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Resume for Rachel McHale

Rachel McHale

35 Middlesex Street

N. Chelmsford, MA 01863

978.973.0760

[email protected]

 

Summary: A results-oriented business professional ready to take on new challenges and help your company grow.  I have extensive experience in managing employees, coordinating departments, and improving efficiency of operations.  I am passionate about helping businesses and people excel.  I’m an energetic person, always interested in expanding my horizons and exceeding professional expectations.

Experience:

JVT Advisors

Operations Manager

Andover, MA

2011-2019

Responsible for all aspects of the daily operation of a technical recruiting firm.   Managed all accounting, human resource, administrative, customer service, and security functions.  Responsibilities included:

  • Audited and reviewed all policies and procedures for regulations and compliance.  Improved the operational systems, processes, and policies to support the organization’s mission by creating and implementing a formal Operations Manual.
  • Supervised and increased the effectiveness of Support Services (Accounting, HR) through constant improvements.
  • Completed one-off projects on an as needed basis such as implementation of an upgraded phone system, installation of an advanced contact management system, development of an improved payroll management system and management of company’s website redesign and launch.
  • Identified and managed risks, issues, and dependencies.
  • Developed compliance aides and implemented compliance strategies and reporting.
  • Researched, examined, and tracked developments in state and federal regulations.  Carried out corrective action as required.
  • Developed knowledge and understanding of the industry and shared expertise with staff.
  • Provided operational support for absent Sales Managers.
  • Performed IT Support including desktop support, the setup and tracking all employee equipment, purchasing, management, and maintenance of all company technical infrastructure including, but not limited to, corporate servers, computers, printers, wireless internet, telephone systems, etc.
  • Acted as Facility Security Officer and performed all required tasks in accordance with DSS requirements and provided training to new personnel during new employee security briefings and annual training sessions.
  • Responsible for vendor management and contracts.
  • Responsible for review and negotiation of client agreements.
  • Responsible for providing supporting documentation for initiation of contractor placements including completing background checks and all necessary forms.

Eastern Bank

Branch Manager
Banking Officer

Westford, MA

2008-2011

  • Responsible for the overall management of a mid-sized banking office.  Proactively guide the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.  Engage in sales and service coaching sessions with sales staff.
  • Conduct business development activities to include personal visits and outbound tele-servicing as components of overall responsibility for building commercial relationships.
  • Promote Eastern Bank through community involvement via membership in local organizations in leadership and committee positions (i.e. Business Network International, Middlesex West Chamber of Commerce, Lowell General Hospital Teamwalk for CancerCare, Lowell Plan - Public Matters)
  •  Responsible for the branch performance in areas which include, but are not limited to, overdraft management, branch schedules, audit and compliance.
  • Manage customer service levels within the branch, adhering to established guidelines.
  • Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise.  Prepare and deliver performance appraisals for subordinates.

Assistant Manager II

Platform Manager

Saugus, MA

2008-2008

·        

Manage staff of twelve employees in a high-volume branch with over $225 M in deposits.

·        

Reconciled and tracked sales production in sales database to ensure branch and employees are performing to assigned goals.

·        

Perform weekly coaching, customer interaction surveys and daily huddles with staff.

Assistant Manager

Burlington, MA

1997-2008

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Responsible for the efficient and profitable management of a retail banking office.

·        

Conduct performance appraisals, quarterly coaching and annual reviews.

·        

Interview prospective employees and train new hires to increase product knowledge and improve cross-selling techniques.

·        

Assist the manager in new business development and maintain current relationships within the customer base.

·        

Pro-actively sell and service customers and prospects.

Leasecomm Corporation

Dealer Marketing Representative

Waltham, MA

1996-1997

·        

Responsible for approving and training new dealers to market residential/commercial finance programs to their prospects.

·        

Created and developed finance programs for various markets and products.

·        

Assisted in obtaining new dealers via distributors and attending trade shows throughout the US.

·        

Liaison for marketing personnel and all departments.

·        

Supported Vice President and six account managers.

·        

Responsible for providing customer service for an active dealer base exceeding three hundred.

Education:

Westfield State University

Westfield, MA

1990-1994

  • Bachelor of Arts in Mass Communications
  • Major- Marketing Management - Minor- Psychology

 

Personal and professional references available upon request.