Loan Servicer Specialist Wanted

Loan Servicer Specialist

Cambridge, MA



Staff Responsibilities:

• Observes East Cambridge Savings Bank's Customer Service Standards in order to maintain and expand relationships when dealing with the public and fellow employees

• Ensures the confidentiality of customer transactions

• Maintains knowledge of customer service in area of responsibility

• Complies with BSA/AML/CIP/OFAC regulations when performing all job requirements. Reports suspicious activity and keeps abreast of BSA/AML/CIP/OFAC regulations through completion of annual training.

• Assists customers with general Bank information and services

• Maintains required level of quality and quantity of work

• Works within procedural limits of position

• Coordinates and processes related paperwork to maintain efficient work flow

• Responsible for computing, preparing and providing loan payoff figures to attorneys and borrowers. Logs paid loan information into Loan Registers.

• Processes transactions, pertaining payments and general ledgers; resolves payment discrepancies as needed by contacting borrowers by phone or letter in accordance with procedures or as instructed by management.

• Establishes and monitors daily automatic payment reports for external ACH reporting and internal PATS reporting. Corrects any returns through system maintenance and contacts borrowers.

• Processes loan discharges for paid off loans; researches and processes confirmatory discharges for borrower/attorney.

• Records legal documents.

• Processes all Loan Servicing returned mail and borrower requests for address and name changes, 



• 1+ years banking experience, loan servicing experience a plus

• Working knowledge of COCC a plus

• Strong customer service, verbal and written communication skills

• Ability to manage multiple priorities

• Working knowledge of Microsoft Word and Excel