Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

friends of kevin

Entrepreneurship for All Mentor Mixer

forall

For folks interested in mentoring and/or wanting to learn more. Attending does not obligate you to be a mentor. Great networking opportunities

When - Monday, November 21 from 6 - 8 pm 
Location - TreMonte Pizzeria Restaurant and Ice Bar, 44 Palmer St Lowell, Massachusetts

Kick back, relax, and meet other Mentors and potential mentors. Food is on us!

RSVP to Lianna@EforAll.org

Resume for Terence Ryan

Terence J. Ryan

www.linkedin.com/in/terenceryan

 

6 Carriage Way                                                                                                           (978) 799-8174  

Westford, MA 01886                                                                              tjrwestford@verizon.net 
 

 

Primary Areas of Expertise

 

Professional with nearly 30 years of management experience in engineering for the high tech industry coupled with a lifetime of public service and community involvement as both an elected official and volunteer.

     

Goal development

     

Program/project management

     

Budget planning

     

Innovative initiatives

     

Process development

     

Training and development

     

People Management

     

Successful contract negotiation

        

Public service

        

Collaborative problem solving

        

Advocacy work

        

Curriculum review and approval

        

Community outreach efforts

        

Special commissions subcommittees

        

Decision making based on the best interest of the community

 

 

EDUCATION

 

MBA, Business Administration,Framingham State College, Framingham, MA, 2000

BSEE, Electrical Engineering,Wentworth Institute of Technology, Boston, MA, 1988

BSET, Electrical Engineering Technology,Wentworth Institute of Technology, Boston, MA, 1987

 

PROFESSIONAL EXPERIENCE

 

Vice Chair, School Committee, Westford Public Schools                         2012 - Present

Westford, MA

The School Committee is the elected body that establishes goals and policies for the public schools of Westford, appoints the Superintendent, and approves the school budget, currently at $54 million. 

Serve as Vice Chair and School Committee representative on various subcommittees, including:

   

Public Works Initiative Committee, which focuses on analyzing opportunities for efficiency, consolidations and cost reductions for facilities and public works activities throughout the town. We then provide recommendations to the town for consideration and implementation.

   

Pedestrian Safety Subcommittee, which addresses pedestrian safety issues throughout the town and school.

   

Healthy Communities Committee, a newly formed committee, which has been tasked with examining ways to improve the overall health of all Westford residents, including connecting bike paths to schools and adding sidewalks.

   

School Committee negotiating team, which negotiates contracts with the teachers.

   

Also previously served on the Policy Subcommittee, which reviews and updates current school policies and develops new policies.

 

Household Manager/Public Servant                                                             2015 – Present

  

Stay-at-home father who increased time commitment and responsibilities as Vice Chair of the Westford School Committee by serving on additional subcommittees, including the Town’s Public Works Initiative, Pedestrian Safety and Healthy Communities committees. 

 

ALCATEL-LUCENT                                                                                                 2000 – 2015

 

     Americas Customer Critical Issues Lead – Global Customer Quality

  

Responsible for interfacing with 15 regional quality managers and four matrixed business units in the execution of the Global Customer Critical Issue Escalation Management Process across North and South America. 

  

Managed engagement of Customer Quality Managers and internal business units to preemptively identify and resolve high impact customer issues prior to executive escalation.

  

Responsible for forming cross functional teams to focus on specific customer issues, drawing on subject matter experts and vendor involvement.

  

Responsible for producing the Americas Customer “Heatmap” Report, outlining critical issues as part of a weekly CEO Executive Committee Report.

  

Team lead for the Global Customer Scorecard Governance Committee overseeing current quality scorecards, assessing new customer requests, investigating automation techniques, central depository issues, and best practices.

  

Advocated for the inclusion of quality management during sales process ensuring a quality review of proposed commitments. 

                                                                                          

Quality Manager - Americas Quality and Customer Satisfaction        

Areas of responsibility focused on quality, process improvement and customer satisfaction.

  

Customer Quality Manager for four national wireline customers focused on the overall customer experience including resolution of issues, survey input, feedback and customer satisfaction.

 

Represent Alcatel-Lucent at Quest Forum TL 9000 requirement reviews offering input and opinions favorable to Alcatel-Lucent roadmap strategy.

 

Responsible for ISO9001/2000 certification and migration to TL9000.

  

Managed review and implementation of FCC Network Reliability Interoperability Best Practices for network security.

  

Manager focused on two specific global initiatives, Cost of Poor Quality and the development and use of new Key Process Indicators within the Lead to Cash processes.      

  

Managed four technical employees supporting global TL 9000 measurement reporting and corporate customer quality data reports for approximately 25 products.   

  

Improved Software development processes and policies by instituting structured code inspections and implementing tracking metrics based on a Quality Dashboard”. Code inspections resulted in a 50% increase in defect removal prior to test.

 

Responsible of the internal audit program including; documentation, training of auditors, scheduling, conducting audits, and resolution of corrective actions.

  

Drove Customer loyalty index scores 26% higher, while driving an exponential higher response rate.

  

Responsible for being the independent quality advocate for identified National Wireline customer accounts, working closely with aligned Program Management and Sales teams to be the Voice of the Customer back into ALU.

  

Identified metrics to track and reduce defect resolve times from over 300 days to less than half while reducing the backlog by over 80%.

  

RAYTHEON COMPANY, Tewksbury, MA                                                            1987 – 2000

 

Senior Software Quality Engineer, Integrated Defense Systems

Expanded responsibilities from entry level engineering aide to senior quality engineer responsible for quality compliance for various missile programs. 

 

PUBLICATIONS

 

Content contributor, Quest Forum TL9000 Measurements Handbook V4.0 (2006), V4.5 (2010) and V5.0 (2012).

 

PUBLIC SERVICE

 

   

Coach/Assistant Coach: Westford Youth Baseball/Softball, Lacrosse, Soccer and Nashoba Grizzlies Youth Hockey, Westford Waves Softball: 2003 - Present.

 

   

Chelmsford Swim and Tennis Club: Chelmsford, MA – Board of Governors, 2009 - 2012.

 

   

Centralville Neighborhood Partnership: Lowell MA, 1995 – 1999.

President May 1998 – October 1999

Treasurer, 6/96 - 6/97

Board of Directors, 6/96- 6/97

 

   

Greater Lowell Food Bank / Middlesex Shelter, 1992 - 1996

Neighborhood Coordinator

“Pantry Raid” Volunteer 

 

References available upon request

Resume for Lisa Walters

      Lisa Walters

354 N. Main St. #305                                                                                                  L_Walters@yahoo.com

Andover, MA  01810                                                                                                     978-886-3892 tel

 

   SUMMARY

 

I am a highly professional, results driven ESL teacher and multicultural coordinator with the experience of teaching ESL, Spanish, and French to culturally diverse learners at high schools, colleges and beyond.  Having taught, lived, and studied abroad, I am excited about our culturally diverse populations and relate to their struggles.   I teach languages online and face to face, and enjoy using technology to supplement the students’ learning. As a multicultural coordinator, I am interested in building community that supports our ELL population and enriches every student’s academic experience.

 

 

 

PROFESSIONAL AND TECHNICAL SKILLS

 

Microsoft Word                     Microsoft Excel         Microsoft PowerPoint          Microsoft Windows Clickers                                     Blackboard                Chatrooms                            Online teaching

Program coordinator           

 

        ESL, FRENCH, AND SPANISH

 

ESL Instructor                                                                                                                       2015-present

Taught Listening and Speaking, Reading and Writing, Critical Thinking, and Living and Learning in

the USA  to multicultural students

 

StudyGroup, North Andover, MA 

Prepares international students for success in American Schools, focusing on English language

skills and acculturation.

  • Secured placement for international students in American schools
  • Developed courses such as “Living and Learning in the USA”

 

Business ESL Instructor                                                                                                       Summer 2014                                  

Taught Business English as a Second Language focusing on oral presentations and writing effective emails, memos, reports, and project summaries.

 

SEFAS International, Burlington, MA

Helps companies determine project scopes, timelines,  and resourcing.  Provides strategy, coaching, and guidance to make a project happen.

  • Created course curriculum, chose texts, and successfully incorporated the

company’s required documents to improve the students’ writing and presentations

·        

Students English proficiency progressed from C1 to C2 on the International Scale  

.  

 French Professor                                                                                                                    2010-2016

 Taught language and French Cinema with a focus on French culture

Department of World Languages and Cultures, University of   Massachusetts Lowell.

  • Taught all levels
  • Published articles and gave presentations on French Literature and second language acquisition

 

French Professor Department of Continuing Education, UMass Lowell                            2014-2015     

French 4 online. Advanced topics in grammar with a focus on French culture

  • Received excellent teacher evaluations
  • Managed chat rooms, blackboard, online gradebook

                                   

Teaching Fellow,French Studies, Brown University, Providence, RI                                1996-2003 Taught Introduction to the Literary Experience (52)

Analysis of literary texts from the 17th century to the present, including French and

Francophone narrative fiction, drama, poetry, and film

  • Worked as teaching consultant
  • Received excellent Teacher evaluations

                                   

ESL Teaching Consultant, Lawrence Family Development Charter School,                     Fall 2002 

Lawrence, MA Taught teaching assistants ESL including reading, writing,

listening and speaking

  • Student’s level improved on International Scale
  • Became acclimated to elementary student needs

                                   

ESL and Language Substitute, Andover Public Schools                                         Fall 2002-2012 Andover, MA                                    

  • Students’ writing improved
  • Students’ speaking improved

 

High School Teacher, Multicultural Coordinator                                                                 1991-1996

The Pingree School, South Hamilton, MA.               

  French language (AP), Cinema, Culture; Spanish 1 & 2

  • Produced and coordinated various programs on Multicultural Education
  • Motivated and enabled students to execute the above work

 

EDUCATION

PhD, French Studies, Spanish minor (Emphasis Second Language Acquisition) Brown University, Providence, RI

 

MA, 19th and 20th Century Francophone and French Literature (ESL certification) Brown University, Providence, RI (ESL certification)

 

 

MA, French Film and 20th century (French, Spanish certification), Ohio State University, Columbus OH.

 

BA, French and Psychology, Miami University, Oxford, OH

 

 

 

Resume for Robert Gordon

Robert E. Gordon                                                                                  (978) 875-1755

1221 Pawtucket Blvd., Unit 91, Lowell, MA  01854                                                                      hudsonmaa@gmail.com

 

SUMMARY:   Mechanical Engineering Professional with experience in engineering, manufacturing and documentation practices.

 

SKILLS:        Design Software: SolidWorks, I-DEAS Master Series, Pro-Engineer, Mechanical

                       Desktop, AutoCAD 14, Working Model, MATLAB, and MathCAD.

                       Computers: Experienced PC, Mac, and UNIX workstations user.

                       Inspection Equipment: microscopes and dynascopes.

                       Machine Shop: lathes, milling machines, and numerical controlled milling machine.

                       Test Equipment: tensile test machine and environmental test equipment.

                       Miscellaneous: Microsoft Word and Excel software and ASME GD&T.

 

EDUCATION

 

B.S. in Mechanical Engineering, University of Massachusetts–Lowell, 2000, GPA: 3.42

Member of Tau Beta Pi, National Engineering Honor Society

Member of Pi Tau Sigma, Mechanical Engineering National Honor Society

 

PROFESSIONAL EMPLOYMENT:

Self-implemented projects for alternative energy patents                                                           2004 to Present

 

Customer Service, DEMOULAS/MARKET BASKET, Littleton, MA                           2011 to Present

 

Home Health Aide, ELDERLY CARE, Hudson, MA                                                        2005 to 2011

 

Engineering Contractor                                                                                                          2006

Contract work at SOLIDVISION, Oxford, MA

·  

Created drawings of extremely precise dental implants using Solidworks CAD software.

 

Engineering Contractor                                                                                                          2005

GENERAL COMPUTER RESOURCES INC, Burlington, MA

Contract work at Analogic Corporation, Peabody, MA

·  

Implemented strict documentation procedures by conducting ECOs, modified or re-created solid models using I-DEAS and saved files in various formats for drawing review and manufacturing.

·  

Improved productivity by discovering and correcting inconsistencies between markup files and CAD files and informed the project engineers of these errors.

 

Engineering Contractor                                                                                                           2005

NATIONAL ENGINEERING SERVICE CORPORATION, Woburn, MA

Contract work at Belmont Instrument Corporation, Billerica, MA

·  

Located over 100 lost CAD files, and established a new database of these files still used today, thereby saving the company the time and cost of recreating the files.

·  

Minimized company time and cost by reverse engineered telescopic I.V. bag hanger design.

 

Salesman at LEGO, Burlington, MA                                                                             2003 to 2005

 

Teacher at GRACE CHAPEL, Lexington, MA                                                             2002 to 2003

 

Mechanical Engineer                                                                                                   2000 to 2002

ROCKWELL AUTOMATION ALLEN-BRADLEY, Chelmsford, MA

·  

Created and modified production drawings.

·  

Worked on ECO’s.

·  

Conducted life tests for various sensing devices to test environmental integrity.

 

Process Development Engineer                                                                                                2000

RAYTHEON ELECTRONIC SYSTEMS CORPORATION, Andover, MA

·  

Interfaced with Manufacturing Engineer and Process Engineering team to extract Semi-rigid cable info. (Pro-Piping) and create manufacturing inspection templates from solid model database using PRO/ENGINEER 3D CAD/Intralink software.

·  

Created Process Plan for manufacturing.

 

ADDITIONAL WORK EXPERIENCE       

 

Teacher Assistant (Volunteer), ARUNA’S PLACE FOR CHILDREN, Sudbury, MA                  2008 to 2009

 

Teacher Assistant, GOLDEN POND RESIDENTIAL CARE, Hopkinton, MA                                        2008

 

SECURITY CLEARANCE:  Secret (Mitre Corporation) – 1995

 

 

Resume for Kimberly Arms

 

KIMBERLY A. ARMS

184 Harvard Road, Littleton, MA 01460

(978) 302-5872 Email: kaa@tiac.net

_____________________________________________________________________________________

 

PROFILE

 

  • Masters level healthcare professional with over twenty years experience developing, implementing and managing complex projects within time and budgetary constraints.
  • Proficient in contracts operations management: negotiations, facilitation of RFP process and auditing.
  • Experienced in leading cohesive, high performing cross functional teams.
  • Proven strength in business development, budgeting and quality assurance initiatives.

 

SUMMARY OF SKILLS

 

Strategic Planning * Project Management * Budget Management & Analysis * Regulatory Compliance* Business Operations Management * Contract Management * Vendor Relationship Management* Negotiation * Marketing * Customer Relationship Management * Team & Professional Development* Problem Resolution * Recruitment                                                                                                                   

 

PROFESSIONAL EXPERIENCE

 

Premier Home Health Care of Massachusetts, Inc. Northborough, Pittsfield and Fall River MA

Regional Director, 2010-2016

 

  • Provided overall management and administration for three branch locations serving entire State of Massachusetts including evaluation of marketing and business development activities to achieve corporate objectives.
  • Contributed to the development of annual budgets of approximately $7M, projection models and subsequent P&L management.
  • Developed and executed plan to bring all branch locations into 100% compliance for all contracts.  
  • Decreased annual advertising costs by over 50% through the development and promotion of employee incentive programs.
  • Introduced new product line that resulted in 30% increase in sales within first year.
  • Increased overall branch gross margins by10% within a 2-year period.

  

Premier Home Health Care of Massachusetts, Inc. Worcester, MA

Branch Administrator, 2008-2010

 

  • Provided management and administration of the Worcester Massachusetts Branch that included ensuring compliance with all federal, state and local regulations as well as contract credentialing requirements.
  • Developed, implemented and monitored annual business plan including marketing and business development activities reflective of plan.
  • Created extensive marketing action plan resulting in 50% revenue growth within the first year. 
  • Expanded patient and paraprofessional census by 100%.
  • Improved company visibility by relocating branch from Worcester to Northborough in 2010.

 

Elder Services of the Merrimack Valley, Inc., Lawrence, MA

Assistant Director of Home Care, 2004-2007

 

  • Contributed to the management and administration of  $40,000,000 state home care program including; budget analysis, program performance measures, compliance with all state policiesand regulations, ongoing staff supervision and performance appraisals.
  • Responsible for management of state home care contracts: facilitation of request for proposal process, negotiations, contract development, performance monitoring and vendor audits.
  • Introduced a new system for client co-payment collections resulting in a 50% reduction of overdue co-payments within the first year.
  • Cultivated strategic partnerships with senior housing executives that led to the development of the 

corporation’s first HUD 202 Senior Housing.

 

Elder Services of the Merrimack Valley, Inc.

Project Manager, 1993-2004

 

  • Managed and administered state home care supportive services programs with a combined annual budget of $1,000,000+. Duties included budget analysis, program performance measures and compliance with all state and federal policies and guidelines.  
  • Co-authored corporation’s first $1,000,000 federal grant for supportive housing services and subsequent grants for additional program support over a 10-year period.
  • Designed and implemented innovative and cost effective model for supportive services developments leveraging resources to save significant amounts of money annually.
  • Expanded supportive services developments within the corporation’s territory by 75% within a 2-year period. 

 

TECHNICAL SKILLS

 

Microsoft Office: Word, Excel, PowerPoint, Access, Outlook

                                        

 

EDUCATION/LICENSURE

         

Master of Science, Springfield College                                                Licensed Social Worker (MA)

Bachelor of Science, Fitchburg State University                     

 

 

Resume for Elizabeth Walsh

Elizabeth D. Walsh                                                                                    

161 Atlantic Avenue   Salisbury, Massachusetts 01952   (978) 580-8843   ewalsh312@gmail.com

 

 

SUMMARY

 

A hardworking and energetic sales professional with extensive experience in mastering new products and handling internal and external clients, using organizational, interpersonal and communication skills.  Accomplished in territory management and customer support.  Possesses a proven track record of increasing sales growth, customer satisfaction and repeat business.  A quick learner and adaptable team player who works cross-functionally to achieve results in a timely manner. 

 

 

EXPERIENCE

 

US FOODS, INC., October 2005-June 2016

Inside Sales Representative, Seabrook, New Hampshire, 2008-2016

 

Serves as primary liaison between Hospitality Services Group and US Foods, responsible for $5 million in sales annually.  Processes customer orders, price quotes, sample requests, returns and credits accurately and in a timely manner.  Proactively recommends items to customers to increase customer satisfaction and improve order profitability.  Educates customers about terminology, features and benefits of products in order to improve customer satisfaction and increase sales.  Monitors scheduled shipment dates to ensure expedited and timely delivery.  Contacts customers following sales to ensure ongoing customer satisfaction and resolution of any complaints or issues. 

§ 

Works with marketing to coordinate food shows and rollout of new products via samples with hands-on demonstrations and presentations.

§ 

Works cooperatively with outside sales and brokers to grow existing customers, creating new customers and exceeding monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. 

§ 

Increases sales and average order size through cross-selling, upselling and add-on sales by offering promotional sales items. 

§ 

Consistently earns incentives for upselling house-branded products. 

§ 

Provides telephone and sales support to all customers and eight internal departments, ranging in size from ten to 100 associates.

 

 

Territory Manager, Sales Representative, Peabody, Massachusetts,2005-2008

 

Introduced and sold new products to customers through sales presentations and food shows.  Supported customers by analyzing market trends and recommending products to support trends.  Worked with credit department and customers to collect all balances due based on approved credit terms.  Prepared sales budgets and reports, processed credits and pickup requests and prepared price quotes and menu suggestions based on current food costs. 

§ 

Built a $2 million customer base while maintaining existing customers and maximizing profitable sales. 

§ 

Increased customer base sales by 400% and gross profit by 42%, consisting of a 25% LIC administrative markup.

§ 

Exceeded monthly sales goals and new customer penetration. 

§ 

Managed customers’ delivery time windows as published by the transportation department and addressed any problems that occurred during the order process, such as delivery errors, truck shortages and stock outs.

§ 

Initiated cold calls and followed up on leads to generate new business.

 

 

 

 

 

SHAHEEN BROS., INC., Amesbury, Massachusetts

Accounts Manager, Sales Representative, 2002-2005

 

Primary account manager for $1.2 million customer base.  Provided profitable price quotes and established payment and credit terms to customers.  Introduced and sold new products to customers.  Successfully contributed to all company sales team product promotions.

§ 

Increased customer base sales by 60% and gross profit by 42% within a two-year period. 

§ 

Exceeded monthly sales goals and new customer penetration. 

 

 

CARLTON-BATES COMPANY, Haverhill, Massachusetts

Inside Sales Representative, 1999-2002

 

Responsible for expanding and maintaining sales in a $3.5 million account base, using strategic business planning, with a strong focus on major accounts. 

§ 

Provided all aspects of account management, including price quotes, expediting product, forecasting sales and resolving invoice issues.

§ 

Served as primary liaison between customers and manufacturers, utilizing communication and negotiation skills.

§ 

Generated leads and cold calls to assist field sales in expansion of customer base. 

 

 

ADDITIONAL EXPERIENCE

 

KITCHEN & KUTCHIN, INC., Burlington, Massachusetts, Inside Sales Representative, Manufacturers’ Representative, 1989-1999Utilized communication and sales skills between customers and manufacturers’ representatives to identify customer product requirements and pricing.  Responsible for extensive product knowledge and market conditions for 35 manufacturers in the semiconductor industry.  Successfully implemented company sales strategies and business plans. 

 

 

EDUCATION

 

Lasell Junior College, Auburndale, Massachusetts, A.A. in Accounting, 4.0 GPA

 

 

SPECIAL SKILLS

 

MS Word, Outlook, Excel, Tandem, Prism, Edge

 

 

INTERESTS

 

Running (Completed First Half Marathon in 2014), Cooking, Animal Welfare

 

 

VOLUNTEERISM

 

Annual beach cleanups

 

 

 

Resume for Patricia McKeever

         Patricia E. McKeever

                                                            pchalfin208@comcast.net

 

 Summary 

Programmer/Systems Engineer with expertise in the IT, Collection, Insurance and Real Estate Industries. Familiarity with many computer languages. Excellent attention to detail, ability to think outside the box and visualize the over all picture. Ability to focus on the problem at hand and streamline the processes. Proven ability to work well in a team environment as well as independently. Completed course of study in C# and ASP and ADO.NET.

 

Professional Development 

Knowledge of Excel, Word, and Outlook. SQL, Crystal Reports, courses in COBOL, Assembler, FORTRAN,  JCL, Visual Basic.NET 2.0, Visual Basic, Java Script, Object-Oriented Analysis and Design, Dream Weaver, HTML, Java Fundamentals, JD Edwards WorldWriter, Auditor Training

 

Professional Experience

Merkle Inc, Marlborough, MA                                                                          06/2012 – 08/2016

Senior Operation Analyst

  • Receive and process input feeds for Samsung, Clorex, Amgen, etc. using Tidal
  • Verify compliance, quality and accuracy of input using SQL queries
  • Perform file transfers using sftp
  • Coordinate production schedules
  • Monitor system up time, 24/7
  • Maintain documentation and logs using Microsoft Office Suite

                       

Epsilon, Wakefield MA                                                                                     01/2011 – 02/2012  

Production Analyst

  • Receive and process input feeds for Kelloggs, Unix Operating system
  • Verify compliance, quality and accuracy of input using SQL queries
  • Perform file transfers
  • Coordinate production schedules
  • Monitor system up time, 24/7
  • Maintain documentation and logs using Microsoft Office Suite, including Pivot Tables

 

Stephens and Michaels Associates, Salem, NH                                                07/2009 – 11/2010

Programmer/Analyst           

  • Develop and Maintain complex Artiva Collection Database scripts for clients
  • Create consolidated Crystal Reports from the Artiva Relationship Database

 

Fidelity Investments, Boston, MA                                                                     07/2007 – 11/2007

Programmer/Analyst/Production Support Engineer - Fidelity Pricing & Cash Management Services – Contract Position                      

  • Maintained and created Mainframe Programs, Endevor, Control M, Cobol II, TSO
  • SPUFIs to query and access information on the DB2 database, exposure to Platinum
  • Maintained Word documents in the Enterprise Document Management Services
  • Updated Bank Holiday and production schedules for Custody Banks
  • Made changes to production job scheduling as needed due to current production situations 

 

CGI, Andover, MA

International information technology and business processing service firm    02/1998 – 05/2007

Programmer/Analyst COBOL

  • Developed, updated and maintained programs for the Universal Billing System for the Massachusetts Automobile Division using COBOL, Endevor, TSO and VSAM files
  • CICS for testing of client’s changes and updates
  • Information Assurance for the customer’s security passwords and provided monthly reports for client audits
  • Installed, tested, and maintained the R L POLK updates to the automobile insurance rating system
  • Massachusetts Automobile client requested update and maintenance of system, i.e. rate increases, broker commission increases, error in program logic, etc.
  • ARTS/ICAPS/MAPPS assigned risk automobile insurance application programming and support 

 

Quality Microwave Interconnects Inc, Wilmington, MA

Manufacturer of microwave connection parts                                                07/1996 –02/1998

Programmer/Analyst

  • Design and creation of the company’s retail and distribution database using Microsoft ACCESS
  • Development of customer quoting process using ACCESS
  • Maintained programs for testing of company’s product on HP Network Analyzers using Rocky Mountain Basic
  • Evaluated and recommended vendors for software purchases

 

Prior to 1996: 

Lois Paul and Partners, Burlington, MA

Public Relations Firm

 Assistant Account Coordinator

·        

Provided team-support; booking travel, trade show planning

·        

Maintained the company media database   

 

CB Commercial Real Estate, Waltham, MA

Research Assistant

  • Maintained Commercial Real Estate Database
  • Compiled commercial real estate sales force reports
  • Developed maintenance system manual

 

Telemarcom, Andover, MA

Founder

  • High Tech and Medical telemarketing, speaking with OR doctors and nurses re: medical devices that would aid them in their work or companies to ascertain what software would improve their jobs
  • Accumulating data for new products for manufacturers or sales lead generation

 

Phillips Academy, Office of Academy Resources, Andover, MA

Resource Analyst

  • Traced lost alumni using bits of information gathered through research
  • Maintained alumni and student data base

 

Massachusetts Health Data Consortium, Waltham, MA

Programmer/Analyst PL1

  • Translation of data from cooperating hospitals for State Hospital data base, in PL1
  • Publication of statistical reports and studies for state and national distribution

 

Epsilon Data Management, Burlington, MA

Programmer/Analyst PL1

  • Conversion of client and commercial information for client appeal mass mailing using PL1
  • Created programs to merge letter content and addresses information 

Softech, Waltham, MA

Program Development Coordinator

  • In charge of running software programs from coding through debugging to testing
  • Weekly file maintenance
  • Responsible for all development JCL

John Hancock Mutual Life Insurance, Boston, MA

Programmer/Systems Analyst FORTRAN, BASIC

  • Developed retirement benefit quoting for key case policy holders
  • Created a study in International mortality for expansion into the international pension marketplace 
  • Wrote major program for Group Pension Sales Department for competitive rate project

 

Education 

St. Lawrence University, Canton, NY

Bachelor of Science – Liberal Arts – Major in Mathematics

 

University of Massachusetts at Lowell, Lowell, MA

UNIX Certificate Program, courses completed- Introduction to UNIX Operating System, C Programming, Data Structures and the C language

 

Resume for Charles Orosz

Charles T. Orosz

978-618-9990  •  charlie.orosz@gmail.com  •  www.linkedin.com/in/charlie-orosz-9680b37

 

ONLINE, CONTINUING, and PROFESSIONAL EDUCATION PROFESSIONAL

An entrepreneurial leader in the field of education and training with over 25 years’ experience creating and implementing online and classroom programs that are innovative and achieve results. Strong work ethic coupled with the ability to lead, manage, and coach staff to work productively and enthusiastically. Advances vision and mission through planning, team building, communication, and successful execution.

Expertise, Knowledge, and Skills:

·   

Strategic Planning

·   

Curriculum Design and Development

·   

Adaptive Learning

·   

Bottom Line Driven

·   

Competency Development

·   

Cross-functional Team Building

·   

Human Centered Design

·   

Lead Through Influence

·   

Trusted Values-Based Partner

·   

Business Development

·   

Program/Project Management

·   

New Program Development

·   

Concept to Market Leadership

·   

Innovative Driver of Change

·   

Business Process Creation

Select areas of accomplishment:

·   

Led the team that increased New England Region UPCEA conference attendance by 53% over the previous year.

·   

Over a five-year period, implemented new programs and delivery modalities that grew online and evening from 20% to 49% of credits delivered at Bay State College.

·   

Led the creation and delivery of the first online Adaptive Learning certificate program that resulted in thousands of enrollments and extremely high student satisfaction.

·   

Implemented numerous changes that resulted in a 38% growth of the CE division in three years.

·   

Created, implemented and managed new curricula and processes that grew the Boston New Horizons from last to first in the mega markets in only 13 months.

·   

Developed, delivered, and/or managed 12 training programs that increased revenue from $8M to over $29M/year over seven years in transitioning tens of thousands of students into the IT workforce.

·   

Led the design and development of the Desktop Support curriculum that won the 2001 CompTIA Career Awareness Award.

·   

Managed the instructional analysis and design services that resulted in customized learning solutions for major clients: Disney, Fidelity, Verizon, Daimler Chrysler, John Hancock, etc. and resulted in millions in revenue.

Professional History

Bay State College, Boston and Taunton                                                                                  October 2009 – July 2016

Director of Evening and Distance Education

Tapped to lead the President’s vision for Online and Boston and Taunton evening campuses.

·   

Led the creation and execution of the strategic plan for Online division

·   

Achieved the initial DOE and NEASC accreditation for online associate and bachelor degrees

·   

Guided a faculty focus group that led to an online quality improvement plan based on the Quality Matters Rubric

·   

Worked closely with Deans and Department Chairs on the development and delivery of 130+ online courses

·   

Piloted and implemented web support for all courses at the college

·   

Migrated to a Web 2.0 compliant LMS and reduced per course cost by 46%

·   

Pushed for and beta tested a student portal for the college

·   

Increased degree, concentration, and certificate offerings from seven to twenty-one

·   

Created and implemented a college-wide Credit for Prior Learning policy that increased transfer by 31%

·   

Partnered with Smarthinking and Straighterline to improve student support and degree completion

·   

Selected the location, oversaw the design and build out, and moved the Middleborough Campus to Taunton


Director of Continuing Education
Managed the Boston and Middleborough evening campuses

·   

Created and executed a strategic plan for the evening campuses

·   

Redesigned the advising model to be more efficient and student friendly

·   

Pushed for college-wide business rules and documentation of processes and procedures

·   

Led improvements to the technical infrastructure and working environment at the Middleborough campus

·   

Improved term to term retention from the mid-eighties to mid-nineties and increased associate to bachelor enrollments by 350%

·   

Selected and implemented a college-wide online evaluation system

New Horizons Computer Learning Center of Boston                                                       October 2007-October 2009

Director of Career Development                                                                                                                                                        

Selected to increase focus on the consumer market, oversee the relationship with Career Centers and WIBs, and manage our grant process.

·   

Led the increase of consumer sales from less than 5% of total revenue to over 35% in less than six months

·   

Updated state approved programs to focus on demand occupations

·   

Increased consumer student population by 650%

·   

Managed government contacts and education licenses

Director of Training and Operations                                                                                                                                                

Responsible for the creation and delivery of training courses and programs to the business and consumer markets. Led the operations, training, and information services staffs.

·   

Created highly successful consumer evening programs that increased evening revenue by over 500%

·   

Implemented fiscal controls to ensure profitability of custom B2B sales

·   

Instrumental in closing an innovative custom B2B opportunity that generated $30K in monthly revenue

·   

Successful implemented a new delivery methodology after two previous failures – represented over 60% of the student population

·   

Managed a staff of 30 FTEs and a large pool of contractor trainers

Principle Consultant                                                                                                                           September 2006-Present

Provide consulting and learning services to businesses and managed service providers (MSP).

Clients: IntellADAPT, Avaya, AT&T, North Shore Work Force Investment Board, and Effective Student Marketing     

Boston University Corporate Education Center, Tyngsboro, MA                                                     1995–July 2006         

Director of Curriculum and Instruction (2002–2006)

Managed training department including $2.4M/year development budget, 20+ staff/contractors, curriculum research and development, classroom and e-learning courseware, and related services directed to the corporate and professional markets. Provided pre/post-sales and marketing support, negotiated contracts and managed vendors.

·   

Restructured Curriculum Development Department, improved quality and reduced courseware development expenses 20-100% that supported the 2-year, from 0 to $3M/year revenue growth into the international market

·   

Led the efforts of forming and implementing a new sales/marketing strategy and restructured IT training programs that led to increased sales revenue including $1M in first year from one corporate customer alone

·   

Increased product portfolio and revenue by researching, recommending, and implementing new curriculum

·   

Used various technologies to design and implement a Dynamic Learning Model that allowed for simplified customization and delivery methods (classroom, e-learning, blended, OJL, etc.) to meet client needs

Manager of Instruction (2000–2002)

Managed full time staff instructors, contract instructors, and subject matter experts in the delivery and creation of technical courseware for the corporate, professional, and career-changer markets.

·   

Significantly improved customer satisfaction during a period of rapid growth by monitoring, evaluating, and coaching instructors in classroom management and delivery techniques

·   

Reduced classroom costs 10-20% without impacting quality on several certificate programs by blending eLearning with classroom instruction


Boston University Corporate Education Center, Tyngsboro, MA (continued)                                1995–July 2006

Senior Technical Instructor (1995–1999)

Taught certificate programs, designed and developed technical courses, provided pre/post-sales support and IT network project support including Netware Directory Services, network design, troubleshooting etc.

·   

Played a key role in the creation and delivery of numerous technical courses including the Microsoft Certified Systems Engineer certificate program that won the 1998 Excellence in Training Award from Microsoft

·   

Worked with other program instructors in creating a new PC Service and Support program that led to a 500% increase in student enrollment and associated revenue

Computer Learning Center, Somerville, MA                                                                                                          1992–1995

Manager of Technical Services / Department Head / Lead Instructor          

Managed full and part-time instructors and technical support specialists.

·   

Created and delivered the PC/LAN Tech Support program, that grew from 36 to 400 students per year

Digital Equipment Corporation, Waltham, MA                                                                                                   1983–1992

Services Account Manager / Field Service Engineer          

Managed/Sold a service portfolio of products and services directed to the insurance and financial industries; major accounts included major Boston banks, insurance companies, law firms, state and federal agencies and Depart of Defense contractors

·   

Received numerous customer service and sales awards

Massachusetts Army National Guard, Camp Edwards, MA

Flight Operations NCO, Held Secret Clearance, Honorable Discharge

United States Marine Corps, Camp Lejeune, NC

Special Intelligence Communications Center Supervisor, Held Top Secret SI Clearance, Honorable Discharge

Education, Training & Certification

Bachelor of Arts in Business Administration 1988, Anna Maria College, MA

Certificate in Project Management, Boston University

Certificate in Instructional Design. Boston University

Certified Online Instructor, Walden Institute

Dale Carnegie Course in Effective Speaking and Human Relations; received the Human Relations Award

Microsoft:  MCT, MCSE+I

Exin: ITIL Foundations

TIA: CTP

CompTIA: Certified Technical Trainer+, A+, Network+, I-Net+

FOA: CFOT

Novel: CNI, CNE

Professional Affiliations

University Professional Continuing Education Association

Board of Directors and past New England Region Chair

 

North Shore Technology Council – Past Membership Chair, BoD

 

International Institute of Business Analysis:  Championed the creation of the first US chapter

 

CompTIA:  Served as advisor on the NITAS, I-Net+, and Network+ programs

Recent Presentations

Alternative Credentials - UPCEA-NE Conference 2014

 

Alternative Paths to Credit – UPCEA-NE Conference 2013

 

 

Resume for John Wilkinson

John M. Wilkinson

50 Howe Street                              (978) 688-4741                                                                                 Methuen, MA   01844                     jwilk44@verizon.net                                                                                                                                           

 

SUMMARY OF QUALIFICATIONS

Experienced Operations Manager with strong achievement in project management, process improvement, data management, customer service and staff development skills.  Excellent communication and interpersonal effectiveness.  Successful in working with a variety of departments, global service providers, auditors and regulatory bodies.

 

TECHNICAL SKILLS

MICROSOFT OFFICE APPLICATION  PROJECT MANAGEMENT EMPLOYEE RETENTION

MUTUAL FUND ACCOUNTING                 BANK RECONCILIATION STAFF TRAINING &DEVELOPMENT

CONFLICT RESOLUTION SALES MANAGEMENT CALL CENTER MANAGEMENT

MULTICURRENCY SYSTEMS         CUSTOMER SERVICE INVENTORY MANAGEMENT

PRESENTATION SKILLS SYSTEMS CONVERSIONS PROCESS PLANNING &  IMPROVEMENT

MULTI-LEVEL COMMUNICATION FINANCIAL SERVICES EXPERIENCE 401K PROCESSING KNOWLEDGE

 

 ACCOMPLISHMENTS 

  • § Successfully managed the offshore migration of 25% of the 401k Research and Resolution Departments adjustment processing responsibilities to India resulting in significant organizational cost cutting.
  • § Implemented start up operations department for Baybank’s entrance into the Mutual Fund market where assets increased to over 1.25 billion dollars after one year.
    • § Implemented Operational efficiencies that increased Retail Branch profitability by 13% in 2009.
    • § Executed solutions that processed over 3000 Health Care claims daily through quality screening, problem resolution and reject streamlining to ensure more timely client funding.
    • § Established procedures for "E-Trade" operational processing for account opening and trade execution of investments.
    • § Implemented several associate recognition programs designed for improved moral and retention which resulted in 26% reduction in departmental turnover. 
    • § Successfully managed the relocation of the Putnam Investments Fund Accounting department from Braintree MA to Andover MA.       

EXPERIENCE

J P Morgan Chases – Client Service Advisor I (Contractor)                                                          2016 - Present

Provides telephone support to Merchants and Clients and performs account analysis and problem resolution using various systems/applications, analytical and critical thinking skills and personal level of service.

 

Dynamic Introductions – Events And Marketing Manager                                                            2015 - Present

Manage Office for  Marketing  of  professional  singles organization.

 

By Appointment Only – Team Manager                                                                                          2014 - 2015

Manage staff of Business Development Reps making outbound sales appointments.

 

Alliance Imaging - Call Center Manager (Contractor)                                                                       2012 - 2013

Oversaw handling of all incoming and outgoing calls related to the scheduling of medical imaging scans.

 

Bank of America - Branch Manager                                                                                                2011-2012

Managed branch associates on customer service, regulatory compliance, cash reconciliation and sales within a professional environment.

 

Beacon Health Strategies - Claims Manager (Contrac                                                                    2009 - 2010

Managed staff of claims processors and customer service associates on the timely processing of Health Care claims.

 

Patterson Dental - Operations                                                                                                   2008 - 2009

Supervised branch operation designed on the sales, service, installation of Dental equipment and goods.

 

Bonin Appraisal Services - Business Manager/Appr                                                                     2005 - 2007

Effectively managed the marketing, research and formulation of single family real estate market appraisals.

 

Fidelity Investments - Research and Resolution Manager                                                             2005

Managed staff of 4 supervisors and 25 associate level clerks in the research and resolution of processing errors found in customers’ defined contribution investments.

FT Interactive Data -Data Production Manager                                                                               2000-2004

Supervised a 24/7 operation overseeing the data capture and validation of global financial data.

 

  EDUCATION

Associates Degree Business Management -Quincy College, Quincy MA.

 

 Professional Development

Management related training and development seminars:

  • Communication with Diplomacy and Professionalism
  • Addressing Unacceptable Behavior Effectively 

 

Resume for Robert Saunders

26 Mill Pond Robert M. Saunders H: 978-208-8595

North Andover, MA 01845 robsaund612@gmail.com C: 617-962-5675

 

SUMMARY 

Executive with Sales, Marketing and New Business Development experience with a proven track record of selling innovative services/solutions. Made a successful transition from a sales role in the printing industry to a similar, yet brand new role in the senior living industry. Excited to continue that development and growth in my new career. 

EXPERTISE 

Proven success selling Independent Living, Assisted Living and Memory Care services.

·

Ability to meet and exceed monthly/quarterly/annual sales goals

·

Community occupancy has improved by 5 percentage points over the last quarter

·

Wellspring Village improved 75% occupancy to 100% occupancy during that same period

·

Recognized for my ability to work well independently, as well as in our community team setting

·

Embrace all aspects of the Brightview sales process and culture

·

Excellent listening and communication skills, both critical components to achieving success in my current role

·

Focus on customer service and customer satisfaction and achieving occupancy and financial targets

·

Skilled public speaker

·

Understanding of business finances; P&L, Budgets, Commission plans etc.

·

Knowledge and experience with YARDI system 

Enjoyed a successful career in the Publishing industry and developed skill-sets and transferable skills that will continue to aid me in the development of my new career

·

Managed sales force for $20MM sales acquired Editorial, Design and Production group

·

Lead and implemented business unit sales strategy for digital print services.

·

Developed and sold SaaS custom publishing application

·        

Grew revenue across multiple, networked facilities to $15 million in 2 years.

·         

Participated on team that successfully developed and sold POD solution to 2 major book publishing clients.

·        

Maintained sales volume while reducing expense by 30% after restructuring acquired sales force.

·

Grew digital services sector from $3.8 million to $5+ million annual sales. 

·

Developed successful relationship with new client; took sales from zero to $2 million annually and #1 account.

·

Delivered $1+ million incremental revenue via new service offerings. 

·

Earned award for exceptional sales performance.

  

                                                                     PROFESSIONAL EXPERIENCE 

BRIGHTVIEW SENIOR LIVING, Country Club Heights, Woburn, MA                         September 2015 – August 2016

Community Sales Director

·        

Serve as the “sales leader” of Country Club Heights, a 107 apartment community offering Independent, Assisted and Memory Care options to current and potential residents

·        

The CSD position is a competitive, direct sales role; responsible for all aspects of customer realtionships throughout the sales cycle.

·        

Through my own efforts and with the support of my Director team, CCH has averaged a move in per week over the last quarter

·        

Collaboratively lead departmental Directors to insure all aspects of community life, (care, dining, programming, plant operations), are consistently best in class

·        

Manage, record and maintain customer relationship information in YARDI system

·        

Responsible for leading all personal visits to the community by prospective residents/family members

·        

Conduct in-depth discovery interview to better understand the physical, cognitive and financial suitability of prospective resident.

·        

Take an active role in planning and implementing on-site events for the public and visiting professionals.

·        

Understand the competitive landscape by visiting other communities and gathering information on their fees and services.

·        

Assist in the development of the marketing and business plan for the community

 

 

CENVEO PUBLISHING SERVICES, BostonMA                                                                                                    2013- 2015

Selling Sales Manager

·              

Managed 2 man sales team focused on Book, Legal, Directory verticals. Sold $8+ million in 2014.

·              

Worked with major international STM/Journal publisher to renew $20 million print contract and new Warehouse & Distribution contract.

·              

Sold 3 year, $6 million contract to provide marketing collateral print and mailing services to major international publisher

·              

Sold XML-first composition and conversion services to new Professional publishing client.

 

 

QUADGRAPHICS, Boston, MA                                                                                                                              2012- 2013

Sales Representative

·              

Responsible for selling Commercial & Specialty print services, including packaging, POS and digital print in the Eastern Region.

·              

Focused on BioTech, Health, Technology and Financial verticals. Selling traditional print, integrated media solutions and data driven web to print services. 

 

R.R. DONNELLEY & SONS, Boston, MA                                                                                                                  1995-2012

Director of Sales, Digital Services, 1999-2012

·     

Directed $15+ million pre-media services business unit; created and implemented strategies for digital and cross-media sales.

·     

Launched hybrid domestic/offshore business serving the Education and Trade Publishing markets.

·     

Managed sales of $15M digital print, Inventory Replenishment and Ultra Short run POD Solution.

·     

Monitored competitive landscape for latest data on price and capabilities.

·     

Interfaced effectively with C-level executives at client companies to provide consultative business solutions.

·     

Worked with Operations, Marketing, Manufacturing and Customer Service to assure superior quality and deliverables.

 

Senior Sales Representative, Electronic Services, 1995-1998

·     

One of 1st in company to sell new prepress and digital services, complementing traditional print/bind core business.

·     

Secured new accounts in New York, Boston, Chicago and California.  Achieved $655K year 1, then doubled year 2.

 

Up to 1995 Sales and Sales Manager in electronic prepress selling to book, catalog, direct mail and commercial markets in the Boston/New York area, also Chicago and West Coast.

 

INDUSTRY ASSOCIATIONS 

Bookbuilders of Boston, Board of Directors, 2014 to 2015                                 

  

EDUCATION

B.A., History, Bristol University, England

Certificate, New Product Development Management, Executive Program, Kellogg Graduate School of Management, 2002