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Resume for Katie Dinning

Katie Dinning

Chelmsford, MA  01824

978.808.6041                                  [email protected]





Experienced, outgoing, resourceful, detail oriented and creative Administrative Sales Support/Administrative Assistant with diversified exposure in multiple industries - A proven and successful track record of meeting productivity, accuracy and customer satisfaction - Demonstrated success in:



Meeting and Event Coordination


Business Tool Development


Expense Reporting and Reconciliation


Travel Planning


Calendar Management


Project Coordination





Microsoft Office 2010, Outlook, SAP, CRM






BLACKBERRY, Andover, MA                                                                                         2009 – 2013

Operations Coordinator, Blackberry Hub, Email & Text Messaging

Supported the Director, Email and Text Messaging, approximately 50 software developers and additional support staff located in Andover office.  Made travel arrangements using Concur software applications.  Prepared and submitted expense reports.  Scheduled and coordinated weekly and “All Hands” meetings.  Coordinated potluck events, lunch and learn meetings, and managed charity events in collaboration with headquarters in Waterloo.


Organized meetings, training seminars and special event logistics by working with internal and external contacts, securing meeting space, arranging hotel accommodations and mailing invitations, ensuring that attendees were prepared with required laptop software.


Coordinated new employee interviews and hiring for department typically completed by Waterloo headquarters, saving time, avoiding delays and allowing HQ staff to focus on other sites.


Contributed to hiring process by contacting potential candidates, scheduling phone screens or in-person interviews, confirming internal interviewer schedules, and updating Taleo recruiting database.


Planned, executed and coordinated team building events, potluck lunches, lunch and learn meetings, and charity and holiday events by working with vendors and headquarters staff in selecting venues and ensuring adherence to corporate guidelines and procedures.


Negotiated with Director of Sales at 2 local Andover hotels, securing competitive BB rates for visitors and employees.


Main point of contact and liaison for approximately 55 employees located at Andover site, answering questions and providing information about health benefits, insurance coverage and payroll.


Created and executed a weekly email newsletter for our site.  Reached out to team leads and project managers for content on what their teams were working on as well as announcing visitors to our location, RIM anniversaries and birthdays.

Katie Dinning                                     [email protected]                                           Page Two


ON SEMICONDUCTOR, Boxborough, MA                                                                      2006 – 2008

(Previously AMI Semiconductor)

Field Sales Administrator

Managed the NE Sales Office. Administrative sales support for VP – WW Sales, NE Sales Manager, 3 Territory Managers and 3 Field Application Engineers.


Provided reports, updated forecasts, booking and backlog reports, sales leads, follow-up on quotes, and product and delivery information to 75+ customers and 5 sales representative firms so that senior management could track customers’ orders and anticipate future business needs.


Arranged business travel and assisted with meeting and event logistics for quarterly meetings attended by Territory Managers traveling to Boxborough office.


ELMA ELECTRONIC, Chelmsford, MA                                                                           2004 – 2006

Sales Administrative Coordinator

Managed the NE Sales Office.  Provided administrative sales support for Regional Sales Manager, East Coast Regional Manager, Elma Bustronic and the Field Application Engineer.


Interfaced with 40+ direct customers and 4 representative firms in NE, processing orders, changing orders, preparing various reports, updating forecast information and sales leads providing VP – WW Sales and Territory Managers up-to-date information on customers’ orders and specific business needs.


BRIX NETWORKS, Chelmsford, MA                                                                               2003 – 2004

Administrative Assistant, (Contract Position)

Provided administrative support to Finance, Human Resources and Sales Departments.


AXIS COMMUNICATIONS, Chelmsford, MA                                                                  2002 – 2003

Marketing Assistant, (Contract Position)

Assisted marketing department with training seminars, updating account management information Supported sales department with customer inquiries and product information.





CONEXANT, Westford, MA

Field Sales Coordinator – Administrative support for VP – Sales, Territory Managers and Field Application Engineers. Coordinated travel arrangements, customer visits, training seminars and special events and assisted with trade shows.


USAIR, Logan Airport, Boston, MA

Sales Representative – Met sales goals of a $25M territory consisting of approximately 200+ travel agency and large corporate accounts. Coordinated and participated in trade shows, key account seminars and special events in the Boston area such as the Longwood Tennis Tournament & Kernwood C.C. golf event.




Ongoing - Business Administration, Sales & Marketing



Resume for David Norman

David Norman

Business Analyst

Problem Solving     Communication      Leadership


My project success rate, defined as accuracy of software and meeting the target date, is over 95%, far greater than the software industry success rate cited as between 40%-60%.  At my latest position I successfully implemented 14 clients assigned to me.  In addition senior management transferred  2 clients whose implementations were stagnating and in jeopardy to me.  Both clients completed user acceptance testing and were “live” by their target date. 



PL/SQL                                               Analysis/Problem-Solving                   Integrity

SQL                                                     Communication Skills                         Can-do Attitude

Cascade Style Sheets                        Project Leadership                             Independent               





                                              “…I can say unequivocally David is the best vendor account manager I have worked with. He and I worked together through some complex technical challenges, and I always felt like we were a complete team… I appreciated his can-do attitude, thoroughness, and sense of humor.”

Michael Greenberg, Raytheon Corporation






“… Dave’s initiatives, significantly lowered the risks and…shortened the timeframe needed to complete the project. ... Dave proved to be a creative

problem solver … and showed the initiative to bring about valuable solutions…. (Dave is) a person of the highest moral caliber and character.”

Paul F. Meagher, President,WCRIB






CyberGrants Inc., Business Analyst/Account Coordinator, February 2005 – April 2013, Andover, MA

  • Analyzed client’s business processes and configured CyberGrants software for 14 clients (including Fortune 500 corporations) which led to 14 accurate implementations by client’s target date.
  • Designed technical solutions for evolving business needs which led to fewer manual processes for the client and a sense of partnership with client.
  • Determined a need for a “Data Migration” how-to document; formed a committee to delineate steps and developed test SQL queries then authored a road-map document for other managers which led to accurate data migrations.
  • Wrote PL/SQL scripts to research problems for other managers which led to fewer submissions to the development team to research and faster resolution of problems.


Workers’ Compensation Rating and Inspection Bureau of Massachusetts (WCRIB), Software Applications Manager, September 2000 – April 2003, Boston, MA

  • Assessed requirements, designed database and tested software for Data Quality Incentive program which led to successful implementation in 3 months.
  • Convinced WCRIB President to implement a testing process which enabled the transition to new software from day one with minimal errors and interruption to daily work.
  • Managed 5 person development team and maintained staff morale during the 10 month period when WCRIB transitioned to a new platform/application and staff would be laid off.  















“(completion of FSAS) was a tremendous achievement … that many did not believe feasible.… Although it is difficult to single out individuals…, I would like to mention three: 1) David Norman, who joined the project late, unexpectedly assumed the lead role for mainframe applications, and provided the expertise and leadership needed…”

Donald E. Ward, Chief, Planning Methods Division, U.S. Department of Transportation




“…the improvements you have made to OVRS will greatly enhance the system’s efficiency and user friendliness. On behalf of the secretarial staff and security users of OVRS, … thank you.”

Ray Leavitt, Corporate Security, MITRE Corporation





Michael Anthony Associates, Technical Consultant to the Commonwealth of Massachusetts, Boston, MA

  • Developed an on-line application for the Department of Transitional Assistance to verify participation in MA state work program which enabled Commonwealth to ensure compliance with federal guidelines.
  • Developed a series of reports for the Department of Transitional Assistance to determine compliance for federal guidelines which led to continued funding for programs.


Science Applications International Corporation, Project Leader, Cambridge, MA

  • Analyzed business requirements for Federal Aviation Administration (FAA) project, Flight Standards and Safety (FSAS) mainframe application which led to the first national, on-line database and reporting system to assess flight safety and standards.
  • Conducted brainstorming session for FSAS systems integration test then wrote integration test plan which discovered numerous coding errors that were remedied prior to the release of the mainframe and client-server applications.
  • Wrote programming specifications, coded, and tested the Regional Automated Mainframe Planning Software (RAMPS) application, the first automated, on-line FAA inspection program for aircraft and personnel.


MITRE Corporation, Technical Staff/Programmer Analyst, Bedford, MA

  • Interviewed senior MITRE management for Milestone Tracking System (MTS) application then designed, coded, and tested MTS which enabled MITRE to produce timely reporting of project milestones to U.S. government and military sponsors.
  • Re-engineered, coded and tested the Outgoing Visitor Request System (OVRS) which led to simpler, faster and more accurate data entry, fewer application ABENDs, and significantly higher user satisfaction.







            Masters of Education, Tufts University, Medford, MA

            Bachelor of Arts, Brandeis University, Waltham, MA

Kristen Garza Resume

Kristen Forsberg Garza

3 Ferdinand Street #2, Worcester MA 01603  ●   (774) 262-9090   ● [email protected]




  • 15 year of customer service experience
  • Government economic, housing and community development program management and policy expertise
  • Skilled grant writing and grant management experience
  • Organizational capacity building and strategic planning expertise
  • Exceptional public speaking, community building and event planning skills
  • Strong cross-cultural communication and community advocacy skills
  • Experience with strategic partnering, facilitation, and training.


LANGUAGES:           Advanced French  (10+ years)            Intermediate Arabic  (MSA)  (3+ years)




Monterey Institute of International Studies              May 2007                                               Monterey, CA

~A Graduate School of Middlebury College~

  • Master of Public Administration in International Management, May 2007
  • Capstone:  The Lyceum of Monterey County – Strategic Marketing and Visioning 


Middlebury College                                                           May 2004                                                  Middlebury, VT

  • Bachelor of Arts, cum laude in International Studies, European Studies Track, Focus in Sociology 
  • Middlebury College Arabic School                      June 2004 - August 2004
  • Middlebury College French School                         June 2002 – August 2002   


Sciences-Po/Middlebury Paris Program                  January-June 2003                                                  Paris, France

  • Semester abroad with coursework exclusively in French          


The School for International Training/Cameroon               Fall 2002                              Ngaoundere, Cameroon

  • Cultural immersion program with coursework in French, culture and development and field study skills 





City of Worcester                 Transitional Housing Manager              (3/12-8/13)                        Worcester, MA

  • Manage the City’s homeless programs and projects including CDBG, HOME, CoC and ESG contracts
  • Regional Coordinator for the Worcester County Interagency Council on Housing and Homelessness
  • Facilitating the development of a new Triage Center; balancing community issues and City resources
  • Leading the charge to ensure appropriate discharge planning and respite bed planning for the homeless
  • Developing the Worcester County Homeless Resource Binder and provided training for City Staff
  • Assisting in the development of a Panhandling Action Plan and Outreach Program for the City
  • Building a collaborative regional homeless network focused on effective and efficient resource utilization with the goal of preventing homelessness and providing a safety net for those at-risk of homelessness


City of Worcester        Commercial & Industrial Development Manager          (10/10-3/12)           Worcester, MA

  • Oversaw the City of Worcester’s Brownfields Remediation Program
  • Wrote a successful $600,000 EPA Revolving Loan Fund Grant
  • Managed 5 U.S. EPA Assessment, Cleanup and Revolving Loan grants totaling over $4M
  • Managed the cleanup, demolition and redevelopment for the South Worcester Industrial Park

Monterey Co. Redevelopment & Housing Office   Redev. & Hsg. Analyst II       (5/07-6/09)            Salinas, CA

  • Wrote 3 successful State and Federal housing and redevelopment grants totally over $400,000 and assisted in writing several other grants totaling over $1M.
  • Implemented and managed over 7 CDBG, HOME, CalHome and EDA grants for project and programs.
  • Conducted research and analysis of affordable housing implementation, including utilizing new State and Federal funding sources.
  • Evaluated grants and proposed legislation to build a funding strategy for projects in Castroville.
  • Prepare press releases, briefings for elected officials, staff reports and presentations before the County Board of Supervisors and Housing Advisory Committee.


Freedom from Hunger                     Consultant                                        (2/07-3/07)                                Davis, CA

  • Wrote a literature review on adolescent girls in rural India for a FFH/Nike Foundation self-help program
  • Reviewed over 200 documents, created an annotated bibliography of training materials to be used in the project


The Innova Project                  Consultant                             (1/07-5/07)                                          Monterey, CA

  • Worked with the Collaborative for Salinas Youth to build capacity and inspire innovation
  • Conducted a situational assessment using Appreciative Inquiry and laid the groundwork for strategic planning


The Lyceum of Monterey County    Academic Event and Program Specialist        (9/06-5/07)       Monterey, CA

  • Monterey County Coordinator for Mock Trial, History Day and Spelling Bee 2007 (organized all events)
  • Created training manuals, designed school contract programs, assisted with class organization and registration.
  • Responsible for all fundraising for the annual History Day Competition


Rising International                   Executive Assistant/Internship                    (5/06-5/07)                         Felton, CA

  • Completed the organization’s business and strategic plan including designing an economic impact assessment, conducting living wage assessments for various communities worldwide, extensive research and writing of competitive analyses for the industries in which they work, creating charts and editing
  • Mini internship in the fall of 2006 researching artisan groups worldwide, designing a cover letter and questionnaire, and selecting groups to purchase crafts.  Helped form and manage the Product Selection and Design committee and currently serve as an active member.


TransFair USA                    Volunteer                                    (10/04-3/05)                                           Oakland, CA

  • Volunteered in the administration office answering phones, putting together promotional material, creating spreadsheets, organizing and preparing offices for new employees, and other admin duties.


Population Media Center                   Internship                            (12/03-6/04)                                Shelburne, VT

  • Translated documents from French into English for the Mali program
  • Wrote news articles describing their programs for the 2003 annual report
  • Helped plan a conference including negotiating a venue and activities for the international participants
  • Conducted interviews, performed internet research, made phone calls, proofread documents



Knights Airport Limousine      Reservation Specialist                          (7/10-10/10)                         Shrewsbury, MA

  • Answered phones, made travel reservations, updated customer service protocols, answered emails


Restaurant Industry                 Server/Bartender                  (8/03-9/06)                                     Vermont, California

  • Worked in fine dining French, Italian and American restaurants



Middlebury College Office of Alumni Giving     Student Phone-a-thon Rep.     (2/02- 5/03)        Middlebury, VT

  • Contacted alumni, gave college updates, and encouraged their financial support


Checkerboard L.T.D               Customer Service Specialist                 (8/99- 8/02)           West Boylston, MA

  • Performed office duties and corrected customer problems in a creative, time and cost efficient manner
  • Helped train new employees and worked to enhance cooperation and communication in our group setting
  • Supported customer needs via email, our website, high volume calls and effective multitasking


Filenes (Macy’s)         Customer Service Specialist                      (06/98-8/99)                                        Auburn, MA



Worcester Animal Rescue League     Volunteer         (3/13 – Present)                                               Worcester, MA

  • Work as part of the “Kong Krew” – Kong enrichment program which provides kongs filled with treats to dogs and observes and tracks their behavior; perform general shelter sanitation operations


African Community Education          Mentor             (4/13-Present)                                      Worcester, MA

  • Mentor an African refugee weekly


SPCA for Monterey County              Volunteer         (2008-2010)                                           Monterey, CA

  • Fundraised as part of the annual Wag and Walk which raised over $100,000 annually for the shelter
  • Participated in beginner and intermediate dog training classes


Middlebury College                            Class Agent      (2004-Present)                                    Location variable

  • Encourage Middlebury Alumni to donate annually to the Class of 2004 fund


Addison County Humane Society      Volunteer         (2003-2004)                                         Middlebury, VT

  • Trained and engaged in dog walking program




Resume for Kelly Santos

Kelly Santos

174A Mount Vernon St |   Lowell, MA |   01854  | 978-866-6878   |   [email protected]

Professional Skills

  • Exceptional customer service provider

  • Executive administrative capabilities

  • Data entry

  • Effective team player

  • Minimal to no supervision required

  • Able to build strong professional relationships

  • Strong verbal, written, and overall communication skills

  • Superior organizational, time management, and multitasking skills

  • Analytical, consistent, and able to meet deadlines

  • Excellent attention to detail

  • Friendly, positive attitude

  • Experience with both sales and service support

  • Experience in varied document creation

  • Proficient in Microsoft Office software applications (Word, Excel, Outlook)

  • Services-related software (OnTrack, Clarify,  BPCS, TRR, NDS)

  • Internet/Social media experience: Facebook, Twitter, Linked-In, YouTube

  • Accounts receivable

  • Languages - English and American Sign Language

Volunteer Experience

  • 2009-10 Professional Development Chairperson Napo NE - Oversaw all aspects offering 4 CEU accredited workshops

  • 2010 Go Month Chair NAPO GMNH - Managed food bank organization project

  • 2010 NAPO NE Go Month participant


  • 2006 - 2011 National Association of Professional Organizers -  on-line CEU courses

  • 2006  Small Business Association, Lowell, MA - Right Start Entrepreneur training

  • 1995 - 2000 Northern Essex Community College, Haverhill, MA - Associate of Science Deaf Studies: American Sign Language

Work Experience

November 2012-Present      |  |  Lowell, MA

Social Media Coordinator

  • Responsible for social media marketing

  • Twitter, Facebook, Linkedin, Pintrest, StumbleUpon, YouTube

September 2011-Present      |     Snelling Staffing Services   |  Chelmsford, MA

Office Administration

  • Accounts Receivable

  • Customer Service

  • Incoming and outgoing mail and distribution

  • Check and credit card processing

  • Filing including reorganization of entire filing system

  • Maintaining and ordering of all sales literature

  • Sales and service support

  • Document creation

  • Marketing support

2007-2011    |     XtraHands Home Organizing    |   Lowell, MA

Owner/Professional Home Organizer

Responsible for running all aspects of the business including:

  • Assisting clients with clutter control in their homes

  • Creating new organizing systems for clients

  • Sales/Marketing, Networking

  • Web design

  • Workshop: planning, writing, presenting

  • Administrative duties such as client forms, record keeping, e-mail, bookkeeping, etc.

2001 – 2008   | Kronos Incorporated       |        Chelmsford, MA

Education Operations Specialist

Previous titles: National Training Registrar; Education Support

Coordinator, Education Portfolio Specialist

  • Process training class registrations

  • Direct customer/employee phone support

  • Answer 1- 800 education information line

  • Processed orders and credits

  • Resolved budget disputes

Resume for Wayne Belanger

Wayne G. Belanger   

5 Dora Street ·Nashua,New Hampshire03060

(603) 718-2347 · [email protected]



Revenue-Driving Sales Strategies ▪  Market Share Growth ▪ Client Satisfaction

Offering multiple years of unprecedented performance in high profile sales positions for start-ups and world-class software companies. Year over year history of driving sales over yearly revenue goals by establishing the vision and strategies necessary to drive 6- and 7-figure sales transactions and increase profits. Reputed as a relationship-builder, deal-maker and high-performance sales team leader. Coaching and leading others to greatness is my passion.



- Strategic Sales Planning

- Sales Engagement Planning

- Sales Goals/Incentives /Metrics 

- Direct/Channel Team Management

- Executive Relationship  Development

- Recruiting/Training Sales Team

- Sales Reporting/Forecasting

- Customer Relationship Management

- Business Analytics

- Entrepreneurial Drive

- Dynamic/Motivating Leader

- Compelling Communicator

- Adaptable/Strategic/Focused


- Subscription, Perpetual and SaaS




EXACT SOFTWARE, Middleton, Massachusetts ·  2011 – Present

Sales Manager, US & Canada

Recruited to key management position to create and manage national sales engagement plan. Manage a team of 13 direct reports that includes a direct sales team (headcount-9) focused on new logo sales and installed account footprint expansion of ERP/CRM/HRM/SC solutions for the manufacturing and distribution  market space, as well as a customer support team (headcount -4) responsible for customer service and support resolution.


Selected Achievements:

  • Drive over $15 million in license transactions and over $20 million in consulting engagements.
  • Exceeded revenue targets over past 2 years.
  • FY11 – Performance against plan was 102% / FY12 – Performance against plan was 104%.
  • Implemented fast start new hire sales on-boarding program that allowed for faster sales success.
  • Turned around a weak performing team – Recruited and trained a dynamic and enthusiastic sales team.
  • Increased sales productivity by 90% per rep through staff development and implementation of a sound sales structure and accountability process.
  • Turned around previously strained client relationships securing top place as preferred vendor.
  • Appointed to the Americas’ Executive Management Team in 2011
  • Implemented programs to slow contract renewal attrition rate – 5% improvement in 6 months.
  • Manage lead nurturing programs through the regular use of Hubspot – significant pipeline velocity improvement.


ORACLE CORPORATION, Burlington, Massachusetts · 2005 – 2011

Sales Manager, ERP Applications (2007 – 2011)

Recruited to lead/manage multi product-pillar account teams closing complex sales transactions. Provide leadership to high performance team of regional account managers in driving new business  within commercial accounts throughout theEastern United States.  Coach and mentor account managers to maximize their potential.

Selected Achievements:

  • Leadership provided superior results: 2010 at 105%, 2009 at 101% and 2008 at 136% of yearly quota.
  • Generated consistent YOY growth led by 56% in 2008
  • Re-shaped the account management team by upgrading 60% of talent and changing strategy.
  • Implemented a fast-start new hire training program that produced faster GTM results.
  • Recognized with Regional Manager of the Year award in 2008 and 2009. 
  • Increased pipeline by 40% YOY by spearheading demand generation campaigns.


WAYNE G. BELANGER ·[email protected]· PAGE TWO



Senior Account Executive, ERP Software Application Sales (2005 – 2007)

Recruited to establish brand, drive sales and market share. Hunt and close opportunities within the enterprise commercial account base. Foster success through accurate forecasting, solid account strategy and best practices  resource allocation. Implement sales cadence through demand generation and targeted campaigns that architect Oracle based solutions to meet client requirements.

Selected Achievements:

  • Exceeded sales revenue goals in 2006 (108%) and 2007 (118%), earning Oracle Club Excellence status. 
  • Built solid pipeline, generating consistent sales results through demand generation and targeted sales campaigns.
  • Forged strong relationships at the grass roots level to secure account control and expand footprint.


AMHERST TECHNOLOGIES, Merrimack, New Hampshire · 2003 – 2005

Senior Account Manager

Managed sales and marketing strategy to penetrate public sector market, directing focus on key government agencies.        

Selected Achievements:

  • Boosted government sales by 50% through execution of business development strategy designed to capture Federal Government accounts.    
  • Forged contacts within the United States Navy, Army and Air Force and tripled prospect base.


Additional accomplishments took place in the following roles:

Sales & Marketing Consultant from 2002-2003 - Leveraged sales, marketing and product expertise in providing comprehensive consulting services to a variety of clients, including but not limited to Standing Guard Solutions, Inc., and Activemedia Robotics.  Tailored strategies for the sale of software security solutions to commercial markets.


Director of Sales & Marketing from 2000 to 2001 with Sybase, IncBuilt 12 person national sales team driving sales, marketing and new business development for enterprise e-business application software and tools.  Achieved 101% of annual $18 million goal.  Increased OEM and System Integrator revenue by 20% YOY growth through development of strategic alliances. 


Director, Server and Network Integration Division from 1998 to 2000 with Bull NH Information Systems.  Led staff of 40 employees delivering technology solutions with full P&L responsibility for sales operations budget.  Oversaw all aspects of product development, including procurement, pricing and packaging.  Restored division to profitability in less than 2 years by increasing revenue stream 20% and reducing expenses 10%. 


Regional Sales Manager from 1995 to 1997 with Graphic Data Systems Corporation. Managed Northeast Region branch office and sales operations. Focused on selling transportation, civil engineering and GIS solutions to target State and Federal transportation/transit departments in the Northeast Region. Grew regional revenue by 50% within the first year. Closed million dollar sale at State ofMaine DOT.


Senior Sales Account Executive from 1983 to 1994 with Digital Equipment Corporation. Targeted verticals included commercial manufacturing, healthcare, State/Federal government, education and publishing accounts. Achieved Club status exceeding quota in 10 of 11 years. Closed 10+ new named accounts. Displayed continuous YOY revenue growth.



Bachelor of Science – Business Administration (In progress – need 16 credits) – 3.6 GPA

Southern New Hampshire University, Manchester, New Hampshire

Various product certifications received from Oracle, H-P, IBM and Microsoft in addition to sales training programs from Sandler, Costigan Sales Management Training and Solution Selling Trainer.  Details on request.  

Resume for Andrea Gaunlett

Andrea H. Gauntlett

11 Laurel Lane Tyngsboro, MA 01879 · [email protected] · 978.512.9077 (C) 978.649.0316 (H)



Areas of Expertise

Employee Relations: I am a resourceful coordinator who balances the best interests of the company with the needs of the employees to achieve business goals.

Process Improvement: Develop and communicate new process for continuous improvement and effectiveness in satisfying customer needs.

Corporate: Project a professional image when interacting with others in person, or by e-mail or telephone. Strong work ethic and can be relied on to assist others in tight situations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) on PC and Mac operating systems



ST. JOHN’S UNIVERSITY, Queens, NY, Bachelor of Science, Journalism

Experience Highlights

COMMUNITY TEAMWORK, INC. – Lowell, MA                                                                                                    

Case Manager, 2011 to 2012

Related Skills: Communication, Listening, Analyzing, Problem Solving, and Crisis Management

Provided exceptional, high-level case management to diverse, delicate, and displaced, clientele requiring rapid response to basic needs. Secure last-minute accommodations, facilitate relief, and provide solutions.  

Key Contributions:

Skillfully used interpersonal skills to case manage homeless families

Guided 16 families to establish savings accounts

Linked 11 families to affordable day care providers

Transitioned 17 families to stable housing

Family Self-Sufficiency (FSS) Coordinator, 2007 to 2011

Related Skills: Coordination, Time Management, Collaboration, Negotiation and Process Improvement  

Successfully coordinated Family Self-Sufficiency (FSS) Program guided and assisted 75 families to obtain training, employment, and home ownership. Enrolled low-income families into FSS program; Created assessments, provided guidance, and oversaw performance. Supported agency’s decisions and programs to ensure attainment of performance expectations and company goals.

Key Contributions:

Increased enrollment by 75% and graduates by 60%

Developed tracking system to measure participant’s progress

Edited and published FSS Newsletter




VITA (Volunteer Income Tax Assistance) Coordinator,2004 to 2007

Related Skills: Interpersonal, Coordination, Communication, Facilitation, and Time Management

Utilized skilled coordination and strong communication skills to secure volunteers, establish and maintain partnerships, increase participation, generate household incomes, and sustained economic growth in communities. 

Key Contributions:

Coordinated publicity of site events with media outlets

Communicated with stakeholders, customers, volunteers, and the IRS

Developed and managed schedule of activities

Resolved discrepancies regarding varied tax questions and transmitted files to IRS


Senior Claim Representative,1993 to 1999 (Claim Representative 10/88 – 3/1993)

Related Skills: Analytical, Investigative, Human Relations, Organization, Negotiation and Customer Service

Expedited auto claim process from initial report to final settlement; utilized investigative tools to determine fault; assessed damages; and evaluated liability. Resolved pending small Claims Court cases; and settled disputes with client’s attorneys. Subrogated recovery of policyholders’ insurance deductibles. Used management reports to attain outstanding pending control.

Key Contributions:

Leveraged excellent ability to listen, analyze, investigate, communicate, and negotiate to resolve claim settlements and exceed customer performance expectations.

Utilized communication and time management skills to eliminate state insurance board complaints.

Implemented process improvement plan to increase inspection and repair response time

Liaised with Employee Advisory Board to implement companywide diversity workshops


OUTSTANDING GRADUATE STUDENT – Cambridge College School of Management - 2012


Community Involvement

Alumni Advisory Board, Middlesex Community College, Bedford, MA

Parent Juror, Innovation Academy Charter School, Tyngsboro, MA

Letter Signer, Fairleigh Dickinson University, Teaneck, NJ

Lowell Telecommunication Corporation, Lowell, MA





Sean Fitzgerald Resume



Lorraine Parent Resume

Lorraine J. Parent

49 Oakland Ave, Manchester NH 03109

(603) 494-1862 [email protected]




Seasoned administrative professional eager to leverage 25+ years of successful human resource, medical office and executive support experience to help your business grow and thrive. Looking to secure an executive support position - open to a new challenge and line of business.


Summary of Qualifications:


  • Proficient in Word, Excel, Outlook, Publisher, Paychex payroll systems, HRIS, Stromberg timekeeping. Easily trained on new systems;
  • Customer service oriented helping employees navigate their medical and dental benefits, FSA, DCA and demystifying life insurance information;
  • Proven success in new hire on-boarding and benefit administration processes, assisting with recruiting;
  • Problem solver with a result-oriented focus.


Professional Work Experience:


Human Resources Administrative Coordinator 2010-present

Devine, Millimet & Branch, P.A.


  • Establish and oversee Human Resource functions, following standard policies and procedures throughout the firm to create systematic ease;
  • Manage resume review, scheduling, follow-up and applicant tracking ensuring a seamless organized process;
  • Able to maintain confidentiality in all interactions with employees as part of a Human Resource team member;
  • Customer service focused in all administrative duties;
  • Demonstrated facility with providing accurate and timely word and or numerical reports from payroll system timely and accurately.



Lead Generator

Bath Fitter of New Hampshire 2010 - present


  • Award-winning part-time lead generator and valuable member of the event team;
  • Confidently educate and convey information to prospects at home shows, fairs, festivals, etc.;
  • Continually gains solid sales leads that generate new installation revenues;
  • Seamlessly ensures set-up, break-down and successful events all over New Hampshire giving a continual flow of sales leads for inside and outside sales staff;


  • Conveys essential feedback to event manager and sales team from events to help the entire company in future planning.



Human Resource Administrator 1998-2010

Infusion Solutions, Inc.


  • Support COO and directors preparing reports and documents for daily process, prepared marketing department assisting with design and regular mailings;
  • Managed successful recruiting campaigns electronically for medical employment opportunities;
  • Monitored credentials and insurance for all employees in preparation for DHHS audits and CHAP accreditations;
  • Researched, recommended, and purchased office equipment and supplies for daily operation;


Patient Intake Administrator 1996-1998

New HampshireEye Associates


  • Oversaw all patient inquiries and made appropriate referrals to the technicians or doctors on staff;
  • Managed patient scheduling, administered all new patient registration, updated record of existing patients in accordance with compliancy standards.


Event Staff  2001-present

Verizon Wireless Arena – SMG


  • Assist patrons to ensure comfort and safety attending many varieties of events at venue.




ManchesterCommunity College



Coursework completed in Liberal Arts and Human Resource Management studies


CPR/AED Certified




Resume for Laurel A Manning


25 Main Street, Hooksett, NH 03106

603-315-7051, [email protected]




Accomplished HR Professional with experience in manufacturing, engineering and healthcare industries.  Expertise includes employee relations, benefits administration, risk management, customer service and employment law.  Ability to foster work environment for productive and motivated employees and handle matters with confidentiality, discretion and professionalism.  Capable of working independently. Willingness to travel, relocate, work remotely or work flexible hours. 




  • Established and implemented monthly leadership training program designed to support and develop more effective communication throughout organization.
  • Successfully executed and monitored strategic integration of benefits, processes, and policies in acquisition of new Massachusetts corporate division that increased staff 70%.
  • Played key role ensuring successful launch of new branch office in India.  Implemented programs for cultural business differences in areas of compensation, procedures, policies and personnel benefits.
  • Created “Employee of the Month” award, prominently displayed plaques in company lobby, fostering recognition and aligned employees focus with direction of company goals.
  • Positioned company to compete and apply for N.H. statewide “Best Small Company to Work For” process.
  • Company recognized twice, as semi-finalist for Best Company To Work For recognition.
  • Created and implemented four-step “Corrective Action Plan”, start up company’s first standardized disciplinary process that protected company from legal risk, ensured consistent and fair procedures.
  • Gathered facts, interviewed witnesses, represented and won complex HR related appeal hearing filed with employment security for wrongful termination.




GEOPHYSICAL SURVEY SYSTEMS, INC., SALEM, NH  Multi site                                 2005 – 2012

Radar, Search and Rescue Manufacturer

Human Resources Manager

Identified, implemented and managed programs for rapidly expanding 65-person engineering and ITAR compliant manufacturing company.  Company doubled revenue during tenure.  Coached and counseled management and employees on employee relations issues.  Supervised one direct report. Reported to Vice President of Finance.

  • Led recruiting efforts through screening and interviewing.  Performed reference and background checks.
  • Involved in final selection process and offer stage.  Optimized sourcing through businesses and industrial groups networking, job boards, newspaper ads, universities and employee referrals.
  • Collaborated and played key role in annual benefits selection with VP of Finance. Evaluated quote for percentage increases/decreases and value added benefits and administered open enrollment process.
  • Established instant cash bonuses, selected milestone anniversary awards plaques and suggested employee referral bonus program.
  • Supported HR functions for a start up subsidiary venture that won 2007 annual NH contest for Best Product.
  • Managed Davco building security system; assigning pass code levels and dispersed keys to new employees.
  • Supervised internal facilities management & external HVAC maintenance of 27,000 sq. ft. building.
  • Established pay ranges/levels, utilizing local industry survey group wages and department of labor industry wages.  Integrated new program for salary ranges creating consistent basis for company salary adjustments. Input  bi weekly payroll, 401k and HRIS changes.
  • Coordinated safety program development that included training 1/3 of employees as first responders (AED, CPR, Blood borne Pathogens and Basic First Aid).  Performed emergency evacuation drills, and utilized official OSHA checklist for building inspections.


DEGREE CONTROLS INC., MILFORD, NH Multi site                                      2000 – 2004

Start Up Thermal Engineering and Manufacturer

Human Resources Manager

Responsible for employee relations, benefits administration, risk management compliance, compensation analysis, payroll, full process recruiting and retention, staffing, training and development, safety, HR policy and procedures, and employment law.  Reported to the CFO.

  • Analyzed industry specific corporations and surveys to ensure an equitable benefits package with consideration to employee appeal for recruitment, retention and cost of benefits ratio for the corporation.
  • Advised and wrote directives advising senior management of government laws including policies regarding FLSA, EEO, and Title VII vulnerability.
  • Independently responsible for recruitment and retention needs of up to 100 employees.  Utilizing universities, newspaper ads, businesses and industrial groups networking, staffing firms and employee referrals. Created employee requisition form as guideline for managers to improve recruitment process.
  • Assisted immigration counsel to obtain F1, OPT, H1B, H3 visas and permanent residency petitions for foreign employees.
  • Developed and successfully integrated new performance review utilizing matrix and quartile point structure.
  • Trained 6-member management team on performance appraisal techniques.
  • Monitored and executed Human Resource programs, policies and procedures for new corporate merger.
  • Started safety committee, kept workers compensation claims very low, and conducted investigations.
  • Created “Employee of the Month” award and displayed plaques prominently in company lobby.
  • Administered stock distribution, profit sharing plan, 401k recordkeeping, and payroll for 100+ employees.


CIGNA HEALTHCARE CORPORATION, HOOKSETT, NH Multi site                             1995 – 1999

Healthcare Insurance

Administrative Assistant/Human Resources Related Duties

Procured resources and performed project support work. Served as liaison between local site and corporate VP in business development activities.  Assisted VP of Development coordinating due diligence for $1.8 billion merger and acquisition of local healthcare company.  Reported to Vice President of Medical Economics.

  • Reconciled accounts throughout merger.  Coordinated major conference for vice presidents/directors to finalize corporate merger.  Recruited 20 new positions resulting from merger.
  • Identified key areas of cost saving for project work, departmental-wide, through negotiating supply contracts with selective vendors (saved $10K+).




  • Bachelors of Science, Business Administration, Southern NH University, Manchester, NH
  • Associate of Science, Business Administration, New Hampshire College, Manchester, NH
  • Certificate in Human Resources Management, Southern NH University, Manchester, NH
  • OSHA Certified General Industry Safety & Health, US Department of Labor 700029808
  • Notary Public, Expires 2015




Rockhurst University

  • Communicating with Confidence, Credibility and Influence, 8/2012
  • Basics of HR Law, 7/2012
  • Building Positive, Motivated, and Cooperative Team 5/2012

The Survey Group

  • Sales Compensation, 3/2012
  • Incentive Compensation Using Variable Pay, 3/2011
  • Principles of Compensation Intermediate, 3/2011

IMA, Employment Law, 4/2010

UNG, Conflict Resolution, 2008

ISO 9001 2000 Development and Implementation, Completion 2003



Windows 7 & 8, Professional 2010, Davco Security System, Skype, and ADP, Associated Payroll, Paychex payroll.



Society for Human Resource Management Member, 2004 – present

Northeast Human Resources Association Member, 2004 – present



Recognized as “Woman of the Year” 2010/2011 by National Association of Professional Women

MVP, Track and Field, Trinity High School, Manchester, NH

Lyn Levasseur Resume

Lyn Levasseur 1 Commonwealth Avenue, Salisbury, MA 01952 Phone:  978-358-7120 –

Email: [email protected]


¨ Coordinates and administrators diverse support functions. 

¨ Elects the most appropriate methodology and procedure to produce the most efficient outcomes. 

¨ Prioritizes projects and assignments, ensuring smooth and effective workflow.



 MS Office Suite: Advanced               Strong and Effective Analytical Skills        Executive Travel Coordination      Research and Data compilation         Proven Client and Vendor Satisfaction     Recording of Meeting Minutes  Process Improvement & Safety Standards                                                          Excellent Interpersonal SkillsExtremely Organized/Detailed Oriented                      Invoicing/Financial Statements/Bookkeeping           Simultaneous Project Coordination                  Internet and Computer Savvy         


Lawrence Public Schools, Lawrence, MA – Teacher                                                                                                                       2001-2012

 ¨  Delivered instruction

¨  Evaluated student progress 

¨  Developed and implemented strategic plans 

¨  Managed related projects 

¨  Worked with team of fellow teachers to create new curricula 


University of Massachusetts Lowell, Lowell, MA –

Administrative Assistant to Chairperson                                                 1984-1999 

¨  Assisted Dean of College as needed. 

¨  Created and implemented employee benefits procedures. 

¨  Coordinated and directed office staff and services for faculty. 

¨  Trained and supervised part-time and intern students. 

¨  Provided discreet, ethical, secretarial and reception services for graduate and undergraduate students.



University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1997 

Master of Arts, Elementary Education 

University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1994 

Bachelor of Science, Criminal Justice, Minor in Psychology



Mimeo (Smart board)  

Continuing education towards CAGS (Certificate of Advanced Graduate Studies) certification 




Teaching License, Dept. of Education, Massachusetts,                                                                                                               1997 to 2013 



Outstanding Performance Recognition Award given by the Commonwealth of Massachusetts                                                        1997