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sales management

Resume for Christopher Dawson

Christopher J. Dawson || Phone: (978) 409-8532 | Wilmington, MA 01887


Operations Management

Professional Summary

Operational Leadership • Performance Assessments • Process Improvement • MBA Perspective


Seasoned Operations Manager with 17+ years’ achievement directing successful teams and delivering bottom-line results in progressively responsible leadership roles for regional and global companies. Adept at all aspects of day-to-day operations management, from improving customer service to creating highly effective training programs. Outcome-oriented leader and gifted communicator who excels at coaching and mentoring teams, utilizing clearly defined bottom-line performance goals for Associates and Managers to improve operations and fuel year-over-year revenue growth.



Areas of Expertise: Team Leadership – P&L – Budgeting – Training & Staff Development – Union Environments – Safety – Reporting Metrics/KPIs – Customer Relationship Management (CRM) – Contract Negotiations – Executive Presentations – Business Development


Professional Experience


Citizens Bank                                                                                                                                                                                             2015 to 2017

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $137.3 billion in assets as of June 30, 2015.

Branch Manager – Boston, Massachusetts


Oversee all areas of daily operations of a Citizens Bank branch in Boston metropolitan area. Identify and assign performance goals for all employees in addition to setting clear operational objectives for each. Full P&L responsibility for branch performance. Source and interview candidates for customer service and sales positions. Ensure comprehensive training for new colleagues across product sales, customer service and standard operating procedures. Provide coaching and feedback to improve individual and branch customer service, sales and operations performance to meet individual needs and improve overall efficacy of branch.



Held full-scope P&L management responsibility for branch with $25 - $30M in deposits.


Projected expected personnel and currency needs based on availability, time of year and other factors effecting demand


Led branch to 19% increase in revenue while reducing controllable expenses by 15%


Improved customer service scores by 25%


Achieved branch operational efficiency score of 97.5%




Micro Mentors                                                                                                                                                                                        2014 to 2015

MicroMentor is a free business mentor service for entrepreneurs and a rewarding volunteer opportunity for business professionals. Our mission is to help small businesses grow faster, generate more revenue, and employ more people. We make it easy to find a mentor, be a mentor, and build a business.

Volunteer Mentor


Assist entrepreneurs in management, customer service and business development


Assisted entrepreneur with the development of business plan, identification of target market and identifying networking opportunities that would be most beneficial to growing and developing his business.






Christopher J. Dawson || Phone: (978) 409-8532 | Wilmington, MA 01887


Professional Experience

Avis Budget Group, Inc.                                                                                                                                                                     2000 to 2014

Leading global provider of vehicle rental services with more than 10Krental locations in approximately 175 countries around the world.

Regional Manager – New England Operations Region

Oversee all areas of daily operations across multiple car/truck rental locations in the greater Boston metropolitan area. Identify and assign performance goals for all employees in addition to setting clear operational objectives for each location. Conduct in-depth training programs in both group and 1-on-1 settings on an ongoing basis. Ensure comprehensive training for independent agency operators as well as all employees across product sales, customer service and standard operating procedures. Continuously work to evolve training programs to meet individual needs and improve overall efficacy. Leverage broad-spectrum operational insights to deliver strategic recommendations to Operations Managers organization wide.


Proficiently managed 29 unique car/truck rental locations.


Held full-scope P&L management responsibility for $10M in net annual revenue.


Projected expected inventory needs based on availability, time of year and other factors effecting demand


Regularly monitored competitive landscape to set prices as to optimize utilization


Set minimum inventory levels for all locations, ensured that inventory was moved in a timely manner to meet demand


Set inventory mix at each location so that demand was met and customers satisfied.


Recognized for outstanding performance and rapidly promoted through a series of progressively responsible leadership roles.


Maintained abreast of policies, procedures and regulations regarding the business



Previous Professional Experience

Deputy Adult Probation Officer.................................................................................................................................... Pinal County, Arizona


Led complex pre-sentencing/pre-disposition investigations and authored official reports for court, testifying as required.


Achieved a 60% success rate while with the department.

Education & Certification

Arizona State University Tempe, AZ
MBA, International Business  
University of Arizona Tucson, AZ
BSBA, Marketing
Arizona State University Tempe, AZ
BSBA, Management Science



Certification:Certified Management Training Director • Trained Facilitator

Resume for Brad Townsend

                                                         BRAD TOWNSEND

(602) 750-6263


Highly motivated, team oriented executive with experience as both a manager and sales/marketing representative for leading manufacturers and importers.  This includes domestic as well as international experience.  Looking for an opportunity where I can develop a company’s business utilizing my sales and marketing skills.


l Sales Management           l Leadership & Supervision  l Training & Development

l Project Management         l Promotional Strategies      l Budget Analysis / Management

l Organizational Skills          l Customer Relations           l Inventory Management





Managed domestic and international sales department with 8 reports (FISHMAN TRANSDUCERS).


Generated sales that included $10 Million domestic sales and $4 Million international sales; created monthly promotions to help achieve monthly sales quotas (FISHMAN TRANSDUCERS).


Increased sales from $1.6 Million per year to $25 Million per year.  Total business achieved – over $200+ Million.  This was accomplished through product development with a focus on improving quality, timely delivery and interacting with OEM suppliers (AXL MUSICAL).


Managed sales and marketing department with 20 reports (FENDER MUSICAL - Accessories).


Increased sales from $14 Million per year to $24 Million per year within four years; assumed responsibility for clothing and promotional items – increased sales from $250,000 to $1 Million the first year (FENDER MUSICAL - Accessories).


Developed 100-page full-color Price List / Catalog (FENDER MUSICAL - Accessories).


Generated sales through development of international accounts.  During that time frame, revenues went from $15 Million in 1987 to $52 Million in 1995 (FENDER MUSICAL – International Sales & Marketing).


Managed a network of 50 international distributors via trade shows, personal visits (30 countries), telephone contact, mailings and faxes


Generated annual sales of $2 Million through a network of 100 retail dealers in the Mid-Atlantic States through regular personal visitations (FENDER MUSICAL - District Sales Manager - Domestic Sales (Mid-Atlantic States)




Vice-President - Global Retail Sales                                                                      2014 – 2016



Senior Vice-President - International Sales & Marketing                                                1999 – 2014


            (Off-shore vendor to Fender Musical Instruments)


Vice-President – Sales / Marketing                                                                         1978 – 1999