Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Job Wanted

Resume for Steve Webster

Steve Webster

16 Brown Road Raymond, NH  03077                                                                                   603.303.8337

www.linkedin.com/in/stevewebster5                                    firmwarestevewebster@gmail.com

 

Summary

Firmware Engineer known for improving products with extensive knowledge and experience in multitasking firmware development on embedded real-time operating systems, including Board Support Package development and Ethernet network protocols. Quick learner with high level of emotional intelligence. Team player good at problem identification and resolution. Familiar with all levels of software developments, including low level hardware interface, BSP design, implementation and test, middle level application, protocol development, VxWorks RTOS, tasks, semaphore, interrupt and Queues. Strong communication and collaboration skills.  Developed a firmware patent to allow hysteresis for input data, this shows I have innovation skills.

Technical Skills

·        

C / C++, Assembly, Familiar with Perl             

·        

IAR Embedded Workbench, VxWorks’ tornado  VxWorks

·        

ClearCase, familiar with git and Agile process    

·        

Freescale’s i.Mx 6Q, SPEAr600 Dual, ARM9, and, PowerPC MPC860, MPC870, 8051 micro-controller, Philips 87C58X2BA, Zilog, intel 186 and 386

·        

Real Time Clock, General Purpose Input / Output GPIO, General Purpose Interface Bus, Analog-to-Digital Converter , Periodic Timer, Watchdog Timer, Universal Asynchronous Receiver Transmitter UART, Direct Memory Access

·        

Ethernet TCP/IP, UDP, SMTP,SNMP, SNTP, RTPS

·        

Modbus, CAN, CANopen .Control and Information Protocols including Ethernet TCP/IP,

      input/output modbus scanner, ATI bus protocol

·        

JTAG, Wind River Probe, in circuit emulators

·        

WireShark for Ethernet trace

 

Professional Experience

 

SCHNEIDER ELECTRIC, North Andover, MA

Principle Firmware Engineer                                                                                      2012 to 2016

·        

Generated additional revenue in form of 2nd product line change request from customer by impressing customer with fast switch-over of redundant systems HSBY project, while keeping running process unchanged.

·        

Enhanced products by migrating components to new M580 family line, including LED Manager, SNMP, Host Interface, IO scanner, TCP user Modbus server and client Global data and Modbus messaging.

·        

Kept customers satisfied by resolving complaints on existing products in embedded real-time OS, VxWorks, using C / C++ on PowerPC MPC860 and MPC870.

·        

Avoided unexpected results in released product, through code review and clean up Uninitialized variables, buffered over runs, eliminated unexpected inputs from parameters and nulled pointers

·        

Identified and fixed issues that surfaced during pre-ODVA testing, saving $5K – $7K and allowing for 1st-time passing of ODVA test, by using ethernet CIP protocol.

Steve Webster          603-303-8337          firmwarestevewebster@gmail.com          Page 2

 

Senior Firmware Engineer                                                                                         2001 to 2012

·        

Enabled design team to get back on schedule by bringing new ideas to Twido product family with diagnostic code that guaranteed restart of product with no loss of control.

·        

Saved money by using common part for all I/O devices on CanOpen I/O modules Automation Island. Same image of firmware was used in all I/O modules, devices were better than previous product and only 1 image was required.

·        

Improved company’s reputation and increased revenue by bringing customer needs to life with customized I/O modules discrete input, discrete output, combination input and output, analog input, analog output, AC input modules, AC output modules, push button with keypad and LED’s.

 

Firmware Engineer                                                                                                     1990 to 2001

Wrote test plans and scripts for testing product and created application programs that verified user functionality. Identified hundreds of issues on product with detailed test scripts that allowed company to release high-quality product.

 

Education

College Credits Liberal Arts, Fitchburg State University, Fitchburg, MA

College Credits Liberal Arts, Northern Essex Community College, Haverhill, MA

College Credits Computer courses, University Of Massachusetts at Lowell, Lowell, MA

 

US Patents

·        

6,738,441, Method and device for filtering input singles

·        

US8510402B2, Management of redundant addresses in standby system

·        

6,448,920, System and method of converting analog values to and from real word values

·        

6,446,102, Method and device for device for high speed scale conversion

 

·        

70,51,143, Method, system and program for the transmission of modbus messages between networks

Resume for Charles Beaudette

Charles Beaudette

26 Allen St.

 Sandown, NH

207-752-0152

charlie_beaudette@comcast.net

Summary

 

I began my professional journey as an HVAC mechanic.  I maintained the building systems of a 465,000 square foot multi building, multi tenant campus at The Andover Tech Center.  My customer service and problem solving abilities were quickly recognized, and I was given an opportunity to prove my skills in a management role.  I have been passionate about providing quality service to every company I worked for as well as the people I serve.  I enjoy going to work and make the best of each day.  While at Ferncroft Corporate Center, a 300,000 square foot multi tenant building I reduced the buildings electric consumption by 40% monthly and maintained the reduction even during an increase in building occupancy.  I also reduced Ferncroft Corporate Centers hot and cold calls by 80%.  I increased tenant confidence in the building management’s ability to run the facility which caused tenant retention and an increased property value.  I'm looking forward to my next employment adventure.

 

Areas of Expertise

 

·        

Multiple building facilities management, maintenance and customer relations

·        

Operational & capital budget control.

·        

Project Management, Contracts Management, Vendor Management, Purchasing.

·        

Environmental Health & Safety, Emergency Preparedness, Fire Life Safety

·        

Planning, coordinating and supervising day to day operations of maintenance staff, performance appraisals.

·        

Operational cost reduction in energy usage, trash removal, predictive and preventative maintenance, & grounds care.

·        

Working knowledge in HVAC, electrical, plumbing, energy management systems.

·        

MS Office, Angus, Apogee, Web control and Yardi’s invoice platform.

 

Work History

 

EMCOR Facilities Services

    Chief Engineer 2015 to 2016

·        

Chief engineer of 3 properties totaling 125,000 square feet for Express Scripts.  Properties located in Byfield, MA (Freedom Fertility), Marlborough, MA (Accredo), and Troy, NY (ESI Call center).  Responsibilities include daily facilities operation, repair and routine preventive maintenance of HVAC and refrigeration equipment.  Management of maintenance staff, assuring payroll is accurate and submitted on time.  Assigning work orders as needed.  Additional duties as required.

    The Davis Companies, Boston, Massachusetts

    Operations Manager – 2011 to 2014

·        

Manage the facility operations of a 300K 10 story office building and 4 story parking garage on a 17 acre site in Middleton, Massachusetts.

    Cushman & Wakefield, Boston, Massachusetts

    Building Manager – 2009 - 2011

·        

Managed the facility operations of a 300K 10 story office multi tenant building and 4 story parking garage on a 17 acre site in Middleton, Massachusetts. 

·        

Managed the facility operations of a 290K multi-building, multi tenant office building on  a 12 acre site in Danvers, Massachusetts.

    Stonewall Kitchen, York, Maine

    Facility Coordinator - 2008 - 2009

·        

Facility Coordinator for the maintenance department at Stonewall Kitchen's 55,000 square foot corporate headquarters in York, Maine.

    CB Richard Ellis, Chelmsford, Massachusetts

    Facilities Manager - 2004 - 2007

·        

Provide Facility Management for Avaya's Northeast portfolio consisting of 45 locations with a total of 245,000 square feet, including the critical research and development facility in Chelmsford, Massachusetts.

    CB Richard Ellis, Maine

    Facilities Manager - 1995 - 2004

·        

Facilities management for Fleet Bank Maine (Currently Bank of America) portfolio of 107 properties totaling 700,000 sq. ft.

    RM Bradley, Andover, Massachusetts

    Park Superintendent/HVAC Mechanic - 1988 - 1995

·        

The Andover Tech Center a first-class office park consisting of four buildings with 465,000 sq. ft. of rentable multi-tenant office space on a 28-acre campus setting.

 

 

Military Service - US Navy

Resume for Sandra Larocque

Sandra E. Larocque

16 Canterbury Forest, Plaistow NH 03865

Phone: 603-382-6129  

 

 

Objective

To continue my career with an organization that will utilize my LEADERSHIP, PERSONAL COACHING, PUBLIC SPEAKING & ADMINISTRATIVE skills to benefit mutual growth and success.

 

Work Experience

 

Ambit Energy – Independent Consultant                                                                               May 2016 - Present

Prospecting, Marketing, Sales, Recruitment and Training of Team Leaders.

 

Loan Max, LLC: Store Manager                                                                               February 2012 to  June 2016

Business Administration, Marketing, Sales, Collections, Financial Reports,   

Bank Transactions, Recruitment and Training of staff for other locations.

 

Credit Collection Services – Team Leader                                                            October 2010 - February 2012

Inbound call center for National Grid Electric & Gas

 

United States Census 2010 – Enumerator                                                                April 2010 – August 2010

Collection and Reporting of Information to facilitate the generation

of government Census reports.

           

Family Reiki, LLC:  Reiki Therapist, Reiki Master- Instructor                                            April 2003 – January 2010                

Marketing, Budgeting, Event Facilitation, Scheduling, Business Administration,

Corporate Massage, Event Chair Massage, Workplace Wellness Programs.

 

Ocasio’s Martial Arts: Program Director, Instructor                                       July 2005 – November 2009

Marketing, Student Recruitment & Retention, Training staff, Financial Reports,

Manage of Pro Shop, Event Facilitation, Teaching classes as needed.

 

United States Postal Service - Rural Carrier & Clerk                                                                         1995 – 2007

Unloading Trucks, Sorting According to Postal Regulations, General Office,

Delivery to Routes or PO Box, Special Deliveries, Cashier, Inventory/Stocking.   

 

Specialized Training

 

Napoleon Hill Think & Grow Rich Mastermind                             Anthony Robbins Unleash the Power Within

Toastmasters International                                                         G.K.I.C Dan Kennedy Marketing

 

3rd Degree -Black Belt Martial Artist                                            Psychic Development Coach

Resume for Dyan Parker

Dyan Parker

Office Manager

295 Stonebridge Drive   Nashua, NH  03063

603-560-3339

AngelDyan@msn.com

 

 

OBJECTIVE

 

To serve as your results-oriented, high-energy, hands-on Office Manager where I can maximize my talents of organizational and relationship skills while promoting a productive and positive office environment.

 

 

SUMMARY OF QUALIFICATIONS

 

  

Provides HR, AP, AR, IT Support, Customer Service and office management while offering a high degree of tact, initiative, professionalism and judgment.

  

Interfaces well with clients and staff; mediates conflict resolution when necessary.

  

Receives, screens and directs telephone calls on switchboard, answers inquiries and transmits instructions in a consistent, positive manner with pleasant phone protocol.

  

Maintains inventory of office supplies, consumables, equipment, applications and product brochures with day-to-day purchasing activities from order placement to follow through.

  

Establishes office systems to enhance efficiency; manage contracts and price negotiations.

  

Comprehends business practices and procedures to ensure company and federal compliance. 

  

Schedules appointments, travel arrangements, conference rooms and calendar management.

  

Performs administrative duties as required to relieve managers of clerical details.

  

Writes weekly memos and Facebook posts concerning office updates, motivational quotes, agent accomplishments, upcoming events, humor and uplifting stories.

 

Assembles collateral for client meetings, seminars, trade shows and mailings.

  

Compiles and maintains files, correspondence, special reports and projects.

  

Point person for vendors, maintenance, contractors, mailing, equipment, leases and issues.

  

Enters data of insurance applications, investments, agent records and tenant information.

 

Organizes fundraising campaigns, special events and monthly staff appreciation day. 

 

Posts motivational and inspirational quotes and images to encourage positive thinking.

  

Supports and updates Access and ACT! Databases.

KEY SKILLS

 

Highly Organized – Reliability-plus with vast experience in fast-paced office settings, including start-ups, office relocations, staff events, fundraising and celebrations.

Communication - Deals with strong personalities at all levels via telephone, email and in person, to ensure success by actively listening, probing questions, and being results oriented.

Planning - Refined organizational skills that balance work, team support and responsibilities in a timely and professional manner.

Critical thinker and superior attention to detail – Retains and prioritizes large amounts of information.

 

Major strengths include superior organizational skills, competent team player, attention to detail, excellent communication skills, dutiful respect for compliance in all regulated environments, and supervisory skills including assisting with hiring, termination, scheduling, training, payroll and other administrative tasks; ability to incorporate company mission with clear vision to accomplish the corporate goals; expert proficiency in Microsoft Office Suite.

 

EXPERIENCE

 

Office Manager                                   MassMutual Insurance Company                   2012 - Present 

Internet Entrepreneur                          Trump Network / Nerium                                2009 - 2015 

Executive Assistant                            Elizabeth Tamposi                                        2009 - 2013 

Office Manager                                   ISO  / AQS Solutions                                   2006 - 2009 

Administrative Assistant                    Project Control Company                                2004 - 2006 

Senior Executive Assistant                Gilbane Building Company                             2003 - 2004 

Executive Assistant                           The Late C.B.Mead, Esq.                              2002 - 2003 

Office & Admin Manager                     Open Software / ManageSoft                         1995 - 2001

 

EDUCATION

Rivier College                                     BA in Education & Special Ed                       Nashua, NH

Resume for Lisa Shores

LISA SHORES

Georgetown, MA         

             LShoresasl@outlook.com                     

www.linkedin.com/in/lisashores

 

SUMMARY:  ExemplaryHuman Service worker:  Case Management, Individual Support, Referrals & Medical Management, 15+ years advocating for children, adults and elderly in their workplaces, family settings, schools, Adept Supervisor and team leader, inspiring excellence in service delivery, Experienced using problem solving and strategies in small group and individual settings, 6+ years skilled in employee relations; supervision, evaluations, development, unemployment, conscientious with onboarding staff; interviewing, checking references, hiring  and training employees

 

EXPERIENCE:

ASSISTANT DIRECTOR OF INDIVIDUAL SUPPORT SERVICES     2015 - 2016

   Cooperative for Human Services, Lexington, Massachusetts

Provided leadership, direction & supervision to Program Managers, Program Coordinators and Direct employees. Directly oversaw & coordinated all aspects of services delivered to 70 people living independently in the community, provided scheduling for 20 staff, initiated training and program development. Ensured agency, state and national service standards were achieved.   Performed regular quality assurance functions. Provided 24-hr on-call support to the department.

FREELANCE AMERICAN SIGN LANGUAGE INTERPRETER      2011 - Present

    Shores Sign Language Interpreting Services, Georgetown, Massachusetts

Facilitate communication and cultural medication between Deaf/Hard of Hearing and hearing individuals in a variety of settings including Educational, Governmental, Employment and Medical/Dental; Hospital and Private practice, OB/GYN, Pediatric, Pulmonary. Working in Massachusetts and New Hampshire.

 

COMMUNITY SUPPORT SPECIALIST/JOB COACH                    2010 - 2012

    Northeast Deaf and Hard of Hearing Services, Concord, New Hampshire

*Association of Community Rehabilitation Educators (ACRE) certified Job Developer.

Case management for Deaf and Hard of Hearing community members. Assisted in job search, Interview preparation and job placement, matched individual’s background, skills, and interest with job openings. Provided discrepancy analysis, barrier intervention, job shadows to aid in successful job placements. Established and maintained working relationships with employers and public agencies to secure opportunities.

 

 

ACTIVITIES ASSISANT FOR DEAF/BLIND RESIDENTS                2009 - 2010

    New England Homes for the Deaf, Activities Department, Danvers, Massachusetts

Provided Deaf/Blind individuals with recreational and leisure activities.  Facilitated integration into the general population's ongoing activities.  Initiated weekly visits from Therapy Dogs.

ENROLLMENT SPECIALIST   2005 - 2007

    Northern Essex Community College, Deaf and Hard of Hearing Services, Haverhill, Massachusetts    

Originated and maintained databases for recruitment and enrollment.  Orchestrated open houses for future students, provided orientation training, scheduled assessment testing, built upon retention strategies, resulting in student enrollment doubling through my efforts.

** Employee Performance Recognition Award 2007

CASE MANAGER/INDEPENDENT LIVING SPECIALIST        1997 – 2007

    Latham Family/Nick Latham, Groveland, MA

Promoted a strong quality of life to a gentleman with Parkinson's Disease. Encouraged adaptive ways of living, and skill building to maximize strengths. Worked to maintain independence in decision making and preserving personal dignity. Monitored financial matters, legal preparation for trusts and his will.

RESIDENTIAL PROGRAM SUPERVISOR 1994 - 1997

    Cooperative for Human Services, Malden, Massachusetts

Provided supervision to Program Directors, including personnel issues, clinical concerns as well as ongoing resident case management.  Interviewed candidates, checked references and hired staff.  Performed investigative work related to concerns of staff and residents. 

GROUP HOME PROGRAM SUPERVISOR                   1989 - 1992

    Agape of Appleton, Inc., Appleton, Wisconsin

Directed seven residential facilities, serving 50 adults and children.  Trained, reviewed and evaluated staff.  Facilitated individual professional growth of Residential Staff in areas of problem management and resident rights. 

EDUCATION:

STATE UNIVERSITY OF NEW YORK AT BROCKPORT, Brockport, New York

Bachelor of Science, Psychology

 

NORTHERN ESSEX COMMUNITY COLLEGE, Haverhill, Massachusetts

Deaf Studies: Sign Language Interpreter Certificate Program, high honors

 

CERTIFICATE:

Job Developer - Association of Community Rehabilitation Educators (ACRE) certified - March 2011 Managing Human Resources Certificate - November 2011

CREDENTIALS:  National Interpreter Certification - Knowledge exam, New Hampshire American Sign Language Interpreter Classification System, New Hampshire Licensed American Sign Language Interpreter, Association of Community Rehabilitation Educators (ACRE)

AWARD:   Employee Performance Recognition Award - Northern Essex Community College - 2007

TRAININGS:

Heartsaver First Aid CPR AED - April 2016, Basic Human Rights - April 2015, Human Rights Officer Training - April 2015, Basic Fire Safety Training - March 2015, Human Service Worker Safety - May 2015, Proactive Alternatives for Change - December 2014, Support Service Provider Training; supporting Deaf/Blind individuals - November 2008

 

 

 

Resume for Linda Trapasso

Linda S. Trapasso

 

LSTrapasso@gmail.com                                                               C 603-320-8033                                  http://www.linkedin.com/in/lstrapasso

 

SENIOR TECHNICAL WRITER / USER ASSISTANCE SPECIALIST

 

PROFESSIONAL PROFILE

 

Excellent writer communicating what the user needs. 10+ years of experience and an MS degree make it easy to research and gather information from engineers, team members, and users, and to collaborate for team success. Adaptable and flexible. Quick learner. Revises legacy information or writes new information. Uses information architecture to coordinate documents and online help, and to meet end user needs and deliver on time.

 

Deliverables – Product Overviews, End User Guides, Quick Start Guides, How to Guides, Installations, System Management/Administration Guides, Reference Manuals (languages, commands, developer, administrator), Step-by-Step Instructions/Tutorials, Policies and Procedures, SOPs, SDKs/APIs, Online Help, Release Notes, Reports, Errata.

 

Tools – MS Word, MS Visio, SnagIt, MS PowerPoint, MS Excel, Adobe Acrobat, MS Paint, MS SharePoint, Content Management Systems, Code Management Systems, Wikis, SGML/SDML, HTML/CSS, FrameMaker, RoboHelp, Photoshop, Dreamweaver.

 

Technology – Web interfaces, GUIs, and CLIs; Server, Distributed, and Web apps; operating systems, languages (HTML, SGML, Java, and JavaScript), Object Oriented, ITIL, storage, networking, financial, databases, video servers.

 

Writing/User Assistance

w 

Documented approximately 100 procedures not previously available for transfer of work to India.

w 

Wrote 220 billing procedures (180 were not documented) and managed files with SharePoint.

w 

Developed single-source UPD content via a Lotus Notes application and managed documents with SharePoint.

 

Usability/User Experience

w 

Gathered information from users on their issues with a client onboarding Macro and wrote requirements to resolve those issues.

w 

Identified client needs through online meetings and improved, revamped, and simplified ITIL-based processes to meet those needs.

 

Communication

w 

Conducted meetings with all levels of the business units and learned the details for their reporting procedures.

w 

Interviewed clients and HP personnel to understand their needs and perspectives regarding the ITIL processes.

 

Research

w 

Process mapped new ITIL-based client processes with the client and then developed new procedures to support them.

w 

Interviewed SMEs via telephone, email, and Intranet chat to gather needed information and updated the UPDs using this data.

 

EXPERIENCE

 

Technical Writer Consultant, State Street Corporation, Boston, MA                                                                                       2013 to 2016

 

Worked on the Business Analyst team responsible for an internal Dynamic Margining, Collateral Validation, and Enhanced Custody financial application set. Began with Technical Writing tasks and progressed to Business Analyst tasks. Interviewed users to learn their perspective/experience with the internal application, gathered requirements, and analyzed the data. Project management and governance tasks. Designed and wrote necessary forms, guides, and SOPs. Documentation writer for five internal software applications.

§ 

Wrote user administration procedures and set up 100+ user accounts for internal non-production application systems. Provided these procedures to and trained the appropriate corporate groups responsible for internal production application systems. Performed user administration on internal non-production systems and trained a BA to take over this work.

§ 

Interviewed and job shadowed users to discover their issues with an MS Excel Macro for onboarding clients to the internal application. Wrote requirements for the next Macro version. Worked with the developer to implement the Macro requirements. Tested the Macro and monitored user testing of the Macro. Trained a BA to take over this work.

§ 

Gathered user requirements. Performed audience analysis.  Designed and wrote 55+ new internal SOPs, Quick Start Guides, User Guides, Installation Guides, User and System Administration Guides, and User Account Request Forms.  

§ 

Stored documents in project SharePoint and posted to project WIKI. Assisted with managing items in project SharePoint and project WIKI.

§ 

Performed governance activities, such as archiving 200+ project files and conducting 100+ internal user re-certifications.

 

Technical Writer (Contract), Stratus Technologies, Maynard, MA                                                                                                         2013

 

Worked with consultants to gather department descriptions and high-level processes for restructuring purposes.

§ 

Gathered information by meeting with department employees. Identified department members, tasks, equipment, and more.

§ 

Wrote department descriptions using a template from the consultants. Interviewed employees for more detailed data and to obtain process and infrastructure diagrams.

§ 

Researched internal and external online resources for each department and added those to the department descriptions.

§ 

Wrote a step-by-step guide for the Sustaining Engineering release process (which previously did not exist). Interviewed the engineers to learn the procedures, obtain process maps, and identify the locations of online resources. Completed this document in five business days.

 

Technical Writer (Contract), State Street Corporation, Boston, MA                                                                                       2012 to 2013

 

Wrote report production procedures for the Finance Transformation Program Management Office (PMO). Worked with Business Analysts/Financial Analysts in USA and Canada. Coached writers in Boston and Bangalore.

§ 

Conducted meetings with all levels of the business units. Interviewed and job shadowed the BAs/FAs to understand the reporting needs and to gather steps for report creation. Report creation utilized the output from various internal tools, databases, and Excel spreadsheets.

§ 

Developed Visio process flows and wrote step-by-step instructions for creating the reports. Validated this information with reviews.

§ 

Observed similarities in reporting activities and brought it to the attention of the PMO and BAs/FAs. All agreed to reduce the number of reports after reviewing these overlaps. Revised the procedures to reflect this change.

§ 

Wrote instructions for 100+ report procedures (which previously were undocumented), including screen captures and Visio process flows. Designed, developed, and maintained an MS Word template for the reporting procedures. Maintained library of completed procedures in SharePoint. Managed writing schedule and reviews of procedures with their process flows. Delivered on time.

 

Technical Writer (Contract), National Financial Services, LLC/Fidelity Investments, Boston, MA                                                 2012

 

Wrote procedures for the NF Billing group before they moved to Texas. Interviewed and job shadowed Financial Analysts in Boston and Texas to obtain detailed information. Trained an FA in Texas to take over this work.

§ 

Determined the client setup procedure by reviewing the client contracts and various computer applications. Had walkthroughs with the FAs to verify the client setup procedure.

§ 

Wrote step-by-step instructions with screen captures for 180 new billing procedures and updated 40 existing billing procedures. Confirmed these procedures with the FAs through job shadowing and reviews.

§ 

Organized and maintained the completed billing procedures on the group’s SharePoint site.

 

Technical Writer Consultant, Hewlett-Packard, Andover, MA (remote)                                                                                 2009 to 2011

 

Customized ITIL-based Policies and Procedures Manuals (PPMs) to match the contracts HP made with clients for IT services. Collaborated with writing team or worked individually. Trained a writer in Costa Rica to do this work and provided job aids for same.

§ 

Interviewed clients and HP personnel to understand their needs and perspectives regarding the ITIL processes.

§ 

Analyzed the client contracts to determine what parts of the PPM were needed. Revised ITIL-based process maps and procedures from the template to meet the client’s contract requirements for the PPM.

§ 

Created new ITIL-based processes to meet client demands when they were not available in the standard PPM.

§ 

Organized online reviews of the process maps and step-by-step instructions. Revised as needed. PPMs varied in size from 15 to 50+ chapters.

§ 

Improved, revamped, and simplified ITIL-based processes to meet client needs. Delivered on time.

 

Technical Writer Consultant, Fidelity Investments, Merrimack, NH                                                                                        2007 to 2009

 

Worked on the Process Documentation team providing User Process Document (UPDs) for internal backend office associates working on Defined Benefits and Defined Contributions for Fidelity’s clients.

§ 

Designed, wrote, and revised the Intranet-based UPDs using a customized version of Lotus Notes, including single source content. Developed graphics as needed. Stored project and team documents in SharePoint and EDMS.

§ 

Interviewed subject matter experts via telephone, email, and Intranet chat. Revised the UPDs using this data.

§ 

Designed the information architecture and wrote Fidelity Intranet-based documentation for a new internal software tool. Member of team co-located in New Hampshire, Massachusetts, and North Carolina. Stored the documents on the client’s Intranet site. Nominated for Veritude Employee of the Quarter, Q3 CY 2008.

 

Legal Writer/Legal Assistant, Welts, White & Fontaine, P.C., Nashua, NH                                                                         2004 to 2006

 

Compiled and drafted legal documents and correspondence for civil litigation, estate planning, probate administration, and corporate matters. Researched legal information in LexisNexis and New Hampshire government Web sites. Performed administrative tasks.

 

EDUCATION – MS Geology, Acadia University, Wolfville, NS, Canada. BS Earth Science, cum laude, Salem State University, Salem, MA

 

PROFESSIONAL DEVELOPMENT – Software Technical Writing Certificate. Introduction to Creating Web Sites with Dreamweaver Certificate. Java/JavaScript. Human-Computer Interaction Intensive Certificate. Contextual Inquiry, Structured Documentation, ISO 9001, Information Mapping, Indexing, Copyediting. Paralegal Certificate. Landmark Self Expression and Leadership Program (SELP).

 

 

VOLUNTEER WORKFounder and Board Member, Nashua Career Network Connection (NCsquared); Bulletin Columnist and Committee Member, Religious Community; Volunteer SELP Coach, Landmark Education.

Resume for Jessica Stern

JESSICA T. STERN

(603) 557-4570 | 38 Royal Crest Drive APT 7, Nashua NH 03060 JessicaTStern@gmail.com|https://www.linkedin.com/in/jessicatstern

 

ABOUT

A highly motivated and enthusiastic professional who is adaptable and thorough. Is equally effective at working in a team or in a more solitary setting, as well as being dedicated and reliable in their work. A quick learner who is methodical and detail oriented. Able to meet deadlines effectively in a dependable and punctual manner. Strong multi tasker who is ready to succeed in a skilled position.

 

SKILLS


v 

Administrative

v 

Attention to detail

v 

Writing and Editing

v 

Written Communication

v 

Computer Skills

v 

Listening

v 

Multitasking

v 

Organization

v 

Prioritizing

v 

Providing Support

v 

Social Media (Facebook, Twitter, Instagram)

v 

Blogging

v 

Basic IT


 

PROFESSIONAL EXPERIENCE

Writer for Website and Social Media, Twill Fabric & Yarn, Nashua NH (Sep. 2015 – Present) (Volunteer)

Creates pages for website and posts for social media accounts

Data Analyst, Amazon, Cambridge MA (Jan. 2016 – Dec. 2015) (Contract)

Transcribe and annotate audio data

Executive Assistant, Northeast Broadcasting Company, Bedford NH (Aug. 2014 – Sep. 2014)

Answer multi-line phones and maintain extensive records for executive

Information Desk Assistant, O’Leary Library, UMass Lowell, Lowell MA (May 2012 – Dec. 2013)

Greet library patrons and offer assistance when needed

Office Assistant, Department of Physics, UMass Lowell, Lowell MA (Sep. 2010 – May 2012)

Collate mailings, grade student tests, and other tasks as needed for specific professor

Associate, Petsmart, Sunrise FL (Jun. 2009 – Aug. 2009)

Provide support in fish department and cashier as necessary

Associate, Kohl’s, Nashua NH (Apr. 2007 – Jul. 2007)

Cashier and floor stocking of merchandise

OTHER EXPERIENCE

Writer and Podcaster, My Knitting Life, Blog: http://myknittinglife.wordpress.com (Mar. 2011 – Present)

Intern, Pollard Memorial Library, Lowell MA (Sep. 2013 – Jan. 2014)

Retail Associate, Petsmart, Sunrise FL (May 2009 – Aug. 2009)

Retail Associate, Kohl’s, Nashua NH (Apr. 2007 – Jul. 2007)

 

 

EDUCATION

Bachelor’s Degree, English, UMass Lowell, Lowell MA

 

Associates Degree, Liberal Arts, Landmark College, Putney VT

Resume for Lynne Barletta

Lynne Barletta

 

22 Stonewall Drive

 Woburn, Massachusetts 01801

(781) 608-6309 / lynne.barletta12@gmail.com

www.linkedin.com/in/lynnembarletta

 

SUMMARY 

Successful Account Manager with proven track record in client satisfaction and retention.   Proficient in managing all aspects of client implementations.  Demonstrates clear understanding of customer needs.  Skilled relationship builder, Detail oriented and highly organized friendly professional. Passionate about healthcare and committed to delivering high quality work.   Flexible, resourceful and creative

 

COMPUTER SKILLS 

Microsoft, Excel, PowerPoint, Word, Access, Outlook, SharePoint, Crystal Reports, Meditech, EPSi, Salesforce 

 

EXPERIENCE 

hallmark health system, inc              Woburn, MA   2011 -   2015

Manager, Decision Support 

Managed DSS System along with two supervised professional staff, generated routine Flex Budget analyses, clinical analyses, facility and product line profitability, program review/expansion, etc. Developed ad hoc analyses for consultants and regulatory agencies.

 

·        

Served as Project Manager on Decision Support System Implementation – completed on schedule with minimal resources and IT support.

·        

Redeveloped Quarterly Campus Profitability reports, increased accuracy of reconciling items to source system to less than 1%

·        

Instituted new cost methodology resulting in accurate allocation of drugs and medical supply cost by case. 

 

webmd (formerly HeatlhShare)                        Acton, MA   2004 – 2010

Implementation/Account Manager

Managed from ten to fifteen clients, designed and presented all training materials. Subject matter expert. Led new client implementations.  Collaborated on software issues and solutions.  Produced quality assurance reports and analyses.  Directed resources and teamed with other departments on ad hoc projects. 

 

·        

Improved relationship of difficult and unhappy client on brink of leaving, Gained renewal of $69,000 per year contract for three years.

·        

Forged excellent working relationship with client extremely reluctant to leave previous account manager.  Achieved renewal of contract for $76,000 per year.

·        

Engaged with Software Designer in redesign of report export tool.

 

hallmark health system, inc                                   Malden, Massachusetts     2001 - 2004

Senior Financial Analyst

Advanced through promotion. Analyzed profitability of proposed and existing product lines as well as physician practices. Presented analyses to senior management and identified new areas of revenue stream. Supervised and trained staff and other department analysts. Served as key member of Decision Support System evaluation team. 

 

·        

Sole member of Finance Team responsible for Decision Support System Implementation. 

·        

Created model to facilitate generation of monthly ratio of costs to charges for Healthshare database.  Enabled calculation of costs within less than one percent of actual costs.

·        

Identified new source revenue, derived from resident rotations to additional institutions, resulting in $60,000 additional annual revenue.  

 

ADDITIONAL EXPERIENCE                                  

Financial Analyst  hallmark health system, inc  malden, ma 

Budget and Decision Support Analyst  mount auburn hospital, cambridge, ma 

Senior Accountant   mount auburn hospital, cambridge, ma 

 

EDUCATION 

merrimack college, North Andover, MA - B.S., Accounting

 

Resume for Miriam Bonn

Miriam H. Bonn

mimbonn@gmail.com

978-201-1812 

Communications Specialist

* Delivering messages that resonate in formats that engage *    

PROFESSIONAL PROFILE:  Self-directed, creative marketing writer, editor and project manager, and curious researcher with excellent interviewing skills.  A productive collaborator, experienced in teamwork and leadership in cross-functional and cross-cultural environments.     

·        

Marketing, internal, IT/change, and corporate communications;

·        

Exceptional writing and editing skills;

·        

Content creation, including researching content for range of topics, aligning deliverables  to audience, marketing goals and brand, and collaborating with client and production teams to deliver final product;

·        

Proven ability to understand and communicate the business benefits of complex technology offerings;

·        

Well-developed project management, organizational and collaboration skills;

·        

Adept at repurposing content for a range of platforms, such as web copy, press releases, articles and marketing collateral.

 

WORK EXPERIENCE

 

LOWELL HEALTH DEPARTMENT                                                                                                  1/2014 – 12/2015

Communications Specialist (Contract)

§ 

Updated, improved and expanded content on Health Department website

§ 

Researched, wrote and published ongoing series of articles and news items, keeping web content fresh and providing timely information to the public

§ 

Created editorial calendar

Outreach Worker (Grant-funded)

§ 

Designed and implemented outreach program to educate retailers about Lowell’s ordinance banning synthetic recreational drugs, achieving 100% compliance

§ 

Developed and delivered community education programs and events, working collaboratively with existing coalitions and task forces

 

MB COMMUNICATIONS                                                                                                                               2000-Present

Independent Marketing Communications Consultant

Provide writing, editing and communications services to high-tech companies such as EMC, Computer Associates, Hewlett-Packard, Compaq, Facilitate.com, Intellisoft, Dimension Data, Philips Medical Systems, Walleye Technologies and Nevada Learning Series. Highlights include:

Writing and Content Creation

§ 

Researched and wrote customer success stories for multiple uses, including print and web

§ 

Wrote numerous sales guides, presentations, collateral pieces, white papers and web copy for IT outsourcing services company and other clients

§ 

Created and published targeted newsletters for multiple audiences

§ 

Created reusable modular content for complex proposals, working closely with technical subject matter experts  

§ 

Planned and created change communications for technology transitions for a Fortune 100 company

Web Site Planning and Content

Focus on seamless, intuitive user experience and aligning web content and structure with marketing strategy and target audiences

§ 

Designed and wrote web content, including customer testimonials, for multiple organizations

§ 

Managed content refresh to refocus website from investor-oriented to sales-oriented:  revised content and information architecture, created new content and managed implementation

Additional Projects

§ 

Wrote and produced series of interactive CDs to train resellers in networking solutions

§ 

Provided communications consulting for high-tech startup introducing innovative product

§ 

(Business Analysis) “Unstuck” an ongoing content management (MS CMS) intranet implementation project:

o  

Documented current state, developed user requirements and gap analysis, mapped next steps for project

o  

Developed requirements and plan template for implementation within individual groups

  

PREVIOUS WORK EXPERIENCE 

COMPAQ COMPUTER CORPORATION                                                                                   

eCommerce Business Analyst                                                                   

 

DIGITAL EQUIPMENT CORPORATION                                                                                     

Worldwide Intranet/Extranet Publishing and Marketing Manager

Electronic Reseller Communications Manager

  

EDUCATION 

Clark University, Worcester, MA  BA, Philosophy, English 

Western Galilee Community College  Certificate, Advanced Video Production

Resume for Faith M. Brosnan

Faith M. Brosnan                                                            978.430.5133

faith.brosnan@comcast.net                                                                linkedin.com/in/faithbrosnan

 

Summary Statement:  Work closely with cross-functional teams to produce high quality work. Experience in Content Management System to optimize system and processes for best results. Coordinate with manufacturing and vendors to ensure deliverables are submitted on a timely basis.

 

Experience:

Digital Asset Manager                                                                                           June ’15 – Apr. ‘16

     SapientNitro, Boston, MA

• Prioritize Ram Digital Asset Management for Fiat-Chrysler, which includes organizing digital assets, gather and document metadata and usage rights info, follow art numbering guidelines

• Participate in project kick-offs and need to request, organize, and deliver final assets to Project Manager and/or Designer

• Manage digital assets and metadata delivery dates per the Chrysler VAM requirements

         • Coordinate new/retouched digital assets through product review

         • Ensure that final assets are product correct and approved

• Point person for Creatives (e.g. photo shoot decks, requests assets in EVE database)

 

     Freelance Graphic Design & Production                                                        Jan. ‘14 – present

• Preflight files before sending deliverables to vendor

     • Design eye-catching front covers for college textbooks

     • Create simple illustrations for Spanish Grammar Tutorial

     • Coordinate and design multimedia materials and ancillary covers

     • Reformat book interiors

 

Associate Art Director                                                                                          Sept. ‘08 - Dec. ‘13

Cengage Learning, Boston, MA

• HM College Division was acquired by Cengage Learning on June ’08, and was promoted
to Associate Art Director

• Review remaining Houghton Mifflin cover mechanicals before sending files to printer

• Art directed following disciplines: Music, Course Technology, Developmental Reading and Writing

• 2012 winner in the 55th Annual New England Book Show for cover and interior designs

• Scheduled cover design kick-off meetings; invited Editors/Publishers, Content Project Manager and Manufacturing Coordinator to discuss upcoming titles

• Initiated hiring designers to create eye-catching cover and interior designs

• Maintain spreadsheet of the assigned disciplines ensuring all files from designers are submitted
on time

• Close contact with the Content Project Manager ensuring all deliverables from designers are submitted to the vendor on a timely basis

 

 

Freelance Graphic Designer                                                                               Dec. ‘05 - Sept ‘08

Houghton Mifflin, College Cover Design, Boston, MA

Cengage Learning (formerly Houghton Mifflin Harcourt, College Division)

• Design college textbook covers

• Review cover mechanicals before sending files to printer

• Coordinate and design all multimedia materials and ancillary covers

 

 

Cover Design Assistant                                                                                       Aug. ‘04 - Nov. ‘05

Houghton Mifflin, College Cover Design, Boston, MA

• Maintain spreadsheet containing all college textbook titles

• Liaison to designers and obtaining files in a timely manner to the vendor

• Manage all multimedia and ancillary materials

• Participate in weekly meeting with Design Director and Cover Design Manager to discuss
Bound Book Dates

 

Freelance Graphic Designer                                                                               Apr. ‘04 - Aug. ‘04

Houghton Mifflin, Custom Publishing, Boston, MA

• Design custom covers for colleges and universities

• Reformatting interiors

 

Skills:

Adobe Creative Suite:         InDesign  | Illustrator | Acrobat  |  Bridge   |   Photoshop

Microsoft Office:     Word  | Excel  |  Lync  |  PowerPoint  | Outlook

 

Education:

Bachelor of Fine Arts, Design    Rivier University, Nashua, NH

 

Associates Degree, Science   Endicott College, Beverly, MA