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Resume for Michelle Holland

Michelle Holland

North Andover MA l 978-332-2126 l [email protected]

 

KEY SKILLS


·        

Appointment Scheduling

·        

Office Management

·        

Spreadsheets/Reports

·        

Document Preparation

·        

Customer Service

·        

Front Desk/ Reception

·        

Office Machines

·        

Inventory Management


CERTIFICATIONS

·        

Microsoft Word 2013

·        

Microsoft Excel 2013

·        

NRF Professional Certification Customer Service

·        

Microsoft Digital Literacy

PROFESSIONAL EXPERIENCE

Global Ware Solutions,            Haverhill, MA                                                                                   2007

Quality Assurance Inspector                                                                                                      

·        

Maintained operation excellence and achieved 100% accuracy rate on shipping orders

·        

Worked with Quality team to streamline and improve inspection process

·        

Assisted in updating documentation for quality control policies and procedures

·        

Assisted Superior with spreadsheets and reports

Law Office of David Hoey, North Reading, MA                                                                   2007-2009

Administrative Assistant/ Receptionist                                                                                  

·        

Answered phones

·        

Scheduled appointments

·        

Faxed, copied, filed documents appropriately

·        

Maintained office up keep and ordered supplies

 

Bridgewell, Salem, MA                                                                                                                                 2009-2011

Direct Support Professional                                                                                                        

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Assisted individuals in daily living

·        

Played a positive role in helping clients intellectually and achieve their fullest potential

·        

Performed home management

·        

Transported clients to scheduled appointments and errands

·        

Administered medications

 

EDUCATION & TRAINING

North Andover High School, N. Andover, MA                                                                                    

Ø 

High School Diploma

 

Plymouth State University, Plymouth, NH                                                                                           2006                      

Merrimack College, North Andover, MA                                                                                              2007 -2009

Ø 

Marketing & Management                                                                                                                        

 

LARE Institute, Andover, MA                                                                                                                      05/2016

Ø 

Business Technology and Customer Service

Course Work: Business Management, Marketing, Advertising, Accounting, Business Calculus, Macroeconomics and Microeconomics, Statistics, Business Law

 

Technical: Microsoft Access, Excel, Work, Outlook, PowerPoint