Resume for Barbara Connors


STONEHAM, Massachusetts 02180

(781) 922-0686 [c]   |    [email protected]


SUMMARY                                          Experienced professional with demonstrated expertise in office management, administrative office functions, training, and support of Human Resources activities, project management and documentation management. A dedicated and self-motivated individual contributor and member of multi-disciplinary teams, who is comfortable interacting with all levels within a company. Using excellent verbal and written communication skills, consistently works to communicate and execute tasks to achieve compliance with corporate goals and timelines.




                                                                Edward Jones, Woburn, MA                                                                           Oct. 2017 – Present

                                                                Branch Officer Administrator

  • Support the financial advisor by researching and processing all documentation to ensure the branch is compliant with Securities Exchange Commission
  • Manage the day to day calendar for the Financial Advisor
  • Servicing the branch by running the office; On time opening for clients during designated office hours, oversee client appointment settings, manage client visits, oversee reception area, handle all office correspondence vial mail, email, faxes and wires, and execution of direct mail programs and social client events
  • Handling of client accounts including processing deposits, asset servicing, Securities processing and order entry, trade confirmations, processing of transfers and rollovers, enroll and walk clients through online access, place trades per financial advisor request
  • Assist the Financial Advisor deepen Client Relationships by using my customer service skills to gather information from the client that could be beneficial to the Financial Advisor during their appointment
  • Preparation of a variety of reports including Financial Assessments, asset analysis, and diversification charts


                                                                Swissport USA, Boston, MA                                                                       Sept. 2014 – Oct. 2017

                                                                Administrative Assistant/Payroll Clerk

  • Assisted management by participating in recruitment functions, job fairs, interviewing, hiring of new employees, and payroll activities
  • Processed all new hire paperwork
  • Managed corporate billing for client 
  • Interacted with MassPort and Massachusetts State Police to gain employee badge security access
  • Managed system for tracking uniform inventory and employee hours needed

Deicer for Aircrafts (Jet Blue)                                                                                Sept. 2014 – Oct. 2017

·      Performed, lead and assisted management with on call duties to defrost aircrafts for a timely departure as needed

  • Communicated with the pilots the outside conditions and what was being done to the plane to ready it for take-off.
  • Operated deicing equipment in order to effectively remove ice from the aircraft
  • Processed proper paperwork documentation in order to properly invoice airline for services
  • Seasonal work.


                                                Ground Services International, Boston, MA                                   Nov. 2015 – Apr. 2016

Office Manager

  • Submitted drug and criminal background checks
  • Processed all new hire paperwork
  • Assisted station management in daily operation
  • Interacted with MassPort, Customs Border Patrol and Massachusetts State Police to gain employee badge security access  
  • Processed payroll, sick time and vacation time on a daily basis
  • Prepared billing for all purchase orders for main office and maintenance department
  • Processed Incentive Program on a daily/monthly basis
  • Sent daily reports to Vice President, Station manager and Corporate
  • Employment verification of all new hires


                                                GL Capital Partners, Waltham, MA                                                   Mar. 2014 – Aug. 2014

Middle Office Manager (Consultant project)

  • Managed Middle Office – Equities, Future Option, Options and Equities
  • Created and updated policies and procedures
  • Trained new staff members in the Philippines 
  • Assisted Chief Compliance Officer
  • Reconciliation of Trade Break Sheet


Boreas Holdings, Inc. /Quantem Aviation Services/Integrated Deicing Services                                                                                                                Nov. 2009 – Aug. 2013

Boreas Holding Inc. LLC -Human Resources Field Coordinator                   Jan. 2013 – Aug. 2013

Quantem Aviations Services Sr. Administrative Assistant - Promoted            Aug. 2012 – Jan. 2013

Integrated Deicing Services – Administrative Assistant - Promoted              Nov. 2009 – Apr. 2012

  • Assisted in the integration of purchased business units into parent company systems, training programs and corporate culture
  • Supported Human Resources management by participating in recruitment functions, job fairs, interviewing and hiring of new employees, and payroll activities
  • Responsible for updating corporate policies and procedures, conducting and documenting training in Human Resources functions, and control of all confidential employee information (Criminal/Drug/DMV Background verification, employment verification)
  • Served as assistant to the Vice President of Sales and all Regional Directors
  • Interacted with MassPort and Massachusetts State Police to gain employee badge security access
  • Acted as Project Manager for new corporate initiatives, including updated policies and procedures and implementation of new background checking process


                                                Woburn District Court, Woburn, MA                                      Apr. 2011 – Sept. 2012

Criminal Clerks Office (Intern/Volunteer)

  • Received, processed and served restraining orders
  • Accessed confidential files from vault and/or archives in support of up to twenty attorneys daily
  • Researched information for confidential criminal records
  • Updated and maintained controlled records for daily court sessions


                                                Integrated Deicing Services (IDS-BOS)                                   Nov. 2009 – Apr. 2012

Administrative Assistant (Seasonal: Sept-April: De-ice Aircrafts for Jet Blue Airlines)

  • Assisted in interviewing, hiring processes and training of employees
  • Managed corporate billing, staffing and payroll
  • Managed system for tracking inventory and employee hours


Deicing Specialist

  • Deicing/Anti-icing Jet Blue aircraft using FAA approved chemicals
  • Maintained qualification in Airline specific Winter Operations Training
  • Operating an elevated boom to clear and protect contamination on aircraft


ATS (Advanced Tech Security)                                                Feb. 2010 – May. 2010                   Command Officer

  • Monitored Command Center using CCTV, surveillance video, and alarming
  • Managed daily activity for all systems
  • Responsible for managing daily activity, and maintaining a safe environment for clients and their employees, as well as ATS’s employees
  • Assisted management in investigation conduct


ALG Admiral Air Express, Charlestown, MA                          Feb. 2015 – Feb. 2016                   Assistant Supervisor

  • Investigated undelivered and or damaged shipments
  • Developed and maintained corporate policies and procedures


Fidelity Capital Markets, Boston, MA                                       Oct. 1988 – Oct. 2001                 Fidelity FOREX, Inc. (Foreign Exchange- involved in foreign currency trade)

Manager/Supervisor 1999 – 2001

  • Managed Mortgage Backed Security Trading Operation of six Specialists
  • Supervised FX Operation of two Specialists
  • Managed interactions with Broker/Dealers, Banks, Corporations and Traders Verified, approved and conducted transactions of up to $80 million daily in USD and 1.5 billion in foreign currencies


Senior FX Operations Specialist

  • Managed team of six specialists supporting approximately sixty Traders
  • Confirmed foreign exchange trade detail with Clients, Banks, Corporations and Traders to ensure proper delivery


Fixed Income Trade Support Specialist

  • Created and implemented a mortgage backed and treasury auction security system
  • Assisted Government Trading Desk in reconciling unsettled trade transactions, including allocating and processing Mortgage Backed Securities
  • Created and updated procedures
  • Investigated trading issues for Brokers/Dealers, Banks, and Traders
  • Educated and trained Fidelity branches in the process for using the foreign exchange



EDUCATION                                      Lincoln Tech Institute, Somerville, MA                                                                                        2009

Criminal Justice Certificate

Graduated, October 2009; Completed 900 classroom hours of Criminal Justice Program

Student Ambassador: Graduated with Honors: GPA 4.0


SKILLS                                                MS Office Suite, Lawson, Paychex, Easy Payroll Software, ADP Payroll Software