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Resume for Michael Dougan

Michael F. Dougan

                        Address: 186 River Street, Billerica, MA 01821                    Cell Phone: (978) 808-3504

                        [email protected]                                                     http://www.linkedin.com/in/michaeldougan

 

Experience Summary

25+ years of progressive experience in the banking industry. Highly skilled in documentary and contract transactions. Management experience. Excel in retaining customer relationships. Solid background in:

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International trade with concentration in letters of credit and international payment mechanisms

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Commercial lending with specialization in large ticket equipment leasing and commercial loans

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Consumer lending with emphasis on home equity and revolving loan products

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Conversions and special projects with focus on testing and training

 

Professional Experience & Accomplishments

 

Royal Bank of Scotland PLC , Medford, MA

Assistant Vice President, Team Leader, Standby Letter of Credit Department                                                Apr. 2012 – present                                                   Apr 2012 to May 2012

Assisted the Standby Operations Manager as needed in various departmental processes, while serving as Team Leader for a U.S. & Canada Branch outsourcing team of three employees, overseeing daily execution of Standby Letter of Credit processing.

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Worked on various special projects including Project Unicorn (the migration of assets from RBS N.V. to RBS PLC) and Project Maple Leaf (the outsourcing of processing from Montreal to Boston).

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Served as Systems Administrator and point person for the Mover/Joiner/Leaver process for the Standby Team.

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Ran periodic reporting and reconciliation for several RBS business line applications.

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Maintain online policies, procedures and relevant departmental documentation.

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Handle Risk Management, Audit, and Lean requests, as needed.

Awards:

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2012 RBS Continuous Improvement & Innovation Awards (nominee)

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Good Banking Award (Living the Credo/Teamwork)

 

Royal Bank of Scotland N.V. & Citizens Financial Group, Medford, MA                                                                                               

Assistant Vice President, Local Lean Change Agent, Lean Transformation Group                                         Oct. 2011 – Apr. 2012

Assumed the role of Local Lean Change Agent with the RBS Citizens Lean Deployment Team to affect Lean Transformation within the International Trade Service Divisions of RBS Citizens, RBS N.V., and the Wholesale Lockbox business lines.

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Provided Lean Leaders and Lean Change Agents with understanding of current processes and contacts in the International Trade business.

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Helped drive the business during Lean deployment by leading continuous improvement activity, delivering training, coaching, and supporting manager capability to realize opportunities, while supporting the Lean Leader and Agents in all phases of the Transformation process.

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Led a team to create the Lean Journey Wall to launch the Sustain phase, and acted as a liaison between the Lean Sustain Team, Work-Out Group, and Business Line Management.

Award:

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Good Banking Award (Advancing Strategic Priorities)

 

ABN-Amro Bank, N.V. / Royal Bank of Scotland N.V., Medford, MA

Assistant Vice President, Team Leader, Standby Billing Department                                                              Apr. 2009 – Oct.  2011

Served as Team Leader for a group of four employees, responsible for managing all aspects of Standby Billing Department, including Billing, Reconciliation, Accrual/Amortization, Tracing, Collections, and Recovery.

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Traveled to Chennai, India in order to assist with outsourcing of Standby Billing responsibilities, including training.

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Streamlined the foreign exchange transaction procedures between the RBS N.V. Standby Department and Citizens Bank Foreign Exchange Department.

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Ensured strict compliance with bank’s internal guidelines procedures and policies, external regulatory bodies, as well as adherence to OFAC, Anti Money Laundering, audit requirements, and risk management practices, while processing Standby Letter of Credit transactions.

Awards:

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2011 RBS Citizens Excellence Award (Efficiency & Agility)

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2011 RBS Continuous Improvement & Innovation Awards (nominee)

 

Citizens Bank, Medford, MA

Assistant Vice President, International Trade Specialist, Standby Letter of Credit Department               Oct. 2001 – Apr. 2009

Provided financial solutions for small to mid-size corporate business customers, including issuance, advising, amendment, participation in/out, transfers and assignment of proceeds, payment or refinance of Standby Letters of Credit.

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Coordinated implementation and upgrades of BankTrade International Trade system, as well as roll out of Money Manager GPS system for Automated Clearing House (ACH Debit and Credit) Transactions.

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Researched and created customers and banks in BankTrade required from acquisitions from the Mid-Atlantic Mellon Bank retail network purchase and integration of 2002, to the Charter One Conversion.

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Assisted upgrading BankTrade and wire-room SWIFT messaging to comply with Project Fusion rebranding initiative.

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Assisted our Participation Group in development and scoping of reporting feed between the International and Commercial Loan systems to reduce processing time of cash flow, set up, and reporting.

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Served as chairman of the RBS Citizens, N.A. Manufacturing Advisory Committee to improve Customer Service.

Awards:

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Quarterly Credo Moment Recognition (Excellence with Colleagues)  

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CFG Certification (Achieving Excellence in Risk Management)

BancBoston Leasing Inc. / Fleet Capital Corp., Boston, MA                                                                                                                                                                    

Contract Coordinator                                                                                                                                                 Oct. 1997 – Aug. 2001

Orchestrated timely and proper documentation of financial documents including: tax (true) leases, finance leases (lease purchases), true debt/unsecured (“loan/notes”), and hybrid transactions involving bonds and letters of credit for a portfolio for leasing clients in the Continental U.S. valued from one hundred thousand to fifty million dollars per lease transaction monthly.

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In accordance with UCC Article 9, filed UCC financial statements and fixture filings to insure that individual lease deals were perfected and that the Leasing Department had the first priority lien position.

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Coordinated with Syndication Representatives in order to facilitate selling the commercial paper to an outside investor, (“participating” party) and investigated ways to streamline the syndication process.

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Assisted the Sales Division and Commercial/Asset-Based Lending with leased transactions. Supplied information to Equipment Management Divisions and Collections/Workout, as needed.

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Trained coworkers during the implementation of a new lease operating system.

Awards:

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Silver and multiple Bronze Stars (Exceptional Teamwork and Initiative)

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“The Rock” (Best Employee of the Month)

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Best Producer Award (Outstanding Ability to Close Deals in Difficult Situations)

 

Bank of Boston, Boston, MA                                                                            

Letter of Credit Professional, Export Letter of Credit Department                                                                 May 1991 – Oct. 1997

Administered document examination and release of funds under International Trade Export letters of credit for large corporate banking customers totaling two hundred thousand to 4.75 million dollars daily.

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Advised letters of credit for use in international export for a large cross-section of overseas correspondent banks, including overseas Bank of Boston branches, with portfolio concentrated in the Asia/Pacific region, Central/South America, and Domestic U.S.A. Created Bankers acceptances, discounts, and liquidations.

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Managed accounts and correspondence for Bank-to-Bank Reimbursement in Asia. Designed and implemented a pre-advice message system for correspondent banks and maintained a signature log book of various domestic banks for funding purposes. Examined and processed interbank compensation claims.

Awards:

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Customer Service Excellence Award (Displaying Resourcefulness)

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Service Star Awards (Exceptional Teamwork)

 

 

Education

 

M.B.A., Endicott College, Van Loan School of Graduate & Professional Studies, Beverly, MA              

B.S. Business Administration, Southern New Hampshire University, Manchester, NH