Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Job Wanted

Resume for Denise Atherton

Denise Atherton

NONPROFIT & SOCIAL SECTOR MANAGEMENT

Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.

PROFESSIONAL EXPERIENCE

The Provident Bank, Amesbury, MA                                                                                            2004 – 2016

Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans. 

Assistant Vice President, Compliance Officer & Internal Audit Manager                           2012 – 2016

Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department.  Operated Board of Director, Executive Team and employee corporate training.

Department Operations, Management, & Training:

·        

Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.

·        

Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.

·        

Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.

·        

Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.

·        

Supervised and mentored Compliance and BSA Specialist staff members.

·        

Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.

·        

Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.

Customer Service & Client Relations:

·        

Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.

·        

Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.

·        

Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.

Compliance Officer                                                                                                                       2010 – 2012

Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.

·        

Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.

·        

Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.

·        

Reported directly to Board of Directors and led all Compliance Committee meetings.

·        

Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.

Compliance Specialist                                                                                                                    2008 – 2010

Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.

·        

Promoted based on strong aptitude for the handling of legal and business documentation.

·        

Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.

·        

Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management. 

Deposit Operations Specialist                                                                                                      2004 – 2008

Process, review and file all account opening documentation.

·        

Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.

·        

Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.

·        

Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.

·        

Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.

NONPROFIT EXPERIENCE

West Newbury Historical Society, Secretary – Clerk – Volunteer                                            2016 – Present

Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.

West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer  2010 – Present

Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.

Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader             Summer 2016

Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.

West Newbury Riding and Driving Club, Board of Director Member                                         2012 – 2016

Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.

Pentucket Pony Club, United States Pony Club, Inc., Treasurer                                                2006 – 2013

Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office.  Filed all state and federal tax forms.

West Newbury Parent Teacher Organization, Inc.,

Executive Board Member – Steering Committee Member – Program Chairman                                 1998 – 2006

Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.

EDUCATION & CERTIFICATION

Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA                   2010 - 2015

Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C.     2012

National Compliance School Certificate, American Bankers Association, Washington, D.C.            2010

 

B.S., Business Administration, Southern New Hampshire University, Manchester, NH                    2009

Resume for Alicia Page

Alicia Page

246 Market St., #327

Lowell, MA  01852 ** 978-726-1816

33Highlighted Skills:

·        

Excellent written and verbal communication skills

·        

Professional phone demeanor, multi-line telephone experience

·        

Accurate keyboarding (65wpm)

·        

Experience in Microsoft Office, QuickBooks, database management and financial software

·        

Organization and efficiency

·        

Attention to detail and mathematical aptitude

·        

Courtesy and respect for co-workers and the public

Professional Experience:

Various Employment Agencies, Greater Boston Area                                                                                09/2015 - Present

Temporary Receptionist

·        

Corporate Receptionist for Princeton Properties, Exogenesis, Arqule: answered multi-line phones and transferred calls; greeted visitors; prepared shipping waybills; performed clerical work as assigned.

·        

Data Entry Specialist: Segue Manufacturing - assisted with a shop system conversion by matching imported database records to old system, creating new records, identifying and completing missing information, and preparing new system to go “live.” Animal Hospital of Nashua – recreated detailed records of animal medical treatment.

Eliot Community Human Services, Lexington, MA                                                                                   01/2014 – 08/2015

Courier

·        

Delivered confidential packages twice weekly from Lowell to Lexington.

Merrimack Valley YMCA, Lawrence, MA                                                                                                    01/2010 – 10/2011

Administrative Assistant, Camping Services Branch

·        

Registered campers and entered payments using EZ Camp and EFinesstri database software.

·        

Created system for processing and filing registration forms.

·        

Interacted extensively with parents by phone to obtain missing health and registration forms.

·        

Collected outstanding accounts receivable and created payment plans in Excel.

·        

Processed daily End of Shift report. Composed correspondence and edited newsletter.

·        

Responded to on-line inquiries.

·        

Handled large mailings including redirecting returned mail.

·        

Ensured all day campers were delivered home by final bus.

 

The Packaging Team LLC., Dracut, MA                                                                                                        09/2007 – 11/2009

Administrative Assistant/Customer Service Representative

·        

Assisted Owner in designing order processing system.

·        

Accurately handled complete order processing cycle including printing orders, generating shipping quotes, billing credit cards, issuing shipping labels, and preparing picking tickets.

·        

Replied to calls and email to place orders, describe products, send samples, and resolve shipping issues.

·        

Created invoices and maintained inventory.

·        

Managed accounts payable and receivable.

·        

Organized and maintained filing system.

Meadowmere Motel Corporation, Billerica, MA                                                                                      02/2005 – 08/2007

Accounting Clerk

·        

Assisted administrator with payroll, accounts payable, Excel projects, filing, and general administrative tasks.

Volunteer and Seasonal Positions:

·        

Renaissance Club, Board Member and Media Contact

·        

Merrimack Repertory Theatre, Development Assistant

·        

Lowell National Historical Park, Information Specialist

·        

Lowell Telecommunications Corp., Membership Assistant

·        

National Alliance on Mental Illness, Information Specialist and Fundraiser

 

 

Resume for Julius Pontes

 

JULIUS P. PONTES

 

10 Dunstable Road ·    Westford, Massachusetts 01886    ·    Home- (978) 692-4294  ·   Cell- (978) 319-5097

 

  

OBJECTIVE:            To maintain a challenging position that will fully utilize my proven culinary management skills, energy,

                                creativity, and knowledge of the food service and hospitality fields. 

 

STRENGTHS:

                                ·Proven track record for improving food quality while maintaining low food costs

                                ·Assumed greater accountability and responsibility throughout career progression

                                ·Ability to train, motivate and retain quality management and service teams.

                                ·International training and experience with focus on European, Indian, and American Cuisines.

 

EXPERIENCE:        

Chef/Hobbs Brook Management  (2014 – 2015)

·Reduced operating costs of Corporate Dining facility from 85% to 65% during tenure

                                ·Improved client approval rating by introducing healthy action station options to daily menu 

 

Director of Dining Services / Unidine Corporation (2012 – September-2013)

                                ·Responsible for leading the day to day dining operations in a senior-living environment with 72 full time residents

                                · Oversee purchasing, food production, training, hiring, budget maintenance, and quality controls                 

·Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads

 

Executive Chef / Nashawtuc Country Club (2007 – 2012)

                                ·Improved quality of food and beverage offerings resulting in membership increase from 400 members in

                                     2007 to 475 members in 2011

                                ·Reduced food cost from 68% in 2007 to 32% by 2011 by monitoring production, waste, and theft

                                ·Doubled the number of meal covers served in restaurant due to increased food quality, 2007 to 2011                            

                                

Executive Chef / Beechwood Hotel, Worcester (2002 – 2007)

                                ·Uphold culinary standards for Worcester’s premier hotel venue.

                                ·Received 4 star rating for Harlequin restaurant in 2002, a shift from 3 stars in previous year                        

·Improved productivity while increasing cover counts and guest satisfaction

 

ADDITIONAL

TRAINING:                                           

                                ·Bahrain, Ramada International, Jeddah (Saudi Arabia), Ramada International

                                ·Zurich (Switzerland), Nova Park Hotel and the Silver Ranch Restaurant

                                ·Munich (Germany), Bierischerhoff Hotel

                                ·Paris (France), Maxim’s Restaurant, Lyon (France), Paul Bocuse Restaurant

                                ·London (England), Hilton International

 

MEMBERSHIP

Les Amis d’Escoffier Society

 

EDUCATION:         

Hotel Fachschule, Zurich Switzerland, Culinary Diploma  

Institute of Hotel Management, New Delhi, India

 

                                Apprenticeship, Taj Intercontinental Hotel, Bombay, India   

Resume for Roseann Vardaro

ROSEANN VARDARO

24 Old Homestead Road

Westford, MA  01886

 (978) 808-6864 (Cell)

RoVardaro@aol.com

 

 

SUMMARY

Strategic marketing and business professional with experience in worldwide strategic and tactical marketing, new product development and launch, and project management. Creative problem-solver with strong analytical skills and technical knowledge supporting strong sustainable bottom-line results.

 

EXPERIENCE

 

STEMGENT, A REPROCELL GROUP COMPANY, formerly part of Stemgent-Asterand, Lexington, MA   2013-2016

Global developer of stem cell reagents, cell culture tools, and provider of contract services and human tissue.

 

Director of Marketing

Responsible for strategic and tactical marketing plans and activities with a seven-member team including customer service and technical support, product management, graphic design and web development.

·        

Successfully launched two induced pluripotent stem cell RNA reprogramming kits worldwide being first to market a cost-effective and robust RNA blood reprogramming kit and service.

·        

Achieved 20% year-on-year revenue growth from 2014 to 2015 with a varied product mix of commoditized and differentiated products and services.

·        

Established cross-selling strategies to augment Japan and United Kingdom made product sales in the Americas.

·        

Led branding strategy, design and messaging integrating three newly acquired companies and implementing the branding strategy across all group companies.

 

CORNING LIFE SCIENCES (Acquired BD BIOSCIENCES DISCOVERY LABWARE), Tewksbury, MA 2007-2013

Global developer and manufacturer of ADME/Tox reagents and contract service provider, and cell culture tools.

 

Product Manager-ADME/Tox Products and Contract Research Services

            P&L and strategic responsibility for all ADME products and contract research services. Drove definition, development and launch phases of three major new products. One resulting in worldwide market share of 70% in human tissue fractions and establishing the Corning liver microsome product as the industry gold standard. A second new disruptive technology is gaining rapid adoption moving research from week long drug transporter cell line cultures to a robust, stable cryopreserved quick culture model completed in two days.

·        

New drug transporter product line was fastest growing product line in year one for Corning Life Sciences, securing recognition at Corning Corporate for best customer understanding, product definition and launch execution

·        

Grew major hepatocyte product line 16% from 2011 to 2012 with launch of new product in July 2011, and major competitive win of +700K.

·        

Develop yearly strategic and tactical plans for ADME products and Contract Research Services.

·        

Created collateral for new and existing products including datasheets, user guides, banner ad content, e-blasts, customer newsletters, conferences, trade shows, and press releases.

·        

Led key account management of large pharmaceutical multi-site accounts for large multi-product deals

 

THERMO FISHER SCIENTIFIC, Milford, MA                                                                                       2003-2007

Global developer and manufacturer of sample preparation products for life sciences, clinical and general purpose applications.

 

Product/Marketing Manager-Vacuum Concentration, Freeze Drying, Cell Disruption, Electrophoresis and Centrifugation

            Established integration strategy for Thermo vacuum concentrator and freeze dryers with newly acquired European company with products based in Denmark, France and the Czech Republic. Drove high-throughput and bench model drug discovery vacuum concentrators, and small scale freeze dryer product development for 2006 worldwide launch. Developed centrifuge market positioning for cell and tissue culture markets to augment revenue.

·        

Increased centrifuge orders in cell and tissue culture segment 30% with focused positioning using web-based advertising and promotions, distributor print collateral and focused ad campaigns.

·        

Expanded market sales in high-throughput drug discovery vacuum concentration 2X prior year.

·        

Led key account management of large corporate pharmaceutical account including instrument project management, service, and applications support.

·        

Managed product integration, including defining the product portfolio for vacuum concentrators and freeze dryers after acquisition of European company.

 

VARIAN, INC., Lexington, MA                                                                                                              2001-2002

Global developer and manufacturer of vacuum products for life science and analytical instrument markets.

 

Market Segment Manager for North America-Analytical Instrumentation

Expanded North American presence in mass spectrometry and other analytical instruments requiring vacuum. Developed and drove product programs to introduce new products to capture more market share.

·        

Led worldwide product launch initiative started in June 2002 for new vacuum gauge aimed at taking market share from two major competitors in a fragmented market with cost-effective differentiated product strategy targeted at analytical instrumentation and industrial markets.  Resulted in adoption by mass spectrometer OEM leading to sales of greater than 500 forecasted units per year.

·        

Developed sales collateral including sales presentations, datasheets, product brochures, manuals, press releases, trade shows, and journal advertisements, and delivered new product launch sales training worldwide.

·        

Managed and drove development of new gauge design for high reliability of 1 million plus hours at low cost.

·        

Negotiated multi-million dollar contracts increasing revenue by 25% with one OEM.

 

MILLIPORE CORPORATION, Bedford, MA                                                                                         1993-2001

                                                                                                                                               

Global developer and manufacturer of filtration and dispense products for microelectronics, bio-pharmaceutical and analytical markets.

 

Market Manager, Product Manager - Photochemical Dispense Systems and Point-of-Use Photochemical Filtration

Marketing Communications- BioProcess, Process Systems and Microelectronics                                              

Defended market revenue and profit leadership position in global business segment.  Drove product development programs supporting differentiated product positioning designed to lock-in replacement business across multiple market segments.  Profit and Loss, and long range planning responsibility for $30M filtration market segment and $65M pump market segment.

·        

Successfully commercialized new dispense systems and filtration products through the Product Development Process, starting with discovery, investigation, product definition, launch and production.

·        

Spearheaded product line repositioning and consolidation to capture sales across multiple market segments; including positioning existing products into new market segments, eliminating poorly selling products and converting successful specials to commercial products.

·        

Took share in competitively dominated market segment resulting in $1M+ revenue in 9 months with technically superior products, service, and field support.

·        

Offset diminishing market volumes in mature market with innovative new products commanding higher selling prices to improve revenue and maintain margins.

 

 

EDUCATION

MBA, Marketing, BABSON COLLEGE, Wellesley, MA

BA, Molecular Biology, REGIS COLLEGE, Weston, MA

Software Technical Writing Certificate, MIDDLESEX COMMUNITY COLLEGE

Courses and research completed towards MS Organic Chemistry, BOSTON COLLEGE, Chestnut Hill, MA

 

LANGUAGES

 

Fluent in Italian; Working knowledge of French

Resume for Carl Gamberdella

Carl Gamberdella

84 Beal Street Lunenburg, MA 01462

(508) 369-3392 carlgamberdella@yahoo.com

www.linkedin.com/in/carlgamberdella

 

 

PROFESSIONAL SUMMARY

 

A multi-talented sales professional, with 15+ years of sales experience in several different disciplines including progressively responsible roles in business development, business to business sales, reseller account management, retail operations, sales analytics, marketing strategy and project management.

Passionate team player with high energy and proven ability to successfully develop and foster both new and existing business relationships. Leveraging these relationships to further market penetration and increase sales revenue.

 

PROFESSIONAL EXPERIENCE

 

massAV, Tewksbury, Massachusetts, 2015 - Present

massAV is a regional leader in event staging and creative production services. Services range from local town hall meetings to simulcast experiences spanning the globe. An in-house creative production team creates the extraordinary utilizing the latest in video and animation technology.

 

Business Development Manager, 2015 - Present

     

Responsible for continual growth and development of both our new and existing client base. YTD results include over $1.7M in RFP opportunities.    

     

Leveraging networking and industry evolution, I identify target companies by vertical and scale, conduct research to identify key stakeholders and initiate outreach. 

     

Utilize on-line resources including LinkedIn, data.com and Salesforce to manage a strategic plan for initial outreach as well as continual account development and follow up.

     

Through a combination of networking, cold calling and email I initiate contact, build rapport and introduce our services as a solution to overcome client obstacles. 

     

Develop ongoing relationships with potential clients, secure capabilities meetings and secure RFP opportunities.

     

I work closely with our contracted digital agency to ensure social content is developed and distributed on a regular basis. This content includes social media posts, images, white pages, blog posts and regular maintenance of the company website.   

 

BOSE CORPORATION, Framingham, Massachusetts, 1996 - 2015

Bose Corporation is a world leader in consumer electronics with $2.97B in annual sales. Most notably known for the highly acclaimed Wave Radio, the company has an extensive assortment of product and innovations.

 

New Business Development Specialist III, 2011 - 2015

     

Managed the strategic Business to Business sales relationship with several high profile accounts and business partners including the NFL and PGA TOUR. Achieved annual revenue of $1.5M.

     

Channel Account Manager for several reseller accounts. Responsible for all aspects of managing the account from account recruitment to implementation, including NDA, dealer agreements, credit allocation, product assortment and marketing collateral. Achieved annual revenue of $1M.

     

Coordinated and managed most aspects of channel specific off-site sales events from inception, to implementation and through to conclusion, including final product and sales analysis. Achieved annual revenue of $1.1M.

     

Assisted in managing the Employee and Business Partner Accommodation Programs. Coordinated over 350 unique partner companies with well over 2M eligible employees. Achieved annual revenue of $9M.

 

Experiments and Communications Coordinator, 2006 - 2011

     

Provided support to the inbound call center through daily communications and development of innovative sales techniques and sales opportunities.

     

Sales channel contact liaison for the Home Entertainment, Headphone, Live Music and On-line Commerce divisions.

     

Project Manager for sales and demonstration events for both employees and end consumers.

     

Wrote frequent sales and experiments briefs to assists the call center and reported analytical results to senior management.

 

Retail Store Operations, 1996 - 2006

     

Progressed through the ranks with every position in the retail environment from Demonstration Specialist to Store Manager.

     

Lead teams of up to ten direct reports to not only meet, but to exceed sales and customer experience goals.      

 

ADDITIONAL EXPERIENCE

 

Firefighter / EMT, Town of Lunenburg Massachusetts

    

Paid on Call / Per diem Firefighter / EMT

 

Member, Red Cross 2017 Boston Marathon Team

 

EDUCATIONAL EXPERIENCE

 

Bachelor of Arts, Franklin Pierce University

            Major: Mass Communications

            Minor: History

 

Firefighter I/II Certification, Massachusetts Firefighting Academy

 

Emergency Medical Technician, National EMS Institute

    

Current Massachusetts Certification

    

Current National Certification

 

 

 

 

 

 

Resume for Terence Ryan

Terence J. Ryan

www.linkedin.com/in/terenceryan

 

6 Carriage Way                                                                                                           (978) 799-8174  

Westford, MA 01886                                                                              tjrwestford@verizon.net 
 

 

Primary Areas of Expertise

 

Professional with nearly 30 years of management experience in engineering for the high tech industry coupled with a lifetime of public service and community involvement as both an elected official and volunteer.

     

Goal development

     

Program/project management

     

Budget planning

     

Innovative initiatives

     

Process development

     

Training and development

     

People Management

     

Successful contract negotiation

        

Public service

        

Collaborative problem solving

        

Advocacy work

        

Curriculum review and approval

        

Community outreach efforts

        

Special commissions subcommittees

        

Decision making based on the best interest of the community

 

 

EDUCATION

 

MBA, Business Administration,Framingham State College, Framingham, MA, 2000

BSEE, Electrical Engineering,Wentworth Institute of Technology, Boston, MA, 1988

BSET, Electrical Engineering Technology,Wentworth Institute of Technology, Boston, MA, 1987

 

PROFESSIONAL EXPERIENCE

 

Vice Chair, School Committee, Westford Public Schools                         2012 - Present

Westford, MA

The School Committee is the elected body that establishes goals and policies for the public schools of Westford, appoints the Superintendent, and approves the school budget, currently at $54 million. 

Serve as Vice Chair and School Committee representative on various subcommittees, including:

   

Public Works Initiative Committee, which focuses on analyzing opportunities for efficiency, consolidations and cost reductions for facilities and public works activities throughout the town. We then provide recommendations to the town for consideration and implementation.

   

Pedestrian Safety Subcommittee, which addresses pedestrian safety issues throughout the town and school.

   

Healthy Communities Committee, a newly formed committee, which has been tasked with examining ways to improve the overall health of all Westford residents, including connecting bike paths to schools and adding sidewalks.

   

School Committee negotiating team, which negotiates contracts with the teachers.

   

Also previously served on the Policy Subcommittee, which reviews and updates current school policies and develops new policies.

 

Household Manager/Public Servant                                                             2015 – Present

  

Stay-at-home father who increased time commitment and responsibilities as Vice Chair of the Westford School Committee by serving on additional subcommittees, including the Town’s Public Works Initiative, Pedestrian Safety and Healthy Communities committees. 

 

ALCATEL-LUCENT                                                                                                 2000 – 2015

 

     Americas Customer Critical Issues Lead – Global Customer Quality

  

Responsible for interfacing with 15 regional quality managers and four matrixed business units in the execution of the Global Customer Critical Issue Escalation Management Process across North and South America. 

  

Managed engagement of Customer Quality Managers and internal business units to preemptively identify and resolve high impact customer issues prior to executive escalation.

  

Responsible for forming cross functional teams to focus on specific customer issues, drawing on subject matter experts and vendor involvement.

  

Responsible for producing the Americas Customer “Heatmap” Report, outlining critical issues as part of a weekly CEO Executive Committee Report.

  

Team lead for the Global Customer Scorecard Governance Committee overseeing current quality scorecards, assessing new customer requests, investigating automation techniques, central depository issues, and best practices.

  

Advocated for the inclusion of quality management during sales process ensuring a quality review of proposed commitments. 

                                                                                          

Quality Manager - Americas Quality and Customer Satisfaction        

Areas of responsibility focused on quality, process improvement and customer satisfaction.

  

Customer Quality Manager for four national wireline customers focused on the overall customer experience including resolution of issues, survey input, feedback and customer satisfaction.

 

Represent Alcatel-Lucent at Quest Forum TL 9000 requirement reviews offering input and opinions favorable to Alcatel-Lucent roadmap strategy.

 

Responsible for ISO9001/2000 certification and migration to TL9000.

  

Managed review and implementation of FCC Network Reliability Interoperability Best Practices for network security.

  

Manager focused on two specific global initiatives, Cost of Poor Quality and the development and use of new Key Process Indicators within the Lead to Cash processes.      

  

Managed four technical employees supporting global TL 9000 measurement reporting and corporate customer quality data reports for approximately 25 products.   

  

Improved Software development processes and policies by instituting structured code inspections and implementing tracking metrics based on a Quality Dashboard”. Code inspections resulted in a 50% increase in defect removal prior to test.

 

Responsible of the internal audit program including; documentation, training of auditors, scheduling, conducting audits, and resolution of corrective actions.

  

Drove Customer loyalty index scores 26% higher, while driving an exponential higher response rate.

  

Responsible for being the independent quality advocate for identified National Wireline customer accounts, working closely with aligned Program Management and Sales teams to be the Voice of the Customer back into ALU.

  

Identified metrics to track and reduce defect resolve times from over 300 days to less than half while reducing the backlog by over 80%.

  

RAYTHEON COMPANY, Tewksbury, MA                                                            1987 – 2000

 

Senior Software Quality Engineer, Integrated Defense Systems

Expanded responsibilities from entry level engineering aide to senior quality engineer responsible for quality compliance for various missile programs. 

 

PUBLICATIONS

 

Content contributor, Quest Forum TL9000 Measurements Handbook V4.0 (2006), V4.5 (2010) and V5.0 (2012).

 

PUBLIC SERVICE

 

   

Coach/Assistant Coach: Westford Youth Baseball/Softball, Lacrosse, Soccer and Nashoba Grizzlies Youth Hockey, Westford Waves Softball: 2003 - Present.

 

   

Chelmsford Swim and Tennis Club: Chelmsford, MA – Board of Governors, 2009 - 2012.

 

   

Centralville Neighborhood Partnership: Lowell MA, 1995 – 1999.

President May 1998 – October 1999

Treasurer, 6/96 - 6/97

Board of Directors, 6/96- 6/97

 

   

Greater Lowell Food Bank / Middlesex Shelter, 1992 - 1996

Neighborhood Coordinator

“Pantry Raid” Volunteer 

 

References available upon request

Friends of Kevin Job Fair

job

We do have space for 1 additional vendor please email me at Kevin@friendsofkevin.com if you are interested.

If you have any questions please email me at Kevin@friendsofkevin.com or call me at 978-995-1743 

Resume for Lisa Walters

      Lisa Walters

354 N. Main St. #305                                                                                                  L_Walters@yahoo.com

Andover, MA  01810                                                                                                     978-886-3892 tel

 

   SUMMARY

 

I am a highly professional, results driven ESL teacher and multicultural coordinator with the experience of teaching ESL, Spanish, and French to culturally diverse learners at high schools, colleges and beyond.  Having taught, lived, and studied abroad, I am excited about our culturally diverse populations and relate to their struggles.   I teach languages online and face to face, and enjoy using technology to supplement the students’ learning. As a multicultural coordinator, I am interested in building community that supports our ELL population and enriches every student’s academic experience.

 

 

 

PROFESSIONAL AND TECHNICAL SKILLS

 

Microsoft Word                     Microsoft Excel         Microsoft PowerPoint          Microsoft Windows Clickers                                     Blackboard                Chatrooms                            Online teaching

Program coordinator           

 

        ESL, FRENCH, AND SPANISH

 

ESL Instructor                                                                                                                       2015-present

Taught Listening and Speaking, Reading and Writing, Critical Thinking, and Living and Learning in

the USA  to multicultural students

 

StudyGroup, North Andover, MA 

Prepares international students for success in American Schools, focusing on English language

skills and acculturation.

  • Secured placement for international students in American schools
  • Developed courses such as “Living and Learning in the USA”

 

Business ESL Instructor                                                                                                       Summer 2014                                  

Taught Business English as a Second Language focusing on oral presentations and writing effective emails, memos, reports, and project summaries.

 

SEFAS International, Burlington, MA

Helps companies determine project scopes, timelines,  and resourcing.  Provides strategy, coaching, and guidance to make a project happen.

  • Created course curriculum, chose texts, and successfully incorporated the

company’s required documents to improve the students’ writing and presentations

·        

Students English proficiency progressed from C1 to C2 on the International Scale  

.  

 French Professor                                                                                                                    2010-2016

 Taught language and French Cinema with a focus on French culture

Department of World Languages and Cultures, University of   Massachusetts Lowell.

  • Taught all levels
  • Published articles and gave presentations on French Literature and second language acquisition

 

French Professor Department of Continuing Education, UMass Lowell                            2014-2015     

French 4 online. Advanced topics in grammar with a focus on French culture

  • Received excellent teacher evaluations
  • Managed chat rooms, blackboard, online gradebook

                                   

Teaching Fellow,French Studies, Brown University, Providence, RI                                1996-2003 Taught Introduction to the Literary Experience (52)

Analysis of literary texts from the 17th century to the present, including French and

Francophone narrative fiction, drama, poetry, and film

  • Worked as teaching consultant
  • Received excellent Teacher evaluations

                                   

ESL Teaching Consultant, Lawrence Family Development Charter School,                     Fall 2002 

Lawrence, MA Taught teaching assistants ESL including reading, writing,

listening and speaking

  • Student’s level improved on International Scale
  • Became acclimated to elementary student needs

                                   

ESL and Language Substitute, Andover Public Schools                                         Fall 2002-2012 Andover, MA                                    

  • Students’ writing improved
  • Students’ speaking improved

 

High School Teacher, Multicultural Coordinator                                                                 1991-1996

The Pingree School, South Hamilton, MA.               

  French language (AP), Cinema, Culture; Spanish 1 & 2

  • Produced and coordinated various programs on Multicultural Education
  • Motivated and enabled students to execute the above work

 

EDUCATION

PhD, French Studies, Spanish minor (Emphasis Second Language Acquisition) Brown University, Providence, RI

 

MA, 19th and 20th Century Francophone and French Literature (ESL certification) Brown University, Providence, RI (ESL certification)

 

 

MA, French Film and 20th century (French, Spanish certification), Ohio State University, Columbus OH.

 

BA, French and Psychology, Miami University, Oxford, OH

 

 

 

Resume for Robert Gordon

Robert E. Gordon                                                                                  (978) 875-1755

1221 Pawtucket Blvd., Unit 91, Lowell, MA  01854                                                                      hudsonmaa@gmail.com

 

SUMMARY:   Mechanical Engineering Professional with experience in engineering, manufacturing and documentation practices.

 

SKILLS:        Design Software: SolidWorks, I-DEAS Master Series, Pro-Engineer, Mechanical

                       Desktop, AutoCAD 14, Working Model, MATLAB, and MathCAD.

                       Computers: Experienced PC, Mac, and UNIX workstations user.

                       Inspection Equipment: microscopes and dynascopes.

                       Machine Shop: lathes, milling machines, and numerical controlled milling machine.

                       Test Equipment: tensile test machine and environmental test equipment.

                       Miscellaneous: Microsoft Word and Excel software and ASME GD&T.

 

EDUCATION

 

B.S. in Mechanical Engineering, University of Massachusetts–Lowell, 2000, GPA: 3.42

Member of Tau Beta Pi, National Engineering Honor Society

Member of Pi Tau Sigma, Mechanical Engineering National Honor Society

 

PROFESSIONAL EMPLOYMENT:

Self-implemented projects for alternative energy patents                                                           2004 to Present

 

Customer Service, DEMOULAS/MARKET BASKET, Littleton, MA                           2011 to Present

 

Home Health Aide, ELDERLY CARE, Hudson, MA                                                        2005 to 2011

 

Engineering Contractor                                                                                                          2006

Contract work at SOLIDVISION, Oxford, MA

·  

Created drawings of extremely precise dental implants using Solidworks CAD software.

 

Engineering Contractor                                                                                                          2005

GENERAL COMPUTER RESOURCES INC, Burlington, MA

Contract work at Analogic Corporation, Peabody, MA

·  

Implemented strict documentation procedures by conducting ECOs, modified or re-created solid models using I-DEAS and saved files in various formats for drawing review and manufacturing.

·  

Improved productivity by discovering and correcting inconsistencies between markup files and CAD files and informed the project engineers of these errors.

 

Engineering Contractor                                                                                                           2005

NATIONAL ENGINEERING SERVICE CORPORATION, Woburn, MA

Contract work at Belmont Instrument Corporation, Billerica, MA

·  

Located over 100 lost CAD files, and established a new database of these files still used today, thereby saving the company the time and cost of recreating the files.

·  

Minimized company time and cost by reverse engineered telescopic I.V. bag hanger design.

 

Salesman at LEGO, Burlington, MA                                                                             2003 to 2005

 

Teacher at GRACE CHAPEL, Lexington, MA                                                             2002 to 2003

 

Mechanical Engineer                                                                                                   2000 to 2002

ROCKWELL AUTOMATION ALLEN-BRADLEY, Chelmsford, MA

·  

Created and modified production drawings.

·  

Worked on ECO’s.

·  

Conducted life tests for various sensing devices to test environmental integrity.

 

Process Development Engineer                                                                                                2000

RAYTHEON ELECTRONIC SYSTEMS CORPORATION, Andover, MA

·  

Interfaced with Manufacturing Engineer and Process Engineering team to extract Semi-rigid cable info. (Pro-Piping) and create manufacturing inspection templates from solid model database using PRO/ENGINEER 3D CAD/Intralink software.

·  

Created Process Plan for manufacturing.

 

ADDITIONAL WORK EXPERIENCE       

 

Teacher Assistant (Volunteer), ARUNA’S PLACE FOR CHILDREN, Sudbury, MA                  2008 to 2009

 

Teacher Assistant, GOLDEN POND RESIDENTIAL CARE, Hopkinton, MA                                        2008

 

SECURITY CLEARANCE:  Secret (Mitre Corporation) – 1995

 

 

Bookkeeper Wanted in Stoneham, MA

Bookkeeping and Basic Office Management needed Immediately. Looking for a really experienced person that can work in a small company with mostly all men. Small office of 4-5 people. Self motivated, hard working, organized, and efficient.

Description 

  • ·         Job Power is the Accounting System we use but we could change over to Quick Books the first of the year if it makes sense.
  • ·         Billing for service work (Electrical Contracting Business)
  • ·         AIA Billing for Contract Work
  • ·         Accounts Receivable
  • ·         Accounts payable
  • ·         Banking
  • ·         Insurance (working with the agents)
  • ·         Payroll (Ideally but we could outsource depending on the need).
  • ·         Benefits review for employees (would assist with reviewing in conjunction with me.

Pay and Benefits

  • ·         Full time pay range $ 50,000.00 to $ 65,000.00 depending on experience and ability.
  • ·         Vacation couple weeks
  • ·         401 K available
  • ·         Holidays
  • ·         Insurance negotiable

 

Contact Steve Dodge at (tel) 781-279-1300, email steve@srdodge.com