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Resume

Resume for Miriam Bonn

Miriam H. Bonn

mimbonn@gmail.com

978-201-1812 

Communications Specialist

* Delivering messages that resonate in formats that engage *    

PROFESSIONAL PROFILE:  Self-directed, creative marketing writer, editor and project manager, and curious researcher with excellent interviewing skills.  A productive collaborator, experienced in teamwork and leadership in cross-functional and cross-cultural environments.     

·        

Marketing, internal, IT/change, and corporate communications;

·        

Exceptional writing and editing skills;

·        

Content creation, including researching content for range of topics, aligning deliverables  to audience, marketing goals and brand, and collaborating with client and production teams to deliver final product;

·        

Proven ability to understand and communicate the business benefits of complex technology offerings;

·        

Well-developed project management, organizational and collaboration skills;

·        

Adept at repurposing content for a range of platforms, such as web copy, press releases, articles and marketing collateral.

 

WORK EXPERIENCE

 

LOWELL HEALTH DEPARTMENT                                                                                                  1/2014 – 12/2015

Communications Specialist (Contract)

§ 

Updated, improved and expanded content on Health Department website

§ 

Researched, wrote and published ongoing series of articles and news items, keeping web content fresh and providing timely information to the public

§ 

Created editorial calendar

Outreach Worker (Grant-funded)

§ 

Designed and implemented outreach program to educate retailers about Lowell’s ordinance banning synthetic recreational drugs, achieving 100% compliance

§ 

Developed and delivered community education programs and events, working collaboratively with existing coalitions and task forces

 

MB COMMUNICATIONS                                                                                                                               2000-Present

Independent Marketing Communications Consultant

Provide writing, editing and communications services to high-tech companies such as EMC, Computer Associates, Hewlett-Packard, Compaq, Facilitate.com, Intellisoft, Dimension Data, Philips Medical Systems, Walleye Technologies and Nevada Learning Series. Highlights include:

Writing and Content Creation

§ 

Researched and wrote customer success stories for multiple uses, including print and web

§ 

Wrote numerous sales guides, presentations, collateral pieces, white papers and web copy for IT outsourcing services company and other clients

§ 

Created and published targeted newsletters for multiple audiences

§ 

Created reusable modular content for complex proposals, working closely with technical subject matter experts  

§ 

Planned and created change communications for technology transitions for a Fortune 100 company

Web Site Planning and Content

Focus on seamless, intuitive user experience and aligning web content and structure with marketing strategy and target audiences

§ 

Designed and wrote web content, including customer testimonials, for multiple organizations

§ 

Managed content refresh to refocus website from investor-oriented to sales-oriented:  revised content and information architecture, created new content and managed implementation

Additional Projects

§ 

Wrote and produced series of interactive CDs to train resellers in networking solutions

§ 

Provided communications consulting for high-tech startup introducing innovative product

§ 

(Business Analysis) “Unstuck” an ongoing content management (MS CMS) intranet implementation project:

o  

Documented current state, developed user requirements and gap analysis, mapped next steps for project

o  

Developed requirements and plan template for implementation within individual groups

  

PREVIOUS WORK EXPERIENCE 

COMPAQ COMPUTER CORPORATION                                                                                   

eCommerce Business Analyst                                                                   

 

DIGITAL EQUIPMENT CORPORATION                                                                                     

Worldwide Intranet/Extranet Publishing and Marketing Manager

Electronic Reseller Communications Manager

  

EDUCATION 

Clark University, Worcester, MA  BA, Philosophy, English 

Western Galilee Community College  Certificate, Advanced Video Production

Resume for Faith M. Brosnan

Faith M. Brosnan                                                            978.430.5133

faith.brosnan@comcast.net                                                                linkedin.com/in/faithbrosnan

 

Summary Statement:  Work closely with cross-functional teams to produce high quality work. Experience in Content Management System to optimize system and processes for best results. Coordinate with manufacturing and vendors to ensure deliverables are submitted on a timely basis.

 

Experience:

Digital Asset Manager                                                                                           June ’15 – Apr. ‘16

     SapientNitro, Boston, MA

• Prioritize Ram Digital Asset Management for Fiat-Chrysler, which includes organizing digital assets, gather and document metadata and usage rights info, follow art numbering guidelines

• Participate in project kick-offs and need to request, organize, and deliver final assets to Project Manager and/or Designer

• Manage digital assets and metadata delivery dates per the Chrysler VAM requirements

         • Coordinate new/retouched digital assets through product review

         • Ensure that final assets are product correct and approved

• Point person for Creatives (e.g. photo shoot decks, requests assets in EVE database)

 

     Freelance Graphic Design & Production                                                        Jan. ‘14 – present

• Preflight files before sending deliverables to vendor

     • Design eye-catching front covers for college textbooks

     • Create simple illustrations for Spanish Grammar Tutorial

     • Coordinate and design multimedia materials and ancillary covers

     • Reformat book interiors

 

Associate Art Director                                                                                          Sept. ‘08 - Dec. ‘13

Cengage Learning, Boston, MA

• HM College Division was acquired by Cengage Learning on June ’08, and was promoted
to Associate Art Director

• Review remaining Houghton Mifflin cover mechanicals before sending files to printer

• Art directed following disciplines: Music, Course Technology, Developmental Reading and Writing

• 2012 winner in the 55th Annual New England Book Show for cover and interior designs

• Scheduled cover design kick-off meetings; invited Editors/Publishers, Content Project Manager and Manufacturing Coordinator to discuss upcoming titles

• Initiated hiring designers to create eye-catching cover and interior designs

• Maintain spreadsheet of the assigned disciplines ensuring all files from designers are submitted
on time

• Close contact with the Content Project Manager ensuring all deliverables from designers are submitted to the vendor on a timely basis

 

 

Freelance Graphic Designer                                                                               Dec. ‘05 - Sept ‘08

Houghton Mifflin, College Cover Design, Boston, MA

Cengage Learning (formerly Houghton Mifflin Harcourt, College Division)

• Design college textbook covers

• Review cover mechanicals before sending files to printer

• Coordinate and design all multimedia materials and ancillary covers

 

 

Cover Design Assistant                                                                                       Aug. ‘04 - Nov. ‘05

Houghton Mifflin, College Cover Design, Boston, MA

• Maintain spreadsheet containing all college textbook titles

• Liaison to designers and obtaining files in a timely manner to the vendor

• Manage all multimedia and ancillary materials

• Participate in weekly meeting with Design Director and Cover Design Manager to discuss
Bound Book Dates

 

Freelance Graphic Designer                                                                               Apr. ‘04 - Aug. ‘04

Houghton Mifflin, Custom Publishing, Boston, MA

• Design custom covers for colleges and universities

• Reformatting interiors

 

Skills:

Adobe Creative Suite:         InDesign  | Illustrator | Acrobat  |  Bridge   |   Photoshop

Microsoft Office:     Word  | Excel  |  Lync  |  PowerPoint  | Outlook

 

Education:

Bachelor of Fine Arts, Design    Rivier University, Nashua, NH

 

Associates Degree, Science   Endicott College, Beverly, MA

Resume for Sharon Hardy

SHARYN E. HARDY, EdD, MBA, PMP

Lowell, MA         978/852-2619     sharyng@alum.mit.edu

www.linkedin/in/sharynhg

   

SUMMARY OF QUALIFICATIONS 

 

Academic Entrepreneur and Professor with expertise in education technology, entrepreneurship, business management, international education, and specialty areas in Finance, Project Management, and Service Learning.  Proven ability to create and deliver new programs, courses, and curriculum and hire, train, and supervise staff. Known for ability to build effective interdisciplinary relationships and software, engage the external community, and transform organizations.

 

EXPERIENCE

                               

EdwiseTech dba intellADAPT, Inc, ed-tech startup focused on adaptive learning               Boston, MA

Vice President of Operations, Business Development, and Marketing                              2015-present

·        

Co-author company business plan and commercialization strategy for launching products.

·        

Find and execute strategic partnership opportunities related to content, sales channels, marketing and technology.

·        

Create and execute marketing, operations, and project plans.

·        

Direct project funded by NSF to conduct Big Data analytics on student data from Physics course.

·        

Build product roadmap strategy.

·        

Lead business development efforts of K-12 and higher education customers, including providing demonstrations and training of instructors.

 

HARDY GALLAGHER ASSOCIATES CONSULTANTS                                                                               Lowell, MA

Managing Director                                                                                                                             2005-present

·        

Led complex program for a vendor of New York State Education Department to create dashboards and functionality to personalize K-12 education.

·        

Conduct Financial Management seminars for nonprofits through Greater Lowell Community Foundation.

·        

Managed creation of portal specific to veterans under a contract with Massachusetts Technology Collaborative.

·        

Designed fundraising programs, including grant writing, for historic building and community playground.

·        

Reviewed grant applications for the National Science Foundation.

 

HARVARD UNIVERSITY EXTENSION SCHOOL                                                                                         Cambridge, MA

                Adjunct Instructor                                                                                                                              2015-present

·        

Develop graduate-level Project Management course aligned with PMI global standards.

·        

Deliver Project Management course in a blended format of live and asynchronous lectures and communications.

 

CONNECTEDU, INC., provider of K12-workforce software solutions (closed in 2014)                  Boston, MA

                Senior Director, Project Management, Client Services                                                          2012-2014

·        

Directed complex multi-million dollar projects for collecting and analyzing education-related data.

·        

Turned around struggling project and the relationship with key client.

·        

Managed financial and human resource project budgets. Hired and managed vendors for project requirements.

·        

Created professional development programs and provided direction in using global PMI best practices.

 

NAVITAS USA HOLDINGS                                                                                                                Lowell, MA 

                Executive Director, Navitas at UMass Lowell office.  Navitas is an Australian for-profit public company that entered the US market in 2010 specializing in recruiting and educating international students.    2010-2011         

·        

Started academic pathway programs for international undergraduate and graduate student in partnership between Navitas and UMass Lowell. 

·        

Developed courses; hired, trained and supervised faculty and staff.

·        

Recruited and advised students. Made admissions decisions.   Created and conducted orientation.

·        

Developed policies and procedures in conjunction with Provost’s office at UML.

·        

Created marketing plans and literature and web site content.

               

UNIVERSITY OF MASSACHUSETTS LOWELL, Manning School of Business                                    Lowell, MA 

Visiting and Adjunct Professor                                                      full-time 2001-2005; part-time 1988-current

·        

Teach finance, MIS, business communication, general management, first year seminar and Honors courses. 

·        

Directed program to increase community engagement in the Lowell public schools for Vice Provost. 

·        

Design and deliver undergraduate and graduate courses in on-line, face-to-face, and blended formats.

·        

Incorporate Service Learning projects into coursework to enhance student learning. 

·        

Created one master’s degree program and three new seminars in Continuing Studies Department.

·        

Received highest student ratings for 5 semesters in 2 departments (finance and MIS)

·        

Served on university-wide committees for Teaching with Technology and Honors Program Council.

 

Boston University Corporate Education                                                                   Chelmsford, MA  2002-2010

NORTHEASTERN UNIVERSITY                                                                                                             Boston, MA   2011-2013

MERRIMACK COLLEGE                                                                                                                  North Andover, MA  2005-2016

                Adjunct Instructor and Consultant

·        

Developed and taught various courses to graduate and undergraduate students, including international students.

·        

Designed and delivered undergraduate and graduate courses in on-line, face-to-face, and blended formats.

·        

Designed new academic programs and created service learning projects. 

·        

Courses taught: Project Management, MIS, First-Year Experience, various PM seminars aligned with the PMI Project Management Professional certificate program standards.

·        

Teach Business Communication and Finance for Non-Financial Professionals with my own curriculum. 

 

NAVIPATH, INC., a start-up subsidiary of CMGI (closed in 2001)                                                          Andover, MA       

Director of Product Development for Web and Dial-Up Services                                         2000-2001

·        

Directed team of 25 program managers and developers in creating and maintaining custom e-commerce products.  Products included registration, billing, self-care, reporting, and data-exchange functionality. 

·        

Assisted Product Marketing department in defining requirements to improve functionality and increase feature set.

·        

Recruited staff and designed reorganization plan. Developed training plans for entire staff in division (80) and created/implemented employee recognition and appreciation programs. 

·        

Prepared presentations to potential investors.

 

COMPAQ COMPUTER CORPORATION                                                                                                        Littleton, MA

                Worldwide Systems Program Manager of Real Estate and Operating Services              1998-2000

·        

Designed and managed program for the capture, integration and reporting of real estate data worldwide.  Program included 8 applications, including SAP, a data warehouse and PeopleSoft.  Performed Business Analysis, Project and Product Management, Training and Support.

 

DIGITAL EQUIPMENT CORPORATION (acquired by Compaq in 1998)                                                Maynard, MA         

                Program/Product/Project Manager of Real Estate Division                                                   1991-1998

·        

Managed $1 M annual budget to lead team effort to develop an integrated set of 5 software products, including a data warehouse.  Products enabled the company to drastically lower operating expenses and facilitated merger activities for the Corporation. 

·        

Re-engineered the business in order to develop data and operating standards, improve productivity and streamline operations. Produced worldwide data standards, procedures and reporting manual. 

·        

Developed user requirements, approved technical specs, approved screen and report designs, developed test plans, conducted testing, conducted training and compiled documentation.

·        

Worked with cross-functional teams (HR, IT, Finance) to ensure proper integration of business operations, controls and systems. 

·        

Recognized with five annual outstanding performance awards (in 10 years).

                Corporate Real Estate Negotiator                                                                                                 1988-1991

·        

Managed portfolio of approximately 100 leased sites. 

·        

Trained US Real Estate Administrators in standards, policies and information systems. 

 

 

EDUCATION

 

UNIVERSITY OF MASSACHUSETTS AT LOWELL                                                                                      Lowell, MA

Doctor of Education in Leadership in Schooling.  Focus on Higher Education, Finance and MIS.  Dissertation: A Qualitative Research Study of Service Learning in Three Undergraduate Business Courses.

 

PROJECT MANAGEMENT INSTITUTE                                                                                              Newtown Square, PA

Project Management Professional certification (PMP)

 

MIT SLOAN SCHOOL OF MANAGEMENT                                                                                                     Cambridge, MA 

 Master's Degree in Management (MBA), completed 1 semester early.   Finance Concentration.

 

SIMMONS COLLEGE                                                                                                                                        Boston, MA 

Bachelor's Degree, With Distinction, completed in 3 years.  Concentration in Finance and Business Management. 

 

 

 

NONPROFIT, COMMUNITY, BOARD, and PROFESSIONAL AFFILIATIONS

 

FAITH HoME CHARITABLE TRUST: Board Member and Treasurer                                                    2014-present

·        

Distribute trust income to programs that benefit children in Greater Lowell

·        

Approve investment strategy for endowment

·        

Educate board on good governance practices and lead subcommittee to update bylaws

 

Greater Lowell Community Foundation: Philanthropist                                                          1985-present 

·        

Created several endowments for different purposes on behalf of individuals, schools, and nonprofits

·        

Create and teach seminars to nonprofits related to financial management

 

Friends of Lowell High School, Inc.: President 2008-2011, Director 2006-2008.              2001-2011

This organization is completely staffed by volunteers to support 3500-student Lowell (public) High School and raising $180,000 for scholarships annually. 

·        

Led organization through strategic repositioning, board restructuring, and bylaws revision

·        

Implemented key management initiatives resulting in new membership growth of 400% and higher participation of members in day-to-day operations

·        

Drove closer relationships with school administrators, parents, and school committee

 

Lowell High School Scholarship CommitteeChairperson                                                 2008-2010 

·        

Chaired Steering Committee to overhaul process and application 

·        

Member of selection committee to choose recipients of scholarships

 

Lowell Co-operative Bank:  Board of Directors                                                                             1998-2008 

Clerk of the Corporation; Served on Strategic, Human Resources, Bylaws, and other committees; Chaired Finance and Branch Committees.

·        

1st woman director in bank’s130-year history

·        

Led several initiatives to expand product set and improve operations.  Bank grew from $80M to $120M

·        

Served on CEO and VP Search Committees

·        

Chaired committee to find merger partner; bank was sold in 2009 and is now known as Sage Bank

 

YMCA of Greater Lowell:       Boards of Directors and Trustees.  President, 1997-1999.    1990-1999 

HR, Bylaws and Fundraising Committees

·        

1st woman president in organization’s 120-year history

·        

On Board of Trustees, selected investment manager and designed program to resolve financial crisis

·        

On Executive Board, served on search committee to hire CEO

·        

Refinanced balloon payment of mortgage

·        

Served on strategic planning committee to investigate merging with 2 other Ys

·        

Co-chaired annual fundraising campaign and served as team leader for 7 years; campaign grew from $70,000 to $120,000

·        

Drove expansion of before/after school program with locations at specific schools

 

Academy of Business Education, Member                                                                                      2004-present

Project Management Institute, Member                                                                                        2000-present

various community projects:  Lead Organizer                                                                             1994-present 

·        

Have raised $300,000 to-date mostly via grants for historical restoration and other projects            

·        

Served on committee to select new superintendent of Lowell Public Schools 2015 (appointed by the School Committee)

·        

Led parent initiative to improve rigor of middle school math instruction 

 

List of Publications ARE available upon request.

Resume for Debra Connell

Debra Connell

87 Stuart Ave                                                                                  debbieconnell65@yahoo.com  

Dracut, MA 01826                                                                                                    978-453-7128

           

Customer Service Specialist

A highly professional Customer Service/Office Support professional.  A proven record of providing friendly and enthusiastic service to customers and colleagues. Fully proficient in an office environment. Capable of handling multiple roles and completing tasks while presenting a professional demeanor.  Eager to take on new challenges and new roles.

 

Highlighted Skills


ü 

Customer & Personal Service

ü 

Clerical & Office Support

ü 

Telephone Screening

ü 

Documentation & Record Keeping

ü 

Product Knowledge

ü 

Financial Reports & A/R


 

Experience

Customer Service Rep, Albert H Notini, Lowell, MA                                        1995 – 2015

Customer Relations

·        

Conferred with customers by telephone or in person to provide information about products or services. Recommended products to customers, based on customers’ needs and interests.

·        

Received and entered orders, canceled accounts, or obtain details of complaints from customers.  Accurately recorded information into database.

·        

Followed-up on problem accounts, ensured appropriate changes were made and resolved any outstanding issues.

 

Office Support

·        

Conducted Accounts Receivable tasks as required.

·        

Prepared daily collection, post payment transactions, reported and coordinated daily bank deposits.

·        

Organized work to be accomplished by gathering and sorting documents and related information

·        

Operated a busy multi-line phone system.  Answered questions from customer are directed incoming calls to appropriate individual.

 

Education

High School Diploma, Lowell High School, Lowell, MA

 

Certified Microsoft Office Specialist-Lare Institute, Andover,MA.

Resume for Marie Faranna

MARIE FARANNA

603-401-4738 u mlf1964@comcast.net

 

A dedicated team player with 10 years of experience in Purchasing and Administrative in the retail and manufacturing industries, ability to work in a multi-faceted environment, honored for perfect attendance in work and in school.

COMPUTER SKILLS

Certifications:  Microsoft Office Specialist, Digital Literacy, Customer Service Professional,

MS Word & Excel, QuickBooks, DBA, EVO, Alpha 5 & E2 Software

 

PURCHASING SKILLS

·        

Obtained quotes from suppliers and creating Purchase Orders for electronics, aluminum, steel, rubber, plastic, hardware, shipping, cleaning and office supplies

·        

Prepared purchase orders to send our parts to outside vendor for services such as Heat Treat, Laser Cutting, Anodize or Passivation.  Kept track of my outside service purchase orders on a spreadsheet and expedited as needed

·        

Researched suppliers and prepared a comparative analysis based upon cost, quality, service, support, reliability and reputation for products

·        

Experienced in MRP (Material Requirement Planning)

·        

Requested and prepared RMA’s (Return Material Authorization)

MERCHANDISING SKILLS

·        

Packaged, and shipped internet orders, unloaded merchandise in the  receiving department 

·        

Brought merchandise out to sales floor, or in to the stock room

 

ACCOUNTS PAYABLE/ADMINISTRATIVE SKILLS

·        

Matched and posted invoices daily, and prepared weekly check runs

·        

Processed daily production and scrap reports into Alpha 5 database

·        

Generated daily production reports and emailed to the Engineers

 

CUSTOMER SERVICE SKILLS

·        

Prepared and set up the delivery of furniture with customers’

·        

Responded to customers calls once the delivery was made

·        

Set up service call to customers home for assessment of any damages

 

WORK EXPERIENCE

Lab Medical Manufacturing, Billerica, MA (Temporary Assignment)                        05/2015 – 08/2015

Buyer

Macy’s, Salem, NH                                                                                                                          2013 – 2015

Merchandising

RPP Corporation, Lawrence, MA                                                                                               09/2012 – 11/2012

Administrative Assistant/Accounts Payable

Martel Electronics Corporation, Derry, NH                                                                          2005 – 2009

Purchasing Clerk

Diversified Optical Products, Salem, NH                                                                                               1996 – 2003

Purchasing Clerk

Cabot House Furniture, Haverhill, MA                                                                                  1992 – 1996

Customer Service

EDUCATION

LARE Institute, Andover, MA                                                                                                      2015 – 2016

Business Technology Program

Greater Lawrence Technical High School, Andover, MA

 

Focus on Distributive Ed/High School Diploma Attained

Resume for Dorothea Bernier

Dorothea Bernier

l Dracut, MA  01826 l 978-905-0927 l dbernier06@outlook.com l

 

Professional Summary

Ø 

Highly skilled Customer Service Representative with 20 plus years experience in a high-volume, deadline driven environment.  Ability to build loyal account relationships through reliability, honesty, and quick and courteous attention to customer needs.  A versatile self-starter and team player with a willingness to take on greater responsibilities.  Works well independently as well as with a team with a successful employment record based on strong organizational skills, close attention to detail, thorough follow-up and follow-through. 

 

Professional Skills

ü 

Primus Systems

ü 

Microsoft Word

ü 

Microsoft Outlook

ü 

Advent

ü 

Microsoft Excel

ü 

Microsoft Windows

 

 

Professional Experience

RR Donnelley and Sons, Inc. (formerly Courier Printing Corporation)

Westford, MA

 

1989 - 2015

Account Manager / Customer Service Representative

1992 - 2015

·        

Responsible for 12 major accounts with a total of over $10 million in annual billings.  Served as a liaison between sales, manufacturing and customers from the initial order to delivery

·        

Continually monitor customers’ orders to communicate ongoing progress and/or unexpected delays with revised timelines

·        

Works closely with plant personnel to quickly resolve any unforeseen issues, notify customers, and advise on action plan

·        

Check on-hand inventory and order material needs for each project, including paper, book covers, and shipping cartons to ensure that production is not delayed due to supply shortage.

·        

Supply pertinent information and organized order file to Planners/Schedulers.

·        

Prepare alert notifications and job information to the production team, related to customized requests or special attention

·        

Handle customer complaints, promptly investigate problems, and resolve issues as quickly as possible

·        

Works collaboratively in supporting other team members when needed

 

Order Expeditor

1990 - 1992

·        

Supported eight account managers

·        

Responsible for order entry, scheduling, and ordering key components of raw materials

 

Freight Billing Clerk

1989 - 1990

·        

Responsible for freight billing

·        

Support other team members when required

 

 

 

 

Education / Training

LARE Institute, Andover, MA

MS Office Business Technology Program – Certified MS Word 2013

 

Tyngsboro High School , Tyngsboro MA  Diploma Attained

 

 

Certificate

Desktop Publishing for Sales and Customer Service Representatives

 

 

 

         

 

Resume for Michelle Holland

Michelle Holland

North Andover MA l 978-332-2126 l Mholland1031@yahoo.com

 

KEY SKILLS


·        

Appointment Scheduling

·        

Office Management

·        

Spreadsheets/Reports

·        

Document Preparation

·        

Customer Service

·        

Front Desk/ Reception

·        

Office Machines

·        

Inventory Management


CERTIFICATIONS

·        

Microsoft Word 2013

·        

Microsoft Excel 2013

·        

NRF Professional Certification Customer Service

·        

Microsoft Digital Literacy

PROFESSIONAL EXPERIENCE

Global Ware Solutions,            Haverhill, MA                                                                                   2007

Quality Assurance Inspector                                                                                                      

·        

Maintained operation excellence and achieved 100% accuracy rate on shipping orders

·        

Worked with Quality team to streamline and improve inspection process

·        

Assisted in updating documentation for quality control policies and procedures

·        

Assisted Superior with spreadsheets and reports

Law Office of David Hoey, North Reading, MA                                                                   2007-2009

Administrative Assistant/ Receptionist                                                                                  

·        

Answered phones

·        

Scheduled appointments

·        

Faxed, copied, filed documents appropriately

·        

Maintained office up keep and ordered supplies

 

Bridgewell, Salem, MA                                                                                                                                 2009-2011

Direct Support Professional                                                                                                        

·        

Assisted individuals in daily living

·        

Played a positive role in helping clients intellectually and achieve their fullest potential

·        

Performed home management

·        

Transported clients to scheduled appointments and errands

·        

Administered medications

 

EDUCATION & TRAINING

North Andover High School, N. Andover, MA                                                                                    

Ø 

High School Diploma

 

Plymouth State University, Plymouth, NH                                                                                           2006                      

Merrimack College, North Andover, MA                                                                                              2007 -2009

Ø 

Marketing & Management                                                                                                                        

 

LARE Institute, Andover, MA                                                                                                                      05/2016

Ø 

Business Technology and Customer Service

Course Work: Business Management, Marketing, Advertising, Accounting, Business Calculus, Macroeconomics and Microeconomics, Statistics, Business Law

 

Technical: Microsoft Access, Excel, Work, Outlook, PowerPoint

Resume for Michael Dooling

Michael K. Dooling, PMP

8 Jefferson Road                                                                                                          978-863-1111   C- 978-677-8056

Tewksbury, MA  01876                                                                                                                  Mdool55481@aol.com                                             ____________________________________________________________________________________

SUMMARY

Financial Services industry professional with 10 years of Project Management, 12 Years of Quality Assurance and 7 years of Trust and Custody  experience.   Strong track record of working between the Development and Business to understand each department’s needs.   Recognized as a strategic thinker with sound analytical and problem solving skills.  Ability to organize and lead teams to achieve successful results.

 

TECHNICAL SKILLS

  • Microsoft Office - MS Word, Excel, PowerPoint, Visio
  • JIRA for Agile projects
  • SharePoint, Doc Central, EDMS

 

PROFESSIONAL EXPERIENCE

Fidelity Investments, Boston, MA (04/03 to 05/16)

Personal Investing Solution Delivery

Project Manager (09/10 to 05/16)

  • Saved 33% in projects costs by combining two projects into one ---used synergies for Development and Testing
  • Built and maintained relationships with the Business, Technology and Design
  • Worked with Legal and Compliance groups to review changes to Fidelity.com
  • Worked on multiple projects related to Retail Accounts, Managed Accounts products and Life Insurance products
  • Worked with Responsive Design for Mobile Apps
  • Managed a Client Experience Queue with a $1,000,000 budget
  • Responsible for the overall project schedule, budget and scope of multiple complex projects
  • Made decisions that impacted  the ability to complete deliverables for multiple projects
  • Identified and mitigated risks – communicated and escalated to the project stakeholders
  • Agile and Waterfall experience
  • Used JIRA for Stories and Bug Defect tracking
  • Used Sharepoint, EDMS and Doc Central as document repositories
  • Led a PM Forum for two years (2013 – 2015) – got internal and external speakers and organized sessions

 

 Senior Business Analyst (09/06 to 09/10)

  • Worked on projects including : Income Strategy Evaluator for pre-retirees, WAS Referrals and helped coordinate seven nationwide presentations with Fidelity Advisors and Clients
  • Wrote Requirements and Stories
  • Organized BAT testing
  • Understood and was accountable for all Software Development Life Cycle phases

 

Senior Quality Assurance Analyst (04/03 to 09/06)

  • Tested multiple platforms: NetBenefits, Plan Sponsor Webstation and One Fidelity projects
  • QA coordinator for monthly overnight Production installs
  • Responsible for white box testing
  • Used Quality Center as a defect tracking tool

Thomson Financial,  Boston, MA  (07/01 to 08/02)

Portfolio Accounting and information provider

Senior Quality Assurance Analyst

  • Tested new web based performance measurement system
  • Responsible for white and black box testing
  • Worked with multiple clients on BETA testing of new performance product

Supply Works, Inc.   Bedford, MA   (6/00 to 6/01)

Pre-IPO B2B Manufacturing E-procurement software

QA Lead Engineer

  • Developed and implemented Test Plans and Procedures for all Products
  • Coordinated bug triage sessions with VP of Development
  • Used Quality Center as a defect tracking tool

 

Block Financial Corp    Cambridge, MA   (9/97 to 6/00)

Producers of TaxCut, the award winning personal tax software package from H&R Block

Quality Assurance Manager –User Interface Group 

  • Established and managed a newly created UI QA Group – supervise, train and review a staff of six QA Engineers
  • Developed testing procedures for the UI Group
  • Used Mercury Test Director as a defect tracking tool
  • Acting Director of the entire QA Department over a 9 month period – 2 managers and 25 staff members

 

Shaw Data Services, Inc.   Boston, MA (8/93 to 9/97)

Portfolio Accounting for large Financial Institutions

Quality Assurance Manager – Online Product (6/96 to 9/97) 

  • Conducted collaborative testing with Charles River Development – Block Trading
  • Point person for BETA test at Invesco.  Coordinated the switch from batch to real time system for three weeks in the Atlanta headquarters
  • Managed five QA engineers – two internal and three remote
  • Used ClearQuest as a defect tracking tool

 

The Boston Company,  Boston, MA  (9/86 to 8/93)

Trust Accounting for pension plans of major corporations

Account Supervisor/ Trust Officer (1/90 to 8/93) 

  • Responsible for domestic and international relationships of fourteen institutional clients totaling over nine billion dollars.   Types of accounts included pension, stock ownership, retirement and 401K plans
  • Coordinated monthly accounting reports for my assigned relationships
  • Participated in client visits and presentations
  • Had signoff authority for Corporate Actions up to $300,000 

 

CERTIFICATIONS

 

  • PMP Certified by PMI – June 2012 

 

EDUCATION

 

Bentley College, Waltham, MA  (1986)

Bachelor of Science in Finance

Associate Degree in Accountancy

Associate Degree in Marketing

 

VOLUNTEER

 

  • Supervise girls and Cookie Booth sales for Troop 66771 in Tewksbury
  • Umpire games for the Easter Sales annual fundraiser
  • Knights of Columbus – Easter Plant sales, Food Drives, Special Needs Prom, Fundraising
  • President of a Candlepin Bowling League (2012 to present)

Resume for Aaron Rosenweig

Aaron Rosenweig

8 Chiswick Road # 26         Aaron.Rosenweig@gmail.com

Brighton, MA 02135         Cell: (201) 693-8283

 

 

EMPLOYMENT________________________________________________________Oxfam America, Boston, MA, Senior Accounts Payable Coordinator        February 2016-April 2016

Processed invoices by coding and keying into Oracle

Processed weekly wire payments using TD Treasury

Handled weekly check runs

Resolved accounts payable discrepancies with vendors and co-workers

 

Cambridge Brands, Cambridge, MA, Accounts Payable Specialist     August 2006-November 2015

Processed invoices by coding and keying into Oracle

Handled semi-weekly check runs.

Resolved accounts payable discrepancies with vendors and co-workers

Produced daily production reports for 3 production departments

Ran company store

Saved company $700 a month by initiating Fed Ex shipments online

Worked on team to plan company events

Started as a temporary employee thru Accountemps in August 2006 and became a permanent employee in March 2007

 

VOLUNTEER EXPERIENCE_________________________________________________

Chiswick Court Condo, Brighton, MA, Condo Board President March 2009-Present

Combined Jewish Philanthropies, Boston, MA, Event Planning October 2008-Present

 

EDUCATION_______________________________________________________________

Curry College, Milton, Massachusetts May 2005

Graduated Cum Laude

Bachelor of Arts in Management

Dean’s List: Spring 2004, Fall 2004, Spring 2005

 

Mitchell College, New London, Connecticut May 2003

Associate Degree in Business Management

Commendable Scholar List: Fall 2002, Spring 2003

 

RELATED EXPERIENCE________________________________________________

Milton Academy, Milton, Massachusetts, Business Office Intern          January 2005-April 2005

Performed accounting functions including journal entries and account reconciliation

Recorded purchase order information

 

SKILLS & ABILITIES____________________________________________________

Proficient using MS Word, Excel, Access, PowerPoint, BlackBaud, Elite, Great Plains, Oracle, Peachtree, QuickBooks and Tiger Paw 

Resume for Michael Dougan

Michael F. Dougan

                        Address: 186 River Street, Billerica, MA 01821                    Cell Phone: (978) 808-3504

                        MichaelFDougan@gmail.com                                                     http://www.linkedin.com/in/michaeldougan

 

Experience Summary

25+ years of progressive experience in the banking industry. Highly skilled in documentary and contract transactions. Management experience. Excel in retaining customer relationships. Solid background in:

·        

International trade with concentration in letters of credit and international payment mechanisms

·        

Commercial lending with specialization in large ticket equipment leasing and commercial loans

·        

Consumer lending with emphasis on home equity and revolving loan products

·        

Conversions and special projects with focus on testing and training

 

Professional Experience & Accomplishments

 

Royal Bank of Scotland PLC , Medford, MA

Assistant Vice President, Team Leader, Standby Letter of Credit Department                                                Apr. 2012 – present                                                   Apr 2012 to May 2012

Assisted the Standby Operations Manager as needed in various departmental processes, while serving as Team Leader for a U.S. & Canada Branch outsourcing team of three employees, overseeing daily execution of Standby Letter of Credit processing.

·        

Worked on various special projects including Project Unicorn (the migration of assets from RBS N.V. to RBS PLC) and Project Maple Leaf (the outsourcing of processing from Montreal to Boston).

·        

Served as Systems Administrator and point person for the Mover/Joiner/Leaver process for the Standby Team.

·        

Ran periodic reporting and reconciliation for several RBS business line applications.

·        

Maintain online policies, procedures and relevant departmental documentation.

·        

Handle Risk Management, Audit, and Lean requests, as needed.

Awards:

·        

2012 RBS Continuous Improvement & Innovation Awards (nominee)

·        

Good Banking Award (Living the Credo/Teamwork)

 

Royal Bank of Scotland N.V. & Citizens Financial Group, Medford, MA                                                                                               

Assistant Vice President, Local Lean Change Agent, Lean Transformation Group                                         Oct. 2011 – Apr. 2012

Assumed the role of Local Lean Change Agent with the RBS Citizens Lean Deployment Team to affect Lean Transformation within the International Trade Service Divisions of RBS Citizens, RBS N.V., and the Wholesale Lockbox business lines.

·        

Provided Lean Leaders and Lean Change Agents with understanding of current processes and contacts in the International Trade business.

·        

Helped drive the business during Lean deployment by leading continuous improvement activity, delivering training, coaching, and supporting manager capability to realize opportunities, while supporting the Lean Leader and Agents in all phases of the Transformation process.

·        

Led a team to create the Lean Journey Wall to launch the Sustain phase, and acted as a liaison between the Lean Sustain Team, Work-Out Group, and Business Line Management.

Award:

·        

Good Banking Award (Advancing Strategic Priorities)

 

ABN-Amro Bank, N.V. / Royal Bank of Scotland N.V., Medford, MA

Assistant Vice President, Team Leader, Standby Billing Department                                                              Apr. 2009 – Oct.  2011

Served as Team Leader for a group of four employees, responsible for managing all aspects of Standby Billing Department, including Billing, Reconciliation, Accrual/Amortization, Tracing, Collections, and Recovery.

·        

Traveled to Chennai, India in order to assist with outsourcing of Standby Billing responsibilities, including training.

·        

Streamlined the foreign exchange transaction procedures between the RBS N.V. Standby Department and Citizens Bank Foreign Exchange Department.

·        

Ensured strict compliance with bank’s internal guidelines procedures and policies, external regulatory bodies, as well as adherence to OFAC, Anti Money Laundering, audit requirements, and risk management practices, while processing Standby Letter of Credit transactions.

Awards:

·        

2011 RBS Citizens Excellence Award (Efficiency & Agility)

·        

2011 RBS Continuous Improvement & Innovation Awards (nominee)

 

Citizens Bank, Medford, MA

Assistant Vice President, International Trade Specialist, Standby Letter of Credit Department               Oct. 2001 – Apr. 2009

Provided financial solutions for small to mid-size corporate business customers, including issuance, advising, amendment, participation in/out, transfers and assignment of proceeds, payment or refinance of Standby Letters of Credit.

·        

Coordinated implementation and upgrades of BankTrade International Trade system, as well as roll out of Money Manager GPS system for Automated Clearing House (ACH Debit and Credit) Transactions.

·        

Researched and created customers and banks in BankTrade required from acquisitions from the Mid-Atlantic Mellon Bank retail network purchase and integration of 2002, to the Charter One Conversion.

·        

Assisted upgrading BankTrade and wire-room SWIFT messaging to comply with Project Fusion rebranding initiative.

·        

Assisted our Participation Group in development and scoping of reporting feed between the International and Commercial Loan systems to reduce processing time of cash flow, set up, and reporting.

·        

Served as chairman of the RBS Citizens, N.A. Manufacturing Advisory Committee to improve Customer Service.

Awards:

·        

Quarterly Credo Moment Recognition (Excellence with Colleagues)  

·        

CFG Certification (Achieving Excellence in Risk Management)

BancBoston Leasing Inc. / Fleet Capital Corp., Boston, MA                                                                                                                                                                    

Contract Coordinator                                                                                                                                                 Oct. 1997 – Aug. 2001

Orchestrated timely and proper documentation of financial documents including: tax (true) leases, finance leases (lease purchases), true debt/unsecured (“loan/notes”), and hybrid transactions involving bonds and letters of credit for a portfolio for leasing clients in the Continental U.S. valued from one hundred thousand to fifty million dollars per lease transaction monthly.

·        

In accordance with UCC Article 9, filed UCC financial statements and fixture filings to insure that individual lease deals were perfected and that the Leasing Department had the first priority lien position.

·        

Coordinated with Syndication Representatives in order to facilitate selling the commercial paper to an outside investor, (“participating” party) and investigated ways to streamline the syndication process.

·        

Assisted the Sales Division and Commercial/Asset-Based Lending with leased transactions. Supplied information to Equipment Management Divisions and Collections/Workout, as needed.

·        

Trained coworkers during the implementation of a new lease operating system.

Awards:

·        

Silver and multiple Bronze Stars (Exceptional Teamwork and Initiative)

·        

“The Rock” (Best Employee of the Month)

·        

Best Producer Award (Outstanding Ability to Close Deals in Difficult Situations)

 

Bank of Boston, Boston, MA                                                                            

Letter of Credit Professional, Export Letter of Credit Department                                                                 May 1991 – Oct. 1997

Administered document examination and release of funds under International Trade Export letters of credit for large corporate banking customers totaling two hundred thousand to 4.75 million dollars daily.

·        

Advised letters of credit for use in international export for a large cross-section of overseas correspondent banks, including overseas Bank of Boston branches, with portfolio concentrated in the Asia/Pacific region, Central/South America, and Domestic U.S.A. Created Bankers acceptances, discounts, and liquidations.

·        

Managed accounts and correspondence for Bank-to-Bank Reimbursement in Asia. Designed and implemented a pre-advice message system for correspondent banks and maintained a signature log book of various domestic banks for funding purposes. Examined and processed interbank compensation claims.

Awards:

·        

Customer Service Excellence Award (Displaying Resourcefulness)

·        

Service Star Awards (Exceptional Teamwork)

 

 

Education

 

M.B.A., Endicott College, Van Loan School of Graduate & Professional Studies, Beverly, MA              

B.S. Business Administration, Southern New Hampshire University, Manchester, NH