Resume for George F. Tuma

George F. Tuma

Leominster, MA | 978-319-7724 | [email protected] | Linked In

 

 

ENTRY-LEVEL COMPUTER SYSTEMS ENGINEERING TECHNOLOGY - CYBER SECURITY OPTION

 

Recent College IT graduate with cyber security background and so many classroom hours in Security Foundations, Basic networking skills and Security Essential to utilize knowledge in monitoring sites for malware and managing security risks. An ambitious Self-Starter who showcases solutions-centric critical thinking and very enthusiastic about personal growth and ready to explore the IT field while striving to improving security skills.

Summary of Skills

  • Knowledgeable in security vulnerabilities and risks in IT
  • Basic Knowledge of networking and database concepts
  • Highly organized and excellent attention to detail
  • Collaboration and Teamwork with great ability to work together with a large team
  • Possess great skills at multitasking and time management
  • Strong verbal and written communication abilities  
  • Bilingual: Fluent in French/English both written and spoken

 

PROFESSIONAL Experience

Quinsigamond Community College, Worcester, MA

Computer Systems Engineering Student-Cyber Security Option (May 2019 – May 2020)

 

Bose Corporation, The Mountain Road Framingham, MA

Technical Support Specialist - French Westboro-Stow, MA (July 2011 – April 2019)

  • Provided technical support, advice, and assistance to customers with varying technical, issues for sound systems while capturing and documenting information as per company norms
  • Transitioned and trained new hires on phone skills, troubleshooting steps while following up with telephone skills and coaching
  • Identified areas of need for new hires and designed specific training aids to enable then acquire more in- depth skills in Technical support products and adequate troubleshooting methods

 

TJ Maxx Chelmsford, MA

Customer Service Coordinator (November 2008 – June 2011)

  • Trained and coordinated new associates in cashiering, customer service policies and procedures
  • Coordinated customer service in store, on phone and record details of inquiries and resolutions
  • Processed refunds, price adjustments, and refer unresolved issues to appropriate quarters

 

Education

  • Certificate, CSET-Cyber Security, Quinsigamond Community College Worchester, MA
  • Associate Degree, Office Systems and Administration Middlesex Community College