Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Resume for David Samuel

David Samuel | 5 Rocky Hill Road | Litchfield, NH 03052                                                                    

415-999-3050

[email protected]

Strikingly  LinkedIn

 

A values-based, versatile, self-motivated, results oriented technology executive with substantial strategic and tactical experience. Expert in delivery of cutting-edge, cost-effective solutions which meet business needs. Highly organized, detail-oriented individual with a bias toward customer service, action and achieving results.

 

Achievements

Successfully managed CRM, ERP, applications, systems, infrastructure and network replacement projects ranging in value from $100,000 to more than $4,000,000

Planned and managed IT budgets (~$120m annually) in support of over 100 technology projects, 100 locations and more than 6,000 employees

Successfully delivered, on-time and on-budget, more than 50 projects in heavily matrixed environments across multiple platforms and business units

Negotiated or re-negotiated RFPs valued at more than $50,000,000, including procurement of hardware, software and applications solutions

Managed, negotiated, reviewed and approved service, vendor and customer agreements valued over $5,000,000

Architected an organizations infrastructure move to a virtual private cloud; replaced network backbone with high-speed MPLS network

Defined and successfully executed disaster recovery plans in a virtual private cloud environment

 

Areas of Expertise

 

Achieving Results through People                                  Mentoring and Team Development

Vendor and Customer Relationship Development            Strategic Leadership

Customer Relationship Development                              Budget and Expense Management

Outsourcing, Off-shoring and Near-shoring                     Process Definition and Adherence

Project and Program Management                                 Systems Integration and Architecture

Cloud Offerings (SaaS, PaaS, IaaS)                               CRM and ERP Systems

Risk Assessment and Risk Management                        Change Management

 

Education

 

Masters of Science Information Technology Management Regis University, 2016

Cornell University, Johnson School of Business, Executive Leadership Program, Dec 2007

Project Management Professional, 2003 - 2014

ITIL Foundations Certified, November 2004

Bachelors of Science, St. Marys College, Business Administration and Economics, 1989

Computer Learning Center, San Francisco Campus (4.15 GPA), 1996 

Work Experience

 

The Life is Good Company

Information Technology Director

2015-Current

Significant Accomplishments:

Established the first IT Steering Committee in the companys history

Implemented formal tracking of IT issues (applications and desktop, network, etc.)

Implemented the companys first fully-integrated EDI in more than five years

Project managed small, internally staffed projects and large, externally supported projects 

As Information Technology Director for this $100m SAP-focused organization, managed development and infrastructure staff, projects and programs. With two direct reports (Application Development Manager and Network/Security Manager) released multiple projects and programs improving SAP ECC (6.0), electronic data interchange (EDI (SPS)), Product Lifecycle Management (PLM (Yunique)) and reporting (BI/BW, Business Objects (BO) and BEX), network security, network performance and storage. 

Defined and improved current state requirements and processes for projects and programs, including but not limited to, telephony, unified communications (in support of the Life is Good Call Center), virtualization (VMWare), storage area network (SAN), SAP ECC, PLM and EDI improvements. Planned transition to a data warehouse with full integration to eCommerce the wholesale sales channels.

Social Interest Solutions

Application Development Director

2014-2015

Significant Accomplishments: 

Created and executed the companys first documentation management program, targeted to business users, directors, managers, developers and business analysts 

Successfully assumed leadership of an environmental migration project and brought it back on schedule and into budget alignment 

Created the companys first formal quality, release and change management program, moving from an unmanaged approach for multiple products to a governed model 

Successfully assisted in the transition from Peachtree to Intacct as an Accounting system. 

As Information Technology Director for this $32m SaaS startup, reporting to the CEO, managed development and infrastructure staff, projects and programs, including building and releasing (weekly) enhancements and new products (Javascript, C#, MS-SQL, MS-WCF, BizTalk, .NET, IIS, Visual Studio, HTML) for an internet-based SaaS company. Managed day-to-day development activities, strategy, hiring, career paths, rewards and recognition, and discipline for Application Development, Helpdesk and Quality Assurance teams with more than 75 employees. 

Directing six managers with 65 programmers, supporting four core products, this Microsoft stack development organization produced weekly releases for clients nationwide. 

Assumed the Quality Assurance, PMO and Governance Director roles, in addition to standard duties, upon the departure of the PMO and Governance Director. Led a team of quality assurance engineers and project managers in engineering applications to generally accepted standards of excellence (e.g., FISMA, NIST).

Service Employees International Union Local 1000 (CSEA)                          

Information Services Director

2009-2014

Significant Accomplishments:

Envisioned, planned and successfully implemented a $2m+ customer relationship management (CRM: MS Dynamics CRM) and a $1m cloud-based enterprise resource planning (ERP: NetSuite) projects in a virtual private cloud environment with disaster recovery and backup to a virtual private cloud, including procurement of all services, hardware and software

Successfully managed multiple IT departments (with more than 20 FTEs), including projects, Application Development, Network Operations, IT Facilities and IT Helpdesk

Envisioned and successfully implemented complete infrastructure replacement, including desktops, servers, switches and data network

Envisioned and successfully implemented comprehensive disaster recovery program 

Information Services Director for SEIU Local 1000, an affiliate of the California State Employees Association, a $75m revenue company with five corporate divisions. Responsible for all aspects of Information Technology including day-to-day operations, strategic and tactical planning, vendor selection and negotiations, application development, maintenance, architecture, network infrastructure (including desktop, application and server virtualization in a virtual private cloud), data security, disaster recovery, data center, telephony, IT policies, planning, budget management, mentoring and staffing. 

Successfully planned, managed and implemented $2m+ CRM project and a $1m+ ERP project including application development (SDLC), infrastructure replacement (desktop, laptop, server, network) and expansion (new data center, new cloud based co-located disaster recovery site), enterprise change (training, logistics, branding) and communications at the enterprise level. 

Established strategic service provider partnerships with telephony and data providers (AT&T, Comcast, Sprint, XO Communications), and implemented new enterprise agreements with key service and software providers (e.g., Microsoft, IBM, Dell, CDW). Defined standards and implemented formal change and security policies, including initiating and leading enterprise wide governance through a Security Committee and a Technology Advisory Council. Optimized cost of services through a mix of internal and external resources.

California State Employees Association                                                 

Management Information Systems Director

2009-2011

Significant Accomplishments:

Successfully managed multiple IT departments (with more than 10 FTEs), including Application Development, Network Operations, IT Facilities and IT Helpdesk.

Envisioned, planned, presented and successfully executed a Board of Directors approved RFP for core systems replacement

Managed and executed re-development of corporate e-commerce presence 

MIS Director responsible for all aspects of Information Technology, including day-to-day operations, strategic and tactical planning, application maintenance, architecture, network infrastructure, data security, budget management, vendor relations, and staffing. 

Created vision for and completed RFP for a core system replacement project including RFP for application development and infrastructure replacement. Negotiated contract for the project and designed project structure. Managed all interactions with five Boards of Directors. 

Optimized and designed enterprise processes to improve IT and business alignment. Aligned IT objectives and programs to enterprise objectives and strategies through implementation of cross-affiliate teams. Defined metrics based on overall business objectives and established organization wide measures for success. Defined IT standards and created vision for use of new technologies. Redesigned IT governance with business process executives.

Blue Shield of California                                                                      

Senior Program Manager

2008-2009

Delegata Corporation                                                                           

Senior Project Manager

2007-2008

HealthWare Solutions (Now Intermedix)                                                                   

Vice President of Application Development

2006-2007

Vice President of Application Development for a growing internet technology software company in the areas of internet and client-server based applications, infrastructure, quality assurance (QA), deployment services, application maintenance and application support. Providing executive leadership and management oversight for all day-to-day activity, application development (C++, ASP.NET, SQL Server, and MS Access) using Agile and SDLC development methodologies. 

Managed quality assurance, business systems, infrastructure and technology thru local development teams and global outsourcing initiatives. Managed the companys technology expense and capital budgets, evaluated needs, conducted cost and productivity analyses, and established priorities to effectively and efficiently utilize technology.

 Negotiated strategic and tactical vendor engagements. Initiated requirements development for SaaS/ASP (Application Service Provider) for current and new products, and completed review and decommissioning of fat-client applications.

AAA Northern California, Nevada, Utah (AAA NCNU)      

Manager of IT Enabling Processes, Business Services, Resource Center Manager

2002-2007

Managed 20+ member team that collected, collated, analyzed, organized and disseminated data to IT management and the enterprise including management oversight of ~$120m IT budget. Managed IT Real Estate Department, including expansion of real estate assets and planning and execution of IT Relocation Program. 

Responsible for training, development, career paths, goal setting, assignments, skill set management, assessment, reward and recognition programs, hiring, and performance management for staff. Managed and participated in vendor contract negotiations for staffing firms, building maintenance firms, outsourcing firms, including full-lifecycle RFPs. 

Chief of Staff IT Business Development

Managed and organized IT Business Development senior management team and budget including budget development, reporting, variance management and control. Managed vendors, strategic and tactical planning with Information Technology and the business. 

Project Manager/Technology Manager/Technical Consultant

Significant Accomplishments:

Successfully managed STAR (Core Systems Replacement) Program deployment planning on a two-year timeline, delivered on-time, in partnership with IBM, EDS and Cognizant

Successfully implemented Member Service Center Expansion and Consolidation Program consolidating five service centers into a single, new service center, including all infrastructure and application changes, delivered on-time and under budget

Successfully delivered Membership Dues Increase Project, the first membership dues increase in the systems history, on-time and under budget, despite rescuing the project

Successfully managed Membership OIP Project, delivered on-time and under budget 

Program and Project management of Membership, Auto and Travel IT divisions, including vendor negotiation, technical and user team management, development of support models, creation and acceptance of turnover completion criteria for major programs and projects through all phases of SDLC in a highly matrixed environment. Developed resource requirements and allocation guidelines, managed on-going vendor collaboration and success metrics, strategic program planning, and staff development. 

Developed detailed cost-benefit analysis to determine support responsibilities, evaluated current technologies in light of emerging technologies and proposed changes for multiple business units across legacy platforms. 

Managed teams responsible for on-going production support of mainframe and client-server systems, customer communication, issue prioritization, evaluation and resolution in a multiple vendor environment.

 

Senior Technical Analyst

Successfully managed small projects, including coordination of multiple vendors and project teams using on-going implementation plans and change management processes to assist lines of business in prioritizing, budgeting for and implementing change. Created cost-benefit analyses for business unit use in prioritizing and budgeting. Analyzed issues, defined, tracked, escalated and resolved production issues, and provided on-going testing and implementation support. Created and reviewed project documentation from completed projects.

 

Software, Hardware, DBMS and Platforms

ERP: SAP ECC (6.0), NetSuite, Intacct, Microsoft Dynamics CRM, Windows 10, 8, 7, XP, VMWare, Citrix Xen Enterprise (XenApp, XenDesktop, XenServer), MS-SQL (2012, 2014), Scribe, HTML, JavaScript, MS VB IDE, C, C++, C#, .NET, Microsoft Office Suite (Project, Visio, SharePoint, Outlook, Excel, Word, PowerPoint, Access), Adobe Acrobat and Photoshop, File-AID/MVS, File-AID/DB2, File-AID/IMS, File-AID/Data Solutions, File-AID/RDX, File-AID/Express Enterprise, File-AID/Client Server, TSO/ISPF, Xpediter, Abend-AID (XLS, and DB2 bridge), SDSF, Docent Enterprise, IBM Mainframes, Client Server Platforms, SQL, DB2 UDB,  DB2, IMS, MVS File types (VSAM, sequential, etc.).

 

Awards, Certifications, Training, Special Interests

Recognized for Community Contributions by the California State Assembly (2012)

Project Management Professional, 2003-2014

Project Management Institute Member, 2014

ITIL Foundations Certified, November 2004

Presidents Senior Leadership Team (SEIU Local 1000), 2011-2014

AAA CEOs Employee Advisory Panel, CIOs All Hands Development Team, 2005-07 

July 2005 - for outstanding guidance of 2005 Cost Reduction Program

August 2004 - for outstanding leadership of 2005 IT budget process

December 2003 - for outstanding project management

December 2002 - for outstanding leadership of the SPUFI Program

August 2002 - for outstanding IT cost savings efforts

Award of Special Recognition for Outstanding Support of Compuware HIPAA Initiative January 2000

MCI Impact Recognition Award - for publication of New Programmer Manual March 1999

MCI Impact Recognition Award - developing course materials for programming tools April 1999

 

Comprehensive Code of Business Conduct Training September 2008

Comprehensive DOI Anti-Fraud and Abuse Workshop September 2008

Comprehensive Security Awareness Training September 2008

Lambert Consulting Group Management Seminar October 2008

Defining, Estimating, Scheduling, Providing Status and Forecasting Projects September 2007

Managing IT through Change January 2006

Behavioral Interviewing December 2005

Process Owner Training December 2005

Managing Emotion through Change Workshop November 2005

Leveraging Process In IT Dr. Michael Hammer June 2005

Metrics and Measurement Dr. Michael Hammer October 2004

Situational Leadership Workshop September 2004

Understanding and Leading Change Workshop August 2004

MCISystemhouse Accelerated Leadership Program

TSO/ISPF, Advanced JCL, Easytrieve, Advanced CICS, JavaScript, HTML, SQL

 2003 USVA National Champion Volleyball Grass Doubles. Photographer. Golf enthusiast. Website management family and e-commerce websites.

References:

Available Upon Request