Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Resume

Resume for Ian Howes

Ian M. Howes

Hudson, NH 03051

(603) 546-8494
[email protected]

 

Job Goal

Entry level CAD position where I can use my education and practical training

 

CAD Experience

Solid Works

PTC Creo

Geometric Dimensioning and Tolerencing (GD and T)

Additional Skills
Microsoft Office Suite

Education

Associate of Science in Mechanical Design

Nashua Community College (NCC), Nashua, NH – September 2015

 

Work Experience

Manufacturing Experience
JMD Industries Inc., Hudson NH                                                                   June 2017 – December 2017

·       

Worked  in an ITAR and ISO 9001-2015 coating, plating and finishing shop environment

·       

Areas of responsibility range from material preparation for coatings/finishing to packaging

·       

Preparation of materials range from wiring, masking to racking piece work.

·       

Inspecting finished piece work for visual compliance with all specifications and requirements

·       

Experience working with packaging chromate, zinc, and anodize plated parts.


Teleflex Medical Inc, Arrow International, Chelmsford MA                                       May 2017 – June 2017

·        

Worked in an ISO 9001 and 13485 certified clean room environment

·        

Assembled different components for catheter kits

·        

Inspected and packaged different types of catheter kits in accordance with company standards

·        

Contract Position


Hitchner Manufacturing Co Inc, Gas Turbine Operation, Milford NH                 February 2017- April 2017

·        

Conducted first line inspection and finish work on all parts

·        

All inspection and finishing conducted in accordance with company and customer standards

·        

Worked in an ISO 9001/AS 9100/TS 16949 certified shop environment

·        

Contract Position

Additional Work Experience (Non-Manufacturing)

Cart Associate; Wal*Mart Supercenter, Derry, NH                                                   June 2016 – January 2017

Sacker; Demoulas/Market Basket Supermarkets Inc., Nashua, NH                                    February 2011 – March 2016

 

 

Associations
Skywarn Severe Weather Spotter for National Weather Service Taunton, MA and Gray, ME
Emerging Professionals Member of the Society of Mechanical Engineers (Southern NH Chapter #327)

Resume for Peter Keiver

Peter Keiver

North Andover, MA 01845                    linkedin.com/in/peterkeiver/                     978-852-4397

[email protected]

 

Professional Product Marketing Manager

Summary: Secured > $20M client growth by launching new website that enhanced self-service, payments expertise, and techniques to drive cross-sell/upsell opportunities. Influenced > 4k client contacts through creation of quarterly Product Zone Newsletter which drove greater awareness, engagement and education. Influenced > 80 clients, prospects and partner-facing webinar registrations that drove engagement and enhanced cross-sell/upsell opportunities. 

Skills:  

MS (Microsoft) Office 2010 (Word, Excel, PowerPoint, Outlook)

MS (Sharepoint)

MS (Lync 2013)

Expression Engine (Publisher)

 

Salesforce (Cloud CRM)

Brainshark (Sales Enablement)

Savo (Content Management)

LogMeIn (Go To Meeting)

Marketo (Email Automation) 

Survey Monkey (Survey Tool)

Camtasia (Video Creation/Editing)

Cisco (Webex Event Center)

Kapost (Content Marketing) 

 

Experience:

Worldpay (formerly Vantiv)

Lowell, MA

Client Product Marketing Manager: 2016-2017

Responsibilities: Created, managed and curated product content, that delivered measurable results for sales teams, existing clients, and company. 

 

Accomplishments: 

Achieved > 20% email open rate as editor and chief publisher for twice-monthly client-facing newsletter which 

was substantially greater than the industry average.    

 

Product Marketing Manager: 2014-2016

Responsibilities: Developed and communicated in conjunction with Product Management, quarterly Product Zone Newsletter updates for existing merchants that increased client engagement, education and awareness. 

 

Accomplishments: 

Researched and gathered market feedback on >10 payment competitors to understand strengths, weaknesses,

opportunities and threats, and positioned product portfolio against competition with competitive battle card deck to create differentiation and value for sales teams. 

Executed 1-2 quarterly product launches that included creation of sales tools, collateral, sales training, and an 

internal and external communications plan. 

Created > 20 pieces of product content that drove merchant engagement and new business acquisition for

Vantiv’s eCommerce SaaS platform. 

Influenced > 80 client and partner registrations for monthly Product Zone Learning Series Webinars that drove

engagement and opportunities for client cross-sell/upsell.

 

Litle & Co.           

Lowell, MA

Product Marketing Manager: 2013-2014 Responsibilities: Focused on developing product positioning, key messaging, and value propositions for value-added services portfolio. Provided competitive analysis, as well as developed content for our internal and prospect-facing audiences. Planned the launch of new software product releases, and managed the cross-functional implementation of that plan. 

 

Professional Product Marketing Manager

Accomplishments (Continued)

Created >10 solution-oriented product messaging and positioning which clearly and succinctly articulated the 

value and competitive advantage of our products and services. 

Developed > 10 sales kits, presentations, collateral, case studies, customer testimonials, anchor web content,

and videos in cooperation with sales and marketing which helped drive engagement and sales conversions.

Conducted 1-2 sales trainings per quarter to internal cross-functional teams which drove greater product

awareness and sales readiness. 

Managed 12- month rolling campaign marketing calendar with demand generation team which defined digital

marketing campaigns, webinars, trade shows, and partner events to help drive prospect engagement, generate sales leads, and initiate cross-sell/upsell opportunities for a $70M business. 

 

Experience:

Jabra                  

Nashua, NH

Product Marketing Manager: 2006-2012

Responsibilities: Managed pricing and margin analysis, inventory management, product positioning, competitive analysis, and development of product road map for the North American region. 

 

Accomplishments

Created > 40 pieces of product content for sales and partner teams to help influence partner engagement,

demand, and sales conversions for > $60M business line. 

Initiated and executed on > 5 partner campaigns per quarter that drove channel sales readiness, built brand

awareness, and grew top-line revenue.  

Created and delivered 2-4 quarterly product trainings to channel partners that influenced channel readiness,

sell-through of > $60M in annual revenue. 

Researched and gathered feedback on > 10 competitors, and developed competitive comparison sheets to

position products which helped create differentiation and value for sales teams. 

Managed > 40 different business and call center products from concept, creation, through end-of-life.

 

Education:

Northeastern University

Boston, MA

Bachelor of Science Degree (Marketing)

 

Profile: Product marketing professional with extensive experience helping companies bridge the gap between product management, sales, and cross-functional teams by translating complex product technologies into easily understood solutions that help grow customer acquisition, improve retention, and increase cross-sell/upsell revenues.  I do this by mapping product features and benefits into differentiated messaging for multiple audiences. I also create and build targeted sales tools, product collateral, case studies, presentations, infographics and web content, that helps clients grow, improve and secure their business.    

 

Resume for Brian Webber

Brian D. Webber

141 Fairview Lane, Alexandria, NH 03222

(740) 258-0312 [email protected]

 

EDUCATION


Brigham Young University – Marriott School of Management                                                                                             Provo, UT    Bachelor of Science in Finance                                                                                                                                                      Apr 2016

§ 

Minor in Psychology

 

EXPERIENCE

Robert Half /Accountemps                                                                                                                                                                           Salem, NH

Consultant – JP Morgan Chase Merchant Services                                                                                                                  Jun 2017 – Current

§ 

Consult with 20-30 businesses each day for account balance inquiries and resolving equipment issues

§ 

Scored 5/5 on every customer survey, earning the Outstanding Customer Satisfaction Certificate in August

§ 

Promoted at 3 months to Technical Skill Specialist for Ingenico credit card machines

 

Wallace Building Products                                                                                                                                                                     Danbury, NH

Accounts Payable Clerk                                                                                                                                                             Dec 2016 – Mar 2017

§ 

Input 50-100 invoices each week, showing attention to detail in a fast-pace environment

§ 

Helped to save $1,000 each week in discounts by getting approvals and paying invoices on time

§ 

Mastered accounting system with 3 days of formal training to pay expenses for the entire company

 

BYU Extramural Sports                                                                                                                                                                                Provo, UT

Marketing Intern - Men & Women’s Rugby                                                                                                                              Jan 2016 – Apr 2016

§ 

Increased revenue of ticket sales by 89% by running weekly promotions before home games

§ 

Organized 4 half-time shows for the Women’s home rugby games

§ 

Worked as PA announcer for player introductions and game breaks

 

BYU Global Financial Advisors                                                                                                                                                 Provo, UT    Equity Research Intern                                                                                                                                                 Jan 2015 – Apr 2015

§ 

Analyzed financial data using Bloomberg for firms in the health care industry

§ 

Valued company financials for net-net, small-cap, and large-cap firms using Microsoft Excel

§ 

Created three industry & company reports and developed an investment thesis & valuation recommendation for each

§ 

Pitched three 10 minute presentations to GFA representatives and team leaders

 

Howard’s Hog Fund                                                                                                                                                            Zanesville, OH  

T-Bond Futures & Options Portfolio Intern                                                                                                                Apr 2013 – Apr 2014

§ 

Managed futures and options in a $10,000 margin account

§ 

Earned an average profit of 2.0% per month using a homemade risk allocation model

§ 

Utilized Microsoft Excel to calculate risk for potential option spreads and recorded key data

 

VOLUNTEER SERVICE

Boy Scouts of America – Troop #303                                                                                                                                                 Plymouth, NH

Assistant Scoutmaster                                                                                                                                                                       Jul 2016 – Current

§ 

Motivate 5+ teenagers to earn merit badges and complete rank advancement

§ 

Planned & conducted Arrow of Light ceremony for troop in 2016

 

The Church of Jesus Christ of Latter-day Saints                                                                                                                          Santa Rosa, CA

Full-Time Volunteer Representative                                                                                                                                          Jan 2010 – Jan 2012

§ 

Worked 80 hours a week for two years serving and teaching people

§ 

Served as an Executive assistant for 6 months by conducting training meetings for 170-180 volunteers

§ 

Managed a quota for driving miles in a fleet of 60 vehicles and collected weekly data in Excel for 180 volunteers  

 

SKILLS & INTERESTS

§ 

Skills: Experience in MS Excel, Macros/VBA, Outlook, Access Sage 100 accounting system

§ 

Interests: personal finance, reading, exercising, camping, hiking, coaching sports, teaching

 

§ 

Eagle Scout, Boy Scouts of America

 

Resume for Daniel Godefroi

DANIEL R. GODEFROI

24 Yardley Road · Andover, MA 01810 · (978) 886-1171 · [email protected]

EDUCATION____________________________________________________________________________________________                                                                                                                                                  

New England Law | Boston                                                                                                              Boston, MA

Candidate for Juris Doctor                                                                                                               May 2017

Honors:          Dean’s Scholarship, 2014-2017

                         Dean’s List: all semesters

                         CALI Excellence for the Future Award – Healthcare Law, Fall 2017

Activities:       New England Law Review, Comment & Note Editor 2015-2017

                         Published: New England Law Review, Volume 51, Issue 3, 2017                            

Georgetown University                                                                                                                                      Washington, DC

Bachelor of Arts in Political Economy                                                                                     May 2011

Activities: Varsity Baseball, Member, 2007-2011

LEGAL EXPERIENCE____________________________________________________________________________________                                                                                                                                        

Bryant University Athletics - Compliance Office                                                Smithfield, RI

Intern                                                                                                                                 August 2016- May 2017

-Drafted & Edited Athletic Department Compliance Manual and Policy Manual, in accordance with NCAA Division I Regulations

-Prepared documents for external audit on the Bryant Athletics Department

Madden Law Office                                                                                                                      Weymouth, MA

 Legal Assistant                                                                                                      March 2016-September 2016

-Evaluated, and prepared case files; drafted and filed motions, client letters, etc.

-Represented Attorney Madden in client meetings

-Second Seated in several cases, including both criminal and civil

Suffolk County District Attorney’s Office – Narcotics Unit                                                     Boston, MA

Summer Intern                                                                                                                                       June 2015-August 2015

-Analyzed, and prepared case files for Assistant District Attorneys

-Issue Spotted and drafted oppositions of motions to suppress/dismiss, grand jury witness lists, interoffice direct indictment memorandums and direct indictment requests

Office of Barry R. Finegold, Massachusetts State Senate                                           Boston, MA

Legislative Aide & Scheduler                                                                                                                         January 2014-August 2014

 

-Analyzed, monitored and made recommendations on legislative and budgetary matters relevant to the Senator’s district and committee assignments such as education and election law reform

 

-Responsible for ensuring the Senator’s schedule reflected his district, legislative and personal priorities

 

-Identified and developed relationships between the Senator, community activists, businesses, non-profit leaders and other elected officials

 

-Represented the Senator at meetings

Dalton & Finegold, LLP                                                                                                           Andover, MA

Legal Assistant                                                                                                                                    November 2012-January 2014

    -Prepared legal documents for real estate closings including completing title commitments and closing protection letters

-Obtained payoff statements and insurance binders for clients

-Research and corrected mortgage title issues

WORK EXPERIENCE____________________________________________________________________________________                                                                                                                     

Barry Finegold for State Senate                                                                                              Andover, MA

District Manager                                                                                                                                                August 2012-November 2012

-Identified, recruited, and managed a mass network of volunteers to help with various campaign activities including distributing Dear Friend cards, door-to-door canvassing, phone banks, submitting letters to the editor of various newspapers, house parties and fundraisers

Motion Recruitment: Workbridge Associates                                                                     Boston, MA

Recruiter                                                                                                                                                  December 2011-June 2012

- Performed full life cycle recruitment process

Oliver Nelson Group: Small Business of Real Estate Entrepreneurs                     Burlington, CT

Intern for Susan Birk Nelson                                                                                                           July 2011-September 2011

-Assessed and analyzed data for new real estate investments; coordinated deals with clients and investors

VOLUNTEER WORK_____________________________________________________________________________________                                                                                                                                       

Barry Finegold for State Treasurer                                                                                                          Boston, MA

 

Volunteer                                                                                                                                                   January 2014-August 2014

Resume for Carolyn Walley

res

Resume for Stephen Daly

Stephen P. Daly

 

251 Totman Road,Lowell, MA 01854 978.204.4723 steve-dal[email protected]cast.net

 

 

Summary

 

Accomplished and energetic writer and marketing/communications professional with a substantial history of exceptional results. Motivated leader with strong organizational and prioritization skills who thrives under deadline pressure. Develops engaging, compelling, and informative content across a wide range of print and electronic formats, including newsletters, brochures, programming materials, blogs and websites. Extensive industry experience and an inclination to embrace emerging technologies has provided a distinct advantage in mastering the ever-evolving world of 21st-century communications.

 

 

 

Skills

 


·       

Print/Digital Storytelling

·       

Editing and Design

·       

Web & Print Content Development

·       

Publication Management

·       

Marketing Strategies & Campaigns

·        

Internal/External Communications

·        

Social Media

·        

Media/Public Relations

·        

Photography

·        

Fundraising


 

                                                                                       

Professional Experience

 

NORTHEASTERN UNIVERSITY, Boston, MA

Associate Director, Marketing & Communications, Office of Alumni Relations, 1/2008 to 2/2017

Contributing Writer, Northeastern University Magazine, NUView blog, 6/2014 to 2/2017

 

l  

Wrote, edited, and/or reviewed all Office of Alumni Relations print, electronic, web and oral communications.

 

l  

Mentored and provided guidance to colleagues in developing editorial and marketing content, ensuring adherence to university style and branding guidelines as well as Associated Press style.

 

l  

Coordinated production of a 10-page Alumni Relations section in the award-winning Northeastern University Magazine, including generating copy, acquiring and editing event photos, and compiling Class Notes.

 

l  

Researched, interviewed and wrote profile stories for magazine and university blog featuring transformative members of 240,000-member global alumni community, as well as university, campus and student leaders.

 

l  

Generated all content for and designed monthly 85,000-circulation monthly alumni
e-newsletter, which included university news, alumni profiles, and recaps of past events.

 

l  

Compiled monthly internal newsletter for distribution within University Advancement division.

 

l  

Played pivotal role in launch of Alumni Relations' social media channels, including Facebook, Twitter, LinkedIn, and Instagram, steadily increasing their growth and engagement opportunities.

 

l  

Developed speaking points, speech content, PowerPoint presentations, letters/correspondence and other critical communications for members of the university’s senior leadership team.

 

l  

Collaborated with university and community partners to develop and promote a diverse selection of cross-campus, domestic and global initiatives.

 

l  

Authored up to 12 appeal letters and accompanying emails each fiscal year for The Northeastern Fund.

 

l  

Engaged prospects and donors through direct-mail solicitations, articulating student and alumni success stories and generating philanthropic passion.


 

           

THE TELEGRAPH, Nashua, NH

Assistant Sports Editor, 5/1994 to 1/2008

Sports Journalist/Copy Editor, 2/1989 to 5/1994

 

l  

Assisted sports editor in management of six-person staff and large group of freelancers.

 

l  

Edited/wrote copy and designed pages for sports section frequently honored by the Associated Press Sports Editors as one of the top 10 in the country for its daily and Sunday sections.

 

l  

Assigned stories and worked with reporters, writers and copy editors to craft compelling content for publication across multiple platforms.

 

l  

Generated article topics, created weekly publishing schedules and assisted in creating a long-term content development plan.

 

l  

Cultivated local, regional and national contacts in sports, business and media.

 

 

THE PORTSMOUTH HERALD, Portsmouth, NH

Sports Journalist/Copy Editor, 6/1988 to 2/1989

 

l  

Covered local sports events, wrote/edited stories, took photographs and designed sports section.

 

 

 

 

Education

 

NORTHEASTERN UNIVERSITY, Boston, MA

Master of Arts in Journalism, Media Innovation Concentration

Bachelor of Arts, Journalism

 

NORTHERN ESSEX COMMUNITY COLLEGE, Haverhill, MA

Associates Degree, Journalism/Television and Radio Broadcasting

 

 

 

Publications

 

Books:          Dem Little Bums: The Nashua Dodgers (2002, Plaidswede Publishing, Concord, NH)

 

Granite State Boys of Summer: New Hampshires Major Leaguers (Expected publication: 2017)

 

 

 

Organizations and Affiliations

 

President, Ancient Order of Hibernians, Division 19, Lowell, MA

Member, Board of Directors, Lowell Historical Society

Member, Irish Cultural Committee, Lowell, MA

Member, Society of American Baseball Research

Committee Member, St. Patrick Cemetery Grave Marker Project, Lowell, MA

Member, International Association of Approved Basketball Officials, Board No. 95

Volunteer, Special Olympics

 

Former Chair and Member, Board of Trustees, Pollard Memorial Library, Lowell, MA

Resume for Devon Vasel

Devon Vasel

Pepperell, MA 01463 978-877-8915 [email protected] https://www.linkedin.com/in/devon-vasel-9140108a/

                                          Software Engineering Professional

Recent graduate with a degree in Computer Science and several years of work experience. Solid background in network security and repairing computers and laptops. Motivated and innovative young professional, undeterred by challenges, and able to follow direction and acquire new technical skills quickly. Communicative, adaptable, and reliable team-player dedicated to serving customers with poise and professionalism.

Areas of Expertise

    

Computer Network Security

    

Python, Java, JavaScript, C/C++

    

MySQL Database Programming

    

Microsoft Office Suite

    

Team Collaboration

    

Xcode, MPLAB X, Netbeans IDE

    

Google Sheets, Docs, and Slides

    

HTML & Web Design

    

Microprocessors

    

Windows & Mac OS

    

Computer & Laptop Repair

    

Customer Interactions

EDUCATION

Bachelor of Science in Computer Science | Fitchburg State University, Fitchburg, MA, 2017

Coursework: Algorithm Data Structures, Local Area Networking, Programming Languages, Microprocessors,

Computer & Network Security, Operating Systems, Database Programming, Game Programming,

Object-Oriented Programming, Systems Programming, and Software Engineering

EXPERIENCE HIGHLIGHTS

Fitchburg State University, Fitchburg, MA, September 2013 - May 2017

Computer Science Student

Acquired advanced computer engineering skills while working diligently in teams or individually to develop software tools and program electronics devices. Solved complex problems simulating real-world challenges, meeting tight deadlines.

Key Projects:

    

Network Security Project: Created software capable of encrypting and decrypting data. Built a Vigenére Cipher using C++ on Xcode which input keywords or plaintext/ciphertext files and output and stored the encryption/decryption.

    

Microprocessors Course Project: Partnered with a classmate to program a PIC microprocessor controlling an LED device displaying the full date and time (optional switch for 24hr clock). Edited MPLAB X control functions in C.

    

Database Programming Project: Designed and implemented a database-backed, fully-functional, online café shop. Utilized JavaScript, JSP, CSS, DBconnect, and back-end SQL on an Apache server to build a secure and efficient interface allowing account creation, online purchasing, delivery tracking, and inventory/employee management.

HARVARD PUBLIC SCHOOL, Harvard, MA, July 2015 - July 2016

IT Intern

Assisted the IT manager in repairing computers and laptops for school personnel (including teachers, staff, and students).

Key Accomplishments:

    

Successfully maintained 200 laptops and computers throughout the school.

    

Achieved an average repair rate of 20 computers per week.

----------

Additional professional experience as Assistant Manager and Inventory Manager (October 2013 - Present)

for Groton Exchange, a fast-paced small business.

Groton Exchange, Groton, MA, October 2013 - Present

Assistant Manager

Assisted Manager supported employees and led the team for inventory, closings, and top-notch customer service at a fast-paced small business/gas station.

Key Accomplishments:

       

Trained and supervised employee decisions for quality service.

       

Resolved challenges quickly for clients and employees.

 

Kathy Vasel, Pepperell, MA, March 2012 - October 2013

Load Opener/Marketing for Loan Officer

       

Managed database and marketing within CRM - MMG Vantage Point

 

       

Calculated proper income, entered secure information, pulled credit, prepping loan in Byte Software.

Resume for Neeru Chawla

Neeru Chawla

13 Meadow Ln.

Westford, MA-01886

617.784.4165

      [email protected]

 

 

Country of Citizenship:      United States of America

 

Summary

Result oriented Programmer/Software Professional Analyst with over 7+ years of experience with knowledge of the Software Development Life Cycle (SDLC) from requirement Analysis, Design, Development, Implementation of Web-based and Windows based, Client-Server and n-tier Applications.

 

Skills Summary

·        

Vast technical experience in field of software development and testing

·        

Excellent problem solving and troubleshooting skills

·        

Experience with business users with their needs and liaised with end users and consultants

 

Technical Skills

Languages                         C#.NET, Python

Web Development             ASP.Net 4.5/3.5/2.0, HTML, CSS, JavaScript, LINQ, Web Services, WCF,             ASP

Databases                          Oracle 11g/9i, SQL Server

Tools/IDE                           Team Foundation Server (TFS), SSMS, Visual Studio, Active Directory (LDAP), TOAD 11.5, Crystal Reports, Visual Source Safe

Third Party Tools                LLBL-GEN PRO, QAS, Mercury, FileNet, IBM Clear Case

 

 

Work Experience                                                                                             

  

Department Of Labor and Workforce Department                                                        2008-2016

 

Senior Programmer/Analyst

Commonwealth of Massachusetts ELOWD, Boston MA

November 2010- June 2016

 

QUEST Project

Quality Unemployment System Transformation (QUEST) is the multi-tier web based application which is integrated as Enterprise Content Management that allows claimants and employers to conduct most unemployment business online.

 

Responsibilities:

·        

Created important Revenue Fiscal Reports and Federal Tax Performance System (TPS) Reports utilizing Asp.Net, C# and Oracle 11g.

·        

Designed and developed interfaces between Department of Unemployment Assistance and Registry of Motor Vehicles to facilitate exchange of information.

·        

Debugged, coded and unit tested bug fixes and enhancements

·        

Documented software defects using Mercury Quality Center and reported defects involving program functionality, output, online screen and content to software testers and verified fixes.

·        

Identified and escalated risks and issues for timely mitigation. Proposed mitigation strategies

·        

Monitored and performed troubleshooting for production problems

·        

Liaison between business units, stakeholders and project development team to gather and clarify requirements

·        

Performed and Created SQL scripts/queries for testing to ensure transactional data is accurately stored in database and integrates seamlessly across all modules

·        

Maintained and tested existing code on Windows 2012 servers upgrade on UAT and Production

 

·        

Helped and mentored team members

 

Senior Programmer/Analyst

Commonwealth of Massachusetts (DCS/DUA), Boston MA

December 2008 – October 2010

 

Unemployment Insurance (UI) Project

Maintained and worked on UI applications and iPASS within the Department Of Career Services/Unemployment Assistance (DCS/DUA) Web Enterprise.

 

Responsibilities:

·        

Maintained and tested the UI System applications including: Automated Adjudication Application (AAA), Webcert Certification, Direct Deposit

·        

Maintained and coded iPASS applications including: Employer Registration, Claimant Account Inquiry, UI Fraud Hotline

·        

Created reports and tested using crystal reports.

·        

Managed Load Balancing on production servers

·        

Monitored and performed troubleshooting for production problems

 

Microsoft Certification Training                                    

New Horizons, Nashua-NH

October 2016-January 2017

 

Agile Methodologies                     

Programming in HTML5 with JavaScript and CSS3

Querying Microsoft SQL Server    

Developing Windows Azure and Web Services

Introduction to Python

 

Training Classes

PL/SQL, C# and Visual Studio 2008

ITIL® 2011 Edition Overview: Creating a Service Culture Skill Soft

 

Education

Masters in Computers Management (MCM) from Pune University, India

Bachelors in Commerce from Delhi University, India

 

Resume for Nicole Mae Eddy

Nicole Mae Eddy

215 Hampstead Street

Methuen, MA 01844

978-609-8401

 

[email protected]

Professional Profile: 

Seeking an opportunity as a Dental Assistant to become a member of a dental healthcare team. Soon to be a Dental Assisting graduate from Middlesex Community College with a Dental Assisting Certificate/Associates Degree, as of May 2017. 

Education and Technical Skills:

Middlesex Community College, Lowell, MA

Expected to graduate, May of 2017

Methuen High School, Methuen, MA

High School Diploma, June 2013

 

Dental Assisting Skills and Experience:

  • ·         Infection control management
  • ·         Radiology- traditional and digital
  • ·         Provisional fabrication
  • ·         Preliminary impressions
  • ·         Diagnostic study models
  • ·         Dental charting and records management
  • ·         Patient care techniques and procedures
  • ·         Mouth guard, whitening, and custom tray fabrication
  • ·         Patient education
  • ·         Dental office business management with working knowledge of Dentrix
  • ·         Four handed instrumentation
  • ·         Manipulation of Dental Materials
  • ·         Management of hazardous materials
  • ·         Anatomy and Physiology (head and neck anatomy/examinations)
  • ·         Fluoride/Varnish Applications 

Achievements and Certifications: 

·        

AHA BLS Basic Life Support CPR and AED Program Certified    October 2016

·        

Dental Assisting National Board Infection Control Certification      May 2017

·        

Dental Assisting National Board Radiology Health and Safety Certification       May 2017

Work Experience/Externships: 

North Andover Dermatology                                     January 2014- August 2016                          

198 Massachusetts Ave #105

North Andover, MA 01845

Medical Assistant/Paper worker

Responsibilities include: Bringing in patients to the rooms, taking down notes (vital signs/ medical history), explaining new policies to the patients, filling out paper work, filing, copying/faxing paper work, assisting the doctor during surgeries or visits into the room with him, etc.

 

Meetinghouse Dental Care                                                     December- January 2016

Dr. Sampath

1 Meeting House Road

Chelmsford, MA 01824

Shadowed lead assistant and hygienist, assisted with the dentist during procedures, maintained infection control protocols, and helped facilitate the day-to-day activities.

 

Lyons Dental Associates                                                        January- February 2017         

Bryan P. Lyons, DMD

348 Boston Road

Billerica, MA 01821

Shadowed assistants and hygienists, assisted the dentist during procedures, maintained infection control protocols, and maintained the sterilization room.

 

Dr. James Pelletier Orthodontics                                            February-March 2017

46 Lowell Road

Windham, NH 03087

 

1533 Lakeview Avenue

Dracut, MA 01826

www.pelletiersmiles.com

Shadowed assistants, assisted/stood by the orthodontist during procedures, followed infection control protocols, assisted the front desk, conducted in-bound/out-bound phone calls, and helped complete costumer appreciation letters.  

 

Dr. Christian J. Meyer, DMD, DMSc                                     March-April 2017

Meyer Orthodontics

237 Lexington St. #202

Woburn, MA 01801

www.meyerorthopc.com

 

Shadowed assistants, assisted/stood by the orthodontist during procedures, ITerio scans for Invisilign and specially made retainers, took impressions, Pano’s and Ceph’s, followed infection control protocols, and assisted the front desk.

Resume for Candace Schlittler

Candace Schlittler

15 High St

Pepperell, Ma 01463 

603-966-5857

[email protected]

 

Professional Summary

 

               I am a multi-faceted, efficient and reliable administrative professional with many years of experience supporting executives, sales and managers to improve internal operations for the businesses.  Proficient in all of the standard office software, diversified skill sets covering administrative support, client relations, writing, human resources, account management and project management,. Serve as a single point of contact for customer’s escalations and providing timely resolution to issues. I have excellent inter-personal, phone and digital communication skills.

                                                                                                Work Summary

 

Clariant Plastic and Coatings USA Inc – Holden MA                                              May 2016 – Current

Supply Chain Analyst

 

·        

Facilitating new customer data set-up and maintaining master data records in SAP to the highest level of accuracy, while ensuring compliance with data standards and legal operation guidelines. Each data set is comprised of unique attributes and characteristics as well as countless exceptions that have to be properly maintained. Master data must be sustained at the highest level of accuracy and consistency across disparate systems to enable timely and accurate sales and reporting integrity, and other business needs without disruption or error.

·        

Understanding the impacts of the Master Data on business performance, and assisting the centralized Master Data team with research and exploration, working with other departments and / or teams, ( i.e. CS, (A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

·        

Track and manage Master Data work to ensure timely and accurate completion of data entry requests from wide array of business                        unit requests.

·        

Duplicating BPCS (AS400) system info into SAP

·        

Review/analyze incoming master data request to determine desired outcome and proper course of action to take

·        

Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customer’s account

·        

Special projects related to customer master updates

 

Airgas- Salem NH / Billerica MA

Priority Buyer / Counter/Inside Sales/ Customer Service Representative               June 2012-May 2016

 

·        

Responsibility of processing priority orders, next day airs, 2nd day airs and drop ships for Airgas’s locations within the division.

·        

Receiving and placing priority orders, follow Hardgoods purchasing guidelines and standards established for Priority and Drop Ship                                   orders.

·        

Maintain time standards for order processing and communication with plants as needed

·        

Review daily reports and address all open issues daily Identify any inventory file discrepancies and request updates using the change log confirming and expediting Priority and Drop Ship Order Purchase Orders under the Hardgoods Purchasing guidelines and standards.

·        

Checking and using existing surplus inventory when available. 

·        

Receiving and placing orders for various assigned branches.

·        

Maintain efficient and timely responses to customer overflow calls and voicemail messages.

·        

Met or exceed turnaround standards for order processing and communications with operations, branches and the buying center.

·        

Review daily SAP reports and address all open orders.

·        

Escalate and maintain strong relationships with our current vendors and suppliers. 

·        

Provide excellent customer service support to increase sales, profit and customer satisfaction. 

·        

Handle and resolve customer complaints and respond promptly to customer inquiries. 

·        

Provide product line information as well as pricing and delivery information. Help set up new accounts, submit credit / debit requests and corrective action requests.

·        

Answer high volume calls and communicate/coordinate with internal departments to meet customer requests.  Process orders, new account applications and customer account maintenance. 

·        

Manage alternate order placing methods such as ecommerce, fax ahead’s and email.

·        

Able to recommend products in various configurations to meet customer requirements.

·        

Proficient in SAP.

Copart- Billerica MA

Title Clerk                                                    October 2010 – June 2012

 

·  

Day to day duties included filing and retrieving birth/death certificates, marriage licenses and notices of divorce when working with written contract titles for the ownership, sale or transfer of vehicles. 

·  

Maintain knowledge of DMV laws and regulations as they related to vehicle titles for accuracy with VIN numbers, odometer readings, and release of liens and “free and clear” titles. 

·  

Along with administrative duties, including data entry, filing and copying, provide excellent customer service to customers who included buyers, sellers, business partners as well as fellow co-workers.

·  

Proven ability to focus on detail, plan, prioritize, meet deadlines and deliver quality work.

·  

Ensures highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

  

UPS- Hudson NH / Lynnfield MA

Customer Counter Associate /Human Resources Assistant/ Sales Manager Associate/Marketing Associate/District Liaison

 

          January 1998 – October 2010

 

·  

Handled customer inquiries promptly and efficiently as well as managing UPS shipments within company policies and procedures. 

·  

The first line of communication between Operations Departments and customers in relation to shipment status, as well as identifying sales leads for other departments.

·  

Investigated and resolved customer inquiries relating to a variety of concerns, including order status, shipment tracking, lead-times, and products / pricing, order verifications, and complaints.

·  

Responsible for qualifying and approving employee medical leave under the FMLA (Family Medical Leave act) while handling highly confidential material/HIPPA (Health Insurance Portability and Accountability Act) laws. 

·  

Sent weekly and monthly reports to management which consisted of charts and graphs regarding accidents and staff locations as well as charitable contributions, congressional awareness and key cost analysis and worked closely with Liberty Mutual regarding employee auto accidents using HRIS (Human Resources Information System).

·  

Regularly handled billing and adjustment issues as well as creating new accounts and canceling accounts, tracked packages and entered data. 

·  

Created weekly sales reports and sent them off to management and account executives and the Top 20 report to the district manager of New England.

·  

Performed daily, a variety of office administration duties including but not limited to: coordination of departmental travel arrangements, booking conference rooms, preparing documents, spreadsheets and power point presentations.

·  

Created on a weekly and monthly basis the reports for the business development, sales and district managers and account executives for their departments. 

·  

Performed pre-call customer research and developed a sales strategy along with analyzing reports to identify potential customer issues and business needs during calls.

·  

Directly handled customer accounts for NH, MA, ME and VT to build customer relationships, solve billing and adjustment issues that arose. 

·  

Assisted Account Executives in accommodating customer needs and compiled statistical information for direct mailings.

 

 Education

·        

North Middlesex Regional High School – Diploma

  • Nashua NH Community Technical College, Courses taken: Database Management Access, Intro to Computers

Completed with a 4.0 GPA

 Training 

·        

Fundamentals of SAP

·        

Implementation structure for field service and customer service

·        

Problem solving techniques

·        

Time management

·        

Successfully completed all Airgas University Courses

 

·        

Computer Skills Summary Proficient with a vast array of programming, concepts and technologies including:  HRIS, Oracle, FMLA, HIPPA, SAP, Microsoft Office, and Microsoft Outlook.