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Resume for Robert Saunders

26 Mill Pond Robert M. Saunders H: 978-208-8595

North Andover, MA 01845 [email protected] C: 617-962-5675

 

SUMMARY 

Executive with Sales, Marketing and New Business Development experience with a proven track record of selling innovative services/solutions. Made a successful transition from a sales role in the printing industry to a similar, yet brand new role in the senior living industry. Excited to continue that development and growth in my new career. 

EXPERTISE 

Proven success selling Independent Living, Assisted Living and Memory Care services.

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Ability to meet and exceed monthly/quarterly/annual sales goals

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Community occupancy has improved by 5 percentage points over the last quarter

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Wellspring Village improved 75% occupancy to 100% occupancy during that same period

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Recognized for my ability to work well independently, as well as in our community team setting

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Embrace all aspects of the Brightview sales process and culture

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Excellent listening and communication skills, both critical components to achieving success in my current role

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Focus on customer service and customer satisfaction and achieving occupancy and financial targets

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Skilled public speaker

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Understanding of business finances; P&L, Budgets, Commission plans etc.

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Knowledge and experience with YARDI system 

Enjoyed a successful career in the Publishing industry and developed skill-sets and transferable skills that will continue to aid me in the development of my new career

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Managed sales force for $20MM sales acquired Editorial, Design and Production group

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Lead and implemented business unit sales strategy for digital print services.

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Developed and sold SaaS custom publishing application

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Grew revenue across multiple, networked facilities to $15 million in 2 years.

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Participated on team that successfully developed and sold POD solution to 2 major book publishing clients.

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Maintained sales volume while reducing expense by 30% after restructuring acquired sales force.

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Grew digital services sector from $3.8 million to $5+ million annual sales. 

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Developed successful relationship with new client; took sales from zero to $2 million annually and #1 account.

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Delivered $1+ million incremental revenue via new service offerings. 

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Earned award for exceptional sales performance.

  

                                                                     PROFESSIONAL EXPERIENCE 

BRIGHTVIEW SENIOR LIVING, Country Club Heights, Woburn, MA                         September 2015 – August 2016

Community Sales Director

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Serve as the “sales leader” of Country Club Heights, a 107 apartment community offering Independent, Assisted and Memory Care options to current and potential residents

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The CSD position is a competitive, direct sales role; responsible for all aspects of customer realtionships throughout the sales cycle.

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Through my own efforts and with the support of my Director team, CCH has averaged a move in per week over the last quarter

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Collaboratively lead departmental Directors to insure all aspects of community life, (care, dining, programming, plant operations), are consistently best in class

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Manage, record and maintain customer relationship information in YARDI system

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Responsible for leading all personal visits to the community by prospective residents/family members

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Conduct in-depth discovery interview to better understand the physical, cognitive and financial suitability of prospective resident.

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Take an active role in planning and implementing on-site events for the public and visiting professionals.

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Understand the competitive landscape by visiting other communities and gathering information on their fees and services.

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Assist in the development of the marketing and business plan for the community

 

 

CENVEO PUBLISHING SERVICES, BostonMA                                                                                                    2013- 2015

Selling Sales Manager

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Managed 2 man sales team focused on Book, Legal, Directory verticals. Sold $8+ million in 2014.

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Worked with major international STM/Journal publisher to renew $20 million print contract and new Warehouse & Distribution contract.

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Sold 3 year, $6 million contract to provide marketing collateral print and mailing services to major international publisher

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Sold XML-first composition and conversion services to new Professional publishing client.

 

 

QUADGRAPHICS, Boston, MA                                                                                                                              2012- 2013

Sales Representative

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Responsible for selling Commercial & Specialty print services, including packaging, POS and digital print in the Eastern Region.

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Focused on BioTech, Health, Technology and Financial verticals. Selling traditional print, integrated media solutions and data driven web to print services. 

 

R.R. DONNELLEY & SONS, Boston, MA                                                                                                                  1995-2012

Director of Sales, Digital Services, 1999-2012

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Directed $15+ million pre-media services business unit; created and implemented strategies for digital and cross-media sales.

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Launched hybrid domestic/offshore business serving the Education and Trade Publishing markets.

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Managed sales of $15M digital print, Inventory Replenishment and Ultra Short run POD Solution.

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Monitored competitive landscape for latest data on price and capabilities.

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Interfaced effectively with C-level executives at client companies to provide consultative business solutions.

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Worked with Operations, Marketing, Manufacturing and Customer Service to assure superior quality and deliverables.

 

Senior Sales Representative, Electronic Services, 1995-1998

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One of 1st in company to sell new prepress and digital services, complementing traditional print/bind core business.

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Secured new accounts in New York, Boston, Chicago and California.  Achieved $655K year 1, then doubled year 2.

 

Up to 1995 Sales and Sales Manager in electronic prepress selling to book, catalog, direct mail and commercial markets in the Boston/New York area, also Chicago and West Coast.

 

INDUSTRY ASSOCIATIONS 

Bookbuilders of Boston, Board of Directors, 2014 to 2015                                 

  

EDUCATION

B.A., History, Bristol University, England

Certificate, New Product Development Management, Executive Program, Kellogg Graduate School of Management, 2002