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Resume for Cheryl Crosby

Cheryl Crosby

(978) 758-5828    [email protected]

 www.linkedin.com/in/cacrosby  

Data Analysis | Project Management | Quality Assurance

 

Performance Profile

 

Data Analyst with experience working with global teams and driving process efficiencies from project implementation through closure. Demonstrated accomplishments in achieving project objectives within budget. Able to resolve operational challenges through dynamic and motivational solutions. Strength in evaluating business needs to develop system requirements. Instrumental in creating and executing test plans, ensuring system updates meet requirements.  Customer service-focused with a strong interest in data integrity.

 

 

Training and Applied Skills

 

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SQL

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Oracle SQL Developer

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Project Management

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MS Products: Access, Excel, PowerPoint, Project, Word

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Strong communicator

 

 

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Oracle ERP

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Strong organizations skill

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Reporting

 

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Salesforce

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SharePoint

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Self-motivated

 

Professional Experience

 

Imprivata, Lexington, MA

 

Business Analyst (2017)

Managed data integration project in SaaS environment, including scope and resourcing requirements.

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Managed client contract data for 200+ customers, analyzing financial data from CRM systems with Excel and Access, providing feedback on budget feasibility for clients.

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Ensured data integrity, maintaining product pivot tables.

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Set rules/logic and built data sets for integration of assets and entitlements data into Salesforce.

 

PAREXEL International, Billerica, MA                                                                                                                                           2002 – 2017

Lead Data Analyst, Site Intelligence Leader (2016 – 2017)

Managed project scope, including staff requirements and resourcing. Implemented database changes utilizing SQL and Access. Managed data transfer from Inform electronic data capture (EDC) system to site intelligence system.

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Initiated new data structure for center data, enabling staff to more efficiently link thousands of data records in Inform and reinforce enterprise information management.

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Managed data cleaning project of metadata in Inform, analyzing data and troubleshooting potential issues, meeting quality control standards of relational database.

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Wrote system requirements specifications and user guide documents, ensuring a better understanding of systems by staff.

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Analyzed system performance data, and key performance indicators (KPI), providing upper management with weekly reports based on metrics.

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Analyzed site trends and recommended process changes, improving site outcome and streamlining data entry processes.

Systems Analyst, Technical Logistics Leader (2013 – 2016)

Managed materials tracking system, completing user requests and ensuring integrity of the data transfer between global systems. Advised logistics staff on completion of system requirements.

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Managed internal system migration from initiation to completion of more than 6,000 materials utilizing Excel scripts, safeguarding data integrity. Achieved multiple awards from management.

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As Subject Matter Expert (SME), led global teams for North America and Latin America, implementing data changes for worldwide materials tracking system, completing systems integration and ensuring database quality standards were met.

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Monitored nightly data batch runs of data from Inform EDC system, supporting data integrity by troubleshooting issues, making changes to database, and re-running batches in global system as required.

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Supported setup of Oracle database and project parameters, ensuring operational efficiencies were integrated.

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Monitored budget for technical systems, ensuring client projects met fiscal requirements.

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Designed and administered training for logistics team data transfers, improving staff understanding of system functionality.

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Developed ad-hoc reports for data management systems, enabling clients to make full use of their data which was previously not analyzed.

Senior Clinical Supply Specialist (2011 – 2013)

Analyzed clinical material trends and forecasted drug supply for 30+ studies, meeting inventory requirements of hundreds of international sites.

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Developed a weekly executive budget summary report for management team, monitoring shipments and materials. Improved on-time shipments by 20% within one year and improved budgeting performance by 30% year over year.

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Analyzed clinical data, ensuring database changes were completed accurately and data integrity maintained.

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Managed client budgets and approved third-party invoices.

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Led weekly client meetings, including managing scheduling and writing/distributing meeting minutes.

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Maintained site address data in warehouse management system (WMS), ensuring accuracy of data dictionaries.

Quality Assurance Technical Analyst (2009 – 2011)

Responsible for ensuring system stability. Monitored security processes, reviewed data logs, and created user accounts.

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Managed client change requests, utilizing Access scripts for database updates.

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Led weekly client calls, including managing scheduling and writing/distributing meeting minutes.

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Developed technical project specification documents, maintaining documentation library.

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Provided training to colleagues for new applications and technical processes.

 

Previous Experience

 

Harte-Hanks, Billerica, MA                                                                                                                                                                                      

Database Analyst                                                            

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Managed client relational databases for retail clients, ensuring accuracy and minimal downtime.

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Compiled product and pricing metrics, and utilizing Crystal Reports wrote ad-hoc reports for upper management, providing monthly QA documents to clients.

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Utilized Unix scripts for UAT, minimizing data rework and assuring system updates were completed to specification.

 

 

Education

 

Master of Science, Informatics & Management, University of Massachusetts, Lowell, MA

 

Bachelor of Science, Information Systems, University of Massachusetts, Lowell, MA