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Resume for Debra Connell

Debra Connell

87 Stuart Ave                                                                                  [email protected]  

Dracut, MA 01826                                                                                                    978-453-7128

           

Customer Service Specialist

A highly professional Customer Service/Office Support professional.  A proven record of providing friendly and enthusiastic service to customers and colleagues. Fully proficient in an office environment. Capable of handling multiple roles and completing tasks while presenting a professional demeanor.  Eager to take on new challenges and new roles.

 

Highlighted Skills


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Customer & Personal Service

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Clerical & Office Support

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Telephone Screening

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Documentation & Record Keeping

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Product Knowledge

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Financial Reports & A/R


 

Experience

Customer Service Rep, Albert H Notini, Lowell, MA                                        1995 – 2015

Customer Relations

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Conferred with customers by telephone or in person to provide information about products or services. Recommended products to customers, based on customers’ needs and interests.

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Received and entered orders, canceled accounts, or obtain details of complaints from customers.  Accurately recorded information into database.

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Followed-up on problem accounts, ensured appropriate changes were made and resolved any outstanding issues.

 

Office Support

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Conducted Accounts Receivable tasks as required.

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Prepared daily collection, post payment transactions, reported and coordinated daily bank deposits.

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Organized work to be accomplished by gathering and sorting documents and related information

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Operated a busy multi-line phone system.  Answered questions from customer are directed incoming calls to appropriate individual.

 

Education

High School Diploma, Lowell High School, Lowell, MA

 

Certified Microsoft Office Specialist-Lare Institute, Andover,MA.