SUMMARY

An innovative scientific leader with extensive management experience in the biotech industry with emphasis on developing and validating new molecular biology methods for emerging technologies and adapting these cutting-edge technologies to a variety of uses both in R&D and clinical procedures.  A broad range of experience in different company settings ranging from initial startups to multinational companies.  Experience in the area of Sales and Marketing with strong interpersonal skills and presentation skills.

 

Experience

Bio-Rad, Inc.,Billerica, MA (acquired RainDance Technologies, February 2017)                   2017 – 2018      

Director, Genomic Applications

Headed projects centered around Bio-Rad’s bead technology to increase the manufacturing capacity for bead generation and to demonstrate feasibility for bead-based targeted sequencing.                                                                    

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Led an effort to scale-up the bead manufacturing process for the ddSEQ Single Cell next generation sequencing (NGS) application to meet increasing demand for the product.  The new procedure was transferred to Manufacturing and validated for market introduction.

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Headed a project to develop a droplet-based bead delivery technology for targeted sequencing for NGS.  Initial feasibility was demonstrated.

 

RainDance Technologies, Inc., Billerica, MA                                                                     2008 – 2017

Director, Genomic Applications                                                                                                                   

Directed the feasibility, development, optimization, and release of products to the market for multiple applications for the ThunderStorm, ThunderBolts and RainDrop systems which are based on the RainDance proprietary droplet technology

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Developed and released to market targeted NGS sequence enrichment applications including:

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DNA sequencing.

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Bisulfite sequencing for methylation analysis.

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RNA sequencing.

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Developed and released to market RainDrop digital PCR applications including:

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Multiplexed dPCR assays.

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High sensitivity copy number detection assay for noninvasive prenatal DNA testing for trisomy.

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Led feasibility demonstrations of new applications using the RainDance droplet technology:

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Single cell analysis.

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Linked reads.

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High sensitivity variant detection using NGS sequence enrichment.

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Responsible for writing and executing development plans to meet application and instrument performance targets along with verification and validation plans for manufacturing and release of product to the market.

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Managed proof of performance and collaboration studies to support the activities of the sales and marketing team and to demonstrate the capabilities of the current applications.

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Managed two bioinformatics scientists responsible for the development of tools necessary for targeted sequencing on NGS instruments.

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Primer design pipelines for the ThunderStorm and ThunderBolts applications.

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Pipelines for the analysis of data generated by the targeted DNA application, RNA application, Single Cell and Linked Reads applications

 

Sequenom, Inc.,Newton, MA                                                                                                            2005 – 2008

Senior Manager, Technology and Applications                                                                                       

Scientific support for the sales and marketing team.

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Traveled with the sales force throughout North America and overseas and delivered seminars at universities and private institutions on the science and technology behind Sequenom’s MassARRAY instrument and applications in the areas of high throughput genotyping, quantitative gene expression, SNP detection and quantitative methylation analysis.

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Identified potential collaboration opportunities of scientific value to Sequenom.  Managed the running of collaborations from start to finish including experimental design and data analysis.

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Managed feasibility studies for potential customers including study design and presentation of data.

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Held workshops with existing customers to help them better understand and utilize the MassARRAY instrument and its applications.

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Developed new applications for Sequenom’s MassARRAY platform including copy number detection and low percentage mutation detection in tumor tissue samples.

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Performed market research to evaluate the needs of customers in the areas of genotyping, gene expression and methylation.

 

Additional Relevant Experience

Exact Sciences Inc., Marlborough, MA                                                                                        

Director, Translational Research                                                                                                                 

Managed the clinical laboratory, heading laboratory screening and assay development research in the field of molecular diagnostics.

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Supervised Clinical Laboratory screening samples using PreGen-Plus^TM stool DNA colorectal cancer assay.

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Supervised Quality Control group producing reagents for PreGen-Plus^TM assay for internal/external clients.

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Managed key relationships with outside collaborators.

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Directed research projects across multiple functional groups yielding improved assay performance and cost reduction.

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Developed new DNA markers for 2nd generation stool DNA colorectal cancer assay with improved sensitivity.

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Demonstrated loss of DNA sensitivity due to sample degradation during transport and its subsequent recovery through the addition of a stabilization buffer.

 

Variagenics/Nuvelo, Inc., Cambridge, MA                                                                            

Senior Director, Molecular Biology                                                                                                            

Directed development and oversaw all phases of Variagenics’ pharmacogenomic screening platforms.

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Senior Member of the Research and Development Operating Committee.

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Played key role in new business development including contract development.

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Managed internal and client pharmacogenomic analysis projects.

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Developed budgets and timelines for major $1 million+ corporate programs.

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Supervised 30 scientists handling, processing and screening patient samples for internal/client projects including:

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Sample Logistics, Assay Development, DNA Sequencing, Genotyping, RNA Expression Analysis and Pathology.

Director of Technology Development                                                                                                         

Managed Technology Development Group creating/developing core technologies.

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Invented Nucleave-RE^TM proprietary second generation mass spectrometry genotyping method.

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Invented proprietary haplotyping technology.  Adapted procedure for patient screening.

·        

Demonstrated initial proof of concept for using mass spectrometry genotyping by chemical cleavage of DNA which led to the Nucleave^TM genotyping platform. Participated in product development and commercial launch.

 

Senior Scientist                                                                                                                                                  

Directed post-acquisition integration of technology and personnel (from Avitech to Variagenics)

·        

Coordinated efforts between teams adapting T4 endonuclease VII assay for high throughput polymorphism screening.

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Managed high throughput polymorphism discovery group focused on identifying polymorphisms for entry into a proprietary database.

 

Research Scientist                                                                                                                                             

Oversaw multiple projects directed at discovering allele specific cancer therapeutics.

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Instrumental in initial lab set-up including build-out.

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Screened and characterized tumor cells lines homozygous and heterozygous for amino acid polymorphism in thiopurine methyl-transferase gene for growth inhibition drug response.

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Cloned and expressed in bacteria and mammalian cells, various constructs of the transferrin receptor harboring an amino acid polymorphism. 

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The expressed proteins were used in an attempt to generate polyclonal and monoclonal antibodies capable of binding differentially to each allelic form of the transferring receptor causing inhibition of function.

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Established initial polymorphism detection procedure (SSCP) to screen target genes for polymorphisms.

 

Ares Advanced Technology (Ares Serono, Inc.), Randolph, MA                                   

Principal Investigator                                                                                                                                     

Headed Endogenous Gene Activation Project.

·        

Developed technique of using gene targeting through homologous recombination to activate the expression of silent endogenous genes by the insertion of a transcriptionally active promoter 5' of a protein coding region.

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Expressed therapeutically relevant human genes in human cell lines using Endogenous Gene Activation technique.

 

 

Angenics, Inc., Cambridge, MA                                                                                                         

Scientist                                                                                                                                                               

Oversaw the diagnostic DNA probe project.

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Successfully adapted immunodiagnostic latex bead assay to detect nucleic acid sequences in biological samples.

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Developed proprietary enhanced sensitivity DNA amplification method.

 

Education

University of Minnesota, Minneapolis, MN                                                                                                

Ph.D. program, Department of Microbiology.  Completed all course work and passed Ph.D. qualifying exam.

 

Massachusetts Institute of Technology, Cambridge, MA                                                                         

Bachelor of Science Degree, Biology

 

Awards

Sequenom, Inc.                                                                                                                                                                2007

Outstanding Sales Support Award – Awarded to individuals who have made outstanding contributions to the support of sales activity.

RainDance Technologies, Inc.                                                                                                                                    2014

Eclipse Award - Recognizes outstanding contribution to RainDance through discovery, development or implementation of new technology, science or business practices that meaningfully enhance the customer experience and our future business.

Publications

 

Laurent-Puig, P., Pekin, D., Normand, C., Kotsopoulos, S.K., Nizard, P., Perez Toralla, K., Rowe, R., Olson, J., Srinivasan, P., Le Corre, D., Hor, T., El Harrak, Z., Li, X., Link, D.R., Bouche, O., Emile, J-F., Landi, B., Boige, V., Hutchison, J.B., Taly, V.  “Clinical Relevance of KRAS-mutated Sub-clones Detected with Picodroplet Digital PCR in Advanced Colorectal Cancer Treated with anti-EGFR Therapy”, Clinical Cancer Research, 21(5):1087-1097, March 1, 2015

 

Milbury, C.A., Zhong, Q., Lin, J., Williams, M., Olson, J., Link, D.R., Hutchison J.B., “Determining lower limits of detection of digital PCR assays for cancer-related gene mutations”, Biomolecular Detection and Quantification, 1:8-22, August 20, 2014.

 

Didelot, A., Kotsopoulos, S.K., Lupo, A., Pekin, D., Li, X., Atochin, I., Srinivasan, P., Zhong, Q., Olson, J., Link, D.R., Laurent-Puig, P., Blons, H., Hutchison, J.B., Taly, V., “Multiplex picoliter-droplet digital PCR for quantitative assessment of DNA integrity in clinical samples”, Clinical Chemistry, 59(5):815-823, May 2013.

 

Abdou ElSharawy, Jason Warner, Jeff Olson, Michael Forster, Markus B. Schilhabel, Darren Link, Stefan Rose-John, Stefan Schreiber, Philip Rosenstiel, James Brayer and Andre Franke, “Accurate variant detection across non-amplified and whole genome amplified DNA using targeted next generation sequencing”, BMC Genomics, 13(1):500, September 20, 2012.

 

Karen E. Ocwieja, Scott Sherrill-Mix, Rithun Mukherjee, Rebecca Custers-Allen, Patricia David, Michael Brown, Susana Wang, Darren R. Link, Jeff Olson, Kevin Travers, Eric Schadt and Frederic D. Bushman, “Dynamic regulation of HIV-1 mRNA populations analyzed by single-molecule enrichment and long-read sequencing”, Nucleic Acids Research, 40(20):10345-10355, November 1, 2012.

 

Olivier Harismendy, Richard B Schwab, Lei Bao, Jeff Olson, Sophie Rozenzhak , Steve K Kotsopoulos, Stephanie Pond, Brian Crain, Mark S Chee, Karen Messer, Darren R Link and Kelly A Frazer, “Detection of low prevalence somatic mutations in solid tumors with ultra-deep targeted sequencing”, Genome Biology, 12(12):R124, December 20, 2011

 

H. Kiyomi Komori, Sarah A. LaMere, Ali Torkamani, G. Traver Hart, Steve Kotsopoulos, Jason Warner, Michael L. Samuels, Jeff Olson, Steven R. Head, Phillip Ordoukhanian, Pauline L. Lee, Darren R. Link and Daniel R. Salomon, “Application of microdroplet PCR for large-scale targeted bisulfite sequencing”, Genome Research, 21(10):1738-1745, October 21, 2011.

 

Qun Zhong, Smiti Bhattacharya, Steven Kotsopoulos, Jeff Olson, Valerie Taly, Andrew D. Griffiths,

Darren R. Link and Jonathan W. Larson, “Multiplex digital PCR: breaking the one target per color barrier of quantitative PCR”, Lab Chip, 11(13):2167-2174, July 7, 2011.

 

Alexander Herrmann, Andrea Haake, Ole Ammerpohl, Idoia Martin-Guerrero, Karol Szafranski, Kathryn Stemshorn, Michael Nothnagel, Steve K. Kotsopoulos, Julia Richter, Jason Warner, Jeff Olson, Darren R. Link, Stefan Schreiber, Michael Krawczak, Matthias Platzer, Peter Nürnberg, Reiner Siebert, Jochen Hampe, “Pipeline for Large-Scale Microdroplet Bisulfite PCR-Based Sequencing Allows the Tracking of Hepitype Evolution in Tumors”, PLoS One, 6(7):e21332, July 5, 2011.

 

Ryan Tewhey , Jason B Warner, Masakazu Nakano , Brian Libby, Martina Medkova, Patricia H David, Steve K Kotsopoulos, Michael L Samuels, J Brian Hutchison, Jonathan W Larson, Eric J Topol, Michael P Weiner , Olivier Harismendy , Jeff Olson, Darren R Link & Kelly A Frazer “Microdroplet-based PCR enrichment for large-scale targeted sequencing”, Nature Biotechnology, 27(11):1025-1031, November 2009.

 

Jeff Olson, Duncan H. Whitney, Kristine Durkee and Anthony P. Shuber.  “DNA Stabilization is Critical for Maximizing Performance of Fecal DNA Based Colorectal Cancer Tests”, Diagnostic Molecular Pathology, 14(3): 183-191, September 2005.

 

Wei-Dong Chen , Z. James Han , Joel Skoletsky , Jeff Olson , Jerome Sah , Lois Myeroff , Petra Platzer , Shilong Lu , Dawn Dawson , Joseph Willis , Theresa P. Pretlow , James Lutterbaugh , Lakshmi Kasturi , James K. V. Willson , J. Sunil Rao ,

 

Anthony Shuber , Sanford D. Markowitz, “Detection in Fecal DNA of Colon Cancer – Specific Methylation of the Nonexpressed Vimentin Gene”, Journal of the National Cancer Institute, 97(15):1124-1132, August 3, 2005.

 

Steven Hecht Orzack, Daniel Gusfield, Jeff Olson, Steven Nesbitt, Lakshman Subrahmanyan,Vincent P. Stanton, Jr., “Analysis and Exploration of the Use of Rule-Based Algorithms and Consensus Methods for the Inferral of Haplotypes”, Genetics, 165(2): 915-928, October, 2003.

 

Jia Liu Wolfe, Tomohiko Kawate, David A. Sarracino, Martin Zillmann, Jeffrey Olson, Vincent P. Stanton, Jr., and Gregory L. Verdine, "A Genotyping Strategy Based on Incorporation and Cleavage of Chemically Modified Nucleotides", Proceedings of the National Academy of Sciences (USA), 99(17):11073-11078, August 20, 2002.

 

Ann E. Ferentz and Jeff Olson. “Using Haplotyping for Drug-Response Markers.  Tutorial: Identifying Genetic Markers Associated with Drug Response.” Genetic Engineering News, 22(6):34-39, March 15, 2002

 

Anneloor L. M. A. Ten Asbroek, Jeffrey Olson, David Housman, Frank Baas and Vince Stanton, Jr., “Genetic Variation in mRNA Coding Sequences of Highly Conserved Genes”, Physiological Genomics 5(3):113-118, April, 2001.

 

James P. Basilion, Andrea R. Schievella, Erica Burns, Patrice Rioux, Jeffrey C. Olson, Brett P. Monia, Kristina M. Lemonidis, Vincent P. Stanton, Jr. and David E. Housman.  “Selective Killing of Cancer Cells Based on Loss of Heterozygosity and Normal Variation in the Human Genome: A New paradigm for Anticancer Drug Therapy”, Molecular Pharmacology, 56(2): 359-369, August, 1999.

 

PATENTS

 

“Compositions and Methods for Molecular Labeling”, Michael Samuels, Jeffrey Charles Olson, Andrew Watson, Keith Brown, Darren Roy Link, Patent No. 9,150,852, Issued October 6, 2015.

 

“Digital Analyte Analysis”, Jeffrey Olson, Darren R. Link, Patent No. 9,228,229, Issued January 5, 2016.

 

“Methods for Genetic Analysis of DNA to Detect Sequence Variances”, Jeffrey Olson, Martin Zillmann and Vincent Stanton, Patent No. 8,129,120, Issued March 6, 2012.

 

“Restriction Enzyme Genotyping”, Jeffrey Olson, Martin Zillmann and Vincent Stanton, Patent No. 7,435,541, Issued October 14, 2008

 

“Method for Identifying Polymorphisms”, Vince P. Stanton, Jr., Jia Liu Wolfe, Tomohiko Kawate, Gregory L. Verdine, Jeffrey Olson and Colin Dykes, Patent No. 6,825,009, Issued November 30, 2004.

 

“Genotyping by Mass Spectrometric Analysis of Allelic Fragments”, Vincent P. Stanton, Jr., Jeffrey Olson, Jia Liu Wolfe, and Martin Zillmann, Patent No. 6,777,188, Issued August 17, 2004.

 

“Methods for Genetic Analysis of DNA Using Biased Amplification of Polymorphic Sites”, Jeffrey Olson, Martin Zillmann, and Vincent Stanton, Patent No. 6,475,736, Issued November 5, 2002.

 

 

 

SUMMARY OF PROFESSIONAL EXPERIENCE & ORGANIZATIONAL VALUE

 

The Cambridge Institute of International Education - Waltham, MA                                                              2014-2017

Senior Manager of Program Operations: Progressed from Residential Manager through Team Leader, to Senior Manager role. Supported 200 international students, their host families, and 25 schools through operations, financial, and service management. Managed a team of seven remote Support Services Coordinators, from interviewing and onboarding through performance evaluation and professional development.

                                                                                                               

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Developed and empowered staff through clear communication of expectations and hands-on leadership.

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Identified competency gaps in staff. Conceived, developed, and executed an online program enhancing new-hire training. Improved knowledge base of company, Chinese education and culture, processes, and responsibilities of role, with program remaining in place until hire of corporate trainer.

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Delivered a 6% increase in private school enrollment, during year when company-wide enrollment was down 15% from previous year; Converted energetic, high-touch school relationship management and support to concrete results.

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Spearheaded and implemented the best practice of the Parents Program of the ICO, the In-country orientation program for up to 2000 incoming students and families annually.

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Achieved company-high 90% host-family retention rate (company average 75%–80%), while expanding base by 20% through proactive social media, school partnership, and relationship-building with current host families

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Contributed to establishment of measurable key performance indicators, creating management visibility and resultant improvements in staff performance across multiple functional areas, including report submission in-budget completion of student enrichment activities, school relationships, and timely grievance resolution.

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Achieved under-budget regional financial management, motivated staff creativity in the planning and coordination of free, low-cost, or group-discounted events that were well attended.

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Maximized operational efficiency, proactively addressing atypical procedural issues arising from student moves, school transfers, etc. through development and distribution of best practices guides to managers and staff.

 

Clinical Supervisor:Earned clinical supervisor role following three months as temporary employee, managing four Program Service Coordinators in the development and implementation of service plans ensuring service quality for 40–50 children in intensive foster care                                                                                                                                                                                                           

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Supported foster care children in the accomplishment of social, emotional, and relationship goals; demonstrated empathetic listening skills and support in helping children make healthy decisions

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Reduced the number of escalated situations by approximately 15%, modeling and coaching successful interactions and communications with children in the care of service coordinators.

 

Massachusetts Society for the Prevention of Cruelty to Children (MSPCC) - Lowell, MA                          2012-2013           

Wraparound Intensive Care Coordinator: Managed caseload of 8–10 adolescents with mental health diagnoses. Assessed, collaboratively developed, implemented, and evaluated individualized care plans, using the wraparound process.

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Engaged families through home visits, mentoring them in strength-based goal development to achieve and sustain success.

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Ensured responsiveness to youth and family needs, listening and honoring views, and mentoring in the facilitation of positive conversations when challenges arose.               

                                                                                                                                               

Child Development Center - Bozeman, MT                                                                                                               2010-2011           

Intake Coordinator: Hired as sole professional in Bozeman office, serving the community as the only agency offering assessments to diagnose developmental delays in preschool-age children; contributed to Child Development Center program growth, increasing role from part-time to full-time.

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Assisted 50 families, growing center and its visibility through community, physician, and conference presentations.

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Observed and screened candidates through in-person visits; Developed written actions plans for families, including clinical findings, recommendations, and resources.

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Created resource guide for parents of children with disabilities as Master’s thesis and used as foundational program support.

 

Community Outreach Coordinator and Family Support Specialist: Generated public awareness and a 15% increase in referrals of eligible children for program created through the Individuals with Disabilities Education Act (IDEA).

·        

Built relationships with community organizations and parent groups, advocated for families, and collaborated with local Child and Family Services and treatment teams in assessment, home visits, case management.

 

Dept of Plant Sciences and Plant Pathology, Montana State University - Bozeman, MT                         2006-2010                                                                                                        

Student Affairs Coordinator

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Coordinated departmental events, managed graduate student admission, provided administrative support

EDUCATION

 

Masters in Health and Human Development; Family Science Option                                                 Bozeman, MT                                                          

Montana State University                                                                                                                            

 

Bachelor of Arts, Journalism                                                                                                                                           Amherst, MA

University of Massachusetts

 

VOLUNTEER SERVICE, PUBLICATIONS & PROFESSIONAL ASSOCIATIONS

Volunteer Service: Envision Success Project – Polus Center for Social and Economic Development, Current; Humane Society for Greater Nashua, Current; Heart of Valley Animal Shelter, Past.

Publications: Co-Author – Non-Fiction Book, Too Many Men on The Ice; Contributor, Montana Parent magazine; Massachusetts Public Service Campaigns, print and radio

Professional Associations: Toastmasters, past; Past President and Member, Bozeman Special Education PTA.

Abe Siliman           203.651.9900            [email protected]

 

Education (University of Hartford)

 

2016                Masters of Business Administration (3.90/4.0GPA)  

                        Capstone project on the strategic and financial acumen of 3M

                        Nominated for Regents Award (most inspiring graduate student) in academic excellence

 

2015                Double Bachelors, Economics/Finance & Business Management (3.34/4.0GPA)

                        Featured for philanthropic work in the Aurora Foundation Annual Newsletter

                        Emily J. Panik Award Recipient: Economics/Finance Academic Excellence (2014)

 

Occupational Experience

 

Data and Procurement Analyst (June 2017 – Present)

Connecticut Water, Clinton, CT

Propose, implement and monitor process improvements aligned to procurement’s vision statement and guiding principles as well as the Company’s corporate strategy. Respond to inquiries from internal and external customers regarding appropriate supplier selection for order placements. Uphold process compliance and provide feedback, support and training to improve execution of the purchasing process. Prepare and communicate reports on the purchasing spend, vendor performance and other relevant data.

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Maintain the contract system for WICA construction projects ($18 million budget in 2017)

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Research, analyze, prepare, and communicate reports on the infrastructure process and internal controls

                                                                                            

Organization Supervisor Fraternal Life (April 2015 – December 2016)

University of Hartford,West Hartford, CT

Managed 8 person dedicated staff and supervised over 250 fraternal student community members. Responsible for managing all fraternity and sorority related events and activities on campus. Delegated tasks to staff, managed project timelines, ensured a smooth-running department with high morale. Achieved 96% student retention rate among fraternity members, 22% higher than University benchmark.

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Executive Controller of a $20,000-$30,000 annual department budget, and had final say over all purchasing for the division

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Engaged with the President and Vice President of the University on matters relating to the department acting as a liaison between the student body and University management

 

Product and Business Development Intern (June 2015-September 2015)

One Beacon Insurance Group, Farmington CT

 

Claims Analyst (June 2014-January 2015)

Chubb Specialty Insurance, Simsbury CT

 

Skillsets and Philanthropy

High Level experience in JDE, SAS, SQL, Project, Excel, Visio, Access, PowerPoint and SharePoint

Time spent as a mediator and conflict manager

Organizer of the inaugural University of Hartford Breast Cancer Walk

Organizer of the inaugural ‘Water for Flint’ bottle donation program through the University of Hartford

Volunteer high school basketball coach for the past 6 years (Cheshire, CT)

Conversational in Arabic and Spanish

Laura Startzenbach, MBA, BSEE, PMP

 

Greater Boston area                                                                                                                                  508-797-2508

www.linkedin.com/in/laurastartzenbach                                                                 [email protected]

 

Summary

Experienced marketing leader with distinct ability to quickly analyze complex market challenges, distill into succinct and targeted opportunities, develop action plans and ruthlessly execute. Combine engineering and business knowledge with product management and product marketing experience to bring disruptive technology products to market.

 

Marketing, Product Management and Business Skills

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Experience in global marketing/business roles for large (Fortune 50) and small (<100 employee) technology companies spanning 3D printing, IT enterprise infrastructure computing, and consumer medical devices.

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Energetic senior marketing manager with extensive experience in developing fully integrated digital and traditional marketing and business plans that help companies grow revenue, market share, and profitability.

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Organized self-starter and effective product manager, well versed in all phases of the total product lifecycle from ideation and new product introduction (NPI), through launch and go to market (GTM) to product retirement.

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Exceptional communicator with ability to translate complex or abstract ideas into meaningful information; adroit at writing; a dynamic public speaker who has capably represented the company to external stakeholders.

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Animated leader with outstanding interpersonal skills that encourage collaboration across teams and regions; an exceptional ability to create soundness and results amid chaos and/or disorder.

 

Experience

Solidscape^®, Inc., a wholly owned subsidiary of Stratasys, Inc. (NASDAQ: SSYS), is the leader in high precision 3D printers for direct manufacturing applications, serving customers in over 80 countries.

 

Product Marketing and Product Management Director (Sept 2016 – Feb 2018)

Product Marketing Manager (Jan 2015 – Sept 2016)

 

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Developed and executed the global 3D printer marketing strategy – digital and traditional – based on customer lifecycle journey, across multiple channels (direct, indirect), multiple geographies (US, EMEA, APAC), and multiple communication platforms.

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Generated research-based customer personas and segmented marketing campaigns that drove sales conversion. Implemented strategy through SEO-optimized website, digital ad campaigns (Google Adwords, Facebook), robust social media. Executed digital campaigns with Marketo, synchronized with Salesforce and measured using ROI and KPIs.

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Collaborated with engineering to formalize the New Product Introduction (NPI) process and develop the multi-year product roadmap for growth, innovation, new markets. Delivered Market Requirements Documents (MRD) based on market research, voice of the customer, and competitive intelligence.

Results:

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Launched three new 3D printers, two new 3D printing precision materials and a new digital workflow software product that is 3D printing enabled – all in 2017, on schedule, within budget.

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Digital inbound results: increased new users by 11% Y-o-Y (very high for niche market)

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Digital outbound campaigns: increased campaign response by 25% Q-o-Q with 16% conversion rate

 

Philips Lifeline, a division of Royal Philips (NYSE: PHG, AEX: PHIA), is the #1 consumer medical alert service, serving more than 7 million U.S. subscribers for over 40 years.

Product Manager (contract)

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Drove New Product Introductions (NPI) and product retirement for US and Canada select medical monitoring products. Conducted competitive research; defined Market Requirement Documents (MRD) and Product Requirement Documents (PRD); developed business case.

Results:

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Three products successfully retired; one new monitoring product defined and launched

Hewlett Packard Enterprise (NYSE: HPE) is an industry leading global technology company with a comprehensive portfolio, spanning the cloud to the data center to workplace applications.

Marketing, Analyst/Media Relations – Global Services & Solutions (2008 – 2012)

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Developed global messaging, positioning and content for $10B+ technology services & solutions group. Created “smart grid” thought leadership campaign using traditional and social media. Collaborated with field sales teams to leverage industry analyst reports as part of the deal bid-win process.

Results:

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38% sales growth in top utility industry accounts

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Recognized as a “Smart Grid Leader” by IDC Energy Insights

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#1 Share of Voice (measured with internal sentiment formula).

Product Marketing – Global Services & Solutions (2002 – 2008)

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Developed strategy, value propositions, and go-to-market programs for enterprise vertical industry solutions (ERP/supply chain; RFID; PLM; smart grid; retail). Created all marketing collateral, web and social media content, trade shows, PR, launch events and sales training materials. Simplified website and utilized keywords (SEO) to improve website traffic.

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Rebranded and launched new $10B technology services portfolio using social media exclusively.

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Researched the market and competitive landscape for executive management solution portfolio rationalization.

Results:

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Increased services revenues 17% (2x market growth rate) and 50% increase for Request for Proposals (RFPs).

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Supply Chain Management solution #6 in page views; RFID solution in the “top 30” page views.

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Reached over 30,000 target global customers with social media launch

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Reprioritized solutions investment on higher value/return segments.

Additional Relevant Experience

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Marketing – Channels & Alliances

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Product Marketing (vertical industry solutions – manufacturing, utilities)

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Product Manager (industrial computer)

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Channels Marketing Program Management

 

Education & Professional Certifications

Master of Business Administration – Babson College, Wellesley, MA

Bachelor of Science, Electrical Engineering – Syracuse University, Syracuse, NY

Project Management Professional (PMP) – Project Management Institute

 

Awards

ITSMA Marketing Excellence Award 2011 - Marketing with Social Media

HP Marketing Excellence Award 2006 – HP Supply Chain Monopoly

Roberta S. Butkovich

Phone: 781.258.5110

Email: [email protected]

Linkedin.com/in/Roberta-butkovich

 

Human Resources Professional with Employee Engagementand Project Management Expertise

Thoughtful, strategic leader experienced in project management, program development, communications and events. Develops and implements sustainable programs that promote and reinforce company values and culture, and drive business success. Driven with strong leadership capabilities who is organized, motivated, and a detail directed problem solver with exceptional communication skills. A fun, enthusiastic and creative team member that is resilient, highly adaptable, and skilled with the ability to work with internal and external partners, and across all audiences and constituents.

 

EXPERTISE&SKILLS

Employee Engagement,

Project Management,

Communications,

Program Development,

Recognition Programs,

Event Planning & Execution,

Creative Development & Design,

Digital & Print Collateral,

Change Management,

Adaptability & Problem Solving,

Business Systems,

Workflow Planning & Automation,

Process Improvement,

Budget Management,

MS Office Suite Expert,

SharePoint Proficient,

HRIS Advocate,

Adobe Creative Suite Enthusiast

 

EXPERIENCE

Manager, Global Employee Programs and Engagement,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2012 – April 2017      

 

Key Responsibilities:

• Developed and implemented programs for 27,000 employees world-wide, garnering innumerable awards and recognition and an employer of choice reputation.

 

• Managed project plans, requirements and statement of work, timelines and milestones, logistics and budgeting. Spearheaded internal and external partnerships, program adoption and change management, communication development, delivery and analysis.

 

• Navigated complex details and processes, to build innovative, sustainable and engaging programs. Chartered and maintained any related technology.

 

• Adept in understanding audience and cultural differences, and how to effectively administer programs to employees and clients.  

 

• Initiated and implemented the design or rebrand for various programs, including respective components, websites, awards and collateral.

 

 

 

 

 

 

Key Achievements:

·        

Key leader in administering annual Employee Experience Survey. Served as senior project manager and led the implementation of supervisor dashboards, training, results delivery and action planning. Assisted in identifying organizational improvement areas, defining response plans and developing employee communications. Consistently achieved over a 70% response rate.

 

·        

Designed new employee recognition platform, HEARTfelt Thanks, addressing the need to establish continuity in the employee experience and increase employee engagement. Forged and managed external partnership to build and implement culturally appropriate programs for individuals and supervisors.

 

·        

Directed annual pinnacle recognition program, Awards of Excellence. Enhanced program brand and success by streamlining processes, instituting technology, and establishing strategic communication plans. Increased year over year participation by 20%, while ensuring alignment with company goals and values.

 

·        

Planned and produced annual employee events and meetings ranging in size, including Leadership Conference for 1,200+ attendees. Managed script writing and presentation creation, program formation and printing, and onsite production.

 

·        

Developed and executed award submission for Fortune’s 100 Best Companies to Work For list, achieving continuous designation. Partnered with cross-departmental team to identify content to illustrate company culture, values and programs.

 

Human Resources Project Manager,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2009 – January 2012

 

·        

Developed, managed, and executed employee programs and projects including awards and recognition, and meetings and events.

·        

Conceptualized the design and layout for internal BeFit newsletter and contributed to content.

·        

Supported diversity and inclusion efforts through the creation of various collateral pieces

·        

Key contributor in the development of the Growth and Learning Process platform, including dashboard logic and content, supporting collateral and training guides, and overall communications.

·        

Managed and executed various external recognition submissions including Fortune’s 100 Best Companies to For and led the redesign of all employee handbooks.

 

Human Resources Specialist,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2006 – January 2009

 

·        

Supported the development and execution of various programs and projects including awards and recognition, meetings and events, and external award submissions.

·        

Advised employee concerns; managed annual employee handbook updates and distribution

·        

Facilitated company policies/procedures, including diversity and inclusion materials.

 

Human Resources Coordinator,Bright Horizons Family Solutions, Inc. Watertown, MA, November 2002 – January 2006

 

·        

Assistant to the Vice President of Human Resources; scheduled appointments, created presentations and communications, assisted with budget maintenance and monitoring.

·        

Provided support to the Human Resources department.

·        

Fielded employee concerns, updated and distributed company policies/procedures; and coordinated employee programs, external award submissions, and meetings and events.

 

OTHER SKILLS &INTERESTS

Bilingual in English and Italian

Layout & Print

Event Planning

Art & Design

Community Involvement

 

EDUCATION

Bachelor of Science in Business Management, Salem State University                       

2000

 

Christine Peachey

Billerica, MA 01821

Tel: 978-362-3841  ~  [email protected]  ~  https://www.linkedin.com/in/christinepeachey/

 

 

 

Qualifications Profile

Highly accomplished professional with proven success managing and directing projects from inception through completion.  Repeatedly promoted into new roles based on exemplary performance.  Solid management background with expertise in conducting market research and identifying growth opportunities.

CORE COMPETENCIES

Market Research  •  Quantitative Research Studies  •  Project Management  •  Budgeting

Vendor Management  •  Questionnaire Design  •  Data Analysis  •  Reporting  •  Qualitative Research

Professional Experience

BOSTON RESEARCH TECHNOLOGIES, LLC (FORMERLY BOSTON RESEARCH GROUP), Woburn, MA (2006 – 2017)

Senior Project Manager

Maintained responsibility for all aspects of quantitative research studies (using mail, phone and online methodologies) including questionnaire design, sample management and processing, field supervision, weighting, analysis, and reporting.

Key Achievements:

·        

Created and cultivated long-term client relationships that resulted in multiple tracking studies and repeat business.

·        

Gained specialized expertise in financial services industry while providing consultative research services addressing strategic and tactical marketing issues.

·        

Performed qualitative research including designing screeners and moderator's guides, managing recruitment, conducting in-depth interviews, and writing reports with key findings and insights.

 

THOMSON MARKETING RESOURCES, Boston, MA (2005)

Director

Planned, designed, and executed all aspects of quantitative research projects for diverse market groups within the Thomson Corporation, which included Thomson Financial and Thomson Learning.  Department was closed at the end of 2005.

Key Achievements:

·        

Led efforts to conduct primary and secondary research, evaluated results using statistical software packages, and presented findings to clients.

·        

Directed all aspects of multiple projects simultaneously while ensuring on-time completion and high-quality, actionable results.

 

SYNOVATE (FORMERLY MARKET FACTS, INC.), Natick, MA (1997 – 2005)

Senior Study Director (2000 – 2005)

Study Director (1998 – 2000)

Associate Study Director (1997 – 1998)

Provided direction to large-scale and long-term research tracking projects as well as brand and advertising awareness studies in financial services industry.  Created proposals and calculated costs associated with business development.

Key Achievements:

·        

Championed efforts to manage numerous details of projects.

·        

Wrote research reports with actionable recommendations based on data and statistical analyses.

·        

Executed talent acquisition and training.

 

Early Career:

Research Communications Limited, Westwood, MA – Manager

Cooper & Secrest Associates, Alexandria, VA – Editor / Assistant Analyst

Education & Training

Bachelor of Arts in Political Communication

GEORGE WASHINGTON UNIVERSITY, Washington, D.C.

Magna Cum Laude; Member, Phi Beta Kappa; Dean's List

Technical Skills

·        

Proficient in Microsoft Word, Excel, PowerPoint, SPSS

·        

Familiar with Confirmit and Wincross

 

 

RACHEL SANCHEZ

[email protected]                                                              603-548-6089                                                   www.linkedin.com/in/rachelmsanchez

 

SENIOR CARE SERVICES LEADER

Senior Care Services Leader contributing management expertise blended with credentialed nutritional proficiency.  Bring a powerful skill set to foster individuals’ and organizations’ goals.  Known for leading teams to create environments that promote independence, respect and dignity while enhancing daily life experiences and enriching quality of life.

 

AREAS OF EXPERTISE

Team Leadership                                                Recruitment | Training | Development                            Customer Service

Coaching | Mentoring                                         Employee | Resident Engagement                                  Regulatory Readiness

                                                                                                                                                                                                                                                                 

Qualification Highlights

·        

Outstanding ability to collaborate with service and community partners, promoting exceptional quality and service

·        

Proficient in prioritizing, delegating and motivating, with excellent communication and customer service skills

·        

Expertise in creative program development, execution, problem-solving and enhancement; computer proficiency

·        

Effective in managing budgets, labor and workflow

·        

Extensive experience in employee supervision, training and professional development

 

RELEVENT EXPERIENCE AND SKILLS

Leadership and Guidance

·        

Created, implemented, and directed revitalized resident-centered focus to therapeutic recreation and overall daily life activities; empowered associates to consistently engage residents, particularly the memory impaired; improved participation, increased resident, family and associate satisfaction  

·        

Led interviewing, hiring, and training; planning, assigning, and directing work; evaluating performance; rewarding and disciplining; attained greater associate engagement, reversing turnover downward

·        

Mentored top performers through coaching and professional development; promoted to leadership positions

·        

Liaison with families, residents and associates to support residents' needs, maintain rapport, engage in programs. 

Organizing and Coordinating

·        

Organized celebrations encompassing family communications, fundraising outreach, procuring entertainment and refreshments, coordinating associates for event launches; over 90% family participation

·        

Collaborated with resident care team to promote and monitor individualized resident care and service plans, with ongoing education on geriatric and dementia care techniques; boosted resident purpose and independence 

·        

Developed activities and recreation monthly event calendars, tracking participation, acceptance and response; adjusted programing based on residents' changing needs

·        

Community outreach to establish ongoing volunteer, entertainment, spiritual | religious and social resources

Financial Management

·        

Directed Dining Services Program reorganization resulting in significant menu and process adjustments; decreased food cost by 10% while increasing resident meal satisfaction

·        

Managed workflow and staffing patterns to meet fluid labor budget and maximize financial and operational efficiency; reduced labor hours and dollars by 5% over 6 months

·        

Tracked and analyzed monthly food costs and sales, collaborating with leadership team to strategize process adjustments to meet forecasts; corrective actions resulted in diminishing gaps between expenses and revenues

 

 

Rachel Sanchez                        [email protected]                                                             603-548-6089                                         page 2 of 2

EMPLOYMENT HISTORY 

Resident Services Director                                                                                                                                                          2014- 2017

Dining Services Director

Nutritional Care Consultant                                                                                                                                           

The Stevens-Bennett Home, Haverhill, MA

Massachusetts Department of Public Health Licensed Residential Care Facility

 

Senior Care Services Nutrition Consultant                                                                                                                        2014-present

Greater Boston Area

Nutritional Care and Dining Services Management Advisor                                                     

Massachusetts Department of Public Health Licensed Residential and

Nursing Care Facilities, Adult Day Health Programs

 

Assistant Director, Food and Nutrition Services                                                                                                                 1998-2014              

ARAMARK Corp at Lawrence General Hospital, Lawrence, MA                                                                          

Acute care teaching facility affiliated with Beth Israel Deaconess Medical Center and

Tufts Floating Hospital for Children                        

                                                                                                                                                                        

     

EDUCATION

Dietetic Internship, Beth Israel Hospital, Boston, MA

Bachelor of Science Degree, Food and Nutrition, University of Maine, Orono, ME

 

 

LICENSES AND CERTIFICATIONS

National Council of Certified Dementia Practitioners                                                             Certified Dementia Practitioner^®| CDP^®

Academy of Nutrition and Dietetics                                                                               Registered Dietitian Nutritionist | RDN

Commonwealth of Massachusetts                                                                                                      Licensed Dietitian Nutritionist | LDN              

State of New Hampshire                                                                                             Licensed Dietitian | LD

National Restaurant Association                                                   ServSafe^® Food Protection Manager Certified

                                                                                                                                                           

                                                                                                                                                                                                                                

ACTIVITIES

Boston North Senior Services Networking (BNSSN) Group                                                                                                           2018

Alzheimer’s Association Volunteer                                                                                                                                                      2018

Greater Haverhill Activity Directors’ Group                                                                                                                             2015-2017  

Toastmasters International                                                                                                                                                         2014-2016

Cheryl Crosby

(978) 758-5828  ▪  [email protected]  www.linkedin.com/in/cacrosby

Data Analysis | Project Management | Quality Assurance

 

Performance Profile

 

Data Analyst with experience working with global teams and driving process efficiencies from project implementation through closure. Demonstrated accomplishments in achieving project objectives within budget. Able to resolve operational challenges through dynamic and motivational solutions. Strength in evaluating business needs to develop system requirements. Instrumental in creating and executing test plans, ensuring system updates meet requirements.  Customer service-focused with a strong interest in data integrity.

 

 

Training and Applied Skills

 

§  SQL	§  Oracle SQL Developer	§  Project Management
§  MS Products: Access, Excel, PowerPoint, Project, Word §  Strong communicator	§  Oracle ERP §  Strong organizations skill §  Reporting	§  Salesforce §  SharePoint §  Self-motivated

Professional Experience

 

Imprivata, Lexington, MA

 

Business Analyst (2017)

Managed data integration project in SaaS environment, including scope and resourcing requirements.

§ 

Managed client contract data for 200+ customers, analyzing financial data from CRM systems with Excel and Access, providing feedback on budget feasibility for clients.

§ 

Ensured data integrity, maintaining product pivot tables.

§ 

Set rules/logic and built data sets for integration of assets and entitlements data into Salesforce.

 

PAREXEL International, Billerica, MA                                                                                                                                           2002 – 2017

Lead Data Analyst, Site Intelligence Leader (2016 – 2017)

Managed project scope, including staff requirements and resourcing. Implemented database changes utilizing SQL and Access. Managed data transfer from Inform electronic data capture (EDC) system to site intelligence system.

§ 

Initiated new data structure for center data, enabling staff to more efficiently link thousands of data records in Inform and reinforce enterprise information management.

§ 

Managed data cleaning project of metadata in Inform, analyzing data and troubleshooting potential issues, meeting quality control standards of relational database.

§ 

Wrote system requirements specifications and user guide documents, ensuring a better understanding of systems by staff.

§ 

Analyzed system performance data, and key performance indicators (KPI), providing upper management with weekly reports based on metrics.

§ 

Analyzed site trends and recommended process changes, improving site outcome and streamlining data entry processes.

Systems Analyst, Technical Logistics Leader (2013 – 2016)

Managed materials tracking system, completing user requests and ensuring integrity of the data transfer between global systems. Advised logistics staff on completion of system requirements.

§ 

Managed internal system migration from initiation to completion of more than 6,000 materials utilizing Excel scripts, safeguarding data integrity. Achieved multiple awards from management.

§ 

As Subject Matter Expert (SME), led global teams for North America and Latin America, implementing data changes for worldwide materials tracking system, completing systems integration and ensuring database quality standards were met.

§ 

Monitored nightly data batch runs of data from Inform EDC system, supporting data integrity by troubleshooting issues, making changes to database, and re-running batches in global system as required.

§ 

Supported setup of Oracle database and project parameters, ensuring operational efficiencies were integrated.

§ 

Monitored budget for technical systems, ensuring client projects met fiscal requirements.

§ 

Designed and administered training for logistics team data transfers, improving staff understanding of system functionality.

§ 

Developed ad-hoc reports for data management systems, enabling clients to make full use of their data which was previously not analyzed.

Senior Clinical Supply Specialist (2011 – 2013)

Analyzed clinical material trends and forecasted drug supply for 30+ studies, meeting inventory requirements of hundreds of international sites.

§ 

Developed a weekly executive budget summary report for management team, monitoring shipments and materials. Improved on-time shipments by 20% within one year and improved budgeting performance by 30% year over year.

§ 

Analyzed clinical data, ensuring database changes were completed accurately and data integrity maintained.

§ 

Managed client budgets and approved third-party invoices.

§ 

Led weekly client meetings, including managing scheduling and writing/distributing meeting minutes.

§ 

Maintained site address data in warehouse management system (WMS), ensuring accuracy of data dictionaries.

Quality Assurance Technical Analyst (2009 – 2011)

Responsible for ensuring system stability. Monitored security processes, reviewed data logs, and created user accounts.

§ 

Managed client change requests, utilizing Access scripts for database updates.

§ 

Led weekly client calls, including managing scheduling and writing/distributing meeting minutes.

§ 

Developed technical project specification documents, maintaining documentation library.

§ 

Provided training to colleagues for new applications and technical processes.

 

Previous Experience

 

Harte-Hanks, Billerica, MA                                                                                                                                                                                      

Database Analyst                                                            

§ 

Managed client relational databases for retail clients, ensuring accuracy and minimal downtime.

§ 

Compiled product and pricing metrics, and utilizing Crystal Reports wrote ad-hoc reports for upper management, providing monthly QA documents to clients.

§ 

Utilized Unix scripts for UAT, minimizing data rework and assuring system updates were completed to specification.

 

 

Education

 

Master of Science, Informatics & Management, University of Massachusetts, Lowell, MA

 

Bachelor of Science, Information Systems, University of Massachusetts, Lowell, MA

 

HIGHLIGHTS

¾ 

Reduced Days Sales Outstanding (DSO) by 35% from 108 to 70 days over an 18-month period through implementation of processes. Trained staff in collections procedures.

¾ 

Processed payments of $150 MM annual sales for approximately 1200 clients.

¾ 

Collected receivables of $13 MM/month. Communicated with clients to reconcile disputed items, short pays, open invoices and aged balances through timely communication.   Recorded efforts for future reference. Researched, validated, and applied undocumented client payments.

¾ 

Created flow charts and collections research procedures to direct payment application process which reduced research time and promoted process efficiencies. Ongoing in use.

¾ 

Orchestrated twice yearly Blood Drive for 14 years

 

Professional EXPERIENCE

Haley & Aldrich, Inc., Burlington, MA                                                                                       2001-2017

Accounts Receivable Manager (2007 - 2017)

¾ 

Forecasted cash flow, reported to Controller and Chief Financial Officer.

¾ 

Interacted directly with Project Managers to resolve discrepancies. Processed PM approved adjustments and write-offs.  Negotiated payment plans for past due accounts.

¾ 

Escalated past due clients to senior management, interfaced with collection agencies.

¾ 

Partnered with legal department in bankruptcy cases. Liaison with finance and billing teams.

¾ 

Prepared weekly collections/invoicing summary report for accounting and management teams.

¾ 

Managed internal stakeholder and external client relationships.

¾ 

Developed and enforced internal control procedures thereby creating process consistency.

¾ 

Assisted with monthly close and annual audit processes.

¾ 

Versed in Microsoft Office including Excel, Word, and Outlook.

 

Senior Project Accountant  (2001-2006)                                                                                       

¾ 

Produced monthly invoices for 25 PM’s. Reviewed and analyzed unbilled charges. Verified allowable charges, discussed and removed unauthorized charges, posted invoices, and distributed to clients. Corresponded with clients as necessary.

¾ 

Trained Project Managers in utilization of Financial Management System, ES2.

¾ 

Reviewed project contracts ensuring compliance with invoicing requirements.

¾ 

Skilled in Time & Material and Cost Plus Fixed Fee invoicing formats.

¾ 

Invoiced various entities including State, Federal, and Municipal clients as well as public companies, private corporations, and educational institutions.

¾ 

Collated invoice backup in the form of receipts, timesheets, or other required documentation.

¾ 

Maintained project files, following appropriate ISO 9001 document control standards.

 

Douglas F. Drake Jr.                                                                                    [email protected]

 

cLIENT REFERENCES

“As the Accounting Manager in an architectural company, I had to reconcile our accounts with consultants, one of which was Haley and Aldrich, where my primary contact was Douglas Drake.  Many of those reconciliations were far from simple, but Doug was always professional in his approach, responding promptly, patient and thorough in details.  Our communication was by phone and email, exchanging information and documentation.  I enjoyed these business relations with Doug through a number of years and based on my experience I would recommend him to others.”

Arkady Sigal, Accounting Manager at Perry Dean Rogers & Partners: Architects

 

“I have known and worked with Douglas Drake for about 16 years.  Doug was my main contact for solving problems with cash receipts, payment issues, and client credit issues as well as many other tasks.  Doug was always responsive and very knowledgeable about every aspect of his job.  Doug was also great about anticipating the next step as problems came up and provided information to respond in advance which saved us time and money.  Basically, Doug went above and beyond his job description to provide information and services that kept me informed and ahead of potential risk.  Doug was a key employee at Haley & Aldrich and is great to work with.”

             Bonnie M. MacLeod, Project Accounting Manager at Haley & Aldrich, Inc.

 

 

PREVIOUS EMPLOYERS

¾ 

Chelmsford Community Education – Culinary Instructor

¾ 

Sodexho Management Services – Corporate Dining, Food Service General Manager

¾ 

Marriott Hotels – Line Cook

¾ 

Deli Doctor – Owner/Manager

EDUCATION

¾ 

Associate of Science, Culinary Arts, Johnson & Wales University

¾ 

Bachelor of Arts, Psychology, Salem State University

CERTIFICATIONS

¾ 

Notary Public

¾ 

Commercial Collections Specialist, National Association of Credit Managers, 2011

¾ 

Heartsaver/Chokesaver, 2016

 

PROFESSIONAL ASSOCIATIONS

¾ 

National Association of Credit Managers

¾ 

BCI/NACMNE

 

AWARDS/ACHIEVEMENTS

¾ 

Eagle Scout

¾ 

Designed, implemented, and continue to execute annual bread baking fundraiser that produces 2500 loaves of from scratch loaves.

¾ 

“Heroes of Everyday Life” Award

                                                                                                                                                             COMMUNITY SERVICE

¾ 

Assistant Scoutmaster to a Boy Scout Troop

¾ 

Volunteer Chef at a local soup kitchen

 

 

Mark P. Amerson

409 Aiken Ave. Dracut Mass. 01826 (617) 413-9869 [email protected]

 

Seeking a position as a Sales Representative with the opportunity to grow into Management, utilizing my skill to make a positive impact in the sales industry.

 

SUMMARY OF QUALIFICATIONS:

Experienced and successful sales representative actively seeking Sales Representative position, where my proven ability to develop a pipeline with excellent customer skills, will be of value.

 

SKILLS AND CERTIFICATIONS:

•      

Massachusetts and New Hampshire Insurance License

•      

Master Certification, Vehicles

•      

Familiar with multiple languages / Self Starter / Motivated / Energetic

•      

Computer Proficiency: CRM, Salesforce, Microsoft Word, Excel and PowerPoint

•      

Proficiency in  cold calling  to develop new clients

•      

Proficiency in conducting business to business development of a pipeline

  

 PROFESSIONAL SALES EXPERIENCE

  

 BENEFITS ADVISOR                AFLAC      DANVERS, MASS                       2016-Present

•      

Develop individualized portfolios within companies to address specific needs of employees and families

•      

Effectively conduct sales presentations to CEO's and upper management 

•      

Successfully networking with companies and organizations to build a larger client pipeline; developed $55,000 in revenue within 3 months

SALES CONSULTANT                TOYOTA OF PORTSMOUTH                     2014-2016

•      

Master Certification for Toyota products

•      

Achieved volume and gross sales

•      

Developed new clientele and maintained existing customers/cold calling potential clients

•      

Developed  referrals for new and used cars/assisted in financing

•      

Facilitated customer relations with insurance agencies / CRM

SALES CONSULTANT      HAMPTON AND DANVERS FORD/HYUNDAI    2009-2014

•      

Successfully executed the highest volume of sales for 2009-2014

•      

Maintained large and loyal customer base and assisted in financing

•      

Assistant to Sales Manager for all new sales consultants / CRM / Sales Force

•      

Master Certification for Ford and Hyundai products and locations

•      

Developed new clientele and maintained existing customers/cold calling potential clients

 

EDUCATION:

UNIVERISTY OF  MASSACHUSETTS  BOSTON  MA

                                                                                        

•      

    Bachelor of Science in Business Administration and Marketing