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Resume for Patricia Whiting

Patricia Whiting

31 Waterford Street, Lowell, MA  01854




Production supervisor experienced in safety, quality, training, and planning, with emphasis in TQM and Lean Manufacturing.  Defines, measures, and increases productivity, while accurately carrying out responsibilities to a successful conclusion.  


Professional Skills

  • Fifteen plus years of experience as a production supervisor.
  • Ability to train and motivate employees on required skills.
  • Excel in effective and positive communication verbal and written
  • Knowledge of budgets, planning, production processes, and inventory control.
  • Focused on team work concept with emphasis on safety and product quality.
  • Excellent documentation skills including accurate reporting as well as writing and updating work instructions.
  • Team player, capacity to work and interact with all levels of an organization.
  • Computer skills including Microsoft Word, Excel, PowerPoint, Outlook, Kronos, and SAP.



  •  Supervised 30+ hourly employees involving hiring, training, performance reviews, and disciplinary actions
  • Co-organized a Safety and Ecology Committee responsible for lowering the recorded accident rate to less than .5% and reducing solid waste by over 30%
  • Investigated and resolved inventory discrepancies with over 85% loss reduction in warehouse management using SAP
  • Interacted with customer service and process engineering in the development of new products to customer specifications
  • Perfect attendance, including multiple over time hours, for the last ten years of employment
  • Delivery of product to customer specifications with 98% on time rate





Polartec, LLC, Hudson, NH                           Production Supervisor                               2004 – 2012


Production supervisor with extensive knowledge of raw materials, production processes and quality control. 

  • Oversaw the nightly operation on the production floor to ensure 98% on time delivery.
  • Tracked daily production and quality numbers, submitted production reports to manager.
  • Handled problems related to production by providing corrective action for quality issues during an off shift operation.
  • Reduced material handling time and errors through coordination of shipments between satellite plant and main factory
  • Worked with  R&D technicians to facilitate new styles and correct mechanical issues
  • Responsible for safety, conducting monthly audits and meetings.



Patricia Whiting

978-458-8549                                          Page Two




Comcast, Chelmsford, MA                             Customer Service Representative                              2002 – 2004                                                                         

Handled inbound telephone calls in a professional and service oriented manner.

  • Resolved billing and technical issues in a high volume call center with 90% first call resolution.
  • Educated customers about cable equipment and programs to ensure customer needs were properly met.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
  • Developed new customer base while retaining existing customers


Axsun Technologies, Billerica, MA                Production Supervisor                         2001– 2001    


Supervised startup company involved in the development and manufacture of fiber optic technology

  • Certified ISO internal auditor involved in the ISO registration of a startup company.
  • Tracked new products for R&D to determine results and fallout
  • Aid in production transfers from R&D to manufacturing.
  • Experienced clean room supervisor.




Microsoft Office           Sullivan & Cogliano Training Center

B. S. Management       University of Lowell


Welders wanted in Wilmington Ma


 Part-time as needed experienced welder/grinder/fabricator needed for high-quality ornamental iron shop
specalizing in railings, fences, stairs and vehicle gates, etc.
Working mostly with steel, but also using stainless, aluminium and bronze at times.
Some field installation work will be required.
Must be reliable. Could become full time.
Please send resume and referances with current employment status.
I will contact people for interview and welding test.


 Interested applicants please E-Mail me at    JON@CUSTOMIRONCRAFT.COM

Dracut Real Estate Office is looking for a Office Assistant

Office Assistant

Dracut real estate office looking for assistant with good phone skills, detail oriented, good with Microsoft Office, database mgmt software, real estate experience a plus. Please let me know if you are interested.

Job Opportunities at Habitat for Humanity


Habitat for Humanity of Greater Lowell


Habitat for Humanity of Greater Lowell is Hiring

ReStore and Office Help needed






Take a Hike for Humanity

June 1, 8th  sign up your team at


Reeds Ferry Shed Raffle

Tickets available at the ReStore in Billerica.  $10 chance for a $5000 Shed.  Drawing will be June 15, Father's Day weekend. 

Donate now


Join Our Mailing List



Are you looking for a job or know of someone who is?  Habitat for Humanity of Greater Lowell has positions open for both the Office and at the ReStore.

Please send your resume to . No phone calls please.               

VISTA Resource Development for the Habitat Office 

Habitat for Humanity of Greater Lowell is looking for a full time VISTA employee for the year starting 9/1/13 through 8/30/14 to work in the affiliate office in Westford, MA. The position will report to the Executive Director and will be a full time employee (Mon-Friday 9-5pm).


Responsibilities of the position :

  • Responsible for researching,writing & documenting non federal grants. Create, update and maintain grant tracking database and a central library for reference materials.
  • Plan, participate and document various fundraising & public awareness events during the year.
  • Work with Giftworks or any other donor database to document any outreach activities, donor acknowledgement & activity tracking.
  • Work with "success measures" tools and other local organizations to implement a baseline neighborhood survey for our Lowell project.

Some travel and training will be required for outreach & events.



  • Microsoft Office Suite/Word/Excel/Power Point/Internet research/etc. Experience with Giftworks a plus
  • Strong written and verbal communication skills with the ability to think creatively & conceptually.
  • Social media coordination required. Specifically Facebook.
  • Marketing & event planning experience is highly desirable
  • Detail oriented and highly organized
  • Experience working as a member of a team while also able to research when necessary & work independently once given guidance.


VISTA Resource Development for the ReStore


HFHGL is looking for a full time VISTA employee for the year starting

9/1/13 through 8/30/14 to work with current employees, volunteers and customers regarding programs and policies at our ReStore in Billerica MA.

While our mission continues to be to build and renovate simple, decent, affordable housing, one way to achieve this has been to open a discount retail store that sells donated new and used building materials, appliances, furniture and home goods to the public to raise funds and to also reduce landfill.


The position will report to the ReStore General Manager and will be a full time employee (Tues-Saturday).   


Responsibilities of the position

  • Develop & design outreach materials and templates for ongoing use targeting the community for donations & commercial procurement, along with customers & volunteers.
  • Design, implement and document a tracking system for foot traffic and a second system for donations, both to include reportable statistics & a training guide.
  • Research and apply for any grants that might be available for funding capital improvements and equipment for the store.
  • Create an online sales system and establish consistent training documentation.
  • Design, advertise and recruit vendors and volunteers for publicity & fundraising events
  • Establish strong outreach for volunteer opportunities & coordination for the Store.
  • Document all necessary policies and procedures for the Store employees and for the Store processes.
  • Some travel & training required.


  • Microsoft Office Suite/Word/Excel/Power Point/Internet research/social media/ebay/etc.
  • Strong written and verbal communication skills as well as strong research skills.
  • Marketing & retail experience is highly desirable, with a creative flare!
  • Ability to work with a diverse group of people & various teams, especially untrained volunteers







Needed: 2 positions at the ReStore, Billerica MA.

restore logo vertical

While our mission continues to be to build and renovate simple, decent, affordable housing, one way to achieve this has been to open a discount retail store that sells donated new and used building materials,  appliances, furniture and home goods to the public to raise funds and to also reduce landfill.


Customer Service Representative reports to the ReStore General Manager and will work very closely with the manager on pricing, merchandizing, display and donation management.

This is a full time, hourly position with agreed upon days (Tues- Sat) will be responsible for all aspects of customer interaction at the ReStore. All employees are expected to participate in the training and aid of volunteers at the Store.


Retail Operations Responsibilities:

  • Responsible for working with and scheduling staff as well as training volunteers to carry out assigned daily duties of work to be done at the Store.
  • Coordinate material processing, including receiving, cleaning, prep & minor repairs for donated items coming in.
  • Work with internet regarding pricing as well as posting of items for sale.
  • Maintain appearance of the Store, inside & out.
  • Able to work the cash register, maintain & reconcile all transactions & close out day.
  • Must be able to lift up to 70lbs if working in the receiving area. 
  • Works with General Manager and other Habitat staff to identify opportunities for outreach, public relations and fundraising events all in an effort to engage & educate the community either through volunteering, donating or shopping.


ReSTore Truck


Truck Driver reports to the ReStore General Manager and is currently a part-time hourly position (20-24 hours per week; Tuesday, Thursday and Saturday).   


Be the "face" of our ReStore in Billerica MA. This position calls for a part time employee, based out of Billerica, who will be responsible for accepting, picking up and delivering donations of materials from manufacturers, contractors, retail stores and individuals.


Truck Driver Responsibilities

  • To safely operate box truck and lift up to 70 lbs. Drivers license must be current.
  • Responsible for reviewing the condition of donated items, loading & unloading, all according to internal guidelines.
  • Responsible for timely pick-ups & deliveries based upon in-house schedule.
  • At all times, be respectful of donors and the product they are donating.
  • Responsible for truck cleanliness, upkeep and any required stickers and minor maintenance (ie oil changes, tire inflation, etc).









Resume for John B Case

John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                               


     Business Operations * Client Services * Project Management


An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:


* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________


Relevant Experience


Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)


In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  


General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.


  • Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
  • Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
  • Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
  • Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
  • Parking website regional project team member – maintained webpage content for 18 local Ampco locations.


General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.


  • FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
  • Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
  • Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.


John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________


  • Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
  • Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
  • Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
  • Committee member for Airport projects including review of consultant findings and vendor selection process.


Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.


  • Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
  • Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
  • Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
  • Implemented administrative policies including discipline; prepared and applied action plans.
  • Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
  • Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.


Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)


Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.


  • Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
  • Designed quarterly training programs in areas of time management, communications, diversity, and service.
  • Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
  • Recognized by client for excellent customer service, outstanding facility management, and successful relations.


Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)


Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.


  • Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
  • Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
  • Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.



Technical Skills, Community & Education


  • Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
  • Parking Industry specific revenue equipment & programs; inventory & enforcement applications
  • New England Brittany Rescue, Transport Volunteer, 2012 to Present
  • Community Service Award, TBPC, Tampa, Florida 2002
  • Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
  • BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Part time Admin position available in Cambridge Ma

Part-Time Admin for Healthy Snack Food Company – Cambridge, MA


Fast-growing healthy snack food startup is seeking an experienced, energetic and friendly part-time administrator for its office in Cambridge, MA (Porter Square). Must have superior organization skills and be good with customers.  Previous experience in administrative roles or project management is preferred.


Responsibilities include:


Interacting with wholesale customers on the phone, and via email


Scheduling sampling events for our brand ambassadors


Responding to consumer email inquiries regarding our snacks


Accounts receivable and payable, including creating purchase orders and invoices


Tracking and ordering raw ingredients


Various administrative tasks, such as answering the phone, scanning and faxing documents, filing papers and ordering office supplies




Excellent attention to detail and accuracy.  Highly organized and able to multi-task


Professional, friendly and mature


Once trained, can work independently with limited guidance.  Is smart and has the ability to “figure things out”


Doesn’t give up easily and follows through on tasks to completion


Prior experience working in a professional environment


Experience with Microsoft Office – especially Microsoft Word and Microsoft Excel


Has a strong interest in the healthy and natural food space


Must have own laptop computer with wireless capabilities


Location: Cambridge, Porter Square area


Dates: Must be available to start within 1 week


Hours: Part-time, 10-20 hours per week.  Hours can be flexible.


Compensation: $12/hour+ depending on experience


If this sounds like you – we want to hear from you!  Please be sure to include your resume and tell us why you are a great fit for the job.  Applications without this information will not be considered.  contact


Resume for Kathleen Chrissis

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL



   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.


Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.


Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.


Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.


Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.


Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.


Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.




Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011





Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997





Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8

Resume for Lisa Gamache


Lisa Gamache                                        

9 Bowers Landing Drive Apt 203  ·  Merrimack, NH 03054                                                                          (603) 860-3667

q Career Snapshot

  • ·      Results-oriented professional with years of experience involving multi level executive operational support and successful track records of achieving target goals, high quality of business standards and exceeding customer expectations.

u  Software Utilization

u  Spreadsheet Development

u  Tracking Mechanisms

u  Process Automation

u  Research & Analysis

u  Dispute Resolution


  • Catalyst in implementing positive change, enhancing processes and controls, and facilitating program growth and expansion.
  • Dedicated and self-motivated with strong computer skills with a broad knowledge of spreadsheets and database management.
  • Attention to detail and able to work independently and/or as part of a team.
  • Ability to manage time effectively by prioritizing and scheduling tasks appropriately in order to adhere to deadlines.


  • ·         Microsoft Office Suite
  • ·         Microsoft Outlook
  • ·         SharePoint
  • ·         Finance & Analytical Tools
  • ·         Changepoint


COMPUTER TASK GROUP, Buffalo NY August 2012 to May 2013

IT staffing, application management and consulting services


Program Administrator/Executive Support


    • Responsible for reporting on all financials for a 30 million dollar acquisition with 15 project streams and growing

    • Extensive Microsoft Excel tracking and reconciliation of project charge codes, time entries and hours for both employees and vendors

    • Discuss project requirements with the Project Manager and set up resources and tasks in Changepoint

    • Run weekly Actuate and Changepoint reports for project reconciliation on Excel trackers

    • Provide weekly roll-up to management on project budget, capital and expense spends, forecast to end and overall variance in a one-page summary

    • Prepare status reports for project managers on multiple projects identifying spending vs. planned forecast

    • Assisted in 2012 yearend project accrual’s


CHARLES RIVER DEVELOPMENT, Burlington, MA 2007 – May 2011

A Global Investment Management Solution


      Project Coordinator


  • ·         Point of contact for Charles River, would meet and greet clients, potential recruits, issue badges, train and fill out new hire check-list, monitor time entries as well as travel arrangements in the absence of the administrator
  • ·         Managed multiple projects and priorities simultaneously in a fast-paced Professional Services environment
  • ·         Liaison between sales, finance, implementation managers and directors to clarify and adhere to project parameters
  • ·         Created and tracked all projects assigned to a resource. Followed up on action items assigned in weekly resource meeting and provided status
  • ·         Attended weekly meeting to discuss assigning resources and updated the resource spreadsheet for utilization forecasting
  • ·         Requested updates to go-live versions globally and maintained multi-tab Excel spreadsheet sliced by date, item count and upgrade version and whether or not on a critical path
  • ·         Created projects in Cost-Tracking financial tool and attached clients Statements of Work. Tracked billable hours for the engagement and the implementation managers weekly utilization
  • ·         Updated an Engagement Dashboard after bi-weekly after status meetings for multiple directors to measure the pulse of their client base
  • ·         Sent updates to all senior executives of confidential financials, status of deployments and resource assignments; monthly, quarterly and annually


Lisa Gamache

Page 2

q Education

Pursuing a B.S. degree in Business Management


Nashua, NH


Certificate2 in Microsoft Excel 2007 Level 2 and 3


Waltham MA


Basics of Import and Export


Nashua, NH


Microsoft Project – 2010 Purchased a license, viewed multiple tutorials and practiced on a 500+ line item Project Plan.


KEWILL (TRADEPOINT SYSTEMS) Chelmsford, MA 2005 – 2006

A prominent member of the International Trade community


Project Coordinator


  • ·         Updated the executive staff monthly with details of the largest client base in terms of utilization versus hours billed to-date
  • ·         $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.


OMEGA MANAGEMENT GROUP, Billerica, MA 2000 - 2005

A multi-million dollar firm offering Customer Relationship Management programs


      Account Manager


  • ·         Coordinated post-sales activities for 26 accounts generating $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.




A temporary employment agency  


Assistant Credit Manager


  • ·         Consolidated branch Credit & Collection activities and transferred all operations to corporate headquarters in Atlanta GA
  • ·         Managed a staff of 5 employees and maintained departmental structure during centralization transition
  • ·         Streamlined collection activities for $25 million receivable portfolio within 6 months, aggressively resolving all cash-related issues
  • ·         Developed comprehensive spreadsheets in lieu of outdated green bar aging reports, dispersed amongst 5 collectors
  • ·         Created methods of DSO reduction by tracking weekly aging reports.
  • ·         Served as a liaison for escalating internal/external issues regarding final payment demand or third party collection representation



A $40 billion worldwide computer systems manufacturer


Senior Credit/Collections Analyst (1995 - 2000)

Post Sales Support Representative(1990 - 1995)

Senior Customer Administrator(1984 – 1990)




Resume for Suzette Ciancio

Suzette P. Ciancio

64 Pollard Street     North Billerica, MA 01862

(978) 764-7047   s   s


Account Management Professional


Results-oriented Sales and Account Management Professional with extensive experience. Proven ability to identify new business and increase sales within established accounts and mature territories.

Build long term relationships and develop solutions to address customer needs resulting in mutual growth.

Successfully train sales, national, and field sales representatives.

Professional expertise respected among peers.


                                                Professional Experience


John Wiley and Sons, Hoboken, NJ                                                                    2006 - 2012

New England Professional/Trade Sales Representative

  • Structured and implemented appropriate successful strategies and priorities for account development and coverage focusing on customer needs and satisfaction.
  • Maintained expert comprehensive knowledge of both print and digital products.
  • Kept abreast of market needs and trends among industry, territory, and customers.
  • Liaison between the marketing departments and my accounts; coordinating promotions, explaining new technologies, developing marketing pieces for use with my accounts.

Special Accomplishments:

  • Arranged two bookstore signings for Tedy Bruschi of the New England Patriots, bringing in an extra $25,000 in revenue for the fiscal quarter.
  • 2007 Outstanding Accomplishment in the Wiley/Professional/Trade Group


Pearson Education, Boston                                                                                   1999 - 2006

Marketing Manager Pearson Technology Group (1 year)

  • Marketed print and digital products for Open Source, Engineering and Telecommunications for Prentice Hall and Addison-Wesley publishers.
  • Worked with authors on new and revised books for marketing plans for web, national accounts & independent bookstores.
  • Organized LinuxWorld & DesignCon trade show – booked authors, planned booth space, placed advanced marketing, worked with publicist, organized booth events.

Special Accomplishment:

  • Achieved 12% over budget for year-end sales 2005-2006.


Pearson Technology Group Sales Representative for New England (6 years)

 Sold all product lines to independent bookstores

  • Prospected and opened non-traditional accounts such as computer stores and camera stores.
  • Promoted product placement with co-operative advertising.
  • Organized and ran tables for annual book trade show.
  • Liaison between the marketing departments and my accounts.

Special Accomplishment:

Worked with in-house sales systems to teach other national and field sales representatives in the PTG group.


Prentice Hall, Upper Saddle River, NJ                                                                  1993 - 1998

Sales Representative

  • Sold Prentice-Hall titles to independent bookstores.
  • Set up displays, end caps, bookfairs with bookstores to increase Prentice-Hall presence and to increase sales.
  • Kept up with technology changes to educate accounts.
  • Encourages accounts to consider web presence


Special Accomplishment:

  • Helped train new reps by working with them on sales calls and teaching them the house sales systems.



Bachelor of Arts, University of Massachusetts, Amherst, MA

French and Education

Communauté des Etudiants Etrangers, Grenoble, France



Book Publisher Representatives of New England

Current member Board of Trustees, Billerica Public Library, Billerica, MA

Co-Chair Soup Kitchen Committee, Trinity Church, Concord, MA



Resume for Michelle Laurencio

Michelle Laurencio

70 Burgundy Dr., Nashua, NH  03062 / 603-670-5005 / 

“100% Professional,” “Very Personable,” “Organized,” “Project Manager,” “Networker,”  “Detailed,” “Multi-Tasker,” “Positive,” “Caring”


Accomplished, proven reputation in budget, design and implementation of multi-faceted sales programs including all facets of marketing.  Evaluate sales campaigns for effectiveness and ROI.  Skilled negotiator in implementing and utilizing outsourced vendors.  Consistently transforms marketing efforts in ever-changing industry.


Business Development Executive

May 2012 to March 2013

DSI Marketing Communications


Performance driven professional with outstanding communication and interpersonal skills.  Providing marketing direction to businesses for their growth via all facets of marketing.


  • Generated revenue by increasing client base and selling marketing communications.  Secured the DCR and MassPort as new clients.
  • Prospect, qualify and close marketing initiatives in B2B including up-sell, service and retention.
  • Found company’s SOMWBA status with the Commonwealth and became sole vendor representative.


Circulation Marketing & Promotions Manager

 August 1997 to February 2012

Lowell Sun Publishing

A sub-division of MediaNews Group


Developed, budgeted and administered sales programs for 8 newspapers’ circulation departments with solid, innovative and progressive sales promotions and telemarketing campaigns


  • Sourced dealers, researched pricing and negotiated purchase contracts of marketing lists, promotional products and carrier delivery supplies.
  • Researched and contracted vendors for out-sourced telemarketing campaigns.
  • Personally formed and managed inside sales/telemarketing department of 20 employees. Authored training manual/employee handbook. Solid history of exceeding personal, as well as team sales goals.
  • Generated weekly revenues of over $70,600 in quick sale product.
  • Designed and coordinated all sales and promotional materials, direct mail campaigns, training manuals and sales presentations.
  • Track, monitor and analyze response for market trends and ROI
  • Member of N.E.A.C.E.  Won numerous promotion awards.  


Business Manager

August 2006 to November 2009                  

Dakotas Welding & Fabrication, LLC


Sole administrator of this proprietorship union ironworker construction company


  • Developed and managed all human resource, payroll, invoicing, accounts   receivable, accounts payable and union benefits programs using Microsoft Word, Powerpoint, Excel & QuickBooks.
  • Composed all HUD, BRAR and DCAM reports as well as all federal and state government and union reports.