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Resume

Resume for Aaron Rosenweig

Aaron Rosenweig

8 Chiswick Road # 26         Aaron.Rosenweig@gmail.com

Brighton, MA 02135         Cell: (201) 693-8283

 

 

EMPLOYMENT________________________________________________________Oxfam America, Boston, MA, Senior Accounts Payable Coordinator        February 2016-April 2016

Processed invoices by coding and keying into Oracle

Processed weekly wire payments using TD Treasury

Handled weekly check runs

Resolved accounts payable discrepancies with vendors and co-workers

 

Cambridge Brands, Cambridge, MA, Accounts Payable Specialist     August 2006-November 2015

Processed invoices by coding and keying into Oracle

Handled semi-weekly check runs.

Resolved accounts payable discrepancies with vendors and co-workers

Produced daily production reports for 3 production departments

Ran company store

Saved company $700 a month by initiating Fed Ex shipments online

Worked on team to plan company events

Started as a temporary employee thru Accountemps in August 2006 and became a permanent employee in March 2007

 

VOLUNTEER EXPERIENCE_________________________________________________

Chiswick Court Condo, Brighton, MA, Condo Board President March 2009-Present

Combined Jewish Philanthropies, Boston, MA, Event Planning October 2008-Present

 

EDUCATION_______________________________________________________________

Curry College, Milton, Massachusetts May 2005

Graduated Cum Laude

Bachelor of Arts in Management

Dean’s List: Spring 2004, Fall 2004, Spring 2005

 

Mitchell College, New London, Connecticut May 2003

Associate Degree in Business Management

Commendable Scholar List: Fall 2002, Spring 2003

 

RELATED EXPERIENCE________________________________________________

Milton Academy, Milton, Massachusetts, Business Office Intern          January 2005-April 2005

Performed accounting functions including journal entries and account reconciliation

Recorded purchase order information

 

SKILLS & ABILITIES____________________________________________________

Proficient using MS Word, Excel, Access, PowerPoint, BlackBaud, Elite, Great Plains, Oracle, Peachtree, QuickBooks and Tiger Paw 

Resume for Michael Dougan

Michael F. Dougan

                        Address: 186 River Street, Billerica, MA 01821                    Cell Phone: (978) 808-3504

                        MichaelFDougan@gmail.com                                                     http://www.linkedin.com/in/michaeldougan

 

Experience Summary

25+ years of progressive experience in the banking industry. Highly skilled in documentary and contract transactions. Management experience. Excel in retaining customer relationships. Solid background in:

·        

International trade with concentration in letters of credit and international payment mechanisms

·        

Commercial lending with specialization in large ticket equipment leasing and commercial loans

·        

Consumer lending with emphasis on home equity and revolving loan products

·        

Conversions and special projects with focus on testing and training

 

Professional Experience & Accomplishments

 

Royal Bank of Scotland PLC , Medford, MA

Assistant Vice President, Team Leader, Standby Letter of Credit Department                                                Apr. 2012 – present                                                   Apr 2012 to May 2012

Assisted the Standby Operations Manager as needed in various departmental processes, while serving as Team Leader for a U.S. & Canada Branch outsourcing team of three employees, overseeing daily execution of Standby Letter of Credit processing.

·        

Worked on various special projects including Project Unicorn (the migration of assets from RBS N.V. to RBS PLC) and Project Maple Leaf (the outsourcing of processing from Montreal to Boston).

·        

Served as Systems Administrator and point person for the Mover/Joiner/Leaver process for the Standby Team.

·        

Ran periodic reporting and reconciliation for several RBS business line applications.

·        

Maintain online policies, procedures and relevant departmental documentation.

·        

Handle Risk Management, Audit, and Lean requests, as needed.

Awards:

·        

2012 RBS Continuous Improvement & Innovation Awards (nominee)

·        

Good Banking Award (Living the Credo/Teamwork)

 

Royal Bank of Scotland N.V. & Citizens Financial Group, Medford, MA                                                                                               

Assistant Vice President, Local Lean Change Agent, Lean Transformation Group                                         Oct. 2011 – Apr. 2012

Assumed the role of Local Lean Change Agent with the RBS Citizens Lean Deployment Team to affect Lean Transformation within the International Trade Service Divisions of RBS Citizens, RBS N.V., and the Wholesale Lockbox business lines.

·        

Provided Lean Leaders and Lean Change Agents with understanding of current processes and contacts in the International Trade business.

·        

Helped drive the business during Lean deployment by leading continuous improvement activity, delivering training, coaching, and supporting manager capability to realize opportunities, while supporting the Lean Leader and Agents in all phases of the Transformation process.

·        

Led a team to create the Lean Journey Wall to launch the Sustain phase, and acted as a liaison between the Lean Sustain Team, Work-Out Group, and Business Line Management.

Award:

·        

Good Banking Award (Advancing Strategic Priorities)

 

ABN-Amro Bank, N.V. / Royal Bank of Scotland N.V., Medford, MA

Assistant Vice President, Team Leader, Standby Billing Department                                                              Apr. 2009 – Oct.  2011

Served as Team Leader for a group of four employees, responsible for managing all aspects of Standby Billing Department, including Billing, Reconciliation, Accrual/Amortization, Tracing, Collections, and Recovery.

·        

Traveled to Chennai, India in order to assist with outsourcing of Standby Billing responsibilities, including training.

·        

Streamlined the foreign exchange transaction procedures between the RBS N.V. Standby Department and Citizens Bank Foreign Exchange Department.

·        

Ensured strict compliance with bank’s internal guidelines procedures and policies, external regulatory bodies, as well as adherence to OFAC, Anti Money Laundering, audit requirements, and risk management practices, while processing Standby Letter of Credit transactions.

Awards:

·        

2011 RBS Citizens Excellence Award (Efficiency & Agility)

·        

2011 RBS Continuous Improvement & Innovation Awards (nominee)

 

Citizens Bank, Medford, MA

Assistant Vice President, International Trade Specialist, Standby Letter of Credit Department               Oct. 2001 – Apr. 2009

Provided financial solutions for small to mid-size corporate business customers, including issuance, advising, amendment, participation in/out, transfers and assignment of proceeds, payment or refinance of Standby Letters of Credit.

·        

Coordinated implementation and upgrades of BankTrade International Trade system, as well as roll out of Money Manager GPS system for Automated Clearing House (ACH Debit and Credit) Transactions.

·        

Researched and created customers and banks in BankTrade required from acquisitions from the Mid-Atlantic Mellon Bank retail network purchase and integration of 2002, to the Charter One Conversion.

·        

Assisted upgrading BankTrade and wire-room SWIFT messaging to comply with Project Fusion rebranding initiative.

·        

Assisted our Participation Group in development and scoping of reporting feed between the International and Commercial Loan systems to reduce processing time of cash flow, set up, and reporting.

·        

Served as chairman of the RBS Citizens, N.A. Manufacturing Advisory Committee to improve Customer Service.

Awards:

·        

Quarterly Credo Moment Recognition (Excellence with Colleagues)  

·        

CFG Certification (Achieving Excellence in Risk Management)

BancBoston Leasing Inc. / Fleet Capital Corp., Boston, MA                                                                                                                                                                    

Contract Coordinator                                                                                                                                                 Oct. 1997 – Aug. 2001

Orchestrated timely and proper documentation of financial documents including: tax (true) leases, finance leases (lease purchases), true debt/unsecured (“loan/notes”), and hybrid transactions involving bonds and letters of credit for a portfolio for leasing clients in the Continental U.S. valued from one hundred thousand to fifty million dollars per lease transaction monthly.

·        

In accordance with UCC Article 9, filed UCC financial statements and fixture filings to insure that individual lease deals were perfected and that the Leasing Department had the first priority lien position.

·        

Coordinated with Syndication Representatives in order to facilitate selling the commercial paper to an outside investor, (“participating” party) and investigated ways to streamline the syndication process.

·        

Assisted the Sales Division and Commercial/Asset-Based Lending with leased transactions. Supplied information to Equipment Management Divisions and Collections/Workout, as needed.

·        

Trained coworkers during the implementation of a new lease operating system.

Awards:

·        

Silver and multiple Bronze Stars (Exceptional Teamwork and Initiative)

·        

“The Rock” (Best Employee of the Month)

·        

Best Producer Award (Outstanding Ability to Close Deals in Difficult Situations)

 

Bank of Boston, Boston, MA                                                                            

Letter of Credit Professional, Export Letter of Credit Department                                                                 May 1991 – Oct. 1997

Administered document examination and release of funds under International Trade Export letters of credit for large corporate banking customers totaling two hundred thousand to 4.75 million dollars daily.

·        

Advised letters of credit for use in international export for a large cross-section of overseas correspondent banks, including overseas Bank of Boston branches, with portfolio concentrated in the Asia/Pacific region, Central/South America, and Domestic U.S.A. Created Bankers acceptances, discounts, and liquidations.

·        

Managed accounts and correspondence for Bank-to-Bank Reimbursement in Asia. Designed and implemented a pre-advice message system for correspondent banks and maintained a signature log book of various domestic banks for funding purposes. Examined and processed interbank compensation claims.

Awards:

·        

Customer Service Excellence Award (Displaying Resourcefulness)

·        

Service Star Awards (Exceptional Teamwork)

 

 

Education

 

M.B.A., Endicott College, Van Loan School of Graduate & Professional Studies, Beverly, MA              

B.S. Business Administration, Southern New Hampshire University, Manchester, NH                           

 

                

Resume for Michael Coutu

Michael Coutu

15 Paradise Lane • Hudson, NH 03051 • (978) 807-8257 • coutum@usa.net

 

 

 

Executive / Senior Manager: Project Management or Operations

Resourceful professional leveraging impressive management and IT capabilities to optimize program and sales operations, strengthened by stellar process improvement skills and focus on continuous learning

 

Track record for overseeing the coordination and administration of all aspects of ongoing program to include planning, organizing, staffing, leading, and controlling program activities. Adept at managing client operations from qualifying, proposal / quote generation, and product demonstrations to technical sales, system design, and after-sale follow-up as well as executing sales and marketing strategies.

Skilled in guiding financial and accounting operations, vendor relations, and billing / job costing processes. Sustained excellence in building, installing, integrating, and maintaining IS / IT network infrastructures; proficient in project planning / implementation and communicating with lay audiences regarding complex technical processes. Broad, well-rounded background compatible with needs of small to mid-range companies.

 

Operations Management / Leadership

Customer Service / Support

Project Planning / Execution

Technical Sales Strategies / Forecasts

Key Stakeholder Relations / Partnerships

Data Integration/ Reporting

Process Improvement / Cost Control

IT Network Infrastructures

Revenue / Profit Generation

Promotional Material Creation

 

CAREER HIGHLIGHTS

ELITE GAME CHANGERS, LLC, Lowell, MA • 2015-Present

Startup Company that delivers necessary services for all sales and marketing teams, which in turn empowers customers to grow.

SENIOR LEVEL COMMUNICATIONS INC., Westford, MA • 2001-2014

Company that provided customized, performance-driven solutions to clients, critical in achieving marketing, lead generation, and new sales development goals.

Vice President of Operations & Client Services • 2006-2014

Charged with optimizing company’s operations and client services, overseeing talented team of up to 12 staff and promoting customer-centric culture organization-wide. Cultivate productive, trustful client relations by effectively determining needs and ensuring smooth interactions with operations department personnel.

•     Served as essential resource in regard to all client-related projects with focus on relationship building, problem solving, and provision of highest quality of service possible; earned reputation for fostering open, respectful partnerships with clients.

      

Played important role in strategic planning and execution, as well as full range of staffing processes, including recruitment, hiring, training, evaluation, and career development.  

      

Demonstrated skill in adapting quickly to ever-changing corporate landscapes and working effectively with people of diverse cultures, backgrounds, and perspectives.

CRM Program Manager • 2001-2006

Led and managed all operations for IS / IT department, guiding strategic planning / execution processes and prioritizing short- and long-range goals. Designed, implemented, and managed large, complex proprietary database. Recruited, hired, trained, and mentored staff of 3; established productive relationships with multi-dimensional operations throughout company.

      

Orchestrated planning, design, and execution of CRM application solution corporate-wide, including development and maintenance of proprietary database containing 550K+ executive-level contacts from 150K companies and government agencies.

      

Transformed company’s data management operations from two administrative computers with series of printed binders for calling campaigns and manual billing and reporting to state-of-the art application / software system and network.

      

Efforts enabled company to expand from 12 to up to 40 staff, supporting all operations required to generate and sustain impressive growth; recognized for assuming responsibilities outside of position description and comfort zone to achieve high quality results at manageable costs.

 


 

Michael Coutu Page 2coutum@usa.net

 

 

 

CEM CONSULTING, Tyngsboro, MA • 2000-2005

Company that provided technical consultation and solutions to small businesses and individuals.

Owner / Operator

Guided financials, budgeting, and other administrative operations. Provided targeted, cost effective consultation services to range of clients with focus on diagnosis of technology-related problems; implemented detailed solutions and corrective measures. Conducted end-user training and support related to installed technologies / products.

      

Utilized extensive IT knowledge and expertise to perform range of operations, including software integration and desktop system and integrated network equipment technical support.

      

Contributed significantly to clients’ ability to develop future IT strategies, sustaining flexibility and growth.

 

BALLANTYNE COMPUTER SERVICES INC., Westford, MA • 2000-2001

Company that provided full range of computer and network services to clients.

Systems Engineer

Guided network design, equipment and file server installation / configuration, and maintenance for clients nationwide. Provided critical technical support to sales staff in strategic planning and building client base for company’s network services within Northeast U.S. Provided in-house support to corporate administrative operations. Operated as sales engineer in interfacing closely with department head to identify / support targeted technologies and provide product demonstrations to customers.

      

Orchestrated planning, analysis, and completion of range of technical projects, developing installation project plans and providing training and knowledge transfer to clients’ staff.

      

Chosen to provide emergency consulting at Gallaudet University for student registration, working with staff to identify NT configuration issues, re-organizing domain users and groups, and evaluating potential security issues.

      

Collaborated with IT staff at Braintree Electric Light Department to help resolve ongoing personnel crisis, assisting in Windows NT Server build and LAN configuration and development of strategic policies.

      

Developed / implemented upgrade strategy for MR Marketing using DSL technology and integrating legacy equipment, multiple Windows NT domains, and various stand-along workstations.

      

Facilitated rollout of new technology for company, including workstations, Lotus Notes, and WAN equipment; installed Dell computers and Windows 2000 domain.

 

CAREER NOTE

Excelled at several earlier positions, including Systems Engineer for Cohesion Inc. and Installation Engineer and Senior Data Specialist for Dynamics Research Corporation.

 

EDUCATION / CERTIFICATION / SPECIALIZED TRAINING

4 Years Coursework in Computer Science, Worcester Polytechnic Institute, Worcester, MA

Cisco Certified Design Associate (CCDA) and NetIQ Appmanager Partner Network Technical Training

 

COMPUTER SKILLS

OS:

MS Windows, MS Windows Server, Solaris, UNIX Scripting, and IRIX

 

Software:

MS Office, MS Access 2.0 Development, NetIQ Appmanager, Visio, SQL Server, ORACLE, and CAI ARCserveIT

 

ERP:

TeleMagic, MS Dynamics, Salesforce

 

Platforms:

IBM-compatible PCs, Sun Microsystems Enterprise Servers, and SGI servers

 

Storage:

RAID Technologies (StorageTek, Eurologic, Winchester Systems, etc.), and Tape Storage (StorageTek, Spectra Logic, Lacie, Sony, etc.)

 

Networking:

Cisco Systems, 3Com, LinkSYS, Asante, NetGear

 

Miscellaneous:

Luminex DVD Jukeboxes, APC UPSs, and Lucent Merlin Messaging Telecomm Systems

 

 

Resume for Patricia Barnes

PATRICIA A. BARNES

Tewksbury, MA                                                                                                   pab0323@verizon.net

978.761.7648                                                                            www.linkedin.com/in/patriciaabarnes

 

CUSTOMER SERVICE MANAGER / TRAINER

Improve customer satisfaction and sales results through consultative sales / service approach utilizing effective communication.

 

Practiced industry professional with reputation as team player with ability to achieve results through employee coaching and development. Strengths include effective training processes, program development, efficient communication, and HR performance management. Specialize in training, coaching, and developing Customer Service and Sales Representative. Background in Management, HR Performance Management, and training development programs. Professional communication skills with ability to relate to diverse population.

 

Technical Skills: Experienced in Microsoft Office Applications including: Word, Excel, and PowerPoint. Proficient in MA Registry Systems and Functions

 

Professional Experience

 

LIBERTY MUTUAL INSURANCE COMPANY, Andover, MA

Field Development Specialist                                                                                            2008 – 2016

Managed novice and experienced Sales and Service Representatives through onboarding of product, systems, and skills training through one-on-one, classroom and virtual facilitation.

·        

Led Sales Representatives toward exceeding per capita within first year and Service Representatives improving customer satisfaction with one-on- one coaching.

·        

Trained, developed, and coached Sales and Service Representatives, supporting acquisition of sales and delivery of quality customer service.

·        

Delivered training for key initiatives, including new products and systems enhancements, enhancing knowledge and skill for all impacted personnel.

·        

Applied knowledge of industry landscape for designing training procedures that align with program objectives.

·        

Developed and delivered training programs, supporting Sales and Service Representatives for enhancement to state specifics.

·        

Evaluated Representatives and identified opportunities for growth and performance enhancement for varying capability levels.

Service Manager                                                                                                                2004 – 2008

Served as Front Line Manager responsible for 15 employees in 2 Branch locations. Coached employees one-on-one in customer satisfaction as well as overall command satisfaction.

·        

Delivered Customer Satisfaction objectives through targeted communications.

·        

Collaborated with Quality Assurance team, creating optimal service through recorded calls.

·        

Worked with Sales Manager, providing support for Region / Office retention and growth.

·        

Identified opportunities for external resources, enhancing program features and streamlining processes.

·        

Analyzed phone reports, ensuring availability to customers and time service.

PATRICIA A. BARNES                    pab0323@verizon.net                                            PAGE TWO

Service Manager (continued)

·        

Assessed and strengthened talent by developing and maintaining high performing team through selective hiring and coaching.

Service Team Leader                                                                                                        2001 – 2004

Supervised and directed personnel. Ensured quality and timely customer service through review of daily workflow, work in process, and office controls. Individual training assessed through one-on-one coaching.

·        

Established cohesive and collaborative environment, maintaining focused and productive work environment.

 

Additional Positions:

Supervising Service Representative

Department Supervisor

Office Manager

Regional Administrative Supervisor

Service Supervisor

Service Representative

Personal Sales Assistant

 

Education

 

       

Associate of Liberal Arts (ALS), Management, Middlesex Community College, Lowell, MA

 

Certifications

 

       

ASTD – July 2014

o  

Designing Learning Certificate

       

The American College – August 2012

o  

Life Underwriting Training Council Fellow (LUTCF)

       

CISR – June 2005

o  

Certified Insurance Service Representative

       

Property and Casualty License

       

Life License

 

ADDITIONAL TRAINING 

-       

Compass

-       

Front Line Manager

-       

Managing for Superior Service

-       

Managing Ineffective Performance

-       

Train the Trainer

-       

WebEx Virtual Training

-       

Lync Meeting Training

Resume for MaryAnne Freedman

MaryAnne Freedman

Lowell, MA 01852

Mobile 978-821-8893

maryannefreedman@outlook.com

www.linkedin.com/in/maryannefreedman

SUMMARY

Accomplished Desktop Specialist and IT Trainer with experience working in a broad range of fast-paced industries both domestically and internationally.  Core skills include in-depth business applications expertise and astute technical troubleshooting.  Outstanding end-user training and user friendly technical documentation production.  Key team member during 12 plus large-scale organizational technical implementations.  Demonstrated skill in expressing ideas clearly and effectively.  Works well independently and on a team.

Technology Tools:

Windows OS 3-10

SCCM

Android

Audacity

Microsoft Office 95-2013

Citrix Receiver

IOS

Snagit

Microsoft Exchange

Mimecast

KwikTag

SoundForge

Active Directory

Biscom FTP

Winscribe

Photoshop Elements

Citrix Desktop Manager

Team Viewer

Various Ticketing

Premiere Elements

NetApp Snap Drive

ActiveSync

Camtasia

Adobe Acrobat Professional

PROFESSIONAL EXPERIENCE

Desktop Specialist / IT Trainer                                                                                                                                   2007-2015

Mirick O'Connell, Worcester MA - 60 attorney law firm regarded for its work in such diverse fields as technology, banking and finance, energy, insurance, life sciences, health care, education and manufacturing.

Technical Support

·        

First line response for technical support in 140 person law firm, for network, software, virtual desktop and hardware issues including mobile devices and basic printer maintenance.

·        

Performed network administration functions, creation of new user accounts and distribution lists in Microsoft Exchange along with managing full access permissions and mail flow settings.

·        

 Responsible for Active Directory OU memberships, password resets and folder level security permissions on file server.

·        

Assisted users with Citrix Receiver installs and general troubleshooting.  Restarted stalled pooled and dedicated VDI sessions with Citrix Desktop Manager.

·        

Responsible for removal of computers from AD and SCCM before applying network image on new or problem PCs and laptops, making sure PXE enabled in CMOS settings and editing local group policy settings on loaner laptops. 

·        

Retrieved individual file backups creating temporary LUN using NetApp Snap Drive.

·        

When necessary deletion of local, roaming and UPM profiles.

·        

Responsible for import / export of PST files as needed for trial research or new /departing employees.

·        

Using Mimecast Administrative Console assisted users with on-hold or blocked email.  Also reset passwords for customers receiving secure email.

·        

Administrator privileges for assisting users with sending or receiving of Biscom FTP secure emails / files.

·        

Administrator privileges for user account creation and troubleshooting of digital dictation software e.g.  Winscribe, Associate Dictation and Speech Exec.


 

MaryAnne Freedman

·        

Responsible for account creation, security settings and troubleshooting for Worldox document management system.

·        

Installed SSD drives, memory and optical drives on PCs and laptops.

·        

Developed solution for converting 5.1 channel stereo video files to practical transcription file format utilizing Premiere Elements and Audacity.

·        

Transformed functionality of existing Access databases by working cross-functionally collecting input to customize queries, forms and reports.  Also customized existing Word print macros to suit departmental needs.

·        

Due to strict security policies responsible for installs of non-standard software.  Also responsible for virus scanning of thumb drives and CDs and all downloads from sites such as Dropbox using an off domain computer.

Training

Provided user training for all general firm software products and produced 300 plus instructional handouts covering topics from Microsoft Office to file encryption.

·        

Recruited, trained and coached key stakeholders for pilot teams to promote enthusiastic firm wide engagement of new technologies.

·        

Supported software and hardware migrations from outdated systems by developing and designing effective training content and materials and applying appropriate presentation strategies for each audience.

·        

Consistently met timelines for training by managing resources and logistics efficiently and effectively.

Free Lance Training & Tech Support Contractor for Two Key Consulting Companies                         1996-2007

Compuworks, Wakefield, MA – Specializing in Training and Support of Leading Boston Law Firms, Hospitals and Massachusetts Industries.  Apogee Solutions Inc., Northborough, MA - Specializing in Sales Force Automation.

·        

Minimized employee resistance to new software implementations by providing knowledgeable pre-deployment guidance on timelines, instructional development and support requirements.

·        

Track record for outstanding platform delivery of Microsoft Access, Excel, PowerPoint, Outlook and Word.

·        

Provided technical support in demanding high volume call center for 1500 plus end users, requiring advanced Microsoft Office expertise, general software and hardware problem solving skills and remote computing troubleshooting.

·        

Chosen as lead consultant providing Oracle Siebel sales force automation (CRM) implementation and training support, throughout U.S., South America, Europe and Asia Pacific.  Known for creative problem solving skills.

·        

Consistently delivered outstanding training performance in difficult global rollouts requiring both application and business model expertise.

EDUCATION

 

University of Wisconsin-Milwaukee, B.A. in Political Science

Resume for Gerard Boggio

GERARD F. BOGGIO

SENIOR SOFTWARE DEVELOPER /

BUSINESS ANALYST

 54 AMES STREET

LAWRENCE, MA 01841

[H] 978-683-6092   |   [C] 508-633-2277  

gfboggio@gmail.com

www.linkedin.com/in/GerardBoggio

 

SUMMARY:

 

Software Developer and Business Analyst of data warehouses and data processing solutions with depth of experience in the Financial Services industry. Strength in architecting and enhancing the storage and retrieval of data for business decision making.

 

TECHNICAL SKILLS:

 

OS:

UNIX/Solaris/Linux, Windows

Languages:

Perl, Java, SQL-Plus, PL/SQL, Python, HTML, C/C++

Software:

FAME, Vision, Business Works, Business Objects, Shell Scripting, JavaScript, AutoSys, Oracle, MongoDB, MS Office (Word, Excel, Visio, PowerPoint, Project), Visual Basic (VB), SpringBatch, SOAP/XML, CVS, SVN

EXPERIENCE:

 

PUTNAM INVESTMENTS, Andover, MA                                                                                                                                1996 – 2016

Senior Software Developer / Business Analyst – Fixed Income (2007 – 2016)

Lead Developer / Analyst of the Fixed Income data warehouse application FAME which provided metrics used in Risk Analysis, trading decision making, and data modeling by Quantitative Analysts and Portfolio Managers. Provided enhancements and support of Fixed Income Trading systems.

·        

Developed and enhanced processes to convert data from a variety of vendor sources into information used in the investment decision making, portfolio projections, and risk analysis.
Skills – Perl, FAME 4GL, Java, Shell Scripting, SQL, AutoSys, CVS, Vendor Relations

·        

Programmed and enriched, through improving the speed of processing and finding additional sources of information, data extracts to internal and external systems.
Skills – Perl, FAME 4GL, SpringBatch, SQL, Shell Scripting, AutoSys, BusinssWorks

·        

Created and provided documentation to onshore and offshore staff that served as the road map for technical support, training, and system enhancements.
Skills – MS Office (Word, Excel, Visio), HTML

·        

Surveyed the user community to collect business issues. Established streamlined daily jobs cycles, reduced the number of problem tickets by more than 50% while identifying databases and processes that were no longer needed. 40% of databases and 10% of the jobs were eliminated.
Skills – Debugging, Requirements Gathering

·        

Created business requirements and functional specifications for the enhancement and migration of applications and segments of applications to new data sources, operating systems, and database platforms.
Skills – FAME 4GL, Perl, Shell Scripting, SQL*Loader, MongoDB (JSON), MS Office (Word, Excel, Visio, PowerPoint), SVN

·        

Led weekly meetings with support team, prioritizing activities and addressing problems and possible enhancements.

Senior Software Developer – Equity (1998 – 2007)

Enhanced the processing and loading of Equity analytics and metrics used in the decision making of investments to the data warehouse based on Vision.

·        

Architected, created test plans, and implemented code efficiencies for Vision and Web based applications.
Skills – Vision, Perl, Shell Scripting, AutoSys

PUTNAM INVESTMENTS, continued:

·        

Migrated to a Business Intelligence based solution, provided the system to rate the investment performance of Portfolio Managers and facilitated conversations with senior investment management.
Skills – Business Objects, Vision, DOS Batch, Requirements Gathering

·        

Enhanced and developed Excel VBA based application to evaluate and estimate the performance of securities, offering data which shaped future investment decisions.

·        

Automated the updating of Excel VBA enhancements to business user’s desktops, ensured that all application users were utilizing the latest version of the application.

·        

Enhanced contribution and attribution reporting by working with quantitative analysts to streamline code and add functionality, offering reporting with more attribute sets.
Skills – Vision, Requirements Gathering, Shell Scripting, AutoSys

·        

Mentored team members to take over the enhancement and support of the application.

Software Developer – Portfolio Systems (1996 – 1998)

Team member in the migration of portfolio systems to the software platform (CPORT).

·        

Provided business and systems analysis to create specifications and code for the conversion and reconciliation of data between platforms.
Skills – Requirements Gathering, MS Word

·        

Designed interface and conversion standard for file transfer and report distribution between hardware platforms, offering a streamlined approach to data collection and report distribution.
Skills – COBOL, DEC VMS

EDS / BLUE CROSS BLUE SHIELD OF MA, Boston, MA                                                                                                   1985 – 1996

Systems Engineer / Chief Programmer

Technical lead for institutional and professional claims processing and inquiries.

·        

Created and enhanced code to implement federal changes in claim formats in systems that would perform preliminary validation of claims before submission for payment processing.
Skills – COBOL, CICS, C/C++, JCL, VSAM, DOS Batch

·        

Investigated various hardware/software solutions and identified SuperSession as the ideal solution to integrate separate and distinct systems and provide a fully integrated user experience. Led programming of the SuperSession environment.

·        

Created code for the analysis of market data to direct efforts to extend and retain market share among Massachusetts employers.
Skills – FOCUS, JCL

·        

Supervised and trained junior programmers in support and application enhancement.

 

EDUCATION and CERTIFICATES:

 

Master of Science, Computer Information Systems, Boston University, Boston, MA

Bachelor of Science, Accounting, Bentley University, Waltham, MA

Certificate, Proficiency in UNIX, University of Massachusetts/Lowell, Lowell, MA

Certificate, Client/Server Database Design and Administration, University of Massachusetts/Lowell, Lowell, MA

Certificate, Website Design and Development, University of Massachusetts/Lowell, Lowell, MA

 

PROFESSIONAL TRAINING:

 

MongoDB: MongoDB for Developers, MongoDB for DBA’s

 

Python: In Progress

Resume for Samantha Perkins

Samantha Perkins

samanthaperkins91@gmail.com

38 Sargent street Lowell, MA 01854

(978)677-0449

 

Objectives

Obtain this job for my financial obligations in achieving an apartment, car, and furthering my experiences with this job opportunity.

Education

PennFoster High School

May 2016  High School Diploma

Experience

Dunkin Donuts | 182 Riverside Street Lowell, MA 01854

Shift leader 05/2013 – 07/2015

Make and take orders, Manage crew members, Clean store, finish and file paperwork.    

Lowell Transportation | 911 East Street Tewksbury, MA

Monitor 03/2011 – 03/2013

Monitoring clients while they ride than van to and from day programs.

Stavros Personal Care  | 210 Old Farm Rd. Amherst, MA 01002

Personal Care Assistant 09/2011 – 01/2012

Assist disabled client with living. Make her dinner, clothe and bathe her.

Subway  | 75 Middlesex Tpk. Burlington, MA 01803

Sandwich Artist 08/2015 – 02/2016

Make sandwiches, clean store, prepare food (i.e. cut up vegetables, prepare meats for cooking.) count drawers.

 

Skills

·     

Work well with people.

·     

Hard working

·     

Put in overtime as needed.

·     

Dependable

·     

Reliable

·     

Servesafe Certified

 

 

 

Resume for David Samuel

David Samuel | 5 Rocky Hill Road | Litchfield, NH 03052                                                                    

415-999-3050

DavidRSamuel@gmail.com

Strikingly  LinkedIn

 

A values-based, versatile, self-motivated, results oriented technology executive with substantial strategic and tactical experience. Expert in delivery of cutting-edge, cost-effective solutions which meet business needs. Highly organized, detail-oriented individual with a bias toward customer service, action and achieving results.

 

Achievements

Successfully managed CRM, ERP, applications, systems, infrastructure and network replacement projects ranging in value from $100,000 to more than $4,000,000

Planned and managed IT budgets (~$120m annually) in support of over 100 technology projects, 100 locations and more than 6,000 employees

Successfully delivered, on-time and on-budget, more than 50 projects in heavily matrixed environments across multiple platforms and business units

Negotiated or re-negotiated RFPs valued at more than $50,000,000, including procurement of hardware, software and applications solutions

Managed, negotiated, reviewed and approved service, vendor and customer agreements valued over $5,000,000

Architected an organizations infrastructure move to a virtual private cloud; replaced network backbone with high-speed MPLS network

Defined and successfully executed disaster recovery plans in a virtual private cloud environment

 

Areas of Expertise

 

Achieving Results through People                                  Mentoring and Team Development

Vendor and Customer Relationship Development            Strategic Leadership

Customer Relationship Development                              Budget and Expense Management

Outsourcing, Off-shoring and Near-shoring                     Process Definition and Adherence

Project and Program Management                                 Systems Integration and Architecture

Cloud Offerings (SaaS, PaaS, IaaS)                               CRM and ERP Systems

Risk Assessment and Risk Management                        Change Management

 

Education

 

Masters of Science Information Technology Management Regis University, 2016

Cornell University, Johnson School of Business, Executive Leadership Program, Dec 2007

Project Management Professional, 2003 - 2014

ITIL Foundations Certified, November 2004

Bachelors of Science, St. Marys College, Business Administration and Economics, 1989

Computer Learning Center, San Francisco Campus (4.15 GPA), 1996 

Work Experience

 

The Life is Good Company

Information Technology Director

2015-Current

Significant Accomplishments:

Established the first IT Steering Committee in the companys history

Implemented formal tracking of IT issues (applications and desktop, network, etc.)

Implemented the companys first fully-integrated EDI in more than five years

Project managed small, internally staffed projects and large, externally supported projects 

As Information Technology Director for this $100m SAP-focused organization, managed development and infrastructure staff, projects and programs. With two direct reports (Application Development Manager and Network/Security Manager) released multiple projects and programs improving SAP ECC (6.0), electronic data interchange (EDI (SPS)), Product Lifecycle Management (PLM (Yunique)) and reporting (BI/BW, Business Objects (BO) and BEX), network security, network performance and storage. 

Defined and improved current state requirements and processes for projects and programs, including but not limited to, telephony, unified communications (in support of the Life is Good Call Center), virtualization (VMWare), storage area network (SAN), SAP ECC, PLM and EDI improvements. Planned transition to a data warehouse with full integration to eCommerce the wholesale sales channels.

Social Interest Solutions

Application Development Director

2014-2015

Significant Accomplishments: 

Created and executed the companys first documentation management program, targeted to business users, directors, managers, developers and business analysts 

Successfully assumed leadership of an environmental migration project and brought it back on schedule and into budget alignment 

Created the companys first formal quality, release and change management program, moving from an unmanaged approach for multiple products to a governed model 

Successfully assisted in the transition from Peachtree to Intacct as an Accounting system. 

As Information Technology Director for this $32m SaaS startup, reporting to the CEO, managed development and infrastructure staff, projects and programs, including building and releasing (weekly) enhancements and new products (Javascript, C#, MS-SQL, MS-WCF, BizTalk, .NET, IIS, Visual Studio, HTML) for an internet-based SaaS company. Managed day-to-day development activities, strategy, hiring, career paths, rewards and recognition, and discipline for Application Development, Helpdesk and Quality Assurance teams with more than 75 employees. 

Directing six managers with 65 programmers, supporting four core products, this Microsoft stack development organization produced weekly releases for clients nationwide. 

Assumed the Quality Assurance, PMO and Governance Director roles, in addition to standard duties, upon the departure of the PMO and Governance Director. Led a team of quality assurance engineers and project managers in engineering applications to generally accepted standards of excellence (e.g., FISMA, NIST).

Service Employees International Union Local 1000 (CSEA)                          

Information Services Director

2009-2014

Significant Accomplishments:

Envisioned, planned and successfully implemented a $2m+ customer relationship management (CRM: MS Dynamics CRM) and a $1m cloud-based enterprise resource planning (ERP: NetSuite) projects in a virtual private cloud environment with disaster recovery and backup to a virtual private cloud, including procurement of all services, hardware and software

Successfully managed multiple IT departments (with more than 20 FTEs), including projects, Application Development, Network Operations, IT Facilities and IT Helpdesk

Envisioned and successfully implemented complete infrastructure replacement, including desktops, servers, switches and data network

Envisioned and successfully implemented comprehensive disaster recovery program 

Information Services Director for SEIU Local 1000, an affiliate of the California State Employees Association, a $75m revenue company with five corporate divisions. Responsible for all aspects of Information Technology including day-to-day operations, strategic and tactical planning, vendor selection and negotiations, application development, maintenance, architecture, network infrastructure (including desktop, application and server virtualization in a virtual private cloud), data security, disaster recovery, data center, telephony, IT policies, planning, budget management, mentoring and staffing. 

Successfully planned, managed and implemented $2m+ CRM project and a $1m+ ERP project including application development (SDLC), infrastructure replacement (desktop, laptop, server, network) and expansion (new data center, new cloud based co-located disaster recovery site), enterprise change (training, logistics, branding) and communications at the enterprise level. 

Established strategic service provider partnerships with telephony and data providers (AT&T, Comcast, Sprint, XO Communications), and implemented new enterprise agreements with key service and software providers (e.g., Microsoft, IBM, Dell, CDW). Defined standards and implemented formal change and security policies, including initiating and leading enterprise wide governance through a Security Committee and a Technology Advisory Council. Optimized cost of services through a mix of internal and external resources.

California State Employees Association                                                 

Management Information Systems Director

2009-2011

Significant Accomplishments:

Successfully managed multiple IT departments (with more than 10 FTEs), including Application Development, Network Operations, IT Facilities and IT Helpdesk.

Envisioned, planned, presented and successfully executed a Board of Directors approved RFP for core systems replacement

Managed and executed re-development of corporate e-commerce presence 

MIS Director responsible for all aspects of Information Technology, including day-to-day operations, strategic and tactical planning, application maintenance, architecture, network infrastructure, data security, budget management, vendor relations, and staffing. 

Created vision for and completed RFP for a core system replacement project including RFP for application development and infrastructure replacement. Negotiated contract for the project and designed project structure. Managed all interactions with five Boards of Directors. 

Optimized and designed enterprise processes to improve IT and business alignment. Aligned IT objectives and programs to enterprise objectives and strategies through implementation of cross-affiliate teams. Defined metrics based on overall business objectives and established organization wide measures for success. Defined IT standards and created vision for use of new technologies. Redesigned IT governance with business process executives.

Blue Shield of California                                                                      

Senior Program Manager

2008-2009

Delegata Corporation                                                                           

Senior Project Manager

2007-2008

HealthWare Solutions (Now Intermedix)                                                                   

Vice President of Application Development

2006-2007

Vice President of Application Development for a growing internet technology software company in the areas of internet and client-server based applications, infrastructure, quality assurance (QA), deployment services, application maintenance and application support. Providing executive leadership and management oversight for all day-to-day activity, application development (C++, ASP.NET, SQL Server, and MS Access) using Agile and SDLC development methodologies. 

Managed quality assurance, business systems, infrastructure and technology thru local development teams and global outsourcing initiatives. Managed the companys technology expense and capital budgets, evaluated needs, conducted cost and productivity analyses, and established priorities to effectively and efficiently utilize technology.

 Negotiated strategic and tactical vendor engagements. Initiated requirements development for SaaS/ASP (Application Service Provider) for current and new products, and completed review and decommissioning of fat-client applications.

AAA Northern California, Nevada, Utah (AAA NCNU)      

Manager of IT Enabling Processes, Business Services, Resource Center Manager

2002-2007

Managed 20+ member team that collected, collated, analyzed, organized and disseminated data to IT management and the enterprise including management oversight of ~$120m IT budget. Managed IT Real Estate Department, including expansion of real estate assets and planning and execution of IT Relocation Program. 

Responsible for training, development, career paths, goal setting, assignments, skill set management, assessment, reward and recognition programs, hiring, and performance management for staff. Managed and participated in vendor contract negotiations for staffing firms, building maintenance firms, outsourcing firms, including full-lifecycle RFPs. 

Chief of Staff IT Business Development

Managed and organized IT Business Development senior management team and budget including budget development, reporting, variance management and control. Managed vendors, strategic and tactical planning with Information Technology and the business. 

Project Manager/Technology Manager/Technical Consultant

Significant Accomplishments:

Successfully managed STAR (Core Systems Replacement) Program deployment planning on a two-year timeline, delivered on-time, in partnership with IBM, EDS and Cognizant

Successfully implemented Member Service Center Expansion and Consolidation Program consolidating five service centers into a single, new service center, including all infrastructure and application changes, delivered on-time and under budget

Successfully delivered Membership Dues Increase Project, the first membership dues increase in the systems history, on-time and under budget, despite rescuing the project

Successfully managed Membership OIP Project, delivered on-time and under budget 

Program and Project management of Membership, Auto and Travel IT divisions, including vendor negotiation, technical and user team management, development of support models, creation and acceptance of turnover completion criteria for major programs and projects through all phases of SDLC in a highly matrixed environment. Developed resource requirements and allocation guidelines, managed on-going vendor collaboration and success metrics, strategic program planning, and staff development. 

Developed detailed cost-benefit analysis to determine support responsibilities, evaluated current technologies in light of emerging technologies and proposed changes for multiple business units across legacy platforms. 

Managed teams responsible for on-going production support of mainframe and client-server systems, customer communication, issue prioritization, evaluation and resolution in a multiple vendor environment.

 

Senior Technical Analyst

Successfully managed small projects, including coordination of multiple vendors and project teams using on-going implementation plans and change management processes to assist lines of business in prioritizing, budgeting for and implementing change. Created cost-benefit analyses for business unit use in prioritizing and budgeting. Analyzed issues, defined, tracked, escalated and resolved production issues, and provided on-going testing and implementation support. Created and reviewed project documentation from completed projects.

 

Software, Hardware, DBMS and Platforms

ERP: SAP ECC (6.0), NetSuite, Intacct, Microsoft Dynamics CRM, Windows 10, 8, 7, XP, VMWare, Citrix Xen Enterprise (XenApp, XenDesktop, XenServer), MS-SQL (2012, 2014), Scribe, HTML, JavaScript, MS VB IDE, C, C++, C#, .NET, Microsoft Office Suite (Project, Visio, SharePoint, Outlook, Excel, Word, PowerPoint, Access), Adobe Acrobat and Photoshop, File-AID/MVS, File-AID/DB2, File-AID/IMS, File-AID/Data Solutions, File-AID/RDX, File-AID/Express Enterprise, File-AID/Client Server, TSO/ISPF, Xpediter, Abend-AID (XLS, and DB2 bridge), SDSF, Docent Enterprise, IBM Mainframes, Client Server Platforms, SQL, DB2 UDB,  DB2, IMS, MVS File types (VSAM, sequential, etc.).

 

Awards, Certifications, Training, Special Interests

Recognized for Community Contributions by the California State Assembly (2012)

Project Management Professional, 2003-2014

Project Management Institute Member, 2014

ITIL Foundations Certified, November 2004

Presidents Senior Leadership Team (SEIU Local 1000), 2011-2014

AAA CEOs Employee Advisory Panel, CIOs All Hands Development Team, 2005-07 

July 2005 - for outstanding guidance of 2005 Cost Reduction Program

August 2004 - for outstanding leadership of 2005 IT budget process

December 2003 - for outstanding project management

December 2002 - for outstanding leadership of the SPUFI Program

August 2002 - for outstanding IT cost savings efforts

Award of Special Recognition for Outstanding Support of Compuware HIPAA Initiative January 2000

MCI Impact Recognition Award - for publication of New Programmer Manual March 1999

MCI Impact Recognition Award - developing course materials for programming tools April 1999

 

Comprehensive Code of Business Conduct Training September 2008

Comprehensive DOI Anti-Fraud and Abuse Workshop September 2008

Comprehensive Security Awareness Training September 2008

Lambert Consulting Group Management Seminar October 2008

Defining, Estimating, Scheduling, Providing Status and Forecasting Projects September 2007

Managing IT through Change January 2006

Behavioral Interviewing December 2005

Process Owner Training December 2005

Managing Emotion through Change Workshop November 2005

Leveraging Process In IT Dr. Michael Hammer June 2005

Metrics and Measurement Dr. Michael Hammer October 2004

Situational Leadership Workshop September 2004

Understanding and Leading Change Workshop August 2004

MCISystemhouse Accelerated Leadership Program

TSO/ISPF, Advanced JCL, Easytrieve, Advanced CICS, JavaScript, HTML, SQL

 2003 USVA National Champion Volleyball Grass Doubles. Photographer. Golf enthusiast. Website management family and e-commerce websites.

References:

Available Upon Request

 

Resume for Mary Jo Baril

Mary Jo Baril

56 Clark Ave. w Dracut, MA  01826 w 978.957.0386 w mare472@aol.com  www.linkedin.com/in/maryjobaril

 

SUMMARY

Extensive experience in payroll, accounts payables, auditing and assistance in developing internal procedures for travel and entertainment expense reports, analysis and reconciliation’s sales tax and vendors accounts.  Strengths include ability to be diverse in many aspects of the business within a fast pace environment.  Technical experience with Microsoft Excel, Word and  Microsoft Outlook, MAPICS, SAP, SAP/HR, HRB,  ADP Pay Expert, ADP Pay Force, ADP Connection, Workday, People Soft,  Kronos systems.

 

PROFESSIONAL EXPERIENCE

 

MKS Instruments, Andover, MA                                                                     February 2016 to April 2016

 

Sr Payroll Analyst

  • Enter and review the biweekly payroll time data, employee maintenance for 1,100+ employees in the U.S.
  • Entered taxes and direct deposits in Ultipro
  • Entered pay data into Ultipro.               

 

Smith and Nephew, Inc., Andover, MA                                                           June 2010-February 2016

A $3.4 billion international company publicly held manufacturing medical products.

 

Payroll Coordinator

Enter and review  the biweekly payroll time data, employee maintenance, new hire and terminated employee processing to ensure accuracy for 5,500+ employees in the U.S.

§ 

Coordinate with HR department on the timely and accurate updating of employee Masterfile changes

§ 

Coordinate with Department Supervisors/Managers to ensure timely and accurate reporting of hours to be paid via the Kronos Time & Attendance System

§ 

Manage interfaces between Workday and ADP Pay Force using ADP Connection

§ 

Ensure timely and accurate administration of employee garnishments

§ 

Coordinate with HR to ensure timely and accurate payment to employees on leave of absence

§ 

Reduced processing time for Leave of Absence resulting in accurate payments to employees

§ 

Comply with state laws to ensure timely and accurate payment of terminated employees

§ 

Audit payroll data entry to ensure accuracy prior to payroll execution

§ 

Execute and audit ADP outbound interface to be sent to third party vendor

§ 

Created and Implemented 401K log to track overpayments to employees

§ 

Facilitated the auditing of employee master change report to ensure all changes captured accurately

§ 

Assist employees with Payroll related questions and concerns

§ 

Handle all post payroll processes.

 

Edwards Vacuum, Inc. (formerly BOC Edwards), Tewksbury, MA                                      June 1998- November 2009

An $800 million international company privately held manufacturing pumps and abatement systems.

 

Payroll Administrator December 2008-November 2009

§ 

Recruited by Senior Management to bring payroll back in house

§ 

Instrumental in the implementation of transferring payroll from the parent company (Linde) on SAP to ADP; and then ultimately transferred to a third party vendor

§ 

Coordinated, processed and audited payroll to ensure the on time delivery of payment to 400 employees

§ 

Managed time off through IEmployee web based attendance system along with maintaining its data base

§ 

Maintained ADP employees data base to ensure accuracy of new hire, termination and status

§ 

Maintained court ordered garnishments for compliance

§ 

Assisted employees with any payroll related concerns or questions

§ 

Reduced payroll by 1.5 days through improving business processes

 

                                       Mary Jo Baril          mare472@aol.com                   Page 2

 

Accounts Payable Specialist (September 2004-December 2008)

§ 

Coded and processed over 250 PO and Non PO invoices using both SAP and MAPIC system software

§ 

Worked closely with suppliers to answer queries allowing for the timely resolution of disputed A/P issues

§ 

Interacted with Purchasing and Receiving Department to resolve discrepancies

§ 

Established policy & procedures for Expense reports

§ 

Month end temp accrual for temp labor & expense report

§ 

Improved payables process with the upload feature within SAP

§ 

Audited and Processed expense reports for weekly check runs

§ 

Processed Inter-company invoices for monthly wire payments

§ 

Recognized new vendor information and forwarded for update in SAP

§ 

Processed weekly check runs for timely payment to vendors

§ 

Assisted General Accounting with month end closing  

 

Sales Tax Coordinator  May 2003-September 2004

§ 

Gathered Sales tax data, confirmed correct tax rate and submitted corrections if necessary

§ 

Calculated and filed all state, city and county sales tax returns

§ 

Researched and prepared any sales tax audit issues

§ 

Reduced processing time of completing tax forms resulting in timely payments

 

Senior Payroll Coordinator June 1998-May 2003

§ 

Coordinated and processed payroll for 900 employees using Peoplesoft software

§ 

Prepared monthly commission statements for payment

§ 

Prepared month end closing entries

§ 

Maintained court ordered garnishments

§ 

Assisted with yearly budgets

§ 

Worked closely with Human Resources to ensure accuracy of employee data

§ 

Assisted employees with any payroll related concerns

§ 

Assisted with centralization of Payroll to corporate headquarters

 

CR Bard Inc., Billerica, MA  October 1987-June 1998                                                                                                      

A $2 million publicly held company manufacturing medical products.

 

Payroll Coordinator/Accounts Payable Clerk

§ 

Coordinated the processing, maintenance and reconciliation of exempt and non-exempt payrolls ensuring compliance with company policy and Federal/State tax regulations

§ 

Organized and implemented the successful merging of divisional payrolls by working closely with Human Resources, Corporate MIS and Corporate Payroll

§ 

Provided support to Senior Management in areas of payroll and budgets

§ 

Managed the general ledger account analysis of accounts payable, accrued liabilities, Payroll taxes and deductions.

§ 

Assisted in the successful transition from in house payroll system to People Soft Payroll Software

§ 

Assisted with all Accounts Payable functions

 

Education                   

B.A Psychology, University of Lowell, Lowell, MA

 

Computer Skills

 

Microsoft Excel, Word and  Microsoft Outlook, MAPICS, SAP, SAP/HR, HRB,  ADP Pay Expert, ADP Pay Force, ADP Connection, Workday, People Soft,  Kronos systems.

Resume for Paul Botting

Paul J Botting

 

p.botting@comcast.net                       603-716-7941         www.linkedin.com/in/pauljbotting

 

 

Business Development Manager

Industrial Automation

 

Collaborative problem solver, adept at managing diverse, cross cultural teams to focus on real, validated customer needs to enhance new product development and maximize sales.

Builds and connects marketing strategy to sales execution by leveraging technical skills to provide pre sales support to interpret customer requirements, propose appropriate solutions and close the deal.

 

Create and execute business plans | Problem solving| Product launch and deployment

Voice of the customer advocate |Pre sales support | Present at technical events and shows 

 

Professional Experience 

Schneider Electric, Andover, MA                                                                                                                          

Senior Business Development Manager                                                                            2001 to 2015

Accountable for driving global growth by creating and leading execution of targeted business programs.

Led global and regional product launches by collaborating with country marketing directors to develop strategy and ensure budget allocation.

Established working groups with sales, distribution channels, commercial marketing and customers to elicit feedback to ensure new products and solutions met current and future market requirements:

Ø 

Achieved 150% over target global sales of new family of PLC Ethernet (MB/TCP + EtherNet/IP) communication modules. Turned around under performing sales, one year post launch, by creating and executing business acceleration plan.

Ø 

Convinced global sales/marketing teams and customers of the advantages of industrial Ethernet communication solutions by coordinating development of a portfolio of training and education assets that proved the benefits and performance of typical and customer specific architectures.

Ø 

Provided rolling sales forecasts for North and South America zone to help optimize production planning at manufacturing facility.

Ø 

Led teams in North America to create comprehensive gap analysis for migration of PLC installed base to new strategic product family. Negotiated with corporate product development team to make prioritized HW, FW and SW changes to mitigate customer’s risk of upgrading to new solution.

Ø 

Organized and led regular meetings between North American country marketing and sales teams and corporate product development team to validate and adjust new product roadmaps to better address customer requirements.

Ø 

Created and executed field test programs resulting in on-time product launches.

Ø 

Presented Industrial Ethernet seminars including:

§ 

PROMAT – Chicago

§ 

Car Care Show (Web enabled Car Washes) – Las Vegas

Ø 

Presented industrial automation products and solutions at forums and events in:

§ 

North America, South America, Europe, Asia

 

New Product Introductions

Ø 

PLC / PAC’s - 4 new HW ranges + associated programming SW suites.

Ø 

WiFi switch’s - Brand labelled wireless switch range

Ø 

HART Gateway  - Integrated into existing modular DIO range

Ø 

Bluetooth dongle - IP67 Modbus adaptor 

Paul J. Botting              p.botting@comcast.net                             Page Two

 

Schneider Electric, North Andover, MA

Senior Customer Relationship Engineer                                                                            1998 to 2001

Provided advanced technical support to customers for industrial automation products and services applied to process and discrete manufacturing systems. Created and delivered custom technical training classes:

Ø 

Managed relationships with customers by applying advanced problem solving skills to provide analysis of product and user issues.

Ø 

Consolidated global strategic account loyalty by imparting expert knowledge and advice during project startups.

Ø 

Raised technical skills and knowledge of Schneider engineers and customers by delivering technical presentations and training classes at trade shows and events in Asia, North and South America.

Ø 

Expedited resolution of potential product functionality issues by timely escalation of cases to engineering teams.

Ø 

Increased effectiveness of technical support team by mentoring junior engineers.

 

Schneider Electric, Coventry, UK

Senior Field Support Engineer                                                                                            Pre 1998

Delivered pre-sales support to automation sales team during customer interaction.

Provided technical HW and SW application support for PLC, HMI, Drives and associated products.

Managed projects at key accounts, coordinating activities between SIs, OEMs and End Users to meet specific milestones, ensure conformance to specifications and achieve on time start up’s:

Ø 

Evaluated opportunities with automation sales engineers to interpret customer requirements and propose architectures and solutions to meet their goals.

Ø 

Solved customer issues by trouble shooting application of industrial automation products on and off site.

Ø 

Delivered post sale custom technical training courses to enable customer maintenance engineers to reduce down time and achieve production targets.

Ø 

Trained Schneider automation sales force on new product introductions.

Ø 

On site project engineer for: New photocopier ‘fuser roll’ flow coating line. Diesel engine ‘cylinder block transfer line’ refurbishment. New automotive ‘body in white’ production line. Steel production ‘sinter plant’ refurbishment. New parcel distribution facility sorting line.

  

Education

 

TEC Higher Certificate in Electrical Engineering, Canterbury College of Technology, UK

  

Associations 

 

Member of the Institution of Engineering and Technology (MIET) http://www.theiet.org