin

Londonderry, NH ǀ (603) 351-8255 ǀ [email protected]

Education

Southern New Hampshire University                                                                                                                                        August 2017

Bachelor of Science in Business Studies, Concentration in Sports Management         

Professional Experience

Account Manager- Consoles Insurance Agency Peabody, MA                                                                                                                April 2018- January 2019

·        

Manage assigned book of business dealing with small business under 10K in premium

·        

Obtain new business as necessary

·        

Communicate with client via email/telephone regarding renewals, endorsements, etc.

·        

Quote New Business with carriers online and through email as well as remarket business

 

Account Manager/Coordinator – NFP Property & Casualty Services Bedford, NH                             September 2017-February 2018

        

Manage the assigned Boston/Bedford small commercial lines accounts totaling under 10K in premium

        

Coordinate the CA book of business and work with account managers on renewals, quotes, and servicing

Assistant Account Manager - Hub International Wilmington, MA                                                              January 2016 – September 2017

        

Coordinated the handling of assigned commercial insurance accounts with the Account Executives/Producers

        

Provided support to the Account Manager/Producer on at least 15 pre-renewal processes on a monthly basis

        

Managed anywhere from 50 to 75 accounts to ensure accuracy which equaled over $10 million in revenue

        

Developed complete familiarity with all forms and paperwork including their intent and purpose

        

Implemented quality control process to ensure excellent customer service and quality product by completing audits of account manager accounts and completing checklists on each reviewed policy to ensure accuracy

Branch Sales/Service Rep I - Enterprise Bank, Tewksbury, MA                                                                  December 2013 – January 2016     

        

Worked with bank customers to resolve requests/concerns and maintain cash drawer limits

        

Assisted customers in the purchase of treasurer’s checks, money orders, traveler’s checks, savings bonds and other account transactions as needed

        

Opened and maintaining new accounts, taking loan applications, closing loans, helping achieve branch goals

        

Filled in as Branch Service Manager when needed

Branch Manager Trainee - Hertz Corporation, Salem, NH                                                                        February 2013 – November 2013

        

Supported success of location sales and margin goals by achieving individual sales and customer service goals

        

Upheld company standards by ensuring cars are presentable to customers

Resume for Russ Thorgerson

russ