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Resume for Christopher Rossetti

Christopher A. Rossetti

682 South Street ▪ Tewksbury, MA 01876 

(781) 454-6922 ▪   



Credit and collections professional with over eighteen years of experience in the financial services and computer software industries. 

  • Proven success working in fast-paced, growing environments with high focus on increasing cash flows and reducing DSO 
  • Adept at managing key phases of the order-to-cash life-cycle, from credit analysis to cash collection


Financial Analysis

Collection Process and Strategy

Integration Projects

Cash Forecasting

Issue Resolution

Process Improvement

Order to Cash

Customer Relations

Revenue Recognition





Emptoris, an IBM Company,   Littleton, MA                                                                   2012 - 2013

Enterprise software company with annual revenues exceeding $100M          

Accounts Receivable Consultant - during and post-acquisition by IBM                                                            

  • Managed worldwide Collections for over 350 Global 1000 customers
  • Developed and implemented AR reporting package, currently being utilized as a template for other IBM acquisitions
  • Collected multi-million dollar payment delinquencies with accounts in Saudi Arabia & India
  • Worked closely with divisional CFO’s on executing successful collection strategies for significant outstanding AR which required collaboration between legal, sales and accounting


Unica Corporation, subsequently acquired by IBM, Waltham, MA                                                                                                                 

Unica Corporation, an IBM Company                                                                                         2010 - 2012

Assistant Credit & Collections Manager, Transition Team

  • Managed team responsible for migrating AR from Unica to IBM
  • Reduced legacy AR balance from $30M to $0 with minimal bad debt expense


Unica Corporation                                                                                                            2004 - 2010

Hired at Unica in early stage, and grew with company during IPO and revenues reached $125M

Assistant Credit & Collections Manager                                                                               

  • Managed worldwide Credit and AR functions for 1,500 corporate accounts
  • Implemented weekly cash forecast model and monitored funding requirements for six international subsidiaries
  • Collaborated with Treasury to implement a receivable hedging program reducing foreign exchange gain / loss exposure
  • Initiated and developed new policies that streamlined the collection process while maintaining SOX compliance
  • Received numerous awards and recognition for consistently achieving cash and DSO targets, including generating a company record of $19M in cash flow from operations in fiscal year 2010
  • Served as lead in the integration of customer receivables and related areas for four acquisitions



CCBN.Com Inc. /Thomson Financial,    Boston MA                                                       2002 - 2004          

Credit & Collections Supervisor                                                                     

  • Supervised staff of four, overseeing daily AR and Credit functions
  • Established positive relationships with strategic accounts resulting in improved cash flow and dispute resolution

Senior Credit Analyst                                                                                            

  • Reduced DSO from 49 days to 40 days in less than seven months
  • Received “Collector of the Month” recognition in each of my first seven months



Earlier roles:

AGFA CORPORATION                   Senior Leasing Specialist                                       1999 - 2002

WEST LYNN CREAMERY              Credit Analyst                                                        1996 - 1999

TRANSWORLD SYSTEMS, INC.    Unit Manager                                                        1995 - 1996                                                       




MERRIMACK COLLEGE                                                                                           

  • B.S. in Business Administration, Concentration: Management        1995                                                





Software applications: Softrax, Great Plains, Solomon, Oracle, SAP, Quickbooks


Resume for Michelle Marion

 Michelle M Marion

87 Primrose Hill Road Dracut,MA01826

Phone (978) 758-5010  E-mail:

OBJECTIVE:  To work for a company that espouses loyalty, dedication, and humor while providing a challenge to my many years of experience and multitude of skills.




March 2008 to 12/14/12      Greater Lawrence Family Health Center, 34 Haverhill Street, Lawrence, MA

            Executive Administrative Coordinator to the Chief Medical Officer and Residency Program  Director,

                    Joseph W. Gravel, Jr., M.D. (effect. 09/09) And Clinician Recruitment Coordinator

           Administrative Coordinator to the Medical Director, Glenn O’Grady, M.D. (no longer with GLFHC 12/08)

      Recruit Clinician candidates – Advertise, Attend fairs, arrange for on-site visits, and follow through to hire and new orientation

       Accurately maintain the CMO’s Outlook appointment s calendar making appropriate timely adjustments

      Arrange, prepare, attend, and scribe the minutes for 5 meetings/lectures involving different participants of the facility

      Prepare Peer Review Meeting

      Maintain relationship and communications with Sr. Administration, Medical Administration, and All Clinicians

      Review incoming mail and prioritize labs

      Arrange travel arrangements

      Prepare expense reimbursements – remain within budget constraints

      Some familiarity with JCHO standards                                             

Sept 2007 to present     SmithFest Events and Annual Charitable Scavenger Hunt, Nashua, NH (978) 337-8634

        Performed various duties as requested and needed during the year and since the inception of this organization. 

July 2005 to March 2008     Beth Israel Deaconess Medical Center, 300 Brookline Ave, Boston, MA

          Administrative Assistant II to   Dr. Sonia Y. Archer, Dept. of General Surgery (07/05 – 02/06 on Leave)

          Administrative Assistant III to Dr. Mary Jane Houlihan, Dept. of Breast Surgery (Temporary position)

                                                            Dr. James Hurst, Acting Chief of G.S. and Vice Chair of Clinical Resources 

                                                            Dr. Carl Hauser, Acting Chief of the Dept. of Trauma and Critical Care

                                                                        Department of General Surgery  (Present position to both Physicians)

  • Accurately maintain the Outlook appointment calendar
  • Arrange for Department meetings
  • Make all necessary travel arrangements
  • Prepare expense reimbursement

§ Schedule and manage all patient appointments and charts

§ Follow up on obtaining results of Labs and Radiology results for review

  • Book surgery and instruct patient preoperatively
  • Properly Code and post charges from Op notes
  • Complete all requested disability and other patient forms

§ Transcribe letters to referring physicians

  • Follow up on aging reports
  • Perform a multitude of miscellaneous administrative duties


Mar 2004 to Dec 2004     Longwood Systems,200 Reservoir Street, Ste 102,Needham,MA

                                      Contact Info:  Karen Bourgeois, Immediate Supervisor,  Tel:  413-967-8048 or 413-277-9584


         Support and Training of the MediSoft Patient Accounting Software

§ Telephone and On-site support and training to clinician of the MediSoft billing Software

§ Demonstration of the MediSoft and MediNotes/Charting Plus software programs to potential clients.



Dec 2002 to Mar 2004     Did Medical Billing from home and took personal time off



Sept 1988 to Nov 2002     Roy P. Steiman, M.D., (Office is Now Closed)  Lowell, MA    Tel:  914-456-6103

         Office Manager of an Obstetrics/Gynecology Solo Practice


§ Oversee all the functions of the office and patient’s needs

§ Book Surgeries/mediate with the patient’s insurances

§ Clinically assist Physician in the office/exam room setting as needed

§ Complete knowledge of insurances and third party billing and collecting

§ Complete knowledge of computer hardware and software

§ Assisted in the design of a new office facility in theLGHMedicalBuilding


In addition to the above full-time position, I worked part-time at the following offices at

different times over the 14 years  (see page 2):



Carlos Madrid, M.D.                     Lowell, MA                   Third Party Medical Biller

Professional Support                    Wilmington, MA            Third Party Medical Biller/Consultant

Rekha Bains, M.D.                        Lowell, MA                   Third Party Medical Biller


Sept 1986 to Sept 1988     Perry Karfunkel, M.D.  17 Warren Street,Lowell,MA

          Receptionist/Medical Biller

1984 to 1985                      Lowell General Hospital,295 Varnum Avenue,Lowell,MA

          Credit Department Patient Accounts Representative/2nd Shift Supervisor

1982 to 1984                      Greater Lowell Pediatrics, 33 Bartlett St,Lowell,MA

           Part Time Receptionist/Medical Biller





Volunteer Experience


Ste Jeanne d’Arc Parish,Lowell,MA  - - Volunteered as the financial manager of the 1,000 Club monthly drawing for 12 years.  Sought out and implemented computer hardware, software, and new fundraiser ideas.  The church was given an annual profit of approximately $35,000 after prizes were awarded.

Volunteer at St. Marguerite d’Youville’s Parish as a group leader of the “Why Catholic” group.




Kiame Mahaniah, M.D., CMO to North Shore Community Health, Inc. 47 Congress Street, Salem, MA   978-825-1116            

Sr. Pauline Leblanc,  978-458-6912

Karin Bernard, 20 Grove Avenue, Salem, NH 03079  603-401-9915

Fran Charbonneau, 200 Baldwin Street, Lowell, MA 01851  Tel:  978-458-4036,  


Lyn Levasseur Resume

Lyn Levasseur 1 Commonwealth Avenue, Salisbury, MA 01952 Phone:  978-358-7120 –



¨ Coordinates and administrators diverse support functions. 

¨ Elects the most appropriate methodology and procedure to produce the most efficient outcomes. 

¨ Prioritizes projects and assignments, ensuring smooth and effective workflow.



 MS Office Suite: Advanced               Strong and Effective Analytical Skills        Executive Travel Coordination      Research and Data compilation         Proven Client and Vendor Satisfaction     Recording of Meeting Minutes  Process Improvement & Safety Standards                                                          Excellent Interpersonal SkillsExtremely Organized/Detailed Oriented                      Invoicing/Financial Statements/Bookkeeping           Simultaneous Project Coordination                  Internet and Computer Savvy         


Lawrence Public Schools, Lawrence, MA – Teacher                                                                                                                       2001-2012

 ¨  Delivered instruction

¨  Evaluated student progress 

¨  Developed and implemented strategic plans 

¨  Managed related projects 

¨  Worked with team of fellow teachers to create new curricula 


University of Massachusetts Lowell, Lowell, MA –

Administrative Assistant to Chairperson                                                 1984-1999 

¨  Assisted Dean of College as needed. 

¨  Created and implemented employee benefits procedures. 

¨  Coordinated and directed office staff and services for faculty. 

¨  Trained and supervised part-time and intern students. 

¨  Provided discreet, ethical, secretarial and reception services for graduate and undergraduate students.



University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1997 

Master of Arts, Elementary Education 

University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1994 

Bachelor of Science, Criminal Justice, Minor in Psychology



Mimeo (Smart board)  

Continuing education towards CAGS (Certificate of Advanced Graduate Studies) certification 




Teaching License, Dept. of Education, Massachusetts,                                                                                                               1997 to 2013 



Outstanding Performance Recognition Award given by the Commonwealth of Massachusetts                                                        1997




Resume for John B Case

John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                               


     Business Operations * Client Services * Project Management


An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:


* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________


Relevant Experience


Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)


In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  


General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.


  • Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
  • Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
  • Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
  • Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
  • Parking website regional project team member – maintained webpage content for 18 local Ampco locations.


General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.


  • FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
  • Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
  • Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.


John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________


  • Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
  • Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
  • Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
  • Committee member for Airport projects including review of consultant findings and vendor selection process.


Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.


  • Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
  • Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
  • Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
  • Implemented administrative policies including discipline; prepared and applied action plans.
  • Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
  • Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.


Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)


Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.


  • Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
  • Designed quarterly training programs in areas of time management, communications, diversity, and service.
  • Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
  • Recognized by client for excellent customer service, outstanding facility management, and successful relations.


Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)


Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.


  • Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
  • Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
  • Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.



Technical Skills, Community & Education


  • Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
  • Parking Industry specific revenue equipment & programs; inventory & enforcement applications
  • New England Brittany Rescue, Transport Volunteer, 2012 to Present
  • Community Service Award, TBPC, Tampa, Florida 2002
  • Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
  • BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Resume for Kathleen Chrissis

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL



   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.


Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.


Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.


Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.


Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.


Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.


Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.




Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011





Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997





Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8

Resume for Lisa Gamache


Lisa Gamache                                        

9 Bowers Landing Drive Apt 203  ·  Merrimack, NH 03054                                                                          (603) 860-3667

q Career Snapshot

  • ·      Results-oriented professional with years of experience involving multi level executive operational support and successful track records of achieving target goals, high quality of business standards and exceeding customer expectations.

u  Software Utilization

u  Spreadsheet Development

u  Tracking Mechanisms

u  Process Automation

u  Research & Analysis

u  Dispute Resolution


  • Catalyst in implementing positive change, enhancing processes and controls, and facilitating program growth and expansion.
  • Dedicated and self-motivated with strong computer skills with a broad knowledge of spreadsheets and database management.
  • Attention to detail and able to work independently and/or as part of a team.
  • Ability to manage time effectively by prioritizing and scheduling tasks appropriately in order to adhere to deadlines.


  • ·         Microsoft Office Suite
  • ·         Microsoft Outlook
  • ·         SharePoint
  • ·         Finance & Analytical Tools
  • ·         Changepoint


COMPUTER TASK GROUP, Buffalo NY August 2012 to May 2013

IT staffing, application management and consulting services


Program Administrator/Executive Support


    • Responsible for reporting on all financials for a 30 million dollar acquisition with 15 project streams and growing

    • Extensive Microsoft Excel tracking and reconciliation of project charge codes, time entries and hours for both employees and vendors

    • Discuss project requirements with the Project Manager and set up resources and tasks in Changepoint

    • Run weekly Actuate and Changepoint reports for project reconciliation on Excel trackers

    • Provide weekly roll-up to management on project budget, capital and expense spends, forecast to end and overall variance in a one-page summary

    • Prepare status reports for project managers on multiple projects identifying spending vs. planned forecast

    • Assisted in 2012 yearend project accrual’s


CHARLES RIVER DEVELOPMENT, Burlington, MA 2007 – May 2011

A Global Investment Management Solution


      Project Coordinator


  • ·         Point of contact for Charles River, would meet and greet clients, potential recruits, issue badges, train and fill out new hire check-list, monitor time entries as well as travel arrangements in the absence of the administrator
  • ·         Managed multiple projects and priorities simultaneously in a fast-paced Professional Services environment
  • ·         Liaison between sales, finance, implementation managers and directors to clarify and adhere to project parameters
  • ·         Created and tracked all projects assigned to a resource. Followed up on action items assigned in weekly resource meeting and provided status
  • ·         Attended weekly meeting to discuss assigning resources and updated the resource spreadsheet for utilization forecasting
  • ·         Requested updates to go-live versions globally and maintained multi-tab Excel spreadsheet sliced by date, item count and upgrade version and whether or not on a critical path
  • ·         Created projects in Cost-Tracking financial tool and attached clients Statements of Work. Tracked billable hours for the engagement and the implementation managers weekly utilization
  • ·         Updated an Engagement Dashboard after bi-weekly after status meetings for multiple directors to measure the pulse of their client base
  • ·         Sent updates to all senior executives of confidential financials, status of deployments and resource assignments; monthly, quarterly and annually


Lisa Gamache

Page 2

q Education

Pursuing a B.S. degree in Business Management


Nashua, NH


Certificate2 in Microsoft Excel 2007 Level 2 and 3


Waltham MA


Basics of Import and Export


Nashua, NH


Microsoft Project – 2010 Purchased a license, viewed multiple tutorials and practiced on a 500+ line item Project Plan.


KEWILL (TRADEPOINT SYSTEMS) Chelmsford, MA 2005 – 2006

A prominent member of the International Trade community


Project Coordinator


  • ·         Updated the executive staff monthly with details of the largest client base in terms of utilization versus hours billed to-date
  • ·         $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.


OMEGA MANAGEMENT GROUP, Billerica, MA 2000 - 2005

A multi-million dollar firm offering Customer Relationship Management programs


      Account Manager


  • ·         Coordinated post-sales activities for 26 accounts generating $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.




A temporary employment agency  


Assistant Credit Manager


  • ·         Consolidated branch Credit & Collection activities and transferred all operations to corporate headquarters in Atlanta GA
  • ·         Managed a staff of 5 employees and maintained departmental structure during centralization transition
  • ·         Streamlined collection activities for $25 million receivable portfolio within 6 months, aggressively resolving all cash-related issues
  • ·         Developed comprehensive spreadsheets in lieu of outdated green bar aging reports, dispersed amongst 5 collectors
  • ·         Created methods of DSO reduction by tracking weekly aging reports.
  • ·         Served as a liaison for escalating internal/external issues regarding final payment demand or third party collection representation



A $40 billion worldwide computer systems manufacturer


Senior Credit/Collections Analyst (1995 - 2000)

Post Sales Support Representative(1990 - 1995)

Senior Customer Administrator(1984 – 1990)




Resume for Kelly Frazier


18 Sandpiper Lane

Merrimack, New Hampshire 03054

Phone: (603) 320-8777                                                 Email:


Strong cross-functional expertise in human resource development and operations management. Excellent organizational and interpersonal skills. Combines leadership success in:

  • Staff Training & Development
  • Workers Compensation/Benefits
  • Regulatory Reporting and Compliance         
  • Record-Keeping Requirements
  • Prepare, process and distribute payroll                                  
  • EEO,ADA, OSHA, FMLA Compliance
  • Strategic Business Planning                            
  • Human Resource Administration
  • Process/Procedure Standardization
  • Project & Time Management



                                      PROFESSIONAL EXPERIENCE

Human Resource Generalist

iCAD, Inc., Nashua, NH (2012-2013)

  • Complete various complex ad hoc reports and projects
  • Utilize ADP PayExpert to input / update information, run reports, and assist with payroll
  • Oversee Medical and Dental Insurance, LTD, STD, Life, and 401(k) benefits plans
  • Address and solve employee’s atypical compensation, benefits, or company policy situations
  • Prepare and conduct new employee orientations
  • Oversee timely execution of Annual Performance Appraisals and Merit Increase program
  • Create a company involvement program to boost employee morale
  • Oversee company policy acknowledgment (whistle blower, code of conduct, and trading) and HR compliance (EEOC, immigration, minimum wage, and I-9s)
  • Evaluate and suggest new benefit changes to existing plans
  • Manage conflicts, open door concerns and provide organizational sensing to establish appropriate solutions
  • Design and deliver team building / employee morale programs
  • Manage the Employee Recognition program
  • Assist employees with using ADP HRB
  • Source and interview candidates for open positions
  • Create contracts, purchase orders, and job descriptions for temps, contractors, and consultants
  • Create and manage Years of Service Award project
  • Initiate transmittal’s for COBRA paperwork to be sent to individuals who end their participation in company benefits
  • Oversee the organization of company functions (Holiday parties, summer outing etc…)


Human Resources / Operations

Giorgio’s Ristorante Corp., Milford, NH (2012)

Responsible for all Human Resource functions & assist Owner in operations of the business end of restaurant. 

  • Created Employee Handbook  and planned Handbook rollout
  • Put in place a disciplinary step process
  • Conducted I-9 Audit, created new filing system and trained management on I-9’s
  • Created process for tracking expired ID documentation 
  • Worked with ADP daily and Digital Dinning Time Keeping software
  • Updated training manuals for Servers, Bartenders, Host/Hostesses & Kitchen members
  • Updated Safety Summary form as well as set up Safety Committee Manual and meeting process
  • Put in place a more step by step workers compensation process
  • Updated all employment forms and state forms (First report of Injury, Accident report)
  • Created PTO program, a tracking system in Excel and set up the process in ADP
  • Created policies such as Social Media, Surveillance policy, step disciplinary polices and more


Director, Human Resources

Surpass, LLC, Bedford, NH (2008-2010)

  • Reported to Owner, provided strategic leadership, vision, and planning for over 150 personnel
  • Provided mentorship and support to first line managers on employee relation issues and polices
  • Exercised sensitivity and discretion in counseling managers and employees on a broad range of employee relations issues 
  • Responded to questions regarding employment, general compensation , work/life programs, EEO, professional conduct, separation, workplace safety and employee issue resolution
  • Diffused and de-escalated emotionally charged conversations with customers, 100% resolutions
  • Coordinated with multiple departments (e.g. legal, security, business unit staff, etc.) on diverse and sensitive issues such as non-harassment, worked to resolve individual and/or systemic issues
  • Maximized Quality Management utilization through customer service metric reviews
  • Demonstrated exemplary ethical conduct that established an atmosphere of trust and support
  • Recognized performance through fair / honest merit evaluation and rewarded employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers
  • Mentored staff to create a positive atmosphere of professionalism and support, provided honest and timely feedback to employees, addressed performance issues with directness and sensitivity
  • Developed and delivered employee-training programs to improve employee performance
  • Exercised administrative and editorial control of personnel performance reports and awards
  • Employee Handbook creation and rollout
  • Oversaw Payroll for 150 employees
  • Highly organized, proficient project management skills, excellent attention to detail, and superior time management skills


Business Manager, CSP

ARS Direct, Bedford, NH (2005-2008)

  • Provide first class service to clients and employees
  • Exceeded target goals with American Resource Staffing
  • Played an integral part of the expansion of AFC & ARS Direct
  • Coordinating all aspects of starting new offices, to include, recruiting, hiring, training, supervision,  scheduling, overseeing the physical details and confirming all specifications were met
  • Display successful and enjoyable interaction with a variety of personalities and levels of management.
  • Attended Unemployment hearings, job fairs and held open houses
  • Managed all workers compensation claims from beginning to end
  • Traveled as part of the AFC team to Las Vegas to promote the grand opening of AFC
  • Continued education with ASA.   


Senior Staffing Supervisor

Kelly Services, Nashua, NH (2003-2005)

  • Customer service and employee relations
  • All aspects of recruiting, screening, hiring, training and orientation
  • Problem resolution, counseling and building relationships
  • Discretion, diplomacy and independent judgment where necessary to accomplish multiple tasks simultaneously
  • Obtained CSP certificates offered by the American Staffing Association. 


Senior Staffing Supervisor,

Agentry Staffing Services, Nashua, NH (1999-2003)

  • Recruit, coordinate and schedule staffing to meet client needs in response to requests for qualified applicants
  •  Provide quotations and terms, resolve disputes and maintain customer relations
  •  Process payroll and monitor accounts receivable
  •  Provide assistance with new customer development activity
  •  Significant contributions to branch growth in billable hours 
  • Promoted twice




  • Non Harassment
  • I-9 Compliance
  • CSP courses to renew CSP Certificate
  • Member, American Staffing Association
  • Personnel File Proper Documentation
  • Managing Effective Teams
  • OSHA 10 hour training course
  • ADP Training certificates in HRB


  • Microsoft Windows XP, Word, Excel (Pivot Tables), Power Point, Outlook, Outlook Express
  • Internet Recruiting, Monster, Career Builder, Craig’s List, Jobs in NH and more

ADP, Paychex Preview, Ultra Staff, Skill Match, Send Outs Pro, Rumba/AS4

Resume for David Puro

David Puro


3 Paula Ave, Londonderry, NH 03053   ●   (973) 980-9909 Cell   ●


Sales Career Professional Summary


Accomplishedsales representative with demonstrated ability to achieve major business goals in various industries. Experience includes business to business direct sales to established accounts as well as new business generation gained through cold calling, professional networking and market research. Aggressively developed new territories as well as established markets through interaction with key decision makers. Innovative, customer focused, results driven, team player with excellent interpersonal, presentation, people and account management abilities.


Areas of Strength & Expertise


  • Territory/Account Management         Sales Presentations         MS Office Suite
  • New Business Development                Problem Solving                  Computer/Technology
  • Achievement of Sales Goals            •    Customer Service               Literate


Professional Experience


Rolling Frito Lay Sales, Wilmington, MA                                                                October 2012-January 2013

Route Sales Associate

Ordered, delivered, displayed and merchandised a full product line of snack foods for an industry leading manufacturer. Responsibilities included all aspects of sales and account maintenance as well as gaining new distribution and additional floor displays in assigned accounts.

  • Properly operated company routes on a temporary basis because of illnesses, injuries or vacations
  • Collaborated in an effort to display and merchandise a key account prior to a high level company executive visit.


Shore Point Distributing Co., Freehold, NJ                                                           February 2006-October 2012

Sales Representative, July 2008-October 2012

Generated orders and increased sales volume for an entire portfolio of domestic, imported and craft beers, wines, spirits and non alcoholic beverages for assigned accounts in a defined territory. Responsibilities included all aspects of sales, merchandising, inventory management and account maintenance as well as gaining new product distribution and additional floor display space.

  • Consistently achieved sales, placement and display goals in a 100% commissioned environment.
  • Awarded Salesman of the Month for the Wine and Spirits division (September 2009).
  • Consistently won cash and prize incentives for sales contests sponsored by various brands.


Merchandiser, February 2006-July 2008

Increased sales and exposure of a beer, wine and spirits portfolio through the creation of large and small scale floor displays as well as through the utilization of permanent and paper marketing materials.

  • Constantly utilized in house printing capabilities to broadcast brand awareness through the use of variousforms of visual media.
  • Consistently won cash and prize incentives for various floor display contests sponsored by company distributed brands.




David Puro   ●   (973) 980-9909 Cell   ●                                       Page 2



Books Are Fun, Inc., New Providence, NJ                                                         December 2004-February 2006

Sales Representative

Added new accounts as well as serviced existing accounts for a book sales service. Responsible for displaying products and fulfilling orders, collecting payments as well as cold calling and networking to open new accounts.

  • Doubled the amount of active accounts in my route book in several months time.
  •  Achieved a 20% increase in sales volume in 2005.


US Foodservice, Kearny, NJ                                                                            December 2003-December 2004

Territory Manager

Opened and serviced accounts for a national broad line food service distributor. Responsible for generating orders, collecting payment and account maintenance of existing accounts as well as utilizing sales practices to continually build the territory and increase sales.

  • Built a successful territory from the ground up through cold calling, professional networking and market research.
  • Built a profitable territory of active accounts in several months time.



Education & Professional Development


  • University of New Hampshire, Durham, NH- Bachelor of Science in Hospitality Management (2001)
  • University Bartending, Boston, MA- Bartender Training (1997)
  • T.I.P.S. Alcohol Awareness Certification (1997)
  • Certified Beer Server (2011)
  • Smith System Commercial Driver Certified (2012)





  • Eagle Scout (1997)
  • Excellent safe driving record and constant responsible operation and use of a company owned vehicle while with previous employers






Resume for Valerie Plouffe


58 Walnut Avenue * North Hampton NH 03862

603-379-2489 *





  • Business Planning / Development / Forecasting    
  • Customer Service
  • Consultative Outside / Inside Sales                               
  • Customer Acquisition Strategies/Profiles                        
  •  Internal / External Communications                              
  •  Problem Identification / Resolution                                
  •  Business to Business and Consumer Sales 
  • Managed Credit and Collections
  • Increased Business with Existing Customer




  • Executed sales prospecting activities, including direct client appointment setting
  • Performed Outside Sales / Customer Facing
  • Generated quotes and followed up on prospective client leads
  • General administrator for Professional services and Dispatch departments
  • Executed sales prospecting activities, including direct client appointment setting
  • Performed Outside Sales / Customer Facing
  • Generated quotes and followed up on prospective client leads
  • Coordinated Engineers for the Professional services department
  • Service dispatcher
  • Computer Hardware, Software & Professional Services Sales
  • Supported Top Senior Account Executives Managed Generate quotes for hardware, software and professional services.
  • Conducted sales prospecting activities
  • Order Entree
  • Respond to direct client inquiries and maintain database of accounts, activity, and inquires





Comcast Business Services                                                                                  December 2010 – March 2012

Account Executive


Sprint Nextel                                                                                                                May 2007 – March 2010

Account Executive


Focus Technology Solutions                                                                                        October 2005 – May 2007

Professional Services Coordinator / Lead Generation Coordinator / Account Manager


CBE Technologies                                                                                                  January 2004 – October 2005

Sales Support/Customer Service







 ·        Software: MS Office (Word, Excel, PowerPoint, and access), Eudora; Internet Explorer, and QuickBooks

  • Operating Systems: Windows and Mac
  • Languages: Java; HTML and Java Script
  • CRM Tools: (ACT, Lead Master, Axapta, SalesForce, Goldmine, MS CRM, Lead Master, WorkBench,      

           iLeads and NetSuite)

  • Platforms: Windows and UNIX




  • New Hampshire College, Portsmouth, New Hampshire - Business Management
  • Hesser College, Portsmouth, New Hampshire - Liberal Arts Degree
  • Sprint Wireless (Certified)
  •     Comcast Business Class Service  (Certified)
  • Computer Training (On Going)



Available upon request

Resume for Jose Nieves

   Joselin Nieves

                                                    76 Ode Way
                                                        Manchester, NH 03102


                                                             (603) 233-6408


To use my background, experience and skills to ensure your company long term growth


Concrete Systems Inc: 9 commercial St. Hudson, N.H. 03051-603-889-4163

      Production Coordinator: (January 2005 – January 2013)


Interface directly with customers. Meet with sales, purchasing, warehousing, distribution and plant staff to generate, maintain a manufacturing schedule. Meet customer demands, deadlines and maximize plant production crew efficiency.

      Inventory Manager: (4 years - June 2001 – Promoted January 2005)

•   Managing, forecasting and creating requisitions for purchasing. Perform weekly, bi-weekly, monthly and quarterly inventories of all stock items; Maintain stock items levels in warehouse and other plant locations to ensure both cost and planning efficiencies at all times. Interact daily with production staff for daily material, distribution for daily customer kits. Prepare stock, supply materials, were in house before any project(s) commence the production phase.

Beebe Rubber Company: 20-22 Marshall St. Nashua, N.H. (May 1992 – June 2001) - Out of Business

     Utility/Inventory/Press Operator:


Servicing plant staff by providing raw materials to mixer and various locations. Handling outgoing products, data shipments entries before delivery phase. Operating injection press, producing commercial, construction and automotive parts.

    Additional Skills:


Bilingual – Fluent both English and Spanish with ability to translate / interpret.

•    Proficient in MS windows Office, Outlook, Visual manufacturing.

•    General office skills, filing, copying, faxing

•    Reading and understanding project plans and internal shop drawings

•    Strong communication skills/phone skills/organization skills


Safety Meetings and safety material topics coordinator

•    Product Quality Control

•    Fork truck operator; capacity range from 5 to 31 tons





      Bayamon High School - Bayamon, PR – 1991 - High School Diploma



Scott Dickman- 603-889-4163  Previous Manager 3 yrs.

Julio Cora        - 603-589-0941 Colleague/ Friend 20 yrs

Dennis Valente- 508-962-2078 Colleague/ Friend 11 yrs