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sales rep

Resume for Elizabeth Walsh

Elizabeth D. Walsh                                                                                    

161 Atlantic Avenue   Salisbury, Massachusetts 01952   (978) 580-8843   [email protected]

 

 

SUMMARY

 

A hardworking and energetic sales professional with extensive experience in mastering new products and handling internal and external clients, using organizational, interpersonal and communication skills.  Accomplished in territory management and customer support.  Possesses a proven track record of increasing sales growth, customer satisfaction and repeat business.  A quick learner and adaptable team player who works cross-functionally to achieve results in a timely manner. 

 

 

EXPERIENCE

 

US FOODS, INC., October 2005-June 2016

Inside Sales Representative, Seabrook, New Hampshire, 2008-2016

 

Serves as primary liaison between Hospitality Services Group and US Foods, responsible for $5 million in sales annually.  Processes customer orders, price quotes, sample requests, returns and credits accurately and in a timely manner.  Proactively recommends items to customers to increase customer satisfaction and improve order profitability.  Educates customers about terminology, features and benefits of products in order to improve customer satisfaction and increase sales.  Monitors scheduled shipment dates to ensure expedited and timely delivery.  Contacts customers following sales to ensure ongoing customer satisfaction and resolution of any complaints or issues. 

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Works with marketing to coordinate food shows and rollout of new products via samples with hands-on demonstrations and presentations.

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Works cooperatively with outside sales and brokers to grow existing customers, creating new customers and exceeding monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. 

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Increases sales and average order size through cross-selling, upselling and add-on sales by offering promotional sales items. 

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Consistently earns incentives for upselling house-branded products. 

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Provides telephone and sales support to all customers and eight internal departments, ranging in size from ten to 100 associates.

 

 

Territory Manager, Sales Representative, Peabody, Massachusetts,2005-2008

 

Introduced and sold new products to customers through sales presentations and food shows.  Supported customers by analyzing market trends and recommending products to support trends.  Worked with credit department and customers to collect all balances due based on approved credit terms.  Prepared sales budgets and reports, processed credits and pickup requests and prepared price quotes and menu suggestions based on current food costs. 

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Built a $2 million customer base while maintaining existing customers and maximizing profitable sales. 

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Increased customer base sales by 400% and gross profit by 42%, consisting of a 25% LIC administrative markup.

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Exceeded monthly sales goals and new customer penetration. 

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Managed customers’ delivery time windows as published by the transportation department and addressed any problems that occurred during the order process, such as delivery errors, truck shortages and stock outs.

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Initiated cold calls and followed up on leads to generate new business.

 

 

 

 

 

SHAHEEN BROS., INC., Amesbury, Massachusetts

Accounts Manager, Sales Representative, 2002-2005

 

Primary account manager for $1.2 million customer base.  Provided profitable price quotes and established payment and credit terms to customers.  Introduced and sold new products to customers.  Successfully contributed to all company sales team product promotions.

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Increased customer base sales by 60% and gross profit by 42% within a two-year period. 

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Exceeded monthly sales goals and new customer penetration. 

 

 

CARLTON-BATES COMPANY, Haverhill, Massachusetts

Inside Sales Representative, 1999-2002

 

Responsible for expanding and maintaining sales in a $3.5 million account base, using strategic business planning, with a strong focus on major accounts. 

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Provided all aspects of account management, including price quotes, expediting product, forecasting sales and resolving invoice issues.

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Served as primary liaison between customers and manufacturers, utilizing communication and negotiation skills.

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Generated leads and cold calls to assist field sales in expansion of customer base. 

 

 

ADDITIONAL EXPERIENCE

 

KITCHEN & KUTCHIN, INC., Burlington, Massachusetts, Inside Sales Representative, Manufacturers’ Representative, 1989-1999Utilized communication and sales skills between customers and manufacturers’ representatives to identify customer product requirements and pricing.  Responsible for extensive product knowledge and market conditions for 35 manufacturers in the semiconductor industry.  Successfully implemented company sales strategies and business plans. 

 

 

EDUCATION

 

Lasell Junior College, Auburndale, Massachusetts, A.A. in Accounting, 4.0 GPA

 

 

SPECIAL SKILLS

 

MS Word, Outlook, Excel, Tandem, Prism, Edge

 

 

INTERESTS

 

Running (Completed First Half Marathon in 2014), Cooking, Animal Welfare

 

 

VOLUNTEERISM

 

Annual beach cleanups