Cell: (857) 225-2393
Results-oriented leader with over 15 years of proven expertise in sales and account management, business development, contract negotiations, training, and marketing. Recognized ability to communicate, implement, evaluate, and produce results in a variety of business settings. Proficient financial, interpersonal, customer service and communication skills.
- Kept track of event finances including check requests, invoicing, and reporting
- · Served as liaison with vendors on event-related matters
- · Communicated with customers via multiple social media platforms – Facebook, Twitter, Constant Contact
- · Coordinated appointments and visits to see our space, and scheduling of events on the calendar
- · Proposed new ideas to improve the event planning and implementation process
- · Established new customers and created new business from existing accounts, generating $8M in annual revenue for a major office supply chain
- · Sales responsibilities included qualification of leads, customer application process, quote generation, contract management, and collections
- Marketed finance rental program with first year’s revenues of $400K
- Successfully grew and maintained new accounts utilizing trade shows, direct calls, direct mail campaigns, “business reviews” and special promotions.
- Conducted product demonstrations via vendor shows, seminars, and electronic commerce training
- Managed account database (ACT) of over 4,000 customers
- Researched and generated prospective market lists
- · Provided customers with product and service information for 12 “Z Pizza” franchises
- · Coordinated various office support services, including purchasing, tradeshow /event planning, and facilities management
- · Developed client rapport, solved problems and efficiently communicated customer concerns to operational personnel
- · Repeatedly selected as a long-term substitute for teachers on maternity or extended medical leave
- · Fulfilled both short and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades pre-K to 12)
- · Instructed classes of as many as 24 students; communicated with teachers, administrators and parents; and built a positive rapport with students
MERRIMACK VALLEY PAVILION, July 2014 – September 2015
TOWN OF ANDOVER, Andover, MA
Certified Substitute Teacher
October 2013 – June 2014
INFINIMED, Andover, MA
Sales and Marketing Assistant
January 2010 – October 2012
EXIT 41, Andover, MA
Call Center Representative for Z Pizza
February 2009 – December 2009
THE EAGLE–TRIBUNE, North Andover, MA
Outside Sales Representative
November 2006 – March 2008
OFFICE DEPOT, Billerica, MA
January 2000 – January 2002
Masters of Business Administration, University of Massachusetts, Boston, MA
Bachelor of Science in Management, Montclair State College, Montclair, NJ
Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches. Proficient in Microsoft Office, Managed Account Database (ACT), Utilized POS Database
ANDRE´ S CAAMAN˜ O
Portfolio site: https://andrescaamano.journoportfolio.com
18 Carmine Road Nashua, N.H. 03063-3023 (603) 682-5701
Exceptionally focused award-winning publishing professional poised to deliver high-quality finished products and communications. Consistently meets daily deadlines, particularly when facing multiple and complex projects involving daily page design, while achieving quality editing, proofing and writing.
ª Extensive newspaper and publishing experience
ª Outstanding knowledge of editing and writing
ª Efficient leader and manager of editorial staff
ª Superior proficiency in proofreading techniques
ª In-depth expertise in print, web publications
ª Exceptional research and analysis abilities
ª Strong and creative page design skills
ª Proficient in managing multiple projects within deadlines
ª Editing and writing expertise on local news and education
ª Passionate, detail-oriented problem solver
ª Proficient in Adobe InDesign and Adobe InCopy
ª Solid knowledge of Adobe Photoshop and Adobe Acrobat
ª Expert ability in QuarkXPress and NewsEdit Pro
ª Experienced in Microsoft Word, PowerPoint and Excel
ª Strong expertise in various CMS, including Saxotech
ª Extensively trained in Associated Press style
RECENT RELEVANT EXPERIENCE
THE GARDNER NEWS, Gardner, Mass.
Analyze planning for upgrading and modernizing computer systems and pagination software. Coordinate development of Newspapers In Education program and annual supplement.
• Successfully scheduled and designed Newspapers In Education supplement despite delays prior to involvement.
• Initiated return of cosponsoring local political debates, including for Mayoral and City Council races.
Brand Quality Assurance Specialist 2014-2015
GYK ANTLER, Contractor, Manchester, N.H.
Proofread, copy edited and provided copy for all client print materials, websites, along with radio and TV spot scripts for more than 40 clients. Communicate with account management and clients to effectively troubleshoot content issues.
• Completed client materials for America’s Test Kitchen in lead up to website relaunch over weekend.
• Edited materials that led to long-term contract with state government client, following decade of unsuccessful bids.
Copy Editor 2014-2014
NEW HAMPSHIRE UNION LEADER, Manchester, N.H.
Assisted editorial desk with copy editing and proofreading of local and wire copy for three daily editions. Handled design, wrote and edited headlines for Page 1 stories and other sections as needed.
• Began production of completed page designs utilizing InDesign within first week on job for local news sections.
• Updated and maintained website, posting live between 25 to 60 articles and photos, along with editing for the site.
Senior News Editor/Newspapers In Education Director 2009-2014
THE GARDNER NEWS, Gardner, Mass.
Managed design, layout, copy editing and proofreading for six-day daily news and supplement pages. Directed interns, correspondents and up to six full-time staff reporters relating to story assignments and editing.
• Initiated a weekly column, Evolving Education, focused on area school district news.
• Authored more than 600 columns over a nine-year span, covering topics ranging from local news to sports.
• Guided one to two high school interns on weekly writing pieces and photography work for Voice page.
• Created and maintained Facebook and Twitter social media accounts, posting daily breaking news items and stories.
• Led and completed front page redesign in 2012, crafting multiple templates to vary daily layouts.
• Expanded NIE from 55 to 85 participating teachers, adding up to nearly 2,000 newspapers used weekly in classrooms.
• Grew NIE business donation program, to where more than 120 businesses contributed almost $8,000 annually.
Assistant Editor/Newspapers In Education Coordinator 2004-2009
Designed and finalized layouts for six-day daily local news, supplement and sports pages. Worked with team of two other editors to direct five staff reporters, providing guidance on story assignments and editing.
• Initiated writing weekly column, On Further Review, focused on local issues, increasing local opinion content.
• Conceived a second weekly column, On the Subject of Sports, with commentary on regional professional sports.
• Restarted internship program, training up to four students a semester on writing, photography and page design.
• Conceptualized and hosted a weekly radio show, The Gardner News Hour, on radio station WGAW-1340.
• Reinstated weekly Voice page, working with area high school students to submit articles and photos year-round.
• Originated newspaper moderation of televised debates for local Mayoral, City Council and School Committee races.
• Expanded NIE participation from four to 55 teachers in four years, totaling more than 1,100 newspapers weekly.
• Launched NIE business donation program, collecting more than $2,500 in annual contributions by third year.
• Redesigned Interactive Kid’s Page, while also instituting weekly recognition of area children’s artistic talents.
• Crafted initiative for reporters to write in-depth summer series, earning the newspaper a third-place NEPA award.
Night Editor 2004-2004
Designed, paginated, edited and proofread local news, specialty and sports pages for six-day daily.
• Initiated mandate with editorial desk to only place local news stories on front page, outside of major news events.
• Ensured late-night breaking news stories and photography were included into upcoming morning’s print edition.
TITLE I DISSEMINATION PROJECT, Malden, Mass.
Wrote feature stories, edited and designed quarterly education 16-page member newsletter, the Exchange. Designed, wrote and edited all organization publications, including books, conference materials and pamphlets.
• Administered complete redesign of organization’s website, from planning, testing, to regular site maintenance.
• Constructed members section on organization’s website to include downloadable PDF library of printed materials.
• Doubled page content for summer edition quarterly newsletter for consistent amount of content year-round.
• Created online registration system through website for upcoming state education conferences.
Third place, Sports Columns, Class III (Under 40,000 circ.) 2011
NEW ENGLAND ASSOCIATED PRESS NEWS EXECUTIVES ASSOCIATION, Boston
Bachelor of Arts in Journalism, Print Media
NORTHEASTERN UNIVERSITY, Boston
Hard-working, team-focused professional utilizes excellent interpersonal skills to collaborate with all levels of management. Detail-oriented, creative, and motivated to pursue new challenges and tasks above and beyond those assigned. Proven track record of providing exceptional administrative support and increasing operational efficiency in order to cut costs.
Calendar Management • Customer Service • Project Management • Cost Control • Operations • Vendor Management • Invoicing •
AP/AR • Budgeting • Contract Processing • Purchasing • Quickbooks • MS Word, Excel, Powerpoint and Outlook
Ocean Electronics, Inc. Portsmouth, NH
Ocean Electronics, Inc. was a wholesale hard drive and computer parts distributor/broker with years of experience and vast industry resources.
Purchasing and Sales Operations Associate September 2007 – November 2014
Purchased EOL and excess product for stocking warehouse
Managed purchase requisitions and inventory
Development of new vendor and supplier accounts
Generated sales leads by cold calling and online research
Managed vendor audits and purchasing contracts
All aspects of operational management, including purchase orders, customer invoicing, customer service, accounts payable and receivable, inventory management, shipping and freight forwarding, order fulfillment, payment processing, and managing RMA system
Grew online business by 75%, earned Top Seller status on eBay and Amazon
Developed and implemented customer service and order fulfillment models
Contributed to the business’s growth to $2M annual revenue
Patel Architecture & Duende Design, Palm Springs, CA
Narendra Patel Architecture has been producing award winning architecture for years. Patel Architecture is based in California, but they travel the world for their clients such as Luxe Lake, Qingdao, and Chengdu China. Throughout his illustrious Palm Springs based Architecture, Interior Design and Lighting Design career Patel Architects have won numerous awards.
Senior Administrative Assistant March 2005 – August 2007
Assisted the primary Interior Designer with vendor sourcing, research, purchasing, and installation of residential and commercial interior projects.
Corresponded with clients and contractors to compile project specifications and maintain budgetary requirements.
Developed and maintained vendor and customer database
Adobe Systems, Inc., San Jose CA & Seattle WA
Adobe Systems Incorporated is an American computer software company. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards . It is best known for , the (PDF) and , as well as its successor .
Senior Administrative Assistant April 2001- October 2004
Assisted Senior Directors (Customer Service, Creative Suite) and direct reports with:
Hardware and software purchasing
Special event coordination
Master of Arts,Marriage, Family, and Child Counseling, University of San Francisco, San Francisco, C A
Bachelor of Arts,Broadcast Journalism, Louisiana State University, Baton Rouge, LA
David G. Wiggins
70 Mascuppic Trail, Tyngsboro, MA 01879
FOOD SERVICE / CATERING MANAGER
To Obtain A Senior Position In The Food Service / Catering Industry
Experienced Food Service Manager With Extensive Knowledge In Most Areas Of Food Service Operations – Food Production, Customer Service, Purchasing, Merchandising, Menu Planning, Cost Control, Sanitation, Team Building & Budgeting.
Catering Options • 82 Brigham Street, Marlborough, Ma 01752 •
October 3, 2011 – June 30, 2015
Food Service / Catering Manager – Facilitate & Manage All Aspects Of Kitchen & Catering Operations, Food Production, Menu Planning, Merchandising, Inventory, Cost Control & Budgeting, Personnel, Purchasing, Continually Increased Yearly Catering Sales, - Train Members In All Areas Of Kitchen Operation For Outside Placement In The Foodservice Field, Assist In The Cooking Up A Career Program w/ Quinsigamond CC, Advocate For Members Who Work In The Kitchen Unit
Built Catering Operation From The Ground Up To Provide Much Needed Funds To Support The Work Of Non Profit Employment Options • Twice Have Catered Buffet Dinner Of 600 People For Ken’s Foods • Twice Have Catered Bi-Annual Off Site Sit Down Awards Dinner For 300+ People For Massachusetts Special Olympics • Cater Daily Meals For Local Charter School
Corporate Chefs • 22 Parkridge Road, Haverhill, Massachusetts, 01835
• April 8, 1996 – June 3, 2010
Food Service Manager – Oversaw all phases of café operation - food Production, menu planning, merchandising, inventory, cost control & budgeting, personnel, purchasing.
•Collaborated with new account openings
•Implemented and operated Corporate Chefs “Iron Chef” competition
•Conducted Baking seminars for fellow Corporate Chefs managers, chefs & bakers to ensure a consistently higher product quality.
•Member of Corporate Chefs promotions committee.
•Mentoring manager for management trainees.
•Helped to develop Corporate Chefs Heart Wise Program & several demonstration cooking programs.
•Shown a proven ability to save company money by building sales through providing excellent food and customer service and maintaining consistently lower than budgeted food & labor costs.
• Northeastern University, Boston MA - Hotel & Restaurant Management, Accounting Principles, Culinary Arts
• Bromfield High School, Harvard MA
• National Restaurant Association - ServSafe - Manager Certification – Expires March 27, 2018
• National Restaurant Association – ServSafe - Allergen Certification - Expires July 19, 2017
•Winner Of Marlborough Rotary’s 2013 Taste Of Marlborough
•Winner Of Marlborough’s 2014 Heritage Clam Chowder Tasting Competition, Second Place Chili Tasting Competition
•Corporate Chefs Manager of the Quarter – October 2006
•Corporate Chefs Manager of The Year - 2007
HOBBIES & INTERESTS
•Volunteer For the Kitty Angels Cat Shelter, Tyngsboro, MA 01879
• Kitchen Manager @ Christian Fellowship Baptist Church - Londonderry, NH
Pastor Craig Little – (603)860-5507
• Enjoy digital photography, bicycling, travel
6 Percheron Road Chelmsford Massachusetts 01824
Expand my career through a General Manager, Sales Manager, Logistics Management, or Key Account Development position that will provide a challenging, dynamic, and interesting opportunity to significantly contribute to a company’s profitability and bottom line growth.
Logistics and Sales Management Professional
A progressive 30 - year career in Supply Chain management with recognized achievements in leadership, logistics creativity, personnel management and sales growth in highly competitive markets.
Savvy sales manager and negotiator combining expertise in freight forwarding, 3rd party logistics, supply chain management, high volume domestic transportation and import/export project movements.
Skilled in establishing genuine rapport with prospects, clients, vendors and colleagues of diverse cultures and personalities. Presenting value added solutions to increase market share and overall company results.
Conversant in all aspects of trade regulations, compliance, and trade initiatives.
Successful in earning clients trust and business by consistently providing customer focused solutions.
Confident and articulate with excellent business communication and networking skills. Highly organized. Deadline driven. Service oriented. Fiscally responsible.
DIRECTOR OF CLIENT SOLUTIONS – Generalist
UTi United States Inc. – January 2014 to August 2015
Description: A combination of Account Management business growth, and new logo customer development. Position is generalist in nature, is not specific to one vertical market. Focus is on new business development over a variety of vertical markets and different industries. Ethan has brought a number of new account and business opportunities to the table in the initial 12 month period, with gross revenue potential in excess of $400 million, and closed on new logo revenue exceeding a net revenue figure of $250,000.
GLOBAL ACCOUNT MANAGER – Healthcare / Pharmaceutical
BAX Global / DB Schenker – August 2006 to June 2013
Description: Work with key Global customers in the healthcare, pharmaceutical vertical market, managing the global account teams, maintaining and growing current business revenues, improving processes and accounts receivables position and building business with other key life sciences customers where we have no current business profile.
GLOBAL SALES EXECUTIVE
Expeditors International of Washington Inc. – November 2005 to May 2006
Description: Hired to build bench strength and grow net revenue in the Northern New England region, selling the full compliment of Expeditors services to Tier 1 manufacturers, Class A Global accounts in all vertical markets.
DIRECTOR OF BUSINESS DEVELOPMENT
Consumer Retail Healthcare Americas
EXEL Inc. – July 2004 to June 2005
Leadership: Joined team to assist in bridging knowledge gap with the Global Freight Management team.
Product: Operational solutions for the supply chain, including warehousing, inventory management, order processing, warehouse management systems, systems integration, and transportation.
Sales Development: Took over global management of a significant global consumer customer, in October 2003, and guided the global team to realize growth from $15 million to over $35 million in turnover.
Corporate Requirements: Tasked with managing and driving new business from new customer opportunities
Financial Requirements: Established and achieved the appropriate ROI on new business activities.
DIRECTOR OF ROUTE DEVELOPMENT
EXEL Global Logistics Inc. – July 2002 to June 2004
Leadership: Took over the management and direction of an 11 person Route Development team based in the USA. Created an environment that fostered teamwork, collaboration, and network confidence to surpass corporate objectives and growth.
Sales Development: Hired and coached to success 3 new Route Development managers. Zero staff turnover during my 2 years in this role. In charge of a successful Trans Atlantic new business campaign that ran for 5 months and produced over $4.5 million in new business gross margin.
Corporate Requirements: Was consistently chosen to lead new development and integration projects. KPI’s and budget preparation. Analysis of financial, route, and market reports essential for making strategy decisions.
Financial Requirements: Identified and corrected group reporting metrics that streamlined and improved the overall productivity, and management of the Route Development group.
NATIONAL SALES & MARKETING MANAGER
BAX Global (Australia) Pty. Ltd, Sydney, Australia – April 1996 to July 2002
Growth: Year over year growth in excess of 20% for new business, and overall financial results. Expanded the company’s customer base, focusing on specific trade lane development, consignee sales, and new strategic partnerships in Europe, Asia and the United States.
New Business: Personally took the lead for expanding the company’s client portfolio with 4 of the company’s top 20 accounts. Sales leadership, mentoring and management that positively influenced the overall sales results of the organization, to achieve corporate objectives.
Training: Responsible for the sales training needs for 15 sales staff. Administered and managed the successful delivery of annual sales conferences.
Marketing: In charge of the project team to improve the overall branding and all market activities of the company.
International Sales: Took the lead in taking the company to the #1 position in USA trade lane sales, by spearheading the project team that introduced the product entitled “The Direct Down Under” air cargo service. This was an innovative 3 way block space agreement between BAX Global, Evergreen Airlines, and Qantas the countries flag ship airline.
Systems: Took the project leadership role in developing the companies first ever CRM (Customer Relationship Management) database, and inside sales team and system. Infrastructure based on ACT for Notes system.
ROUTE DEVELOPMENT MANAGER – USA / AUSTRALIA – NEW ZEALAND
BAX Global USA, San Francisco, CA – April 1994 to March 1996
Growth: Facilitated year over year growth for shipment count, tonnage, and gross margin in excess of 20%
New Programs: Initiated USA sales campaigns building brand awareness, market penetration, and position.
Development: Introduced Route specific presentation materials to enhance overall field sales performance and results.
Project Management: Developed, and introduced the concept of block space agreements with various airlines for the Route. This eventually turned into a campaign and new product offering that catapulted the company into the #1 market position for air cargo to and from the USA.
Awards: Received award of Route Development Manager of the year for BAX Australia in 1995.
SENIOR SALES REPRESENTATIVE / NSW SALES MANAGER
Burlington Air Express, Sydney, Australia - September 1987 to March 1994
Management: Managed a small team of 6 sales people, consistently surpassing all corporate objectives.
Sales Growth: Personally managed and grew the relationships of the top key accounts for the company including names such as Honeywell, Unisys, and Komatsu
Productivity: Achieved a 12% market share servicing in an environment where the competition was consistently lowering pricing to land and maintain business.
Market presence: Consistently outperformed market growth, by growing business over 15% year over year
International Sales Success: Initiated 2 international sales campaigns from the USA, by far the countries largest trading partner. Increased the customer base by adding over 45 new customers, and improved customer retention by introducing a new customer service concept.
National Accounts: Presented, closed and maintained 5 of the industry’s top 10 national accounts including Nike.
Development: Introduced sales territory management as a new concept to the group thereby improving overall sales productivity and results.
Leadership: Maintained a highly motivated sales staff during my tenure
Sales Management: Trained and developed 6 sales reps that went on to management positions within the company or other service providers within the industry.
Bachelor of Arts: California State College at Bakersfield, B.A., in Sociology
Computer Competencies: ACT Contact Management Software, Microsoft Word, Excel, PowerPoint. .
Training: PSS Xerox sales training, Herman Millar Consultative and Complex Selling programs
REFERENCES AND SALARY HISTORY AVAILABLE UPON REQUEST
23 Davis Rd, C12, Acton, MA 01720
Phone: 508-308-5350 / Email: firstname.lastname@example.org
-------------------------------------- Summary --------------------------------------
Optical Test Engineer with significant experience in opto-mechanical design, testing & measurements, data processing and analysis, statistical analysis, modeling and simulation with Matlab.
I am an excellent problem solver, and I have the knowledge and skills to perform my work superbly. I am a team player and an honest hard worker.
LinkedIn Profile: https://www.linkedin.com/pub/mohamed-sibachir
---------------------------------- Work History ----------------------------------
MicroE Systems , a division of GSI Group, Bedford, MA
Department: Research & Development
April 2012 - August 2014 Title: Sr. Optical Engineer
October 2000 - April 2012 Title: Optical Engineer
- Encoders and Components Characterization - Test & Measurements
- Opto-Mechanical Design - Data Processing & Analysis
- Modeling and Simulation with Matlab - Product Development
- Product Design Validation
Projects & Activities
Six-Degree of freedom fixture
Reflectivity fixture capable of probing 1mm square surfaces
Microscopic spot of light scan for photodetector characterization
Vcsel characterization; beam profile, optical power, and polarization
Grating diffraction efficiency fixture
Data Processing, and Analysis
Developed a Matlab program to correct for speed variation
Signal processing and noise correction algorithm (for R&D)
Developed grating image processing for submicron measurement of the period, duty cycle and edge roughness
Modeling and Simulation with Matlab:
Encoder models with different detectors designs
Encoder dynamic simulation
Grating diffraction at Talbot planes
Fresnel binary lens diffraction
Product Development: Contributed to new optical encoder design and improvement of existing products .
Customer, Supplier, and Production Support: Addressed manufacturing, customers and suppliers issues.
March 2000 - October 2000 Title: Grating Technician (Manufacturing)
Role: Grating manufacturing (Ion Beam Lithography)
Center For Development of Advanced Technologies (Algiers, Algeria)
Department: Laser-Matter Interaction Lab
May 1992 - October 1999 Title: Research Associate
- Research Experiment Setup
- Opto-Mechanical Fixtures & Setups Design
- Modeling, Calculation and Analysis
Projects and Activities
Systems Design & Fabrication
X-Rays Bragg Spectrograph
X-Rays Pinhole Camera
Many other projects
Spectroscopy Data Collection & Processing
Nd-YAG laser Chain Operation:
Nd-YAG source cavity, 1.064um wavelength
Series of laser beam amplifiers (flash pumped) and optoelectronics devices
Target vacuum chamber with multiple windows for incident beam and diagnostics.
----------------------------------------- Skills ----------------------------------------
Fluent in Matlab, Excel and TurboCAD Experience in Labview and SolidWorks
Familiar with Zemax Signal processing
Core strengths in math Writing test procedures
“Excellent problem solver”, “perseverance, organization, and honest hard work”, “knowledge and skills essential to perform his work superbly” (quotes from performance reviews)
------------------------------------ Hands-On ------------------------------------
Optical encoders Diffraction gratings Spectroscopy Microscopy
Diode lasers (VCSEL) Nd-YAG lasers Oscilloscopes Ellipsometry
Photodiode detectors Opto-electronics DAQ systems Densitometry
Statistical analysis Data processing & analysis Image processing
-------------------------------------- Education ------------------------------------
Engineering Degree (BS eq), Optics & Precision Mechanics
Ferhat Abbas University, Setif, Algeria, February 1992
-------------------------- Certification & Training --------------------------
Six-Sigma Green Belt Certified, American Society for Quality, June 2013
Matlab Advanced Programming Techniques at Mathworks
----------------------------- Hobbies & Activities ----------------------------
Photography, hiking, travel, volleyball, soccer, astronomy & cosmology
Fluent in English, French, Arabic
Norman K. Ma
Software system research and development experience. Full system architecture experience in developing and innovating software products.
Deep capacities to implement, synthesize, and assimilate new technologies. Assure operational performance of internal and external software teams, strong first principle science and engineering knowledge, works effectively in team environment.
Software Research and Development
Fullstack software product management including design, coding, testing, installation, update, and maintenance of multi-million dollar artificial intelligence R&D project.
Installed embedded FPGA software developed in VxWorks and saved customers over 50% in installation time plus eliminated labor risks.
Written backend encryption algorithm in Cygwin IDE using Python in Nginx platform on Ubuntu creating new software product line.
Tailoring open source Audacity and VLC Media applications using Visual Studio and saved over 90% in software development cost.
Cloud service and Internet of Things (IoT) certification in progress in preparation for growing technology trend.
Extracted software design from product for re-implementation and rescued a multi-million project from failure.
Assured software project success and reduce contractor transition costs of multiple multi-million projects.
Led software design activities to develop software artifacts and reduce longer-term maintenance costs.
Tutored agile software development methods to software engineers and decrease software lifecycle cost by over 60%.
Develop instructions, procedures, and guides to assure stable-paced development process and reduce maintenance costs.
Software System Administration
Constructed open source C++ UNIX software development environment for software development team and enable immediate productive development process in 1 day.
Packaged turn-key marketing demonstration system and eliminated demo failures.
Administered MentorGraphics workstations and reduce system downtime by 90%
Software Supply Chain Analysis
Analyze software supply chain products and services for long-term cost and sustainability in DOD operational environment and provide long-term system cost model for contract negotiation.
Read multiple source code in C#, Java, and C++ to evaluate software quality and increase service variety to increase revenue.
SansPaper L.L.C., Software Development Consultant Chelmsford, MA Apr 2015 - Present
Established and coded custom byte-level file privacy protection product line using Python.
Enabled modules for SaaS (Software as a Service) through public and private cloud platform as services.
Written privacy protection products and service use cases.
Implemented Python program to retrieve, filter, and consolidate web device log files from network locations. Search consolidate log files and identify notable events. Category event and retrieve solution from knowledge base.
The MITRE Corporation, Software Systems Engineer Bedford, MA Aug 2007 – Apr 2015Analyzed source code for the purpose software quality scoring to assure longer-term system portability, evolvability, descriptiveness, and maintainability, and reduce risks.
Enterprise Software systems:
USAF, VA, HHS/CMS
Analyzed programming languages:
C#, Java, C++
Software Systems Engineering support to the Health and Human Services (HHS) for the purpose of guiding government management office to evolving a quickly constructed information system into a longer-term manageable information system based on project quality parameters.
Reconcile standard IEEE software trouble ticket attributes with existing multi-contractor trouble ticket attribute to support consistent presentation of trouble reports.
Research and present software project team performance metrics to support program management office.
Software Systems Engineering support to the Air Force as the Agile Software Systems subject matter expert (SME) for the purpose of evaluating contractor development proposed documents.
Evaluate submitted proposed technical work including software development plan in according to operation procedures and request for proposal (RFP) for the purpose of supporting acquisition decision making.
Software Systems Engineering support to the Air Force Global Command and Control System (GCCS-AF) to assure continual evolvability and availability of DOD GCCS system-of-systems capabilities in align to DOD guidance, including LOGFAC, JOPES, I3, JPES family of systems.
Advice and participate in enterprise security improvement of updated system.
Contact relevant enterprise security organizations to assure continual accreditation and certification.
Conduct yearly technical conformance audit to assure evolving of system architecture towards enterprise standard.
Software Systems Engineering support to the U. S. Air Force Weather System in evaluation of contractor’s artificial intelligence subsystem’s interoperability and technical performance with regard to the target operational system.
Identify contractor requirement and initiated contact to initiate product evaluation.
Conducted weekly requirement meeting to review requirements.
Software Systems Engineering support to the U. S. Army Area Surveillance program’s requirement of prototyping a video processing system to extract interesting events using an open source system software foundation.
Edit open source VidoLAN (VLC) application using Java to add capability to automate the reading and processing of large volume of video data including process KLV meta-data.
Software Systems Engineering support to the Federal Bureau of Investigation (FBI) to identify approach for the Voice Authentication problem using low-cost fast development-cycle open source crowd sourced application foundation.
Edit open source Audacity audio process application to add audio analysis algorithm to support customer needs.
Conduct regular meeting with subject matter expert (SME) and customer to formulate a computational solution to customer needs.
Software System Engineering computer science subject matter expertise (SME) support of the U. S. DOD Global Positioning System (GPS) ground control system engineering document evaluation and analysis.
Texas A&M University, Graduate Teaching Assistant College Station, TX May 2003 – Aug 2007
Software Process Improvement Laboratory (SPIL)
Measuring and model artifacts created in team Agile software development process. Java, bash, subversion, Rational Architect, and UML.
Organized workshops for SPIL (Software Process Improvement Laboratory) and ISE (Institute of Software Engineers).
Teaching assistant for graduate and undergraduate software engineering courses (Agile development), planning and leading laboratory software projects based on Agile software development processes.
IntelliSoft Corporation, Texas, Inc., Software Design Consultant Dallas, TX
Designed and implemented long-term medical record image archival system for medical specialist practices.
Designed system architecture for exploratory physician-patient archival software to store patient interview history.
Established procedure for maintain medical image retrieval system.
Raytheon Company, Software Engineer McKinney, TX
Led object-oriented software re-engineering team to refactor a legacy transaction processing system and to recode it from Pascal to C++ (E-Systems image processing).
Contributed to final acceptance testing of missile sub-system.
Integrated embedded control system with FPGA (field programmable gate array), working with electrical engineers using VxWorks, Visual Studio and C++ to create an interface to Raytheon proprietary operating system.
Led course teaching object-oriented UML practice to software engineers.
Developed transaction application using C++ according to Joint Image Format standard.
Developed application in distributed wide-area image processing transaction system using C++ and UNIX.
Conducted new technology research and created a graphical user interface using Tcl/Tk that works with Linux and Windows operating systems.
Developed user interface for a C language based secure telephone project.
Administered and maintained Solaris operating system, including driver and patch installation, and integration of third-party high-capacity storage system.
Lockheed Martin Corporation, Software Engineer Glendale, California
Designed, developed, and delivered Artificial Intelligence surface ship self-defense system in a 7-member engineering team.
Administered and maintained simulation and software development environments (i.e., HPUX, Solaris, Windows, and IRIX operating systems), including installation of patches and system backup.
Created product installation disk by integrating project files from the configuration management system.
Created and administered version control system, including CVS and RCS.
Translated LISP-based software system into C and C++ based system.
Created system architecture and design of an Artificial Intelligent system based on customer requirements.
Built and administered Gnu software development environment, including emacs, gcc, g++, and CVS.
Focus on Agile Software Engineering.
Dissertation: “Modeling Software Artifact Count attributes with S-Curves”
Master of Science in Computer Science, University of Tennessee, Knoxville, Tennessee
Thesis: “Performance of Genetic Algorithm in Randomly Generated Problem Space” Focusing on artificial intelligence.
Bachelor of Science in Computer Science, University of Illinois, Urbana-Champaign, Illinois
Master of Business Administration, Southern Methodist University, Dallas, Texas
Laura D. Field
68 Community Drive, Penacook, NH 03303 (603) 753-9267
An enthusiastic and compassionate individual, seeking to work collaboratively within an environment, providing administrative support to strengthen the organizations operations in a confidential and efficient manner.
Organization, prioritizing, scheduling, time management, medical terminology, conflict resolutions, problem solving, accounting, data analysis, communication & interpersonal skills, office procedures, networking, LNA, Surgical Liaison
Word Processing, MS Office, Word, Excel, Windows, Mac, Quicken, Web-design, Word Press,
Electronic Health Records
Freelance Writer, Student, Blogger, and Family Care Giver Dec 2012 – present
Davina Dawn Sewing Specialties, Penacook, NH 2000 - 2012
Efficient scheduling with organized workflow resulting in timely turn-around.
Maintained and analyzed monthly/annual financial activity, report generation, tax preparation, A/P, A/R, Profit/Loss statements
Designed and implemented written customer contracts
Marketing – built/maintained web-site, networking, social media, newsletters
Purchasing: Office, Capital Equipment & business supplies – negotiated effective price points
Concord Hospital, Concord, NH 2007 - 2011
(LNA) Licensed Nursing Assistant – Pre-/post-operative care, and scheduled on-call for Orthopaedics, ICU, Telemetry, Behavioral Health
Patient Admissions, appointment confirmations, accurate and professional patient data input.
Assisted in providing professional, confidential and compassionate care to patients and their families.
Vital signs, EKG’s, pre-surgical skin preps, patient positioning, ambulating, ROM
Surgical Liaison – Interactive care support. Successful in communicating with surgeons and OR RN’s in providing status updates to family members during surgical procedures
Merrimack Valley School District, Penacook, NH 1996 – 2006
Time management – scheduling, preparing, reviewing 3 levels of education for K-12
Planned & implemented multi-level curriculum based on independent needs
Developed a custom curriculum approved by the SAU
Taught conflict resolutions, communication and time management skills
Successful in guiding students towards their passion and career goals
Successful in preparing students for success in their college/university studies
Genesis Healthcare, Penacook, NH 1996 - 1997
Accountant, Revenue Review/Analysis for 16 elderly healthcare centers
Review/reconcile Fixed Asset accounts
Provide fixed asset depreciation schedules
Account Reconciliations of general ledger accounts for each healthcare facility
Prepared month-end journal entries and adjusting entries
Prepare quarterly/annual payroll tax reports
Papertech Corp., Contoocook, NH 1990 – 1996
Cost, A/P and A/R accountant - 6 months promoted to Lead Financial and Cost accountant
1 year promoted to Office Manager with continuation of lead accounting functions
Designed and implemented a custom cost system to track and record pertinent cost data.
Coordinated the project with an outside programmer.
Goal achieved: integrated an effective cost/profit program for management/sales decisions.
Job Costing to assist Sales in preparing Customer Quotes
Profit/Loss statements, analytical comparison reporting
Annual budget analysis and reporting
Fixed asset & depreciation schedules – Monthly and Year-end reporting
A/R & A/P management, Petty Cash, Bank Reconciliations
Accounts Receivable – effective communication in achieving improved payment turn-around
Review of general ledger accounts for integrity, prepare month-end adjusting journal entries
Purchasing: Office and manufacturing department supplies - effective price point buying skills
Inventory Control – monthly/quarterly counts
Interview, trained, developed and supervised accounting practices
Sewing Educator 1996 – 2006
Provided independent and group sewing instruction for multiple home schooled students.
Skills Used: Leadership, teaching, effective communication, organizational, motivational
Children’s and Youth Choir Director 1990 – 1996
Skills Used: Organizational, intra-personal, leadership, motivational, active listening,
Seamstress, Concord Hospital (Family Place) 2006
Made Kangaroo Wraps, to allow skin-to-skin contact for the preemie needs for physical nourishment.
Skills Used: Organizational, Effective communication, Time Management
Associates, Accounting -Southern New Hampshire University, Manchester, NH
Medical – Manchester Community College, Manchester, NH
Courses to date (2014): Human Biology; Medical Terminology; Nutrition; CPT Coding;
Pharmacology; and Human Diseases
(CST) Certified Surgical Technician – Concord Hospital Surgical Technology
(LNA) Licenses Nursing Assistant – Red Cross, Concord, NH
Recognition and Awards
STAR AWARD – Concord Hospital
Recognition in support to CSS (Central Sterile Supply) during a two-month period when new sterilizers needed to be reworked, creating additional work load in providing sterilized equipment for scheduled procedures and department needs.
Additional Credentials & Licenses
Licensed Nursing Assistant – NH # 035539-24 2007 - 2016
Certified Surgical Technologist – NH # 110894 2008 - 2012
Reiki Level I – Concord Hospital 2011
12 Townsend Street
Pepperell, MA 01463
SUMMARY OF QUALIFICATIONS:
Team focused, results driven Direct Marketer with 20+ years of professional experience seeking a
challenging career opportunity. Vast knowledge and expertise in the areas of:
» List Management & Brokerage
» Optimize rental potential to offset media expenses and drive incremental revenue
» Development of list strategy/testing, following through to execution and analysis
» Team Leadership
» Led Marketing teams through all phases of budget planning, implementation, forecasting and analysis
» Customer Acquisition and Retention
» Designed, implemented and refined Multi-Channel Marketing efforts to drive sales demand to various channels
» Database Marketing (Co-Op, Transactional, Behavioral)
» Data Append (Postal, Email, Firmographic)
» Segmentation, Modeling
» Direct Mail Circulation, Fulfillment Operations
» Merge Purge
» Lead Generation
» Budgeting and Forecasting
VANTAGE DELUXE WORLD TRAVEL 2011-2013
Industry leader of Five-star travel programs at Four-star prices for mature travelers since 1983. Vantage creates upscale escorted tours to a variety of destinations in North and South America, Africa, Europe, the Mediterranean, Asia, and the South Pacific.
Direct Marketing Circulation Manager - Land & Ocean Products
Responsible for the direct mail circulation budgeting, plan development, execution and forecasting for the Land & Ocean travel programs offered by Vantage. Increased passengers 14% and net profit contribution 25% from 2011 to 2012.
- Critical member of Land & Ocean travel’s cross functional team
- Manage customer file segmentation for Land & Ocean products
- Utilize historical performance to identify opportunities
- Recommend product offers & touch points to improve profitability
- Manage list select process & extract mail and email files
- Analyze Direct Mail, Email and Catalog performance
RELYCO SALES, Inc. 2009-2010
Global provider of value-added printed materials, business equipment and check printing software.
Primary product focus on innovative laser and digital applications, including laser checks & high
Senior Direct Marketing Manager
Successfully profiled customer audience for multi-channel campaign strategy development. Managed
the selection and segmentation of all customer email campaigns. Effectively launched awareness and
product sell email campaigns to customer base while increasing open rates and decreasing bounce and
unsubscribe rates. Documented corporate Do Not Call, Do Not Email and Do Not Mail policies and
procedures within DMA compliance. Created and documented data vendor privacy protocols and secure
data handling policy.
HELLO DIRECT, Inc – Nashua, NH 2004-2009
Leading developer and direct marketer of desktop telephony products since 1987. A recognized
business-to-business leader in telecommunications solutions offering corded and cordless headsets,
conferencing & mobile telephony solutions for home, office and mobile.
Direct Marketing Manager
Managed direct mail efforts converting prospect rental names into buyers. Managed the list rental of the 2 year
customer/buyer files (postal and email names) with external List Manager, generating $400M+ in revenue annually
to offset expenses. Cross functional team member within Sales & Marketing. Successfully created, managed and
implemented customer retention/acquisition direct mail campaigns. Managed segmentation, list selection and
merge purge for 10MM+ catalog recipients. Managed, researched and tested offers and segments across customer
base. Applied key learning’s to external prospect marketing databases/models to enhance acquisition efforts.
Managed quarterly print and bulk catalog ordering, post press areas of catalog campaigns including mail output
instructions, code assignment/versioning, postage, facilitation of mail files, key coding and inkjet proof approval.
Facilitated the match back process for response reporting on all direct mail campaigns with external service providers.
Managed annual direct mail budget of $5MM+ annually. Analyzed response and sales reporting for direct mail
campaigns/promotions. Managed multiple vendor/partner relationships with Abacus, MeritDirect and QUAD
Graphics. Selected to represent Hello Direct at key industry events (DMA, NEDMA, NEMOA and QUAD Graphics
Client Postal Forum) to evangelize the Hello Direct “value proposition”.
DELUXE CORPORATION (formerly NEBS, Inc.) – Groton, MA 1984-2004
Leading supplier of products and services to more than six million small businesses and home
offices across North America. Product offerings include checks, business forms, envelopes, labels,
greeting cards, merchandising aids, advertising specialties, promotional apparel, embossed foil
anniversary seals, stationery, packaging, shipping and warehouse supplies.
Project Leader – List Rental and Name Acquisition
Managed direct mail efforts converting prospect rental names into buyers. Managed the list rental of the 2 year
customer/buyer files (postal names) with external List Manager, generating $800M+ in revenue annually to
offset expenses and apply to the bottomline. Core member of cross functional team. Managed list brokerage
and service bureau relationships with MeritDirect, Direct Media, Abacus, Walter Karl and Acxiom. Leveraged
pricing arrangements for enhanced purchasing power. Managed the procurement and selection of 27MM+ in
list rental postal contacts for direct mail programs and 400M+ in email list rental. Effectively managed the
merge purge process across all direct mail campaigns. Managed, researched and implemented the testing
of various external prospect marketing databases. Managed, created and implemented prospecting campaign
strategies. Analyzed response and sales reporting. Managed budget by teaming with corporate finance to
insure costs aligned within +/-1% of expectations.
Circulation/Mail Fulfillment Operations Specialist
Successfully managed ordering and inventory management of 2MM+ pieces of direct mail and inquiry
fulfillment materials. Effectively managed direct mail budget of $1MM+ and $1.5MM+ inquiry fulfillment
budget. Successfully implemented all campaigns to meet corporate strategies and deadlines.
Coordinated print orders with internal partners and external vendors to ensure timely scheduling.
Established and maintained strong vendor/partner with printers, mail processors, Postal Representatives
and internal departments.
Direct Marketing and Lead Generation Program Coordinator
Created and managed the Automated and Small Business alternate media campaigns. Leveraged bulk
insertion pricing agreement with vendors. Analyzed response and sales reporting for assigned media
campaigns. Effectively assisted the direct mail team in the implementation of campaigns within the
Computer Forms division. Established and maintained strong vendor/partner with printers, mail processors,
Postal representatives and internal departments.
Marketing Cost Coordinator/Mail Planning Assistant
Coordinated and implemented in house list extractions. Data entry of direct mail campaigns. Prepared
and issued mailing instructions to print vendors and mail houses. Reported and reconciled budget to
actual mail volumes, postage and material costs to corporate finance. Compiled and monitored seed
mail activity for direct mail campaigns to ensure timely delivery. Established and maintained strong
vendor/partner with printers, mail processors, Postal representatives and internal departments.
Software and Systems: Oracle Sales Analyzer Reporting, Microsoft Office Suite,
Microstrategy, Navision, Vertical Response, iContact, Business Objects
Corporate Sponsored Training: Management Effectiveness Program, Creative Thinking,
Managing Personal Growth, Project Management Lite
Conferences: DMA Annual Fall Conference 2004-2008, DM Days NYC Conference 2005 & 2007,
ACCM Conference 2007, Abacus New Client Orientation-B2B, MeritDirect Mailer Co-op 1997-2008,
Quad/Graphics Postal Forum
Project and Financial Analyst professional with over 15 years’ experience. Collaborates effectively with senior leadership teams to anticipate and ensure positive project outcomes while working with cross-functional groups to build relationships and meet diverse stakeholder needs on time and within budget. Enthusiastic and organized professional acknowledged for accuracy and dependability. Highly motivated with proven adaptability. Knowledgeable and experienced in numerous critical project and financial management practices.
Estimates to Complete (ETCs)
Estimates at Complete (EACs)
Oracle Business Intelligence
Risks and Opportunities
AMERICAN SCIENCE AND ENGINEERING, Billerica, MA 2008-2014
Senior Project Control Specialist
Planned, analyzed, controlled, and provided status reports on projects of varying contract type, size, complexity, and risk. Coordinated with subject matter experts across the business, including Program Management, Operations, Finance, Accounts Receivable, Contracts, and Procurement. Completed revenue forecasts, ROIs and monthly EACs.
Established and maintained monthly cost/schedule baselines and budgets based on program requirements resulting in on-time delivery of EACs and program deliverables.
Created and managed mandatory quarterly EACs to meet SOX requirement.
Managed monthly project review with project team leads resulting in more effective communication across functions and strengthened PM and analyst relationships.
Developed and championed month-end and quarter-end close process improvements, adoption reduced financial close cycle time by 40% and improved internal controls due to more timely data.
Created Oracle Business Intelligence dashboards to meet ongoing business needs and developed guidelines for ad-hoc queries to address business and IT goals.
Facilitated rollout and training of the Oracle Business Intelligence platform.
Provided hands on tutorials and production support after rollout to business partners.
Prepared and analyzed revenue forecast model to create high quality estimates based on sales pipeline.
Managed overhead cost and analysis for Parcel X-Ray Imaging Product Line Operations Manager.
Managed the setup and functionality of the project finance module in Oracle.
RAYTHEON COMPANY, Marlborough, MA
Sr. Program Cost & Schedule Analyst, Command and Control Systems 2001-2007
Financial tracking, control and analysis of costs and schedules for multi-million dollar programs. Performed analyses and prepared reports in order to ensure that contracts were within negotiated and agreed-upon parameters and government cost control guidelines. Participated in the preparation of budgets and schedules for all contract work and performed or assisted in financial analyses, such as funding profiles, sales outlook, and variance analysis. Maintained accurate records of expenditures.
As a subcontractor for a secret Air Force program, monitored, tracked, and prepared monthly reconciliation of labor and cost data for our customer.
Prepared weekly and monthly sales forecast, EACs, and monthly invoices for multiple programs.
Financial tracking of any program contractual modifications.
Prepared monthly variance analysis as necessary.
Monitored and tracked all bookings and prepared monthly booking report.
Worked together with Business Development for bookings and sales forecasts and trends.
Consolidated sales, profits and cash for all programs within Command and Control Systems Division for next level reporting.
Financial Analyst/Team Lead II, Army Systems 1995-2001
As Financial Analyst, worked on various programs utilizing the Earned Value Management System (EVMS) requirements. Included preparing customer cost performance reports (CPR) and cost schedule status reports (CSSR) as required by the government. Worked with cost account managers on preparing monthly and quarterly budgeted cost of work performed (BCWP), budgeted cost of work scheduled (BCWS), and actual cost work performed (ACWP). Prepared monthly Latest Revised Estimates (LREs).
Worked with cost account managers on variance analysis reports.
Supported all customer inquiries relative to Earned Value Management.
Generated and prepared Cost Schedule Status Report (CSSR) on Firm Fixed Price (FFP) and cost type development army programs.
Prepared monthly sales forecast for Program Management.
Interfaced with the customer as necessary.
Prepared and presented quarterly profit review information.
Supported all EDL Earned Value Programs.
NORTHEASTERN UNIVERSITY, Boston, MA, Bachelor of Science, Business Administration
DURHAM TECHNICAL COMMUNITY COLLEGE, Durham, NC, Accounting