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Resume for Himanshu Bargotra

Himanshu Bargotra

255 North Rd, Unit – 67, Chelmsford – 01824, MA

978-551-1175 ò [email protected]

LinkedIn:  https://www.linkedin.com/in/himanshu-bargotra7361a518/      

 

 

                                         Product Specialist ò  Customer Service ò  Account Management

                     Market & Product Analysis  ò Relationship Building ò Techno-Commercial Skill     

Dynamic, Results-driven, Director of Customer Success & Product with 12 + years of expertise in providing presales, technical and functional support to prospective clients and customers, while ensuring customer satisfaction. Unique ability to combine strong technical background with product development skills to create solutions that ensure client loyalty.  Strong team leadership skills with the ability to lead award-winning teams.

 

Selected Highlights

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Recognized by management and peers for strong leadership abilities and provided mentoring and coaching to new and existing employees.

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Pivotal in catapulting the company beyond expectations by exceeding the estimated numbers for the first half by more than 50% cycle from 20 to more than 45.

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Ability to drive a complex set of tactical and strategic objectives.

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Familiarity with market research and analysis, SEO and SEM.

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Managed 80+ customer accounts, including 100 Fortune companies for Asia Pacific, and North America region, delivered executive level sales presentations, created solution proposals, and collaborated with leadership to develop new business accounts.

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Ability to research, plan and prepare technical documents on time.

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Connected cloud technology with measurable business values/solutions to refocus on critical aspects of the operations that deserve direct attention.

 

Core Competencies

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Solution & Consultative Selling

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Market Analysis and Strategies

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Product Specialist

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Territory Development/Management

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Video Technology & Formats

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Software as a service (SaaS)

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Sales/Pre-sales Engineer

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Team Leadership/Development

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Field Management System

 

Professional Experience

       

 

My Cloud Cure ò Nashua, NH ò January 2017 – Present

Director of Customer Success & Product

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Played major role in closing two important partnership deals of the company.

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Reviewed technology and market trends and determined product enhancements.

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Analyzed all competitor products in market and ensured competitor’s market share and pricing, developed strategies accordingly.

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Sole owner of Learning Management System sales in US region, which involved but not limited to: creating course training content and enrolling users via enrollment keys.

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Evangelized the use of Salesforce.com for marketing campaign leads from CRM solutions.

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Documented findings to be submitted to senior management.

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Created business plans, storyboards and ROI proposals.

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Played main role in expanding company global outreach by introducing new channel partners.

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Responsible for ensuring effective trainings are delivered that bridge gaps in sales and product knowledge.

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Generated solutions to improve training to meet the needs of the changing customer and future environment.

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Produced high fidelity externally facing content including thought leadership content, customer stories, webinars, datasheets and presentations, and more for all funnel stages by partnering with the company’s leading creative team.

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Collaborated directly with CEO and President of the company to identify the new business needs and devise solutions to accommodate those needs.

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Visited customer locations to present a new product to technical staff and management.

              

Zonopact ò City, State ò 2016 – 2016

Cloud Solution Specialist

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Initiated the sales component of Clintra from scratch, including creating an effective sales pitch and presentation to demonstrating the new product with the target audience in mind.

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Utilize networking skills to build a list of prospect clients to contact for new business.

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Provide customize solutions to various business verticals according to their requirements.

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Enhance company value by advising it to introduce Point of Sales - POS which was missing in its product line.

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Respond to all customer inquiries promptly, increasing customer satisfaction.

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Establish significant recognition for the previously unknown product line.         

 

Kaargoò City, State ò 2015 – 2016

Community Manager

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Implemented and executed high-impact strategies to target new business opportunities, and markets.

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Outlined plan of record for the development of new features and implement across different market segments.

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Executed plan for marketing campaigns to generate new business and to support existing sales.

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Identified and initiated contact with major clients and prepared and delivered presentations.

 

Interra Systems òDelhi, Indiaò 2011 – 2014

Senior Sales Engineer

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Appreciated for winning important accounts of Samsung (at Samsung’s Headquarter) and LG in South Korea through on-site product demonstrations.

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Supported sales team in winning and expanding major accounts like Intel, Apple, Cisco, Polycom, LG, STMicroelectronics, IRT, Broadcom, etc. for a new video analyzer solution from the Interra Systems Vega HEVC Analyzer for HEVC Analysis.

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Coordinated with Marketing Team, developed Product demos and provided training to staff to facilitate increase sales.

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Collaborated with R&D and another functional area of the company to develop work scope to attain customer requirements and exceed them.

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Managed customer software licenses and supported debugging of customer issues.

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Performed installation, configuration, troubleshooting of Interra solutions – either onsite or using commercial remote support tools.

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Interfaced with Marketing & Sales team to understand customers’ perspective and ensure seamless interactions with customers/prospects/partners.

 

Airtel DTH (Bharati Airtel Ltd) òDelhi, Indiaò 2010 – 2011

Headend Engineer (O & M)

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Met the competitive markets need by expanding business initiatives into new niche markets.

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Handled Airtel Head-end chain comprising of L-Band, Acquisition Pods & Compression Pods.

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Hands on with Digital video Equipment’s: Tandberg- Encoders SD & HD, Multiplexer, Tandberg Modulator, Tandberg IRD’s SD & HD, Scientific Atlanta IRD’s and Ensemble-Router.

 

                                                                                   Videocon D2h (BBCL) òDelhi, Indiaò 2009 – 2010

Compression/Cas Engineer

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Effectively expanded the company from 90 services to 220 services, 18 radio channels, 2 DAD Self-generated music channels & Interactive services Setup e.g. Cooking, Darshan, Sports as a result of unique technical, sales and engineer skills used. Also, Handled Harmonics Chain using NMX and Scopus Chain using Elderado respectively.

 

BSNL IPTV (AKSH Optifibre Limited) òLudhiana, Indiaò 2007 – 2009

Network Engineer /Access Business

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Started IPTV business operations in Ludhiana from scratch and launched IPTV services in the assigned territories by coordinating with BSNL authorities at local and circle level. Also signed-up new channel partners and made them active on board.

 

Education

 University: B.A.M.U. (Aurangabad University), Maharashtra, India     

Bachelor of Engineering (B.E.) Electronics and Telecommunication

 

Additional Credentials

Technical Skills

Cloud/Media/Video – Cloud, SaaS, CRM, Cloud Computing, Cloud Storage, Cloud Applications, HEVC/H265, Mpeg2 TS, VP8, VC1, H.264, MXF, MPEG-4, DVB-S2, ASI, MUX, CAS, Unicast, Multicast, VOD, Set Top Box, EPG.                                                                                               

Computer/ SW skillsMicrosoft Office Suite (Word, Excel, Power-point, Outlook), Ticketing System – JIRA, CRM – Salesforce, Quick Base, Close.io.

 

 

Honors & Awards

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Employee of the Month – Interra Systems.

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Highest Customer Satisfaction Ratings – Interra Systems.                                

 

 

Interests

Formula 1, Cricket, Healthy eating/Learning about nutrition, Travel, Experiencing new cultures, Family time, Amusement parks, Learning about cars.