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Resume for Lynne Barletta

Lynne Barletta

 

22 Stonewall Drive

 Woburn, Massachusetts 01801

(781) 608-6309 / [email protected]

www.linkedin.com/in/lynnembarletta

 

SUMMARY 

Successful Account Manager with proven track record in client satisfaction and retention.   Proficient in managing all aspects of client implementations.  Demonstrates clear understanding of customer needs.  Skilled relationship builder, Detail oriented and highly organized friendly professional. Passionate about healthcare and committed to delivering high quality work.   Flexible, resourceful and creative

 

COMPUTER SKILLS 

Microsoft, Excel, PowerPoint, Word, Access, Outlook, SharePoint, Crystal Reports, Meditech, EPSi, Salesforce 

 

EXPERIENCE 

hallmark health system, inc              Woburn, MA   2011 -   2015

Manager, Decision Support 

Managed DSS System along with two supervised professional staff, generated routine Flex Budget analyses, clinical analyses, facility and product line profitability, program review/expansion, etc. Developed ad hoc analyses for consultants and regulatory agencies.

 

·        

Served as Project Manager on Decision Support System Implementation – completed on schedule with minimal resources and IT support.

·        

Redeveloped Quarterly Campus Profitability reports, increased accuracy of reconciling items to source system to less than 1%

·        

Instituted new cost methodology resulting in accurate allocation of drugs and medical supply cost by case. 

 

webmd (formerly HeatlhShare)                        Acton, MA   2004 – 2010

Implementation/Account Manager

Managed from ten to fifteen clients, designed and presented all training materials. Subject matter expert. Led new client implementations.  Collaborated on software issues and solutions.  Produced quality assurance reports and analyses.  Directed resources and teamed with other departments on ad hoc projects. 

 

·        

Improved relationship of difficult and unhappy client on brink of leaving, Gained renewal of $69,000 per year contract for three years.

·        

Forged excellent working relationship with client extremely reluctant to leave previous account manager.  Achieved renewal of contract for $76,000 per year.

·        

Engaged with Software Designer in redesign of report export tool.

 

hallmark health system, inc                                   Malden, Massachusetts     2001 - 2004

Senior Financial Analyst

Advanced through promotion. Analyzed profitability of proposed and existing product lines as well as physician practices. Presented analyses to senior management and identified new areas of revenue stream. Supervised and trained staff and other department analysts. Served as key member of Decision Support System evaluation team. 

 

·        

Sole member of Finance Team responsible for Decision Support System Implementation. 

·        

Created model to facilitate generation of monthly ratio of costs to charges for Healthshare database.  Enabled calculation of costs within less than one percent of actual costs.

·        

Identified new source revenue, derived from resident rotations to additional institutions, resulting in $60,000 additional annual revenue.  

 

ADDITIONAL EXPERIENCE                                  

Financial Analyst  hallmark health system, inc  malden, ma 

Budget and Decision Support Analyst  mount auburn hospital, cambridge, ma 

Senior Accountant   mount auburn hospital, cambridge, ma 

 

EDUCATION 

merrimack college, North Andover, MA - B.S., Accounting