Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Job Wanted

Resume for Mark McNeill

Mark A. McNeill

58 Forest Avenue ● Everett, MA 02149 ● 781-502-1411

[email protected]


OBJECTIVE:  To further my career within the retail industry in which my management experience, interpersonal communicative skills and dedication to excellent customer service will allow me to grow and be challenged within an established business.



2012-2013  WEST ELM, BOSTON, MA                          

Shipper/Receiver: Unload daily trucks; Unpack merchandise for visual team; Organize multiple stockrooms; General customer service; Pack all packages for customer delivery


2005-2012  CRATE & BARREL, BOSTON, MA                       

Operations Manager (2011-2012): Responsible for maintenance of all store facilities; Scheduled, trained and disciplined stockroom staff; Trained Boston area inventory control managers; Responsible for stockroom set up and all seasonal changes; Oversaw all incoming and outgoing merchandise; Assigned daily duties to support merchandise and sales team; Responsible for ordering of all store supplies

Inventory Control Manager (2009-2011): Lowest individual store shrink in company (2011); Responsible for investigating all inventory discrepancies; Oversaw bi-annual physical inventory; Established a successful seconds sale cart which was implemented nationally

Stockroom Manager (2007-2009): Trained sales and stock teams on stockroom standards and layout; Oversaw receiving of all merchandise trucks; Created weekly schedules for stock staff

Department Manager (2006-2007): Responsible for merchandising and cleanliness of department; Read and understand ordering runs to maintain proper inventory levels; Assign tasks to part time staff to upkeep department

Seasonal Sales Associate (2005-2006): Customer service, general merchandising and cashiering during busy holiday season



Assistant Store Manager: Hired, scheduled and disciplined staff of 40+ employees; Oversaw deliveries of all sales in accordance with US Customs regulations; Responsible for daily inventory control; Merchandise trainer; Responsible for store security and loss prevention; Oversaw all aspects of daily operations for three store locations





Operations Manager (2001-2003): Responsible for physical inventory, security and loss prevention; Trained staff of 50+ on safety and security procedures; Oversaw product flow/shipping and receiving; Responsible for store facilities and maintenance; Responsible for daily cash deposit

Assistant Store Manager (1999-2001): Hired, scheduled and disciplined staff of 50+ employees; Implemented all seasonal floor changes; Ordered all store supplies; Responsible for all charitable donations; Responded to all customer grievances

Department Manager (1997-1999): Merchandise and sales trainer for team of 10+ employees; Implemented department plan-o-grams; Daily maintenance of department inventory; Provide services including racket re-stringing and skate sharpening; Largest annual percentage growth for company, 2001

Sales Associate (1997): Customer service and daily merchandising



1990-1993  Bradley University, Peoria, IL                College of Liberal Arts


                   Everett High School, Everett, MA          Graduate, 1990

Resume for Zachary Lange

Zachary C. Lange

[email protected]

24 Lafayette St. Lowell, Ma 01854




New Penn Motor Express       Yard Driver and Dockworker             February 2014 – Present

  • Working safe and efficiently in a fast pace and constantly changing environment
  • Locating moving freight with a forklift, manually or with other moving tools
  • Putting trailers on and off doors using a yard tractor
  • Hooking and unhooking trailers as well as setting up tractors-trailers for Road Drivers

United Parcel Service                 Package Handler                              May 2011 – February 2014

  • Securing a positive relationship between customers and the company by handling packages correctly and efficiently
  • Ability to solve problems independently when needed
  • Loading up to 500 packages an hour with weight between 2 - 75 pounds

Domino's Pizza                       Delivery Driver                       August 2010 - November 2010

  • Capacity to interact with other drivers and be a part of a positive team
  • Effectively using upselling while speaking with customers



Teamsters Local 25 Driving School   Class A License         May 2013 – October 2013

Middlesex Community College          Liberal Arts/Business  September 2009 - December 2010

Lowell High School                            General Studies           September 2005 – May 2009



Matthew Nelson         Costa Fruit & Produce Delivery Driver                      781-948-8787

John Chamberland      United Parcel Service Supervisor                               978-726-3841

Todd Flynn                 United Parcel Service Supervisor                               978-914-3621

Resume for Tina Beland

Tina I. Beland

1461 Pawtucket Blvd. E-12  Lowell, MA 01854      Tel. (978) 995-4288                 Email: [email protected]


Objective:  To find gainful experience in the administrative field and provide effective support to potential employers. 


Computer Applications: Microsoft Word, Excel, PowerPoint, Access, Project 2002, Outlook, XMS expense, e Cabinet, Documentum, ISOTrain, Cosmos, EasyReq, Expres T&E, ERAS, Plateau, Metrics Manager, Metrics Collector, BPCS (AS 400), Lotus Notes, Netscape, Explorer, @Rosenbluth, OAG, SAP, Systran, Exchange, Concert, Anzio Lite (Zeus), Word Perfect, Lotus, CP Reports, Platinum, COSTPOINT, Noteworks, Lotus cc:Mail, Word Perfect, QuickBooks, and Banker & Tradesman On line, Medisoft, Lytec, WebX, EPIC. Fourth Shift, Great Plains, Korm, SalMon



Kaspersky Labs

Sales Specialist                                                                                   Woburn, MA                                         11/11 to 11/13

  • Interact with Internal and External customers to maintain orders satisfaction trouble shooting issues with software keys and installations.
  • Prepare information for internal and external audits
  • Perform Inventory transfers and reconciliations for warehouse, stocking & distribution sites, handle any issues related to stock transfers & reconciliations
  • Perform non standard pricing verification & deal registration verification for large orders, authorize orders to process in the KORM and SALMOM systems
  • Perform licensing co-terming (these are non standard expiry & terms for licenses) Authorize & Distribute Software keys
  • Invoice in Great Plains accounting system – manually and automated to Commercial and Retail Distributors
  • Process credits for returned or damaged products, and process price variances
  • Add and verify  Resellers & Partners’ registrations into the KORM and SALMON systems
  • Process  Return Material Authorizations
  • Enter Retail Orders, Commercial orders, Not for Resale Orders & Trials, Conduct EDI processing and the  processing of Drop shipments


Wakefield Solutions                                                           Pelham, NH                                                  4/11 to 10/11

Customer Service Representative

  • Process Requests for Quotes(RFQ), Return Material Authorizations(RMA), Process Corrective Action Reports
  • Interact with customers by phone concerning orders, returns, shipments and products.
  • Receive and enter confirmed orders.
  • Contact customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Track the safety stock on the assigned accounts and adjust levels of parts in accordance with the customers ordering patterns. 
  • Manage and track various reports,
  • Keep management informed of all activity.
  • Writing work instructions and Position training manuals, as well as Standard Operating Procedures (SOP’s)
  • Monitoring Press scheduling and balancing workflow to the shop floor

DSM Neo Resins (contract)                          Wilmington, MA                                                     12/10 to 1/11

Customer Service International.

  •  Ensure compliance with contractual obligations
  • Customer information maintenance, testing rewriting or work instructions as new enhancements are implemented
  • Process customer product orders, and enter data into SAP R3 computer system
  • Organize shipments with internal and external warehouses, planning and shipping where applicable
  • Filing or related customer information such as Bills of Lading, Invoices and other items
  • Preparation of Export documentation, liaison with Freight Forwarder
  • Customer contact involves resolving problems, gathering and entering forecast information, answering questions, addressing customer concerns in pricing, billing delivery damaged material etc.
  • Maintain, review and assemble profiles and special instructions on all customers in the database; monitor orders to ensure satisfactory delivery






Fresenius Medical Care(Contract)                     Waltham, MA                                           11/10 to 12/10

International Supply Chain Analyst

  • Review and process purchase orders for international customers in SAP
  • Forward commercial documents to customers
  • Re-key orders from the international holding distribution center to the shipping distribution center
  • Manage delivery schedules and drop ship orders for clinics inPuerto Rico
  • Coordinate the set up of new international customers
  • Solve problems by working directly with customers and relevant internal departments
  • Respond to requests for info regarding shipments of products to other countries or sourcing a distributor or affiliate
  • Generate monthly report detailing the value of products that were sent via ocean containers for insurance purposes
  • Act as back-up routing specialist while s/he is out
  • Develop, promote, maintain and distribute key performance indicators to ensure continuous improvement
  • Support additional supply chain initiatives as necessary
  • Other duties as assigned


Lantheus Medical Imaging(formerly Bristol Myers Squibb Medical Imaging)Billerica, MA                 11/99 to 6/09

  • Export Order Administrator: (3/08-6/09)

Ensured smooth project flow and order processes for International Customers, streamlined oversees order process to an Order Form

Transferred distribution model from BMS to Lantheus European distribution model to overseas 3rd party warehouse model this enabled the company to save import and export duties as well as storage charges by 18%

Continued roles and responsibilities listed under the International Operations Analyst and Rx Project Coordinator Positions


  • International Operations Analyst: (3/06 -3/08)

In addition to responsibilities listed under Project Coordinator, Team member of the Medical Imaging Procedural Documents Council, as such was responsible for overseeing compliance with S.O.P. (Standard Operating Procedure) on a division wide level,

Plateau training administrator for the International Radiopharmacy staff at 9 locations worldwide,

Worked with Production Planning Department to ensure stock levels and production runs met International customer and distributor need.


  • Project Coordinator: (11/03-3/06)

Team member of the International Rx Ops team; coordinated Radiopharmacy build-outs in Australia and Puerto Rico interfaced with internal and external clients and vendors,

Acted as an in house resource to our international locations in Australia, Puerto Rico and Canada, coordinated and expedited policies and procedures so as to not impact timely business flow, Lead website project, Lead ISOtrain Project, Lead SOP standardization sub committee, Participated on International Radioisotope Safety Committee, Drove conversion to Cosmos documentation system, established and maintained Metrics database for all pharmacy activities - financial and operational.

Worked with pharmacies to establish and maintain Legal Agreement by Federal Government regulations in compliance and reporting.  Worked with the project teams to ensure project timelines were met, set up common resources and made documents available to all team members. Interfaced with Global Strategic Sourcing to ensure that purchasing guidelines were met by the Radiopharmacies and that maximum leverage for procured items was utilized.

  • Administrative Assistant: (11/99 - 11/03)

Supported the Associate Director of Distribution and other staff members, scheduled meetings on and off site, made travel arrangements for all department staff, entered purchase orders into the accounting system, purchased office supplies and services for corporate headquarters’ staff as well as four distribution centers, approved invoices for payment working with accounts payable and purchasing to resolve discrepancies, prepared presentations, created monthly metrics.




Certificate in Project Management from Boston University

Baccalaureate of Arts from the University of Massachusetts Philosophy (Psychology minor)

TheSalterSchool: Certificate, Medical Assisting Program



Certified:    APICS CPIM Master Planning of Resources, and Basics of Supply Chain Management,



Resume for Scott J. Silva

SCOTT J. SILVA     Home: (603) 883-3842 • Cell: (617) 697-7861

10 ½ Chester Street • Nashua, New Hampshire 03064-2311     [email protected]



Highly skilled, results-oriented publishing management professional with 20+ years of experience in electronic production, desktop publishing, graphic composition, and pagination automation. Detailed knowledge of graphics, pagination, and editing software. Proven track record for consistently achieving goals, meeting project deadlines, and maintaining high quality standards. Ability to complete complex projects and assignments with limited instruction or supervision.

Excellent organization, communication, resource management, problem solving, leadership, technical, and computer skills.


Electronic Production Manager


  • Manage full-time staff, freelancers, budgets, and outside resources to schedule, develop, produce, deliver and archive varied educational materials. Work directly with editorial and curriculum developers.
  • Set up new training program and coordinated electronic production process for new K-12 educational materials and product lines for in-house staff, expanded technical proficiencies and remapped workflow to increase productivity, saving $20,000+ per year.
  • Oversaw new math program file intake, rebranding, marketing, and file delivery for outside project management involving PDFs, eBooks, and online Moodle learning management system.
  • Created Filemaker Pro relational database to track print products involving design of scripts, calculation fields, and user interface. The database enabled tracking of 3,500+ legacy products and assets.
  • Managed production of 400+ eBooks for electronic delivery on devices such as iPads, tablets, and smart phones.
  • Facilitated production of 500+ titles into National Instructional Materials Accessibility Standard (NIMAS) format for the National Instructional Materials Access Center (NIMAC).


Electronic Production Manager


  • Coordinated Electronic Production process including layout, style, artwork, and pagination for collegiate textbooks, while consistently meeting quality, performance, cost, and delivery guidelines.
  • Managed 2 full-time employees plus freelancers and outside resources for book development projects.
  • Led production for 50+ titles and new editions. Contributed to startup and support of print-on-demand program, and oversaw scheduling, cost estimating, and electronic delivery of print ready materials for books of up to 800 pages.
  • Evaluated, tested, and selected new technologies, software, systems, and upgrades, and automated data importing with streamlined conversion process.
  • Played a key role in the development of on-line distance learning/e-learning.


Pagination / Systems Manager

Lowell Sun Publishing, Lowell, MA (1994 - 1997)

  • Supervised, trained, and motivated 8 direct and 5 indirect reports in the Pagination and Ad Set Departments for a daily newspaper with circulation of 53,000.
  • Ensured timely and accurate completion of 30 pages per day (50-60 for the Sunday edition).
  • Coordinated Editorial Department automation project and trained 50 people on system operation and electronic pagination.

Desktop Publisher

Gex, Inc., Hampstead, NH (1991 - 1994)

Graphic Compositor

Lowell Sun Publishing, Lowell, MA (1987 - 1990)



A.A.S, Graphic Arts

New Hampshire Technical College, Laconia, NH (1986)



  • Adobe Creative Suite
  • Acrobat Professional
  • Pitstop Pro
  • QuarkXPress
  • Xtags
  • Powermath
  • Universal Type Client
  • Microsoft Office Suite
  • FileMaker Pro 10
  • AppleScript
  • Automator
  • iWork
  • BBEdit 10
  • iBooks Author
  • XML & HTML
  • Final Cut Pro X
  • Flipping Book Publisher
  • Moodle, BlackBoard, and WebCT



  • Member, National Instructional Materials Access Center Users Group (1-year term)
  • Southern NH chapter of Apple Core (Apple User Group) since 2007
  • •(President 2010 - Present, Secretary 2008 - 2009)
  • Friends of Access Nashua Board, Secretary (2013 - Present)

Resume for Timothy Carroll

Timothy D. Carroll

112 Humphrey Street, Marblehead, MA 01945 • 781.631.2365 • [email protected]


Summary of Qualifications

  • Comprehensive knowledge of MS Office, including Access, pivot tables, and v-lookup
  • High proficiency with QuickBooks and Crystal Reports
  • Strong management and customer service skills, with solid, consistent record of client satisfaction



NFS Leasing, Inc. (Beverly, MA)

Staff Accountant (Temp assignment)                                                                                            11/2013-01/2014                                                                                                                                                                                                                                                                               

  • Processed daily cash receipts for 4 business units using QuickBooks Enterprise
  • Account reconciliation and bank reconciliation
  • Monthly lease invoicing for 3 business units
  • A/P, A/R, collections, and journal entries
  • Management of internal Excel databases as it relates to lease initiation
  • Other assignments as delegated


Director Only Services, LLC (Windham, NH)

Staff Accountant                                                                                                                                                          2012–2013

  • Converted spreadsheet recordkeeping to QuickBooks Pro for professional support service
  • Manually entered current year sales information for 100+ clients with $18K+ in monthly sales
  • Automated monthly client billing process, reducing processing time by more than 25%

Pioneer Investments (Boston, MA)

Manager, Client Service Call Center                                                                                                                      2006–2010

  • Hired, trained, and developed staff to ensure appropriate staffing level; oversaw day-to-day operations
  • Established and documented departmental policies and procedures
  • Created incentive programs for Client Service Reps
  • Improved department external quality review by 35%

Boston Financial Data Services (Quincy, MA)

Manager, 401(k) Plan Administration Specialists                                                                                                       2006

  • Managed day-to-day operations including hiring, training, coaching, ensuring appropriate staffing levels
  • Developed a monthly stat monitoring feedback log for Client Facing team
  • Managed the escalated issues log resolution process, improving intra-departmental cooperation

BlackRock, Inc.  (Boston, MA)

Manager, Dealer Services and Data Management                                                                                        2000–2005

  • Managed day-to-day operations including hiring, training, coaching, ensuring appropriate staffing levels
  • Maintained sales force database using Salespage CRM system


Additional Experience

Sawtelle Brothers (Lawrence, MA)

Accounting Clerk

  • Processed payables including coding, entering, check processing, and discrepancy research
  • Processed receivables including applying payments, monthly billing, and collections
  • Daily cash processing, monthly bank reconciliation, reconciled inventory of landscape equipment



Bachelor of Science in Business Administration, Salem State University (Salem, MA)                                 2013

Accounting Concentration,

GPA: 3.35; Delta Mu Delta Honor Society

Resume for Lisa Kilpatrick

Lisa G. Kilpatrick, Senior Marketing Leader

Hands-on | Visionary | Creative | Disruptive Thinker | Change Agent


Mobile: 978-273-4088 =  Email: [email protected]= Linkedin: lisakilpatrickmarketingpro  =Twitter: @lkilpatrickmpro



My Story

15+ years of B2B technology marketing/PR experience in public and private technology companies, and agency environments.  My passion? Creating strategic, integrated programs that boost brand equity, build awareness, educate the market, generate leads, support sales, serve the customer and drive revenue.


My Marketing DNA

Entrepreneurial spirit. Innovative. Multiple hat wearer. Juggler. Collaborator. Relentless curiosity. Leverages the power of provocative questions to create clarity from ambiguity and challenge the status quo.



My Experience


Marketing Consultant/Contractor                                                                                                                                   6/2012 – Present

Provide strategic and tactical marketing communications and public relations services for B2B and technology clients including marketing counsel and strategy, message development, corporate/product identity development, company and product branding, collateral development, Web site design/development/optimization, Web content creation, special events planning and management, public relations counsel and strategy, message development, media and analyst relations, press releases, newsletters, company and new product launch planning and execution, and more.


Exact Software, Americas, Senior Marketing Manager                                                                                                4/2012-6/2012

(Departure due to US Operations reorganization by new CEO)


Managed the strategic planning, development, delivery and analysis of direct marketing programs to drive growth for assigned business units for this ERP software solutions provider.  In partnership with VP Marketing, developed marketing programs to drive awareness, foster relationships, and fuel demand generation marketing activities to ensure the Americas meets revenue and profit objectives through expansion of existing customer base. Partnered with cross-functional stakeholders/subject matter experts including sales, pre-sales, consulting, customer advocates, product management, operations, 3rd party business partners, and more to drive end-to-end campaign planning and execution.  Developed comprehensive bi-annual customer marketing plan, including strategies, programs and campaigns.  Ensured alignment of customer marketing activities with Sales revenue targets and business priorities.


Marketing Consultant                                                                                                                                                         4/2011-4/2012

Strategic and tactical marketing communications and public relations services for B2B technology clients including marketing counsel and strategy, message development, corporate/product identity development, company/product branding, collateral development, Web site design/development/optimization, Web content creation, special events planning and management, public relations counsel and strategy, message development, media and analyst relations, press releases, newsletters, company and new product launch planning and execution, and more.


Datawatch Corporation, Director, Marketing Communications                                                                 11/2006-4/2011

Responsible for all aspects of marketing communications, PR, branding and more for this Business Intelligence (BI) software solutions provider. In partnership with the CMO, developed marketing programs that built a positive image for the company, and significantly contributed to the company’s growth and market success. Acted as an advocate for the company with customers, media, industry analysts and more. Built brand awareness and thought leadership through PR and outreach programs that delivered market visibility for key executives and domain experts. Worked closely with the sales organization and channel partners to maximize marketing program results. Key member of the product marketing/launch team.




  • Rebuilt and re-branded ecommerce storefront, streamlined customer shopping experience, increased brand equity, eliminated all online transactional issues; increased storefront revenue by 25%.
  • Spearheaded and drove company, product and website rebranding.  Lead design and web teams in creation of new company logo, product line logos, product packaging, collateral, and website to drive brand awareness and usher in a new era of growth.  Drove and managed end-to-end website redesign, including project scoping, requirement definitions, wire-frames, prototypes, site maps, site functionality, usability testing, user interface requirements, performance optimizations, branding, graphics/creative, content, promotions, and more.
  • Lead and managed external PR team, spearheaded and drove new PR program to fuel company and product awareness, and cement Datawatch as experts in the BI field.  In less than one year, transformed Datawatch from a virtual unknown in crowded BI space to a recognized and respected player with key media and industry analysts, resulting in consistent coverage in target media.
  • Branded, produced and managed worldwide user conferences; increased historical attendance for this yearly event 25% the first year, and by 50% in subsequent years.
  • Researched, negotiated, purchased and implemented Marketo Marketing Automation solution; drove marketing/sales alignment, and improved lead generation by 30%.


RedZ Communications, Owner                                                                                                                                         4/2002-11/2006

Provided strategic and tactical marketing communications and public relations services for B2B/B2C technology clients including marketing counsel and strategy, message development, corporate/product identity development, company/product branding, collateral development, Web site design/development/optimization, Web content creation, special events planning and management, public relations counsel and strategy, message development, media training, media and analyst relations, press releases, newsletters, company and new product launch planning and execution, and more.

PAN Communications, Account Manager, Technology Portfolio                                                                                2/1999-4/2002

Provided public relations services to a variety of B2B/B2C technology clients with monthly budgets ranging from $5K-$50K.  Reporting to the Vice President, client/account management responsibilities included program strategy and counsel, media training, media and analyst relations, messaging and positioning, acting as “voice of client” to teams on brand and company positioning, product features/differentiators, and client’s marketing strategy/goals. Authored press releases and promotional materials, created and drove company and product launch plans, thought leadership initiatives, media tours, and more.  Agency leadership responsibilities included management and coaching of multiple, cross- functional teams, client nurture to drive repeat and renewal revenue, account reporting and budgeting, new business development and more.



  • Produced and managed award winning (Bell Ringer) product and company launch for leading mobile applications developer.
  • Revitalized ineffective analyst program for industry leading CRM solutions provider.  Drove analyst relationships, messaging, and managed a $6K/month analyst specific budget, resulting in consistent inclusion in critical analyst reports, including Gartner Magic Quadrant.
  • Aggressive media outreach and creative PR programs built substantial credibility for leading model-driven infrastructure software client.  Efforts resulted in exclusive, strategic partnership and equity investment by leading genomics technologies provider.




NobleNet, Inc. (Middleware)                                                   Senior Manager, Marketing & Communications                    3/1998-2/1999

Ipswitch, Inc. (Network Management/FTP)                              Manager, Marketing Communications                                  2/1994-3/1998

Trimble Navigation (GPS/ Satellite Navigation)                      Marketing Services Manager                                                  9/1991-11/1993

Synetics Corporation (Systems Engineering)                            Corporate Communications Manager                                    2/1988-9/1991

PSDI (MRO Software)                                                               Marketing Administrator                                                        1/1986-2/1988          





University of Massachusetts/Lowell

  • § Multimedia Design Coursework
  • § Business Administration & Management Coursework


Mt. Ida

  • § Graphic Arts Program Coursework

Resume for Mary Arvanites

62 Mailloux Terrace, Dracut, MA 01826 · 508 847 0209 (cell)

Mary W. Arvanites

Summary of Qualifications

With over twenty-five years of experience in the mortgage industry, I am skilled in all facets of wholesale and retail mortgage closing and funding processes and procedures.  I have experience with multiple loan processing and closing systems.  I have utilized my excellent communication and organizational skills in daily interactions with brokers, attorneys, borrowers, and team members.  I have over five years of experience in mortgage accounting, both accounts payable and receivable, as well as payroll.



1/2013 – present

Moore Staffing Svcs. – Enterprise Bank Mortgage Center

Methuen, MA


  • Post-Closing Processing of all loans (sold, retained, or equity)
  • Ordered Appraisals, Flood Insurance Reports, and Titles
  • Processed various weekly reports for VP including Pipelines & Booked Loans
  • Processed & distributed mail 3 times daily
  • Reception, phone protocol, and other Administrative assistance


6/2011 – 4/2012

Metlife Home Loans

Lowell, MA

Senior Retail Closer/Funder

  • Drew loan documents and funded loans according to timelines, regulations, and procedures
  • Reviewed approved loans to ensure that documents are complete and that requirements are met prior to close
  • Ensured data integrity
  • Coordinated and scheduled closings
  • Resolved time-sensitive issues with GFEs through working knowledge of its tolerances
  • Completed MDIA tests on loans
  • Prepared signed loan documents for funding
  • Obtained, reviewed, and responded to needed PTF conditions
  • Reviewed and responded to exception reports
  • Maintained an awareness of all legal regulations
  • Created and assembled documents for delivery to title or escrow



3/2008 – 5/2011

Franklin American Mortgage Company

Danvers, MA

Senior Wholesale Closer/Funder



8/2007 – 2/2008

Countrywide Home Loans

Danvers, MA

Senior Wholesale Closer/Funder



8/2002 – 5/2007

Gateway Funding

Woburn, MA

Closing Manager

  • Reported to the Operations Manager and managed a team of closers in addition to performing closing functions


10/2001 – 8/2002

Mortgage Partners, Inc.

Dracut, MA

Retail Loan Closing Coordinator


Credentialing Associate - Office Administrative (93938) Hooksett, New Hampshire with Cigna

Credentialing Associate - Office Administrative (93938) Hooksett, New Hampshire

Job Description

Cigna is expanding and adding new positions in Hooksett New Hampshire Office

This is an excellent entry level position where you will be trained.

Apply on line and come meet us at our:

Cigna Hiring Fair, Tuesday, February 11, 2014

3:00 PM to 7:00 PM

Courtyard Marriott Grappone, 70 Constitution Ave, Concord, NH, 03301

Credentialing Associate - Office Administrative

If you can't make it to the fair you will still be considered if you apply.

Responsibilities - We will Train!

-Accurate and expeditious verification of HealthCare Professional credentials

- Ensure all Health plan and National Committee for Quality Assurance requirements are met

-Knowledge of and compliance with NCQA and state specific standards
-Assist in the testing and implementation of procedures to improve efficiency
-Prepare Health Care Professional documentation for Credentialing Committee review
-Ability to exceed quality and production metrics
-Maintain provider profiling system
-Communicate via verbal and written means with providers and matrix partners

-This is not a call center environment, but does require communication with Health Care Professionals

. Requirements

- High school diploma with equivalent experience required
-Associates degree preferred
-Able to handle multiple priorities and be accountable

-Excellent organizational and time management skills
-Computer literate in Microsoft Office, Access, and Excel
-Able to navigate the internet proficiently
-Strong communication and interpersonal skills
-Ability to work independently within a team
-Analytical and problem solving skills


- See more at:

Resume for Dave Williams

Dave Williams

104 Lillian Terrace, Dracut, Massachusetts 01826

(978) 888-3934   |   [email protected]



Interested in Consulting/Contract or Employee status position.



  • Highly motivated IT project implementation lead with deep experience across different business lines within a large global financial services organization.
  • Strengths include project management, effective planning, budgeting, very detail oriented, and assigning resources to achieve business objectives in a high pressure environment.
  • Recognized for ability to build and manage teams that effectively collaborate to achieve successful conclusions.




  • Telecommunications
  • Infrastructiure
  • Vendor Management
    • Project Management
    • Process Improvement
    • Network Engineering
      • Sonet Networks
      • Multiplexors
      • Data Center
        • Cisco Technologies
        • HP Technologies
        • Budget Planning
          • Routers
          • Switches
          • Customer Setvice
            • Documentation
            • Visio
            • Troubleshooting
              • High Speed Circuit Test Certifications
              • Disaster Recovery
              • Capacity Planning
                • Frame Relay
                • MPLS
                • SDLC



Work Experience



All Network Engineering positions were moved to North Carolina and Texas.                                            

Principal Network Engineer (2006-2013) 

  • Managed Fidelity Investments national retail office expansion project of 15 locations per year. All locations opened on time and within budget. Additionally, oversaw 150+ existing retail locations.
  • Chaired weekly team meetings with telecom service providers, site build-out coordinators, construction managers, and engineers.  Expanded these meetings to include additional people as projects required. This resulted in successful completions without incident.
  • Managed both internal and external resources requiring telecom equipment installation, cabling, and testing of high speed optical, DS3 and T1 connectivity.
  • Partnered with Fidelity finance department and other engineering groups within the firm to realize increase of Telecom circuit savings of $10.6M between 2009 and 2012.
  • As a subject matter expert, I managed Telco System's edgelink 100 and 828 (M13 mux) platforms supporting Fidelity’s voice communications.
  • Involved with data and voice circuit analysis, and evaluated existing telecom contracts.
  • Assisted with required decommission of the Marlboro Massachusetts campus within three months to accommodate another company’s purchase. The campus consisted of a data center, call center, and one additional building supporting over 5,000 employees. Coordinated telecom vendors, engineering groups, and onsite Fidelity technicians. Collaborated to establish impacted circuits and equipment, determined ownership, and assisted with the removal schedule. Instrumental in relocating remaining employees to off campus location. Building contents were successfully removed on time with no impact to the production environment.
  • Teamed with finance department to negotiate WAN circuit contracts with multiple telecom providers. Determined best contract to meet business objectives.
  • Developed plans to manage implementation to disconnect, re-size, or replace circuits according to contract agreements.
  • Evaluated and updated the firm’s documentation of tier II and III wan link connectivity as well as tier III router and switch configurations.
  • Partnered with voice engineering to determine diversity and bandwidth requirements.
  • Provided engineering Cisco and HP routing and switching for various projects within the Fidelity Investments network.


Network Planning Consultant (2001-2006)

  • Managed disconnect of Midwest OC48 Sonet ring and connecting circuits generating $750K of savings per year.
  • Principally involved in the identification of active circuits and their connected customers, negotiating, ordering, scheduling, and implementing cost effective replacement circuits.
  • Managed installation and certification testing of high speed wan connections within the Fidelity network.
  • Managed testing and implementation of multi-vendor OC192 backbone rings, as well as diverse private and public sonet rings ranging in size from OC3 to OC48.


Senior Network Planning Manager (1998-2001)

  • Managed implementation of WAN connectivity and mid-range AS400 platform from Boston World Trade Data Center to new Merrimack Data Center.
  • Assisted with required periodic disaster recovery and acceptance testing.


Project Leader (1996-1998)

  • Provided management expertise as member of newly created National Project Planning and Implementation team which lead to new process improvement standards within the firm.
  • Managed implementation of wan connectivity to new Marlboro Data Center and mid-range AS400 platform.


Field Service Engineer/Network Operations Tech/ Senior Field Service Engineer (1983-1996)

  • Managed Telecom vendors’ installations and repairs.
  • Provided network monitoring and troubleshooting to resolution, including onsite installation and configuration of hardware connecting to mainframe and customer equipment.

Resume for William Schmitt JR



12 Clyde Ave.                                                                                                                      Cell:  757-714-9559

Dracut, Massachusetts 01826                                                                                                                          [email protected]                   Home: 978-221-5395                                                                                                                                                                                                                                                                                                         .







                                                I am a Dynamic, results oriented business professional with particular expertise within the service industry.  Repeatedly recognized for ability to build lasting business relationships, and attention to detail.  Outstanding supervisor, trainer, and motivator.  Excellent communication skills, both verbal and written. Skilled in P&L administration, budget formulation and execution.  Creative and resourceful problem solver.  I have been very successful and have a vast amount of accomplishments in many business settings.  I have the ability to be adaptable and  master the duties  and responsibilities of any position.  I am proficient in excel, word and power point. I would be an asset to any company and greatly contribute to the future success and growth of the organization .   




1/13 to 9/13                           Republic Parking System, Lowell, Massachusetts

                                                General Manager / City of Lowell Parking Operation

                                                * Managed 5 parking garages, 2 surface lots, on street multi-meter repairs and                                                         revenue collection.

                                                * Performed interviewing, hiring, background investigation and training of newly                                                         hired employees.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration and execution, customer service and client relations.

                                                * Facility Maintenance and direct the activities of the maintenance team.


                                                * Formulated and instituted duties and checklists for maintenance team.

                                                * Installed a cleaning solution metering system, savings 50% in chemical expense.

                                                * Installed new Amano on street multi-meters, learned  mechanical repairs,                                                               software operation and revenue                                                                                                                           * collection process.

                                                * Proficient on Amano pay on foot stations, operation and repairs, also Amano                                                        gate and lane control  *equipment and backend software.  

                                                * Walked every garage and formulated an excel spreadsheet that reflected items                                                        requiring repairs or cleaning.


 2007 to 2012                       Central Parking Systems, Virginia Beach, Virginia

                                                Operations Manager / City of Virginia Beach Parking Operation

                                                * Managed 2 garages, 8 surface lots, 4 managers, 8 supervisors and on street enforcement officers.

                                                * I also managed the on street meter collection team.

                                                * Hired 80 seasonal employees, interviewed, performed background checks, drug                                                      testing and training.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration, budget formulation and execution, customer service and                                                          client relations.

                                                * Facility Maintenance, direct the activities of the maintenance operations team.


                                                * Factory trained in Federal ADP equipment repair, software operation and report f                                                      Formulation.

                                                * Got the contract renewed for an additional 5 years because of my performance                                                       and client satisfaction.

                                                * Installed new ticketing writing system,  I added pictures on printed violation.

                                                * Upgraded ticket process data base to reflect real-time.

                                                * Increased ticket volume by 30 % through training and officer motivation.

                                                * By adding the picture and real-time data base, reduced customer disputes and                                                        increased fine remittance.

                                                * Opened a new lot, cost $ 4000.00, collected an additional $ 15,000.00 1st                                                            season in additional revenue.

                                                * Designed new uniforms & logo for enforcement team and garages. also wrote                                                          operation manuals.



                                                   William E. Schmitt, Jr.

                                                             Page 2




2 006 to 2007                       Lowes Home Improvements, Suffolk, Virginia

                                                Human Resource Manager

                                                * Managed all aspects of human resources for 130 employees. 

                                                * Performed training, background checks, drug testing, interviewing, hiring.


                                                * Successfully recruited 60 seasonal employees.

                                                * Conducted many new employee orientation sessions.

                                                * Worked on the retail floor for all major holidays and peak volume day's helping                                                       customers.


2004 to 2006                        Lanier Parking Systems, Roanoke, Virginia

                                                General Manager / City of Roanoke Parking Operation

                                                * Managed 7 parking garages, 5 surface lots.

                                                * Performed surface lot revenue collection

                                                * Wrote parking violations for surface lots

                                                * Performed data base auditing.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration, budget formulation and execution, customer service and                                                            client relations.

                                                * Facility Maintenance, direct the activities of the maintenance team.

                                                * Hiring, interviewed, performed background checks, drug testing and trained                                                           employees.


                                                * Got the contract renewed for an additional 5 years because of my performance                                                     and client satisfaction.

                                                * Received factory training on Federal ADP equipment. Saved 30 % on technical                                                         service visits.

                                                * Increased revenue by 20% by doing data base auditing and billing customer                                                         correctly.

                                                * Formulated contracts for service providers.

                                                * Worked with City Purchasing Manager and City Attorney to formulate vendor                                                           contracts.

                                                * Member of the Downtown Roanoke Planning Committee and Visitor's Bureau.

                                                * Went door to door soliciting retailers to purchase parking validations. Increased                                                     revenue by 5%.


1999 to 2003                        Cox Communications, Chesapeake, Virginia

                                                Field Service Manager

                                                * Directed a technical team of 98 employees that service, install, high speed                                                                internet, telephone,

                                                  and cable television also managed 7 technical supervisors.

                                                * Represented Cox at the City of Chesapeake Cable Commission meetings

                                                * Managed training, productivity, customer service, quality assurance, performance                                                     reviews


                                                * Learned to install and service all technical products.

                                                * Resolved all customer issues.

                                                * Successfully managed budget to come in below on  P&L expense line items.

                                                * Wrote and produced a training program detailing the benefits of cable vs dish.

                                                * Conducted a training series on customer service.

                                                * Chaired various committees on a variety of topics.

                                                * Tested new products prior to their release.



Previous experience also includes Production Management, Technical Service Management, Human Resources Management, Restaurant Management, Quality Assurance Management, Assistant to the President .





                                                William E. Schmitt, Jr.

                                                             Page 3

Security Clearances 


* Secret Security Access Clearance:  Enabled me to access secure military location  as well as board naval vessels  to repair and install electro-mechanical devices in sensitive areas.

* Certified Department Criminal Justice Clearance: Gave me authorization to work on and install, alarm systems, circuit television systems also access equipment at  banking locations and major money counting and distribution facilities.


Certifications and Licenses


* Instructed electro-mechanical repair and installation also concepts of Xerography : Taught Navy Electronic Technicians how to repair

  equipment while deployed  also instructed new hired technicians.

* Defensive Driving Instructor: Certified through Liberty Mutual Insurance. 

* Safeserve


Special Recognition


* Awarded the #1 Excellence in service award for having an outstanding technical service department,  was awarded a gold ring from the

   Savin Corporation.

* Was invited to attend a Regional Manager meeting at the home office, Cedar Rapids Iowa, to explain how I  turned a failing branch

   operation around and returned it to profitability and excellence in service. As a result I was promoted to Regional Service Manager, and

   given the Flag Ship Branch, dealing with all the major banking institutions.

* Presented the " Star of the South Award " by my service department team, for providing excellent direction and a

   shining example  to follow.




* Industrial Electricity and Electronics

* Train the Trainer

* Dale Carnegie

* Public Speaking

* Concepts of Xerography and electro-mechanical repair

* Repair and operation of Amano equipment

* Repair and operation of Federal ADP equipment

* On street enforcement and safety procedures.


Professional Associations

* Women in Cable

* New England Parking Association

* Parking Association of the Virginia's

* International Parking Association

* Purchasing Agents of Greater Baltimore

* Human Resource Manager Association of Tidewater Va.




* St. Leo's College / Virginia Beach Va. /  Business Major / Working on degree

* Philadelphia Community College / Philadelphia Pa. / Law Enforcement

* Mastbaum Technical Vocational  / Philadelphia Pa. /  Electronics & Electrical