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Resume for Julius Pontes




10 Dunstable Road ·    Westford, Massachusetts 01886    ·    Home- (978) 692-4294  ·   Cell- (978) 319-5097



OBJECTIVE:            To maintain a challenging position that will fully utilize my proven culinary management skills, energy,

                                creativity, and knowledge of the food service and hospitality fields. 



                                ·Proven track record for improving food quality while maintaining low food costs

                                ·Assumed greater accountability and responsibility throughout career progression

                                ·Ability to train, motivate and retain quality management and service teams.

                                ·International training and experience with focus on European, Indian, and American Cuisines.



Chef/Hobbs Brook Management  (2014 – 2015)

·Reduced operating costs of Corporate Dining facility from 85% to 65% during tenure

                                ·Improved client approval rating by introducing healthy action station options to daily menu 


Director of Dining Services / Unidine Corporation (2012 – September-2013)

                                ·Responsible for leading the day to day dining operations in a senior-living environment with 72 full time residents

                                · Oversee purchasing, food production, training, hiring, budget maintenance, and quality controls                 

·Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads


Executive Chef / Nashawtuc Country Club (2007 – 2012)

                                ·Improved quality of food and beverage offerings resulting in membership increase from 400 members in

                                     2007 to 475 members in 2011

                                ·Reduced food cost from 68% in 2007 to 32% by 2011 by monitoring production, waste, and theft

                                ·Doubled the number of meal covers served in restaurant due to increased food quality, 2007 to 2011                            


Executive Chef / Beechwood Hotel, Worcester (2002 – 2007)

                                ·Uphold culinary standards for Worcester’s premier hotel venue.

                                ·Received 4 star rating for Harlequin restaurant in 2002, a shift from 3 stars in previous year                        

·Improved productivity while increasing cover counts and guest satisfaction




                                ·Bahrain, Ramada International, Jeddah (Saudi Arabia), Ramada International

                                ·Zurich (Switzerland), Nova Park Hotel and the Silver Ranch Restaurant

                                ·Munich (Germany), Bierischerhoff Hotel

                                ·Paris (France), Maxim’s Restaurant, Lyon (France), Paul Bocuse Restaurant

                                ·London (England), Hilton International



Les Amis d’Escoffier Society



Hotel Fachschule, Zurich Switzerland, Culinary Diploma  

Institute of Hotel Management, New Delhi, India


                                Apprenticeship, Taj Intercontinental Hotel, Bombay, India   

Resume for Roseann Vardaro


24 Old Homestead Road

Westford, MA  01886

 (978) 808-6864 (Cell)

[email protected]




Strategic marketing and business professional with experience in worldwide strategic and tactical marketing, new product development and launch, and project management. Creative problem-solver with strong analytical skills and technical knowledge supporting strong sustainable bottom-line results.




STEMGENT, A REPROCELL GROUP COMPANY, formerly part of Stemgent-Asterand, Lexington, MA   2013-2016

Global developer of stem cell reagents, cell culture tools, and provider of contract services and human tissue.


Director of Marketing

Responsible for strategic and tactical marketing plans and activities with a seven-member team including customer service and technical support, product management, graphic design and web development.


Successfully launched two induced pluripotent stem cell RNA reprogramming kits worldwide being first to market a cost-effective and robust RNA blood reprogramming kit and service.


Achieved 20% year-on-year revenue growth from 2014 to 2015 with a varied product mix of commoditized and differentiated products and services.


Established cross-selling strategies to augment Japan and United Kingdom made product sales in the Americas.


Led branding strategy, design and messaging integrating three newly acquired companies and implementing the branding strategy across all group companies.



Global developer and manufacturer of ADME/Tox reagents and contract service provider, and cell culture tools.


Product Manager-ADME/Tox Products and Contract Research Services

            P&L and strategic responsibility for all ADME products and contract research services. Drove definition, development and launch phases of three major new products. One resulting in worldwide market share of 70% in human tissue fractions and establishing the Corning liver microsome product as the industry gold standard. A second new disruptive technology is gaining rapid adoption moving research from week long drug transporter cell line cultures to a robust, stable cryopreserved quick culture model completed in two days.


New drug transporter product line was fastest growing product line in year one for Corning Life Sciences, securing recognition at Corning Corporate for best customer understanding, product definition and launch execution


Grew major hepatocyte product line 16% from 2011 to 2012 with launch of new product in July 2011, and major competitive win of +700K.


Develop yearly strategic and tactical plans for ADME products and Contract Research Services.


Created collateral for new and existing products including datasheets, user guides, banner ad content, e-blasts, customer newsletters, conferences, trade shows, and press releases.


Led key account management of large pharmaceutical multi-site accounts for large multi-product deals


THERMO FISHER SCIENTIFIC, Milford, MA                                                                                       2003-2007

Global developer and manufacturer of sample preparation products for life sciences, clinical and general purpose applications.


Product/Marketing Manager-Vacuum Concentration, Freeze Drying, Cell Disruption, Electrophoresis and Centrifugation

            Established integration strategy for Thermo vacuum concentrator and freeze dryers with newly acquired European company with products based in Denmark, France and the Czech Republic. Drove high-throughput and bench model drug discovery vacuum concentrators, and small scale freeze dryer product development for 2006 worldwide launch. Developed centrifuge market positioning for cell and tissue culture markets to augment revenue.


Increased centrifuge orders in cell and tissue culture segment 30% with focused positioning using web-based advertising and promotions, distributor print collateral and focused ad campaigns.


Expanded market sales in high-throughput drug discovery vacuum concentration 2X prior year.


Led key account management of large corporate pharmaceutical account including instrument project management, service, and applications support.


Managed product integration, including defining the product portfolio for vacuum concentrators and freeze dryers after acquisition of European company.


VARIAN, INC., Lexington, MA                                                                                                              2001-2002

Global developer and manufacturer of vacuum products for life science and analytical instrument markets.


Market Segment Manager for North America-Analytical Instrumentation

Expanded North American presence in mass spectrometry and other analytical instruments requiring vacuum. Developed and drove product programs to introduce new products to capture more market share.


Led worldwide product launch initiative started in June 2002 for new vacuum gauge aimed at taking market share from two major competitors in a fragmented market with cost-effective differentiated product strategy targeted at analytical instrumentation and industrial markets.  Resulted in adoption by mass spectrometer OEM leading to sales of greater than 500 forecasted units per year.


Developed sales collateral including sales presentations, datasheets, product brochures, manuals, press releases, trade shows, and journal advertisements, and delivered new product launch sales training worldwide.


Managed and drove development of new gauge design for high reliability of 1 million plus hours at low cost.


Negotiated multi-million dollar contracts increasing revenue by 25% with one OEM.


MILLIPORE CORPORATION, Bedford, MA                                                                                         1993-2001


Global developer and manufacturer of filtration and dispense products for microelectronics, bio-pharmaceutical and analytical markets.


Market Manager, Product Manager - Photochemical Dispense Systems and Point-of-Use Photochemical Filtration

Marketing Communications- BioProcess, Process Systems and Microelectronics                                              

Defended market revenue and profit leadership position in global business segment.  Drove product development programs supporting differentiated product positioning designed to lock-in replacement business across multiple market segments.  Profit and Loss, and long range planning responsibility for $30M filtration market segment and $65M pump market segment.


Successfully commercialized new dispense systems and filtration products through the Product Development Process, starting with discovery, investigation, product definition, launch and production.


Spearheaded product line repositioning and consolidation to capture sales across multiple market segments; including positioning existing products into new market segments, eliminating poorly selling products and converting successful specials to commercial products.


Took share in competitively dominated market segment resulting in $1M+ revenue in 9 months with technically superior products, service, and field support.


Offset diminishing market volumes in mature market with innovative new products commanding higher selling prices to improve revenue and maintain margins.




MBA, Marketing, BABSON COLLEGE, Wellesley, MA

BA, Molecular Biology, REGIS COLLEGE, Weston, MA

Software Technical Writing Certificate, MIDDLESEX COMMUNITY COLLEGE

Courses and research completed towards MS Organic Chemistry, BOSTON COLLEGE, Chestnut Hill, MA




Fluent in Italian; Working knowledge of French

Resume for Carl Gamberdella

Carl Gamberdella

84 Beal Street Lunenburg, MA 01462

(508) 369-3392 [email protected]





A multi-talented sales professional, with 15+ years of sales experience in several different disciplines including progressively responsible roles in business development, business to business sales, reseller account management, retail operations, sales analytics, marketing strategy and project management.

Passionate team player with high energy and proven ability to successfully develop and foster both new and existing business relationships. Leveraging these relationships to further market penetration and increase sales revenue.




massAV, Tewksbury, Massachusetts, 2015 - Present

massAV is a regional leader in event staging and creative production services. Services range from local town hall meetings to simulcast experiences spanning the globe. An in-house creative production team creates the extraordinary utilizing the latest in video and animation technology.


Business Development Manager, 2015 - Present


Responsible for continual growth and development of both our new and existing client base. YTD results include over $1.7M in RFP opportunities.    


Leveraging networking and industry evolution, I identify target companies by vertical and scale, conduct research to identify key stakeholders and initiate outreach. 


Utilize on-line resources including LinkedIn, and Salesforce to manage a strategic plan for initial outreach as well as continual account development and follow up.


Through a combination of networking, cold calling and email I initiate contact, build rapport and introduce our services as a solution to overcome client obstacles. 


Develop ongoing relationships with potential clients, secure capabilities meetings and secure RFP opportunities.


I work closely with our contracted digital agency to ensure social content is developed and distributed on a regular basis. This content includes social media posts, images, white pages, blog posts and regular maintenance of the company website.   


BOSE CORPORATION, Framingham, Massachusetts, 1996 - 2015

Bose Corporation is a world leader in consumer electronics with $2.97B in annual sales. Most notably known for the highly acclaimed Wave Radio, the company has an extensive assortment of product and innovations.


New Business Development Specialist III, 2011 - 2015


Managed the strategic Business to Business sales relationship with several high profile accounts and business partners including the NFL and PGA TOUR. Achieved annual revenue of $1.5M.


Channel Account Manager for several reseller accounts. Responsible for all aspects of managing the account from account recruitment to implementation, including NDA, dealer agreements, credit allocation, product assortment and marketing collateral. Achieved annual revenue of $1M.


Coordinated and managed most aspects of channel specific off-site sales events from inception, to implementation and through to conclusion, including final product and sales analysis. Achieved annual revenue of $1.1M.


Assisted in managing the Employee and Business Partner Accommodation Programs. Coordinated over 350 unique partner companies with well over 2M eligible employees. Achieved annual revenue of $9M.


Experiments and Communications Coordinator, 2006 - 2011


Provided support to the inbound call center through daily communications and development of innovative sales techniques and sales opportunities.


Sales channel contact liaison for the Home Entertainment, Headphone, Live Music and On-line Commerce divisions.


Project Manager for sales and demonstration events for both employees and end consumers.


Wrote frequent sales and experiments briefs to assists the call center and reported analytical results to senior management.


Retail Store Operations, 1996 - 2006


Progressed through the ranks with every position in the retail environment from Demonstration Specialist to Store Manager.


Lead teams of up to ten direct reports to not only meet, but to exceed sales and customer experience goals.      




Firefighter / EMT, Town of Lunenburg Massachusetts


Paid on Call / Per diem Firefighter / EMT


Member, Red Cross 2017 Boston Marathon Team




Bachelor of Arts, Franklin Pierce University

            Major: Mass Communications

            Minor: History


Firefighter I/II Certification, Massachusetts Firefighting Academy


Emergency Medical Technician, National EMS Institute


Current Massachusetts Certification


Current National Certification







Resume for Terence Ryan

Terence J. Ryan


6 Carriage Way                                                                                                           (978) 799-8174  

Westford, MA 01886                                                                              [email protected] 


Primary Areas of Expertise


Professional with nearly 30 years of management experience in engineering for the high tech industry coupled with a lifetime of public service and community involvement as both an elected official and volunteer.


Goal development


Program/project management


Budget planning


Innovative initiatives


Process development


Training and development


People Management


Successful contract negotiation


Public service


Collaborative problem solving


Advocacy work


Curriculum review and approval


Community outreach efforts


Special commissions subcommittees


Decision making based on the best interest of the community





MBA, Business Administration,Framingham State College, Framingham, MA, 2000

BSEE, Electrical Engineering,Wentworth Institute of Technology, Boston, MA, 1988

BSET, Electrical Engineering Technology,Wentworth Institute of Technology, Boston, MA, 1987




Vice Chair, School Committee, Westford Public Schools                         2012 - Present

Westford, MA

The School Committee is the elected body that establishes goals and policies for the public schools of Westford, appoints the Superintendent, and approves the school budget, currently at $54 million. 

Serve as Vice Chair and School Committee representative on various subcommittees, including:


Public Works Initiative Committee, which focuses on analyzing opportunities for efficiency, consolidations and cost reductions for facilities and public works activities throughout the town. We then provide recommendations to the town for consideration and implementation.


Pedestrian Safety Subcommittee, which addresses pedestrian safety issues throughout the town and school.


Healthy Communities Committee, a newly formed committee, which has been tasked with examining ways to improve the overall health of all Westford residents, including connecting bike paths to schools and adding sidewalks.


School Committee negotiating team, which negotiates contracts with the teachers.


Also previously served on the Policy Subcommittee, which reviews and updates current school policies and develops new policies.


Household Manager/Public Servant                                                             2015 – Present


Stay-at-home father who increased time commitment and responsibilities as Vice Chair of the Westford School Committee by serving on additional subcommittees, including the Town’s Public Works Initiative, Pedestrian Safety and Healthy Communities committees. 


ALCATEL-LUCENT                                                                                                 2000 – 2015


     Americas Customer Critical Issues Lead – Global Customer Quality


Responsible for interfacing with 15 regional quality managers and four matrixed business units in the execution of the Global Customer Critical Issue Escalation Management Process across North and South America. 


Managed engagement of Customer Quality Managers and internal business units to preemptively identify and resolve high impact customer issues prior to executive escalation.


Responsible for forming cross functional teams to focus on specific customer issues, drawing on subject matter experts and vendor involvement.


Responsible for producing the Americas Customer “Heatmap” Report, outlining critical issues as part of a weekly CEO Executive Committee Report.


Team lead for the Global Customer Scorecard Governance Committee overseeing current quality scorecards, assessing new customer requests, investigating automation techniques, central depository issues, and best practices.


Advocated for the inclusion of quality management during sales process ensuring a quality review of proposed commitments. 


Quality Manager - Americas Quality and Customer Satisfaction        

Areas of responsibility focused on quality, process improvement and customer satisfaction.


Customer Quality Manager for four national wireline customers focused on the overall customer experience including resolution of issues, survey input, feedback and customer satisfaction.


Represent Alcatel-Lucent at Quest Forum TL 9000 requirement reviews offering input and opinions favorable to Alcatel-Lucent roadmap strategy.


Responsible for ISO9001/2000 certification and migration to TL9000.


Managed review and implementation of FCC Network Reliability Interoperability Best Practices for network security.


Manager focused on two specific global initiatives, Cost of Poor Quality and the development and use of new Key Process Indicators within the Lead to Cash processes.      


Managed four technical employees supporting global TL 9000 measurement reporting and corporate customer quality data reports for approximately 25 products.   


Improved Software development processes and policies by instituting structured code inspections and implementing tracking metrics based on a Quality Dashboard”. Code inspections resulted in a 50% increase in defect removal prior to test.


Responsible of the internal audit program including; documentation, training of auditors, scheduling, conducting audits, and resolution of corrective actions.


Drove Customer loyalty index scores 26% higher, while driving an exponential higher response rate.


Responsible for being the independent quality advocate for identified National Wireline customer accounts, working closely with aligned Program Management and Sales teams to be the Voice of the Customer back into ALU.


Identified metrics to track and reduce defect resolve times from over 300 days to less than half while reducing the backlog by over 80%.


RAYTHEON COMPANY, Tewksbury, MA                                                            1987 – 2000


Senior Software Quality Engineer, Integrated Defense Systems

Expanded responsibilities from entry level engineering aide to senior quality engineer responsible for quality compliance for various missile programs. 




Content contributor, Quest Forum TL9000 Measurements Handbook V4.0 (2006), V4.5 (2010) and V5.0 (2012).





Coach/Assistant Coach: Westford Youth Baseball/Softball, Lacrosse, Soccer and Nashoba Grizzlies Youth Hockey, Westford Waves Softball: 2003 - Present.



Chelmsford Swim and Tennis Club: Chelmsford, MA – Board of Governors, 2009 - 2012.



Centralville Neighborhood Partnership: Lowell MA, 1995 – 1999.

President May 1998 – October 1999

Treasurer, 6/96 - 6/97

Board of Directors, 6/96- 6/97



Greater Lowell Food Bank / Middlesex Shelter, 1992 - 1996

Neighborhood Coordinator

“Pantry Raid” Volunteer 


References available upon request

Resume for Lisa Walters

      Lisa Walters

354 N. Main St. #305                                                                                                  [email protected]

Andover, MA  01810                                                                                                     978-886-3892 tel




I am a highly professional, results driven ESL teacher and multicultural coordinator with the experience of teaching ESL, Spanish, and French to culturally diverse learners at high schools, colleges and beyond.  Having taught, lived, and studied abroad, I am excited about our culturally diverse populations and relate to their struggles.   I teach languages online and face to face, and enjoy using technology to supplement the students’ learning. As a multicultural coordinator, I am interested in building community that supports our ELL population and enriches every student’s academic experience.






Microsoft Word                     Microsoft Excel         Microsoft PowerPoint          Microsoft Windows Clickers                                     Blackboard                Chatrooms                            Online teaching

Program coordinator           




ESL Instructor                                                                                                                       2015-present

Taught Listening and Speaking, Reading and Writing, Critical Thinking, and Living and Learning in

the USA  to multicultural students


StudyGroup, North Andover, MA 

Prepares international students for success in American Schools, focusing on English language

skills and acculturation.

  • Secured placement for international students in American schools
  • Developed courses such as “Living and Learning in the USA”


Business ESL Instructor                                                                                                       Summer 2014                                  

Taught Business English as a Second Language focusing on oral presentations and writing effective emails, memos, reports, and project summaries.


SEFAS International, Burlington, MA

Helps companies determine project scopes, timelines,  and resourcing.  Provides strategy, coaching, and guidance to make a project happen.

  • Created course curriculum, chose texts, and successfully incorporated the

company’s required documents to improve the students’ writing and presentations


Students English proficiency progressed from C1 to C2 on the International Scale  


 French Professor                                                                                                                    2010-2016

 Taught language and French Cinema with a focus on French culture

Department of World Languages and Cultures, University of   Massachusetts Lowell.

  • Taught all levels
  • Published articles and gave presentations on French Literature and second language acquisition


French Professor Department of Continuing Education, UMass Lowell                            2014-2015     

French 4 online. Advanced topics in grammar with a focus on French culture

  • Received excellent teacher evaluations
  • Managed chat rooms, blackboard, online gradebook


Teaching Fellow,French Studies, Brown University, Providence, RI                                1996-2003 Taught Introduction to the Literary Experience (52)

Analysis of literary texts from the 17th century to the present, including French and

Francophone narrative fiction, drama, poetry, and film

  • Worked as teaching consultant
  • Received excellent Teacher evaluations


ESL Teaching Consultant, Lawrence Family Development Charter School,                     Fall 2002 

Lawrence, MA Taught teaching assistants ESL including reading, writing,

listening and speaking

  • Student’s level improved on International Scale
  • Became acclimated to elementary student needs


ESL and Language Substitute, Andover Public Schools                                         Fall 2002-2012 Andover, MA                                    

  • Students’ writing improved
  • Students’ speaking improved


High School Teacher, Multicultural Coordinator                                                                 1991-1996

The Pingree School, South Hamilton, MA.               

  French language (AP), Cinema, Culture; Spanish 1 & 2

  • Produced and coordinated various programs on Multicultural Education
  • Motivated and enabled students to execute the above work



PhD, French Studies, Spanish minor (Emphasis Second Language Acquisition) Brown University, Providence, RI


MA, 19th and 20th Century Francophone and French Literature (ESL certification) Brown University, Providence, RI (ESL certification)



MA, French Film and 20th century (French, Spanish certification), Ohio State University, Columbus OH.


BA, French and Psychology, Miami University, Oxford, OH




Resume for Robert Gordon

Robert E. Gordon                                                                                  (978) 875-1755

1221 Pawtucket Blvd., Unit 91, Lowell, MA  01854                                                                      [email protected]


SUMMARY:   Mechanical Engineering Professional with experience in engineering, manufacturing and documentation practices.


SKILLS:        Design Software: SolidWorks, I-DEAS Master Series, Pro-Engineer, Mechanical

                       Desktop, AutoCAD 14, Working Model, MATLAB, and MathCAD.

                       Computers: Experienced PC, Mac, and UNIX workstations user.

                       Inspection Equipment: microscopes and dynascopes.

                       Machine Shop: lathes, milling machines, and numerical controlled milling machine.

                       Test Equipment: tensile test machine and environmental test equipment.

                       Miscellaneous: Microsoft Word and Excel software and ASME GD&T.




B.S. in Mechanical Engineering, University of Massachusetts–Lowell, 2000, GPA: 3.42

Member of Tau Beta Pi, National Engineering Honor Society

Member of Pi Tau Sigma, Mechanical Engineering National Honor Society



Self-implemented projects for alternative energy patents                                                           2004 to Present


Customer Service, DEMOULAS/MARKET BASKET, Littleton, MA                           2011 to Present


Home Health Aide, ELDERLY CARE, Hudson, MA                                                        2005 to 2011


Engineering Contractor                                                                                                          2006

Contract work at SOLIDVISION, Oxford, MA


Created drawings of extremely precise dental implants using Solidworks CAD software.


Engineering Contractor                                                                                                          2005


Contract work at Analogic Corporation, Peabody, MA


Implemented strict documentation procedures by conducting ECOs, modified or re-created solid models using I-DEAS and saved files in various formats for drawing review and manufacturing.


Improved productivity by discovering and correcting inconsistencies between markup files and CAD files and informed the project engineers of these errors.


Engineering Contractor                                                                                                           2005


Contract work at Belmont Instrument Corporation, Billerica, MA


Located over 100 lost CAD files, and established a new database of these files still used today, thereby saving the company the time and cost of recreating the files.


Minimized company time and cost by reverse engineered telescopic I.V. bag hanger design.


Salesman at LEGO, Burlington, MA                                                                             2003 to 2005


Teacher at GRACE CHAPEL, Lexington, MA                                                             2002 to 2003


Mechanical Engineer                                                                                                   2000 to 2002



Created and modified production drawings.


Worked on ECO’s.


Conducted life tests for various sensing devices to test environmental integrity.


Process Development Engineer                                                                                                2000



Interfaced with Manufacturing Engineer and Process Engineering team to extract Semi-rigid cable info. (Pro-Piping) and create manufacturing inspection templates from solid model database using PRO/ENGINEER 3D CAD/Intralink software.


Created Process Plan for manufacturing.




Teacher Assistant (Volunteer), ARUNA’S PLACE FOR CHILDREN, Sudbury, MA                  2008 to 2009


Teacher Assistant, GOLDEN POND RESIDENTIAL CARE, Hopkinton, MA                                        2008


SECURITY CLEARANCE:  Secret (Mitre Corporation) – 1995



Resume for Kimberly Arms



184 Harvard Road, Littleton, MA 01460

(978) 302-5872 Email: [email protected]





  • Masters level healthcare professional with over twenty years experience developing, implementing and managing complex projects within time and budgetary constraints.
  • Proficient in contracts operations management: negotiations, facilitation of RFP process and auditing.
  • Experienced in leading cohesive, high performing cross functional teams.
  • Proven strength in business development, budgeting and quality assurance initiatives.




Strategic Planning * Project Management * Budget Management & Analysis * Regulatory Compliance* Business Operations Management * Contract Management * Vendor Relationship Management* Negotiation * Marketing * Customer Relationship Management * Team & Professional Development* Problem Resolution * Recruitment                                                                                                                   




Premier Home Health Care of Massachusetts, Inc. Northborough, Pittsfield and Fall River MA

Regional Director, 2010-2016


  • Provided overall management and administration for three branch locations serving entire State of Massachusetts including evaluation of marketing and business development activities to achieve corporate objectives.
  • Contributed to the development of annual budgets of approximately $7M, projection models and subsequent P&L management.
  • Developed and executed plan to bring all branch locations into 100% compliance for all contracts.  
  • Decreased annual advertising costs by over 50% through the development and promotion of employee incentive programs.
  • Introduced new product line that resulted in 30% increase in sales within first year.
  • Increased overall branch gross margins by10% within a 2-year period.


Premier Home Health Care of Massachusetts, Inc. Worcester, MA

Branch Administrator, 2008-2010


  • Provided management and administration of the Worcester Massachusetts Branch that included ensuring compliance with all federal, state and local regulations as well as contract credentialing requirements.
  • Developed, implemented and monitored annual business plan including marketing and business development activities reflective of plan.
  • Created extensive marketing action plan resulting in 50% revenue growth within the first year. 
  • Expanded patient and paraprofessional census by 100%.
  • Improved company visibility by relocating branch from Worcester to Northborough in 2010.


Elder Services of the Merrimack Valley, Inc., Lawrence, MA

Assistant Director of Home Care, 2004-2007


  • Contributed to the management and administration of  $40,000,000 state home care program including; budget analysis, program performance measures, compliance with all state policiesand regulations, ongoing staff supervision and performance appraisals.
  • Responsible for management of state home care contracts: facilitation of request for proposal process, negotiations, contract development, performance monitoring and vendor audits.
  • Introduced a new system for client co-payment collections resulting in a 50% reduction of overdue co-payments within the first year.
  • Cultivated strategic partnerships with senior housing executives that led to the development of the 

corporation’s first HUD 202 Senior Housing.


Elder Services of the Merrimack Valley, Inc.

Project Manager, 1993-2004


  • Managed and administered state home care supportive services programs with a combined annual budget of $1,000,000+. Duties included budget analysis, program performance measures and compliance with all state and federal policies and guidelines.  
  • Co-authored corporation’s first $1,000,000 federal grant for supportive housing services and subsequent grants for additional program support over a 10-year period.
  • Designed and implemented innovative and cost effective model for supportive services developments leveraging resources to save significant amounts of money annually.
  • Expanded supportive services developments within the corporation’s territory by 75% within a 2-year period. 




Microsoft Office: Word, Excel, PowerPoint, Access, Outlook





Master of Science, Springfield College                                                Licensed Social Worker (MA)

Bachelor of Science, Fitchburg State University                     



Resume for Elizabeth Walsh

Elizabeth D. Walsh                                                                                    

161 Atlantic Avenue   Salisbury, Massachusetts 01952   (978) 580-8843   [email protected]





A hardworking and energetic sales professional with extensive experience in mastering new products and handling internal and external clients, using organizational, interpersonal and communication skills.  Accomplished in territory management and customer support.  Possesses a proven track record of increasing sales growth, customer satisfaction and repeat business.  A quick learner and adaptable team player who works cross-functionally to achieve results in a timely manner. 





US FOODS, INC., October 2005-June 2016

Inside Sales Representative, Seabrook, New Hampshire, 2008-2016


Serves as primary liaison between Hospitality Services Group and US Foods, responsible for $5 million in sales annually.  Processes customer orders, price quotes, sample requests, returns and credits accurately and in a timely manner.  Proactively recommends items to customers to increase customer satisfaction and improve order profitability.  Educates customers about terminology, features and benefits of products in order to improve customer satisfaction and increase sales.  Monitors scheduled shipment dates to ensure expedited and timely delivery.  Contacts customers following sales to ensure ongoing customer satisfaction and resolution of any complaints or issues. 


Works with marketing to coordinate food shows and rollout of new products via samples with hands-on demonstrations and presentations.


Works cooperatively with outside sales and brokers to grow existing customers, creating new customers and exceeding monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. 


Increases sales and average order size through cross-selling, upselling and add-on sales by offering promotional sales items. 


Consistently earns incentives for upselling house-branded products. 


Provides telephone and sales support to all customers and eight internal departments, ranging in size from ten to 100 associates.



Territory Manager, Sales Representative, Peabody, Massachusetts,2005-2008


Introduced and sold new products to customers through sales presentations and food shows.  Supported customers by analyzing market trends and recommending products to support trends.  Worked with credit department and customers to collect all balances due based on approved credit terms.  Prepared sales budgets and reports, processed credits and pickup requests and prepared price quotes and menu suggestions based on current food costs. 


Built a $2 million customer base while maintaining existing customers and maximizing profitable sales. 


Increased customer base sales by 400% and gross profit by 42%, consisting of a 25% LIC administrative markup.


Exceeded monthly sales goals and new customer penetration. 


Managed customers’ delivery time windows as published by the transportation department and addressed any problems that occurred during the order process, such as delivery errors, truck shortages and stock outs.


Initiated cold calls and followed up on leads to generate new business.






SHAHEEN BROS., INC., Amesbury, Massachusetts

Accounts Manager, Sales Representative, 2002-2005


Primary account manager for $1.2 million customer base.  Provided profitable price quotes and established payment and credit terms to customers.  Introduced and sold new products to customers.  Successfully contributed to all company sales team product promotions.


Increased customer base sales by 60% and gross profit by 42% within a two-year period. 


Exceeded monthly sales goals and new customer penetration. 



CARLTON-BATES COMPANY, Haverhill, Massachusetts

Inside Sales Representative, 1999-2002


Responsible for expanding and maintaining sales in a $3.5 million account base, using strategic business planning, with a strong focus on major accounts. 


Provided all aspects of account management, including price quotes, expediting product, forecasting sales and resolving invoice issues.


Served as primary liaison between customers and manufacturers, utilizing communication and negotiation skills.


Generated leads and cold calls to assist field sales in expansion of customer base. 





KITCHEN & KUTCHIN, INC., Burlington, Massachusetts, Inside Sales Representative, Manufacturers’ Representative, 1989-1999Utilized communication and sales skills between customers and manufacturers’ representatives to identify customer product requirements and pricing.  Responsible for extensive product knowledge and market conditions for 35 manufacturers in the semiconductor industry.  Successfully implemented company sales strategies and business plans. 





Lasell Junior College, Auburndale, Massachusetts, A.A. in Accounting, 4.0 GPA





MS Word, Outlook, Excel, Tandem, Prism, Edge





Running (Completed First Half Marathon in 2014), Cooking, Animal Welfare





Annual beach cleanups




Resume for Patricia McKeever

         Patricia E. McKeever

                                                            [email protected]



Programmer/Systems Engineer with expertise in the IT, Collection, Insurance and Real Estate Industries. Familiarity with many computer languages. Excellent attention to detail, ability to think outside the box and visualize the over all picture. Ability to focus on the problem at hand and streamline the processes. Proven ability to work well in a team environment as well as independently. Completed course of study in C# and ASP and ADO.NET.


Professional Development 

Knowledge of Excel, Word, and Outlook. SQL, Crystal Reports, courses in COBOL, Assembler, FORTRAN,  JCL, Visual Basic.NET 2.0, Visual Basic, Java Script, Object-Oriented Analysis and Design, Dream Weaver, HTML, Java Fundamentals, JD Edwards WorldWriter, Auditor Training


Professional Experience

Merkle Inc, Marlborough, MA                                                                          06/2012 – 08/2016

Senior Operation Analyst

  • Receive and process input feeds for Samsung, Clorex, Amgen, etc. using Tidal
  • Verify compliance, quality and accuracy of input using SQL queries
  • Perform file transfers using sftp
  • Coordinate production schedules
  • Monitor system up time, 24/7
  • Maintain documentation and logs using Microsoft Office Suite


Epsilon, Wakefield MA                                                                                     01/2011 – 02/2012  

Production Analyst

  • Receive and process input feeds for Kelloggs, Unix Operating system
  • Verify compliance, quality and accuracy of input using SQL queries
  • Perform file transfers
  • Coordinate production schedules
  • Monitor system up time, 24/7
  • Maintain documentation and logs using Microsoft Office Suite, including Pivot Tables


Stephens and Michaels Associates, Salem, NH                                                07/2009 – 11/2010


  • Develop and Maintain complex Artiva Collection Database scripts for clients
  • Create consolidated Crystal Reports from the Artiva Relationship Database


Fidelity Investments, Boston, MA                                                                     07/2007 – 11/2007

Programmer/Analyst/Production Support Engineer - Fidelity Pricing & Cash Management Services – Contract Position                      

  • Maintained and created Mainframe Programs, Endevor, Control M, Cobol II, TSO
  • SPUFIs to query and access information on the DB2 database, exposure to Platinum
  • Maintained Word documents in the Enterprise Document Management Services
  • Updated Bank Holiday and production schedules for Custody Banks
  • Made changes to production job scheduling as needed due to current production situations 


CGI, Andover, MA

International information technology and business processing service firm    02/1998 – 05/2007

Programmer/Analyst COBOL

  • Developed, updated and maintained programs for the Universal Billing System for the Massachusetts Automobile Division using COBOL, Endevor, TSO and VSAM files
  • CICS for testing of client’s changes and updates
  • Information Assurance for the customer’s security passwords and provided monthly reports for client audits
  • Installed, tested, and maintained the R L POLK updates to the automobile insurance rating system
  • Massachusetts Automobile client requested update and maintenance of system, i.e. rate increases, broker commission increases, error in program logic, etc.
  • ARTS/ICAPS/MAPPS assigned risk automobile insurance application programming and support 


Quality Microwave Interconnects Inc, Wilmington, MA

Manufacturer of microwave connection parts                                                07/1996 –02/1998


  • Design and creation of the company’s retail and distribution database using Microsoft ACCESS
  • Development of customer quoting process using ACCESS
  • Maintained programs for testing of company’s product on HP Network Analyzers using Rocky Mountain Basic
  • Evaluated and recommended vendors for software purchases


Prior to 1996: 

Lois Paul and Partners, Burlington, MA

Public Relations Firm

 Assistant Account Coordinator


Provided team-support; booking travel, trade show planning


Maintained the company media database   


CB Commercial Real Estate, Waltham, MA

Research Assistant

  • Maintained Commercial Real Estate Database
  • Compiled commercial real estate sales force reports
  • Developed maintenance system manual


Telemarcom, Andover, MA


  • High Tech and Medical telemarketing, speaking with OR doctors and nurses re: medical devices that would aid them in their work or companies to ascertain what software would improve their jobs
  • Accumulating data for new products for manufacturers or sales lead generation


Phillips Academy, Office of Academy Resources, Andover, MA

Resource Analyst

  • Traced lost alumni using bits of information gathered through research
  • Maintained alumni and student data base


Massachusetts Health Data Consortium, Waltham, MA

Programmer/Analyst PL1

  • Translation of data from cooperating hospitals for State Hospital data base, in PL1
  • Publication of statistical reports and studies for state and national distribution


Epsilon Data Management, Burlington, MA

Programmer/Analyst PL1

  • Conversion of client and commercial information for client appeal mass mailing using PL1
  • Created programs to merge letter content and addresses information 

Softech, Waltham, MA

Program Development Coordinator

  • In charge of running software programs from coding through debugging to testing
  • Weekly file maintenance
  • Responsible for all development JCL

John Hancock Mutual Life Insurance, Boston, MA

Programmer/Systems Analyst FORTRAN, BASIC

  • Developed retirement benefit quoting for key case policy holders
  • Created a study in International mortality for expansion into the international pension marketplace 
  • Wrote major program for Group Pension Sales Department for competitive rate project



St. Lawrence University, Canton, NY

Bachelor of Science – Liberal Arts – Major in Mathematics


University of Massachusetts at Lowell, Lowell, MA

UNIX Certificate Program, courses completed- Introduction to UNIX Operating System, C Programming, Data Structures and the C language


Resume for Charles Orosz

Charles T. Orosz

978-618-9990  •  [email protected]  •



An entrepreneurial leader in the field of education and training with over 25 years’ experience creating and implementing online and classroom programs that are innovative and achieve results. Strong work ethic coupled with the ability to lead, manage, and coach staff to work productively and enthusiastically. Advances vision and mission through planning, team building, communication, and successful execution.

Expertise, Knowledge, and Skills:


Strategic Planning


Curriculum Design and Development


Adaptive Learning


Bottom Line Driven


Competency Development


Cross-functional Team Building


Human Centered Design


Lead Through Influence


Trusted Values-Based Partner


Business Development


Program/Project Management


New Program Development


Concept to Market Leadership


Innovative Driver of Change


Business Process Creation

Select areas of accomplishment:


Led the team that increased New England Region UPCEA conference attendance by 53% over the previous year.


Over a five-year period, implemented new programs and delivery modalities that grew online and evening from 20% to 49% of credits delivered at Bay State College.


Led the creation and delivery of the first online Adaptive Learning certificate program that resulted in thousands of enrollments and extremely high student satisfaction.


Implemented numerous changes that resulted in a 38% growth of the CE division in three years.


Created, implemented and managed new curricula and processes that grew the Boston New Horizons from last to first in the mega markets in only 13 months.


Developed, delivered, and/or managed 12 training programs that increased revenue from $8M to over $29M/year over seven years in transitioning tens of thousands of students into the IT workforce.


Led the design and development of the Desktop Support curriculum that won the 2001 CompTIA Career Awareness Award.


Managed the instructional analysis and design services that resulted in customized learning solutions for major clients: Disney, Fidelity, Verizon, Daimler Chrysler, John Hancock, etc. and resulted in millions in revenue.

Professional History

Bay State College, Boston and Taunton                                                                                  October 2009 – July 2016

Director of Evening and Distance Education

Tapped to lead the President’s vision for Online and Boston and Taunton evening campuses.


Led the creation and execution of the strategic plan for Online division


Achieved the initial DOE and NEASC accreditation for online associate and bachelor degrees


Guided a faculty focus group that led to an online quality improvement plan based on the Quality Matters Rubric


Worked closely with Deans and Department Chairs on the development and delivery of 130+ online courses


Piloted and implemented web support for all courses at the college


Migrated to a Web 2.0 compliant LMS and reduced per course cost by 46%


Pushed for and beta tested a student portal for the college


Increased degree, concentration, and certificate offerings from seven to twenty-one


Created and implemented a college-wide Credit for Prior Learning policy that increased transfer by 31%


Partnered with Smarthinking and Straighterline to improve student support and degree completion


Selected the location, oversaw the design and build out, and moved the Middleborough Campus to Taunton

Director of Continuing Education
Managed the Boston and Middleborough evening campuses


Created and executed a strategic plan for the evening campuses


Redesigned the advising model to be more efficient and student friendly


Pushed for college-wide business rules and documentation of processes and procedures


Led improvements to the technical infrastructure and working environment at the Middleborough campus


Improved term to term retention from the mid-eighties to mid-nineties and increased associate to bachelor enrollments by 350%


Selected and implemented a college-wide online evaluation system

New Horizons Computer Learning Center of Boston                                                       October 2007-October 2009

Director of Career Development                                                                                                                                                        

Selected to increase focus on the consumer market, oversee the relationship with Career Centers and WIBs, and manage our grant process.


Led the increase of consumer sales from less than 5% of total revenue to over 35% in less than six months


Updated state approved programs to focus on demand occupations


Increased consumer student population by 650%


Managed government contacts and education licenses

Director of Training and Operations                                                                                                                                                

Responsible for the creation and delivery of training courses and programs to the business and consumer markets. Led the operations, training, and information services staffs.


Created highly successful consumer evening programs that increased evening revenue by over 500%


Implemented fiscal controls to ensure profitability of custom B2B sales


Instrumental in closing an innovative custom B2B opportunity that generated $30K in monthly revenue


Successful implemented a new delivery methodology after two previous failures – represented over 60% of the student population


Managed a staff of 30 FTEs and a large pool of contractor trainers

Principle Consultant                                                                                                                           September 2006-Present

Provide consulting and learning services to businesses and managed service providers (MSP).

Clients: IntellADAPT, Avaya, AT&T, North Shore Work Force Investment Board, and Effective Student Marketing     

Boston University Corporate Education Center, Tyngsboro, MA                                                     1995–July 2006         

Director of Curriculum and Instruction (2002–2006)

Managed training department including $2.4M/year development budget, 20+ staff/contractors, curriculum research and development, classroom and e-learning courseware, and related services directed to the corporate and professional markets. Provided pre/post-sales and marketing support, negotiated contracts and managed vendors.


Restructured Curriculum Development Department, improved quality and reduced courseware development expenses 20-100% that supported the 2-year, from 0 to $3M/year revenue growth into the international market


Led the efforts of forming and implementing a new sales/marketing strategy and restructured IT training programs that led to increased sales revenue including $1M in first year from one corporate customer alone


Increased product portfolio and revenue by researching, recommending, and implementing new curriculum


Used various technologies to design and implement a Dynamic Learning Model that allowed for simplified customization and delivery methods (classroom, e-learning, blended, OJL, etc.) to meet client needs

Manager of Instruction (2000–2002)

Managed full time staff instructors, contract instructors, and subject matter experts in the delivery and creation of technical courseware for the corporate, professional, and career-changer markets.


Significantly improved customer satisfaction during a period of rapid growth by monitoring, evaluating, and coaching instructors in classroom management and delivery techniques


Reduced classroom costs 10-20% without impacting quality on several certificate programs by blending eLearning with classroom instruction

Boston University Corporate Education Center, Tyngsboro, MA (continued)                                1995–July 2006

Senior Technical Instructor (1995–1999)

Taught certificate programs, designed and developed technical courses, provided pre/post-sales support and IT network project support including Netware Directory Services, network design, troubleshooting etc.


Played a key role in the creation and delivery of numerous technical courses including the Microsoft Certified Systems Engineer certificate program that won the 1998 Excellence in Training Award from Microsoft


Worked with other program instructors in creating a new PC Service and Support program that led to a 500% increase in student enrollment and associated revenue

Computer Learning Center, Somerville, MA                                                                                                          1992–1995

Manager of Technical Services / Department Head / Lead Instructor          

Managed full and part-time instructors and technical support specialists.


Created and delivered the PC/LAN Tech Support program, that grew from 36 to 400 students per year

Digital Equipment Corporation, Waltham, MA                                                                                                   1983–1992

Services Account Manager / Field Service Engineer          

Managed/Sold a service portfolio of products and services directed to the insurance and financial industries; major accounts included major Boston banks, insurance companies, law firms, state and federal agencies and Depart of Defense contractors


Received numerous customer service and sales awards

Massachusetts Army National Guard, Camp Edwards, MA

Flight Operations NCO, Held Secret Clearance, Honorable Discharge

United States Marine Corps, Camp Lejeune, NC

Special Intelligence Communications Center Supervisor, Held Top Secret SI Clearance, Honorable Discharge

Education, Training & Certification

Bachelor of Arts in Business Administration 1988, Anna Maria College, MA

Certificate in Project Management, Boston University

Certificate in Instructional Design. Boston University

Certified Online Instructor, Walden Institute

Dale Carnegie Course in Effective Speaking and Human Relations; received the Human Relations Award

Microsoft:  MCT, MCSE+I

Exin: ITIL Foundations


CompTIA: Certified Technical Trainer+, A+, Network+, I-Net+


Novel: CNI, CNE

Professional Affiliations

University Professional Continuing Education Association

Board of Directors and past New England Region Chair


North Shore Technology Council – Past Membership Chair, BoD


International Institute of Business Analysis:  Championed the creation of the first US chapter


CompTIA:  Served as advisor on the NITAS, I-Net+, and Network+ programs

Recent Presentations

Alternative Credentials - UPCEA-NE Conference 2014


Alternative Paths to Credit – UPCEA-NE Conference 2013