Excellent written and verbal communication skills
Professional phone demeanor, multi-line telephone experience
Accurate keyboarding (65wpm)
Experience in Microsoft Office, QuickBooks, database management and financial software
Organization and efficiency
Attention to detail and mathematical aptitude
Courtesy and respect for co-workers and the public
Various Employment Agencies, Greater Boston Area 09/2015 - Present
Corporate Receptionist for Princeton Properties, Exogenesis, Arqule: answered multi-line phones and transferred calls; greeted visitors; prepared shipping waybills; performed clerical work as assigned.
Data Entry Specialist: Segue Manufacturing - assisted with a shop system conversion by matching imported database records to old system, creating new records, identifying and completing missing information, and preparing new system to go “live.” Animal Hospital of Nashua – recreated detailed records of animal medical treatment.
Eliot Community Human Services, Lexington, MA 01/2014 – 08/2015
Delivered confidential packages twice weekly from Lowell to Lexington.
Merrimack Valley YMCA, Lawrence, MA 01/2010 – 10/2011
Administrative Assistant, Camping Services Branch
Registered campers and entered payments using EZ Camp and EFinesstri database software.
Interacted extensively with parents by phone to obtain missing health and registration forms.
Collected outstanding accounts receivable and created payment plans in Excel.
Processed daily End of Shift report. Composed correspondence and edited newsletter.
Responded to on-line inquiries.
Handled large mailings including redirecting returned mail.
Ensured all day campers were delivered home by final bus.
The Packaging Team LLC., Dracut, MA 09/2007 – 11/2009
Administrative Assistant/Customer Service Representative
Assisted Owner in designing order processing system.
Accurately handled complete order processing cycle including printing orders, generating shipping quotes, billing credit cards, issuing shipping labels, and preparing picking tickets.
Replied to calls and email to place orders, describe products, send samples, and resolve shipping issues.
Created invoices and maintained inventory.
Managed accounts payable and receivable.
Organized and maintained filing system.
Meadowmere Motel Corporation, Billerica, MA 02/2005 – 08/2007
Assisted administrator with payroll, accounts payable, Excel projects, filing, and general administrative tasks.
Volunteer and Seasonal Positions:
Renaissance Club, Board Member and Media Contact
Merrimack Repertory Theatre, Development Assistant
Lowell National Historical Park, Information Specialist
Lowell Telecommunications Corp., Membership Assistant
National Alliance on Mental Illness, Information Specialist and Fundraiser
JULIUS P. PONTES
10 Dunstable Road · Westford, Massachusetts 01886 · Home- (978) 692-4294 · Cell- (978) 319-5097
OBJECTIVE: To maintain a challenging position that will fully utilize my proven culinary management skills, energy,
creativity, and knowledge of the food service and hospitality fields.
·Proven track record for improving food quality while maintaining low food costs
·Assumed greater accountability and responsibility throughout career progression
·Ability to train, motivate and retain quality management and service teams.
·International training and experience with focus on European, Indian, and American Cuisines.
Chef/Hobbs Brook Management (2014 – 2015)
·Reduced operating costs of Corporate Dining facility from 85% to 65% during tenure
·Improved client approval rating by introducing healthy action station options to daily menu
Director of Dining Services / Unidine Corporation (2012 – September-2013)
·Responsible for leading the day to day dining operations in a senior-living environment with 72 full time residents
· Oversee purchasing, food production, training, hiring, budget maintenance, and quality controls
·Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads
Executive Chef / Nashawtuc Country Club (2007 – 2012)
·Improved quality of food and beverage offerings resulting in membership increase from 400 members in
2007 to 475 members in 2011
·Reduced food cost from 68% in 2007 to 32% by 2011 by monitoring production, waste, and theft
·Doubled the number of meal covers served in restaurant due to increased food quality, 2007 to 2011
Executive Chef / Beechwood Hotel, Worcester (2002 – 2007)
·Uphold culinary standards for Worcester’s premier hotel venue.
·Received 4 star rating for Harlequin restaurant in 2002, a shift from 3 stars in previous year
·Improved productivity while increasing cover counts and guest satisfaction
·Bahrain, Ramada International, Jeddah (Saudi Arabia), Ramada International
·Zurich (Switzerland), Nova Park Hotel and the Silver Ranch Restaurant
·Munich (Germany), Bierischerhoff Hotel
·Paris (France), Maxim’s Restaurant, Lyon (France), Paul Bocuse Restaurant
·London (England), Hilton International
Les Amis d’Escoffier Society
Hotel Fachschule, Zurich Switzerland, Culinary Diploma
Institute of Hotel Management, New Delhi, India
Apprenticeship, Taj Intercontinental Hotel, Bombay, India
24 Old Homestead Road
Westford, MA 01886
(978) 808-6864 (Cell)
Strategic marketing and business professional with experience in worldwide strategic and tactical marketing, new product development and launch, and project management. Creative problem-solver with strong analytical skills and technical knowledge supporting strong sustainable bottom-line results.
STEMGENT, A REPROCELL GROUP COMPANY, formerly part of Stemgent-Asterand, Lexington, MA 2013-2016
Global developer of stem cell reagents, cell culture tools, and provider of contract services and human tissue.
Director of Marketing
Responsible for strategic and tactical marketing plans and activities with a seven-member team including customer service and technical support, product management, graphic design and web development.
Successfully launched two induced pluripotent stem cell RNA reprogramming kits worldwide being first to market a cost-effective and robust RNA blood reprogramming kit and service.
Achieved 20% year-on-year revenue growth from 2014 to 2015 with a varied product mix of commoditized and differentiated products and services.
Established cross-selling strategies to augment Japan and United Kingdom made product sales in the Americas.
Led branding strategy, design and messaging integrating three newly acquired companies and implementing the branding strategy across all group companies.
CORNING LIFE SCIENCES (Acquired BD BIOSCIENCES DISCOVERY LABWARE), Tewksbury, MA 2007-2013
Global developer and manufacturer of ADME/Tox reagents and contract service provider, and cell culture tools.
Product Manager-ADME/Tox Products and Contract Research Services
P&L and strategic responsibility for all ADME products and contract research services. Drove definition, development and launch phases of three major new products. One resulting in worldwide market share of 70% in human tissue fractions and establishing the Corning liver microsome product as the industry gold standard. A second new disruptive technology is gaining rapid adoption moving research from week long drug transporter cell line cultures to a robust, stable cryopreserved quick culture model completed in two days.
New drug transporter product line was fastest growing product line in year one for Corning Life Sciences, securing recognition at Corning Corporate for best customer understanding, product definition and launch execution
Grew major hepatocyte product line 16% from 2011 to 2012 with launch of new product in July 2011, and major competitive win of +700K.
Develop yearly strategic and tactical plans for ADME products and Contract Research Services.
Created collateral for new and existing products including datasheets, user guides, banner ad content, e-blasts, customer newsletters, conferences, trade shows, and press releases.
Led key account management of large pharmaceutical multi-site accounts for large multi-product deals
THERMO FISHER SCIENTIFIC, Milford, MA 2003-2007
Global developer and manufacturer of sample preparation products for life sciences, clinical and general purpose applications.
Product/Marketing Manager-Vacuum Concentration, Freeze Drying, Cell Disruption, Electrophoresis and Centrifugation
Established integration strategy for Thermo vacuum concentrator and freeze dryers with newly acquired European company with products based in Denmark, France and the Czech Republic. Drove high-throughput and bench model drug discovery vacuum concentrators, and small scale freeze dryer product development for 2006 worldwide launch. Developed centrifuge market positioning for cell and tissue culture markets to augment revenue.
Increased centrifuge orders in cell and tissue culture segment 30% with focused positioning using web-based advertising and promotions, distributor print collateral and focused ad campaigns.
Expanded market sales in high-throughput drug discovery vacuum concentration 2X prior year.
Led key account management of large corporate pharmaceutical account including instrument project management, service, and applications support.
Managed product integration, including defining the product portfolio for vacuum concentrators and freeze dryers after acquisition of European company.
VARIAN, INC., Lexington, MA 2001-2002
Global developer and manufacturer of vacuum products for life science and analytical instrument markets.
Market Segment Manager for North America-Analytical Instrumentation
Expanded North American presence in mass spectrometry and other analytical instruments requiring vacuum. Developed and drove product programs to introduce new products to capture more market share.
Led worldwide product launch initiative started in June 2002 for new vacuum gauge aimed at taking market share from two major competitors in a fragmented market with cost-effective differentiated product strategy targeted at analytical instrumentation and industrial markets. Resulted in adoption by mass spectrometer OEM leading to sales of greater than 500 forecasted units per year.
Developed sales collateral including sales presentations, datasheets, product brochures, manuals, press releases, trade shows, and journal advertisements, and delivered new product launch sales training worldwide.
Managed and drove development of new gauge design for high reliability of 1 million plus hours at low cost.
Negotiated multi-million dollar contracts increasing revenue by 25% with one OEM.
MILLIPORE CORPORATION, Bedford, MA 1993-2001
Global developer and manufacturer of filtration and dispense products for microelectronics, bio-pharmaceutical and analytical markets.
Market Manager, Product Manager - Photochemical Dispense Systems and Point-of-Use Photochemical Filtration
Marketing Communications- BioProcess, Process Systems and Microelectronics
Defended market revenue and profit leadership position in global business segment. Drove product development programs supporting differentiated product positioning designed to lock-in replacement business across multiple market segments. Profit and Loss, and long range planning responsibility for $30M filtration market segment and $65M pump market segment.
Successfully commercialized new dispense systems and filtration products through the Product Development Process, starting with discovery, investigation, product definition, launch and production.
Spearheaded product line repositioning and consolidation to capture sales across multiple market segments; including positioning existing products into new market segments, eliminating poorly selling products and converting successful specials to commercial products.
Took share in competitively dominated market segment resulting in $1M+ revenue in 9 months with technically superior products, service, and field support.
Offset diminishing market volumes in mature market with innovative new products commanding higher selling prices to improve revenue and maintain margins.
MBA, Marketing, BABSON COLLEGE, Wellesley, MA
BA, Molecular Biology, REGIS COLLEGE, Weston, MA
Software Technical Writing Certificate, MIDDLESEX COMMUNITY COLLEGE
Courses and research completed towards MS Organic Chemistry, BOSTON COLLEGE, Chestnut Hill, MA
Fluent in Italian; Working knowledge of French
84 Beal Street ▪ Lunenburg, MA 01462
A multi-talented sales professional, with 15+ years of sales experience in several different disciplines including progressively responsible roles in business development, business to business sales, reseller account management, retail operations, sales analytics, marketing strategy and project management.
massAV, Tewksbury, Massachusetts, 2015 - Present
massAV is a regional leader in event staging and creative production services. Services range from local town hall meetings to simulcast experiences spanning the globe. An in-house creative production team creates the extraordinary utilizing the latest in video and animation technology.
Business Development Manager, 2015 - Present
Responsible for continual growth and development of both our new and existing client base. YTD results include over $1.7M in RFP opportunities.
Leveraging networking and industry evolution, I identify target companies by vertical and scale, conduct research to identify key stakeholders and initiate outreach.
Utilize on-line resources including LinkedIn, data.com and Salesforce to manage a strategic plan for initial outreach as well as continual account development and follow up.
Through a combination of networking, cold calling and email I initiate contact, build rapport and introduce our services as a solution to overcome client obstacles.
Develop ongoing relationships with potential clients, secure capabilities meetings and secure RFP opportunities.
I work closely with our contracted digital agency to ensure social content is developed and distributed on a regular basis. This content includes social media posts, images, white pages, blog posts and regular maintenance of the company website.
BOSE CORPORATION, Framingham, Massachusetts, 1996 - 2015
Bose Corporation is a world leader in consumer electronics with $2.97B in annual sales. Most notably known for the highly acclaimed Wave Radio, the company has an extensive assortment of product and innovations.
New Business Development Specialist III, 2011 - 2015
Managed the strategic Business to Business sales relationship with several high profile accounts and business partners including the NFL and PGA TOUR. Achieved annual revenue of $1.5M.
Channel Account Manager for several reseller accounts. Responsible for all aspects of managing the account from account recruitment to implementation, including NDA, dealer agreements, credit allocation, product assortment and marketing collateral. Achieved annual revenue of $1M.
Coordinated and managed most aspects of channel specific off-site sales events from inception, to implementation and through to conclusion, including final product and sales analysis. Achieved annual revenue of $1.1M.
Assisted in managing the Employee and Business Partner Accommodation Programs. Coordinated over 350 unique partner companies with well over 2M eligible employees. Achieved annual revenue of $9M.
Experiments and Communications Coordinator, 2006 - 2011
Provided support to the inbound call center through daily communications and development of innovative sales techniques and sales opportunities.
Sales channel contact liaison for the Home Entertainment, Headphone, Live Music and On-line Commerce divisions.
Project Manager for sales and demonstration events for both employees and end consumers.
Wrote frequent sales and experiments briefs to assists the call center and reported analytical results to senior management.
Retail Store Operations, 1996 - 2006
Progressed through the ranks with every position in the retail environment from Demonstration Specialist to Store Manager.
Lead teams of up to ten direct reports to not only meet, but to exceed sales and customer experience goals.
Firefighter / EMT, Town of Lunenburg Massachusetts
Paid on Call / Per diem Firefighter / EMT
Member, Red Cross 2017 Boston Marathon Team
Bachelor of Arts, Franklin Pierce University
Major: Mass Communications
Firefighter I/II Certification, Massachusetts Firefighting Academy
Emergency Medical Technician, National EMS Institute
Current Massachusetts Certification
Current National Certification
Terence J. Ryan
6 Carriage Way (978) 799-8174
Westford, MA 01886 firstname.lastname@example.org
Primary Areas of Expertise
Professional with nearly 30 years of management experience in engineering for the high tech industry coupled with a lifetime of public service and community involvement as both an elected official and volunteer.
Training and development
Successful contract negotiation
Collaborative problem solving
Curriculum review and approval
Community outreach efforts
Special commissions subcommittees
Decision making based on the best interest of the community
MBA, Business Administration,Framingham State College, Framingham, MA, 2000
BSEE, Electrical Engineering,Wentworth Institute of Technology, Boston, MA, 1988
BSET, Electrical Engineering Technology,Wentworth Institute of Technology, Boston, MA, 1987
Vice Chair, School Committee, Westford Public Schools 2012 - Present
The School Committee is the elected body that establishes goals and policies for the public schools of Westford, appoints the Superintendent, and approves the school budget, currently at $54 million.
Serve as Vice Chair and School Committee representative on various subcommittees, including:
Public Works Initiative Committee, which focuses on analyzing opportunities for efficiency, consolidations and cost reductions for facilities and public works activities throughout the town. We then provide recommendations to the town for consideration and implementation.
Pedestrian Safety Subcommittee, which addresses pedestrian safety issues throughout the town and school.
Healthy Communities Committee, a newly formed committee, which has been tasked with examining ways to improve the overall health of all Westford residents, including connecting bike paths to schools and adding sidewalks.
School Committee negotiating team, which negotiates contracts with the teachers.
Also previously served on the Policy Subcommittee, which reviews and updates current school policies and develops new policies.
Household Manager/Public Servant 2015 – Present
Stay-at-home father who increased time commitment and responsibilities as Vice Chair of the Westford School Committee by serving on additional subcommittees, including the Town’s Public Works Initiative, Pedestrian Safety and Healthy Communities committees.
ALCATEL-LUCENT 2000 – 2015
Americas Customer Critical Issues Lead – Global Customer Quality
Responsible for interfacing with 15 regional quality managers and four matrixed business units in the execution of the Global Customer Critical Issue Escalation Management Process across North and South America.
Managed engagement of Customer Quality Managers and internal business units to preemptively identify and resolve high impact customer issues prior to executive escalation.
Responsible for forming cross functional teams to focus on specific customer issues, drawing on subject matter experts and vendor involvement.
Responsible for producing the Americas Customer “Heatmap” Report, outlining critical issues as part of a weekly CEO Executive Committee Report.
Team lead for the Global Customer Scorecard Governance Committee overseeing current quality scorecards, assessing new customer requests, investigating automation techniques, central depository issues, and best practices.
Advocated for the inclusion of quality management during sales process ensuring a quality review of proposed commitments.
Quality Manager - Americas Quality and Customer Satisfaction
Areas of responsibility focused on quality, process improvement and customer satisfaction.
Customer Quality Manager for four national wireline customers focused on the overall customer experience including resolution of issues, survey input, feedback and customer satisfaction.
Represent Alcatel-Lucent at Quest Forum TL 9000 requirement reviews offering input and opinions favorable to Alcatel-Lucent roadmap strategy.
Responsible for ISO9001/2000 certification and migration to TL9000.
Managed review and implementation of FCC Network Reliability Interoperability Best Practices for network security.
Manager focused on two specific global initiatives, Cost of Poor Quality and the development and use of new Key Process Indicators within the Lead to Cash processes.
Managed four technical employees supporting global TL 9000 measurement reporting and corporate customer quality data reports for approximately 25 products.
Improved Software development processes and policies by instituting structured code inspections and implementing tracking metrics based on a “Quality Dashboard”. Code inspections resulted in a 50% increase in defect removal prior to test.
Responsible of the internal audit program including; documentation, training of auditors, scheduling, conducting audits, and resolution of corrective actions.
Drove Customer loyalty index scores 26% higher, while driving an exponential higher response rate.
Responsible for being the independent quality advocate for identified National Wireline customer accounts, working closely with aligned Program Management and Sales teams to be the Voice of the Customer back into ALU.
Identified metrics to track and reduce defect resolve times from over 300 days to less than half while reducing the backlog by over 80%.
RAYTHEON COMPANY, Tewksbury, MA 1987 – 2000
Senior Software Quality Engineer, Integrated Defense Systems
Expanded responsibilities from entry level engineering aide to senior quality engineer responsible for quality compliance for various missile programs.
Content contributor, Quest Forum TL9000 Measurements Handbook V4.0 (2006), V4.5 (2010) and V5.0 (2012).
Coach/Assistant Coach: Westford Youth Baseball/Softball, Lacrosse, Soccer and Nashoba Grizzlies Youth Hockey, Westford Waves Softball: 2003 - Present.
Chelmsford Swim and Tennis Club: Chelmsford, MA – Board of Governors, 2009 - 2012.
Centralville Neighborhood Partnership: Lowell MA, 1995 – 1999.
President May 1998 – October 1999
Treasurer, 6/96 - 6/97
Board of Directors, 6/96- 6/97
Greater Lowell Food Bank / Middlesex Shelter, 1992 - 1996
“Pantry Raid” Volunteer
References available upon request
354 N. Main St. #305 L_Walters@yahoo.com
Andover, MA 01810 978-886-3892 tel
I am a highly professional, results driven ESL teacher and multicultural coordinator with the experience of teaching ESL, Spanish, and French to culturally diverse learners at high schools, colleges and beyond. Having taught, lived, and studied abroad, I am excited about our culturally diverse populations and relate to their struggles. I teach languages online and face to face, and enjoy using technology to supplement the students’ learning. As a multicultural coordinator, I am interested in building community that supports our ELL population and enriches every student’s academic experience.
PROFESSIONAL AND TECHNICAL SKILLS
Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Windows Clickers Blackboard Chatrooms Online teaching
ESL, FRENCH, AND SPANISH
ESL Instructor 2015-present
Taught Listening and Speaking, Reading and Writing, Critical Thinking, and Living and Learning in
the USA to multicultural students
StudyGroup, North Andover, MA
Prepares international students for success in American Schools, focusing on English language
skills and acculturation.
- Secured placement for international students in American schools
- Developed courses such as “Living and Learning in the USA”
Business ESL Instructor Summer 2014
Taught Business English as a Second Language focusing on oral presentations and writing effective emails, memos, reports, and project summaries.
SEFAS International, Burlington, MA
Helps companies determine project scopes, timelines, and resourcing. Provides strategy, coaching, and guidance to make a project happen.
- Created course curriculum, chose texts, and successfully incorporated the
company’s required documents to improve the students’ writing and presentations
Students English proficiency progressed from C1 to C2 on the International Scale
French Professor 2010-2016
Taught language and French Cinema with a focus on French culture
Department of World Languages and Cultures, University of Massachusetts Lowell.
- Taught all levels
- Published articles and gave presentations on French Literature and second language acquisition
French Professor Department of Continuing Education, UMass Lowell 2014-2015
French 4 online. Advanced topics in grammar with a focus on French culture
- Received excellent teacher evaluations
- Managed chat rooms, blackboard, online gradebook
Teaching Fellow,French Studies, Brown University, Providence, RI 1996-2003 Taught Introduction to the Literary Experience (52)
Analysis of literary texts from the 17th century to the present, including French and
Francophone narrative fiction, drama, poetry, and film
- Worked as teaching consultant
- Received excellent Teacher evaluations
ESL Teaching Consultant, Lawrence Family Development Charter School, Fall 2002
Lawrence, MA Taught teaching assistants ESL including reading, writing,
listening and speaking
- Student’s level improved on International Scale
- Became acclimated to elementary student needs
ESL and Language Substitute, Andover Public Schools Fall 2002-2012 Andover, MA
- Students’ writing improved
- Students’ speaking improved
High School Teacher, Multicultural Coordinator 1991-1996
The Pingree School, South Hamilton, MA.
French language (AP), Cinema, Culture; Spanish 1 & 2
- Produced and coordinated various programs on Multicultural Education
- Motivated and enabled students to execute the above work
PhD, French Studies, Spanish minor (Emphasis Second Language Acquisition) Brown University, Providence, RI
MA, 19th and 20th Century Francophone and French Literature (ESL certification) Brown University, Providence, RI (ESL certification)
MA, French Film and 20th century (French, Spanish certification), Ohio State University, Columbus OH.
BA, French and Psychology, Miami University, Oxford, OH
Robert E. Gordon (978) 875-1755
1221 Pawtucket Blvd., Unit 91, Lowell, MA 01854 email@example.com
SUMMARY: Mechanical Engineering Professional with experience in engineering, manufacturing and documentation practices.
SKILLS: Design Software: SolidWorks, I-DEAS Master Series, Pro-Engineer, Mechanical
Desktop, AutoCAD 14, Working Model, MATLAB, and MathCAD.
Computers: Experienced PC, Mac, and UNIX workstations user.
Inspection Equipment: microscopes and dynascopes.
Machine Shop: lathes, milling machines, and numerical controlled milling machine.
Test Equipment: tensile test machine and environmental test equipment.
Miscellaneous: Microsoft Word and Excel software and ASME GD&T.
B.S. in Mechanical Engineering, University of Massachusetts–Lowell, 2000, GPA: 3.42
Member of Tau Beta Pi, National Engineering Honor Society
Member of Pi Tau Sigma, Mechanical Engineering National Honor Society
Self-implemented projects for alternative energy patents 2004 to Present
Customer Service, DEMOULAS/MARKET BASKET, Littleton, MA 2011 to Present
Home Health Aide, ELDERLY CARE, Hudson, MA 2005 to 2011
Engineering Contractor 2006
Contract work at SOLIDVISION, Oxford, MA
Created drawings of extremely precise dental implants using Solidworks CAD software.
Engineering Contractor 2005
GENERAL COMPUTER RESOURCES INC, Burlington, MA
Contract work at Analogic Corporation, Peabody, MA
Implemented strict documentation procedures by conducting ECOs, modified or re-created solid models using I-DEAS and saved files in various formats for drawing review and manufacturing.
Improved productivity by discovering and correcting inconsistencies between markup files and CAD files and informed the project engineers of these errors.
Engineering Contractor 2005
NATIONAL ENGINEERING SERVICE CORPORATION, Woburn, MA
Contract work at Belmont Instrument Corporation, Billerica, MA
Located over 100 lost CAD files, and established a new database of these files still used today, thereby saving the company the time and cost of recreating the files.
Minimized company time and cost by reverse engineered telescopic I.V. bag hanger design.
Salesman at LEGO, Burlington, MA 2003 to 2005
Teacher at GRACE CHAPEL, Lexington, MA 2002 to 2003
Mechanical Engineer 2000 to 2002
ROCKWELL AUTOMATION ALLEN-BRADLEY, Chelmsford, MA
Created and modified production drawings.
Worked on ECO’s.
Conducted life tests for various sensing devices to test environmental integrity.
Process Development Engineer 2000
RAYTHEON ELECTRONIC SYSTEMS CORPORATION, Andover, MA
Interfaced with Manufacturing Engineer and Process Engineering team to extract Semi-rigid cable info. (Pro-Piping) and create manufacturing inspection templates from solid model database using PRO/ENGINEER 3D CAD/Intralink software.
Created Process Plan for manufacturing.
ADDITIONAL WORK EXPERIENCE
Teacher Assistant (Volunteer), ARUNA’S PLACE FOR CHILDREN, Sudbury, MA 2008 to 2009
Teacher Assistant, GOLDEN POND RESIDENTIAL CARE, Hopkinton, MA 2008
SECURITY CLEARANCE: Secret (Mitre Corporation) – 1995
KIMBERLY A. ARMS
184 Harvard Road, Littleton, MA 01460
(978) 302-5872 Email: firstname.lastname@example.org
- Masters level healthcare professional with over twenty years experience developing, implementing and managing complex projects within time and budgetary constraints.
- Proficient in contracts operations management: negotiations, facilitation of RFP process and auditing.
- Experienced in leading cohesive, high performing cross functional teams.
- Proven strength in business development, budgeting and quality assurance initiatives.
SUMMARY OF SKILLS
Strategic Planning * Project Management * Budget Management & Analysis * Regulatory Compliance* Business Operations Management * Contract Management * Vendor Relationship Management* Negotiation * Marketing * Customer Relationship Management * Team & Professional Development* Problem Resolution * Recruitment
Premier Home Health Care of Massachusetts, Inc. Northborough, Pittsfield and Fall River MA
Regional Director, 2010-2016
- Provided overall management and administration for three branch locations serving entire State of Massachusetts including evaluation of marketing and business development activities to achieve corporate objectives.
- Contributed to the development of annual budgets of approximately $7M, projection models and subsequent P&L management.
- Developed and executed plan to bring all branch locations into 100% compliance for all contracts.
- Decreased annual advertising costs by over 50% through the development and promotion of employee incentive programs.
- Introduced new product line that resulted in 30% increase in sales within first year.
- Increased overall branch gross margins by10% within a 2-year period.
Premier Home Health Care of Massachusetts, Inc. Worcester, MA
Branch Administrator, 2008-2010
- Provided management and administration of the Worcester Massachusetts Branch that included ensuring compliance with all federal, state and local regulations as well as contract credentialing requirements.
- Developed, implemented and monitored annual business plan including marketing and business development activities reflective of plan.
- Created extensive marketing action plan resulting in 50% revenue growth within the first year.
- Expanded patient and paraprofessional census by 100%.
- Improved company visibility by relocating branch from Worcester to Northborough in 2010.
Elder Services of the Merrimack Valley, Inc., Lawrence, MA
Assistant Director of Home Care, 2004-2007
- Contributed to the management and administration of $40,000,000 state home care program including; budget analysis, program performance measures, compliance with all state policiesand regulations, ongoing staff supervision and performance appraisals.
- Responsible for management of state home care contracts: facilitation of request for proposal process, negotiations, contract development, performance monitoring and vendor audits.
- Introduced a new system for client co-payment collections resulting in a 50% reduction of overdue co-payments within the first year.
- Cultivated strategic partnerships with senior housing executives that led to the development of the
corporation’s first HUD 202 Senior Housing.
Elder Services of the Merrimack Valley, Inc.
Project Manager, 1993-2004
- Managed and administered state home care supportive services programs with a combined annual budget of $1,000,000+. Duties included budget analysis, program performance measures and compliance with all state and federal policies and guidelines.
- Co-authored corporation’s first $1,000,000 federal grant for supportive housing services and subsequent grants for additional program support over a 10-year period.
- Designed and implemented innovative and cost effective model for supportive services developments leveraging resources to save significant amounts of money annually.
- Expanded supportive services developments within the corporation’s territory by 75% within a 2-year period.
Microsoft Office: Word, Excel, PowerPoint, Access, Outlook
Master of Science, Springfield College Licensed Social Worker (MA)
Bachelor of Science, Fitchburg State University
161 Atlantic Avenue Salisbury, Massachusetts 01952 (978) 580-8843 email@example.com
A hardworking and energetic sales professional with extensive experience in mastering new products and handling internal and external clients, using organizational, interpersonal and communication skills. Accomplished in territory management and customer support. Possesses a proven track record of increasing sales growth, customer satisfaction and repeat business. A quick learner and adaptable team player who works cross-functionally to achieve results in a timely manner.
US FOODS, INC., October 2005-June 2016
Inside Sales Representative, Seabrook, New Hampshire, 2008-2016
Serves as primary liaison between Hospitality Services Group and US Foods, responsible for $5 million in sales annually. Processes customer orders, price quotes, sample requests, returns and credits accurately and in a timely manner. Proactively recommends items to customers to increase customer satisfaction and improve order profitability. Educates customers about terminology, features and benefits of products in order to improve customer satisfaction and increase sales. Monitors scheduled shipment dates to ensure expedited and timely delivery. Contacts customers following sales to ensure ongoing customer satisfaction and resolution of any complaints or issues.
Works with marketing to coordinate food shows and rollout of new products via samples with hands-on demonstrations and presentations.
Works cooperatively with outside sales and brokers to grow existing customers, creating new customers and exceeding monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
Increases sales and average order size through cross-selling, upselling and add-on sales by offering promotional sales items.
Consistently earns incentives for upselling house-branded products.
Provides telephone and sales support to all customers and eight internal departments, ranging in size from ten to 100 associates.
Territory Manager, Sales Representative, Peabody, Massachusetts,2005-2008
Introduced and sold new products to customers through sales presentations and food shows. Supported customers by analyzing market trends and recommending products to support trends. Worked with credit department and customers to collect all balances due based on approved credit terms. Prepared sales budgets and reports, processed credits and pickup requests and prepared price quotes and menu suggestions based on current food costs.
Built a $2 million customer base while maintaining existing customers and maximizing profitable sales.
Increased customer base sales by 400% and gross profit by 42%, consisting of a 25% LIC administrative markup.
Exceeded monthly sales goals and new customer penetration.
Managed customers’ delivery time windows as published by the transportation department and addressed any problems that occurred during the order process, such as delivery errors, truck shortages and stock outs.
Initiated cold calls and followed up on leads to generate new business.
SHAHEEN BROS., INC., Amesbury, Massachusetts
Accounts Manager, Sales Representative, 2002-2005
Primary account manager for $1.2 million customer base. Provided profitable price quotes and established payment and credit terms to customers. Introduced and sold new products to customers. Successfully contributed to all company sales team product promotions.
Increased customer base sales by 60% and gross profit by 42% within a two-year period.
Exceeded monthly sales goals and new customer penetration.
CARLTON-BATES COMPANY, Haverhill, Massachusetts
Inside Sales Representative, 1999-2002
Responsible for expanding and maintaining sales in a $3.5 million account base, using strategic business planning, with a strong focus on major accounts.
Provided all aspects of account management, including price quotes, expediting product, forecasting sales and resolving invoice issues.
Served as primary liaison between customers and manufacturers, utilizing communication and negotiation skills.
Generated leads and cold calls to assist field sales in expansion of customer base.
KITCHEN & KUTCHIN, INC., Burlington, Massachusetts, Inside Sales Representative, Manufacturers’ Representative, 1989-1999. Utilized communication and sales skills between customers and manufacturers’ representatives to identify customer product requirements and pricing. Responsible for extensive product knowledge and market conditions for 35 manufacturers in the semiconductor industry. Successfully implemented company sales strategies and business plans.
Lasell Junior College, Auburndale, Massachusetts, A.A. in Accounting, 4.0 GPA
MS Word, Outlook, Excel, Tandem, Prism, Edge
Running (Completed First Half Marathon in 2014), Cooking, Animal Welfare
Annual beach cleanups
Patricia E. McKeever
Programmer/Systems Engineer with expertise in the IT, Collection, Insurance and Real Estate Industries. Familiarity with many computer languages. Excellent attention to detail, ability to think outside the box and visualize the over all picture. Ability to focus on the problem at hand and streamline the processes. Proven ability to work well in a team environment as well as independently. Completed course of study in C# and ASP and ADO.NET.
Knowledge of Excel, Word, and Outlook. SQL, Crystal Reports, courses in COBOL, Assembler, FORTRAN, JCL, Visual Basic.NET 2.0, Visual Basic, Java Script, Object-Oriented Analysis and Design, Dream Weaver, HTML, Java Fundamentals, JD Edwards WorldWriter, Auditor Training
Merkle Inc, Marlborough, MA 06/2012 – 08/2016
Senior Operation Analyst
- Receive and process input feeds for Samsung, Clorex, Amgen, etc. using Tidal
- Verify compliance, quality and accuracy of input using SQL queries
- Perform file transfers using sftp
- Coordinate production schedules
- Monitor system up time, 24/7
- Maintain documentation and logs using Microsoft Office Suite
Epsilon, Wakefield MA 01/2011 – 02/2012
- Receive and process input feeds for Kelloggs, Unix Operating system
- Verify compliance, quality and accuracy of input using SQL queries
- Perform file transfers
- Coordinate production schedules
- Monitor system up time, 24/7
- Maintain documentation and logs using Microsoft Office Suite, including Pivot Tables
Stephens and Michaels Associates, Salem, NH 07/2009 – 11/2010
- Develop and Maintain complex Artiva Collection Database scripts for clients
- Create consolidated Crystal Reports from the Artiva Relationship Database
Fidelity Investments, Boston, MA 07/2007 – 11/2007
Programmer/Analyst/Production Support Engineer - Fidelity Pricing & Cash Management Services – Contract Position
- Maintained and created Mainframe Programs, Endevor, Control M, Cobol II, TSO
- SPUFIs to query and access information on the DB2 database, exposure to Platinum
- Maintained Word documents in the Enterprise Document Management Services
- Updated Bank Holiday and production schedules for Custody Banks
- Made changes to production job scheduling as needed due to current production situations
CGI, Andover, MA
International information technology and business processing service firm 02/1998 – 05/2007
- Developed, updated and maintained programs for the Universal Billing System for the Massachusetts Automobile Division using COBOL, Endevor, TSO and VSAM files
- CICS for testing of client’s changes and updates
- Information Assurance for the customer’s security passwords and provided monthly reports for client audits
- Installed, tested, and maintained the R L POLK updates to the automobile insurance rating system
- Massachusetts Automobile client requested update and maintenance of system, i.e. rate increases, broker commission increases, error in program logic, etc.
- ARTS/ICAPS/MAPPS assigned risk automobile insurance application programming and support
Quality Microwave Interconnects Inc, Wilmington, MA
Manufacturer of microwave connection parts 07/1996 –02/1998
- Design and creation of the company’s retail and distribution database using Microsoft ACCESS
- Development of customer quoting process using ACCESS
- Maintained programs for testing of company’s product on HP Network Analyzers using Rocky Mountain Basic
- Evaluated and recommended vendors for software purchases
Prior to 1996:
Lois Paul and Partners, Burlington, MA
Public Relations Firm
Assistant Account Coordinator
Provided team-support; booking travel, trade show planning
Maintained the company media database
CB Commercial Real Estate, Waltham, MA
- Maintained Commercial Real Estate Database
- Compiled commercial real estate sales force reports
- Developed maintenance system manual
Telemarcom, Andover, MA
- High Tech and Medical telemarketing, speaking with OR doctors and nurses re: medical devices that would aid them in their work or companies to ascertain what software would improve their jobs
- Accumulating data for new products for manufacturers or sales lead generation
Phillips Academy, Office of Academy Resources, Andover, MA
- Traced lost alumni using bits of information gathered through research
- Maintained alumni and student data base
Massachusetts Health Data Consortium, Waltham, MA
- Translation of data from cooperating hospitals for State Hospital data base, in PL1
- Publication of statistical reports and studies for state and national distribution
Epsilon Data Management, Burlington, MA
- Conversion of client and commercial information for client appeal mass mailing using PL1
- Created programs to merge letter content and addresses information
Softech, Waltham, MA
Program Development Coordinator
- In charge of running software programs from coding through debugging to testing
- Weekly file maintenance
- Responsible for all development JCL
John Hancock Mutual Life Insurance, Boston, MA
Programmer/Systems Analyst FORTRAN, BASIC
- Developed retirement benefit quoting for key case policy holders
- Created a study in International mortality for expansion into the international pension marketplace
- Wrote major program for Group Pension Sales Department for competitive rate project
St. Lawrence University, Canton, NY
Bachelor of Science – Liberal Arts – Major in Mathematics
University of Massachusetts at Lowell, Lowell, MA
UNIX Certificate Program, courses completed- Introduction to UNIX Operating System, C Programming, Data Structures and the C language