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Resume for M. Karen Hamilton

M. KAREN HAMILTON

 

[email protected]                                                978.204.5975                    www.linkedin.com/in/karen-hamilton54

 

 

Advisory Business Systems Analyst

Create Effective and Efficient Workflow of Customer Information & Solutions

 

Experience working with back-end systems in information development processes and support entitlement. Skilled in product administrative and system setup of worldwide supported products and bundled products via Product Information Form (PIF) tool, ReTAIN Automated Queue System (AQS) routing, cc:Win Distributed Call Center, metric analysis tool, and Parature.

Provide UAT testing on variety of business systems with broad and diverse experience in adapting, developing, and implementing technology driven CRM projects. Collaborative problem-solver with excellent interpersonal and communication skills. Flexible, motivated, and detail oriented with high standards in fast paced environment.

 

 

TECHNICAL SKILLS

 

SAP, Vantive, CAM, and CCMS

Business Objects and OPC Admin Analysis Tool

ReTAIN PCOMM system and Parature

 

 

EXPERIENCE

 

IBM CORPORATION, Watson Commerce Division, Cambridge, MA                                                                        2012 to 2017

Software Service Planner and Advisory Business System Analyst

·        

Achieved 80% customer satisfaction rating by:

o   

Collaborating with offering management, product leads, and level 2 support management, gathering support requirements for voice and online web submitted Problem Management Requests (PMRs).

o   

Implemented global support delivery plans, ensuring customers receive seamless software support for subscription and support licenses.

o   

Influenced cross-functional teams and incorporating metrics, post-release analysis information, planning activities, and business impact decisions.

o   

Creating support structure for new offerings and product acquisitions and readiness into ReTAIN and/or Parature call entitlement tools and processes for optimal and seamless customer experience.

·        

Demonstrated support liaison services between offering and entitlement teams, ensuring timely product launches, releases, and end-of-service and meeting deliverables for customers’ software support needs and entitlements.

·        

Maintained 26 product portfolios under commerce brand division, delivering optimal efficiency from initial launches and upgrades/releases throughout product lifecycle.

·        

Provided technical expertise to product development, identifying, evaluating, and creating support structures and procedures that were cost effective and met user requirement for support readiness.

·        

Delivered project management worldwide readiness and multi-task with cross-functional teams; sales, marketing, development, and support on new product roll-outs, version/point releases, and upgrades on bundles/offerings, meeting client deliverables.

·        

Decreased up to 85% of voice submitted tickets by driving yearly quality plan, analyzing project support tickets and defects, and generating continuous product quality improvement.

M. Karen Hamilton                                                 [email protected]                                                                         Page 2

 

IBM CORPORATION, SWG Support & Technology, Cambridge, MA                                                                        2007 to 2012

Advisory Systems Analyst

·        

Supported service planners’ portfolios, setting up multiple products, bundles, and offerings for market product readiness and customer support entitlement.

·        

Represented Lotus division as OPC Administrator point of contact. Designed target components and questionnaires in OPC Admin of customer problems for quality and metric reporting and analysis.

·        

Collaborated and supported 6 Service Planners to identify global product deliverables, AQS routing, support processes, and product announcements, meeting product lifecycle strategies.

·        

Implemented improved and efficient entitlement processes by conducting PIF Web tool system UAT for upgrades and release testing.

Senior Systems Analyst                                                                                                                                                          2001 to 2007

·        

Appraised and recommended Product Development on technical support processes by defining product structure for new offerings and market readiness for premium customer experience.

·        

Project managed worldwide product readiness for new products, point releases, and upgrades meeting delivery and target GA dates.

·        

Supported and ensured product transition of acquisitions and pre-bluewash entitlement into IPLA Passport Advantage terms and conditions and call entitlement processes by integrating acquired products into support services and offerings.

·        

Enhanced and improved PIF tool impacting downstream customer entitlement processes and experience by representing Software Group feedback and conducting UAT testing.

·        

Ensured efficient data flow and minimal impact of customers’ entitlements and online problem web submissions, advising and working service planners’ requirements with development team into PIF tool.

 

 

EDUCATION

 

Bachelor of Arts (BA), Communications/Advertising

SIMMONS COLLEGE, Boston, MA

 

 

PROFESSIONAL DEVELOPMENT

 

Planning Effective Business Meetings

Project Risk Management Simulation courses

Project Management classes for in house PM certification

Microsoft Project Fundamentals

Agile Basics training

 

 

AFFILIATIONS / ASSOCIATIONS

 

President, Tyngsborough Scholarship Trust (3 years)

Volunteer member of Tyngsborough High School Grad Night (2 years)

Volunteer at Lowell Humane Society

Sales Help Needed in Nashua/Cambridge/Manchester

"If you're offered a seat on a rocket ship, get on, don't ask what seat.' I tell people in their careers, 'look for growth.' Look for the teams that are growing quickly. Look for the companies that are doing well. Look for a place where you feel that you can have a lot of impact."

------Former Google CEO Eric Schmidt

Yes, we are a rocket ship!!! Experienced or Fresh graduates with a passion to do good, have fun, and make money (in that sequence) are welcome!!

Do you like to make a difference by selling an unique service to local businesses to lower healthcare cost accompanied by improved morale of the employees? 

We are a Nashua/Cambridge/Manchester-based company that uses artificial intelligence to heal employees (or family members) who may be suffering from back-pain, dementia, autism, lyme disease, allergies and so on. Yes, it is magical.

Our software (GetWellAI) uses big data to find effective treatments for specific diseases. For example, if the employees or their families are suffering from back pain, asthma, Lyme disease, Crohn's disease, or another chronic illness, our software can pinpoint treatment options and help improve their health all while maintaining complete privacy for the user. Our software lists holistic remedies in addition to more traditional treatments, and could include anything from an herb that is working in a remote area in China to a cutting-edge, newly discovered drug from Harvard or Genzyme.

However, we are missing you who can do the business development (sales over the phone) for us. 
You can be an expert salesperson in this domain, or a freshman at a college looking 
for some extra cash. We need both experts, and novices to sell our products. You can work from home, or at our office in Nashua/Manchester/Cambridge. 

We will compensate accordingly. 

https://getwellai.com
https://bostonpredictiveanalytics.com
https://teddycan.com/heal/

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

Enterprise Bank is Growing, Positions Available in Acton, MA

LEAD OPERATIONS AND SERVICE SPECIALIST 

ENTERPRISE BANK, a successful and innovative commercial bank, is growing! Bring your passion for providing exceptional customer experiences and join our dynamic team. We strive to create a work culture that reflects our Bank’s Core Values.  We value the entrepreneurial spirit and are dedicated to helping create successful businesses, jobs, opportunities, wealth, and strong, vibrant communities. We’re proud to have been honored multiple times by The Boston Globe as one of the “Top Places to Work” in Massachusetts.

We create a supportive environment where cultures, collaboration, and customers come together, and you’ll have the power to make a difference in our company and in the communities we serve.  Our total rewards philosophy and benefits package are designed to reward you for your hard work while helping you enjoy a healthy and enriched life.

For more information about Enterprise Bank, please visit www.enterprisebanking.com  

We are seeking to hire an individual for our Acton branch who will exceed customer expectations and support branch growth goals by servicing customers efficiently and accurately and recognize opportunities for product and service referrals when interacting with customers. Responsibilities include: supervising, coaching, training, appraising performance, addressing and resolving employee matters; working with bank customers to resolve requests/ concerns, maintaining cash limits, preparing and recording currency and coin shipments.  Also monitors vault access, acts as bank custodian for treasurer’s checks and money orders  and completes all necessary transaction logs. Performs periodic audits.  Additionally, assists customers opening new accounts, renting safe deposit boxes, accepting loan applications, and purchasing treasurer’s checks, money orders, savings bonds and other account transactions as needed.

Requirements: Previous banking/customer service experience with supervisory skills and a willingness to learn. Proven ability to build relationships with customers, lead a team and proficiency with computer applications. Associate’s degree and 5 years relevant experience or equivalent combination of education/experience. Hours: 40 hours per week, a rotating schedule of Mondays through Saturdays. Able to stay late as needed. 

Enterprise Bank has branch locations in Acton, Andover, Billerica, Chelmsford, Derry NH, Dracut, Fitchburg, Hudson NH, Lawrence, Leominster, Lowell, Methuen, Nashua NH, North Billerica, Pelham NH, Salem NH, Tewksbury, Tyngsboro, Westford, and Windham.  

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet  

 

BRANCH SERVICE SPECIALIST (CUSTOMER SERVICE REPRESENTATIVE) 

ENTERPRISE BANK, a successful and innovative commercial bank, is growing! Bring your passion for providing exceptional customer experiences and join our dynamic team. We strive to create a work culture that reflects our Bank’s Core Values and entrepreneurial spirit. 

We value the entrepreneurial spirit and are dedicated to helping create successful businesses, jobs, opportunities, wealth, and strong, vibrant communities. We’re proud to have been honored multiple times by The Boston Globe as one of the “Top Places to Work” in Massachusetts. 

We create a supportive environment where cultures, collaboration, and customers come together, and you’ll have the power to make a difference in our company and in the communities we serve.  Our total rewards philosophy and benefits package are designed to reward you for your hard work while helping you enjoy a healthy and enriched life. 

For more information about Enterprise Bank, please visit www.enterprisebanking.com 

Seeking to hire a full-time individual for our Westford branch who will exceed customer expectations and support branch growth goals by opening new customer accounts, resolving customer issues, assisting customers interested in renting safe deposit boxes and accepting loan applications.  In addition, provides additional support to CSR/teller staff and customers by handling customer deposits, withdrawals, the purchase of treasurer’s checks, money orders, travelers’ checks and savings bond transactions and balancing cash drawers.

Requirements: An Associate’s degree in business along with 1-3 years of customer facing/sales experience or related financial equivalent. Applicants must be able to work as a team player, punctual in arrival and be comfortable utilizing teller (preferably Insight Teller) and MS Office applications software including Word, Excel and Outlook. Hours: Able to work a rotating weekly schedule of Monday through Saturday may be required. Able to stay late as needed. 

Enterprise Bank has branch locations in Acton, Andover, Billerica, Chelmsford, Derry NH, Dracut, Fitchburg, Hudson NH, Lawrence, Leominster, Lowell, Methuen, Nashua NH, North Billerica, Pelham NH, Salem NH, Tewksbury, Tyngsboro, Westford, and Windham.  

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet

Resume for Thomas Anderson

THOMAS ANDERSON

220 SMITH ST, UNIT # 7

LOWELL,MA. 01851

(978) 918-6288

[email protected]

 

CONTRACT PROCUREMENT

Electrical blueprint analysis and SAP system data B.O.M. entry using the contracts blueprint and parts materials list to cross reference required Mil-Specs to find materials acceptable to meet the contacts requirements. Some obsolete materials are replaced with mil-spec approved ones, all while factoring in for beginning, middle and end of production run testing.

 

EXPERIENCE

CONTRACT PROCUREMENT • UNICOR • 09-01-2008 TO 09-01-2014                                                                                                          WHILE WORKING AT THE UNICOR FACILITY LOCATED IN FAIRTON, NJ I WAS RESPONSIBLE FOR ALL BLUEPRINT ANALYSIS AND DATA ENTRY INTO THE SAP SYSTEM FOR ALL CONTRACTS (AWARDED TO THAT FACILITY) DEALING WITH THE PRODUCTION OF VARIOUS ELECTRONICS CABLES USED BY THE U.S. MILITARY AND VARIOUS OTHER ITEMS MADE THROUGH INJECTION MOLDING..

 USING THE BLUEPRINT AND ACCOMPANIED PARTS MATERIAL SHEET, I WOULD HAVE TO CROSS REFERENCE EACH PART INDIVIDUALLY USING THE REQUIRED MIL-SPECS TO DETERMINE THE PROPER MATERIAL TO BE USED AS A LOT OF THE ORIGIONAL MATERIAL USED IN THE PRODUCTION OF VARIOUS ELECTRONIC CABLES USED BY OUR MILITARY IS OBSOLETE.

I ALSO HAD TO BASICALLY TEACH MYSELF PLASTICS ENGINEERING AS I OFTEN HAD TO MAKE CHANGES IN THE MATERIALS USED IN the pLASTIC INJECTION MOLDING MACHINES FOR THE PRODUCTION OF EVERYTHING FROM THE FEMALE ENDS OF 50’ JET STARTER CABLES TO FOOD SERVICE TRAYS AND UTENSILS.

 

ANDERSON SAFETY • OWNER • 02-15-1996 TO 12-31-2007

 I INVENTED AND PATENTED A TRAFFIC SAFETY GLOVE (5,898,942) THAT HAS RED REFLECTIVE PALM SIDES FOR STOP AND GREEN REFLECTIVE BACKSIDES FOR GO. MY COMPANY NOT ONLY MANUFACTURED THE GLOVES AND SOLD THEM BUT ALSO PROVIDED HANDS ON CONSULTING AND TRAINING FOR EMPLOYEES DEALING WITH SAFETY.

 

SKILLS

Excellent ability to multitask.

Able to view my work from multiple angles to achieve the safest yet fastest means of production.

OSHA 10 certification

25 years excavation project supervisor in charge of jobsite layout and supervision of crews.

Works well with others.

 

VOLUNTEERED FREE TIME TO ST. VINCENT DE PAUL

 Volunteered my free time to help others in my community through my church. Helped deliver furniture, mowed lawns, fixed windows, etc. I also brought people to their doctors’ appointments.

Pop-A-Lock Locksmith of Peabody MA is expanding and hiring!!

Pop-A-Lock Locksmith of Peabody MA is expanding and hiring!! Currently looking for a candidate with previous locksmith experience and/or automotive technician experience or security officer experience.

In this position you will:

  • Duplicate and generate all types of automotive keys
  • Program remotes and keys on site
  • Extract broken keys from locks/ignitions
  • Replace and repair ignitions
  • Maintain inventory and complete customer invoices
  • Sell services to potential customers

Looking for a candidate who is a problem-solver, friendly, motivated and focused on customer service.

A truck, phone, uniform, and other necessary equipment will be provided for business use. Specialized training will be provided.

To apply respond with letter/resume to [email protected] , include your contact information and a brief description of your interest in this role. All final applicants will undergo a background check, review of driving history and drug testing. United States military veterans are encouraged to apply.

Job Type: Full-time

Experience:

  • Locksmith: 1 year (Required)
  • Automotive Technician: 1 year (Required)

Resume for Mark Mayall

Mark Mayall, MBA

1264 Methuen Street

Dracut, MA 01826

978-590-9642

[email protected]

 

PROFESSIONAL EXPERIENCE

 

Dracut Public Schools                                                                                                   4/2018 – 06/2018

·  

Substitute teacher for Middle and Elementary grades

·  

Prepared and taught each lesson plan for Social Studies and Science for 6th grade students

·  

Graded, monitored and submitted, homework, quiz and tests grades for 48 students

·  

As needed substitute in Grades K-12

 

On The Mark Business Advisors                                                                                            4/2017 – Present

Owner

·  

Business adviser/consultant for companies located in Massachusetts and Michigan

·  

Prepare financial statements, A/P, A/R, and strategic business forecasting

·  

Restructure scheduling model and customer marketing focus for business

·  

Increased sales revenue by >30% for business partners

·  

Manage/prepare financial reviews, SWOT Analysis and Risk Assessment

 

Hallmark Health VNA and Hospice                                                                                12/2015 – 3/2017

Director of Finance

·  

Reported to the President of the agency. Position responsible for the coordination, oversight, compliance and performance of all activities related to Budgeting, Reimbursement, Patient Accounting, General Accounting, Financial Planning, Medical Records, IT/IS, HR Benefits, and Salary Administration Managed staff of nine for Finance, Patient Accounts and IT departments

·  

Developed strategic plans, annual operating plans and financial modeling

·  

Lead productivity initiatives and identified issues to drive positive operating margins

 

Cambridge Health Alliance (CHA)                                                                              10/2014 – 11/2015

Analyst Finance Planning & Budget

·  

Provided a high level of customer service for 13 service lines and 150 departments

·  

Prepared comprehensive monthly analysis of major variances +/- 20K at the service line and the departmental level

·  

Participated in annual budgeting and forecasting for 13 service lines process including corporate training sessions, error resolution, projections, report preparation and analysis

           


Mark Mayall, MBA

                       

Lahey Health                                                                                                                   5/2013 - 9/2014

Sr. Financial Analyst

·  

Development, analysis and management of the $30M annual budget

·  

Managed the budget revision process, formulated specific budget narratives, and monitored budget areas for 100 cost centers and $30M annual revenue

·  

Managed and analyzed monthly variances while supporting seven directors

·  

Managed and reported on Northeast Health Systems decision to support statistical data for all in-patient and out-patient data

·  

Created FTE spreadsheets and budget to actual variance analysis 5,000 FTEs

 

Lasermax Roll Systems                                                                                                   12/2011 - 3/2013

Project Manager

·  

Managed and coordinated project planned relocation of plant from Burlington to Billerica

·  

Managed multiple projects and provided fiscal analysis to set up new and continuing service contracts to support facility

·  

Reviewed proposals to determine costs, timeline, funding, staffing requirements, and goals

                                   

North Shore MRI                                                                                                             7/2003 - 5/2009

Director of Finance

·  

Directly report to Executive Director and Board of Directors providing strategic input, direction, analysis and planning for budget, financial analysis and forecast for $27M in annual revenues

·  

Prepared and drove annual budget process and long-term planning for organization reporting and analyzing actual results to adjust or redirect budget/plan as required

·  

Performed monthly closings including: journal entries, reporting and reconciliation of all General Ledger accounts and preparation of Balance Sheet and P&L

 

Nortel Networks & Global Solar                                                                                    6/2000 – 5/2003

Manufacturing Finance Consultant

·  

Managed and prepared financial data in support of R&D programs for manufacturing

·  

Prepared and drove results under strict deadlines and project deliverables

·  

Managed R&D manufacturing cost and worked with Purchasing on lead times and deliverables

                                   

EDUCATION

Master’s Degree, Business Administration – Southern New Hampshire University

Bachelor's Degree, Economics and Finance - New Hampshire College (Now SHNU)

Resume for Shaylyn Davis

Shaylyn Davis

51 Old Elm St. North Billerica, MA 01862

(978) 995-4866

 [email protected]

Education

·        

Masters in Public Administration (expected graduation May 2020)

o  

University of Massachusetts Lowell, Lowell, MA

·        

Bachelor of Arts, Political Science (graduation May 2018)

o  

Minor in French Language and Culture

o  

Minor in American Studies

o  

University of Massachusetts Lowell, Lowell, MA, GPA 3.8/4.0

o  

Graduated Magna Cum Laude

Skills/ Coursework

·        

Experience in leadership roles and customer service

·        

Proficient in French language

·        

Proficient in STATA

·        

Proficient in Microsoft Office and basic clerical tasks

Experience

·        

 Intern at the Mayor’s Office in Lawrence, Massachusetts, September 2016-December 2016.

o  

Communicated effectively with constituents.

o  

Communicated effectively with officials within City Hall.

o  

Experience in daily office tasks like data entry and constituent calls.

o  

Experience going out into the community and providing constituents with information about the Mayor and the office.

·        

Research Assistant to Noel Twagiramungu, Political Science Department, University of Massachusetts, Lowell, MA, November 2017-March 2018.

o  

Conduct research through a normative and historical methodology.

o  

Develop materials and methods for data collection and analysis.

o  

Record and maintain a professionally reviewed journal of results and data.

o  

Work and communicate at professional level with professor and peers.

·        

Dance Instructor, DNE School of Dance, Chelmsford, MA, 01863, September 2011-Present; Eloquence Dance Centre, Littleton, MA, 01460, March 2015-Present.

o  

Teach students aged 1-18 Irish Step Dancing.

o  

Travel with performing company, help students prepare and perform for people throughout New England and Eastern Canada.

o  

Choreograph several pieces for recitals and performances.

o  

Communicate effectively with parents regarding student’s needs.

o  

Differentiate instructions to meet individual student’s needs.

Volunteer

·        

Volunteer student teacher at Sainte Jeanne D’Arc Elementary School, Lowell, MA, February 2018-Present.

o  

Help students in kindergarten and third grade develop French language skills.

o  

Support lead teacher in classroom.

References available upon request.

Job Opening at ServPro

serv

SERVPRO® of Lawrence, SERVPRO of Salem/Plaistow, SERVPRO of The Andovers Production Crew Chief               

Do you love helping people through difficult situations? 

Then, don’t miss your chance to join our Franchise as a new Production Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! 

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

 

Primary Responsibilities

  • Explain process and answer customer questions, as needed.
  • Monitor, communicate, and respond to customer needs/concerns. 
  • Communicate clear expectations to Production Technicians and supervise their activities.
  • Perform production processes as scheduled and ensure quality control.
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
  • Manage job file documentation to ensure complete and accurate project details.
  • Manage and control costs of production projects.
  • Manage assets by protecting and using equipment and materials properly.

 

Position Requirements

  • Effective written and oral communication
  • Basic math skills
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
  • Ability to sit/stand/walk for prolonged periods of time
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary
  • Ability to successfully complete a background check subject to applicable law

-------------------------------------------------------------------------------------------------------------------------------

TO APPLY: E-mail your resume and/or a brief description of work history to [email protected] 

Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

$29,000-$50,000 annually, plus commissions. 

SERVPRO® of Lawrence, SERVPRO of Salem/Plaistow, SERVPRO of The Andovers Production Crew Chief is an EOE M/F/D/V employer

Resume for Joyce Welton

Joyce Welton

Content Creator

 

603.325.0106

[email protected]

New Boston, NH 03070

LinkedIn.com/in/Joyce-Welton-Writer


Superior Writing & Editing Skills | Creative Branding | Imaginative | Collaborative | Efficient Self-Starter

 

Professional Experience

Senior Copywriter | Herrington Catalog

January 2014 – January 2018 (company closed)

·        

Produced original content for 15 annual print catalogs, digital and B2C communications

·        

Created over 1,500 engaging stories highlighting distinguished products, driving inbound marketing

·        

Improved branding and sales retention by inventing unique, appealing product names

·        

Conducted comprehensive research to educate demographic and present welcome solutions 

·        

Developed over 300 SEO title tags and descriptions; greatly improved organic search results

·        

Collaborated daily with buyers, graphic designer, photographers and management

·        

Initiated 'Thank You' offer inserts; resulted in $105K additional sales in first 4 months

·        

Developed Herrington Style Guide for greater consistency throughout multi-channel marketing

·        

Never missed a deadline

 

Freelance Writer & Editor | Self-Employed

July 2008 – December 2013

·        

Copywriting/Proofreading/Editing services for B2B agency and direct clients

·        

Content creation for NH CEBIS (former employer)

·        

Authored novel for the Young Adult market

 

Project Coordinator NH CEBIS | SERESC

August 2005 – June 2008

·        

Managed implementation of Positive Behavior program (PBIS) for participating NH PreK-12 schools

·        

Dramatically increased work efficiency and analysis capability via online registration system

·        

Initiated visual marketing program to promote PBIS at conferences

·        

Managed grant-funded $100K+ budget; provided analysis and reports to directors

 

Curriculum Enrichment Coordinator (PTA Volunteer) | New Boston Central School

September 1998 – June 2005

·        

Initiated and managed series of enrichment programs to complement and enhance K–6 student curriculum

·        

Coordinated scheduling and performance requirements with school staff; kept detailed financial records and presented monthly updates to PTA board and members


 


 

 

Technology

·        

MS Office: Word, Excel, PowerPoint

·        

Constant Contact, Survey Monkey

·        

Adobe Photoshop

·        

Social Media (Twitter, LinkedIn, Facebook, YouTube)

·        

HubSpot Inbound Certified (May 2018)

 

 

Education

B.S. Marketing Management — Bentley University

·        

Concentration in International Business

·        

V.P. of Bentley Marketing Association; Editor of monthly newsletter

·        

Languages: German, French

 

Nackey S. Loeb School of Communications (2018 Coursework)

·        

Social Media for Business

·        

PR & Marketing in the 21st Century

·        

Writing News Releases

 

 

Community Service

New Hampshire Jump$tart Coalition

·        

Annual golf tournament volunteer

 

Goffstown High School

·        

Costume creator and co-designer for 8 musical productions including Phantom of the Opera, winner of Best of New Hampshire award from NH Magazine

Resume for Zachary Irish

Zachaary Irish

21 Waltham Drive, Nashua, NH 03060 | (603) 777-7670 | zacharyirish@gmail.com | www.linkedin.com/in/zacharyirish/

 

Summary                    Ten years of progressive, professional experience in Higher Education Student Affairs, including management of professionals, planning and execution of strategic initiatives, and directing day-

to-day operations.  A professional who takes advantage of collaborative opportunities and able to work independently in a fast-paced environment.

 

Skills

Staff Supervision and Training

Cultivates and fosters relationships

 

Initiative and Program Development

Organization

 

Emergency and Crisis Management

Communication

 

Leadership Development

Collaboration

Policy and Procedure Development and Revision

 

Work Experience       Dean of Campus Living                                                           July 2016 May 2018 (closed)

Mount Ida College, Newton, MA

Private four-year professional studies institution: 1500 students

 

· Report to the Vice President of Student Affairs

· Manage the Office of Campus Living, comprised of the housing, residence life, and community standards operations of the College

· Supervise 3 mid-level managers and indirectly supervise 3 entry-level professionals and 27 student staff

· Cultivate and foster relationships with other departments across campus

· Collaborate and communicate with other staff on projects to further the mission of the institution

· Adjudicate higher level student conduct cases and communicate difficult news to students and families

· Review and revise departmental policies and standard operating procedures

· Recruit, hire, onboard, and train professional staff in the Office of Campus Living

· Problem solve and create action plans to navigate challenging situations

· Serve on the Colleges CARE (Behavioral Intervention) Team

· Serve on the Colleges on-call rotation

· Teach a section of the first year seminar course

· Managed the budget for the Office of Campus Living

· Organized, proposed, and executed a departmental re-organization in Summer 2017

 

Director of Community Standards                                                          Feb 2015-June 2016

Mount Ida College, Newton, MA

Private four-year professional studies institution: 1500 students

 

· Report to the Assistant Dean for Campus Living

· Coordinate all student conduct procedures on campus

· Communicate difficult news to students and families

· Review and revise Student Handbook policies annually

· Provide ongoing training to professional and student staff

· Recruit and train faculty and staff to hear higher level conduct cases

· Cultivate and foster relationships with other departments across campus

· Collaborate and communicate with other staff on projects to further the mission of the institution

· Collaborate with the Director of Equity Compliance, Campus Police and General Counsel to provide the most succinct process and create best practices for investigations and adjudication

· Problem solve and create action plans to navigate challenging situations


21 Waltham Drive, Nashua, NH 03060 | (603) 777-7670 | zacharyirish@gmail.com | www.linkedin.com/in/zacharyirish/

 

Assistant Director of Student Life                                                           Dec 2011- Feb 2015

Daniel Webster College, Nashua, NH

Private four-year STEM institution: 650 students

 

· Report directly to the Dean of Students

· Served as the Chief Housing, including occupancy management of all College housing

· Coordinated all Student Conduct procedures on campus

· Supervised a graduate student and student staff

· Cultivate and foster relationships with other departments across campus

· Collaborate and communicate with other staff on projects

· Reviewed and revised Student Handbook Policies Annually

· Managed programming and engagement efforts for residential and commuter students

· Served as the Chairperson for the Colleges Retention Committee

· Managed the budget for Housing and Residence Education

· Assisted with the Colleges social media pages on Facebook and Twitter

· Served on the Colleges Emergency/Crisis Response Team and On-Call rotation

· Assisted with planning and implementation of large scale campus-wide programming

· Developed online and classroom curriculum and taught the freshmen seminar course

 

Area Coordinator                                                                                   July 2010- Nov 2011

Saint Anselm College, Manchester, NH

Private, Catholic affiliated, four-year liberal arts institution: 2000 students

 

Resident Director                                                                                    July 2008-June 2010

Saint Anselm College, Manchester, NH

Private, Catholic affiliated, four-year liberal arts institution: 2000 students

 

Education                    Master of Science; Higher Education Administration                                              June 2010

New England College; Henniker, NH

 

Bachelor of Arts; History, Society, and Culture                                                      May 2008

Colby-Sawyer College; New London, NH

 

State and Regional     Boston Area College Housing Association (BACHA) Involvement                Secretary, 2017-present

 

Northeast Association of College and Universities Housing Officers

Risk Management and Legal Issues Committee Member, 2016-2017

ME/NH District Coordinator, 2011-2013

 

Residence Life Association of the Granite State (RLAGS)

President, 2010-2011 and 2013-2014

President-Elect, 2012-2013

Constitution Chair, 2010

 

Conference                 SGA Leadership Retreat, Presenter, Colby-Sawyer College, Jan. 2016 and Sept. 2014

Presentations/             Student Conduct Board Training, Presenter, Rivier University, November 2014

Published Articles       Helping Hands: Developing Leadership Opportunities, NEACUHO Newsletter September 2012

 

Technology                 Microsoft Office 2010- Word, Excel, PowerPoint, and Outlook

Competencies              Symplicity Database Products Advocate and Residence

Campus Information Systems- Ellucian Power Campus, SCAN, and Jenzabar

 

References                  Professional references are available upon request