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Resume

Resume for John MacDonald

John A. MacDonald, MBA, Ph.D.

14 Hemlock Hill Road Amherst, NH, 03031

Johns1021@gmail.com / 603-554-8494

http://www.linkedin.com/in/JohnMacDonaldPhD

 

 

STRATEGIC LEADERSHIP

 International business professional with progressive experience across a broad range of operational and management functions in healthcare and academic industry segments. Proven ability to identify value-creating activities and lead change processes resulting in sustained growth and competitive differentiation. Areas of expertise include: 

       · Enterprise strategy

· Mergers & acquisitions

       · Entrepreneurship

· Value chain improvements

       · Academic/industry partnerships

       · Leadership and management

· New business start-ups

· Academic teaching and program development

 

 

PROFESSIONAL EXPERIENCE

STRATEGIC CONSULTING

 

 

 

     

2007-Present

·        

Consulted with business and academic leadership to build strategic growth.

·        

Led the management team at the Drug Development Institute at the James Comprehensive Cancer Center, The Ohio State University, in developing a new web presence as a bridge between discovery research and clinical drug development

·        

Worked with a Massachusetts College to develop and implement growth strategies for centers of innovation, department of business and academic affairs

·        

Worked with Oregon State University and Foundation to develop the capacity for increased industry partnering

·        

Led a project with The Ohio State University College of Pharmacy to position R&D assets for external partnering

·        

Collaborated with Monsanto Company to build new strategic opportunities

·        

Key contributions:

o   

The Drug Development Institute at the James Comprehensive Cancer Center, The Ohio State University

§ 

Deconstructed and rebuilt the website and social media sites to present the DDI as a unique early stage drug development engine bridging discovery research and early clinical development

§ 

Significantly Increased website hits leading to engagement and project development discussions

o   

Massachusetts College 2013-2015

§ 

Expanded adult learning business programs with the addition of a fully online bachelor’s business program and planning for a master’s program in organizational leadership

§ 

Participated in an academic pruning process in preparation for new program growth

§ 

Led a team in developing a strategy and implementation plan for a new Center of Science and Technology

§ 

Developed and implemented programs targeted at adjunct faculty training, program development, student engagement, student advising, enrollment and graduation rates in the Department of Business

o   

Ohio State University – College of Pharmacy 2012-Present

§ 

Introduced a three phase program for research asset identification, data base organization and compound profiles to increase R&D partnerships with Pharma/Biotech companies

§ 

Set a plan to proactively engage Pharma/Biotech companies to form collaborative relationships

o   

Oregon State University 2007-2011

§ 

College level technology maps developed and aligned around industry need areas

§ 

Faculty training modules implemented to improve industry partnering skills

§ 

Centralized partnering coordination through The Office of Commercialization and Corporate Development

§ 

Developed and implemented an industry partnering dashboard for university and foundation leadership to monitor progress and prioritize investment areas

§ 

New partnership growth valued at over $3.0M in 2010

o   

Monsanto 2007-2009

§ 

Collaborated with a new business development team to identify strategic growth opportunities

§ 

Identified key business adjacencies in water management and data analytic s to build customer relationships and drive new revenue

CATALYST ONCOLOGY

Worcester, MA

 

 

2003-2007 – Founder, President & CEO

·        

Co-founded a specialty reference laboratory focused on development and commercialization of novel cancer diagnostics

·        

Key contributions:

o   

Managed in-license of a new cancer diagnostic

o   

Developed lab and management team and secured start-up capital

o   

Launched OncoPlan breast cancer diagnostic

o   

Coordinated sale of business to a strategic buyer

 

MILKHAUS LABORATORY, INC

Providence, RI

 

 

2000-2003 – President and COO

·        

Transitioned a virtual company into an integrated biopharmaceutical company

·        

Key contributions:

o   

Set up infrastructure for compound development, including laboratory, clinical and regulatory affairs, finance, business development and operations functions

o   

Recruited management team and sourced private capital

o   

Developed lead compound through Phase IIa and positioned for out-licensing

 

PHARMACIA CORPORATION

Peapack, NJ

 

 

1998-2000 – Vice President, Corporate Development, Mergers & Acquisitions

·        

Led corporate teams in the identification and acquisition of new business

·        

Key contributions:

o   

Acquired and integrated Rx, nutraceutical and consumer products

o   

Developed a targeted acquisition strategy for the associated business segment

o   

Built investment bank relationships to reduce portfolio gaps

 

PHARMACIA & UPJOHN

Kalamazoo, MI

 

 

1996-1998 – Vice President, Strategic Planning, Business Development North America

·        

Developed and implemented integration programs for newly merged companies resulting in significant bottom-line improvement

·        

Key contributions:

o   

Merger integration plan reduced to a three-year operational strategy

o   

Initiated value-chain mapping to identify internal competencies and functions targeted for out-sourcing

o   

Directed a portfolio rationalization team leading to portfolio out-licensing 

 

TEACHING EXPERIENCE - developing of the next generation of business leaders

 

BOSTON COLLEGE – CARROLL SCHOOL OF MANAGEMENT

Boston, MA

 

 

     

2014 –Current – Adjunct Instructor – Graduate MBA program, Strategic Management, Organizational Development, Innovation and Disruption

 

ASHLAND UNIVERSITY – DAUCH COLLEGE OF BUSINESS     

      Ashland, OH

 

 

     

2007 –Current – Adjunct Instructor – MBA capstone

 

EDUCATION

 

CAPELLA UNIVERSITY

Minneapolis, MN

 

 

Ph.D. – Organization & Management – Dissertation focus on Health Care mergers and value creation during the four phases of merger planning, execution, integration and long term value creation

Graduation Date: 2010

 

ASHLAND UNIVERSITY – DAUCH COLLEGE OF BUSINESS

Ashland, Ohio

 

 

MBA – Economics

Graduation Date: 1994.

Received the MBA Academic Distinction award

  

UNIVERSITY OF WESTERN ONTARIO

London, Ontario, Canada

 

 

Bachelor of Science – Biology

Graduation Date: 1974

 

 TECHNICAL PROFICIENCIES

 

      · Learning Management Software- Canvas, Moodle, Blackboard, Angel

      · Skype

      · Microsoft Office suite of products

 

BOARD AFFILIATIONS

 

THE OHIO STATE UNIVERSITY COLLEGE OF PHARMACY

DEANS ADVISORY COUNCIL

Columbus, OH

 

 

2000-Current - Past Chairman

 

 

Resume for Kenneth Blanchard

Kenneth S. Blanchard

147 Old Westford Road         978-944-6905

Chelmsford, MA 01824          blanchard.ken@gmail.com    

 

 

Summary

 

Senior network and security professional, with some management experience, and expertise in security, VPN, network appliances and technology.  Experience with network and firewall design, installation, and maintenance.  A team player highly motivated to learn.  Passed CCIE-Security written exam in 2004.

 

PROFESSIONAL EXPERIENCE

 

Send Word Now, Boston, MA           October 2016 – January, 2017

 

Senior Network Engineer

Maintain a thorough understanding of network services, network security, IP Routing, VPN, LAN, and WAN technologies.

Design, configure, analyze, modify and manage routers, switches, load balancers, and firewalls.

Utilize packet capture software for analysis, testing and design for development of troubleshooting solutions.

Create, update and maintain network documentation.

Troubleshoot malfunctions of network hardware and software to resolve operational issues and restore services in a time-critical enterprise environment.

 

Affinion Group, Wakefield, MA        August, 2015 – May, 2016

 

Senior Network Engineer

Configure and maintain Cisco Firewalls, VPN, security appliances including firewalls, proxies, and F5 application load-balancers.

Configure, maintain, and troubleshoot  network hardware and software to resolve operational issues and restore services.

Assist in the design of multi-server environments including IP address schemes, DNS, Ether-Channel, LACP, etc.

Maintain network security through proper configuration  of VPN and Firewalls.

Respond to inquiries from staff, administrators, service providers, and outside vendors to provide technical assistance and support

 

Volpe National Transportation Center, Cambridge, MA       March, 2012 – October, 2015

 

Senior Network & Systems Engineer (Subcontract for Raytheon)

Manage multiple networks within government infrastructure to include Cisco routers, switches, and firewalls, and also F5 BigIP Local Traffic Managers.

Install, maintain, monitor and document network infrastructure to ensure operability and integrity of the network and servers.

Implement changes in response to FMCSA network requirements and define procedures for post-installation support.

Utilize technical knowledge and tools to diagnose and resolve network problems.

 

Hewlett Packard Enterprise Services, Littleton, MA November, 2011 – March, 2012

 

Senior Network Engineer

Provided second/third level technical support for HP router and switch products to HP customers, partners, account teams, and other support center engineers.

Consulted customers on network design and implementation.

 

CSS CORPORATION, Bedford, MA          January, 2011 – October, 2011

 

Senior Network Engineer (January, 2011 – June, 2011)

Manager, Network Engineering (June, 2011 – October, 2011)

Provide leadership and direction for a team of four network engineers working remotely in Chennai, India.

Responsible for the technical architecture and recommendations related to LAN/WAN/Security platforms.

Develop relationships with customers in order to understand their overall network and provide appropriate guidance to insure minimal downtime and capacity planning.

Resume for Michelle Omo

Michelle D. Omo

  michelleomo@gmail.com (979) 595-6020

www.linkedin.com/in/michelleomo


Marketing Strategist & Account Management


 

Strategic Marketing Plans | Project Management | Relationship Building | Customer Retention

 

A connector and a storyteller.  A detail-oriented and and organized marketing strategist who finds your story and helps you tell it.  An account manager with a documented record of productive marketing strategy development that helps organizations stand out.  A proactive communicator who combines creativity and attentive planning to articulate and deliver on business goals and objectives while ensuring brand consistency. Innovative and clever as well as process-driven and structured.  An organized and astute manager with a strong aptitude for building and nurturing relationships with internal and external stakeholders. A quick learner and proactive leader with a proven ability to manage projects, streamline processes, and effectively organize systems in partnership with cross-functional teams. Other skills include adaptability, charisma, strong work ethic, and singing.

 

Areas of Expertise


 

§ 

Marketing & Communications

§ 

Strategy Implementation

§ 

Creative Problem Solving

§ 

Event Management

§ 

Process Improvement

§ 

Public Speaking, Presentations

§ 

Project Timeline Management

§ 

New Business Development

§ 

Branding, Rebranding

§ 

Campaign Management

§ 

Consultative Sales

§ 

Customer Relationship Management

§ 

Administrative Management

§ 

Team-building, Leadership

§ 

Networking, Client Cultivation

 

 

Career Highlights & Achievements


 

§ 

Designed and managed an online marketing project called “I Am More Than Homeless” for Giving Tuesday, a 24-hour giving campaign, utilizing new marketing strategies which ultimately raised $20,000 for ANEW Place and increased awareness of the organization in the community.

§ 

Created a new annual fundraising event in the form of a Rock Paper Scissors Tournament Fundraiser which raised over $10,000 for ANEW Place.

§ 

Implemented a new monthly donor program called “StoryShapers” and recruited over 125 new monthly donors for ANEW Place in two months.

§ 

Developed comprehensive marketing and public relations strategies after ANEW Place’s rebrand thereby establishing a comprehensive and consistent brand presence in the community.

§ 

Identified opportunity to increase efficiency of in-house order management & delivery and initiated the implementation of a new catering system at New Moon Café.

§ 

Implemented new room set-up strategy and system at the Courtyard Marriott that routinely updated facilities calendar. Resulted in a positive impact on both customer and employee experience.

 

Professional Experience


 

ANEW Place Homeless Shelter & Services  Burlington, VT                                                                                         2015 – 2017

DIRECTOR, DEVELOPMENT & MARKETING

A newly created position after a comprehensive rebrand of the organization’s mission and programs. 

§ 

Ensured accurate representation of organization's desired image and position, both internally and externally. Increased ANEW’s social media presence and followership.

§ 

Created new marketing literature articulating ANEW’s rebranded image and programs and supervised the design and distribution of all marketing materials, including quarterly newsletters, brochures, special events materials, and e-marketing.

§ 

Wrote press releases, participated in radio interviews, and supervised the maintenance of all web updates.

§ 

Cultivated and grew current and potential individual, corporate, and foundation donors through gratitude phone calls and letters, in-person meetings, and tours of ANEW Place.

§ 

Researched and wrote grant proposals for corporate and foundation grant funders.  Conceptualized, implemented, and supervised all fundraising special events.

§ 

Attended networking events and community events to inform and educate the community about the work of ANEW. Gave informative presentations at businesses, organizations, churches, schools, etc. explaining ANEW’s programs.

§ 

Directly supervised the Outreach Coordinator in marketing design, data entry, volunteer coordination, and meals program management.

150 Cherry Street, Inc. 501(c)(3) Burlington, VT                                                                                                          2013 2014

COORDINATOR, CATERING & CRAFT SERVICES - New Moon Café, Burlington, VT

§ 

Led 15-member catering team and governed all elements of in-house events, banquets, and receptions for up to 150 people. Managed logistics and planning for sponsored community and charitable events.

§ 

Streamlined catering and in-house event menus to reduce confusion and redundancy.

§ 

Developed proposals and solicitations to grow clientele. Proactively communicated with new and existing accounts in order to build rapport and drive repeat and new business.

§ 

Drove brand consistency on catering and in-house event informational packets, proposals, FAQ’s, and order forms.

§ 

Leveraged technology to build online catering calendar and client database tool. Trained staff on standard tracking methods to increase order/delivery accuracy and improve customer satisfaction. 

 

MANAGER, OPERATIONS - Lion’s Gate Farm, Huntington, VT

§ 

Managed purchasing, logistics, inventory, and fleet vehicle operations for the farm and restaurant.

§ 

Supervised 6 teenage interns, modeled character, farming best-practices, and life skills.

§ 

Ensured consistent and thorough house-keeping and hospitality needs for the farm/bed & breakfast.

§ 

Organized various special events and daily/weekly community meetings    .

§ 

Assisted in feeding the animals and performed various farm chores.               

 

Forerunner Music AcademyKansas City, MO                                                                                                                     2008 – 2012

FULL-TIME STUDENT

 

The Matthews Group Marketing & Advertising Agency Bryan, TX                                                                                                2007– 2008

COORDINATOR, SALES & MEDIA

§ 

Prepared production schedule for graphics department. Prioritized and delegated tasks/projects in order to meet client and media deadlines.

§ 

Liaised between clients, graphics department, and local media outlets. Coordinated media requests and press releases for clients and proofread ad copy for accuracy. Assisted with film/photo shoots & selected voice talent.

§ 

Facilitated the purchase of advertising space in a variety of media outlets valued. Championed a creative team environment to help foster innovative and new ideas.

 

Courtyard by Marriott College Station, TX                                                                                                              2005 – 2007

MANAGER, GROUP SALES

§ 

Key accounts manager for inside sales, coordinated group blocks, negotiated prices for sleeping & meeting rooms.

§ 

Communicated effectively to address all customer services issues and staff management/training challenges.

§ 

Revised email templates and informational folders to ensure consistent brand and style.

§ 

Planned, promoted and represented company during site visits, bridal shows, and meeting planner showcases.

 

 

 

Education


Diploma Music: Voice & Piano, Forerunner Music Academy, Kansas City, MO, May 2012

Bachelor of Arts: Speech Communications, Minor: Spanish, Texas A&M University, College Station, TX, May 2005

 

 

Courses & Certifications


Graphic Design 1, Community College of Vermont, Winooski, VT, May 2016

Inbound Certification, HubSpot Academy, March 2017

 

 

---

Interests

 

 

I enjoy building connections. A budding rock star, singing and playing piano at leisure. It is exciting to lead an entire room in song and watch the connections begin.  I also enjoy hiking, traveling, exploring, dogs, camping, and hollering for Boston sports teams.

Resume for Jayne Russell-Wells

         JAYNE RUSSELL-WELLS                                          C:  603-509-8360                                   jaynerwells@gmail.com

                                                                                                                                                                Rochester, NH                                                                                                                                                                                                                                                                     

Results Focused & Highly Versatile, Marketing, Sales & Community Relations Professional

An organized and creative professional with sales, marketing, and leadership experience dealing with a diverse variety of organizations and clientele with a passion and skill to build solid relationships with clients, partners and team members. A self-starter that is well versed in identifying market trends and customer needs to create highly targeted marketing campaigns to consistently meet quotas.

CORE COMPETENCIES


ü 

Multi-Media / Digital Marketing

ü 

New customer acquisitions

ü 

Consultative Selling

ü 

 Event planning and Trade shows

ü 

Account and Budget Management

ü 

Innovative & Strategic planning & Analysis

ü 

Team Building & Leadership

ü 

Social Media Marketing

ü 

Google ad-words certified

ü 

Community Outreach / Networking

ü 

Fundraising & Volunteer Events

ü 

Process Management

ü 

"Hunter" and a "Farmer"

 


 

  PROFESSIONAL EXPERIENCE

 

Marketing Generalist (seasonal)                                                                                                            2017 - Current

Gunstock Mountain Resort                                                                                                                                Gilford, NH

·        

Conduct guest surveys and analyze research data

 

Digital Marketing Account Consultant                                                                                         2015 - 2016

Gatehouse Media - Propel Marketing                                                                                                              Manchester, NH

Gatehouse Media - Propel Marketing / Southern Oregon Media Group                                                  Medford, OR

·        

Effectively used social media, web development, marketing campaigns, SEO, SEM, reputation management, and a variety of other solutions to enhance and manage SMBs and C-Level management online marketing strategies.

·        

Established, developed and fostered quality business relationships to generate new business partnerships as well as drive retention and growth.

  • Conducted product demonstrations via the web or in person.
  • Sourced new sales opportunities through cold calling, networking and other lead generation strategies to secure appointments and follow up discussions
  • Assisted multi-media executives with digital strategies formal proposals for their clients.
  • Created & implemented custom marketing plans for clients that drove exclusive in-bound leads to their websites via Search Engine Optimization, Social Media Marketing, Mobile Marketing, PPC, Remarketing, and Online Display with fully transparent tracking.

·        

Effectively document and manage daily sales activities, pipeline, and dashboards via Salesforce.com.

 

Community Relations Manager  (Sales Manager)                                                                       2014 - 2015

Suncrest Place Assisted Living (an Enlivant community)                                                                              Talent, OR

·        

Directed all marketing & sales for 36-unit  Assisted Living community

·        

Increased census 29%  in 11 months

·        

Actively promoted and marketed a positive house image through promotional campaigns and networking strategies.

·        

 Developed, planned, and executed marketing events and seminars and attended trade shows, senior fairs, wellness seminars and regional events to expand awareness of residence within surrounding localities.

·        

Co-Managed hiring, training, evaluating and development of all staff.

  • Analyzed strengths and weaknesses of the community compared to competitors then developed appropriate action steps to effectively sell against the competition.

Marketing & Community Relations Director                                                                               2013 - 2014

Horton Plaza Retirement Community                                                                                                            Medford, Oregon   

·        

Directed all marketing & sales for 92-unit Independent Community

·        

Increased census 79% to 92% in 10 months

·        

Initiated, planned & executed  marketing events, seminars, trade shows, Senior Fairs & Regional Events.

·        

Led community outreach networking new business development activities.

 

Page 2 -  Jayne Russell-Wells       

 

Senior Multi-Media Account Manager / Digital Specialist                                   2008 – 2013

Gatehouse Media - Siskiyou Daily News, Mt Shasta Herald, Cascade Magazines                                     Yreka, CA

·        

Indentified  & developed new business as well as maintained of existing accounts for Key accounts, majors, automotive and real estate

·        

Managed a $750K annual desk, which included Fair guides, Chamber Directories, & multiple special sections

·        

Provided insight, leadership and training to advertising execs for digital advertising presentations

  • Spearheaded event planning & coordination of annual Home & Garden Show, Bridal Faire & Taste of Home Cooking school
  • Magazines focused on the equine and cattle industry within a 5 state circulation (CA, OR, WA, NV, ID)

HIGHLIGHT: One of my Proudest moments: Tulelake Fair won 1st place among California Fairs for the Print & Digital advertising campaign I created.

 

Senior Advertising Account Manager /Real Estate Advertising Consultant            2005 – 2008

Bay Area News Group  - Oakland Tribune, Fremont Argus                                                                          Fremont, CA    

·        

Increased territory revenue from $19k per month to $86k per month in 6 months

·        

Consistently exceeded monthly goals.  Awarded 2006 Salesperson of the year

 

EDUCATION

 

University of Illinois at Urbana-Champaign - Digital Marketing Specialization, Certification Course, Online (current)

Associate of Arts, Music Performance (minor Psychology), West Valley JC, Saratoga CA

Marketing Communications, Business Administration - Mission College, Santa Clara CA

Marketing Communications - San Jose State University, San Jose CA

 

CERTIFICATIONS & OTHER EDUCATION

 

Google Ad words certification 2016

Sandler Sales Training 2016 

Propel Marketing Academy - Digital training for SEO, SEM, Mobile, Social Media & Web enhance 2012 & 2016

Market Motive 2016

Dealing with Difficult People - Fred Pryor .6 CEU's 2014

Professional Communication - Fred Pryor .6 CEU's 2014

CSIA (Consultative Selling In Action) – Bay Area News Group
Internet awareness training & Search Marketing training– Alameda Newspaper Group

Marketing Concept & Design Seminar – Skill path Seminars

UC Extension, Beef Cattle Drug Residue & Contamination Avoidance – Training Certification 2002

 

COMMUNITY AFFILIATIONS

 

ü 

 Football Program Liaison & Fundraising & Publicity Coordinator , Yreka High School

ü 

Director, Yreka Babe Ruth Baseball Association – Fundraising & Publicity

ü 

Yreka Chamber of Commerce - Ambassador Chair

ü 

Siskiyou County 4-H - Hornbrook, Adult Advisor

ü 

Alameda County 4-H - Sunol Community Club Leader, Adult advisor

ü 

Livermore Stockmen’s Rodeo Assoc. - Associate Director, Publicity & Advertising

ü 

Livermore Chamber of Commerce - Ambassador

 

 

Resume for Mike Kula

MIKE KULA

4680 Portofino Way, Apt 107, West Palm Beach, FL 33409 | C: 727-422-5550 | mkula1@ymail.com

CAREER FOCUS

Customer Service/Technical Support Specialist

Customer Service Professional with over 15 years of Customer Service related experience. Seeking position that will utilize technical background and customer service oriented skills.  Excellent  people skills  with exceptional ability  to educate customers on products and services creating up-sell opportunities. Reliable and driven, with strong time management and prioritization abilities.

 

WORK EXPERIENCE

02/2017 to Present                    Communications Technician III

                                                   CUICABLE, Inc. – Authorized Contractor for Comcast – West Palm Beach, FL

                                                     Responsible for installing, relocating, troubleshooting and auditing cable services on

                                        the Customer’s premise.

                                        Follows company installation policies.

                                        Responds to customer requests and answers customer questions in a professional,

                                        courteous and effective manner.

                                        Properly operates and maintains tools and equipment.

                                        Prepares and maintains time logs, reports and other related documentation in

                                        accordance with company and departmental policies.

                                        Maintains, organizes, and stocks vehicle with the proper equipment in order to

                                        perform required duties.

                                        Performs other duties as requested by supervisor in order to achieve departmental

                                        goals and objectives.

 

09/2016to 01/2017              Tier 1 Technical Web Support – Temporary/Contract

MagicJack West Palm Beach, FL

        Assisted customers via web based chat platform with troubleshooting of magicJack devices.

                                        Used advanced technical skills to resolve equipment issues.

                                        Worked on multiple chats at one time.

                                        Answered inquires related to customer accounts or billing.

                                        Educated customers on magic Jack products and services.

 

07/2016to 7/2016              Relocated to West Palm Beach, FL

Relocated to West Palm Beach, FL from St. Petersburg, FL.

 

02/2015to07/2016              Logistics Coordinator-Customer Support Specialist-Account Manager

Aquacal/Autopilot St. Petersburg, FL

Scheduling Shipments LTL/FTL and UPS.
Entering and processing orders (400-700 per month).
Dedicated Support Specialist for JB Plastics Line of Business.
Managing Open Order Report/Backorders Report.
Resolving miss-ships/short-ships and freight damage claims.
Responsible for committing parts/heat pumps to existing and new orders and
coordinating shipments.
Creating/Processing Return Goods Authorizations and Bill of Ladings for Freight
Shipments both Inbound and Outbound.
Maintaining 99%-100% Quality and Order Entry Accuracy.
Improved Logistical Shipping Methods and Cost-Savings on shipments.

 

05/2014to01/2015              Flood Insurance Customer Service-Temporary/Contract

Bankers Financial Corporation St. Petersburg, FL

Processed a variety of policy related endorsements including but not limited to
monetary rate changes, mortgage loan updates, name and address changes
and transfer of ownership/responsibility.
Assisted Policy Holders and Insurance Agents via Inbound calls and web chats.
Corresponded with Agents related to policy holder endorsements and
changes.
Reviewed Flood Applications and Zone Determinations/Maps for accuracy.
Calculated quotes and educated potential clients on insurance options.
Reported policy changes and company conditions affecting customer
satisfaction.

 

10/2013to05/2014              Customer Service Representative

Fidelity Information Services St. Petersburg, FL

Responsible for taking inbound calls from customers assisting them with new
card activations, troubleshooting, billing inquiries and password/online access
resets.
Provided information on products and services offered through multiple lines of
business.
Met and exceed daily/weekly metrics goals (adherence to schedule/avg.
handle time/call time).
Received between 80-200 calls per day assisting customers/cardholders.

 

10/2013to10/2013              Relocated to St. Petersburg, FL

                                       Relocated to St. Petersburg, FL from Brandon, FL.

 

06/2012to10/2013              Claims Customer Service Representative

Progressive Insurance Riverview, FL

Responsible for setting up new claim reports from customers via in-bound
calls.
Answers basic questions and educates callers on existing claims.
Directs customer to the proper office or claim rep for additional information.

Coordinates services for customers in a manner designed to ease the burden of
the claims process.
Provides support with immediate needs such as Method of Inspection (MOI),
Method of Repair (MOR), rental and tow.
Preserves customer choice and conveys proper follow up expectations.
Neutralizes an often highly emotional, negative and/or stressful situation by
providing a positive customer experience.
Maintains compliance with multiple state guidelines.
Schedules appointments for vehicle pick-up on service center repairs.

 

05/2012to 05/2012             Relocated to Florida

                                       Relocated to Brandon, FL from Manchester, NH.

 

04/2007to05/2012              Concierge/Tour Specialist

American Express Chelmsford, MA

Acted as a Concierge/Personal Assistant for Platinum Card Holders providing
services including vacation planning, dinner reservations at top restaurants,
VIP access tickets for entertainment, etc.
Researched and provided group and private sightseeing tour options worldwide
for members based upon their travel plans and sightseeing inquiries.
Created additional revenue for Circles, Inc. from commissions earned through
bookings of private tours with preferred tour partners.
Performed daily updates of tour options, pricing and real-time availability.
Converted research/results into Tour Bookings/Reservations.

 

01/2007to01/2007              Relocated to Amesbury, MA

                                       Relocated to Amesbury, MA from Manchester, NH.

 

10/2005to 01/2007              Comm Tech II/CAE Techincal Support Ret

                                      Comcast Corp Manchester/Nashua, NH

Responsible for performing residential standard home theater installations associated with video installations and service (troubleshooting) to tap; Performed routine multi-product disconnects (requested and non-pay); Inspection and installation/upgrade of residential ground/bond as needed; and signal leakage detection and repair, in accordance with company procedures and practices.

Completed installations of customer equipment in single and multiple family dwellings including pre-wired units; Performed additional outlets installs, reconnects, and change of service; Performed all installations adhering to Company procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer.

Communicated with customers in a clear and straight forward manner and represented the company and its service philosophy to the customer.

Performed over the phone technical trouble-shooting techniques in an effort to resolve issues and prevent unnecessary trouble-call appointments.

 

EDUCATION AND TRAINING

Business Management

Northern Essex Community College Haverhill, MA

Attended 2000-2002

1997                                High School Diploma

Goffstown High School Goffstown, NH

CERTIFICATIONS

 

4-40 Certified Professional Customer Service License July 2014 to Present

Resume for Christopher Dawson

Christopher J. Dawson

Chris_J_Dawson@msn.com | www.linkedin.com/in/chrisdawsonmanager| Phone: (978) 409-8532 | Wilmington, MA 01887

 

Operations Management

Professional Summary

Operational Leadership • Performance Assessments • Process Improvement • MBA Perspective

 

Seasoned Operations Manager with 17+ years’ achievement directing successful teams and delivering bottom-line results in progressively responsible leadership roles for regional and global companies. Adept at all aspects of day-to-day operations management, from improving customer service to creating highly effective training programs. Outcome-oriented leader and gifted communicator who excels at coaching and mentoring teams, utilizing clearly defined bottom-line performance goals for Associates and Managers to improve operations and fuel year-over-year revenue growth.

 

 

Areas of Expertise: Team Leadership – P&L – Budgeting – Training & Staff Development – Union Environments – Safety – Reporting Metrics/KPIs – Customer Relationship Management (CRM) – Contract Negotiations – Executive Presentations – Business Development

 

Professional Experience

 

Citizens Bank                                                                                                                                                                                             2015 to 2017

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $137.3 billion in assets as of June 30, 2015.

Branch Manager – Boston, Massachusetts

 

Oversee all areas of daily operations of a Citizens Bank branch in Boston metropolitan area. Identify and assign performance goals for all employees in addition to setting clear operational objectives for each. Full P&L responsibility for branch performance. Source and interview candidates for customer service and sales positions. Ensure comprehensive training for new colleagues across product sales, customer service and standard operating procedures. Provide coaching and feedback to improve individual and branch customer service, sales and operations performance to meet individual needs and improve overall efficacy of branch.

 

·        

Held full-scope P&L management responsibility for branch with $25 - $30M in deposits.

·        

Projected expected personnel and currency needs based on availability, time of year and other factors effecting demand

·        

Led branch to 19% increase in revenue while reducing controllable expenses by 15%

·        

Improved customer service scores by 25%

·        

Achieved branch operational efficiency score of 97.5%

 

 

 

Micro Mentors                                                                                                                                                                                        2014 to 2015

MicroMentor is a free business mentor service for entrepreneurs and a rewarding volunteer opportunity for business professionals. Our mission is to help small businesses grow faster, generate more revenue, and employ more people. We make it easy to find a mentor, be a mentor, and build a business.

Volunteer Mentor

 

Assist entrepreneurs in management, customer service and business development

·        

Assisted entrepreneur with the development of business plan, identification of target market and identifying networking opportunities that would be most beneficial to growing and developing his business.

 

 

 

 

 

Christopher J. Dawson

Chris_J_Dawson@msn.com | www.linkedin.com/in/chrisdawsonmanager| Phone: (978) 409-8532 | Wilmington, MA 01887

 

Professional Experience

Avis Budget Group, Inc.                                                                                                                                                                     2000 to 2014

Leading global provider of vehicle rental services with more than 10Krental locations in approximately 175 countries around the world.

Regional Manager – New England Operations Region

Oversee all areas of daily operations across multiple car/truck rental locations in the greater Boston metropolitan area. Identify and assign performance goals for all employees in addition to setting clear operational objectives for each location. Conduct in-depth training programs in both group and 1-on-1 settings on an ongoing basis. Ensure comprehensive training for independent agency operators as well as all employees across product sales, customer service and standard operating procedures. Continuously work to evolve training programs to meet individual needs and improve overall efficacy. Leverage broad-spectrum operational insights to deliver strategic recommendations to Operations Managers organization wide.

·        

Proficiently managed 29 unique car/truck rental locations.

·        

Held full-scope P&L management responsibility for $10M in net annual revenue.

·        

Projected expected inventory needs based on availability, time of year and other factors effecting demand

·        

Regularly monitored competitive landscape to set prices as to optimize utilization

·        

Set minimum inventory levels for all locations, ensured that inventory was moved in a timely manner to meet demand

·        

Set inventory mix at each location so that demand was met and customers satisfied.

·        

Recognized for outstanding performance and rapidly promoted through a series of progressively responsible leadership roles.

·        

Maintained abreast of policies, procedures and regulations regarding the business

 

 

Previous Professional Experience

Deputy Adult Probation Officer.................................................................................................................................... Pinal County, Arizona

·        

Led complex pre-sentencing/pre-disposition investigations and authored official reports for court, testifying as required.

·        

Achieved a 60% success rate while with the department.

Education & Certification


Arizona State University Tempe, AZ
MBA, International Business  
University of Arizona Tucson, AZ
BSBA, Marketing
Arizona State University Tempe, AZ
BSBA, Management Science


 

 

Certification:Certified Management Training Director • Trained Facilitator

Resume for Linda Hatzibiros

LINDA J. HATZIBIROS

10 Cooper Ln Unit 101 • Bedford, NH 03110 • 603-493-1387 • lindahatzibiros@comcast.net

 

OBJECTIVE

Dependable administrator willing to contribute strong interpersonal and organizational skills, as well as a keen ability to multi-task that will bring success and accountability to the office/firm on a daily basis

EDUCATION

 

HESSER COLLEGE: Manchester, NH                                                          Graduated – June 2013

BS Business Administration (Marketing) GPA 3.46

 

HESSER COLLEGE: Manchester, NH                                                          Graduated June 1989

AS Business Administration: GPA 3.38

 

EMPLOYMENT EXPERIENCE

 

HERBALIFE INTERNATIONAL: Bedford, NH                                        April 2001 – Present

Independent Distributor

·        

Stock and distribute resources such as samples, literatures, DVD’s and presentations

·        

Prepare presentations that explain product specifications and applications

·        

Identify prospective customers’ by using business directories and following customer leads

·        

Visit establishments to market product/business opportunity

·        

Contact new and existing customers and explain how their needs can be met by our services

·        

Help customers select a custom plan of correct products for their wellness needs

·        

Prepare sales invoices for orders and collect payment

·        

Place customer orders, and inform customers’ of estimated delivery

·        

Maintain customer records

·        

Demonstrate use of product line and provide additional literature

·        

Follow up consistently to ensure correct usage and customer satisfaction

 

UNION LEADER: Manchester, NH                                                                August 2008 - Present

Independent Distributor

·        

Purchase daily and Sunday newspapers and supplies and distribute daily providing adequate service

·        

Maintain customers’ accounts and route maintenance

·        

Identify potential new clients by sampling the product and home delivery service

·        

Deliver Wall Street Journal, Bedford Bulletin and Bedford Journal to approximately 200 – 300 customers as well as three store accounts

 

OLLIE’S RESTAURANT: Manchester, NH                                  March 1990 – December 1996

Dining Room Manager

·        

Placed potential job postings, and directed worker training programs

·        

Scheduled staff hours, assigned duties, and established standards for personnel performance and customer service, as well as monitored employee and patron activity to ensure liquor regulations are obeyed

·        

Purchased restaurant equipment, supplies, uniforms, liquor, as well as nightly cash drawer balance and deposit

 

NYNEX SYSTEMS MARKETING: Manchester, NH                  June 1990 – December 1994

Systems Analyst Assistant

·        

Assisted various divisions in the company (Systems Analyst, Sales Manager, Sales, Technology/Marketing)

·        

Answered telephones, directed calls and relayed messages to appropriate staff

·        

Operated office machines, such as photocopier and scanners, facsimile machines and computers

·        

Maintained and updated filing, inventory, mailing, and database systems

·        

Prepared proposals and bids for Sales Department

·        

Organized and filed regulation State Tariffs for Marketing and Technology Department

·        

Responsible for supply closet (ordered and organized supplies)

 

FIRST NH BANK OF IRELAND: Manchester, NH                                    January 1990 – June 1990

Assistant Corporate Secretary/Executive Assistant

·        

Performed secretarial duties to the Chairman and CEO of First NH Bank Holding Co., a subsidiary of the Bank of Ireland, located in Manchester, New Hampshire.

·        

Answered incoming telephone calls, processed incoming and outgoing mail

·        

Scheduled appointments and planned Corporate Luncheons

·        

Interacted with various upper level management within that department

 

CITY OF MANCHESTER (MAYOR’S OFFICE): Manchester, NH       October 1987 – January 1990

Executive Secretary         

·        

Performed transcription minutes for Board of Mayor and Aldermen and clerical duties for City Retirement

·        

Scheduled Mayor’s appointments and events

·        

Processed incoming and outgoing mail, and payroll

·        

Ordered office supplies and City Plaques

·        

Interacted with City Departments for various tasks

·        

Planned City Senior Citizens Events and Member of the City of Manchester Concert Committee

 

                                         

VOLUNTEER EXPERIENCE

 

TRINITY HIGH SCHOOL: Manchester, NH                                                September 2006 – June 2010

Campus Ministry Assistant

·        

Assisted Campus Minister with field trips and community events

·        

Helped student council with yard sales to raise class funds

·        

Demonstrated the ability to assist with committee happenings as a liaison

·        

Displayed excellent responsibility as a chaperone for students retreats

 

ST JOSEPH REGIONAL JR HIGH SCHOOL: Manchester, NH         September 2004 – December 2009

Advisory and Development Board Member

·        

Organized and directed committees, volunteers, and staff to provide advisory assistance for programs

·        

Wrote articles, publications and assisted the distribution of promotional literature about facilities and programs

·        

Planned and developed instructional methods and content for educational, vocational, or student activity programs

·        

Helped Development Board develop new methods to raise school funds

·        

Advocated for new school to be built or exiting facilities to be repaired

·        

Chaired decorating committee school functions.  (school graduation dances, auctions, memorials)

·        

Displayed excellent responsibility as a chaperone for school dances and assisted with bookfairs

 

BEDFORD BABE RUTH:  Bedford, NH                                                      April 2004 – December 2009

Concession Stand Coordinator

·        

Member of the Board of Directors

·        

Team Parent 

 

SAINT CATHERINE OF SIENA SCHOOL: Manchester, NH September 1997 – December 2010

Auction Committee Member, Holiday Shop Chairperson,

Substitute Teacher, Teacher Assistant, Kitchen and Library Staff

·        

Attended and participated in meetings of municipal councils

·        

Conferred with board members, organization officials, and staff members to discuss issues, coordinate activities, resolve problems, exchanged ideas and accomplished objectives

·        

Prepared school programs for School Plays, Christmas Concerts, and Drama Events

·        

Assisted teachers, librarian, art teacher, music and band teachers as well as Church Choir Director with special projects

·        

Employed as a substitute teacher

·        

Assisted with the annual auction, church holiday fair, book fairs, sports teams

 

·        

Prepared school lunches

Resume for Victor Rubdi

Victor Rubdi

9 Baldwin Road - Milford, NH 03055 – 603.320.4509 – victorubdi@aol.com    

www.linkedin.com/in/victorrubdi

                                                                                                                              

 

SUMMARY

 

A resourceful and versatile Mechanical Design Engineering professional with successful track record and several years of proficiency in conceptualizing, 2D and 3D Designing and Drafting and manufacturing skills with strong work ethics and team building skill. Focused on quality, accuracy, manufacturing cost reduction and customer satisfaction, having working experience in multicultural team environment here in the USA and abroad to the satisfaction of supervisors and managers. Always eager to learn and share knowledge.

 

TECHNICAL SKILLS

 

 Product Development, Project management, Press Tools, Jigs and Fixtures and Plastic Mold and Special Purpose Machine Design using AutoCAD, SolidWorks, Microsoft Suite (Word, Excel and Access) Photoshop

 

PROFESSIONAL EXPERIENCE

 

SAINT-GOBAIN PERFORMANCE PLASTICS, Merrimack, NH                                                           2011-2016

Design Engineer

·        

Modified and Redesigned Radomes and turnkey equipment which are used to protect the Tracking Antennas for USA and overseas customers using AutoCAD 2D and 3D Software; executed ECNs and As Built Drawings and maintained the Engineering Data log for the department.

·        

Collaborated with Managers, Senior Designers and Project Engineers to modify the existing designs and execute new projects and contributed to the smooth running of the Fab Engineering Department by addressing the day to day operations as needed.

·        

Updated, Cataloged and Organized Engineering Records and the Library of the Job Folders

·        

Provided CAD design, drafting and printing support to other departments.

·        

Proactively involved in other non-engineering activities like Safety Committee, First Aid and 3S activities that improved safety of the working environment of the whole plant

·        

Communicated with several Global SG plants’ staff to exchange professional ideas on the SG social net work

 

 

PITCO MAGIKITCH’N, Bow, NH                                                                                                              2009-2010

Project Engineer

·        

Modified Anets Single and Dual Frialator Basket lift system to suit Pitco’s standard actuators

·        

Redesigned flue system for increasing fuel efficiency and reducing manufacturing cost

·        

Used Solid Works advanced software and other database software and worked closely with the Engineering Manager and other staff members to become familiar with the product line.

 

 

CRYO INDUSTRIES, Manchester, NH                                                                                                                   2005-2009

Mechanical Designer/Drafter

·        

Worked closely with President, VP Manufacturing, Senior Designer and Sales department, to Design and Detail Cryogenic Lab Equipment for US and International clients, using AutoCAD LT software

·        

Prepared Job folders and Kitted parts for the projects, organized kitting storage area to improve access and part identification which reduced manufacturing time and improved delivery

·        

Redesigned many standard parts to improve, reduce manufacturing and fabrication time.

·        

Gathered data from the shop floor and created manufacturing drawings, thus help improve existing designs and transferred concepts into product design. Kept a log of design changes for future reference.

·        

Volunteered to work in other departments when needed also to learn new skills.

Victor Rubdi (603-320-4509)                                                                                                                         Resume Page 2

 

METAL CASTING TECHNOLOGY, Milford, NH                                                                                      1997-2001

Design Engineer

·        

Worked with skilled Investment Casting R&D team of Hitchiner Manufacturing Company Inc.

·        

Independently designed several investment casting process equipment and built them with the help of in house staff and subcontractors, which needed professional planning, communication with vendors, execution, testing and installation of the end user.

·        

Developed several alternate process equipment to reduce manufacturing costs and improve operator safety,

·        

Explored in-depth to use water jet cutting process to remove the gates of castings, as a cost saving project

·        

Spearheaded to establish the standardization of wax mold bases and other production equipment

·        

Collaborated with process engineers to create practical designs and bring life to their ideas

 

 

ADDITIONAL RELEVANT EXPERIENCE

 

  Held and executed several Design and Manufacturing positions in the US, Hong Kong, Singapore and India

 in the Tool and Die, Plastic Mold, Special Purpose Machine Design and shop floor in charge at Press Tool and Elements,

 PGK Associates, NTTF, Timex, Newton, and Interconics and Numberall Stamp and Tool Inc. WEN Industries

 

 

EDUCATION AND CERTIFICATIONS

 

Bachelor of Science (BS) in Mechanical Engineering

PES College of Engineering, Mandya, Mysore University, India

 

Computer Aided Drafting and Supervisory Management

Eastern Maine Vocational Training Institute, Bangor, ME, and Burdock Associates, Northwood, NH

 

Certified Manufacturing Technologist and Engineer

Society of Manufacturing Engineers, Dearborn, MI

 

PROFESSIONAL DEVELOPMENT/TRAINING

Electronic Control Circuits, Programming in C language, Hands on Hydraulics and Pneumatics, Circuit Analysis, Computer Aided Manufacturing, Office 2000, PC Assembly/Operating Systems

NH Technical College, Nashua, NH

 

Industrial Hydraulics

Parker Fluid Power, Northborough, MA

 

Intensive training in Tool Design and Tool Making, Executive Trainee

Nettur Technical Training Foundation, Vellore, India

 

Several Safety, First Aid, Innovative Thinking, Business Ethics and SH Trainings

Saint-Gobain PPL Merrimack, NH

 

 

 

 

 

Resume for Jessica Foti

Jessica Foti     

Home (603) 326-8287; Mobile (617) 997-4453

JLFoti@Gmail.com

________________________________________________________________________________________________________________               

OBJECTIVE: To obtain the Family Outreach Worker Position at Easter Seals. LCMHC license approved.

 

EDUCATION

 

M.S. Clinical Art Therapy/Counseling, Springfield College, Springfield MA                           2016

B.S. Human Services, Springfield College, Services St. Johnsbury, VT                                  2010                                   

 

ART THERAPY/MENTAL HEALTH COUNSELING EXPERIENCE

           

Art Therapist, New England Adolescent Research Institute, Holyoke, MA                           2014-2016

·             

Counseled clients using a variety of therapy modes: Psychodynamic, Gestalt, Behavior Modification, and Humanistic

·             

Facilitated group therapy sessions providing clients’ maximum growth potential

·             

Trained youth on resolving conflicts taught clients basic skills necessary to engage in creative and expressive arts.

·             

Evaluated client’s responses to therapy through observation and documentation

·             

Supervised adolescents and participate in enrichment, academic, and social activities

·             

Implemented treatment plans for students’ IEP goals

·             

Conferred with members of the interdisciplinary team to determine psychological and physical needs of the clients

·             

Reported findings to the clinical case worker

 

RELATED EXPERIENCE

 

Residential CounselorWestern Massachusetts Training Consortium, Holyoke, MA                                                                                                                                                            2015    

·          

Actively provided a safe and secure environment

·          

Assisted traumatic brain injury clients with daily living routines

 

Clinical Art Therapy Intern, Dare Family Services, Springfield, MA                                  2013-2014

 

·           

Provided in-home therapy sessions with foster care youth

·           

Implemented strategies on how to improve behavioral or other goals with youth

·           

Followed treatment plans while working individually in foster care settings

 

Residential Counselor ServiceNet, Florence, MA                                                             2012-2014

·                 

Managed crisis situations with initiative

·                 

Addressed issues in a positive, constructive demeanor

·                 

Provided transportation for client outings 

LEADERSHIP/COMMUNITY VOLUNTEER EXPERIENCE 

Literacy Tutor for pre-k students, AmeriCorps, Springfield, MA                                                    2013

 

Family Support Intern Tri County CAP Head Start, Berlin, NH                                                                                                                                                                                                       2009

·                    

Assisted in home visits with the Family Support Coordinator

 

Youth Assistant, Tri County CAP Teen Center, Berlin, NH                                                               2006    

·                    

Assisted youth with  their activities

 

·                    

Provided positive role modeling

Resume for Sara Nicosia Clarke

 

SARA NICOSIA CLARKE

      7 Esquire Lane, Merrimack, NH 03054    

603.321.2247 Snicosia13@yahoo.com

 

PROFESSIONAL SUMMARY

Charismatic and knowledgeable Business Administrator with nine years of specialization in the hospitality industry and an additional four years focused on real estate development. Able to learn new tasks quickly and proficient in growing customer relationships. Represent establishment with friendly, professional demeanor at all times.

 

SKILLS


·        

Goal-achievement oriented with strong leadership capabilities

·        

Manage multiple projects and deadlines simultaneously with minimal supervision

·        

Comprehensive training in human relations and customer service

·        

Problem solving and decision making

·        

Strong written and oral communication

·        

Detail oriented, organized, and self-motivated

·        

Socially perceptive with the foresight to anticipate customer’s unique needs


 

EXPERIENCE

RESIDENTIAL REDEVELOPMENT

Self Employed- Merrimack, NH

10/2012-08/2016

·        

Research real estate market for distressed properties with potential resale value

·        

Personally repair and renovate properties within the scope of knowledge and skill set

·        

Solicit and analyze bids from subcontractors for jobs outside wheelhouse and oversee completion

·        

Manage budget and timetable to ensure profitability

 

ADOPTION COUNSELOR                                                                                

Animal Rescue League of New Hampshire- Bedford, NH

05/2008-07/2010

·        

Clean and maintain facility to control the spread of disease

·        

Prepare feed for animals according to specific instructions, such as diet list and schedules

·        

Evaluate all animals for behavioral traits to increase positive adoption matches

·        

Educate and advise customers on animal healthcare, nutrition, or behavior issues

·        

Perform office reception duties, such as scheduling appointments and helping customers

 

ASSISTANT GENERAL MANAGER                                                                   

La Quinta Inn & Suites- Andover, MA

05/2003-12/2007

·        

Began employment at Tage Inn & Suites as Group Sales Coordinator

·        

Retained after corporate buyout and promoted to Hotel Sales Manager for La Quinta Inn & Suites, and subsequently promoted to Assistant General Manager

·        

Meet with clients to schedule and plan details of receptions, banquets, and other functions

·        

Purchase supplies and arrange for outside services, such as deliveries, maintenance and repair, snow removal and landscaping, and trash collection

·        

Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures

·        

Travel around the country to train staff members within the La Quinta Corporation

·        

Work with General Manager to ensure property is running smoothly and all goals are met

 

EDUCATION

BS, BUSINESS MANAGEMENT                                                                       

Daniel Webster College - Nashua, NH

2003