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Noelle Shepherd Resume

Noelle Shepherd

49 Crawford St Lowell MA


[email protected]




A position as an active employee, involving responsibility and working with others as well as alone to achieve advancement and growth for myself and for the company.




Office Manager for one year


Office Assistant for 5 years


Receptionist for 3 years





2013-Present: Hillard Plumbing & Heating Lowell MA

Office Manager: Duties included but not limited to answering phones, scheduling appointments, dispatching, data entry, typing up invoices and proposals, ordering office supplies, etc.


2012-Dec2012: World Wide Tech Services Tewksbury MA

Call Center Receptionist: Answering multi line phone system, setting up appointments, dispatching, filing, faxing and typing up invoice, etc.


2005-2009: Quick Silver Sign Co. Revere MA

Office Assistant: Duties including answering the phones, scheduling appointments, scheduling meetings, ordering supplies, data entry, invoicing, etc.


KNOWLEDGE: Quick books, Microsoft Word, Excel, Peachtree



Graduated from Concord Carisle High School in 2001


References: Upon Request




Resume for Kelly Santos

Kelly Santos

174A Mount Vernon St |   Lowell, MA |   01854  | 978-866-6878   |   [email protected]

Professional Skills

  • Exceptional customer service provider

  • Executive administrative capabilities

  • Data entry

  • Effective team player

  • Minimal to no supervision required

  • Able to build strong professional relationships

  • Strong verbal, written, and overall communication skills

  • Superior organizational, time management, and multitasking skills

  • Analytical, consistent, and able to meet deadlines

  • Excellent attention to detail

  • Friendly, positive attitude

  • Experience with both sales and service support

  • Experience in varied document creation

  • Proficient in Microsoft Office software applications (Word, Excel, Outlook)

  • Services-related software (OnTrack, Clarify,  BPCS, TRR, NDS)

  • Internet/Social media experience: Facebook, Twitter, Linked-In, YouTube

  • Accounts receivable

  • Languages - English and American Sign Language

Volunteer Experience

  • 2009-10 Professional Development Chairperson Napo NE - Oversaw all aspects offering 4 CEU accredited workshops

  • 2010 Go Month Chair NAPO GMNH - Managed food bank organization project

  • 2010 NAPO NE Go Month participant


  • 2006 - 2011 National Association of Professional Organizers -  on-line CEU courses

  • 2006  Small Business Association, Lowell, MA - Right Start Entrepreneur training

  • 1995 - 2000 Northern Essex Community College, Haverhill, MA - Associate of Science Deaf Studies: American Sign Language

Work Experience

November 2012-Present      |  |  Lowell, MA

Social Media Coordinator

  • Responsible for social media marketing

  • Twitter, Facebook, Linkedin, Pintrest, StumbleUpon, YouTube

September 2011-Present      |     Snelling Staffing Services   |  Chelmsford, MA

Office Administration

  • Accounts Receivable

  • Customer Service

  • Incoming and outgoing mail and distribution

  • Check and credit card processing

  • Filing including reorganization of entire filing system

  • Maintaining and ordering of all sales literature

  • Sales and service support

  • Document creation

  • Marketing support

2007-2011    |     XtraHands Home Organizing    |   Lowell, MA

Owner/Professional Home Organizer

Responsible for running all aspects of the business including:

  • Assisting clients with clutter control in their homes

  • Creating new organizing systems for clients

  • Sales/Marketing, Networking

  • Web design

  • Workshop: planning, writing, presenting

  • Administrative duties such as client forms, record keeping, e-mail, bookkeeping, etc.

2001 – 2008   | Kronos Incorporated       |        Chelmsford, MA

Education Operations Specialist

Previous titles: National Training Registrar; Education Support

Coordinator, Education Portfolio Specialist

  • Process training class registrations

  • Direct customer/employee phone support

  • Answer 1- 800 education information line

  • Processed orders and credits

  • Resolved budget disputes

Resume for Andrea Gaunlett

Andrea H. Gauntlett

11 Laurel Lane Tyngsboro, MA 01879 · [email protected] · 978.512.9077 (C) 978.649.0316 (H)



Areas of Expertise

Employee Relations: I am a resourceful coordinator who balances the best interests of the company with the needs of the employees to achieve business goals.

Process Improvement: Develop and communicate new process for continuous improvement and effectiveness in satisfying customer needs.

Corporate: Project a professional image when interacting with others in person, or by e-mail or telephone. Strong work ethic and can be relied on to assist others in tight situations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) on PC and Mac operating systems



ST. JOHN’S UNIVERSITY, Queens, NY, Bachelor of Science, Journalism

Experience Highlights

COMMUNITY TEAMWORK, INC. – Lowell, MA                                                                                                    

Case Manager, 2011 to 2012

Related Skills: Communication, Listening, Analyzing, Problem Solving, and Crisis Management

Provided exceptional, high-level case management to diverse, delicate, and displaced, clientele requiring rapid response to basic needs. Secure last-minute accommodations, facilitate relief, and provide solutions.  

Key Contributions:

Skillfully used interpersonal skills to case manage homeless families

Guided 16 families to establish savings accounts

Linked 11 families to affordable day care providers

Transitioned 17 families to stable housing

Family Self-Sufficiency (FSS) Coordinator, 2007 to 2011

Related Skills: Coordination, Time Management, Collaboration, Negotiation and Process Improvement  

Successfully coordinated Family Self-Sufficiency (FSS) Program guided and assisted 75 families to obtain training, employment, and home ownership. Enrolled low-income families into FSS program; Created assessments, provided guidance, and oversaw performance. Supported agency’s decisions and programs to ensure attainment of performance expectations and company goals.

Key Contributions:

Increased enrollment by 75% and graduates by 60%

Developed tracking system to measure participant’s progress

Edited and published FSS Newsletter




VITA (Volunteer Income Tax Assistance) Coordinator,2004 to 2007

Related Skills: Interpersonal, Coordination, Communication, Facilitation, and Time Management

Utilized skilled coordination and strong communication skills to secure volunteers, establish and maintain partnerships, increase participation, generate household incomes, and sustained economic growth in communities. 

Key Contributions:

Coordinated publicity of site events with media outlets

Communicated with stakeholders, customers, volunteers, and the IRS

Developed and managed schedule of activities

Resolved discrepancies regarding varied tax questions and transmitted files to IRS


Senior Claim Representative,1993 to 1999 (Claim Representative 10/88 – 3/1993)

Related Skills: Analytical, Investigative, Human Relations, Organization, Negotiation and Customer Service

Expedited auto claim process from initial report to final settlement; utilized investigative tools to determine fault; assessed damages; and evaluated liability. Resolved pending small Claims Court cases; and settled disputes with client’s attorneys. Subrogated recovery of policyholders’ insurance deductibles. Used management reports to attain outstanding pending control.

Key Contributions:

Leveraged excellent ability to listen, analyze, investigate, communicate, and negotiate to resolve claim settlements and exceed customer performance expectations.

Utilized communication and time management skills to eliminate state insurance board complaints.

Implemented process improvement plan to increase inspection and repair response time

Liaised with Employee Advisory Board to implement companywide diversity workshops


OUTSTANDING GRADUATE STUDENT – Cambridge College School of Management - 2012


Community Involvement

Alumni Advisory Board, Middlesex Community College, Bedford, MA

Parent Juror, Innovation Academy Charter School, Tyngsboro, MA

Letter Signer, Fairleigh Dickinson University, Teaneck, NJ

Lowell Telecommunication Corporation, Lowell, MA





Sean Fitzgerald Resume



Lorraine Parent Resume

Lorraine J. Parent

49 Oakland Ave, Manchester NH 03109

(603) 494-1862 [email protected]




Seasoned administrative professional eager to leverage 25+ years of successful human resource, medical office and executive support experience to help your business grow and thrive. Looking to secure an executive support position - open to a new challenge and line of business.


Summary of Qualifications:


  • Proficient in Word, Excel, Outlook, Publisher, Paychex payroll systems, HRIS, Stromberg timekeeping. Easily trained on new systems;
  • Customer service oriented helping employees navigate their medical and dental benefits, FSA, DCA and demystifying life insurance information;
  • Proven success in new hire on-boarding and benefit administration processes, assisting with recruiting;
  • Problem solver with a result-oriented focus.


Professional Work Experience:


Human Resources Administrative Coordinator 2010-present

Devine, Millimet & Branch, P.A.


  • Establish and oversee Human Resource functions, following standard policies and procedures throughout the firm to create systematic ease;
  • Manage resume review, scheduling, follow-up and applicant tracking ensuring a seamless organized process;
  • Able to maintain confidentiality in all interactions with employees as part of a Human Resource team member;
  • Customer service focused in all administrative duties;
  • Demonstrated facility with providing accurate and timely word and or numerical reports from payroll system timely and accurately.



Lead Generator

Bath Fitter of New Hampshire 2010 - present


  • Award-winning part-time lead generator and valuable member of the event team;
  • Confidently educate and convey information to prospects at home shows, fairs, festivals, etc.;
  • Continually gains solid sales leads that generate new installation revenues;
  • Seamlessly ensures set-up, break-down and successful events all over New Hampshire giving a continual flow of sales leads for inside and outside sales staff;


  • Conveys essential feedback to event manager and sales team from events to help the entire company in future planning.



Human Resource Administrator 1998-2010

Infusion Solutions, Inc.


  • Support COO and directors preparing reports and documents for daily process, prepared marketing department assisting with design and regular mailings;
  • Managed successful recruiting campaigns electronically for medical employment opportunities;
  • Monitored credentials and insurance for all employees in preparation for DHHS audits and CHAP accreditations;
  • Researched, recommended, and purchased office equipment and supplies for daily operation;


Patient Intake Administrator 1996-1998

New HampshireEye Associates


  • Oversaw all patient inquiries and made appropriate referrals to the technicians or doctors on staff;
  • Managed patient scheduling, administered all new patient registration, updated record of existing patients in accordance with compliancy standards.


Event Staff  2001-present

Verizon Wireless Arena – SMG


  • Assist patrons to ensure comfort and safety attending many varieties of events at venue.




ManchesterCommunity College



Coursework completed in Liberal Arts and Human Resource Management studies


CPR/AED Certified




Resume for Donna Yackel

Donna M. Yackel

Dracut, MA

(978) 551-4255


OBJECTIVE:                    To obtain an administrative position which best utilizes

                                        my experience and skills.   Organized, innovative

                                        and able to simplify tasks using analytical thinking. 

                                        Excellent customer service and communication skills.


QUALIFICATIONS:     Proficient in accounting and word processing systems


Peachtree, QuickBooks, QuickBooks Pro, Aspen


MS Word, MS Works, MS Excel


Proficient in Internet usage


EXPERIENCE:             Equipment East LLC   7/12-7/13

Accounting clerk


Payroll, accounts payable


Cash receipts, invoicing


Cash Flow analysis


Inventory Control


                                        New England Mechanical Associates, Inc.  1/95-5/12

                                    Full Charge Bookkeeper and Office Manager


Bookkeeper utilizing Peachtree Accounting


Accounts Receivable, Invoicing, Cash Receipts




Accounts Payable and Cash Disbursements on both computerized and one write systems


Bank Reconciliations




Payroll Tax Reporting, monthly, quarterly and year end including W-2, W-3, 1099 and 1096 forms


Calculated and filed Massachusetts State Sales Tax


Recorded General Ledger entries as needed.  Reconciled GL balances each month


Maintenance of personnel files, obtained health/dental insurance for employees, reconciled SIMPLE IRA plan


Maintained Preventative Maintenance schedules, customer equipment files, and service records



EDUCATION:          Graduate of Dracut High School

University of Lowell.  Completed 33 course hours toward Accounting                   Degree.  Accounting I, Accounting II, Economics, and Corporate Accounting


AFFILIATIONS:            Notary Public, Commonwealth of Massachusetts

                                        Commissioner of Deeds, State of New Hampshire

                                        Moderator Dracut Water Supply District 2001 to present

                                        Treasurer of the Dracut Scholarship Foundation

                                        President Dracut Scholarship Foundation

                                        Member of the Dracut Old Home Day organizing committee

                                        Treasurer/Trustee Primrose Village Homeowners Association

                                        Former PTO President; Dracut Middle School and Lakeview Jr. H.S.




Resume for Shannon Dries

Shannon  Dries


294 Colburn Avenue   Dracut, MA   01826

(978) 551- 4786  ▪   [email protected]



To work as a public relations professional, building on the experience from my journalism education.


Bachelors of Arts in Journalism and Writing May 2013

Eastern Nazarene College, Quincy, MA


Cum Laude

Related Experience

Office Worker/Social Media Coordinator ▪ Summer 2013

The Salvation Army Camp Wonderland


Maintain databases, Answer phone, Daily posts on the website and Facebook page, Maintain and update website daily photos



  January 2013 – April 2013

Greater Lowell Chamber of Commerce


Research for upcoming events, Write Press Releases, Create Member Profiles


Copy EditorJanuary 2013 – May 2013

Eastern Nazarene College Veritas Newspaper


Check text to ensure it is well written and logically structured, Correct grammar and spelling, and Ensure the text is in line with the newspaper style


Writer ▪ September 2011 – May 2013

Eastern Nazarene College Veritas Newspaper


Create article ideas, Facilitate interviews for my articles, Write concisely, and Meet strict deadlines

Additional Experience

Special Events and Volunteer Assistant ▪ September 2011 – December 2011

The Salvation Army Kroc Center, Boston, MA


Book and host birthday parties, Assist with event coordination, Create spreadsheets and Input data


Arts and Crafts Director/Canteen Director ▪ Summers 2010, 2011, 2012

The Salvation Army Camp Wonderland, Sharon, MA


As Arts and Crafts Director: Facilitated children’s crafts ages 7-13 for 12 individual cabins weekly


As Canteen Director: Created snack plans for campers and staff daily



Proficient in MS Office Suite 2010, Basic Photoshop skills


Experience with social media networks, Wordpress


Strong verbal and written communication skills, organization skills, and multitasking skills




The Veritas Newspaper won New England College Newspaper of the Year Honorable Mention 2013 from New England Society of Newspaper Editors

Resume for Christopher Rossetti

Christopher A. Rossetti

682 South Street ▪ Tewksbury, MA 01876 

(781) 454-6922 ▪ [email protected]   



Credit and collections professional with over eighteen years of experience in the financial services and computer software industries. 

  • Proven success working in fast-paced, growing environments with high focus on increasing cash flows and reducing DSO 
  • Adept at managing key phases of the order-to-cash life-cycle, from credit analysis to cash collection


Financial Analysis

Collection Process and Strategy

Integration Projects

Cash Forecasting

Issue Resolution

Process Improvement

Order to Cash

Customer Relations

Revenue Recognition





Emptoris, an IBM Company,   Littleton, MA                                                                   2012 - 2013

Enterprise software company with annual revenues exceeding $100M          

Accounts Receivable Consultant - during and post-acquisition by IBM                                                            

  • Managed worldwide Collections for over 350 Global 1000 customers
  • Developed and implemented AR reporting package, currently being utilized as a template for other IBM acquisitions
  • Collected multi-million dollar payment delinquencies with accounts in Saudi Arabia & India
  • Worked closely with divisional CFO’s on executing successful collection strategies for significant outstanding AR which required collaboration between legal, sales and accounting


Unica Corporation, subsequently acquired by IBM, Waltham, MA                                                                                                                 

Unica Corporation, an IBM Company                                                                                         2010 - 2012

Assistant Credit & Collections Manager, Transition Team

  • Managed team responsible for migrating AR from Unica to IBM
  • Reduced legacy AR balance from $30M to $0 with minimal bad debt expense


Unica Corporation                                                                                                            2004 - 2010

Hired at Unica in early stage, and grew with company during IPO and revenues reached $125M

Assistant Credit & Collections Manager                                                                               

  • Managed worldwide Credit and AR functions for 1,500 corporate accounts
  • Implemented weekly cash forecast model and monitored funding requirements for six international subsidiaries
  • Collaborated with Treasury to implement a receivable hedging program reducing foreign exchange gain / loss exposure
  • Initiated and developed new policies that streamlined the collection process while maintaining SOX compliance
  • Received numerous awards and recognition for consistently achieving cash and DSO targets, including generating a company record of $19M in cash flow from operations in fiscal year 2010
  • Served as lead in the integration of customer receivables and related areas for four acquisitions



CCBN.Com Inc. /Thomson Financial,    Boston MA                                                       2002 - 2004          

Credit & Collections Supervisor                                                                     

  • Supervised staff of four, overseeing daily AR and Credit functions
  • Established positive relationships with strategic accounts resulting in improved cash flow and dispute resolution

Senior Credit Analyst                                                                                            

  • Reduced DSO from 49 days to 40 days in less than seven months
  • Received “Collector of the Month” recognition in each of my first seven months



Earlier roles:

AGFA CORPORATION                   Senior Leasing Specialist                                       1999 - 2002

WEST LYNN CREAMERY              Credit Analyst                                                        1996 - 1999

TRANSWORLD SYSTEMS, INC.    Unit Manager                                                        1995 - 1996                                                       




MERRIMACK COLLEGE                                                                                           

  • B.S. in Business Administration, Concentration: Management        1995                                                





Software applications: Softrax, Great Plains, Solomon, Oracle, SAP, Quickbooks


Resume for Michelle Marion

 Michelle M Marion

87 Primrose Hill Road Dracut,MA01826

Phone (978) 758-5010  E-mail:   [email protected]

OBJECTIVE:  To work for a company that espouses loyalty, dedication, and humor while providing a challenge to my many years of experience and multitude of skills.




March 2008 to 12/14/12      Greater Lawrence Family Health Center, 34 Haverhill Street, Lawrence, MA

            Executive Administrative Coordinator to the Chief Medical Officer and Residency Program  Director,

                    Joseph W. Gravel, Jr., M.D. (effect. 09/09) And Clinician Recruitment Coordinator

           Administrative Coordinator to the Medical Director, Glenn O’Grady, M.D. (no longer with GLFHC 12/08)

      Recruit Clinician candidates – Advertise, Attend fairs, arrange for on-site visits, and follow through to hire and new orientation

       Accurately maintain the CMO’s Outlook appointment s calendar making appropriate timely adjustments

      Arrange, prepare, attend, and scribe the minutes for 5 meetings/lectures involving different participants of the facility

      Prepare Peer Review Meeting

      Maintain relationship and communications with Sr. Administration, Medical Administration, and All Clinicians

      Review incoming mail and prioritize labs

      Arrange travel arrangements

      Prepare expense reimbursements – remain within budget constraints

      Some familiarity with JCHO standards                                             

Sept 2007 to present     SmithFest Events and Annual Charitable Scavenger Hunt, Nashua, NH (978) 337-8634

        Performed various duties as requested and needed during the year and since the inception of this organization. 

July 2005 to March 2008     Beth Israel Deaconess Medical Center, 300 Brookline Ave, Boston, MA

          Administrative Assistant II to   Dr. Sonia Y. Archer, Dept. of General Surgery (07/05 – 02/06 on Leave)

          Administrative Assistant III to Dr. Mary Jane Houlihan, Dept. of Breast Surgery (Temporary position)

                                                            Dr. James Hurst, Acting Chief of G.S. and Vice Chair of Clinical Resources 

                                                            Dr. Carl Hauser, Acting Chief of the Dept. of Trauma and Critical Care

                                                                        Department of General Surgery  (Present position to both Physicians)

  • Accurately maintain the Outlook appointment calendar
  • Arrange for Department meetings
  • Make all necessary travel arrangements
  • Prepare expense reimbursement

§ Schedule and manage all patient appointments and charts

§ Follow up on obtaining results of Labs and Radiology results for review

  • Book surgery and instruct patient preoperatively
  • Properly Code and post charges from Op notes
  • Complete all requested disability and other patient forms

§ Transcribe letters to referring physicians

  • Follow up on aging reports
  • Perform a multitude of miscellaneous administrative duties


Mar 2004 to Dec 2004     Longwood Systems,200 Reservoir Street, Ste 102,Needham,MA

                                      Contact Info:  Karen Bourgeois, Immediate Supervisor,  Tel:  413-967-8048 or 413-277-9584

                                                                                                                                   Email:  [email protected]

         Support and Training of the MediSoft Patient Accounting Software

§ Telephone and On-site support and training to clinician of the MediSoft billing Software

§ Demonstration of the MediSoft and MediNotes/Charting Plus software programs to potential clients.



Dec 2002 to Mar 2004     Did Medical Billing from home and took personal time off



Sept 1988 to Nov 2002     Roy P. Steiman, M.D., (Office is Now Closed)  Lowell, MA    Tel:  914-456-6103

         Office Manager of an Obstetrics/Gynecology Solo Practice


§ Oversee all the functions of the office and patient’s needs

§ Book Surgeries/mediate with the patient’s insurances

§ Clinically assist Physician in the office/exam room setting as needed

§ Complete knowledge of insurances and third party billing and collecting

§ Complete knowledge of computer hardware and software

§ Assisted in the design of a new office facility in theLGHMedicalBuilding


In addition to the above full-time position, I worked part-time at the following offices at

different times over the 14 years  (see page 2):



Carlos Madrid, M.D.                     Lowell, MA                   Third Party Medical Biller

Professional Support                    Wilmington, MA            Third Party Medical Biller/Consultant

Rekha Bains, M.D.                        Lowell, MA                   Third Party Medical Biller


Sept 1986 to Sept 1988     Perry Karfunkel, M.D.  17 Warren Street,Lowell,MA

          Receptionist/Medical Biller

1984 to 1985                      Lowell General Hospital,295 Varnum Avenue,Lowell,MA

          Credit Department Patient Accounts Representative/2nd Shift Supervisor

1982 to 1984                      Greater Lowell Pediatrics, 33 Bartlett St,Lowell,MA

           Part Time Receptionist/Medical Biller





Volunteer Experience


Ste Jeanne d’Arc Parish,Lowell,MA  - - Volunteered as the financial manager of the 1,000 Club monthly drawing for 12 years.  Sought out and implemented computer hardware, software, and new fundraiser ideas.  The church was given an annual profit of approximately $35,000 after prizes were awarded.

Volunteer at St. Marguerite d’Youville’s Parish as a group leader of the “Why Catholic” group.




Kiame Mahaniah, M.D., CMO to North Shore Community Health, Inc. 47 Congress Street, Salem, MA   978-825-1116            

Sr. Pauline Leblanc,  978-458-6912

Karin Bernard, 20 Grove Avenue, Salem, NH 03079  603-401-9915

Fran Charbonneau, 200 Baldwin Street, Lowell, MA 01851  Tel:  978-458-4036, [email protected]  


Lyn Levasseur Resume

Lyn Levasseur 1 Commonwealth Avenue, Salisbury, MA 01952 Phone:  978-358-7120 –

Email: [email protected]


¨ Coordinates and administrators diverse support functions. 

¨ Elects the most appropriate methodology and procedure to produce the most efficient outcomes. 

¨ Prioritizes projects and assignments, ensuring smooth and effective workflow.



 MS Office Suite: Advanced               Strong and Effective Analytical Skills        Executive Travel Coordination      Research and Data compilation         Proven Client and Vendor Satisfaction     Recording of Meeting Minutes  Process Improvement & Safety Standards                                                          Excellent Interpersonal SkillsExtremely Organized/Detailed Oriented                      Invoicing/Financial Statements/Bookkeeping           Simultaneous Project Coordination                  Internet and Computer Savvy         


Lawrence Public Schools, Lawrence, MA – Teacher                                                                                                                       2001-2012

 ¨  Delivered instruction

¨  Evaluated student progress 

¨  Developed and implemented strategic plans 

¨  Managed related projects 

¨  Worked with team of fellow teachers to create new curricula 


University of Massachusetts Lowell, Lowell, MA –

Administrative Assistant to Chairperson                                                 1984-1999 

¨  Assisted Dean of College as needed. 

¨  Created and implemented employee benefits procedures. 

¨  Coordinated and directed office staff and services for faculty. 

¨  Trained and supervised part-time and intern students. 

¨  Provided discreet, ethical, secretarial and reception services for graduate and undergraduate students.



University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1997 

Master of Arts, Elementary Education 

University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1994 

Bachelor of Science, Criminal Justice, Minor in Psychology



Mimeo (Smart board)  

Continuing education towards CAGS (Certificate of Advanced Graduate Studies) certification 




Teaching License, Dept. of Education, Massachusetts,                                                                                                               1997 to 2013 



Outstanding Performance Recognition Award given by the Commonwealth of Massachusetts                                                        1997