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Resume for Lisa Santos

Anna Liza obando Santos 

80 Haverhill Street

Dracut, Massachusetts 01826

(978) 458-3883

[email protected] 

 

summary 

 

  • Over 15 years of experience in customer service, with awards for exceeding district sales goals
  • Highly effective and positive approach to managing others and district management
  • Frequently exceeded individual and store sales goals, with store sales ranked in top 10% of company
  • Self-motivated and excellent team player
  • Confident with a can-do attitude
  • Strong people skills and organizational skills
  • After a leave of absence to raise my family, eager to transition back into a customer service and sales role which leverages several years of outstanding customer relations skills

  

SKILLS 

 

Management/Supervision

Organization and Planning

Exceeding Sales Goals

Stock/Inventory Work

Artistic Design     

Fashion Visual/Display

Alteration/Tailoring

Staff Training

Store Openings

Team Building

Problem Solving

Recruiting

 

Experience       

Talbots, Natick,                                                                                                                                                  2002 – 2008

Senior Sales Associate/Key Holder 

  • Experienced in achieving company sales goals and in motivating and inspiring employees to achieve company goals 
  • Consistently one of the top sales associates for the store
  • Coordinated visual presentation for women’s apparel department
  • Recognized for excellent customer service
  • Provided staff training and development
  • Supported new store openings based on organizational, personnel, and leadership skills

 

Liz Claiborne - Elisabeth Store, Natick, MA                                                                                                          1996 – 2002

Store Manager/Trainer, 2000 – 2002 

  • Managed store operations, payroll, inventory, visual merchandising, and customer service
  • Trained other store managers in district, working closely with district manager
  • Responsible for staff supervision, training, development, and recruiting while maintaining a full staff at all times
  • Experienced in motivating and inspiring employees to achieve company goals 
  • This store was consistently one of the top performing stores in the district
  • Awarded Liz Claiborne Dream Team Award in 2001 for outstanding leadership and sales skills

Liz Claiborne - Elisabeth Store, Natick, MA                                                                                                                                 

Assistant Store Manager, 1996 – 2000 

  • Responsible for assisting with management of store operations, visual merchandising, and inventory
  • Responsible for staff supervision, training, and interviewing as well as customer service
  • Coordinated merchandise receiving and distribution, layout of floor merchandise, and sale setup
  • Deployed to other stores to provide training, merchandising, and organizational operation techniques

                             

Jordan Marsh/Macy's - Salem, NH and Nashua, NH                                                                                           1991 – 1996

Department Sales Manager/Lead Sales Associate 

  • Promoted to department manager after successful results as a sales associate
  • Member of new store travel team which coordinated new store openings and setup 

 

Achievements    

Liz Claiborne Dream Team 

  • One of approximately 50 store managers selected from across the nation who were recognized for district achievements, district support, and for exceeding store goals 
  • Recognized by peers, district managers, and corporate management at a three day event at Liz Claiborne headquarters in New York City                               

 

Education  

Associate’s Degree in Fashion Design                                                                                                                             

Endicott College, Beverly, MA

VOLUNTEER WORK 

Campbell School – Dracut, MA 

  • Provided support for operating Campbell School book fair and art show
  • Provided help in classroom when needed
  • Escorted Campbell School field trips
  • Assisted with coordinating Campbell Schools field day activities
  • Chaperone or help out with the Dracut Band Boosters
  • Cook and help out at the Chelmsford High International Luncheon