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Resume for Lisa Gamache


Lisa Gamache                                        

9 Bowers Landing Drive Apt 203  ·  Merrimack, NH 03054                                                                          (603) 860-3667

q Career Snapshot

  • ·      Results-oriented professional with years of experience involving multi level executive operational support and successful track records of achieving target goals, high quality of business standards and exceeding customer expectations.

u  Software Utilization

u  Spreadsheet Development

u  Tracking Mechanisms

u  Process Automation

u  Research & Analysis

u  Dispute Resolution


  • Catalyst in implementing positive change, enhancing processes and controls, and facilitating program growth and expansion.
  • Dedicated and self-motivated with strong computer skills with a broad knowledge of spreadsheets and database management.
  • Attention to detail and able to work independently and/or as part of a team.
  • Ability to manage time effectively by prioritizing and scheduling tasks appropriately in order to adhere to deadlines.


  • ·         Microsoft Office Suite
  • ·         Microsoft Outlook
  • ·         SharePoint
  • ·         Finance & Analytical Tools
  • ·         Changepoint


COMPUTER TASK GROUP, Buffalo NY August 2012 to May 2013

IT staffing, application management and consulting services


Program Administrator/Executive Support


    • Responsible for reporting on all financials for a 30 million dollar acquisition with 15 project streams and growing

    • Extensive Microsoft Excel tracking and reconciliation of project charge codes, time entries and hours for both employees and vendors

    • Discuss project requirements with the Project Manager and set up resources and tasks in Changepoint

    • Run weekly Actuate and Changepoint reports for project reconciliation on Excel trackers

    • Provide weekly roll-up to management on project budget, capital and expense spends, forecast to end and overall variance in a one-page summary

    • Prepare status reports for project managers on multiple projects identifying spending vs. planned forecast

    • Assisted in 2012 yearend project accrual’s


CHARLES RIVER DEVELOPMENT, Burlington, MA 2007 – May 2011

A Global Investment Management Solution


      Project Coordinator


  • ·         Point of contact for Charles River, would meet and greet clients, potential recruits, issue badges, train and fill out new hire check-list, monitor time entries as well as travel arrangements in the absence of the administrator
  • ·         Managed multiple projects and priorities simultaneously in a fast-paced Professional Services environment
  • ·         Liaison between sales, finance, implementation managers and directors to clarify and adhere to project parameters
  • ·         Created and tracked all projects assigned to a resource. Followed up on action items assigned in weekly resource meeting and provided status
  • ·         Attended weekly meeting to discuss assigning resources and updated the resource spreadsheet for utilization forecasting
  • ·         Requested updates to go-live versions globally and maintained multi-tab Excel spreadsheet sliced by date, item count and upgrade version and whether or not on a critical path
  • ·         Created projects in Cost-Tracking financial tool and attached clients Statements of Work. Tracked billable hours for the engagement and the implementation managers weekly utilization
  • ·         Updated an Engagement Dashboard after bi-weekly after status meetings for multiple directors to measure the pulse of their client base
  • ·         Sent updates to all senior executives of confidential financials, status of deployments and resource assignments; monthly, quarterly and annually


Lisa Gamache

Page 2

q Education

Pursuing a B.S. degree in Business Management


Nashua, NH


Certificate2 in Microsoft Excel 2007 Level 2 and 3


Waltham MA


Basics of Import and Export


Nashua, NH


Microsoft Project – 2010 Purchased a license, viewed multiple tutorials and practiced on a 500+ line item Project Plan.


KEWILL (TRADEPOINT SYSTEMS) Chelmsford, MA 2005 – 2006

A prominent member of the International Trade community


Project Coordinator


  • ·         Updated the executive staff monthly with details of the largest client base in terms of utilization versus hours billed to-date
  • ·         $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.


OMEGA MANAGEMENT GROUP, Billerica, MA 2000 - 2005

A multi-million dollar firm offering Customer Relationship Management programs


      Account Manager


  • ·         Coordinated post-sales activities for 26 accounts generating $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.




A temporary employment agency  


Assistant Credit Manager


  • ·         Consolidated branch Credit & Collection activities and transferred all operations to corporate headquarters in Atlanta GA
  • ·         Managed a staff of 5 employees and maintained departmental structure during centralization transition
  • ·         Streamlined collection activities for $25 million receivable portfolio within 6 months, aggressively resolving all cash-related issues
  • ·         Developed comprehensive spreadsheets in lieu of outdated green bar aging reports, dispersed amongst 5 collectors
  • ·         Created methods of DSO reduction by tracking weekly aging reports.
  • ·         Served as a liaison for escalating internal/external issues regarding final payment demand or third party collection representation



A $40 billion worldwide computer systems manufacturer


Senior Credit/Collections Analyst (1995 - 2000)

Post Sales Support Representative(1990 - 1995)

Senior Customer Administrator(1984 – 1990)




Resume for Suzette Ciancio

Suzette P. Ciancio

64 Pollard Street     North Billerica, MA 01862

(978) 764-7047   s   s


Account Management Professional


Results-oriented Sales and Account Management Professional with extensive experience. Proven ability to identify new business and increase sales within established accounts and mature territories.

Build long term relationships and develop solutions to address customer needs resulting in mutual growth.

Successfully train sales, national, and field sales representatives.

Professional expertise respected among peers.


                                                Professional Experience


John Wiley and Sons, Hoboken, NJ                                                                    2006 - 2012

New England Professional/Trade Sales Representative

  • Structured and implemented appropriate successful strategies and priorities for account development and coverage focusing on customer needs and satisfaction.
  • Maintained expert comprehensive knowledge of both print and digital products.
  • Kept abreast of market needs and trends among industry, territory, and customers.
  • Liaison between the marketing departments and my accounts; coordinating promotions, explaining new technologies, developing marketing pieces for use with my accounts.

Special Accomplishments:

  • Arranged two bookstore signings for Tedy Bruschi of the New England Patriots, bringing in an extra $25,000 in revenue for the fiscal quarter.
  • 2007 Outstanding Accomplishment in the Wiley/Professional/Trade Group


Pearson Education, Boston                                                                                   1999 - 2006

Marketing Manager Pearson Technology Group (1 year)

  • Marketed print and digital products for Open Source, Engineering and Telecommunications for Prentice Hall and Addison-Wesley publishers.
  • Worked with authors on new and revised books for marketing plans for web, national accounts & independent bookstores.
  • Organized LinuxWorld & DesignCon trade show – booked authors, planned booth space, placed advanced marketing, worked with publicist, organized booth events.

Special Accomplishment:

  • Achieved 12% over budget for year-end sales 2005-2006.


Pearson Technology Group Sales Representative for New England (6 years)

 Sold all product lines to independent bookstores

  • Prospected and opened non-traditional accounts such as computer stores and camera stores.
  • Promoted product placement with co-operative advertising.
  • Organized and ran tables for annual book trade show.
  • Liaison between the marketing departments and my accounts.

Special Accomplishment:

Worked with in-house sales systems to teach other national and field sales representatives in the PTG group.


Prentice Hall, Upper Saddle River, NJ                                                                  1993 - 1998

Sales Representative

  • Sold Prentice-Hall titles to independent bookstores.
  • Set up displays, end caps, bookfairs with bookstores to increase Prentice-Hall presence and to increase sales.
  • Kept up with technology changes to educate accounts.
  • Encourages accounts to consider web presence


Special Accomplishment:

  • Helped train new reps by working with them on sales calls and teaching them the house sales systems.



Bachelor of Arts, University of Massachusetts, Amherst, MA

French and Education

Communauté des Etudiants Etrangers, Grenoble, France



Book Publisher Representatives of New England

Current member Board of Trustees, Billerica Public Library, Billerica, MA

Co-Chair Soup Kitchen Committee, Trinity Church, Concord, MA



Resume for Michelle Laurencio

Michelle Laurencio

70 Burgundy Dr., Nashua, NH  03062 / 603-670-5005 / 

“100% Professional,” “Very Personable,” “Organized,” “Project Manager,” “Networker,”  “Detailed,” “Multi-Tasker,” “Positive,” “Caring”


Accomplished, proven reputation in budget, design and implementation of multi-faceted sales programs including all facets of marketing.  Evaluate sales campaigns for effectiveness and ROI.  Skilled negotiator in implementing and utilizing outsourced vendors.  Consistently transforms marketing efforts in ever-changing industry.


Business Development Executive

May 2012 to March 2013

DSI Marketing Communications


Performance driven professional with outstanding communication and interpersonal skills.  Providing marketing direction to businesses for their growth via all facets of marketing.


  • Generated revenue by increasing client base and selling marketing communications.  Secured the DCR and MassPort as new clients.
  • Prospect, qualify and close marketing initiatives in B2B including up-sell, service and retention.
  • Found company’s SOMWBA status with the Commonwealth and became sole vendor representative.


Circulation Marketing & Promotions Manager

 August 1997 to February 2012

Lowell Sun Publishing

A sub-division of MediaNews Group


Developed, budgeted and administered sales programs for 8 newspapers’ circulation departments with solid, innovative and progressive sales promotions and telemarketing campaigns


  • Sourced dealers, researched pricing and negotiated purchase contracts of marketing lists, promotional products and carrier delivery supplies.
  • Researched and contracted vendors for out-sourced telemarketing campaigns.
  • Personally formed and managed inside sales/telemarketing department of 20 employees. Authored training manual/employee handbook. Solid history of exceeding personal, as well as team sales goals.
  • Generated weekly revenues of over $70,600 in quick sale product.
  • Designed and coordinated all sales and promotional materials, direct mail campaigns, training manuals and sales presentations.
  • Track, monitor and analyze response for market trends and ROI
  • Member of N.E.A.C.E.  Won numerous promotion awards.  


Business Manager

August 2006 to November 2009                  

Dakotas Welding & Fabrication, LLC


Sole administrator of this proprietorship union ironworker construction company


  • Developed and managed all human resource, payroll, invoicing, accounts   receivable, accounts payable and union benefits programs using Microsoft Word, Powerpoint, Excel & QuickBooks.
  • Composed all HUD, BRAR and DCAM reports as well as all federal and state government and union reports.

Resume for David Puro

David Puro


3 Paula Ave, Londonderry, NH 03053   ●   (973) 980-9909 Cell   ●


Sales Career Professional Summary


Accomplishedsales representative with demonstrated ability to achieve major business goals in various industries. Experience includes business to business direct sales to established accounts as well as new business generation gained through cold calling, professional networking and market research. Aggressively developed new territories as well as established markets through interaction with key decision makers. Innovative, customer focused, results driven, team player with excellent interpersonal, presentation, people and account management abilities.


Areas of Strength & Expertise


  • Territory/Account Management         Sales Presentations         MS Office Suite
  • New Business Development                Problem Solving                  Computer/Technology
  • Achievement of Sales Goals            •    Customer Service               Literate


Professional Experience


Rolling Frito Lay Sales, Wilmington, MA                                                                October 2012-January 2013

Route Sales Associate

Ordered, delivered, displayed and merchandised a full product line of snack foods for an industry leading manufacturer. Responsibilities included all aspects of sales and account maintenance as well as gaining new distribution and additional floor displays in assigned accounts.

  • Properly operated company routes on a temporary basis because of illnesses, injuries or vacations
  • Collaborated in an effort to display and merchandise a key account prior to a high level company executive visit.


Shore Point Distributing Co., Freehold, NJ                                                           February 2006-October 2012

Sales Representative, July 2008-October 2012

Generated orders and increased sales volume for an entire portfolio of domestic, imported and craft beers, wines, spirits and non alcoholic beverages for assigned accounts in a defined territory. Responsibilities included all aspects of sales, merchandising, inventory management and account maintenance as well as gaining new product distribution and additional floor display space.

  • Consistently achieved sales, placement and display goals in a 100% commissioned environment.
  • Awarded Salesman of the Month for the Wine and Spirits division (September 2009).
  • Consistently won cash and prize incentives for sales contests sponsored by various brands.


Merchandiser, February 2006-July 2008

Increased sales and exposure of a beer, wine and spirits portfolio through the creation of large and small scale floor displays as well as through the utilization of permanent and paper marketing materials.

  • Constantly utilized in house printing capabilities to broadcast brand awareness through the use of variousforms of visual media.
  • Consistently won cash and prize incentives for various floor display contests sponsored by company distributed brands.




David Puro   ●   (973) 980-9909 Cell   ●                                       Page 2



Books Are Fun, Inc., New Providence, NJ                                                         December 2004-February 2006

Sales Representative

Added new accounts as well as serviced existing accounts for a book sales service. Responsible for displaying products and fulfilling orders, collecting payments as well as cold calling and networking to open new accounts.

  • Doubled the amount of active accounts in my route book in several months time.
  •  Achieved a 20% increase in sales volume in 2005.


US Foodservice, Kearny, NJ                                                                            December 2003-December 2004

Territory Manager

Opened and serviced accounts for a national broad line food service distributor. Responsible for generating orders, collecting payment and account maintenance of existing accounts as well as utilizing sales practices to continually build the territory and increase sales.

  • Built a successful territory from the ground up through cold calling, professional networking and market research.
  • Built a profitable territory of active accounts in several months time.



Education & Professional Development


  • University of New Hampshire, Durham, NH- Bachelor of Science in Hospitality Management (2001)
  • University Bartending, Boston, MA- Bartender Training (1997)
  • T.I.P.S. Alcohol Awareness Certification (1997)
  • Certified Beer Server (2011)
  • Smith System Commercial Driver Certified (2012)





  • Eagle Scout (1997)
  • Excellent safe driving record and constant responsible operation and use of a company owned vehicle while with previous employers






Resume for Cheryl George


Mobile: 603-548-2778 – Email:




An accomplished Human Resources Executive experienced at delivering an immediate impact to the bottom line through the hands-on management and implementation of company programs in support of the corporate mission. Skilled in performing human resources management, strategic planning, and administration encompassing recruitment, benefits, compensation, employee relations and performance management.




Segway Inc., Bedford, NH – Privately held manufacturer of self-balancing personal transportation and Robotic Mobility Platform devices used by police, security, commercial, tours and noncommercial users.




  • Responsible for the human resources activities involving employment, compensation, benefits, training, safety, budgeting, policy and employee services for multi-states (NH, MA, TX, FL, TN, and CA), and international subsidiaries (Germany and Singapore).
  • Executive Committee Member – confidant and guide to executives and managers on business issues involving Human Resources, Administration and Safety.
  • Hands on full-cycle recruitment to fill staffing initiatives.
    • Filled 440+ job requisitions; including temporaries
    • On boarding of 265 direct hires
    • Performance Management and Compensation – developed salary ranges and merit guidelines, managed the performance review process and budget.
    • HR Technology implementation and user
      • Recruitment (SilkRoad Technology – OpenHire)
      • Human Resources Management Systems (Paychex HR Online)
      • E-Verify
      • Involved with managing employee relations & policy administration.
      • Benefits Management – primary point of contact with Brokers involving benefits analysis, selection and administration of plans offered to employees (medical, dental, life, STD, LTD, AD&D, FSA, 401K); including the migration of plans to new carriers.
      • 401K plan administrator, fiduciary and member of Segway Inc. 401K Investment Committee. Administration of plans in compliance with ERISA and IRS regulations.
      • Safety Committee Chairperson and Secretary – led employee safety initiatives, completed NH Safety Summary filings and OSHA reporting.
      • Unemployment and workers' compensation administration.
      • Manpower budgeting, labor analysis and cost savings initiatives.
      • Provided training in the areas involving safety, harassment prevention, basic supervision, interviewing, and performance management.
      • Compiled, analyzed and filed a variety of state, federal and ad-hoc reports (VETS100, EEO1, headcount, requisition log, org charts, turnover, termination/new hire reports, AAP).
      • Direct reports included; Receptionist, Janitor, HR Assistant and other office staff, as needed.
      • Involved in the due diligence process for the sale of the company.


Advantage Technical Resourcing, Needham, MA – Temporary and Permanent Staffing Agency


  • Performed full-cycle recruitment to achieve staffing initiatives of BTU International, a global manufacturer of thermal technology.
  • Sourced and placed qualified candidates in Engineering, Quality, Manufacturing and Service functions (3-month assignment).


CENTURY 21 Bridge Realty – Real Estate Brokerage, East Hampstead, NH

REALTOR® (Dec. 2004 – Dec. 2005)

  • Secured listings to market residences for sale inNew Hampshire.
  • Developed advertising, scheduled and attended showings and home inspections.
  • Negotiated offers and processed multiple real estate transactions through escrow.



BOC Edwards (Division of the BOC Group, Inc.), Wilmington, MA (Oct. 1999 – Nov. 2004)

A global manufacturer of vacuum and pressure technology used for industrial, scientific, and process semiconductor applications.



  • Provided consultative support to the Vice President of HR and HR Managers to accomplish HR initiatives.
  • Initiated and carried out projects in the areas of organizational development, performance management, process improvement and communication.
  • Developed HR tools and programs to retain and develop employees to achieve business goals.
  • Identified and implemented training for all employees including performance management, behavioral competency profiling, behavioral interviewing, FLSA, EEO, and Affirmative Action Plans.
  • Key member involved in the successful integration of employees from eight acquired businesses to BOC HR policies and programs.


HUMAN RESOURCES MANAGER (Division) 1999 – 2001

  • Restructured and managed the day-to-day human resource operation to support 700+ employees.
  • Managed and coached eight direct reports to complete human resource projects and daily tasks on schedule.
  • Managed the full-cycle recruitment and on boarding of new hires (443 requisitions in 15 months).
  • Participated in market salary surveys, analyzed results and adjusted compensation programs to attract and retain labor needed to achieve company objectives.
  • Responsible for the successful administration of the annual merit and performance review process for a national division of 1,500 employees within budget and on time.
  • Provided management with guidance to resolve employee relations issues i.e., harassment, reductions in force, performance, policy, compensation inequity, career planning and conflict.


Micrion Corporation (Acquired by FEI Company in 1999), Peabody, MA (Sept. 1987 – Sept. 1999)

A global manufacturer of focused ion beam systems used in the semiconductor and disk drive industries. The Company went public and was acquired during my tenure.


HUMAN RESOURCES MANAGER (Corporate) 1994 – 1999

  • Provided hands on human resources services supporting 300+ employees.
  • Managed and coached two direct reports to complete human resource projects and daily tasks on schedule.
  • Recommended, developed, and managed the interpretation and application of national and international Human Resources policies and programs in line with business goals and in compliance with regulations including COBRA, HIPAA, EEO, FLSA,ADA, and ERISA.
  • Performed full-cycle recruitment (before the existence of electronic job boards) and on boarding of new hires (100 requisitions in 12 months).
  • Restructured personnel through selective hiring, retention programs, employee development and job elimination to meet the needs of a changing business strategy.


HUMAN RESOURCES GENERALIST (Corporate) 1987 – 1993

  • Performed the day-to-day activities involving recruitment, reductions in force, benefits and payroll administration, workers compensation and general liability insurance renewals and audits.
  • Further developed HR infrastructure after the departure of Human Resources Manager in 1989.
  • Integrated strategies with business plans and administered Human Resources policies, systems, benefits, and programs for corporate start-up.




Bachelor of Science Degree, Business Administration,SalemStateUniversity, 1990

SPHR Designation from the Human Resources Certification Institute, 2012

Certificate in Human Resources Management,BentleyUniversity, 2000

NH Real Estate License, 2005

National SHRM Member

NH Notary Public                

Resume for Valerie Plouffe


58 Walnut Avenue * North Hampton NH 03862

603-379-2489 *





  • Business Planning / Development / Forecasting    
  • Customer Service
  • Consultative Outside / Inside Sales                               
  • Customer Acquisition Strategies/Profiles                        
  •  Internal / External Communications                              
  •  Problem Identification / Resolution                                
  •  Business to Business and Consumer Sales 
  • Managed Credit and Collections
  • Increased Business with Existing Customer




  • Executed sales prospecting activities, including direct client appointment setting
  • Performed Outside Sales / Customer Facing
  • Generated quotes and followed up on prospective client leads
  • General administrator for Professional services and Dispatch departments
  • Executed sales prospecting activities, including direct client appointment setting
  • Performed Outside Sales / Customer Facing
  • Generated quotes and followed up on prospective client leads
  • Coordinated Engineers for the Professional services department
  • Service dispatcher
  • Computer Hardware, Software & Professional Services Sales
  • Supported Top Senior Account Executives Managed Generate quotes for hardware, software and professional services.
  • Conducted sales prospecting activities
  • Order Entree
  • Respond to direct client inquiries and maintain database of accounts, activity, and inquires





Comcast Business Services                                                                                  December 2010 – March 2012

Account Executive


Sprint Nextel                                                                                                                May 2007 – March 2010

Account Executive


Focus Technology Solutions                                                                                        October 2005 – May 2007

Professional Services Coordinator / Lead Generation Coordinator / Account Manager


CBE Technologies                                                                                                  January 2004 – October 2005

Sales Support/Customer Service







 ·        Software: MS Office (Word, Excel, PowerPoint, and access), Eudora; Internet Explorer, and QuickBooks

  • Operating Systems: Windows and Mac
  • Languages: Java; HTML and Java Script
  • CRM Tools: (ACT, Lead Master, Axapta, SalesForce, Goldmine, MS CRM, Lead Master, WorkBench,      

           iLeads and NetSuite)

  • Platforms: Windows and UNIX




  • New Hampshire College, Portsmouth, New Hampshire - Business Management
  • Hesser College, Portsmouth, New Hampshire - Liberal Arts Degree
  • Sprint Wireless (Certified)
  •     Comcast Business Class Service  (Certified)
  • Computer Training (On Going)



Available upon request

Resume for George Papoulias

George Papoulias
12 Woodbine Path
Dracut, MA 01826
(978) 996-0433:

Objective: To establish a successful career in customer service, public relations or marketing where I can provide my experience in communications, strong work ethic and personable people skills

1.)Producer, Chief Operator, Account Representative and Sports Talk Host -
Absolute Broadcasting
(900AM WGHM, 1250AM WGAM & 1590AM WSMN)
149 Main St, Suite 210. Nashua, NH 03060
September 2009 – February 2013

-Produced and voiced daily pre-recorded news update for WSMN radio, informing listeners of local community news and events

-Voice-tracking, music implementation, script revisions, editing and programming of paid commercials for advertisers.

-Edited, uploaded and programming of pre-recorded show segments

-Board operating to enable quality audibility of  WGAM and WSMN programs (programs include focus on sports, local news and developments, financial management, business, national political issues, advice for job seekers and success in business)

-On-Air Personality and co-host of many of these programs.

-Assisted program hosts in gathering daily and weekly content for their programs as well as booking guests

-Produced other sporting broadcasts on WGAM including Merrimack College Hockey, Manchester Monarchs hockey, Fisher Cats baseball, Boston College sports as well as other local, high school and college sporting events. Duties include connecting via ISDN or Comrex to setting of event and establishing proper connection for on-air broadcast. Pre-planning includes mic check levels and then board operating for live broadcast to ensure smooth audibility.

-Uploading and podcasting of all daily and weekly programming on both radio stations.

-Administrative inventory work to ensure all commercials aired as scheduled by sending completed affidavits to station affiliates.

-Completed monthly programming schedules via Microsoft Excel distributed to colleagues to ensure organized programming process.

-Sold hourly blocks of on-air programming inventory to clients to promote their business or service, which drew revenue for Absolute Broadcasting

-Voice-tracking, music implementation, editing, recording and/or uploading of promos, rejoiners and pre-recorded shows & interviews via Cool Edit and then transferring to Nexgen program to be broadcasted.

-Monitored, cued and played commercial breaks from Nexgen program for show intermissions.
Also monitor radio stations’ traffic logs on daily basis to ensure all scheduled inventory will air as scheduled

-Recorded and inspected daily and monthly transmitter readings received and sent from and to 900WGHM, 1250WGAM and 1590WSMN

-Organized and programmed clocks consisting of scheduled commercial inventory which airs during breaks for the Manchester Monarchs 2010-11 AHL hockey season, in Nexgen

-Program host and produced weekly radio show which aired on WGAM and WGHM focusing on Boston Celtics entitled Green Machine. Booked and interviewed guests related to NBA as well as weekly segments which focused on news regarding the Celtics and the rest of the league

-Program host and produced weekly radio show airing on 1590AM WSMN called The Beat.  Booked and interviewed local political figures and guests from local establishments to address local news, discuss nearby attractions and upcoming events.

2.) Producer  -Greater Media Boston (96.9FM WTKK)
55 Morrissey Blvd - Boston, MA 02125
December 2009-June 2010

-Operating Rubicon audio board to enable quality audibility of WTKK’s programs (programs focus on political issues and current news hosted by Michele McPhee, Jay Severin, Michael Graham, Jim Braude & Margery Eagan, as well as raising designated audio pot for CNN news at scheduled times.)

-Utilizing 25-7 (record playback source) in the event of programming extending pass scheduled limits, interfering with other scheduled segments. 25-7 enables all segments to be heard in their entirety, regardless of delays.

-Connect to affiliate radio stations via ISDN to establish connection of syndicated radio programming. (Programs include Hire It Done, John Batchelor and Big Money show.)

-Operate Audio Vault program log to load and play commercials during program intermissions

-Download and transfer weather forecasts from internet to Voxpro program for airing.

-Record hourly transmitter readings for all Greater Media Boston radio stations (WBOS 92.9FM, WTKK 96.9FM, WKLB 102.5FM, WROR 105.7FM and MAGIC 106.7FM)

3.) Producer -Merrimack Valley Radio (980AM WCAP)
249 Central St-Lowell, MA 01852
June 2008-June 2009

-Board operating to enable quality audibility of local talk programs

-Booked guests connected to local importance & relevance and called them as arranged.

-Promoted WCAP's services to guests/representatives of local businesses in regards to sales opportunities.

- Heavy phone coordinating with news correspondents related to sports, politics and other content to provide information to on-air hosts.

- Provided relevant information and talking points to hosts on scheduled daily guests

- Completed grids on Microsoft Excel designated for station manager, program manager and hosts, signifying weekly segments on Merrimack Valley Afternoon program.

-Uploaded, imported, cued and played commercial breaks, weather, traffic sounder, pre-recorded local news segments and bumper music appropriate to subject matter

- Syndicated daily evening news from WCVB channel 5 on WCAP’s airwaves.

-Produced Lowell Devils hockey, Lowell Spinners baseball, UMass Amherst Football & Basketball and UMass Riverhawks hockey via Comrex or ISDN connection

-Edited and voice-tracked commercials, PSA’s and political service announcements using Cool Edit.

-On-air talent for weekly and periodic segments focusing on sports recaps, national & local news and on-air conversing with guests.

4.) Logistics/Sales Associate - Old Navy
Daniel Webster Highway, Nashua, NH.
November 1998-September 2008

-As a cashier, processed all purchases and returns for customers in timely manner on register

-Offered/sold merchandise including add-ons, weekly sale items and Old Navy credit card accounts on sales floor and at register.

-Fitting Room attendant which included servicing customers by recommending and delivering them suggested items and different sizes.

-Received and processed all new, incoming daily merchandise by organizing in stock room and then placing into appropriate places on the sales floor.


Rivier College: Nashua, NH
August 2002-May 2005
Bachelor of Arts in Communications

Middlesex Community College: Lowell, MA
September 1999-June 2002
Associates Degree in Communications

Resume for David Puro

David Puro

3 Paula Ave

Londonderry, NH 03053

(973) 980-9909 Cell


Objective                   -A hands on position with an industry leading organization that will allow me to utilize my existing skills and abilities while allowing me to grow and develop as an employee.


Education                    -BS Hospitality Management, University of New Hampshire, Durham, NH


Related Experience   Route Sales Representative, Frito Lay, Inc. Wilmington, MA (October 2012-January 2013)

                                   -Trained on various direct store delivery routes and learned the required methods to best service accounts to                     company standards. Assisted in the merchandising of high volume accounts by building impactful and shopable                         displays and made sure company products were properly placed and displayed on shelving and permanent and                        temporary racks. Properly operated sales routes on a temporary basis because of vacations or illness. Was always                              aware of product expiration dates and ensured proper rotation of product so as to properly manage account                                       inventory. Utilized company cash handling techniques as well as followed required procedures for credit                               accounts. Utilized hand held computer and printer for ordering and deliveries.    


                                      Sales Representative, Shore Point Distributing Co., Freehold, NJ (July 2008-October 2012)

                                    -Established relationships, generated orders and built sales volume through phone calls for an account base of                   restaurants, bars and private clubs for a large NJ based beverage alcohol distributor. Quickly transitioned into a                         relief sales position to cover established sales routes during vacations, absences, or illnesses of established                                salesmen.  Was assigned an individual territory in May 2011 and was able to increase sales and distribution of an                                     entire portfolio of domestic, imported and craft beers, wines and spirits for on and off premise accounts. Utilized                              various sales, marketing and merchandising tools in order to build sales. Inventoried the full portfolio at                                 assigned accounts in order to sell appropriate product quantities as well as gain new distribution. Sold in and                             executed various on and off premise promotional activities such as prize giveaway contests and bar & restaurant                                     sponsored events.  Ensured accounts were within assigned credit terms and collected payment when due. Was                          always aware of  product expiration dates and ensured proper rotation of product so as to properly manage                             account inventory. Also was the contact person between the customer and the company and was able to solve                               customer service issues in a timely manner.


                                       Merchandiser, Shore Point Distributing Co., Freehold, NJ (February 2006-July 2008)

                                       -Increased sales and exposure of a beer, wine & spirits portfolio through the creation of large and small scale                             displays, as well as through the use of posters, banners and other forms of visual media. Utilized various forms                          of permanent and temporary point of sale materials to advance brand awareness. Served as a secondary company                                       representative for specific accounts within a defined territory and assisted with merchandising, sales and                           distribution goals.


Merchandiser/Sales Representative,  Books are Fun, Inc., New Providence, NJ (December 2004-February 2006)

-Added new accounts as well as serviced existing accounts for a book sales service. Gained new accounts through cold calling, networking and product presentations to daycare centers and preschools. Processed and fulfilled orders from an on site warehouse, as well as handled payments.


Territory Manager, U.S. Foodservice, Kearny, NJ (December 2003-December 2004)

-Built a successful territory from the ground up through the use of cold calling and networking. Created relationships with various owners, managers, and executive chefs so as to anticipate their needs and wants and how to best provide them. Used promotional and sales techniques such as sampling, product knowledge, and demonstrations to make a sale. Built a profitable territory of active accounts in several months.


Manager, Cosi Sandwich and Coffee Bar , Multiple Locations in NJ (November 2002-December 2003)

-Managed multiple locations for an expanding fast casual concept.  Led shifts with a hands on approach from the floor not the office. Heavily involved in all managerial aspects of a successful restaurant including the hiring, training, and termination of staff,  ensuring positive customer experiences, ordering and inventory control of all food, beverage and non food products, proper money handling, as well as possessing a working knowledge and expert ability of all hourly line positions.




                                       Manager, Cloverleaf Tavern, Caldwell, NJ (May 2001-November 2002)

-Managed a local bar and grill with average weekly sales of approximately $40,000. Duties included but were not limited to customer interaction for the purpose of ensuring guest satisfaction, coordination of kitchen, bar

and service staff for presentation of quality, consistent food and drink, staff scheduling, computer work on POS system, creation of marketing and other promotional items and programs, menu design, inventory analysis, small banquet planning and coordination, hiring, training, and termination of staff members and other day to day operations to ensure profitability and continued success.


Miscellaneous           -Eagle Scout- Boy Scouts of America (January 1997)  

                                      -T.I.P.S Certified (January 1998)

                                      -ServeSafe certified (November 2002)

                             Certified Beer Server Certification (November 2011)

                                      -DOT certified with medical card (November 2012)

                                      -Smith System commercial driver safe driving program certified (November 2012)


Proficiencies             -Extremely computer literate, able to use Microsoft Office/Open Office, Microsoft Publisher, various POS                                     systems and internet proficient.

                                      -Excellent, safe driving record and constant responsible operation and use of a company owned vehicle while                             with past two employers.


Resume for Joyce Fafard

Joyce Fafard

719 Princeton Blvd, Apt. #24

Lowell, MA 01851




Summary Of Qualifications


A team-oriented Software Development Manager, demonstrating planning and leadership to guide software development teams to new levels of quality.  More than 11 years experience as a Software Development Manager delivering multi-platform products to market on schedule and within budget.   





Participated in meetings with the Product Marketing team, and made recommendations for enhancements for new releases.


Reviewed product quality matrices and interacted with all primary groups (Development, Quality Assurance, Product Marketing) to ensure product release criteria to meet company quality goals. With each major and minor release of the product, release goals, such as issue count, product regressions, usability, had to be met. On the last major release, ensured all goals were met 100%.


Established a project plan, based on the defined requirements and deadlines.


Led the weekly PMT (Project Management Team) meeting that required a weekly report with the upcoming release schedule and project plan, ensuring we were on target.   This report would also outline any critical issues up for discussion, and the current plan against those items.


Ensured all new feature submissions to a configuration management system were accurate and met design content. Each major release of the database product, in most cases this required the review of 1000's of files to ensure accuracy of submission.


Managed remote development and QA groups across geographies ,to ensure product and customer issues were resolved in a timely manner.


Directly engaged with the Quality Assurance Team to review product runtime functionality and improvements. On the latest release, this resulted in process improvements to product installation and improvements to database usability.


Directly involved with major customers to resolve mission critical issues (enterprise down). Included customer visits, problem analysis, research, and problem resolution through Development engagement. 


Reviewed incoming customer data through a problem report tracking system to recognize problem trends and made recommendations for resolutions. On average five urgent customer issues each week required my specific review and involvement. These were all responded to within one business week with meeting the goal of 95% customer satisfaction. 


Contributed towards performance reviews of the offshore engineering team members.


Part of a team responsible for rolling out a new company bug tracking system. Reviewed requirements, tested beta software and made recommendations for enhancements and modifications to ensure all product and company goals were met. The overall goal was to ensure usability in line with the previous tool. To this end, I ensured the new tool met these goals 100%.



Professional Experience


Parametric Technology Corporation (PTC), Needham, MA                                                      1998-2009


Software Development Manager


Successfully managed the Software Development Life Cycle (SDLC) for 7 consecutive major revisions of a

client-server database management product to store CAD data.  This was accomplished by:



Participating in meetings with the Product Marketing team, outlining requirements;


Working with  the Development team and reviewing functional specifications;


Working with the QA team ensuring issues were properly reported into the tracking system;


Working closely with the  local integration team;


Tracking release critical open issues and followed through to closure ;


Participating in documentation review meetings;


Working with the localization team for scheduling the translation to the required languages.


            Operating Systems     UNIX, Windows

            Languages                  C, Pro*C, SQL*Plus, Bourne shell, C shell

Database                     Oracle

Hardware Platforms  Sun SPARC, Sun x64  HP PA-RISC, IBM AIX,  Intel

Development Tools     IBM Rational ClearCase, Purify, LIS (RCS)

Applications                Microsoft Office 2003, 2007 – Excel, Word, PowerPoint, Outlook





Bachelor of Science, Computer Science, Westfield State College, Westfield MA