JAYNE RUSSELL-WELLS C: 603-509-8360 email@example.com
Results Focused & Highly Versatile, Marketing, Sales & Community Relations Professional
An organized and creative professional with sales, marketing, and leadership experience dealing with a diverse variety of organizations and clientele with a passion and skill to build solid relationships with clients, partners and team members. A self-starter that is well versed in identifying market trends and customer needs to create highly targeted marketing campaigns to consistently meet quotas.
Multi-Media / Digital Marketing
New customer acquisitions
Event planning and Trade shows
Account and Budget Management
Innovative & Strategic planning & Analysis
Team Building & Leadership
Social Media Marketing
Google ad-words certified
Community Outreach / Networking
Fundraising & Volunteer Events
"Hunter" and a "Farmer"
Marketing Generalist (seasonal) 2017 - Current
Gunstock Mountain Resort Gilford, NH
Conduct guest surveys and analyze research data
Digital Marketing Account Consultant 2015 - 2016
Gatehouse Media - Propel Marketing Manchester, NH
Gatehouse Media - Propel Marketing / Southern Oregon Media Group Medford, OR
Effectively used social media, web development, marketing campaigns, SEO, SEM, reputation management, and a variety of other solutions to enhance and manage SMBs and C-Level management online marketing strategies.
Established, developed and fostered quality business relationships to generate new business partnerships as well as drive retention and growth.
- Conducted product demonstrations via the web or in person.
- Sourced new sales opportunities through cold calling, networking and other lead generation strategies to secure appointments and follow up discussions
- Assisted multi-media executives with digital strategies formal proposals for their clients.
- Created & implemented custom marketing plans for clients that drove exclusive in-bound leads to their websites via Search Engine Optimization, Social Media Marketing, Mobile Marketing, PPC, Remarketing, and Online Display with fully transparent tracking.
Effectively document and manage daily sales activities, pipeline, and dashboards via Salesforce.com.
Community Relations Manager (Sales Manager) 2014 - 2015
Suncrest Place Assisted Living (an Enlivant community) Talent, OR
Directed all marketing & sales for 36-unit Assisted Living community
Increased census 29% in 11 months
Actively promoted and marketed a positive house image through promotional campaigns and networking strategies.
Developed, planned, and executed marketing events and seminars and attended trade shows, senior fairs, wellness seminars and regional events to expand awareness of residence within surrounding localities.
Co-Managed hiring, training, evaluating and development of all staff.
- Analyzed strengths and weaknesses of the community compared to competitors then developed appropriate action steps to effectively sell against the competition.
Marketing & Community Relations Director 2013 - 2014
Horton Plaza Retirement Community Medford, Oregon
Directed all marketing & sales for 92-unit Independent Community
Increased census 79% to 92% in 10 months
Initiated, planned & executed marketing events, seminars, trade shows, Senior Fairs & Regional Events.
Led community outreach networking new business development activities.
Page 2 - Jayne Russell-Wells
Senior Multi-Media Account Manager / Digital Specialist 2008 – 2013
Gatehouse Media - Siskiyou Daily News, Mt Shasta Herald, Cascade Magazines Yreka, CA
Indentified & developed new business as well as maintained of existing accounts for Key accounts, majors, automotive and real estate
Managed a $750K annual desk, which included Fair guides, Chamber Directories, & multiple special sections
Provided insight, leadership and training to advertising execs for digital advertising presentations
- Spearheaded event planning & coordination of annual Home & Garden Show, Bridal Faire & Taste of Home Cooking school
- Magazines focused on the equine and cattle industry within a 5 state circulation (CA, OR, WA, NV, ID)
HIGHLIGHT: One of my Proudest moments: Tulelake Fair won 1st place among California Fairs for the Print & Digital advertising campaign I created.
Senior Advertising Account Manager /Real Estate Advertising Consultant 2005 – 2008
Bay Area News Group - Oakland Tribune, Fremont Argus Fremont, CA
Increased territory revenue from $19k per month to $86k per month in 6 months
Consistently exceeded monthly goals. Awarded 2006 Salesperson of the year
University of Illinois at Urbana-Champaign - Digital Marketing Specialization, Certification Course, Online (current)
Associate of Arts, Music Performance (minor Psychology), West Valley JC, Saratoga CA
Marketing Communications, Business Administration - Mission College, Santa Clara CA
Marketing Communications - San Jose State University, San Jose CA
Google Ad words certification 2016
Sandler Sales Training 2016
Propel Marketing Academy - Digital training for SEO, SEM, Mobile, Social Media & Web enhance 2012 & 2016
Market Motive 2016
Dealing with Difficult People - Fred Pryor .6 CEU's 2014
Professional Communication - Fred Pryor .6 CEU's 2014
CSIA (Consultative Selling In Action) – Bay Area News Group
Internet awareness training & Search Marketing training– Alameda Newspaper Group
Marketing Concept & Design Seminar – Skill path Seminars
UC Extension, Beef Cattle Drug Residue & Contamination Avoidance – Training Certification 2002
Football Program Liaison & Fundraising & Publicity Coordinator , Yreka High School
Director, Yreka Babe Ruth Baseball Association – Fundraising & Publicity
Yreka Chamber of Commerce - Ambassador Chair
Siskiyou County 4-H - Hornbrook, Adult Advisor
Alameda County 4-H - Sunol Community Club Leader, Adult advisor
Livermore Stockmen’s Rodeo Assoc. - Associate Director, Publicity & Advertising
Livermore Chamber of Commerce - Ambassador
84 Beal Street ▪ Lunenburg, MA 01462
A multi-talented sales professional, with 15+ years of sales experience in several different disciplines including progressively responsible roles in business development, business to business sales, reseller account management, retail operations, sales analytics, marketing strategy and project management.
massAV, Tewksbury, Massachusetts, 2015 - Present
massAV is a regional leader in event staging and creative production services. Services range from local town hall meetings to simulcast experiences spanning the globe. An in-house creative production team creates the extraordinary utilizing the latest in video and animation technology.
Business Development Manager, 2015 - Present
Responsible for continual growth and development of both our new and existing client base. YTD results include over $1.7M in RFP opportunities.
Leveraging networking and industry evolution, I identify target companies by vertical and scale, conduct research to identify key stakeholders and initiate outreach.
Utilize on-line resources including LinkedIn, data.com and Salesforce to manage a strategic plan for initial outreach as well as continual account development and follow up.
Through a combination of networking, cold calling and email I initiate contact, build rapport and introduce our services as a solution to overcome client obstacles.
Develop ongoing relationships with potential clients, secure capabilities meetings and secure RFP opportunities.
I work closely with our contracted digital agency to ensure social content is developed and distributed on a regular basis. This content includes social media posts, images, white pages, blog posts and regular maintenance of the company website.
BOSE CORPORATION, Framingham, Massachusetts, 1996 - 2015
Bose Corporation is a world leader in consumer electronics with $2.97B in annual sales. Most notably known for the highly acclaimed Wave Radio, the company has an extensive assortment of product and innovations.
New Business Development Specialist III, 2011 - 2015
Managed the strategic Business to Business sales relationship with several high profile accounts and business partners including the NFL and PGA TOUR. Achieved annual revenue of $1.5M.
Channel Account Manager for several reseller accounts. Responsible for all aspects of managing the account from account recruitment to implementation, including NDA, dealer agreements, credit allocation, product assortment and marketing collateral. Achieved annual revenue of $1M.
Coordinated and managed most aspects of channel specific off-site sales events from inception, to implementation and through to conclusion, including final product and sales analysis. Achieved annual revenue of $1.1M.
Assisted in managing the Employee and Business Partner Accommodation Programs. Coordinated over 350 unique partner companies with well over 2M eligible employees. Achieved annual revenue of $9M.
Experiments and Communications Coordinator, 2006 - 2011
Provided support to the inbound call center through daily communications and development of innovative sales techniques and sales opportunities.
Sales channel contact liaison for the Home Entertainment, Headphone, Live Music and On-line Commerce divisions.
Project Manager for sales and demonstration events for both employees and end consumers.
Wrote frequent sales and experiments briefs to assists the call center and reported analytical results to senior management.
Retail Store Operations, 1996 - 2006
Progressed through the ranks with every position in the retail environment from Demonstration Specialist to Store Manager.
Lead teams of up to ten direct reports to not only meet, but to exceed sales and customer experience goals.
Firefighter / EMT, Town of Lunenburg Massachusetts
Paid on Call / Per diem Firefighter / EMT
Member, Red Cross 2017 Boston Marathon Team
Bachelor of Arts, Franklin Pierce University
Major: Mass Communications
Firefighter I/II Certification, Massachusetts Firefighting Academy
Emergency Medical Technician, National EMS Institute
Current Massachusetts Certification
Current National Certification
Award winning Deborah's Kitchen is hiring for holiday hours at our retail locations. We are adding a new member to our sales team at the events for the holiday season November and December.
Deborah's Kitchen has been in business for 14 years and are makers of incredibily delicious, low sugar specialty fruit spreads and relishes in individual jars and gift baskets and gift towers. Retail and, or food service experience helpful. Food lovers with enthusiasm and a desire to delight customers a must.
Please respond to Deborah@deborahskitchen.com
Help wanted for Hudson, NH Company. This person will be responsible for calling current customers to ensure customer satisfaction. This person will have a special focus on potentially lost customers who have not ordered in a while with the goal of winning back their business. Will be responsible for calling new targeted prospects to qualify and sell. This person will also be responsible for taking phone calls from customers needing assistance, and will use Constant Contact to create and send email newsletters and promotions to targeted customer groups. This person may also assist our VP of Sales with direct marketing campaigns and act as inside sales support in helping to write up quotes and send samples.
- must be good on the phone
- must having working knowledge of computers esp. ms excel
- basic math skills
Will train and provide guidance on target markets
$12/hr + Commission open to full or part time but prefer full time
Robin F. Campbell
42 Oak Hill Road
Concord, NH 03301
(781) 910 - 2165
Results-oriented marketing and sales professional with 10+ years’ experience in FDA regulated markets and hi-tech markets.
- Demand generation performer; highly proficient in social marketing and analytical tools
- Power PC user; intermediate to advanced skills in most software applications including:
- CRM/database programs including: Saleforce.com, and related tools; Act!; Access; Filemaker Pro
- All MS Office Professional and Open Office products including MS Project
- Effective B2B and B2C campaign manager; understands and reacts quickly to analytics for optimum performance
Related Experience and Accomplishments:
February 2011 to Present
Perform project specific activities regarding training, marketing and operational aspects of the business. Clients include local businesses, non-profit organizations as well as publishing accounts.
- Developed new approach and national campaign that attracted first time clients to K-12 teachers’ training programs
- Developed training program for new subject matter; successfully moved new offering to 2nd in market its’ first year
- Worked with junior staff to increase their knowledge base through ongoing training initiatives
Blue Vase Marketing, LLC (formerly ITV)
January 2007 to February 2011
A nutraceutical supplier with a focus on direct response marketing.
Vice President, Marketing and Training
Executive team member responsible for: all training, marketing and operational aspects of the business
- Recruited; developed training program; facilitated training, and managed more than 100 sales and customer service staff
- Created distributor training program for 8000 that increased retention and average income by 15%
- Brought CS in-house to improve satisfaction levels by more than 50% while reducing chargebacks to 0.5%
- Sourced all new manufacturers to reduce product costs by 30%; established just-in-time inventory system
- Hands-on for all events, public relations, web site UI and web traffic growth
- One of six chosen by lead general counsel out of pool of 100+ former employees to form new company
Pearson Education, A Pearson Company
October 1997 to January 2007
Pearson Education is the publishing industry’s largest company, employing more than 30,000 worldwide. Pearson’s mission is to provide the most innovative, flexible, and powerful educational materials available.
Executive Marketing Manager, Academic Computer Science
Provided leadership, marketing plan development and implementation for academic computer science offerings
- Training and mentoring skills ranked 4.5 out of 5 (ongoing sales training and product support to more than 200
- sales reps and district managers nationally)
- Managed program that successfully moved our leading Java book from 2nd to 1st in market in less one year
- Exceeded 2006 budget by 4% - personally closed 20% more business than forecasted by management
Executive Marketing Manager, Pearson Technology Group
Provided full marketing services for the high-tech publishing portfolio. Managed 5 staff members, 4 indirect reports and
contract help as appropriate. Responsible for $50M+ revenue per fiscal year, consistently exceeding revenue goals
- Established leadership role to further develop end-consumer reach and better apply metrics-based planning/implementation – average revenue per product line increased by 5%
- Secured relationship and led marketing management on executive board responsible for IBM Press partnership, the largest alliance in the history of Pearson
Robin F. Campbell
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PTG Senior International Product Manager
Increased responsibility to 80%+ of the combined professional product offerings. Managed all corporate alliance relationships outside USA. Supervised 2 staff members and 3 indirect reports, and contract help as appropriate.
- Exceeded 2002 budgeted revenue goal by 6%
- Developed and implemented plans for Microsoft/Pearson .NET Academic Workshops across Canada – average approval rating of 4 (out of possible 5) on usefulness for curriculum assessment, based on 273 in attendance
PTG International Product Manager
Provided product training, information and marketing consult for AWP brand and product lines to all PTG staff outside the USA. Supervised 1 staff member, 3 indirect reports and contract help as appropriate.
- Exceeded 2000 budgeted revenue goal by 12%, 2001 budgeted revenue goal by 10%
- Worked with UK management to make Rational UK the largest revenue-generating alliance within Europe
Addison-Wesley Professional Marketing Manager
Developed and implemented marketing communications plans for more than 50 new products and 175 existing
products each year. Supervised 2 direct reports, 2 indirect reports and contract help as appropriate.
- Exceeded 1998 budgeted revenue goal by 18%, exceeded 1999 budgeted revenue goal by 10%
- Initiated and executed integration plans with Pearson entities by offering all AWP product lines training so that newly formed corporate sales force and Canadian sales force could get up-to-speed quickly
Lehman Millet Incorporated
July 1996 to September 1997
New England’s largest healthcare, medical, and biotech marketing agency with more than $70 million annual sales.
Senior Account Manager & Business Development Manager, Design Group
Promoted to lead business unit after five months with Agency. Developed lead-generating mailings and performed
cold calling. Developed and implemented various clients’ corporate identity and product branding plans. Managed budgets and staffing for development through execution of: company and product logos; corporate communication systems; client training programs and materials; carried through communications as requested by the client.
Account Manager, Marcom Group
Managed P&L, all facets of marketing plan from development through execution, solicited new business and
Polymer Technology, A Bausch & Lomb Company
January 1993 to July 1996
Leading manufacturer of BOSTON® rigid gas permeable contact lens materials and lens care products with more than $100 million annual sales.
Marketing Associate, Consumer and Eye Care Practitioner Channel
Worked with senior management to develop business unit's annual marketing plan and annual three-year strategic plan. Managed creative development through execution of: trade journal advertising; eye care practitioner promotions; sales support materials; eye care practitioner direct mail campaigns; and, fulfillment of promotional and direct mail campaigns.
- Managed fulfillment of 17 direct mail campaigns, 40% of which ran simultaneously. Response to campaigns averaged 30%-40% with three programs exceeding 45%.
- Facilitated communication and approvals from Legal, Regulatory, Document Control, Purchasing and Materials Management in accordance with FDA regulations. Developed system to reduce response time down to two days or 100%.
- Managed department’s $3.6 million annual budget and project expense analyses. Saved 30% on actual versus plan expenses for promotional programs during 1995.
- Managed annual cross-functional incentive program with Bausch & Lomb personnel. 1995 results equated to 79% of sales force meeting/exceeding objectives of program. 1996 results at 93% of sales force meeting/exceeding objectives of program.
Financial Planning & Analysis -- Strategic Planning Assistant
Supported Controller/VP of Finance and 21 member staff. Assisted in development and editing of company's comprehensive annual operating plan and annual three year strategic planning process.
Merrimack College, North Andover, MA
Bachelor of Science, Business Administration
A Manchester-based supplier of office furniture and office supplies is looking to expand its outbound sales force in the New England area. The candidate will not have to work from the firm’s offices and can operate from a home-office environment. Some travel will be required with occasional trips into the home office. Ideal location of the individual would include any major NE city, preferably Boston or Hartford.
Find and close sales of mid-level office furniture and office supplies to small through large companies and government agencies.
Will be responsible for lead generation and following up on company supplied leads.
Will need to maintain customer contact logs, and sales reports to management.
Ideal candidate should have strong sales experience in the B to B marketplace, ideally in the office furniture business. A valid driver’s license and vehicle are required as well as good communication and computer skills.
This is a full time position, incentive-based, with a base and generous commission structure.
Richard F. Oliva
146 Butternut Hollow l Acton, Ma. 01718 l Phone: 617 256 5999 l firstname.lastname@example.org
Sales Executive and Business Owner
A customer focused entrepreneurial leader with significant accomplishments as a partner sales manager, alliance manager and business owner. A results driven, high-energy hands-on manager who treats customers, partners and staff with the highest degree of integrity, sets high standards and communicates effectively, while easily developing strong business relations.
- Developed strategic partnerships for a leading system integrator/business consulting firm
- Managed worldwide relationships for a large global systems integrator
- Built a national sales organization that grew sales from $130,000,000 to $200,000,000
- Built, managed and owned a wireless communications business
Sales and Partner Management
l Channel and Partner management
l Sales Planning and Business Development
l Partner training and Program Creation
l Team selling
l Partner Recruitment
l Performance Management
l Conflict management
Illume Software National leader in mobile application solutions, focused on reducing distracted driving
Director of Operations and Customer Services Jan. 2011 – Present
Implemented and managed the out bound selling operation, including targeting, outbound calls and implementing a contact management system. Customer Service responsibilities include the deployment, training and support of customer implementations. I was the project manager for the development and delivery of the new release of IZUP Professional.
- Closed new channel partners and end user customers resulting in $225,000 in new sales
- Built $375,000 sales pipeline
- Implemented and trained reps on SalesForce.com
- Deployed the IZUP solution at Kellogg, Jankovich and Cummins
- Designed and managed the development of IZUP Professional.
Wireless ExplosionAuthorized Verizon Wireless Reseller July 2005 – Nov 2010
Wireless Explosion located in Westford, Ma. is a retail store that specializes in the sales and service of Verizon Wireless voice and data plans, mobile phones and accessories. As the business owner I was responsible for all aspects of store management, which included initial funding, site location, build out, merchandising, hiring and training, customer acquisition and retention, purchasing, inventory management and finance.
- Built a $600,000 business
- Developed an account base of 3500 customers
- Achieved an average monthly run rate of 175 activations
- Consistently over performed at $18 per customer against an average revenue per customer goal of $12 per customer
AllianceAnalytics Inc. Alliance management software company Aug 2002 - June2005
Provide leadership and management in the acquisition of new customers and the development of business alliances. Created sales strategy, staffing plan, sales territories, compensation plans and developed partner programs.
- Generated $2,000,000 annual sales
- Developed alliances with system integrators resulting in $200,000 in leveraged sales
Sapient Corporation Business and technology consultant Sept. 1999 – July 2002
MANAGER CORPORATE ALLIANCES
Responsible for the management of strategic partnerships for all CRM and Content Management companies. This included targeting, recruiting, developing and management of Siebel, Vitria, Vingette, Documentum, ATG and BEA. Was a member of the CRM leadership team that built an Enterprise CRM Solution Set.
- Closed $6,000,000 in revenue
- Built $11,000,000 pipeline.
Digital Equipment Corporation
GLOBAL ACCOUNT MANAGER May 1996 – Aug. 1999
Manage the worldwide alliance for Accenture which consisted of providing strategic direction to the Americas, European and Asia/Pacific sales teams, the development of industry focused application solution sets and managing executive relations between Accenture’s senior management.
- Grew sales from $21m to $63m
- CRM and Customer Care solution sets generated $12m in new sales and a $75m pipeline
Digital Equipment Corporation Previous Positions
NATIONAL SALES MANAGER July 1993 – April 1996
REGIONAL SALES MANAGER June 1991 - July 1993
Microsoft Excel, Word, PowerPoint, Salesforce.com, Jigsaw, IZup client/server mobile application, Teletracker, BlackBerry, Android, Apple, Wireless carriers activation systems
HONORS AND AWARDS
Six time TOPDEC winner, two time Circle of Excellence winner and four time DEC 100 winner
PROFESSIONAL REFERENCES upon request
We currently looking for Sales Representatives to sell our products solution in this changing environment. Our Sales Representatives offer a variety of Life, Health, Retirement and Long-Term Care products from multiple highly rated carriers, so they can provide solutions driven guidance their clients need. As a Sales Representative, you'll provide a consultative approach to create an innovative solution that best fits the needs of each individual client. A multi-line product portfolio provides an increased ability to cross-sell existing and new clients. With industry leading compensation and the ability to earn well-above industry averages, we believe Insphere has the capability to grow your income faster than you may have ever thought possible. Insphere also invests in your success by providing office, marketing and lead-generation support as well as ongoing training and career development.
Exceptional career opportunities:
National strength and local focus
Industry leading compensation including equity opportunity*
Access to a broad portfolio of highly rated companies
Extended client opportunities through cross selling
Innovative proprietary technology platform
Continued support to grow and diversify your business
*Participation is subject to satisfaction of eligibility requirements and plan terms and
Sales Representative Requirements:
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Self-starter with the ability to work independently
Stable and successful career background
Strong and ethical performance
Coachable and competitive spirit
Passion for making a difference in the community
Collaborate with colleagues to exchange information such as selling strategies and marketing information. Maintain customer sales records, using automated systems as well as Excellent time-management and phone skills.
Please send your resume to Kevin@friendsofkevin.com
1 Blossom Lane, Merrimack, NH 03054
Enthusiastic, hardworking and self-motivated television/broadcasting professional attuned to ever-changing needs of business. A leader with expertise in marketing, television, commercial traffic, national sales and advertising. History of effective interaction and relationship management with sales professionals, rep firms and agencies. Extremely detail oriented. Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
Market Research, Proficient with Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint)
Wide Orbit Media Tracking & Revenue Software. Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Dreamweaver, Pagemaker) Quark Xpress, Lotus Notes.
•Eisenberg, Vital & Ryze Advertising
Manchester, NH 1/2013 – 7/2013
Responsibilities of Media Buyer include working closely with client and agency team to understand client's business objectives & advertising strategy develop media plans and set budget. Perform market research & provide analysis to determine brand and target market for client campaign, while developing evaluation techniques for campaigns and monitor effectiveness. Present & propose media planning schedules to client. Negotiate with media reps to obtain best rates & contracts and the most appropriate media spaces for advertising.
• Spectrum Marketing Companies
Manchester, NH 9/2011 – 12/2012
Responsibilities of Marketing Specialist include implementing marketing communication programs and campaigns for over 90 (and growing) Boy Scouts of America Councils nationwide. Manage the daily workflow of the Boy Scout of America as well as other client projects to ensure projects are on time, on budget, and on strategy while taking ownership of said projects to ensure the success of the team. Coordinate and represent brand promotion, as well as assist in advertising proposals and graphic design.
• WMUR-TV – Hearst Television
Manchester, NH & Charlotte, NC
5/2002 – 2/2011
Commercial Traffic & Continuity Specialist | Program Administrator,
Responsibilities of Commercial Traffic & Continuity Specialist include assigning appropriate commercials from agencies and local/regional clients on the station’s daily television log. Reporting to the station’s National Sales Manager, responsible for supervising the assistants at Eagle Television Sales in 5 different offices nationwide.
Responsibilities of Program Administrator include daily calls to Neilsen Media Research to report retitling changes in programming. Check & print the station’s daily log. Maintain the station’s daily program schedule and make sure that all other media outlets get any revisions by their deadlines (ie: TV Guide, Nielsen Media Research, newspapers, etc.).
From 4/2010-2/2011 responsible for formatting all the programming for 10 Hearst owned stations out of the (new) traffic hub in Charlotte, NC. Maintain all ABC, NBC, CW, THIS TV network changes. Maintain all syndicated, as well as local formats for all the stations.
Springfield, MA 9/1999 – 4/2002
National Sales Assistant,
Maintained all paid programming, national commercial orders by way of national rep firm and overflow of local commercial orders as well as assisting the traffic manager and department with commercial traffic, programming and log reconciliation. Named “Employee of the Month” in March of 2000. Left company in Feb. of 2001 to move to New Hampshire, was immediately asked to return as interim traffic manager (due to her being permanently disable) to convert entire commercial traffic database to a new traffic system.