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Resume for Carolyn Walley

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Resume for Stephen Daly

Stephen P. Daly

 

251 Totman Road,Lowell, MA 01854 978.204.4723 steve-daly@comcast.net

 

 

Summary

 

Accomplished and energetic writer and marketing/communications professional with a substantial history of exceptional results. Motivated leader with strong organizational and prioritization skills who thrives under deadline pressure. Develops engaging, compelling, and informative content across a wide range of print and electronic formats, including newsletters, brochures, programming materials, blogs and websites. Extensive industry experience and an inclination to embrace emerging technologies has provided a distinct advantage in mastering the ever-evolving world of 21st-century communications.

 

 

 

Skills

 


·       

Print/Digital Storytelling

·       

Editing and Design

·       

Web & Print Content Development

·       

Publication Management

·       

Marketing Strategies & Campaigns

·        

Internal/External Communications

·        

Social Media

·        

Media/Public Relations

·        

Photography

·        

Fundraising


 

                                                                                       

Professional Experience

 

NORTHEASTERN UNIVERSITY, Boston, MA

Associate Director, Marketing & Communications, Office of Alumni Relations, 1/2008 to 2/2017

Contributing Writer, Northeastern University Magazine, NUView blog, 6/2014 to 2/2017

 

l  

Wrote, edited, and/or reviewed all Office of Alumni Relations print, electronic, web and oral communications.

 

l  

Mentored and provided guidance to colleagues in developing editorial and marketing content, ensuring adherence to university style and branding guidelines as well as Associated Press style.

 

l  

Coordinated production of a 10-page Alumni Relations section in the award-winning Northeastern University Magazine, including generating copy, acquiring and editing event photos, and compiling Class Notes.

 

l  

Researched, interviewed and wrote profile stories for magazine and university blog featuring transformative members of 240,000-member global alumni community, as well as university, campus and student leaders.

 

l  

Generated all content for and designed monthly 85,000-circulation monthly alumni
e-newsletter, which included university news, alumni profiles, and recaps of past events.

 

l  

Compiled monthly internal newsletter for distribution within University Advancement division.

 

l  

Played pivotal role in launch of Alumni Relations' social media channels, including Facebook, Twitter, LinkedIn, and Instagram, steadily increasing their growth and engagement opportunities.

 

l  

Developed speaking points, speech content, PowerPoint presentations, letters/correspondence and other critical communications for members of the university’s senior leadership team.

 

l  

Collaborated with university and community partners to develop and promote a diverse selection of cross-campus, domestic and global initiatives.

 

l  

Authored up to 12 appeal letters and accompanying emails each fiscal year for The Northeastern Fund.

 

l  

Engaged prospects and donors through direct-mail solicitations, articulating student and alumni success stories and generating philanthropic passion.


 

           

THE TELEGRAPH, Nashua, NH

Assistant Sports Editor, 5/1994 to 1/2008

Sports Journalist/Copy Editor, 2/1989 to 5/1994

 

l  

Assisted sports editor in management of six-person staff and large group of freelancers.

 

l  

Edited/wrote copy and designed pages for sports section frequently honored by the Associated Press Sports Editors as one of the top 10 in the country for its daily and Sunday sections.

 

l  

Assigned stories and worked with reporters, writers and copy editors to craft compelling content for publication across multiple platforms.

 

l  

Generated article topics, created weekly publishing schedules and assisted in creating a long-term content development plan.

 

l  

Cultivated local, regional and national contacts in sports, business and media.

 

 

THE PORTSMOUTH HERALD, Portsmouth, NH

Sports Journalist/Copy Editor, 6/1988 to 2/1989

 

l  

Covered local sports events, wrote/edited stories, took photographs and designed sports section.

 

 

 

 

Education

 

NORTHEASTERN UNIVERSITY, Boston, MA

Master of Arts in Journalism, Media Innovation Concentration

Bachelor of Arts, Journalism

 

NORTHERN ESSEX COMMUNITY COLLEGE, Haverhill, MA

Associates Degree, Journalism/Television and Radio Broadcasting

 

 

 

Publications

 

Books:          Dem Little Bums: The Nashua Dodgers (2002, Plaidswede Publishing, Concord, NH)

 

Granite State Boys of Summer: New Hampshires Major Leaguers (Expected publication: 2017)

 

 

 

Organizations and Affiliations

 

President, Ancient Order of Hibernians, Division 19, Lowell, MA

Member, Board of Directors, Lowell Historical Society

Member, Irish Cultural Committee, Lowell, MA

Member, Society of American Baseball Research

Committee Member, St. Patrick Cemetery Grave Marker Project, Lowell, MA

Member, International Association of Approved Basketball Officials, Board No. 95

Volunteer, Special Olympics

 

Former Chair and Member, Board of Trustees, Pollard Memorial Library, Lowell, MA

Resume for Devon Vasel

Devon Vasel

Pepperell, MA 01463 978-877-8915 devon.vasel@gmail.com https://www.linkedin.com/in/devon-vasel-9140108a/

                                          Software Engineering Professional

Recent graduate with a degree in Computer Science and several years of work experience. Solid background in network security and repairing computers and laptops. Motivated and innovative young professional, undeterred by challenges, and able to follow direction and acquire new technical skills quickly. Communicative, adaptable, and reliable team-player dedicated to serving customers with poise and professionalism.

Areas of Expertise

    

Computer Network Security

    

Python, Java, JavaScript, C/C++

    

MySQL Database Programming

    

Microsoft Office Suite

    

Team Collaboration

    

Xcode, MPLAB X, Netbeans IDE

    

Google Sheets, Docs, and Slides

    

HTML & Web Design

    

Microprocessors

    

Windows & Mac OS

    

Computer & Laptop Repair

    

Customer Interactions

EDUCATION

Bachelor of Science in Computer Science | Fitchburg State University, Fitchburg, MA, 2017

Coursework: Algorithm Data Structures, Local Area Networking, Programming Languages, Microprocessors,

Computer & Network Security, Operating Systems, Database Programming, Game Programming,

Object-Oriented Programming, Systems Programming, and Software Engineering

EXPERIENCE HIGHLIGHTS

Fitchburg State University, Fitchburg, MA, September 2013 - May 2017

Computer Science Student

Acquired advanced computer engineering skills while working diligently in teams or individually to develop software tools and program electronics devices. Solved complex problems simulating real-world challenges, meeting tight deadlines.

Key Projects:

    

Network Security Project: Created software capable of encrypting and decrypting data. Built a Vigenére Cipher using C++ on Xcode which input keywords or plaintext/ciphertext files and output and stored the encryption/decryption.

    

Microprocessors Course Project: Partnered with a classmate to program a PIC microprocessor controlling an LED device displaying the full date and time (optional switch for 24hr clock). Edited MPLAB X control functions in C.

    

Database Programming Project: Designed and implemented a database-backed, fully-functional, online café shop. Utilized JavaScript, JSP, CSS, DBconnect, and back-end SQL on an Apache server to build a secure and efficient interface allowing account creation, online purchasing, delivery tracking, and inventory/employee management.

HARVARD PUBLIC SCHOOL, Harvard, MA, July 2015 - July 2016

IT Intern

Assisted the IT manager in repairing computers and laptops for school personnel (including teachers, staff, and students).

Key Accomplishments:

    

Successfully maintained 200 laptops and computers throughout the school.

    

Achieved an average repair rate of 20 computers per week.

----------

Additional professional experience as Assistant Manager and Inventory Manager (October 2013 - Present)

for Groton Exchange, a fast-paced small business.

Groton Exchange, Groton, MA, October 2013 - Present

Assistant Manager

Assisted Manager supported employees and led the team for inventory, closings, and top-notch customer service at a fast-paced small business/gas station.

Key Accomplishments:

       

Trained and supervised employee decisions for quality service.

       

Resolved challenges quickly for clients and employees.

 

Kathy Vasel, Pepperell, MA, March 2012 - October 2013

Load Opener/Marketing for Loan Officer

       

Managed database and marketing within CRM - MMG Vantage Point

 

       

Calculated proper income, entered secure information, pulled credit, prepping loan in Byte Software.

Resume for Elspeth Cheung

Elspeth Loren Cheung

            (603) 236-2705 | ElspethCheung@Outlook.com | www.linkedin.com/in/ElspethCheung

                                            

EDUCATION

Candidate for Bachelor of Arts in Business | Marketing Concentration |3.71 GPA                                May 2018

University of New Hampshire, Manchester, NH

Dean’s List | Leader by Example Award | University Scholar Award

 

Associate of Arts in Liberal Arts | Rotaract/Rotary Scholarship Recipient                                             August 2014

Nashua Community College, Nashua, NH


·        

Student Senate Treasure

·        

Finance Committee Chair

·        

Inaugural Brave 5K Run Committee

·        

Visual Arts Club Member


RELATED SKILLS

 



Social Media | Microsoft Office | Mandarin Chinese: Elementary Proficiency | Basic HTML Coding Proficiency

EXPERIENCE

 



University of New Hampshire, Manchester, NH

Dean’s Office | Front Desk Assistant                                                                                                June 2016 to June 2017                                                                                                                                                                           

·        

Perform necessary clerical duties for Dean’s Office, and aid the Dean’s Executive Assistant with special projects and other forms of various secretarial support

 

Enactus Student Leadership                                                                                           September 2014 to May 2015

Fundraising Co-Chair | Enactus

National Opening Round Champions April 2015

·        

Used marketing tactics such as social media, word-of-mouth, and flyers to create awareness of event

·        

Collected and delivered 25 bicycles, 16 locks, and 10 lights for Liberty House-transitional housing veterans

·        

Exercised leadership skills through delegation of tasks, and made assessments of current circumstances to determine when intervention and appropriate feedback to adjust inaccuracies was required

Facebook Page Administrator | Enactus                                                                      September 2014 to May 2015

·        

Initiated and created the Enactus Facebook page to raise awareness of current projects, and bridge the connections between UNH Manchester students and the greater Manchester community; research and post business-related articles and content on Facebook page weekly

·        

Served as administrator, assigned editors, and provided guidance to appropriate posting guidelines

 

ADP, Salem, NH

Retirement Services Participant Call Center Analyst Intern                                  September 2015 to November 2015


·        

Analyze Data

·        

Track and record issues as needed

·        

Call Flow

·        

Customer Relationship Management


 

 

COMMUNITY SERVICE

 

 

Lions Clubs International                                                                                                November 2013 to Present

Manchester Lions Club, Manchester, NH | 44N

Recipient of the Lion of the Year Award for the 2013 to 2014 Year

·        

Social Media Chair                                                                                                                   August 2015 to Present

·        

Board of Directors                                                                                                                     July 2014 to July 2017

·        

Immediate Past President                                                                                                         July 2016 to July 2017

·        

Membership Chair                                                                                                                    July 2016 to July 2017

·        

President of Manchester Lions Club                                                                                June 2015 to July 2016

HEAR in NH Comedy Fundraiser Committee Chair Person                                                  January to September 2014                                                                                                                                                                           

Lions Club, Manchester, NH

 

  • Created a project proposal to present to the Manchester Lions Club Board
  • Coordinated the event that resulted in a 30.33% Gross Margin Percent with a Gross Profit of $566.00 

Phone Sales (Hudson, NH)

Looking for a job in sales but have no experience? If you are energetic with a good phone personality and a positive attitude, keep reading. We will train the right person. We are a growing company, looking for someone to join our small team to learn about our business and our customers' needs, and regularly call old, current, and new potential customers. This position will also help to design and send out promotions via Constant Contact, email, and fax. If you are a friendly, well-spoken, quick-learner, with a drive to help customers and grow sales, please call and ask for Jeff for an initial phone interview. 978-957-35OO. Hours are M-F 7:30 am to 4 pm.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

Resume for Neeru Chawla

Neeru Chawla

13 Meadow Ln.

Westford, MA-01886

617.784.4165

      Neeruchawla@gmail.com

 

 

Country of Citizenship:      United States of America

 

Summary

Result oriented Programmer/Software Professional Analyst with over 7+ years of experience with knowledge of the Software Development Life Cycle (SDLC) from requirement Analysis, Design, Development, Implementation of Web-based and Windows based, Client-Server and n-tier Applications.

 

Skills Summary

·        

Vast technical experience in field of software development and testing

·        

Excellent problem solving and troubleshooting skills

·        

Experience with business users with their needs and liaised with end users and consultants

 

Technical Skills

Languages                         C#.NET, Python

Web Development             ASP.Net 4.5/3.5/2.0, HTML, CSS, JavaScript, LINQ, Web Services, WCF,             ASP

Databases                          Oracle 11g/9i, SQL Server

Tools/IDE                           Team Foundation Server (TFS), SSMS, Visual Studio, Active Directory (LDAP), TOAD 11.5, Crystal Reports, Visual Source Safe

Third Party Tools                LLBL-GEN PRO, QAS, Mercury, FileNet, IBM Clear Case

 

 

Work Experience                                                                                             

  

Department Of Labor and Workforce Department                                                        2008-2016

 

Senior Programmer/Analyst

Commonwealth of Massachusetts ELOWD, Boston MA

November 2010- June 2016

 

QUEST Project

Quality Unemployment System Transformation (QUEST) is the multi-tier web based application which is integrated as Enterprise Content Management that allows claimants and employers to conduct most unemployment business online.

 

Responsibilities:

·        

Created important Revenue Fiscal Reports and Federal Tax Performance System (TPS) Reports utilizing Asp.Net, C# and Oracle 11g.

·        

Designed and developed interfaces between Department of Unemployment Assistance and Registry of Motor Vehicles to facilitate exchange of information.

·        

Debugged, coded and unit tested bug fixes and enhancements

·        

Documented software defects using Mercury Quality Center and reported defects involving program functionality, output, online screen and content to software testers and verified fixes.

·        

Identified and escalated risks and issues for timely mitigation. Proposed mitigation strategies

·        

Monitored and performed troubleshooting for production problems

·        

Liaison between business units, stakeholders and project development team to gather and clarify requirements

·        

Performed and Created SQL scripts/queries for testing to ensure transactional data is accurately stored in database and integrates seamlessly across all modules

·        

Maintained and tested existing code on Windows 2012 servers upgrade on UAT and Production

 

·        

Helped and mentored team members

 

Senior Programmer/Analyst

Commonwealth of Massachusetts (DCS/DUA), Boston MA

December 2008 – October 2010

 

Unemployment Insurance (UI) Project

Maintained and worked on UI applications and iPASS within the Department Of Career Services/Unemployment Assistance (DCS/DUA) Web Enterprise.

 

Responsibilities:

·        

Maintained and tested the UI System applications including: Automated Adjudication Application (AAA), Webcert Certification, Direct Deposit

·        

Maintained and coded iPASS applications including: Employer Registration, Claimant Account Inquiry, UI Fraud Hotline

·        

Created reports and tested using crystal reports.

·        

Managed Load Balancing on production servers

·        

Monitored and performed troubleshooting for production problems

 

Microsoft Certification Training                                    

New Horizons, Nashua-NH

October 2016-January 2017

 

Agile Methodologies                     

Programming in HTML5 with JavaScript and CSS3

Querying Microsoft SQL Server    

Developing Windows Azure and Web Services

Introduction to Python

 

Training Classes

PL/SQL, C# and Visual Studio 2008

ITIL® 2011 Edition Overview: Creating a Service Culture Skill Soft

 

Education

Masters in Computers Management (MCM) from Pune University, India

Bachelors in Commerce from Delhi University, India

 

Resume for Nicole Mae Eddy

Nicole Mae Eddy

215 Hampstead Street

Methuen, MA 01844

978-609-8401

 

Nicolemaee22@gmail.com

Professional Profile: 

Seeking an opportunity as a Dental Assistant to become a member of a dental healthcare team. Soon to be a Dental Assisting graduate from Middlesex Community College with a Dental Assisting Certificate/Associates Degree, as of May 2017. 

Education and Technical Skills:

Middlesex Community College, Lowell, MA

Expected to graduate, May of 2017

Methuen High School, Methuen, MA

High School Diploma, June 2013

 

Dental Assisting Skills and Experience:

  • ·         Infection control management
  • ·         Radiology- traditional and digital
  • ·         Provisional fabrication
  • ·         Preliminary impressions
  • ·         Diagnostic study models
  • ·         Dental charting and records management
  • ·         Patient care techniques and procedures
  • ·         Mouth guard, whitening, and custom tray fabrication
  • ·         Patient education
  • ·         Dental office business management with working knowledge of Dentrix
  • ·         Four handed instrumentation
  • ·         Manipulation of Dental Materials
  • ·         Management of hazardous materials
  • ·         Anatomy and Physiology (head and neck anatomy/examinations)
  • ·         Fluoride/Varnish Applications 

Achievements and Certifications: 

·        

AHA BLS Basic Life Support CPR and AED Program Certified    October 2016

·        

Dental Assisting National Board Infection Control Certification      May 2017

·        

Dental Assisting National Board Radiology Health and Safety Certification       May 2017

Work Experience/Externships: 

North Andover Dermatology                                     January 2014- August 2016                          

198 Massachusetts Ave #105

North Andover, MA 01845

Medical Assistant/Paper worker

Responsibilities include: Bringing in patients to the rooms, taking down notes (vital signs/ medical history), explaining new policies to the patients, filling out paper work, filing, copying/faxing paper work, assisting the doctor during surgeries or visits into the room with him, etc.

 

Meetinghouse Dental Care                                                     December- January 2016

Dr. Sampath

1 Meeting House Road

Chelmsford, MA 01824

Shadowed lead assistant and hygienist, assisted with the dentist during procedures, maintained infection control protocols, and helped facilitate the day-to-day activities.

 

Lyons Dental Associates                                                        January- February 2017         

Bryan P. Lyons, DMD

348 Boston Road

Billerica, MA 01821

Shadowed assistants and hygienists, assisted the dentist during procedures, maintained infection control protocols, and maintained the sterilization room.

 

Dr. James Pelletier Orthodontics                                            February-March 2017

46 Lowell Road

Windham, NH 03087

 

1533 Lakeview Avenue

Dracut, MA 01826

www.pelletiersmiles.com

Shadowed assistants, assisted/stood by the orthodontist during procedures, followed infection control protocols, assisted the front desk, conducted in-bound/out-bound phone calls, and helped complete costumer appreciation letters.  

 

Dr. Christian J. Meyer, DMD, DMSc                                     March-April 2017

Meyer Orthodontics

237 Lexington St. #202

Woburn, MA 01801

www.meyerorthopc.com

 

Shadowed assistants, assisted/stood by the orthodontist during procedures, ITerio scans for Invisilign and specially made retainers, took impressions, Pano’s and Ceph’s, followed infection control protocols, and assisted the front desk.

Resume for Candace Schlittler

Candace Schlittler

15 High St

Pepperell, Ma 01463 

603-966-5857

Schaden860@yahoo.com

 

Professional Summary

 

               I am a multi-faceted, efficient and reliable administrative professional with many years of experience supporting executives, sales and managers to improve internal operations for the businesses.  Proficient in all of the standard office software, diversified skill sets covering administrative support, client relations, writing, human resources, account management and project management,. Serve as a single point of contact for customer’s escalations and providing timely resolution to issues. I have excellent inter-personal, phone and digital communication skills.

                                                                                                Work Summary

 

Clariant Plastic and Coatings USA Inc – Holden MA                                              May 2016 – Current

Supply Chain Analyst

 

·        

Facilitating new customer data set-up and maintaining master data records in SAP to the highest level of accuracy, while ensuring compliance with data standards and legal operation guidelines. Each data set is comprised of unique attributes and characteristics as well as countless exceptions that have to be properly maintained. Master data must be sustained at the highest level of accuracy and consistency across disparate systems to enable timely and accurate sales and reporting integrity, and other business needs without disruption or error.

·        

Understanding the impacts of the Master Data on business performance, and assisting the centralized Master Data team with research and exploration, working with other departments and / or teams, ( i.e. CS, (A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

·        

Track and manage Master Data work to ensure timely and accurate completion of data entry requests from wide array of business                        unit requests.

·        

Duplicating BPCS (AS400) system info into SAP

·        

Review/analyze incoming master data request to determine desired outcome and proper course of action to take

·        

Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customer’s account

·        

Special projects related to customer master updates

 

Airgas- Salem NH / Billerica MA

Priority Buyer / Counter/Inside Sales/ Customer Service Representative               June 2012-May 2016

 

·        

Responsibility of processing priority orders, next day airs, 2nd day airs and drop ships for Airgas’s locations within the division.

·        

Receiving and placing priority orders, follow Hardgoods purchasing guidelines and standards established for Priority and Drop Ship                                   orders.

·        

Maintain time standards for order processing and communication with plants as needed

·        

Review daily reports and address all open issues daily Identify any inventory file discrepancies and request updates using the change log confirming and expediting Priority and Drop Ship Order Purchase Orders under the Hardgoods Purchasing guidelines and standards.

·        

Checking and using existing surplus inventory when available. 

·        

Receiving and placing orders for various assigned branches.

·        

Maintain efficient and timely responses to customer overflow calls and voicemail messages.

·        

Met or exceed turnaround standards for order processing and communications with operations, branches and the buying center.

·        

Review daily SAP reports and address all open orders.

·        

Escalate and maintain strong relationships with our current vendors and suppliers. 

·        

Provide excellent customer service support to increase sales, profit and customer satisfaction. 

·        

Handle and resolve customer complaints and respond promptly to customer inquiries. 

·        

Provide product line information as well as pricing and delivery information. Help set up new accounts, submit credit / debit requests and corrective action requests.

·        

Answer high volume calls and communicate/coordinate with internal departments to meet customer requests.  Process orders, new account applications and customer account maintenance. 

·        

Manage alternate order placing methods such as ecommerce, fax ahead’s and email.

·        

Able to recommend products in various configurations to meet customer requirements.

·        

Proficient in SAP.

Copart- Billerica MA

Title Clerk                                                    October 2010 – June 2012

 

·  

Day to day duties included filing and retrieving birth/death certificates, marriage licenses and notices of divorce when working with written contract titles for the ownership, sale or transfer of vehicles. 

·  

Maintain knowledge of DMV laws and regulations as they related to vehicle titles for accuracy with VIN numbers, odometer readings, and release of liens and “free and clear” titles. 

·  

Along with administrative duties, including data entry, filing and copying, provide excellent customer service to customers who included buyers, sellers, business partners as well as fellow co-workers.

·  

Proven ability to focus on detail, plan, prioritize, meet deadlines and deliver quality work.

·  

Ensures highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

  

UPS- Hudson NH / Lynnfield MA

Customer Counter Associate /Human Resources Assistant/ Sales Manager Associate/Marketing Associate/District Liaison

 

          January 1998 – October 2010

 

·  

Handled customer inquiries promptly and efficiently as well as managing UPS shipments within company policies and procedures. 

·  

The first line of communication between Operations Departments and customers in relation to shipment status, as well as identifying sales leads for other departments.

·  

Investigated and resolved customer inquiries relating to a variety of concerns, including order status, shipment tracking, lead-times, and products / pricing, order verifications, and complaints.

·  

Responsible for qualifying and approving employee medical leave under the FMLA (Family Medical Leave act) while handling highly confidential material/HIPPA (Health Insurance Portability and Accountability Act) laws. 

·  

Sent weekly and monthly reports to management which consisted of charts and graphs regarding accidents and staff locations as well as charitable contributions, congressional awareness and key cost analysis and worked closely with Liberty Mutual regarding employee auto accidents using HRIS (Human Resources Information System).

·  

Regularly handled billing and adjustment issues as well as creating new accounts and canceling accounts, tracked packages and entered data. 

·  

Created weekly sales reports and sent them off to management and account executives and the Top 20 report to the district manager of New England.

·  

Performed daily, a variety of office administration duties including but not limited to: coordination of departmental travel arrangements, booking conference rooms, preparing documents, spreadsheets and power point presentations.

·  

Created on a weekly and monthly basis the reports for the business development, sales and district managers and account executives for their departments. 

·  

Performed pre-call customer research and developed a sales strategy along with analyzing reports to identify potential customer issues and business needs during calls.

·  

Directly handled customer accounts for NH, MA, ME and VT to build customer relationships, solve billing and adjustment issues that arose. 

·  

Assisted Account Executives in accommodating customer needs and compiled statistical information for direct mailings.

 

 Education

·        

North Middlesex Regional High School – Diploma

  • Nashua NH Community Technical College, Courses taken: Database Management Access, Intro to Computers

Completed with a 4.0 GPA

 Training 

·        

Fundamentals of SAP

·        

Implementation structure for field service and customer service

·        

Problem solving techniques

·        

Time management

·        

Successfully completed all Airgas University Courses

 

·        

Computer Skills Summary Proficient with a vast array of programming, concepts and technologies including:  HRIS, Oracle, FMLA, HIPPA, SAP, Microsoft Office, and Microsoft Outlook.

Resume for Cathy Merrifield

 .

 CATHY MERRIFIELD

15  Kenmare  Road  ||  Nashua,  New  Hampshire  03062  ||  (603)  321-1767  ||  cathymerr@comcast.net www.linkedin.com/in/cathy-merrifield 

 

S U M M A R Y

 

A creative forward-thinking marketing professional with a strong background in digital marketing, social media management, brand and content development, SEO, project management and customer service. Proven aptitude for implementing effective solutions to grow audience, drive brand development and achieve company goals. 

 

 

E X P E R I E N C E

 

ROAR LOUD, Nashua, New Hampshire

Founder, Social Media Manager/Content Creator, 2015- Current 

Developed content strategy and vision for website. Designed brand and developed materials consistent with brand. Partnered with over 15 companies to source and create content. Participated regularly in Twitter chats to build brand awareness and develop relationships with destinations and companies. Negotiated travel arrangements and photo contracts. 

       

Influencer for adventure travel worldwide, with original content published in paperback and on-line platforms.

    

Grew total social media followers from zero to over 30,000 and improved Klout score to 74 (top 1% in travel) through organic methods.

    

Recognized five times as one of the best travel blogs and Instagram accounts.

    

Successfully promoted destinations and companies to readers through social media and photography. 

 

WHITE CLOUD NUTRITION LLC, Manchester, New Hampshire

Digital Marketing Manager, Social Media and Customer Service, 2017 

Created engaging social media content on all platforms. Researched target population and ideal posting times. Worked with marketing and sales teams on social media posts. Focused on building company brand and taking initiative in delivering goals.  

    

Increased social media presence by creating social media calendar for Facebook and Twitter.

    

Created “Thankful Thursdays” to highlight employees and fans, receiving strong feedback on social media.

    

Managed customer inquiries from social media and through customer service platform.                                                                                       

 

CORE BENEFITS GROUP, Hampstead, New Hampshire

Senior Customer Service Representative, 2012-2017 

Served as licensed insurance agent in state of New Hampshire for personal lines. Executed policy changes and billing corrections for clients. Recorded applications and paperwork for six agents as well as organized and maintained documents for eight agents. Helped train three customer service representatives. Assisted with insurance agency audits.  Maintained office supply levels for three years. Created customer service system used by company. 

    

Developed leads and marketed appropriate products and services.

    

Established customer relationships and followed up with customers, as needed.

    

Teamed with agents to establish and meet marketing goals.

    

Maintained a customer-focused, needs-based review process to educate customers about insurance options.

    

Scheduled appointments and identified customer needs.

    

Provided prompt, accurate, and friendly customer service. Service included responding to inquiries regarding insurance availability, eligibility coverages, policy changes, transfers, claim submissions and billing clarification.                                                                                                                                                        

 

 

E D U C A T I O N

 University of Massachusetts at Lowell, B.A., Psychology

 

 

 S K I L L S

 Microsoft Office Suite, AMS 360, ZenDesk, Project Management, Wordpress, SEO, Google Analytics, Hootsuite, Buffer, Social Media, Marketing Strategy and Key Word Research.

Resume for Patricia Dolan Tervo

Patricia Dolan Tervo

Groton, Massachusetts 01450

(978) 302-7793  |  pdtervo@yahoo.com

          www.linkedin.com/in/pattydolantervo                

R&D Principal HW Technician

 

Highly experienced, detail-oriented, and results-focused senior engineering technician proficient at supporting hardware engineering team. Very skilled at generating engineering documentation; strong communications skills; extensive experience in ECO rework and customization, as well as general solder rework skills. Background includes working with start-ups through their growth / acquisition. Core competencies include:

Prototype Building, Debugging & Tracking

ECO Documentation

Symbol Generation & Schematic Capture

Product Testing for quality assurance

Rework Specialist

Hardware Lab Design

 

Professional Experience

 

ALTIOSTAR NETWORKS INC., Tewksbury, MA

                                                                                                                                                                                                            2011 – 2017

R&D Principal HW Technician

Altiostar designs equipment focused on deploying and expanding mobile network operator's LTE networks via vRAN, virtual Radio Access Network solutions. Worked with BBU hardware team.

Evaluated and selected Arena PLM System. Structured ECO process, part number system, BOMs, assemblies, and AVL. Arena Administrator for the first 3+ years across US, UK, and India.

Selected Mentor Graphics DxDesigner; responsible for all symbol generation and pulling new part numbers. Worked with the engineers for schematic capture, net-listing, and BOM generation during product development, allowing engineers to dedicate more time to designing & implementing products.

Designed and set-up the HW Lab which also housed SQA Engineering for 3+ years. Ordered all benches, tools, equipment, etc., and managed all board inventory logs.

Sole rework person at Altiostar performing extensive HW Lab / MAN PCB rework. Built prototypes, performed all ECO rework, made custom cables, and tested product for accuracy. Also aided engineers with DVTs as required.

Set-up and tested product in the environmental chamber to ensure quality products.

 

CISCO SYSTEMS INC / STARENT NETWORKS CORP, Tewksbury, MA

                                                                                                                                                                                                            2001 – 2011

R&D Principal HW Technician

Member of Cisco MITG team (Mobile Internet Technology Group), and Starent Networks ST40 Multimedia Core Network team.

Aided Board Designers with symbol generation and schematic capture during product development to ensure delivery of products on schedule. Helped with net-list verification and new symbol review.

Tested and tracked prototypes and pilot builds for HW Lab to ensure product quality.

Assisted manufacturing with testing and debug of products during the pre-production release phase.

Supervised/trained other technicians to ensure consistency in generating symbols, working in hierarchal schematic designs, and generating ECO documentation.

Documented ECOs, including release of code for all the proms and flash devices, implemented rework on prototypes and pilot builds, and tested product for quality assurance.

 

EQUIPE COMMUNICATIONS CORP, Acton, MA

                                                                                                                                                                                                            2000 – 2001

Principal HW Technician

A start-up maker of core ATM/MPLS switches (direct spin-off of Ascend when Lucent acquired them.)

Generated, processed, and released all schematic symbols on PC based Viewlogic with extensive work on very large hetero / ASIC components. Worked with contract manufacturer for all Allegro PCB footprints/packages.

Brought Agile database on-line working extensively with Operations/Manufacturing. Member of formal Change Control Board generating, reviewing, and signing off on all ECOs. Agile Software administartor.

Structured and assigned all Equipe component part numbers, performed basic level component engineering duties, and worked with outside vendor (Plexus) to correct vendor info and/or approve 2nd sources.

Helped to specify lab set-up/equipment and was responsible for all lab rework and inventory of product. Supported project/team wherever needed.

 

LUCENT TECHNOLOGIES / ASCEND / CASCADE, Westford, MA

                                                                                                                                                                                                            1994 – 2000

Principal Engineering Technician

Internetworking Systems Division (INS). Lead technician supervising all other HW technicians and rework personnel.

Performed protoype bread-board work, component level debug, design verification testing, and MTBF Reliability Modeling with Relex.

Utilized UNIX Workstation based Viewlogic CAE for modular based schematic capture, extensive symbol generation (documented several FPGA designs in-house), and post processing of digital and analog design.

Generated all ECO documentation using Oracle database, ClearCase revisioned schematics, Allegro-based rework drawing and instructions, and BOM updates.

Supervised all technicians and rework personnel.

Education and Certification

 

Associate of Electronic Technology, Quinsigamond Community College, Worcester, MA

Phi Theta Kappa International Honor Society

University of Lowell, Lowell, MA

Basic & C Programming, Calculus I & II, Physics I & II, Principles in Technical Writing.

Middlesex Community College, Bedford, MA

PCB Design I /CAD, PCB Design II /CAD.

EET Technician Training Certificate Program, Franklin Institute, Boston, MA

Attended through extended study with Analogic Corporation. Class Salutatorian.

Introduction to Verilog Certificate, Altera

Engineering Transaction Certificate, Oracle

 

Internal Auditor Certificate,ISO9001