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Resume

Resume for Jean Lawless

Jean Lawless

[email protected] | linkedin.com/in/jeanlawless14

 

Office Manager | Administrative Assistant

Dedicated, stable, proactive, motivated and meticulous Office Operational and Administrative Assistance and Business Professional with 10+ years of hands-on experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Dynamic multi-tasker and hardworking active listener with ability to mitigate situations with clients and execute effective customer relationship management, document control, strategic planning, time management, reporting, and project management. Organized, flexible and proactive team player seeking to leverage background into an office manager or administrative assistant role for a progressive organization.

 

Core Competencies:

Client Relationship Management | Stakeholder Collaboration | Scheduling | Cross-Functional Communications | Conflict Resolution | Confidential Document Control | A/R & A/P | Data Entry | Research & Analysis | Reporting | Office Management | Interpersonal Communications | Quality Assurance | MS Office Suite | HTML | CSS | JavaScript | jQuery

Key Contributions

 

Administrative Assistance

·        

Ensured customer satisfaction and retention by timely offering proactive resolution ideas while driving actionable responses to inquiries, concerns, or challenges.

·        

Monitored performance and task progress to ensure optimal productivity and timely project completion.

·        

Communicated and managed customer relationships to ensure timely completion of all work performed, invoicing, follow-ups, and customer concerns.

·        

Collaborated with client executives to communicate schedule management, status reporting, program governance and cross-functional solutions coordination to advance shared organizational goals.

·        

Tabulated and tracked weekly productivity to produce leadership team reports for corrective action planning or continuous improvement.

·        

Strengthened traceability/accountability and ensured data integrity by utilizing software to manage financial and accounting activities.

·        

Collaborated cross-functionally by conducting research, deriving analysis, producing reports, and presenting research findings for continuous improvement efforts.

·        

Strengthened traceability by maintaining organizational filing systems for confidential records, schedules and reports to enhance data/information sharing and retrieval.

·        

Interfaced with customers via telephone or in-person to provide effective customer service.

·        

Eliminated workflow downtime by investigating, troubleshooting and resolving reported complaints and errors.

 

Office Management

·        

Gained departmental staff trust and process buy-in to execute efficiently within office operations.

·        

Streamlined operational efficiency by creating process improvements or directing programs for productivity.

·        

Aided employees with customer service issues, composing correspondence, and accounting/bookkeeping.

·        

Gained extensive office management and operations oversight expertise including budgeting and inventory.

·        

Refined interpersonal skills gained from working with executive teams, diverse colleagues, and high-end clientele including stakeholders, board members and C-level executives.

·        

Recognized for sustaining a history of orchestrating and executing successful management/administrative support processes and procedures designed to increase the efficiency of business operations, heighten team member productivity and moral, and ensure customer retention.

·        

Supervised employees, delegated tasks, scheduled manpower and monitored performance to drive productivity.

·        

Trained new staff members on best practices, operational protocol, and tactics to maximize performance.

·        

Spearheaded multiple concurrent administrative/office projects throughout the entire life cycle including scoping, requirements gathering, client relations, leadership, conflict resolution and updates to ensure on-time completion.

Professional Work History

Administrative Assistant/Sales Associate | Compass Real Estate | Boston, MA | 2018-Present

Administrative Assistant/Leasing Representative | Signature Management | Boston, MA | 2017-2018

Member Service Representative | MIT Federal Credit Union | Cambridge, MA | 2015-2017

Sales Representative (Part-Time) | L.L. Bean Inc. | Dedham, MA | 2011-2015

Executive Assistant to the CFO (Contractor) | Daley & Associates | Boston, MA | 2013-2014

Administrative Assistant/Leasing Representative (Part-Time) | Newman & Company | Boston, MA | 2009-2011

Data Entry/ Administrative Assistant | Burke Distributing Corporation | Randolph, MA | 2000-2009

Education, Training, Certification & Affiliation

Bachelor of Science, Information Systems Science, Salve Regina University

Real Estate Salespersons Licenses, State of Massachusetts 2018

Front End Web Development Coursework, General Assembly 2017 | Integrity Service Coursework

Member, Greater Boston Association of Realtors | National Association of Realtors

Resume for Charisse Sebastian

Charisse Michelle Sebastian

617 323-6528 [email protected]

linkedin.com/in/charissesebastian

IT SUPPORT SPECIALIST

Troubleshooting | User Training | Customer Service | Collaboration | Communications

SUMMARY

As an IT specialist, I use passion, experience, training, collaboration, creativity, empathy, developing rapid and accurate durable solutions, proactively identifying root causes and ability to communicate, conveying complex technical issues into understandable language. Doing whatever it takes to help users be more effective with technology. With a deep intellectual curiosity, I always look to improve on my skills through training and industry groups' participation.

AREAS OF EXPERTISE

¨ Analytical troubleshooting ¨Cultivate a positive customer service focus with users ¨ Clear and concise documentation ¨ User training: ad hoc, individually, and groups ¨ Comprehensive asset management ¨Vendor management: effective and proactive over site

TECHNICAL QUALIFICATIONS

APPLICATIONS:Microsoft Office to Ver 2016 / Office 365, Internet Explorer, Adobe Acrobat / Reader, Visio, Chrome, Firefox, Active Directory, Techsmith SnagIt, Screen Capture, Remedy, Service Now, Spiceworks help desk ticketing / call management systems

REGULATORY COMPLIANCE:Mass. Data Privacy Law- 201 CMR 17.00 / Chap 93a-h, Familiar with GDPR

CONNECTIVITY:Windows 2008 R2 / 2012 Server, 10 / 7 workstation, DNS, DHCP, computer networking

OPERATING SYSTEMS / UTILITIES:Windows workstation 10 / 8X / 7, 2008 R2 Server, Bomgar and Connect Wise Remote Desktop, familiar with Linux (various versions) Mac OS X to Mohave, Taske Customer service management, Zoom Teleconferencing and Avaya Soft phones. Proficient in virus protection and computer / information security, Anti-malware (Malwarebytes, Hijack This) Process Explorer,

HARDWARE:PC desktops / laptops / mobile devices (including Android, iOS) peripherals: SSD / hard drives RAM Memory, NIC's, fax / photocopier / printers and AV projectors

CERTIFICATIONS:Massachusetts Teacher Certification: Computers and Networks

KEY ACCOMPLISHMENTS

TROUBLESHOOTING:

¨ 

Established and maintain 83% closure rate on first call, 93% closed in two hours or less. Examples include:

¨ 

Troubleshot an issue with a user not being able to read Word documents edited on co-worker's workstations

¨ 

Proactively developed a solution: a large-scale issue trying to download / install updates with Windows 10 / 8X / 7 SP1, Windows Server 2012 / 2008 R2 Update recently "in the wild," causing systems to scan for days with nothing happening. I then posted the solution to three Internet sites to help others in the IT community

¨ 

I used the Windows 10 pre-install procedure to troubleshoot a failing Windows 7 system

¨ 

Troubleshot an issue with an IBM X345 Server and Windows Server 2008 with a hard drive error.

¨ 

Creative troubleshooting and repair of a broken laptop: the client was desperate to get her system operational. The manufacturers authorized service center said was not repairable

¨ 

Troubleshot to conclusion, defective security certificates on a Mac client workstation

COMMUNICATIONS SKILLS

¨ 

By treating a user with respect, asking questions and listening, resolved a sporadic issue with her computer converting a problem user into a trusted relationship.

TEAMWORK

¨ 

Retained to work on a cross functional team, initially handling the data and technology for a local non-profit planning the first year of an annual conference with 3 months lead time, resulting in an 86% satisfaction rating

¨ 

Troubleshot to resolution colleague workplace network with enterprise wide viral infection.

VENDOR MANAGEMENT:

®

Initiated renegotiation that cut costs over 32%, on contract terms involving upgrades and user training on a vendor enterprise SW application support contract

®

Initiated negotiation with vendor tech to reduce cost of an Intermec printer replacement main board by 25%%

AWARDS SPECIAL RECOGNITION

¨ 

Exceeded 1st quarterly goals review by 21% in 45 days

 

Page 1 of 2

Charisse Sebastian                                   [email protected]                              617-323-6528

WORK EXPERIENCE

SYSTEM SUPPORT SPECIALIST,Spectrum Computer Support, Newton, MA.                       2007 – Present

Identification, research, resolution of technical problems, installation, troubleshooting and support to users on a variety of technical applications, desktop PC’s / Windows and Mac endpoints hardware, software, system OS and Active Directory issues. Provide phone, remote walk-up and desk side support, escalation of issues when necessary, tracking/reporting of requests and issues, manage requests for new hires / terminations, office moves, etc. Conduct training of staff including any new hires on device basics, common applications and assist in rollouts of new technologies. Customer service focus including creating knowledgebase documentation for IT solutions for users and IT admin, training on a contract and per diem basis. Maintain callback rate below 3%.

¨ 

Per diem onsite desktop support for Barrister Global Services on workstations, connectivity and printers

¨ 

Contract Desktop support at Fresenius Corp. part of a 10 member team supporting approx 10,000 users locally and nationwide with system set up and configuration, walk up, remote and desk side support. Handling an average of 8 incidents daily on Windows 10, 7 and Mac book laptops, both hardware and software.

¨ 

Desktop, Support; server administration, Fenway Health Center: 130 node, 5 server, 120-user network

¨ 

Contract desktop / user support, Reebok Corp. on a 700 workstation PC / Mac Windows / Intel workstations

¨ 

Network Administrator, Picker Institute (Beth Israel Deaconess Medical Center): Provided user support, server administration, backup maintenance. Developedand executed migration from Word Perfect to Microsoft Office covering about 100Gig of data. Standardized document template conversion / rollout

¨ 

Project Management for a business client to evaluate and select a database management application, computerize 3000 client records, implementation and user training

¨ 

As part of a team, contract technical support relocation for 120 user, 200 system network corporate LAN. Completed over a two day weekend with "Tour the floor" follow up desktop support the Monday after

¨ 

Work with vendors on behalf of clients for capital asset acquisition and manage their technology assets. Including negotiating with a vendor for a 3300.00 laptop including shipping and extended warranty, saving 57%

¨ 

Act as Critical Software Liaison & SME explaining terms and technology to diverse audiences

¨ 

Instructor, Network Technology/Support certificate course at Women’s Technical Institute

¨ 

Developed / administered on-site user training on Legal Database Products for Thompson Publishing

IT SUPPORT TECHNICIAN, Artel Video Systems, Westford, MA                                          2006 - 2007

Administered desktop support/end user operations, HW/SW/user support on a 45 station, 10 server mixed Windows OS network, including production floor WS’s, MS Exchange, Active Directory, phone system administration, user training, product evaluation, AV meeting support, vendor management and purchasing.

¨ 

Initiated and maintained technology capital assets, consumables and license inventories

¨ 

Proactively developed a helpdesk call log with tracking to record call resolutions and detail operations

¨ 

Proactively developed a database of network attached printer consumables, listing part numbers, prices and cost per copy analysis to facilitate re-ordering and price comparisons on proposed purchases

EDUCATION

¨ Lenovo Learning Online Certification Course for endpoints, network and connectivity              In process

¨Pursuing (50% complete) degree in Computer Systems, Mass Bay College, Wellesley, MA    In progress

¨ Courses/workshops: Connectivity/Protocols/Infrastructure, Win PowerShell, Malware/

Security, Applications, Troubleshooting, Active Directory, Systems Management.                      Ongoing

¨ Windows Azure, Containers, Docker, PowerShell, Microsoft and Boston Windows Server Group     2017

¨ Windows Server 2016, Microsoft and Boston Windows Server Group                                              2016

¨ Windows 10, Microsoft and Boston Windows Server Group                                                            2015

¨ Windows PowerShell, Microsoft and Boston Windows Server Group                                               2014

¨ Insight Seminars level III grad: professional development including teamwork and leadership           2014

¨Windows Deployment Services, Microsoft and Boston Windows Server Group                                 2014

¨ Windows Server 2012; Microsoft and Boston Windows Server Group                                              2013

¨ Group Policy Deep Dive; Microsoft and Boston Windows Server Group                                           2011

¨ Virtualization IT Camp, Microsoft, Regis College and Boston Virtualization Group                            2011

¨ Mentoring in New Times (MiNT) Women's Leadership and Technology Consortium                        2003

AFFILIATIONS

¨Boston Network Users Group (BNUG) board member ¨ Boston Windows Server Group (BAWSUG) ¨ Virtualization Group (VIRTG) ¨ PowerShell Group ¨ Boston Foundation Funding Partnership Board of Advisory Affairs ¨ Volunteer counselor, crisis hotline

PRESENTATIONS

WIND / South Feb 2018: “Use the Power of Your Computer in Job Search.”

Boston Network Users Group (BNUG) Dec 2016 Examination and Resolution of the Win Update Problem

Page 2 of 2

Resume for Brittani Cruz

Brittani Cruz

71 Pond Street

Leominster, Ma 01453

(978) 340-5258

[email protected]

 

 

Objective

 

A full-time position that utilizes my experience within the hospitality and service industries, allowing for growth and learning along the way.

 

Education

Associate's Degree in Human Services

University of Phoenix

 

Bachelor's Degree in Human Services and Management

University of Phoenix

 

Experience

 

Regional Marketing Director, UNO Pizzeria and Grill, Boston, MA 10/2017-present

 

  • Oversee a 12 store region and assist in sales building plans and initiatives 
  • Maintain community relationships in an effort to continually build sales opportunities
  • Evaluate weekly production data and evaluate where our opportunities are
  • Manage store level marketing coordinators and guide them through sales building
  • Manage reporting for sales production on multiple levels
  • Change tactics often in order to compete in the market
  • Manage 18 Facebook and Instagram pages, constantly updating with marketing initiatives
  • Handle all community relations for stores within region

 

Sales and Revenue Manager, Boxboro Regency Hotel & Conference Center, Boxborough, MA 12/2016-10/2017

 

  • Evaluate actualized revenue and come up with strategies to improve overall hotel revenue opportunities
  • Compile 90-Day Rooms and Catering Forecast for Hotel Production
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Room Master and Delphi and manage inventory
  • Manage Minimum Rates in Delphi
  • Change rates as needed for our property in Room Master and iHotelier
  • Manage all third-party rates, such as, Expedia, Priceline, Hotwire, and Booking.com
  • Handle the Tour & Travel and Sports Market

 

 

Business Travel Sales Manager/ Revenue Manager, Holiday Inn Boxborough, Boxborough, MA 12/2015-12/2016

 

  • Keep in contact with all account contacts and give them monthly reviews of their production
  • Evaluate the area for potential new accounts/businesses to invite to travel with us
  • Host weekly manager’s reception for our corporate and transient travelers
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Opera and Room Master Reservation systems for all sales managers
  • Participate in weekly revenue call with our Regional Revenue Manager to discuss and determine rate strategies
  • Change rates as needed for our property in Perform and Holidex
  • Book small functions under 50 people as well as short term business
  • Handle the Tour & Travel and Sports Market

 

 

Front Office Manager, Holiday Inn Boxborough, Boxborough, MA 1/2015-11/2015

 

  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Construct the projected forecast for the rooms division team weekly, which is utilized for their weekly scheduling needs
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Followed the brands guest scores and came up with ways to improve them based on improvement areas
  • Balance inventory as necessary to accommodate the customer

 

 

Executive Housekeeper, Holiday Inn Boxborough, Boxborough, MA 2/2013-1/2015

 

  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Compile final reports for different ways to help save money throughout the department and hotel
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Oversaw the engineering department for several months and coordinated a multitude of building repairs, as well as, coordinated all scheduling and ordering

 

 

Local Store Marketing Coordinator, Uno’s Chicago Grill, Leominster, MA 12/11-present

  • Coordination and implementation of marketing efforts as directed from corporate office
  • Team leader and liaison with local schools to help their fundraising events in conjunction with Uno’s
  • Direct line sales and community representative for Uno’s within the surrounding communities to update other businesses on the benefits of partnering with Uno’s for various events for both networking and fundraising
  • Organize and maintain master records for scheduling of events and contacts Working with local officials in order to promote local events and opportunities
  • Compile final reports for fundraising sponsors and for documentation with the Uno’s corporate office

 

 

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Office, and Internet

 

References

Beth Colson

General Manager, UNO

(603)966-8888

 

Barry Hillerstrom

Regional Director, UNO

(978)490-0100

 

Lori Lamothe

Hotel Controller

(508)335-3641

 

Resume for Matthew Morin

Matthew Morin

Londonderry, NH ǀ (603) 351-8255 ǀ [email protected]

Education

Southern New Hampshire University                                                                                                                                        August 2017

Bachelor of Science in Business Studies, Concentration in Sports Management         

Professional Experience

Account Manager- Consoles Insurance Agency Peabody, MA                                                                                                                April 2018- January 2019

·        

Manage assigned book of business dealing with small business under 10K in premium

·        

Obtain new business as necessary

·        

Communicate with client via email/telephone regarding renewals, endorsements, etc.

·        

Quote New Business with carriers online and through email as well as remarket business

 

Account Manager/Coordinator – NFP Property & Casualty Services Bedford, NH                             September 2017-February 2018

        

Manage the assigned Boston/Bedford small commercial lines accounts totaling under 10K in premium

        

Coordinate the CA book of business and work with account managers on renewals, quotes, and servicing

Assistant Account Manager - Hub International Wilmington, MA                                                              January 2016 – September 2017

        

Coordinated the handling of assigned commercial insurance accounts with the Account Executives/Producers

        

Provided support to the Account Manager/Producer on at least 15 pre-renewal processes on a monthly basis

        

Managed anywhere from 50 to 75 accounts to ensure accuracy which equaled over $10 million in revenue

        

Developed complete familiarity with all forms and paperwork including their intent and purpose

        

Implemented quality control process to ensure excellent customer service and quality product by completing audits of account manager accounts and completing checklists on each reviewed policy to ensure accuracy

Branch Sales/Service Rep I - Enterprise Bank, Tewksbury, MA                                                                  December 2013 – January 2016     

        

Worked with bank customers to resolve requests/concerns and maintain cash drawer limits

        

Assisted customers in the purchase of treasurer’s checks, money orders, traveler’s checks, savings bonds and other account transactions as needed

        

Opened and maintaining new accounts, taking loan applications, closing loans, helping achieve branch goals

        

Filled in as Branch Service Manager when needed

Branch Manager Trainee - Hertz Corporation, Salem, NH                                                                        February 2013 – November 2013

        

Supported success of location sales and margin goals by achieving individual sales and customer service goals

        

Upheld company standards by ensuring cars are presentable to customers

Resume for Russ Thorgerson

russ

Resume for Sam Helou

SAM HELOU
 93 Henry Law Avenue, Dover, NH 03820 Tel (973) 932-9600, Email: [email protected]
 
 PROFESSIONAL SUMMARY
• Developed strong communication and organizational skills 
• Acquired clerical and administrative experience through variety of professional and volunteering duties
• Gained clinic and outpatient experience and developed excellent customer service skills
• Acquired knowledge of the electronic medical record system
 
PROFESSIONAL EXPERIENCE
Night Auditor / Front Desk Clerk (April 2016- Present)
Hampton Inn Portsmouth Central, Portsmouth, NH
• Check In and Check Out Guests.
• Provide Excellent Customer Service.
• Process the Audit and accounting work for the night and print all the required paper work.
 
Night Auditor (November 2016 – August 2017)
Residence Inn Waterfront, Portsmouth, NH
• Provide excellent customer service.
• Work on Fosse and on different spreadsheet.
• Check in and check out people and utilizing my skills.
 
Night Auditor (October 2015 – November 2016
Microtel Inn and Suites, Dover, NH
• Checking in people and making sure the lobby is well maintained.
• Count the cash in the drawer and in the bank.
• Process the end of day work and reserve rooms if needed.
 
Administrative/Clerical Volunteer (August20 13 – July 2014)
Johns Hopkins Bayview Medical Center, Baltimore, MD
• Perform various receptionist and clerical work in outpatient physician offices
• Create and assemble admission folders at the Care Center
• Filed and organized binders and policies in preparation for the CARF survey at the Care Center
 
VOLUNTEER EXPERIENCE
 
Historian for Student Government Association (SGA) 
Berkeley College, Woodland Park, NJ 
• Planned and coordinated events while maintaining accurate records of all events 
• Created PowerPoint photo slide show for the events. 
 
Event planner for Resident Hall Association (RHA) 
Berkeley College, Woodland Park, NJ 
• Participated and assisted in community fund raising events including the AIDS walk event in New York 
• Planned, organized and coordinated events including community service events such as blood donation activities and feeding the poor 
 
EDUCATION
• Berkeley College, Woodland Park, NJ 
Bachelor of Science in Business Administration with a concentration in Management, March 2011. 
President’s list- one semester, Dean’s list- two semesters
• Berkeley College, Woodland Park, NJ 
Associate in Applied Science in Information Systems Management, June 2009. 
Dean’s list- one semester
 
 
RELEVANT SKILLS
 
• Proficient in Microsoft Word, Excel, PowerPoint, Access, Publisher and Web designing.
• Windows 95, 98, XP, Vista, Windows 7,  8 and 10, LAN and WAN options, workgroup computing, 41 WPM.
• Trilingual: Fluent in English French, and Arabic.

Resume for Jean Frechette

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res2

Resume for M. Karen Hamilton

M. KAREN HAMILTON

 

[email protected]                                                978.204.5975                    www.linkedin.com/in/karen-hamilton54

 

 

Advisory Business Systems Analyst

Create Effective and Efficient Workflow of Customer Information & Solutions

 

Experience working with back-end systems in information development processes and support entitlement. Skilled in product administrative and system setup of worldwide supported products and bundled products via Product Information Form (PIF) tool, ReTAIN Automated Queue System (AQS) routing, cc:Win Distributed Call Center, metric analysis tool, and Parature.

Provide UAT testing on variety of business systems with broad and diverse experience in adapting, developing, and implementing technology driven CRM projects. Collaborative problem-solver with excellent interpersonal and communication skills. Flexible, motivated, and detail oriented with high standards in fast paced environment.

 

 

TECHNICAL SKILLS

 

SAP, Vantive, CAM, and CCMS

Business Objects and OPC Admin Analysis Tool

ReTAIN PCOMM system and Parature

 

 

EXPERIENCE

 

IBM CORPORATION, Watson Commerce Division, Cambridge, MA                                                                        2012 to 2017

Software Service Planner and Advisory Business System Analyst

·        

Achieved 80% customer satisfaction rating by:

o   

Collaborating with offering management, product leads, and level 2 support management, gathering support requirements for voice and online web submitted Problem Management Requests (PMRs).

o   

Implemented global support delivery plans, ensuring customers receive seamless software support for subscription and support licenses.

o   

Influenced cross-functional teams and incorporating metrics, post-release analysis information, planning activities, and business impact decisions.

o   

Creating support structure for new offerings and product acquisitions and readiness into ReTAIN and/or Parature call entitlement tools and processes for optimal and seamless customer experience.

·        

Demonstrated support liaison services between offering and entitlement teams, ensuring timely product launches, releases, and end-of-service and meeting deliverables for customers’ software support needs and entitlements.

·        

Maintained 26 product portfolios under commerce brand division, delivering optimal efficiency from initial launches and upgrades/releases throughout product lifecycle.

·        

Provided technical expertise to product development, identifying, evaluating, and creating support structures and procedures that were cost effective and met user requirement for support readiness.

·        

Delivered project management worldwide readiness and multi-task with cross-functional teams; sales, marketing, development, and support on new product roll-outs, version/point releases, and upgrades on bundles/offerings, meeting client deliverables.

·        

Decreased up to 85% of voice submitted tickets by driving yearly quality plan, analyzing project support tickets and defects, and generating continuous product quality improvement.

M. Karen Hamilton                                                 [email protected]                                                                         Page 2

 

IBM CORPORATION, SWG Support & Technology, Cambridge, MA                                                                        2007 to 2012

Advisory Systems Analyst

·        

Supported service planners’ portfolios, setting up multiple products, bundles, and offerings for market product readiness and customer support entitlement.

·        

Represented Lotus division as OPC Administrator point of contact. Designed target components and questionnaires in OPC Admin of customer problems for quality and metric reporting and analysis.

·        

Collaborated and supported 6 Service Planners to identify global product deliverables, AQS routing, support processes, and product announcements, meeting product lifecycle strategies.

·        

Implemented improved and efficient entitlement processes by conducting PIF Web tool system UAT for upgrades and release testing.

Senior Systems Analyst                                                                                                                                                          2001 to 2007

·        

Appraised and recommended Product Development on technical support processes by defining product structure for new offerings and market readiness for premium customer experience.

·        

Project managed worldwide product readiness for new products, point releases, and upgrades meeting delivery and target GA dates.

·        

Supported and ensured product transition of acquisitions and pre-bluewash entitlement into IPLA Passport Advantage terms and conditions and call entitlement processes by integrating acquired products into support services and offerings.

·        

Enhanced and improved PIF tool impacting downstream customer entitlement processes and experience by representing Software Group feedback and conducting UAT testing.

·        

Ensured efficient data flow and minimal impact of customers’ entitlements and online problem web submissions, advising and working service planners’ requirements with development team into PIF tool.

 

 

EDUCATION

 

Bachelor of Arts (BA), Communications/Advertising

SIMMONS COLLEGE, Boston, MA

 

 

PROFESSIONAL DEVELOPMENT

 

Planning Effective Business Meetings

Project Risk Management Simulation courses

Project Management classes for in house PM certification

Microsoft Project Fundamentals

Agile Basics training

 

 

AFFILIATIONS / ASSOCIATIONS

 

President, Tyngsborough Scholarship Trust (3 years)

Volunteer member of Tyngsborough High School Grad Night (2 years)

Volunteer at Lowell Humane Society

Resume for Thomas Anderson

THOMAS ANDERSON

220 SMITH ST, UNIT # 7

LOWELL,MA. 01851

(978) 918-6288

[email protected]

 

CONTRACT PROCUREMENT

Electrical blueprint analysis and SAP system data B.O.M. entry using the contracts blueprint and parts materials list to cross reference required Mil-Specs to find materials acceptable to meet the contacts requirements. Some obsolete materials are replaced with mil-spec approved ones, all while factoring in for beginning, middle and end of production run testing.

 

EXPERIENCE

CONTRACT PROCUREMENT • UNICOR • 09-01-2008 TO 09-01-2014                                                                                                          WHILE WORKING AT THE UNICOR FACILITY LOCATED IN FAIRTON, NJ I WAS RESPONSIBLE FOR ALL BLUEPRINT ANALYSIS AND DATA ENTRY INTO THE SAP SYSTEM FOR ALL CONTRACTS (AWARDED TO THAT FACILITY) DEALING WITH THE PRODUCTION OF VARIOUS ELECTRONICS CABLES USED BY THE U.S. MILITARY AND VARIOUS OTHER ITEMS MADE THROUGH INJECTION MOLDING..

 USING THE BLUEPRINT AND ACCOMPANIED PARTS MATERIAL SHEET, I WOULD HAVE TO CROSS REFERENCE EACH PART INDIVIDUALLY USING THE REQUIRED MIL-SPECS TO DETERMINE THE PROPER MATERIAL TO BE USED AS A LOT OF THE ORIGIONAL MATERIAL USED IN THE PRODUCTION OF VARIOUS ELECTRONIC CABLES USED BY OUR MILITARY IS OBSOLETE.

I ALSO HAD TO BASICALLY TEACH MYSELF PLASTICS ENGINEERING AS I OFTEN HAD TO MAKE CHANGES IN THE MATERIALS USED IN the pLASTIC INJECTION MOLDING MACHINES FOR THE PRODUCTION OF EVERYTHING FROM THE FEMALE ENDS OF 50’ JET STARTER CABLES TO FOOD SERVICE TRAYS AND UTENSILS.

 

ANDERSON SAFETY • OWNER • 02-15-1996 TO 12-31-2007

 I INVENTED AND PATENTED A TRAFFIC SAFETY GLOVE (5,898,942) THAT HAS RED REFLECTIVE PALM SIDES FOR STOP AND GREEN REFLECTIVE BACKSIDES FOR GO. MY COMPANY NOT ONLY MANUFACTURED THE GLOVES AND SOLD THEM BUT ALSO PROVIDED HANDS ON CONSULTING AND TRAINING FOR EMPLOYEES DEALING WITH SAFETY.

 

SKILLS

Excellent ability to multitask.

Able to view my work from multiple angles to achieve the safest yet fastest means of production.

OSHA 10 certification

25 years excavation project supervisor in charge of jobsite layout and supervision of crews.

Works well with others.

 

VOLUNTEERED FREE TIME TO ST. VINCENT DE PAUL

 Volunteered my free time to help others in my community through my church. Helped deliver furniture, mowed lawns, fixed windows, etc. I also brought people to their doctors’ appointments.

Resume for Mark Mayall

Mark Mayall, MBA

1264 Methuen Street

Dracut, MA 01826

978-590-9642

[email protected]

 

PROFESSIONAL EXPERIENCE

 

Dracut Public Schools                                                                                                   4/2018 – 06/2018

·  

Substitute teacher for Middle and Elementary grades

·  

Prepared and taught each lesson plan for Social Studies and Science for 6th grade students

·  

Graded, monitored and submitted, homework, quiz and tests grades for 48 students

·  

As needed substitute in Grades K-12

 

On The Mark Business Advisors                                                                                            4/2017 – Present

Owner

·  

Business adviser/consultant for companies located in Massachusetts and Michigan

·  

Prepare financial statements, A/P, A/R, and strategic business forecasting

·  

Restructure scheduling model and customer marketing focus for business

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Increased sales revenue by >30% for business partners

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Manage/prepare financial reviews, SWOT Analysis and Risk Assessment

 

Hallmark Health VNA and Hospice                                                                                12/2015 – 3/2017

Director of Finance

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Reported to the President of the agency. Position responsible for the coordination, oversight, compliance and performance of all activities related to Budgeting, Reimbursement, Patient Accounting, General Accounting, Financial Planning, Medical Records, IT/IS, HR Benefits, and Salary Administration Managed staff of nine for Finance, Patient Accounts and IT departments

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Developed strategic plans, annual operating plans and financial modeling

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Lead productivity initiatives and identified issues to drive positive operating margins

 

Cambridge Health Alliance (CHA)                                                                              10/2014 – 11/2015

Analyst Finance Planning & Budget

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Provided a high level of customer service for 13 service lines and 150 departments

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Prepared comprehensive monthly analysis of major variances +/- 20K at the service line and the departmental level

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Participated in annual budgeting and forecasting for 13 service lines process including corporate training sessions, error resolution, projections, report preparation and analysis

           


Mark Mayall, MBA

                       

Lahey Health                                                                                                                   5/2013 - 9/2014

Sr. Financial Analyst

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Development, analysis and management of the $30M annual budget

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Managed the budget revision process, formulated specific budget narratives, and monitored budget areas for 100 cost centers and $30M annual revenue

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Managed and analyzed monthly variances while supporting seven directors

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Managed and reported on Northeast Health Systems decision to support statistical data for all in-patient and out-patient data

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Created FTE spreadsheets and budget to actual variance analysis 5,000 FTEs

 

Lasermax Roll Systems                                                                                                   12/2011 - 3/2013

Project Manager

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Managed and coordinated project planned relocation of plant from Burlington to Billerica

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Managed multiple projects and provided fiscal analysis to set up new and continuing service contracts to support facility

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Reviewed proposals to determine costs, timeline, funding, staffing requirements, and goals

                                   

North Shore MRI                                                                                                             7/2003 - 5/2009

Director of Finance

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Directly report to Executive Director and Board of Directors providing strategic input, direction, analysis and planning for budget, financial analysis and forecast for $27M in annual revenues

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Prepared and drove annual budget process and long-term planning for organization reporting and analyzing actual results to adjust or redirect budget/plan as required

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Performed monthly closings including: journal entries, reporting and reconciliation of all General Ledger accounts and preparation of Balance Sheet and P&L

 

Nortel Networks & Global Solar                                                                                    6/2000 – 5/2003

Manufacturing Finance Consultant

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Managed and prepared financial data in support of R&D programs for manufacturing

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Prepared and drove results under strict deadlines and project deliverables

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Managed R&D manufacturing cost and worked with Purchasing on lead times and deliverables

                                   

EDUCATION

Master’s Degree, Business Administration – Southern New Hampshire University

Bachelor's Degree, Economics and Finance - New Hampshire College (Now SHNU)