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Resume for Michael Coutu

Michael Coutu

15 Paradise Lane • Hudson, NH 03051 • (978) 807-8257 • [email protected]

 

 

 

Executive / Senior Manager: Project Management or Operations

Resourceful professional leveraging impressive management and IT capabilities to optimize program and sales operations, strengthened by stellar process improvement skills and focus on continuous learning

 

Track record for overseeing the coordination and administration of all aspects of ongoing program to include planning, organizing, staffing, leading, and controlling program activities. Adept at managing client operations from qualifying, proposal / quote generation, and product demonstrations to technical sales, system design, and after-sale follow-up as well as executing sales and marketing strategies.

Skilled in guiding financial and accounting operations, vendor relations, and billing / job costing processes. Sustained excellence in building, installing, integrating, and maintaining IS / IT network infrastructures; proficient in project planning / implementation and communicating with lay audiences regarding complex technical processes. Broad, well-rounded background compatible with needs of small to mid-range companies.

 

Operations Management / Leadership

Customer Service / Support

Project Planning / Execution

Technical Sales Strategies / Forecasts

Key Stakeholder Relations / Partnerships

Data Integration/ Reporting

Process Improvement / Cost Control

IT Network Infrastructures

Revenue / Profit Generation

Promotional Material Creation

 

CAREER HIGHLIGHTS

ELITE GAME CHANGERS, LLC, Lowell, MA • 2015-Present

Startup Company that delivers necessary services for all sales and marketing teams, which in turn empowers customers to grow.

SENIOR LEVEL COMMUNICATIONS INC., Westford, MA • 2001-2014

Company that provided customized, performance-driven solutions to clients, critical in achieving marketing, lead generation, and new sales development goals.

Vice President of Operations & Client Services • 2006-2014

Charged with optimizing company’s operations and client services, overseeing talented team of up to 12 staff and promoting customer-centric culture organization-wide. Cultivate productive, trustful client relations by effectively determining needs and ensuring smooth interactions with operations department personnel.

•     Served as essential resource in regard to all client-related projects with focus on relationship building, problem solving, and provision of highest quality of service possible; earned reputation for fostering open, respectful partnerships with clients.

      

Played important role in strategic planning and execution, as well as full range of staffing processes, including recruitment, hiring, training, evaluation, and career development.  

      

Demonstrated skill in adapting quickly to ever-changing corporate landscapes and working effectively with people of diverse cultures, backgrounds, and perspectives.

CRM Program Manager • 2001-2006

Led and managed all operations for IS / IT department, guiding strategic planning / execution processes and prioritizing short- and long-range goals. Designed, implemented, and managed large, complex proprietary database. Recruited, hired, trained, and mentored staff of 3; established productive relationships with multi-dimensional operations throughout company.

      

Orchestrated planning, design, and execution of CRM application solution corporate-wide, including development and maintenance of proprietary database containing 550K+ executive-level contacts from 150K companies and government agencies.

      

Transformed company’s data management operations from two administrative computers with series of printed binders for calling campaigns and manual billing and reporting to state-of-the art application / software system and network.

      

Efforts enabled company to expand from 12 to up to 40 staff, supporting all operations required to generate and sustain impressive growth; recognized for assuming responsibilities outside of position description and comfort zone to achieve high quality results at manageable costs.

 


 

Michael Coutu Page 2[email protected]

 

 

 

CEM CONSULTING, Tyngsboro, MA • 2000-2005

Company that provided technical consultation and solutions to small businesses and individuals.

Owner / Operator

Guided financials, budgeting, and other administrative operations. Provided targeted, cost effective consultation services to range of clients with focus on diagnosis of technology-related problems; implemented detailed solutions and corrective measures. Conducted end-user training and support related to installed technologies / products.

      

Utilized extensive IT knowledge and expertise to perform range of operations, including software integration and desktop system and integrated network equipment technical support.

      

Contributed significantly to clients’ ability to develop future IT strategies, sustaining flexibility and growth.

 

BALLANTYNE COMPUTER SERVICES INC., Westford, MA • 2000-2001

Company that provided full range of computer and network services to clients.

Systems Engineer

Guided network design, equipment and file server installation / configuration, and maintenance for clients nationwide. Provided critical technical support to sales staff in strategic planning and building client base for company’s network services within Northeast U.S. Provided in-house support to corporate administrative operations. Operated as sales engineer in interfacing closely with department head to identify / support targeted technologies and provide product demonstrations to customers.

      

Orchestrated planning, analysis, and completion of range of technical projects, developing installation project plans and providing training and knowledge transfer to clients’ staff.

      

Chosen to provide emergency consulting at Gallaudet University for student registration, working with staff to identify NT configuration issues, re-organizing domain users and groups, and evaluating potential security issues.

      

Collaborated with IT staff at Braintree Electric Light Department to help resolve ongoing personnel crisis, assisting in Windows NT Server build and LAN configuration and development of strategic policies.

      

Developed / implemented upgrade strategy for MR Marketing using DSL technology and integrating legacy equipment, multiple Windows NT domains, and various stand-along workstations.

      

Facilitated rollout of new technology for company, including workstations, Lotus Notes, and WAN equipment; installed Dell computers and Windows 2000 domain.

 

CAREER NOTE

Excelled at several earlier positions, including Systems Engineer for Cohesion Inc. and Installation Engineer and Senior Data Specialist for Dynamics Research Corporation.

 

EDUCATION / CERTIFICATION / SPECIALIZED TRAINING

4 Years Coursework in Computer Science, Worcester Polytechnic Institute, Worcester, MA

Cisco Certified Design Associate (CCDA) and NetIQ Appmanager Partner Network Technical Training

 

COMPUTER SKILLS

OS:

MS Windows, MS Windows Server, Solaris, UNIX Scripting, and IRIX

 

Software:

MS Office, MS Access 2.0 Development, NetIQ Appmanager, Visio, SQL Server, ORACLE, and CAI ARCserveIT

 

ERP:

TeleMagic, MS Dynamics, Salesforce

 

Platforms:

IBM-compatible PCs, Sun Microsystems Enterprise Servers, and SGI servers

 

Storage:

RAID Technologies (StorageTek, Eurologic, Winchester Systems, etc.), and Tape Storage (StorageTek, Spectra Logic, Lacie, Sony, etc.)

 

Networking:

Cisco Systems, 3Com, LinkSYS, Asante, NetGear

 

Miscellaneous:

Luminex DVD Jukeboxes, APC UPSs, and Lucent Merlin Messaging Telecomm Systems