Paul J Botting
firstname.lastname@example.org 603-716-7941 www.linkedin.com/in/pauljbotting
Business Development Manager
Collaborative problem solver, adept at managing diverse, cross cultural teams to focus on real, validated customer needs to enhance new product development and maximize sales.
Builds and connects marketing strategy to sales execution by leveraging technical skills to provide pre sales support to interpret customer requirements, propose appropriate solutions and close the deal.
Create and execute business plans | Problem solving| Product launch and deployment
Voice of the customer advocate |Pre sales support | Present at technical events and shows
Schneider Electric, Andover, MA
Senior Business Development Manager 2001 to 2015
Accountable for driving global growth by creating and leading execution of targeted business programs.
Led global and regional product launches by collaborating with country marketing directors to develop strategy and ensure budget allocation.
Established working groups with sales, distribution channels, commercial marketing and customers to elicit feedback to ensure new products and solutions met current and future market requirements:
Achieved 150% over target global sales of new family of PLC Ethernet (MB/TCP + EtherNet/IP) communication modules. Turned around under performing sales, one year post launch, by creating and executing business acceleration plan.
Convinced global sales/marketing teams and customers of the advantages of industrial Ethernet communication solutions by coordinating development of a portfolio of training and education assets that proved the benefits and performance of typical and customer specific architectures.
Provided rolling sales forecasts for North and South America zone to help optimize production planning at manufacturing facility.
Led teams in North America to create comprehensive gap analysis for migration of PLC installed base to new strategic product family. Negotiated with corporate product development team to make prioritized HW, FW and SW changes to mitigate customer’s risk of upgrading to new solution.
Organized and led regular meetings between North American country marketing and sales teams and corporate product development team to validate and adjust new product roadmaps to better address customer requirements.
Created and executed field test programs resulting in on-time product launches.
Presented Industrial Ethernet seminars including:
PROMAT – Chicago
Car Care Show (Web enabled Car Washes) – Las Vegas
Presented industrial automation products and solutions at forums and events in:
North America, South America, Europe, Asia
New Product Introductions
PLC / PAC’s - 4 new HW ranges + associated programming SW suites.
WiFi switch’s - Brand labelled wireless switch range
HART Gateway - Integrated into existing modular DIO range
Bluetooth dongle - IP67 Modbus adaptor
Schneider Electric, North Andover, MA
Senior Customer Relationship Engineer 1998 to 2001
Provided advanced technical support to customers for industrial automation products and services applied to process and discrete manufacturing systems. Created and delivered custom technical training classes:
Managed relationships with customers by applying advanced problem solving skills to provide analysis of product and user issues.
Consolidated global strategic account loyalty by imparting expert knowledge and advice during project startups.
Raised technical skills and knowledge of Schneider engineers and customers by delivering technical presentations and training classes at trade shows and events in Asia, North and South America.
Expedited resolution of potential product functionality issues by timely escalation of cases to engineering teams.
Increased effectiveness of technical support team by mentoring junior engineers.
Schneider Electric, Coventry, UK
Senior Field Support Engineer Pre 1998
Delivered pre-sales support to automation sales team during customer interaction.
Provided technical HW and SW application support for PLC, HMI, Drives and associated products.
Managed projects at key accounts, coordinating activities between SIs, OEMs and End Users to meet specific milestones, ensure conformance to specifications and achieve on time start up’s:
Evaluated opportunities with automation sales engineers to interpret customer requirements and propose architectures and solutions to meet their goals.
Solved customer issues by trouble shooting application of industrial automation products on and off site.
Delivered post sale custom technical training courses to enable customer maintenance engineers to reduce down time and achieve production targets.
Trained Schneider automation sales force on new product introductions.
On site project engineer for: New photocopier ‘fuser roll’ flow coating line. Diesel engine ‘cylinder block transfer line’ refurbishment. New automotive ‘body in white’ production line. Steel production ‘sinter plant’ refurbishment. New parcel distribution facility sorting line.
TEC Higher Certificate in Electrical Engineering, Canterbury College of Technology, UK
Member of the Institution of Engineering and Technology (MIET) http://www.theiet.org
BRUNO G. PELLETIER _____________________________________
26 Andrew Circle, North Andover, MA 01845 - (978) 210-2843(cell) – email@example.com
SUMMARY: Experienced, safety-minded and detail-oriented quality systems specialist in the flavor manufacturing industry.
Self-motivated and excellent team player.
Strong technical background (Food safety, specifications, auditing, quality, Halal and Kosher).
Good communication skills and adaptability to a changing environment.
Knowledge of MS Office and SAP.
Bilingual(written and spoken): French
Kraft Heinz Company / Kraft Foods Group, Woburn, Massachusetts
Successfully maintained 1000 raw material specifications. Resolved and addressed issues.
Supported the transition of specifications to a new corporate based specification system.
Managed the site Kosher / Halal programs. Certificates renewed annually.
Streamlined the Kosher process by using a web-based service offered by the Kosher agency.
Supported R&D trials with pilot plant liquid blend production. Yearly totals ranging from 700-2000lbs.
Completed quality documentation to support R&D with the commercialization of new flavors.
Actively participated in the SAP business system migration in 2010.
Collaborated with cross-functional team to achieve site goals.Exceeded disposal goals in plant closing.
Lean Six Sigma Green Belt certified - January 21, 2013.
Supported ISO22000 and FSSC certifications by performing internal site audits.
Flavors and Ingredients HACCP food safety team lead(2005-2009). Achieved successful audits.
Performed monthly plant safety scans to support the site safety program and meet safety targets.
Associate Quality Systems Specialist, 2002 to 2004
Transitioned from raw material quality control lab to pilot plant R&D support.
Supported raw material lab contractor with technical support.
Completed technical documents for raw materials and Kraft manufactured ingredients.
Assumed the responsibilities of the site Kosher and Halal program. Certificates renewed annually.
Flavors and Ingredients HACCP food safety team lead. Achieved successful audit.
Supported site specification manager regarding raw material specification issues.
Senior Technician / Skilled Technician, 1987-2001
Sampled and performed quality control testing of raw materials used in flavor production.
Managed the record keeping process.
Participated as a Flavors and Ingredients HACCP team member.
Participated in the annual raw materials and finished goods inventory. Improved accuracy.
Knowledge of GC, HPLC, spectrophotometer (UV-VIS, IR) and refractometer.
Provided technical support to the plant employees.
Northeastern University, Boston, MA
Bachelor of Arts in Chemistry
MICHAEL C. BLEIWEISS
45 Washington St.
Methuen, MA 01844
Experienced software technical support professional and programmer. Particularly adept at quickly mastering proprietary systems and applications. Expertise includes:
* Data manipulation and analysis
* Troubleshooting and problem-solving
* Specifications and documentation
* Database design and programming
* Support of proprietary applications
* Scientific and medical applications
Computer Languages: SQL, XML, Visual Basic, HTML, C, Perl
Operating Systems: Windows, VAX/VMS, DOS
Applications: SQL Server, MS Office, Ghost, Adobe Acrobat, Apache Tomcat, SalesForce, TestTrack, Jira
McKesson / MedVentive, Waltham, MA January 2012 - April 2015
Produces a set of web-based applications for managing health care practice costs and quality based on SQL Server.
Application Support Analyst (2012, 2013 - 2015)
Production Analyst (2012 - 2013)
Provided Tier I & II technical support. Performed troubleshooting using direct SQL queries into the database back-end and analyzing T-SQL stored procedures. Created and configured user login accounts for the company's products under a HIPAA security regime. Ensures integrity of data imported into Population Manager application. Repaired errors in EDI 837-format data files submitted by clients. Coded numerous reports on data import for clients.
* Created Excel spreadsheet documenting stored procedure calling dependency trees for Risk Manager application to facilitate troubleshooting.
* Developed T-SQL data analysis tools and posted them into the company's technical knowledge base for use by other Support Department members.
* Wrote step-by-step process document for creating Risk Manager user accounts for use as a reference by the Support team.
* Maintained and upgraded Perl programs used for generating reports and managing data files.
* Adapted SQL course notes to use examples from Risk Manager and Population Manager databases.
* Created automated report generation process using a combination of SQL scripts and DOS batch procedures to reduce manual effort by 50% and ensure data was sent to the correct recipients.
* Created comprehensive documentation on Population Manager data import and reporting procedures for use as a reference and training manual for Production Department personnel.
FIS Healthcare Systems, Waltham, MA February 2011 - August 2011
Produces a comprehensive, web-based application for managing flexible benefit plans built on SQL Server.
Incident Management Analyst
Provided technical support, troubleshooting, and issue resolution for clients via e-mail and telephone.
* Performed troubleshooting using direct SQL queries into the database back-end.
* Documented process for escalating Master Case bug reports to Development.
Emoxsha, North Andover, MA October 2010 - December 2011
Produces GPS equipment and software for tracking public transit vehicles.
Generated reports on data models for public transit systems using Oracle Business Intelligence applications.
NuView Systems, Inc., Andover, MA May 2007 - January 2010
Provided Tier II technical support, troubleshooting and resolving issues that were beyond the scope of front-line Support personnel.
* Handled average of 35 call tickets per week with 60% resolved without further escalation.
* Served as primary resource for writing SQL queries for reports and letters requested by clients.
* Wrote troubleshooting guide documenting techniques used in my position to allow more issues to be resolved by Tier I Support without the need for further escalation.
* Adapted and expanded SQL course notes to reference company's database in examples.
Taught course to new company employees.
YouthBuild USA, Somerville, MA January 2005 - June 2005
Runs work-study programs to teach at-risk youth work skills in construction while providing classes for obtaining their G.E.D.
AmeriCorps Database Manager
Provided user technical support and training for 51 remote sites for using two proprietary databases tracking student progress. Performed monthly quality control analysis on the data input into the databases.
* Developed MS Access databases for tracking technical support calls and volunteer recruitment.
* Developed analysis techniques and a chart in Excel to efficiently summarize remote site data for monthly activity reports to management.
* Wrote training manual for the WBRS AmeriCorps database.
MCB Consulting April 2003 - December 2004
* Scripted worked solutions to textbook math problems using Delta AT for GEX Publishing Services.
* Developed MS Access databases to manage program data for Lawrence CommunityWorks.
* Maintained Web sites for Common Cause Massachusetts and the Ethical Society of Boston.
* Performed research for and created updated product catalog in Adobe Acrobat for Minuteman Controls.
Thermo Galactic, Salem, NH December 1994 - October 2002
Produces software to analyze optical spectroscopy, mass spectroscopy, NMR, and chromatography data.
Software Quality Assurance Engineer (2002 - 2002)
Applications Programmer (1994 - 2002)
Wrote and maintained applications in Array Basic and Visual Basic for analyzing spectroscopic data. Developed and wrote specifications for new applications. Provided customer technical support. Tested software to ensure compliance with specifications according to IS0 9001 standards, including writing Test Plans and Test Reports.
* Tested validity of file format converters generating spectral data files in XML.
* Developed 16 Visual Basic applications to perform data analysis and manipulation.
* Updated library of 15 programs in Array Basic for performing mathematical and graphical manipulations on data, including complete redesign of the user interfaces.
* Extracted mathematical algorithms from programs to create a library of 56 *Black Box* subroutines.
* Introduced use of formal specifications for new and upgraded applications.
Oracle Database Administration Certificate Program, Boston University and Merrimack College
Oracle 9i Certified Associate: SQL, Fundamentals I and II
Master of Science, Engineering Physics, University of California - San Diego
Thesis focused on measuring sizes of soot particles in flames using scattered laser light.
Bachelor of Science, Physics, Massachusetts Institute of Technology
Thesis focused on analyzing data from a heavy-ion nuclear collision experiment.
DAVID C. FITZGERALD
E-mail: firstname.lastname@example.org; Address: 6 Steed Avenue, West Newbury, MA; Cell Phone: 978-873-2009
Dynamic team builder and experienced fundraiser seeking a leadership role with a mission-based organization which would utilize my talents and experience in organizational administration, fundraising and team development. Proven success in key performance areas including fundraising, management and budget development.
Achieved five promotions in eleven years in the Boy Scouts of America beginning as a District Executive in Utica NY and promoting to Director of Program Operations in Boston
Raised over $600,000 in philanthropic donations in my career.
Provided visionary and strategic leadership achieving consensus during a difficult merger.
Produced over $3.0 million in operational income.
BOY SCOUTS OF AMERICA 2005-2016
Director of Program Operations, (Boston, Massachusetts) 2015 to 2016
Guided Boston Minute Man and Yankee Clipper Councils operations through a merger process developing consensus and a strategic plan for program for the new Spirit of Adventure Council.
Managed year round program operations serving over 14,000 youth in the Greater Boston area.
Analyzed the systems and streamlined processes of eight youth outdoor programs which to reduced administrative support cost by over 20%.
Developed and audited the annual program budget of $1.5 million maximizing a 20% profit, an increase of 4% from the prior year.
Created the “Norther Nexus of Adventure” with the program and marketing committees, a three camp, 30,000-acre, boating, climbing and outdoor high adventure program for Scouts.
Program Director, (Haverhill, Massachusetts) 2014 to 2015
Provided inspirational leadership to a staff of 65 employees for a summer program creating a high performing team that served over 1,200 youth and adult leaders.
Collaborated with community leaders and volunteers to create engaging activities that promoted the organization increasing community giving by over 15%.
As an officer in the Rotary club developed and maintained connections to the community to create highly visible activities such as golf tournaments, honoree dinners, benefits and events.
Advised several support functions including camping, activities and special projects to improve program quality and increase member retention 7%.
District Director, (Haverhill. Massachusetts) 2012 to 2014
Created three after school Scouting programs in Lawrence, MA serving
more than 200 inner-city, disadvantaged or at risk youth and their families.
Developed presentations and proposals to families, corporations and foundations that surpassed the financial goals of the district for the annual giving campaign by 10%.
Senior District Executive, (Utica, New York) 2008 to 2012
- Assisted in developing and implementing a five-year strategic plan to set a focused course and steps for the council to achieve financial stability and membership growth
- Ensured annual giving campaign was conducted for families, community members and local businesses raising over $270,000 in four years.
- Excelled in the role of master of ceremonies at public events, city meetings, community fairs as a representative of the organization.
District Executive, (Utica, New York) 2005 to 2008
Served as director of a 600 youth program and a staff of 35 employees increasing the profit by over 30%
Rallied community leaders, business owners and residents to share the organization’s mission, increasing participation in the programs and increasing membership by over 3%.
MOHAWK HOSPITAL EQUIPMENT INC., Utica, NY
Distribution Manager 1995 to 2005
Served as manager of distribution, central stores and receiving departments for St. Elizabeth Medical Center, a 201 bed facility.
Supervised a team of nine employees in a time dependent replenishment of supplies critical to the operations reducing supply outages by 10%.
Rotary Club, Lowell, MA
President 2015 – Present
Board of Directors 2012 - Present
Paul Harris Fellow – Rotary International 2015
State University of New York Oswego 1988
Bachelor of Arts
Boy Scouts of America
Professional Development, Levels I, II, and III
Advanced District Administration
Staff Manager Level I
Professional Management, Levels I, II, III
David M. Perkins
22 Hemlock Road
Andover, MA 01810
Financial professional with experience including accounting, financial reporting, financial planning and analysis, process improvement, operational performance tracking, resource utilization, business review and staff development.
. Accounting . Financial reporting . Cost accounting
. Budgeting . Financial systems . Audits
. Management reporting . Insurance and risk management .Treasury
. Strategic partner . Mentor
Thrive Networks, Inc Tewksbury, MA
Provider of outsourced IT solutions that includes managed, cloud and professional services. Thrive Networks was acquired by MetTel in September 2014. Annual sales $13M.
Director of Finance 2013 - 2016
Managed the overall financial planning and reporting processes, including monthly closings quarterly
Managed revenue, deferred revenue and unbilled Professional Services revenue ensuring accurate recognition.
Provided financial information and analysis of the operations for the company to make sound business decisions (e.g. product line profitability, project profitability and customer profitability) and to drive the performance of the company.
Drove continuous improvement and standardization in the Finance area. Created operating metrics and measured performance to the established metrics and recommend corrective actions as necessary.
Led the company’s financial and system conversion to MAS500 from QuickBooks.
Horizon Technology, Inc Salem, NH
Manufacturer of automated Sample Preparation Systems for the analysis of organic compounds and Oil & Grease in aqueous samples. Annual sales $7M.
Controller 2007 - 2012
Managed fiscal and operating activities of the business performance and provided timely and accurate financial reports and financial trends to the CEO, management and external constituents.
Managed manufacturing, production planning, inventory management, purchasing, sourcing, warehousing and fulfillment including US export regulatory compliance to meet demand.
Developed and coordinated yearly budget, forecast and financial plans, and associated variance analysis and review with management.
Implemented upgrades and simplification of the MRP, cost accounting and financial software system to give real-time results and program progress to senior management.
Performed financial modeling, due diligence, audits, analysis and other activities requested by Investment Bankers, regulatory agencies and Owners/Founders.
Perkins LLC Andover, MA
Financial and Accounting Consultant 2003 - 2007
Provided consulting and management services related to accounting and financial operations, cost accounting, audits, cash management, due diligence, workouts, SOX compliance, tax returns, payroll and benefits, financial planning and analysis, financial modeling and systems for clients in emerging market and owner managed businesses. Clients include software, internet, high technology manufacturing, venture capital and medical collaborative industries.
Supercritical Combustion Corporation Woburn, MA
Venture capital backed Research and Development Company in the field of nanotechnology and energy development that was developed at the Massachusetts Institute of Technology.
Director of Finance and Administration 1998 - 2003
Member of management team responsible for, developing, securing and implementing alliances with strategic partners in investment and technology.
Provided financial support to Sr. Scientists in the design and implementation of DoD and ONR grants, contracts, procurement procedures, cost proposals and audits.
Managed and performed all financial, human resources and office management activities.
Prepared and formulated immediate and long-range financial plans, budgets and forecasts, directed the financial planning function and plan.
Optimax Systems Corporation Cambridge, MA
Provider of advanced planning and scheduling solutions with a primary focus on make-to-order manufacturing. Annual sales $10M.
Director of Finance and Administration 1996 - 1998
Key member in negotiating the sale, due diligence and integration of merger of Optimax Systems with i2 Technologies, Inc.
Developed, aligned and managed business plans, infrastructure, and finances.
Cayman Systems, Inc. Stoneham, MA
Venture capital backed company, which designs and manufactures an intelligent networking gateway for computers. Annual sales $15M.
Director of Finance and Administration 1988 - 1996
Joined the company during the active start-up phase as its first financial manager. Responsible for building and structuring the finance organization.
Developed and implemented policies, procedures, and information systems to facilitate the management of business activities.
Structured banking relationships and secured $2 million in working capital and equipment lines.
Member of management team, which raised in excess of $10 million in venture capital financing.
Managed all aspects of financial control, including payroll, accounts receivable, accounts payable, cost accounting, asset management, employee stock plans, human resources and financial reporting.
University of Maine, Orono, ME
B.S. Business Administration / Accounting
GREGORY J. PETROS
3 Dumbarton St.▪ Andover, MA 01810 ▪ 978-475-7377 ▪ email@example.com LinkedIn.com/in/gregpetros
Biotechnology professional with expertise in the start-up and operation of GMP production suites. Extensive experience in commercial and contract manufacturing management combining protein purification and cell culture subject matter expertise with a thorough understanding of cGMP requirements.
Taurus PCC, Genzyme, Allston/Framingham, MA 2013- 2015
Created and managed schedules for the CQV of a Cell Culture Suite, Media Bottling Relocation Project, and the shutdown of two GMP Manufacturing Facilities.
Provided schedule updates, look-a-heads, and critical paths.
Provided guidance/technical assistance to the Project Team with document revisions.
Participated in all project meetings and provided meeting minutes.
Used the shutdown schedules to assist the PM/Project Team with resource management.
Xcellerex, Marlborough, MA 2010-2013
Bioprocess Manager, Manufacturing
Provided leadership for all Manufacturing activities, with particular focus on Safety, Operational Excellence and Manufacturing Productivity.
Led a group of two supervisors and five operators processing in three “single-use” suites.
Utilized teamwork to build effective and productive links within the manufacturing group and across other departments.
Provided hands-on direction for all aspects of the manufacturing of biologics, including vendor selection and process troubleshooting.
Drove successful outcomes on all manufacturing projects.
Shire HGT, Lexington and Cambridge, MA 2008-2010
Senior Engineer II, Manufacturing Technical Services - 2 years
Provided “on-the-floor” technical support in GMP bioreactor, roller bottle and media-buffer prep suites which included data collection and analysis as well as writing technical assessments for deviations.
Led a project which developed and implemented product wet filter integrity test parameters.
Represented MTS on a technology transfer team to start up cell culture production in a new “single-use” manufacturing facility.
Extended the hold time of dispensed raw materials from 24 hours to 7 days by leading a risk assessment team and authoring a technical report.
Collaborated with a team to perform the characterization (mixing studies, KLa) and “dry runs” of single-use bioreactors, holding tanks/bags and centrifuges.
Wyeth, (formerly American Home Products prior to 2002) Andover, MA 2000-2008
Senior Project Manager, Biotech Technology and Engineering - 2 years
Provided purification process subject matter expert support and technical support management for the start-up a GMP purification suite.
Facilitated a risk assessment of filter integrity testing which resulted in reducing filter integrity testing requirements for a commercial product.
Led technology transfer for a vaccine purification process suite start-up.
Served as co-leader of a manufacturing technology community of practice common interest group.
Manufacturing Manager Protein Purification, Multiple assignments - 6 years
Managed two successful suite “start-ups” and commercial manufacturing in production suites with staffs of 30-40 people.
Maintained the manufacturing schedule to meet business needs.
Managed teams to produce high quality and compliant products in a timely manner.
Represented my department during internal and external audits, regulatory audits and tours.
Led investigations for major process deviations.
Completed assignment as a protein purification subject matter expert at facility in Dublin, Ireland.
Ensured that all operations met cGMPs, training and safety requirements.
Interviewed and hired Shift Supervisors, Suite Coordinators and Technical Trainers.
Reviewed and approved batch records, SOPs, validation documents, etc.
Authored, reviewed and approved deviation reports, CAPAs and planned deviations.
Interacted with supporting departments including; HR, QA, QC, Validation, Engineering, Development.
ADDITIONAL PROFESSIONAL EXPERIENCE
American Home Products, (formerly Genetics Institute), Andover and Cambridge, MA 1994-2000
Associate Scientist, Pilot Lab and Cambridge Clinical Manufacturing Facility; collaborated on the start-up of a new clinical manufacturing facility, worked on development of purification and cell culture processes.
Production Supervisor, Clinical Manufacturing; coordinated the schedules and operation of all production activities in a protein purification suite, monitored all in-suite operations to ensure the quality and timeliness of cGMP production, interacted with supporting departments, FDA and other regulatory inspectors, wrote and reviewed documents, including batch records, SOPs, Manufacturing Formulation Records, IQs, OQs, and PQs.
Progression through development and manufacturing roles at Genetics Institute prior to 1994:
Senior Process Technician, Protein Purification, Clinical Manufacturing; performed all daily operations necessary to keep the protein purification suites operating. Performed column chromatography, UF/DF, and virus retention filtration. Wrote SOPs and batch records and responsible for in-suite supervision.
Development Associate, Process Technology Group; worked on development and scale up of fermentation, mammalian cell culture and purification processes. Supervised fermentation and isolation suite that produced product for Phase I Clinical Trial. Performed small and large-scale fermentation and mammalian cell culture, column. Chromatography, gel electrophoresis, Bradford protein assays, and UV spectroscopy.
EDUCATION and TRAINING
BS, Biology, Tulane University, New Orleans, LA
Continuing Professional Development:
- Principles and Techniques of Project Management (Boston University)
- Basic Statistical Process Control Workshop (WPI)
- Downstream Processing (MIT)
- Validation Issues in Chromatographic Processes (PDA)
- Tangential Flow Filtration for Pharmaceutical/Biotechnology (Millipore)
Robin F. Campbell
42 Oak Hill Road
Concord, NH 03301
(781) 910 - 2165
Results-oriented marketing and sales professional with 10+ years’ experience in FDA regulated markets and hi-tech markets.
- Demand generation performer; highly proficient in social marketing and analytical tools
- Power PC user; intermediate to advanced skills in most software applications including:
- CRM/database programs including: Saleforce.com, and related tools; Act!; Access; Filemaker Pro
- All MS Office Professional and Open Office products including MS Project
- Effective B2B and B2C campaign manager; understands and reacts quickly to analytics for optimum performance
Related Experience and Accomplishments:
February 2011 to Present
Perform project specific activities regarding training, marketing and operational aspects of the business. Clients include local businesses, non-profit organizations as well as publishing accounts.
- Developed new approach and national campaign that attracted first time clients to K-12 teachers’ training programs
- Developed training program for new subject matter; successfully moved new offering to 2nd in market its’ first year
- Worked with junior staff to increase their knowledge base through ongoing training initiatives
Blue Vase Marketing, LLC (formerly ITV)
January 2007 to February 2011
A nutraceutical supplier with a focus on direct response marketing.
Vice President, Marketing and Training
Executive team member responsible for: all training, marketing and operational aspects of the business
- Recruited; developed training program; facilitated training, and managed more than 100 sales and customer service staff
- Created distributor training program for 8000 that increased retention and average income by 15%
- Brought CS in-house to improve satisfaction levels by more than 50% while reducing chargebacks to 0.5%
- Sourced all new manufacturers to reduce product costs by 30%; established just-in-time inventory system
- Hands-on for all events, public relations, web site UI and web traffic growth
- One of six chosen by lead general counsel out of pool of 100+ former employees to form new company
Pearson Education, A Pearson Company
October 1997 to January 2007
Pearson Education is the publishing industry’s largest company, employing more than 30,000 worldwide. Pearson’s mission is to provide the most innovative, flexible, and powerful educational materials available.
Executive Marketing Manager, Academic Computer Science
Provided leadership, marketing plan development and implementation for academic computer science offerings
- Training and mentoring skills ranked 4.5 out of 5 (ongoing sales training and product support to more than 200
- sales reps and district managers nationally)
- Managed program that successfully moved our leading Java book from 2nd to 1st in market in less one year
- Exceeded 2006 budget by 4% - personally closed 20% more business than forecasted by management
Executive Marketing Manager, Pearson Technology Group
Provided full marketing services for the high-tech publishing portfolio. Managed 5 staff members, 4 indirect reports and
contract help as appropriate. Responsible for $50M+ revenue per fiscal year, consistently exceeding revenue goals
- Established leadership role to further develop end-consumer reach and better apply metrics-based planning/implementation – average revenue per product line increased by 5%
- Secured relationship and led marketing management on executive board responsible for IBM Press partnership, the largest alliance in the history of Pearson
Robin F. Campbell
page 2 of 2
PTG Senior International Product Manager
Increased responsibility to 80%+ of the combined professional product offerings. Managed all corporate alliance relationships outside USA. Supervised 2 staff members and 3 indirect reports, and contract help as appropriate.
- Exceeded 2002 budgeted revenue goal by 6%
- Developed and implemented plans for Microsoft/Pearson .NET Academic Workshops across Canada – average approval rating of 4 (out of possible 5) on usefulness for curriculum assessment, based on 273 in attendance
PTG International Product Manager
Provided product training, information and marketing consult for AWP brand and product lines to all PTG staff outside the USA. Supervised 1 staff member, 3 indirect reports and contract help as appropriate.
- Exceeded 2000 budgeted revenue goal by 12%, 2001 budgeted revenue goal by 10%
- Worked with UK management to make Rational UK the largest revenue-generating alliance within Europe
Addison-Wesley Professional Marketing Manager
Developed and implemented marketing communications plans for more than 50 new products and 175 existing
products each year. Supervised 2 direct reports, 2 indirect reports and contract help as appropriate.
- Exceeded 1998 budgeted revenue goal by 18%, exceeded 1999 budgeted revenue goal by 10%
- Initiated and executed integration plans with Pearson entities by offering all AWP product lines training so that newly formed corporate sales force and Canadian sales force could get up-to-speed quickly
Lehman Millet Incorporated
July 1996 to September 1997
New England’s largest healthcare, medical, and biotech marketing agency with more than $70 million annual sales.
Senior Account Manager & Business Development Manager, Design Group
Promoted to lead business unit after five months with Agency. Developed lead-generating mailings and performed
cold calling. Developed and implemented various clients’ corporate identity and product branding plans. Managed budgets and staffing for development through execution of: company and product logos; corporate communication systems; client training programs and materials; carried through communications as requested by the client.
Account Manager, Marcom Group
Managed P&L, all facets of marketing plan from development through execution, solicited new business and
Polymer Technology, A Bausch & Lomb Company
January 1993 to July 1996
Leading manufacturer of BOSTON® rigid gas permeable contact lens materials and lens care products with more than $100 million annual sales.
Marketing Associate, Consumer and Eye Care Practitioner Channel
Worked with senior management to develop business unit's annual marketing plan and annual three-year strategic plan. Managed creative development through execution of: trade journal advertising; eye care practitioner promotions; sales support materials; eye care practitioner direct mail campaigns; and, fulfillment of promotional and direct mail campaigns.
- Managed fulfillment of 17 direct mail campaigns, 40% of which ran simultaneously. Response to campaigns averaged 30%-40% with three programs exceeding 45%.
- Facilitated communication and approvals from Legal, Regulatory, Document Control, Purchasing and Materials Management in accordance with FDA regulations. Developed system to reduce response time down to two days or 100%.
- Managed department’s $3.6 million annual budget and project expense analyses. Saved 30% on actual versus plan expenses for promotional programs during 1995.
- Managed annual cross-functional incentive program with Bausch & Lomb personnel. 1995 results equated to 79% of sales force meeting/exceeding objectives of program. 1996 results at 93% of sales force meeting/exceeding objectives of program.
Financial Planning & Analysis -- Strategic Planning Assistant
Supported Controller/VP of Finance and 21 member staff. Assisted in development and editing of company's comprehensive annual operating plan and annual three year strategic planning process.
Merrimack College, North Andover, MA
Bachelor of Science, Business Administration
ROGER BEGIN, PMP
89 Lincolnshire Drive, Bradford, MA 01835, firstname.lastname@example.org, 978.857.6362
Senior Project Manager with a unique ability to see both the business and technical sides of complex projects. Experienced in defining and documenting requirements for Software Developers. Known for driving projects to completion on time and within budget. Proactive, results oriented professional who builds strong teams that are internally and externally customer focused. Areas of expertise include:
New Product Introduction (NPI)
Strong Organizational Skills
Leading Cross-Functional Teams
User Acceptance Testing
Professional Project Manager (PMP) and Lean Six Sigma Green Belt
Microsoft Office, Microsoft Project, Visual Basic, SQL, SAP, RSA Archer and SharePoint
Scheidt & Bachmann USA, Burlington, MA June 2014 - June 2015
- Increased company revenue by introducing two new FareGo systems at price points of $690k and $1.4M.
- Developed and executed project plans; Communicated changes and managed risk; Built commitment to achieve results with customer and development teams.
- Enhanced customer’s web portal experiences by pulling together Software Support Engineer and the customer’s IT group to improve layout and wording of web pages.
RSA, the Security Division of EMC, Bedford, MA July 2013 - May 2014
Program Manager,Contract position, TEKSystems
- Improved customer data for current and future sales by managing, creating and upgrading the software tools for RSA professional Services organization.
- Increased customer feedback by 10% with the creation of customer surveys in 4 additional languages.
- Developed code using RSA’s Archer tool and Visual Basic to support existing applications and created new programs.
- Implemented SAP-Propel System across the EMC Services organization as a super user involved in testing the new system and then training RSA Professional Services team. Replaced divergent systems with one company wide tool.
- Resolved 3 month backup in contractor payments by working with finance group to resolve billing issues and training contractors on new time entry rules.
BOSE CORPORATION, Stow, MA February 2012 - October 2012
Engineering Project Manager,Contract position, Randstad
- Successful rollout of approximately $9M/yr. of new automotive amplifiers by managing a cross-functional team to deliver on schedule, on budget, with the quality and reliability planned.
- Stepped in for another organization to manage the delivery to customers of 6 updated amplifiers with improved features. Created and implemented a plan for the manufacturing cutover of the new products.
- Reduced delivery time of 20 model amplifiers from 10 days to 3 days by adjusting the larger model plans and negotiating with model shop.
SAINT GOBAIN – PERFORMANCE PLASTICS, Merrimack, NH March 2011 - February 2012
Project Engineering Consultant with Hill Standard Works
- Spearheaded a program for assessing and planning $300K equipment upgrade. Required defining scope and creating MS project plan, performing risk analysis, assessing alternatives, and created WBS. Worked with contractors to define their responsibilities and obtained quotes.
- Assessed and implemented manufacturing process improvements to reduce waste by 40%.
- Successfully supervised FMEA testing and implemented new process controls that improved quality.
ALCATEL – LUCENT / LUCENT TECHNOLOGIES, Westford, MA May 2003 - October 2010
Project Manager in Optical Network Group
Supported direct and indirect revenue growth via the development, deployment and maintenance of product configurators for ordering and quoting. Defined and documented requirements for SW Development Teams. Developed test plans and wrote user documentation. Performed functional application testing.
Increased user satisfaction of software tools by leading the development, deployment and maintenance of tools such as the “DMX Network” tool and ancillary EXCEL/Visual Basic tools for Verizon and Customer Team. Implemented 30+ updates.
Developed, deployed and maintained over 15 new and 18 existing “Trilogy” product configurators used for ordering and quoting, available internally and to select customers. Delivered these tools at the same time the actual products became available for ordering.
Developed curriculum and trained Sales Support, Customer Teams and Product Managers on use of ordering and quoting configurators within Alcatel-Lucent.com. Ensured usability of tools by seeking and incorporating feedback from users.
Ensured that all revenue generating products could continue to be ordered, provisioned and invoiced during the consolidation of three order management systems onto a single SAP system.
LUCENT TECHNOLOGIES, North Andover, MA March 1997 - May 2003
Project Manager/Business Analyst for Broadband Access Group
Product Expert for AnyMedia Access configurator tools. Handled SAP data migration and led E-Business enhancements.
Ensured 2,500 products could be ordered and invoiced on SAP by leading the business unit migration.
Advised Customer Teams and Provisioning Centers on developing new methods for offering products on Lucent.com which enhanced user experiences and improved quality of information.
Led development and support of “Bids and Proposal” tools and Trilogy online configurators. Defined and documented requirements for SW Development Teams. Created test plans and wrote user documentation. Established change control process for updating tools and data.
J&R ENGINEERING SOLUTIONS, INC., Bradford, MA February 1996 - March 1997
Engineering Consultant for Lucent Technologies
Simplified customer ordering by managing the creation of product applications to simplify product structure and reduced orderable items. Developed global provisioning offerings for the 8 product lines.
Developed curriculum and directly trained 4 new employees on new product introduction and product engineering.
MASTERS OF SCIENCE DEGREE, Major: Computer Integrated Manufacturing
Brigham Young University, Provo UT
BACHELOR OF SCIENCE DEGREE, Major: Mechanical Engineering
Northeastern University, Boston MA
ASSOCIATE DEGREE, Major: Mechanical Design Engineering Technology
Wentworth Institute of Technology, Boston MA
Senior Volunteer Ski Patroller at Sunday River Resort, Bethel ME and Ski Bradford, Bradford MA
Member of MDG Boston
Member of the PMI Mass Bay Chapter
“Understanding the Changes to ISO 13485:2016”, Webinar February 2016
“Agile Project Management”, Web training, December 2015
“The Challenges of Improper Identification of Non-Functional Requirements”, Webinar August 2015
"Medical Device Regulatory Affairs for Non-Regulatory Professionals", November
Janet Hirschhorn LPN
Summary of Qualifications
LPN licensed in Massachusetts with proven interest in documentation accuracy and process improvement. Participated in revising nursing documentation forms in a hospital setting; contributed ideas for electronic medical record database revision for home health agency. A flair for advocacy and patient teaching demonstrated through co-authoring, co-presentation of educational materials in multiple settings both independently and as a team member, utilizing research, communication and computer skills. Intermediate user of Microsoft Office 2013 Word and Excel, Windows 7, PC computers, Google Chrome and Internet Explorer. Easily learn new software.
SHRIVER NURSING SERVICES: Pediatric Home Health Agency Staff Nurse LPN 2002-2015
Provided support, caregiver education and patient advocacy for pediatric rehab patients and their families.
Provided private duty patient care in the patient’s home including g-tube, suctioning, chest percussion therapy (CPT), range of motion (ROM), oxygen titration, respiratory and gastric tube (GT) medications, GT feeding, tracheostomy, and some vent experience.
Contributed original ideas for electronic medical record (EMR) database revision reducing documentation time and improving accuracy agency wide.
Documented patient care in written and electronic medical records adhering to agency policy and procedure, compliant with HIPAA policies.
SUMMARY OF POSITIONS in home health, office, hospital settings. Staff Nurse LPN 1994-2002
Supported home health agency office with telephone support, organized medical documentation, submitted documentation such as 485’s and R&J’s, made Excel database entries.
Office nurse in multi-specialty practice included OB/GYN, Orthopedics, Gastroenterology, & Urology. Triaged calls, educated patients, assisted in procedures, removed sutures, arranged diagnostic testing, and administered injections. Floated to medical records department.
Direct patient care for high-riskAntepartum, Postpartum/ Newborn couplets and GYN surgical patients in acute care hospital, including patients with preterm labor, preeclampsia, and diabetes.
Administered adult IV piggyback medications, newborn immunizations and antepartum fetal monitoring in a hospital setting. Assessed patients on stable dose of IV magnesium sulfate. Managed urinary catheters. Notified physicians with patient concerns; received, documented and implemented new orders. Educated patients with antenatal, postpartum, and surgical concerns.
Initiated, collaborated in creation of patient education handouts in a hospital setting increasing patient compliance and symptom reporting, resulting in a reduction in the number and severity of complications in high-risk pregnant patients.
Currently studying for a certificate in medical billing and coding
Salem State University
Diploma in Nursing
Gateway Community College Phoenix, AZ
Published and Presented
"Police Pocket Guide: Responding to Youths with Mental Health Needs" published by Parent Professional Advocacy League, first printing 2001, coauthor Gwen Healey; rewritten 2008 coauthor Stephany Melton MSW. This guide has been reproduced in multiple versions and used as a basis for police training programs across the USA. It promotes the concept that behaviors are symptoms of medical problems that have effective medical treatment available.
Co-presenter "Prevention, Intervention and Personal Safety for Youths with Special Needs" at Federation for Children with Special Needs Annual Meeting, 2003 with Gwen Healey
Co-presenter of "Police Pocket Guide" at Federation of Families for Children's Mental Health Annual Convention fall 2001 with Gwen Healey
"ESP Gram" St. Joseph's Hospital for patient education handouts for high-risk antenatal patients, 1995
Award from Child Haven, Las Vegas NV for volunteer program aiding abused children, 1990
Parent Professional Advocacy League about 9 years
ARN – Association of Rehabilitation Nurses – non-voting member
(978) 273-0241 Ross9484@gmail.com
Results-driven Finance Professional with extensive experience in financial planning and analysis; Flexible, trusted advisor with demonstrated history of accepting progressive levels of responsibility within the organization; developing and leading teams that drive focused execution and accountability in a fast paced environment.
Areas of Expertise
Building Business Partnerships
Sales Analysis & Planning
SAP, SAP BI, Hyperion, Cognos, and highly skilled in Microsoft Office Suite, specifically Excel and PowerPoint
Grew year-over-year revenue 100% for four straight years by enhancing forecasting at TomTom
Steam-lined Inventory process resulting in reduction of both balances and back-orders at TomTom
Designed and implemented highly usable reporting tools enabling management to track results vs plan, individual performance and track revenues at Saucony
TomTom, Inc. - Burlington, MA 2006 – 2015
A global leader in navigation and mapping products as well as GPS fitness watches
Senior Manager – Financial Planning and Analysis (2010 – 2015)
Manager – Financial Planning and Analysis (2006 – 2010)
Recruited to build the financial planning and analysis function from the ground up by providing direction, focus and structure; Managed the budgeting, forecasting and analysis of a $600M consumer products company, including the annual operating and strategic plan as well as the capital budgeting process
Grew year-over-year revenue 100% for four straight years by enhancing the existing forecasting models and tools to drive out inefficiencies and improve accuracy.
Minimized products on backorder and lowered inventory balances by managing the financial forecast model that converted to the monthly manufacturing build.
Supervised a team of 2 direct reports and managed a $100M annual promotional activities budget.
Delivered pricing and gross margin analysis as well as customer profitability analysis which were used in contract negotiations with our customers.
Developed pricing and costing targets for the launch of 12 TomTom branded fitness products for running, swimming and biking in 10K outlets in the US.
Provided daily sales flash reporting as well as monthly and quarterly forecasts.
Developed, compiled and issued monthly management accounts with explanation of variances.
Collaborated in implementation of SAP without negative business impact.
Michael Ross (978) 273-0241 Page 2
Saucony, Inc. - Peabody, MA
A publicly-owned $160M designer, manufacturer and marketer of performance-oriented athletic footwear, athletic apparel and casual leather footwear
Manager – Financial Planning and Analysis 2001– 2006
Hired to build the global financial planning and analysis function from the ground up by providing direction, focus and structure
Provided monthly and quarterly forecasts for all business units.
Redesigned the annual operating and capital budget process which resulted in the current plan being completed in record time.
Designed a one-page format that allowed business unit managers to review their results vs. plan in a quick and efficient manner.
Designed and implemented a reporting tool which allowed the Sr. Director of Field Sales to track individual sales reps performance on a weekly, monthly and quarterly basis. The report was used by the C-suite executives on a weekly basis to track revenues.
Participated in the RFP process which led to the successful sale of the business in 2005.
Additional Relevant Experience
Finance Manager – Planning and Analysis, Polaroid Corporation, Cambridge, MA
Finance Manager – US Sales and Marketing, Polaroid Corporation, Cambridge, MA
Senior Financial Analyst – US Sales and Marketing, Polaroid Corporation, Cambridge, MA
Financial Analyst – US Sales and Marketing, Polaroid Corporation, Cambridge, MA
Financial Analyst – Manufacturing, Polaroid Corporation, Cambridge, MA
Financial Analyst – Corporate Accounting, Polaroid Corporation, Cambridge, MA
Masters of Business Administration in Accounting, Bentley University, Waltham, MA
Bachelor of Arts in Sociology, Bowdoin College, Brunswick, ME