Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

banking

Loan Servicer Specialist Wanted

Loan Servicer Specialist

Cambridge, MA

$40K

 

Staff Responsibilities:

• Observes East Cambridge Savings Bank's Customer Service Standards in order to maintain and expand relationships when dealing with the public and fellow employees

• Ensures the confidentiality of customer transactions

• Maintains knowledge of customer service in area of responsibility

• Complies with BSA/AML/CIP/OFAC regulations when performing all job requirements. Reports suspicious activity and keeps abreast of BSA/AML/CIP/OFAC regulations through completion of annual training.

• Assists customers with general Bank information and services

• Maintains required level of quality and quantity of work

• Works within procedural limits of position

• Coordinates and processes related paperwork to maintain efficient work flow

• Responsible for computing, preparing and providing loan payoff figures to attorneys and borrowers. Logs paid loan information into Loan Registers.

• Processes transactions, pertaining payments and general ledgers; resolves payment discrepancies as needed by contacting borrowers by phone or letter in accordance with procedures or as instructed by management.

• Establishes and monitors daily automatic payment reports for external ACH reporting and internal PATS reporting. Corrects any returns through system maintenance and contacts borrowers.

• Processes loan discharges for paid off loans; researches and processes confirmatory discharges for borrower/attorney.

• Records legal documents.

• Processes all Loan Servicing returned mail and borrower requests for address and name changes, 

 

Qualifications:

• 1+ years banking experience, loan servicing experience a plus

• Working knowledge of COCC a plus

• Strong customer service, verbal and written communication skills

• Ability to manage multiple priorities

• Working knowledge of Microsoft Word and Excel

 

 janna

 

   

Enterprise Bank is Growing, Positions Available in Acton, MA

LEAD OPERATIONS AND SERVICE SPECIALIST 

ENTERPRISE BANK, a successful and innovative commercial bank, is growing! Bring your passion for providing exceptional customer experiences and join our dynamic team. We strive to create a work culture that reflects our Bank’s Core Values.  We value the entrepreneurial spirit and are dedicated to helping create successful businesses, jobs, opportunities, wealth, and strong, vibrant communities. We’re proud to have been honored multiple times by The Boston Globe as one of the “Top Places to Work” in Massachusetts.

We create a supportive environment where cultures, collaboration, and customers come together, and you’ll have the power to make a difference in our company and in the communities we serve.  Our total rewards philosophy and benefits package are designed to reward you for your hard work while helping you enjoy a healthy and enriched life.

For more information about Enterprise Bank, please visit www.enterprisebanking.com  

We are seeking to hire an individual for our Acton branch who will exceed customer expectations and support branch growth goals by servicing customers efficiently and accurately and recognize opportunities for product and service referrals when interacting with customers. Responsibilities include: supervising, coaching, training, appraising performance, addressing and resolving employee matters; working with bank customers to resolve requests/ concerns, maintaining cash limits, preparing and recording currency and coin shipments.  Also monitors vault access, acts as bank custodian for treasurer’s checks and money orders  and completes all necessary transaction logs. Performs periodic audits.  Additionally, assists customers opening new accounts, renting safe deposit boxes, accepting loan applications, and purchasing treasurer’s checks, money orders, savings bonds and other account transactions as needed.

Requirements: Previous banking/customer service experience with supervisory skills and a willingness to learn. Proven ability to build relationships with customers, lead a team and proficiency with computer applications. Associate’s degree and 5 years relevant experience or equivalent combination of education/experience. Hours: 40 hours per week, a rotating schedule of Mondays through Saturdays. Able to stay late as needed. 

Enterprise Bank has branch locations in Acton, Andover, Billerica, Chelmsford, Derry NH, Dracut, Fitchburg, Hudson NH, Lawrence, Leominster, Lowell, Methuen, Nashua NH, North Billerica, Pelham NH, Salem NH, Tewksbury, Tyngsboro, Westford, and Windham.  

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet  

 

BRANCH SERVICE SPECIALIST (CUSTOMER SERVICE REPRESENTATIVE) 

ENTERPRISE BANK, a successful and innovative commercial bank, is growing! Bring your passion for providing exceptional customer experiences and join our dynamic team. We strive to create a work culture that reflects our Bank’s Core Values and entrepreneurial spirit. 

We value the entrepreneurial spirit and are dedicated to helping create successful businesses, jobs, opportunities, wealth, and strong, vibrant communities. We’re proud to have been honored multiple times by The Boston Globe as one of the “Top Places to Work” in Massachusetts. 

We create a supportive environment where cultures, collaboration, and customers come together, and you’ll have the power to make a difference in our company and in the communities we serve.  Our total rewards philosophy and benefits package are designed to reward you for your hard work while helping you enjoy a healthy and enriched life. 

For more information about Enterprise Bank, please visit www.enterprisebanking.com 

Seeking to hire a full-time individual for our Westford branch who will exceed customer expectations and support branch growth goals by opening new customer accounts, resolving customer issues, assisting customers interested in renting safe deposit boxes and accepting loan applications.  In addition, provides additional support to CSR/teller staff and customers by handling customer deposits, withdrawals, the purchase of treasurer’s checks, money orders, travelers’ checks and savings bond transactions and balancing cash drawers.

Requirements: An Associate’s degree in business along with 1-3 years of customer facing/sales experience or related financial equivalent. Applicants must be able to work as a team player, punctual in arrival and be comfortable utilizing teller (preferably Insight Teller) and MS Office applications software including Word, Excel and Outlook. Hours: Able to work a rotating weekly schedule of Monday through Saturday may be required. Able to stay late as needed. 

Enterprise Bank has branch locations in Acton, Andover, Billerica, Chelmsford, Derry NH, Dracut, Fitchburg, Hudson NH, Lawrence, Leominster, Lowell, Methuen, Nashua NH, North Billerica, Pelham NH, Salem NH, Tewksbury, Tyngsboro, Westford, and Windham.  

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet

Have you Met my Friends at Worker's Credit Union?

wcu

Our members – both long-time and brand-new – have chosen Workers for full banking services to meet a lifetime of financial needs, and we can help you, too. We would love to show you how we can save you money, and make banking easier, and more convenient.

We take the time to focus on the things that are important to you. With more than 100 years of history, Workers Credit Union is one of the largest credit unions in Massachusetts. We provide innovative financial services via our highly rated mobile app, and in-person at convenient locations across the state. No matter how you choose to interact with us, we are here. In addition to daily financial services, we offer retirement, and investment advisory services, as well as home, and auto insurance. 

Locations: Acton, Chelmsford, Fitchburg, Gardner, Groton, Lancaster, Leominster, Lunenburg, Orange, Townsend

Call today and become a Member! 

Phone: 978-345-1021 | Email: [email protected]

Joann Ellington Can Help You with Your Financial Needs

Whether you’re a consumer, business executive, investor, government agency or not-for-profit organization, we have the financial products to help you save, manage your money, build for the future or protect your assets.

Please stop by the “North Road Chelmsford” office and let me help you with all your financial needs. I look forward to speaking with you.

JEBANK