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Job Wanted

Lorraine Parent Resume

Lorraine J. Parent

49 Oakland Ave, Manchester NH 03109

(603) 494-1862 lorainp603@yahoo.com

 

Objective:

 

Seasoned administrative professional eager to leverage 25+ years of successful human resource, medical office and executive support experience to help your business grow and thrive. Looking to secure an executive support position - open to a new challenge and line of business.

 

Summary of Qualifications:

 

  • Proficient in Word, Excel, Outlook, Publisher, Paychex payroll systems, HRIS, Stromberg timekeeping. Easily trained on new systems;
  • Customer service oriented helping employees navigate their medical and dental benefits, FSA, DCA and demystifying life insurance information;
  • Proven success in new hire on-boarding and benefit administration processes, assisting with recruiting;
  • Problem solver with a result-oriented focus.

 

Professional Work Experience:

 

Human Resources Administrative Coordinator 2010-present

Devine, Millimet & Branch, P.A.

 

  • Establish and oversee Human Resource functions, following standard policies and procedures throughout the firm to create systematic ease;
  • Manage resume review, scheduling, follow-up and applicant tracking ensuring a seamless organized process;
  • Able to maintain confidentiality in all interactions with employees as part of a Human Resource team member;
  • Customer service focused in all administrative duties;
  • Demonstrated facility with providing accurate and timely word and or numerical reports from payroll system timely and accurately.

 

 

Lead Generator

Bath Fitter of New Hampshire 2010 - present

 

  • Award-winning part-time lead generator and valuable member of the event team;
  • Confidently educate and convey information to prospects at home shows, fairs, festivals, etc.;
  • Continually gains solid sales leads that generate new installation revenues;
  • Seamlessly ensures set-up, break-down and successful events all over New Hampshire giving a continual flow of sales leads for inside and outside sales staff;

 

  • Conveys essential feedback to event manager and sales team from events to help the entire company in future planning.

 

 

Human Resource Administrator 1998-2010

Infusion Solutions, Inc.

 

  • Support COO and directors preparing reports and documents for daily process, prepared marketing department assisting with design and regular mailings;
  • Managed successful recruiting campaigns electronically for medical employment opportunities;
  • Monitored credentials and insurance for all employees in preparation for DHHS audits and CHAP accreditations;
  • Researched, recommended, and purchased office equipment and supplies for daily operation;

 

Patient Intake Administrator 1996-1998

New HampshireEye Associates

 

  • Oversaw all patient inquiries and made appropriate referrals to the technicians or doctors on staff;
  • Managed patient scheduling, administered all new patient registration, updated record of existing patients in accordance with compliancy standards.

 

Event Staff  2001-present

Verizon Wireless Arena – SMG

 

  • Assist patrons to ensure comfort and safety attending many varieties of events at venue.

 

Education:

 

ManchesterCommunity College

NotreDameCollege

 

Coursework completed in Liberal Arts and Human Resource Management studies

 

CPR/AED Certified

 

 

 

Resume for Laurel A Manning

LAUREL A. MANNING

25 Main Street, Hooksett, NH 03106

603-315-7051, laurelmanningmr2@gmail.com

www.linkedin.com/pub/laurel-a-manning/14/578/562

 

HUMAN RESOURCES PROFESSIONAL

 

Accomplished HR Professional with experience in manufacturing, engineering and healthcare industries.  Expertise includes employee relations, benefits administration, risk management, customer service and employment law.  Ability to foster work environment for productive and motivated employees and handle matters with confidentiality, discretion and professionalism.  Capable of working independently. Willingness to travel, relocate, work remotely or work flexible hours. 

 

DEMONSTRATED COMPETENCIES

 

  • Established and implemented monthly leadership training program designed to support and develop more effective communication throughout organization.
  • Successfully executed and monitored strategic integration of benefits, processes, and policies in acquisition of new Massachusetts corporate division that increased staff 70%.
  • Played key role ensuring successful launch of new branch office in India.  Implemented programs for cultural business differences in areas of compensation, procedures, policies and personnel benefits.
  • Created “Employee of the Month” award, prominently displayed plaques in company lobby, fostering recognition and aligned employees focus with direction of company goals.
  • Positioned company to compete and apply for N.H. statewide “Best Small Company to Work For” process.
  • Company recognized twice, as semi-finalist for Best Company To Work For recognition.
  • Created and implemented four-step “Corrective Action Plan”, start up company’s first standardized disciplinary process that protected company from legal risk, ensured consistent and fair procedures.
  • Gathered facts, interviewed witnesses, represented and won complex HR related appeal hearing filed with employment security for wrongful termination.

 

PROFESSIONAL EXPERIENCE

 

GEOPHYSICAL SURVEY SYSTEMS, INC., SALEM, NH  Multi site                                 2005 – 2012

Radar, Search and Rescue Manufacturer

Human Resources Manager

Identified, implemented and managed programs for rapidly expanding 65-person engineering and ITAR compliant manufacturing company.  Company doubled revenue during tenure.  Coached and counseled management and employees on employee relations issues.  Supervised one direct report. Reported to Vice President of Finance.

  • Led recruiting efforts through screening and interviewing.  Performed reference and background checks.
  • Involved in final selection process and offer stage.  Optimized sourcing through businesses and industrial groups networking, job boards, newspaper ads, universities and employee referrals.
  • Collaborated and played key role in annual benefits selection with VP of Finance. Evaluated quote for percentage increases/decreases and value added benefits and administered open enrollment process.
  • Established instant cash bonuses, selected milestone anniversary awards plaques and suggested employee referral bonus program.
  • Supported HR functions for a start up subsidiary venture that won 2007 annual NH contest for Best Product.
  • Managed Davco building security system; assigning pass code levels and dispersed keys to new employees.
  • Supervised internal facilities management & external HVAC maintenance of 27,000 sq. ft. building.
  • Established pay ranges/levels, utilizing local industry survey group wages and department of labor industry wages.  Integrated new program for salary ranges creating consistent basis for company salary adjustments. Input  bi weekly payroll, 401k and HRIS changes.
  • Coordinated safety program development that included training 1/3 of employees as first responders (AED, CPR, Blood borne Pathogens and Basic First Aid).  Performed emergency evacuation drills, and utilized official OSHA checklist for building inspections.

 

DEGREE CONTROLS INC., MILFORD, NH Multi site                                      2000 – 2004

Start Up Thermal Engineering and Manufacturer

Human Resources Manager

Responsible for employee relations, benefits administration, risk management compliance, compensation analysis, payroll, full process recruiting and retention, staffing, training and development, safety, HR policy and procedures, and employment law.  Reported to the CFO.

  • Analyzed industry specific corporations and surveys to ensure an equitable benefits package with consideration to employee appeal for recruitment, retention and cost of benefits ratio for the corporation.
  • Advised and wrote directives advising senior management of government laws including policies regarding FLSA, EEO, and Title VII vulnerability.
  • Independently responsible for recruitment and retention needs of up to 100 employees.  Utilizing universities, newspaper ads, businesses and industrial groups networking, staffing firms and employee referrals. Created employee requisition form as guideline for managers to improve recruitment process.
  • Assisted immigration counsel to obtain F1, OPT, H1B, H3 visas and permanent residency petitions for foreign employees.
  • Developed and successfully integrated new performance review utilizing matrix and quartile point structure.
  • Trained 6-member management team on performance appraisal techniques.
  • Monitored and executed Human Resource programs, policies and procedures for new corporate merger.
  • Started safety committee, kept workers compensation claims very low, and conducted investigations.
  • Created “Employee of the Month” award and displayed plaques prominently in company lobby.
  • Administered stock distribution, profit sharing plan, 401k recordkeeping, and payroll for 100+ employees.

 

CIGNA HEALTHCARE CORPORATION, HOOKSETT, NH Multi site                             1995 – 1999

Healthcare Insurance

Administrative Assistant/Human Resources Related Duties

Procured resources and performed project support work. Served as liaison between local site and corporate VP in business development activities.  Assisted VP of Development coordinating due diligence for $1.8 billion merger and acquisition of local healthcare company.  Reported to Vice President of Medical Economics.

  • Reconciled accounts throughout merger.  Coordinated major conference for vice presidents/directors to finalize corporate merger.  Recruited 20 new positions resulting from merger.
  • Identified key areas of cost saving for project work, departmental-wide, through negotiating supply contracts with selective vendors (saved $10K+).

 

EDUCATION & CERTIFICATIONS

 

  • Bachelors of Science, Business Administration, Southern NH University, Manchester, NH
  • Associate of Science, Business Administration, New Hampshire College, Manchester, NH
  • Certificate in Human Resources Management, Southern NH University, Manchester, NH
  • OSHA Certified General Industry Safety & Health, US Department of Labor 700029808
  • Notary Public, Expires 2015

 

PROFESSIONAL DEVELOPMENT

 

Rockhurst University

  • Communicating with Confidence, Credibility and Influence, 8/2012
  • Basics of HR Law, 7/2012
  • Building Positive, Motivated, and Cooperative Team 5/2012

The Survey Group

  • Sales Compensation, 3/2012
  • Incentive Compensation Using Variable Pay, 3/2011
  • Principles of Compensation Intermediate, 3/2011

IMA, Employment Law, 4/2010

UNG, Conflict Resolution, 2008

ISO 9001 2000 Development and Implementation, Completion 2003

 

COMPUTER SKILLS

Windows 7 & 8, Professional 2010, Davco Security System, Skype, and ADP, Associated Payroll, Paychex payroll.

 

PROFESSIONAL MEMBERSHIPS

Society for Human Resource Management Member, 2004 – present

Northeast Human Resources Association Member, 2004 – present

 

AWARDS & RECOGNITION

Recognized as “Woman of the Year” 2010/2011 by National Association of Professional Women

MVP, Track and Field, Trinity High School, Manchester, NH

Lyn Levasseur Resume

Lyn Levasseur 1 Commonwealth Avenue, Salisbury, MA 01952 Phone:  978-358-7120 –

Email: LynL27@comcast.net
 
 
SUMMARY:

 

¨ Coordinates and administrators diverse support functions. 

¨ Elects the most appropriate methodology and procedure to produce the most efficient outcomes. 

¨ Prioritizes projects and assignments, ensuring smooth and effective workflow.

 

QUALIFICATION HIGHTLIGHTS: 

 MS Office Suite: Advanced               Strong and Effective Analytical Skills        Executive Travel Coordination      Research and Data compilation         Proven Client and Vendor Satisfaction     Recording of Meeting Minutes  Process Improvement & Safety Standards                                                          Excellent Interpersonal SkillsExtremely Organized/Detailed Oriented                      Invoicing/Financial Statements/Bookkeeping           Simultaneous Project Coordination                  Internet and Computer Savvy         

 EXPERIENCE: 

Lawrence Public Schools, Lawrence, MA – Teacher                                                                                                                       2001-2012

 ¨  Delivered instruction

¨  Evaluated student progress 

¨  Developed and implemented strategic plans 

¨  Managed related projects 

¨  Worked with team of fellow teachers to create new curricula 

 

University of Massachusetts Lowell, Lowell, MA –

Administrative Assistant to Chairperson                                                 1984-1999 

¨  Assisted Dean of College as needed. 

¨  Created and implemented employee benefits procedures. 

¨  Coordinated and directed office staff and services for faculty. 

¨  Trained and supervised part-time and intern students. 

¨  Provided discreet, ethical, secretarial and reception services for graduate and undergraduate students.

 

EDUCATION: 

University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1997 

Master of Arts, Elementary Education 

University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1994 

Bachelor of Science, Criminal Justice, Minor in Psychology

 

TRAINING: 

Mimeo (Smart board)  

Continuing education towards CAGS (Certificate of Advanced Graduate Studies) certification 

 

LICENSE AND CERTIFICATION:

 

Teaching License, Dept. of Education, Massachusetts,                                                                                                               1997 to 2013 

 

AWARDS AND ACHIEVEMENTS: 

Outstanding Performance Recognition Award given by the Commonwealth of Massachusetts                                                        1997

 

 

 

Resume for Patricia Whiting

Patricia Whiting

31 Waterford Street, Lowell, MA  01854

978-458-8549        patriciaw150@gmail.com

 

Summary

Production supervisor experienced in safety, quality, training, and planning, with emphasis in TQM and Lean Manufacturing.  Defines, measures, and increases productivity, while accurately carrying out responsibilities to a successful conclusion.  

 

Professional Skills

  • Fifteen plus years of experience as a production supervisor.
  • Ability to train and motivate employees on required skills.
  • Excel in effective and positive communication verbal and written
  • Knowledge of budgets, planning, production processes, and inventory control.
  • Focused on team work concept with emphasis on safety and product quality.
  • Excellent documentation skills including accurate reporting as well as writing and updating work instructions.
  • Team player, capacity to work and interact with all levels of an organization.
  • Computer skills including Microsoft Word, Excel, PowerPoint, Outlook, Kronos, and SAP.

 

Accomplishments

  •  Supervised 30+ hourly employees involving hiring, training, performance reviews, and disciplinary actions
  • Co-organized a Safety and Ecology Committee responsible for lowering the recorded accident rate to less than .5% and reducing solid waste by over 30%
  • Investigated and resolved inventory discrepancies with over 85% loss reduction in warehouse management using SAP
  • Interacted with customer service and process engineering in the development of new products to customer specifications
  • Perfect attendance, including multiple over time hours, for the last ten years of employment
  • Delivery of product to customer specifications with 98% on time rate

 

 

Employment

 

Polartec, LLC, Hudson, NH                           Production Supervisor                               2004 – 2012

                                                                                                                       

Production supervisor with extensive knowledge of raw materials, production processes and quality control. 

  • Oversaw the nightly operation on the production floor to ensure 98% on time delivery.
  • Tracked daily production and quality numbers, submitted production reports to manager.
  • Handled problems related to production by providing corrective action for quality issues during an off shift operation.
  • Reduced material handling time and errors through coordination of shipments between satellite plant and main factory
  • Worked with  R&D technicians to facilitate new styles and correct mechanical issues
  • Responsible for safety, conducting monthly audits and meetings.

 

 

Patricia Whiting

978-458-8549                     patriciaw150@gmail.com                               Page Two

 

Employment

 

Comcast, Chelmsford, MA                             Customer Service Representative                              2002 – 2004                                                                         

Handled inbound telephone calls in a professional and service oriented manner.

  • Resolved billing and technical issues in a high volume call center with 90% first call resolution.
  • Educated customers about cable equipment and programs to ensure customer needs were properly met.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
  • Developed new customer base while retaining existing customers

 

Axsun Technologies, Billerica, MA                Production Supervisor                         2001– 2001    

 

Supervised startup company involved in the development and manufacture of fiber optic technology

  • Certified ISO internal auditor involved in the ISO registration of a startup company.
  • Tracked new products for R&D to determine results and fallout
  • Aid in production transfers from R&D to manufacturing.
  • Experienced clean room supervisor.

 

 

Education

Microsoft Office           Sullivan & Cogliano Training Center

B. S. Management       University of Lowell

 

Welders wanted in Wilmington Ma

**CUSTOM IRON CRAFT INC. IS HIRING WELDERS** LOCATED IN WILMINGTON, MA.

 Part-time as needed experienced welder/grinder/fabricator needed for high-quality ornamental iron shop
specalizing in railings, fences, stairs and vehicle gates, etc.
Working mostly with steel, but also using stainless, aluminium and bronze at times.
Some field installation work will be required.
Must be reliable. Could become full time.
Please send resume and referances with current employment status.
I will contact people for interview and welding test.

 

 Interested applicants please E-Mail me at    JON@CUSTOMIRONCRAFT.COM

Dracut Real Estate Office is looking for a Office Assistant

Office Assistant

Dracut real estate office looking for assistant with good phone skills, detail oriented, good with Microsoft Office, database mgmt software, real estate experience a plus. Please let me know if you are interested.

Job Opportunities at Habitat for Humanity

 

Habitat for Humanity of Greater Lowell

 

Habitat for Humanity of Greater Lowell is Hiring

ReStore and Office Help needed

 

 

 

 

Events

Take a Hike for Humanity

June 1, 8th  sign up your team at www.takeahikeforhumanity.org

hike

Reeds Ferry Shed Raffle

Tickets available at the ReStore in Billerica.  $10 chance for a $5000 Shed.  Drawing will be June 15, Father's Day weekend. 

Donate now

 

Join Our Mailing List

 

Hiring

Are you looking for a job or know of someone who is?  Habitat for Humanity of Greater Lowell has positions open for both the Office and at the ReStore.

Please send your resume to execdir@lowellhabitat.org . No phone calls please.               

VISTA Resource Development for the Habitat Office 

Habitat for Humanity of Greater Lowell is looking for a full time VISTA employee for the year starting 9/1/13 through 8/30/14 to work in the affiliate office in Westford, MA. The position will report to the Executive Director and will be a full time employee (Mon-Friday 9-5pm).

 

Responsibilities of the position :

  • Responsible for researching,writing & documenting non federal grants. Create, update and maintain grant tracking database and a central library for reference materials.
  • Plan, participate and document various fundraising & public awareness events during the year.
  • Work with Giftworks or any other donor database to document any outreach activities, donor acknowledgement & activity tracking.
  • Work with "success measures" tools and other local organizations to implement a baseline neighborhood survey for our Lowell project.

Some travel and training will be required for outreach & events.

 

Requirements:

  • Microsoft Office Suite/Word/Excel/Power Point/Internet research/etc. Experience with Giftworks a plus
  • Strong written and verbal communication skills with the ability to think creatively & conceptually.
  • Social media coordination required. Specifically Facebook.
  • Marketing & event planning experience is highly desirable
  • Detail oriented and highly organized
  • Experience working as a member of a team while also able to research when necessary & work independently once given guidance.

 

VISTA Resource Development for the ReStore

 

HFHGL is looking for a full time VISTA employee for the year starting

9/1/13 through 8/30/14 to work with current employees, volunteers and customers regarding programs and policies at our ReStore in Billerica MA.

While our mission continues to be to build and renovate simple, decent, affordable housing, one way to achieve this has been to open a discount retail store that sells donated new and used building materials, appliances, furniture and home goods to the public to raise funds and to also reduce landfill.

 

The position will report to the ReStore General Manager and will be a full time employee (Tues-Saturday).   

 

Responsibilities of the position

  • Develop & design outreach materials and templates for ongoing use targeting the community for donations & commercial procurement, along with customers & volunteers.
  • Design, implement and document a tracking system for foot traffic and a second system for donations, both to include reportable statistics & a training guide.
  • Research and apply for any grants that might be available for funding capital improvements and equipment for the store.
  • Create an online sales system and establish consistent training documentation.
  • Design, advertise and recruit vendors and volunteers for publicity & fundraising events
  • Establish strong outreach for volunteer opportunities & coordination for the Store.
  • Document all necessary policies and procedures for the Store employees and for the Store processes.
  • Some travel & training required.

Requirements:

  • Microsoft Office Suite/Word/Excel/Power Point/Internet research/social media/ebay/etc.
  • Strong written and verbal communication skills as well as strong research skills.
  • Marketing & retail experience is highly desirable, with a creative flare!
  • Ability to work with a diverse group of people & various teams, especially untrained volunteers


 

 

 

 

 

 

Needed: 2 positions at the ReStore, Billerica MA.

restore logo vertical

While our mission continues to be to build and renovate simple, decent, affordable housing, one way to achieve this has been to open a discount retail store that sells donated new and used building materials,  appliances, furniture and home goods to the public to raise funds and to also reduce landfill.

 

Customer Service Representative reports to the ReStore General Manager and will work very closely with the manager on pricing, merchandizing, display and donation management.

This is a full time, hourly position with agreed upon days (Tues- Sat) will be responsible for all aspects of customer interaction at the ReStore. All employees are expected to participate in the training and aid of volunteers at the Store.

 

Retail Operations Responsibilities:

  • Responsible for working with and scheduling staff as well as training volunteers to carry out assigned daily duties of work to be done at the Store.
  • Coordinate material processing, including receiving, cleaning, prep & minor repairs for donated items coming in.
  • Work with internet regarding pricing as well as posting of items for sale.
  • Maintain appearance of the Store, inside & out.
  • Able to work the cash register, maintain & reconcile all transactions & close out day.
  • Must be able to lift up to 70lbs if working in the receiving area. 
  • Works with General Manager and other Habitat staff to identify opportunities for outreach, public relations and fundraising events all in an effort to engage & educate the community either through volunteering, donating or shopping.

 

ReSTore Truck

 

Truck Driver reports to the ReStore General Manager and is currently a part-time hourly position (20-24 hours per week; Tuesday, Thursday and Saturday).   

 

Be the "face" of our ReStore in Billerica MA. This position calls for a part time employee, based out of Billerica, who will be responsible for accepting, picking up and delivering donations of materials from manufacturers, contractors, retail stores and individuals.

 

Truck Driver Responsibilities

  • To safely operate box truck and lift up to 70 lbs. Drivers license must be current.
  • Responsible for reviewing the condition of donated items, loading & unloading, all according to internal guidelines.
  • Responsible for timely pick-ups & deliveries based upon in-house schedule.
  • At all times, be respectful of donors and the product they are donating.
  • Responsible for truck cleanliness, upkeep and any required stickers and minor maintenance (ie oil changes, tire inflation, etc).

 

 

 

 

 

 

 

 

Resume for John B Case

John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                                         jbcase@hotmail.com

_____________________________________________________________________________                                                                                                                             

     Business Operations * Client Services * Project Management

 

An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:

 

* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________

 

Relevant Experience

 

Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)

 

In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  

 

General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.

 

  • Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
  • Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
  • Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
  • Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
  • Parking website regional project team member – maintained webpage content for 18 local Ampco locations.

 

General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.

 

  • FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
  • Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
  • Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.

 

John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________

 

  • Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
  • Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
  • Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
  • Committee member for Airport projects including review of consultant findings and vendor selection process.

 

Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.

 

  • Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
  • Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
  • Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
  • Implemented administrative policies including discipline; prepared and applied action plans.
  • Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
  • Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.

 

Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)

 

Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.

 

  • Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
  • Designed quarterly training programs in areas of time management, communications, diversity, and service.
  • Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
  • Recognized by client for excellent customer service, outstanding facility management, and successful relations.

 

Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)

 

Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.

 

  • Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
  • Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
  • Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.

__________________________________________________________________________________________

 

Technical Skills, Community & Education

 

  • Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
  • Parking Industry specific revenue equipment & programs; inventory & enforcement applications
  • New England Brittany Rescue, Transport Volunteer, 2012 to Present
  • Community Service Award, TBPC, Tampa, Florida 2002
  • Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
  • BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Part time Admin position available in Cambridge Ma

Part-Time Admin for Healthy Snack Food Company – Cambridge, MA

 

Fast-growing healthy snack food startup is seeking an experienced, energetic and friendly part-time administrator for its office in Cambridge, MA (Porter Square). Must have superior organization skills and be good with customers.  Previous experience in administrative roles or project management is preferred.

 

Responsibilities include:

·       

Interacting with wholesale customers on the phone, and via email

·       

Scheduling sampling events for our brand ambassadors

·       

Responding to consumer email inquiries regarding our snacks

·       

Accounts receivable and payable, including creating purchase orders and invoices

·       

Tracking and ordering raw ingredients

·       

Various administrative tasks, such as answering the phone, scanning and faxing documents, filing papers and ordering office supplies

 

Requirements:

·       

Excellent attention to detail and accuracy.  Highly organized and able to multi-task

·       

Professional, friendly and mature

·       

Once trained, can work independently with limited guidance.  Is smart and has the ability to “figure things out”

·       

Doesn’t give up easily and follows through on tasks to completion

·       

Prior experience working in a professional environment

·       

Experience with Microsoft Office – especially Microsoft Word and Microsoft Excel

·       

Has a strong interest in the healthy and natural food space

·       

Must have own laptop computer with wireless capabilities

 

Location: Cambridge, Porter Square area

·       

Dates: Must be available to start within 1 week

·       

Hours: Part-time, 10-20 hours per week.  Hours can be flexible.

·       

Compensation: $12/hour+ depending on experience

 

If this sounds like you – we want to hear from you!  Please be sure to include your resume and tell us why you are a great fit for the job.  Applications without this information will not be considered.  contact Kat@BienaFoods.com.

 

Resume for Kathleen Chrissis

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL kathleenchrissis@yahoo.com

 

PROFESSIONAL

   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.

 

Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.

 

Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.

            

Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.

 

Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.

 

Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.

 

Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.

 

EDUCATION AND

      LICENSES

Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011

 

 

COMMUNITY

 INVOLMENT

Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997

 

 

COMPUTER

     SKILLS

Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8