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Resume for Michael Bleiweiss

MICHAEL C. BLEIWEISS

45 Washington St.

Unit 45

Methuen, MA  01844

978-689-2874

[email protected]

 

SUMMARY

 

Experienced software technical support professional and programmer.  Particularly adept at quickly mastering proprietary systems and applications.  Expertise includes:

 

*  Data manipulation and analysis

*  Troubleshooting and problem-solving

*  Specifications and documentation

*  Database design and programming

*  Support of proprietary applications

*  Scientific and medical applications

 

Computer Languages:  SQL, XML, Visual Basic, HTML, C, Perl

Operating Systems:  Windows, VAX/VMS, DOS

Applications: SQL Server, MS Office, Ghost, Adobe Acrobat, Apache Tomcat, SalesForce, TestTrack, Jira

 

EXPERIENCE

 

McKesson / MedVentive, Waltham, MA January 2012 - April 2015

Produces a set of web-based applications for managing health care practice costs and quality based on SQL Server.

 

Application Support Analyst  (2012, 2013 - 2015)

Production Analyst  (2012 - 2013)

Provided Tier I & II technical support.  Performed troubleshooting using direct SQL queries into the database back-end and analyzing T-SQL stored procedures.  Created and configured user login accounts for the company's products under a HIPAA security regime.  Ensures integrity of data imported into Population Manager application.  Repaired errors in EDI 837-format data files submitted by clients.  Coded numerous reports on data import for clients.

*  Created Excel spreadsheet documenting stored procedure calling dependency trees for Risk Manager application to facilitate troubleshooting.

*  Developed T-SQL data analysis tools and posted them into the company's technical knowledge base for use by other Support Department members.

*  Wrote step-by-step process document for creating Risk Manager user accounts for use as a reference by the Support team.

*  Maintained and upgraded Perl programs used for generating reports and managing data files.

*  Adapted SQL course notes to use examples from Risk Manager and Population Manager databases.

*  Created automated report generation process using a combination of SQL scripts and DOS batch procedures to reduce manual effort by 50% and ensure data was sent to the correct recipients.

*  Created comprehensive documentation on Population Manager data import and reporting procedures for use as a reference and training manual for Production Department personnel.

 

FIS Healthcare Systems, Waltham, MA February 2011 - August 2011

Produces a comprehensive, web-based application for managing flexible benefit plans built on SQL Server.

 

Incident Management Analyst

Provided technical support, troubleshooting, and issue resolution for clients via e-mail and telephone.

*  Performed troubleshooting using direct SQL queries into the database back-end.

*  Documented process for escalating Master Case bug reports to Development.

 

Emoxsha, North Andover, MA October 2010 - December 2011

Produces GPS equipment and software for tracking public transit vehicles.

 

Oracle Consultant

Generated reports on data models for public transit systems using Oracle Business Intelligence applications.

 

 

NuView Systems, Inc., Andover, MA May 2007 - January 2010

Produces a comprehensive, web-based human resources (HRIS) application built on SQL Server, XML, and JavaScript.

 

Support Technician

Provided Tier II technical support, troubleshooting and resolving issues that were beyond the scope of front-line Support personnel.

*  Handled average of 35 call tickets per week with 60% resolved without further escalation.

*  Served as primary resource for writing SQL queries for reports and letters requested by clients.

*  Wrote troubleshooting guide documenting techniques used in my position to allow more issues to be resolved by Tier I Support without the need for further escalation.

*  Adapted and expanded SQL course notes to reference company's database in examples.

   Taught course to new company employees.

 

YouthBuild USA, Somerville, MA January 2005 - June 2005

Runs work-study programs to teach at-risk youth work skills in construction while providing classes for obtaining their G.E.D.

 

AmeriCorps Database Manager

Provided user technical support and training for 51 remote sites for using two proprietary databases tracking student progress.  Performed monthly quality control analysis on the data input into the databases.

*  Developed MS Access databases for tracking technical support calls and volunteer recruitment.

*  Developed analysis techniques and a chart in Excel to efficiently summarize remote site data for monthly activity reports to management.

*  Wrote training manual for the WBRS AmeriCorps database.

 

MCB Consulting April 2003 - December 2004

*  Scripted worked solutions to textbook math problems using Delta AT for GEX Publishing Services.

*  Developed MS Access databases to manage program data for Lawrence CommunityWorks.

*  Maintained Web sites for Common Cause Massachusetts and the Ethical Society of Boston.

*  Performed research for and created updated product catalog in Adobe Acrobat for Minuteman Controls.

 

Thermo Galactic, Salem, NH December 1994 - October 2002

Produces software to analyze optical spectroscopy, mass spectroscopy, NMR, and chromatography data.

 

Software Quality Assurance Engineer (2002 - 2002)

Applications Programmer  (1994 - 2002)

Wrote and maintained applications in Array Basic and Visual Basic for analyzing spectroscopic data.  Developed and wrote specifications for new applications.  Provided customer technical support.  Tested software to ensure compliance with specifications according to IS0 9001 standards, including writing Test Plans and Test Reports.

*  Tested validity of file format converters generating spectral data files in XML.

*  Developed 16 Visual Basic applications to perform data analysis and manipulation.

*  Updated library of 15 programs in Array Basic for performing mathematical and graphical manipulations on data, including complete redesign of the user interfaces.

*  Extracted mathematical algorithms from programs to create a library of 56 *Black Box* subroutines.

*  Introduced use of formal specifications for new and upgraded applications.

 

EDUCATION

 

Oracle Database Administration Certificate Program, Boston University and Merrimack College

     Oracle 9i Certified Associate:  SQL, Fundamentals I and II

 

Master of Science, Engineering Physics, University of California - San Diego

     Thesis focused on measuring sizes of soot particles in flames using scattered laser light.

 

Bachelor of Science, Physics, Massachusetts Institute of Technology

     Thesis focused on analyzing data from a heavy-ion nuclear collision experiment.