Resume for Laura Gauvain

Laura Marie Gauvain

| Email: [email protected]|

 

PROFESSIONAL EXPERIENCE

Resonetics | Nashua, NH                                                                                                                                                 April 2018- Present

Account Manager

  • Lead point of contact internally for all assigned customer matters.
  • Build and maintain strong, long-lasting customer relationships and maintain awareness of customer expectations.
  • Process customer purchase orders and quotes and provide status updates to customers as needed.
  • Monitor price and delivery schedules.
  • Collaborate with managers and colleagues across multiple departments and locations.
  • Discuss and evaluate new projects and assist in moving Development projects into full Production.
  • Provide clear updates regarding the status of internal progress as well as relevant customer updates.
  • Provide support to Sales Team in the areas of forecasting.

 

Keurig Green Mountain | Burlington, MA                                                                                                                August 2017-April 2018

Credit and Collections Rep I

  • Reconcile Business to Consumer (B2C) credit card payments.
  • Manage all chargebacks for Business to Consumer.
  • Monitor specified AR accounts and ensure timely payments are made.
  • Produce documentation required by customers for payment processing.
  • Maintain weekly AR aging, deductions, and top accounts past due reports.
  • Work closely with Customer Care and Sales Representatives on customer accounts.
  • Inbound and outbound collection calls on Business to Business (B2B) accounts.
  • Monitor order holds process and Accounts on Special Reserve.
  • Determine Escheatment Process.
  • Applying holds to Consumer Accounts.
  • Process Credit Card payments into SAP for open AR accounts and clear to GL Bank account.

 

Cyber Communications | Woburn, MA                                                                                                                August 2015-August 2017

Accounting Administrator

  • Responsible for assisting Sales Representatives and customers as needed.
  • Process customer quotes, purchase orders, invoices, and billing.
  • Provide updates on incoming/outgoing customer equipment and inventory on a daily basis.
  • Assist with Accounts Receivable collection calls.
  • Buy products from Vendors and ensure all parts are available for customer orders.
  • Assist with expediting customer orders as requested.
  • Track and maintain all records and files associated with Motorola orders for Federal and State/Local.

 

Hexagon Metrology | North Kingstown, RI                                                                                                               July 2015-August 2015

Customer Service Representative (Temporary)

  • Responsible for assisting Brown & Sharpe/Tesa USA Customer Service department with administrative duties.
  • Enter customer orders, invoices and billing.
  • Answer customer phone calls and emails.
  • File Documents.
  • Issue Return Goods Authorizations for customers.
  • Assist with expediting customer orders as requested.
  • Serve as Liaison between Tesa USA and customer in resolving problems and discrepancies.
  • Perform entry-level customer service administrative duties.
  • Follow organization policies related to safety, environmental protection within area of responsibility.

 

Robert Half, Office Team| Providence, RI                                                                                                           January 2015-August 2015

  • Cox Communications- Customer Service Representative
  • Pet Food Experts- Receptionist
  • Provant Health Solutions, LLC- Data Entry
  • Edible Arrangements- Customer Service Representative

 

Aflac | Warwick, RI

Business Intern                                                                                                                                                                                    Summer 2014

  • Created and Implemented Facebook page for the company.
  • Managed Facebook page by developing content, posting pictures, advertising events and posting articles.
  • Provided recommendations to enhance appeal of recruitment videos to attract external candidates.
  • Published Press Release to generate interest and attendees for new fundraising event.
  • Shadowed and participated in first round interviews.
  • Prepared onboarding materials for new hires.
  • Job shadowed Sales Representatives at external client meetings.

 

Stop and Shop | Cumberland, RI | Edgartown, MA | Willimantic, CT                                                              May 2009-Sept 2015

Bakery Clerk

  • Provided excellent customer service at a busy grocery store.
  • Mentored over 10 new hires; lead by example.
  • Worked in diverse set of job duties and various departments.
  • Implemented safety procedures and kept department clean and sanitary.

 

EDUCATION

Bachelor of Science | Business Management                                                                                                Graduated:  January 2015

Rhode Island College | Providence, RI                                                                                                                                                                     

 

LEADERSHIP AND COMMITTEE INVOLVEMENT (PAST AND PRESENT)

  • Captain | Soccer Team
  • Captain | Softball Team
  • Secretary | Future Business Leaders of America
  • Volunteer | Young Leaders Circle
  • Volunteer | Bristol Hospital Volunteer Services

 

SKILLS

  • Microsoft Office: Word, Excel, PowerPoint and Outlook
  • Epicor, SharePoint, SAP, Seibel, Hybris, Xipay-Paymetric
  • Multi-tasking, Research, and Communication Skills
  • Proven ability to work with minimal supervision
  • Ability to work well independently as well as part of a team