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Job Wanted

Phone Sales (Hudson, NH)

Looking for a job in sales but have no experience? If you are energetic with a good phone personality and a positive attitude, keep reading. We will train the right person. We are a growing company, looking for someone to join our small team to learn about our business and our customers' needs, and regularly call old, current, and new potential customers. This position will also help to design and send out promotions via Constant Contact, email, and fax. If you are a friendly, well-spoken, quick-learner, with a drive to help customers and grow sales, please call and ask for Jeff for an initial phone interview. 978-957-35OO. Hours are M-F 7:30 am to 4 pm.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

Resume for Neeru Chawla

Neeru Chawla

13 Meadow Ln.

Westford, MA-01886

617.784.4165

      Neeruchawla@gmail.com

 

 

Country of Citizenship:      United States of America

 

Summary

Result oriented Programmer/Software Professional Analyst with over 7+ years of experience with knowledge of the Software Development Life Cycle (SDLC) from requirement Analysis, Design, Development, Implementation of Web-based and Windows based, Client-Server and n-tier Applications.

 

Skills Summary

·        

Vast technical experience in field of software development and testing

·        

Excellent problem solving and troubleshooting skills

·        

Experience with business users with their needs and liaised with end users and consultants

 

Technical Skills

Languages                         C#.NET, Python

Web Development             ASP.Net 4.5/3.5/2.0, HTML, CSS, JavaScript, LINQ, Web Services, WCF,             ASP

Databases                          Oracle 11g/9i, SQL Server

Tools/IDE                           Team Foundation Server (TFS), SSMS, Visual Studio, Active Directory (LDAP), TOAD 11.5, Crystal Reports, Visual Source Safe

Third Party Tools                LLBL-GEN PRO, QAS, Mercury, FileNet, IBM Clear Case

 

 

Work Experience                                                                                             

  

Department Of Labor and Workforce Department                                                        2008-2016

 

Senior Programmer/Analyst

Commonwealth of Massachusetts ELOWD, Boston MA

November 2010- June 2016

 

QUEST Project

Quality Unemployment System Transformation (QUEST) is the multi-tier web based application which is integrated as Enterprise Content Management that allows claimants and employers to conduct most unemployment business online.

 

Responsibilities:

·        

Created important Revenue Fiscal Reports and Federal Tax Performance System (TPS) Reports utilizing Asp.Net, C# and Oracle 11g.

·        

Designed and developed interfaces between Department of Unemployment Assistance and Registry of Motor Vehicles to facilitate exchange of information.

·        

Debugged, coded and unit tested bug fixes and enhancements

·        

Documented software defects using Mercury Quality Center and reported defects involving program functionality, output, online screen and content to software testers and verified fixes.

·        

Identified and escalated risks and issues for timely mitigation. Proposed mitigation strategies

·        

Monitored and performed troubleshooting for production problems

·        

Liaison between business units, stakeholders and project development team to gather and clarify requirements

·        

Performed and Created SQL scripts/queries for testing to ensure transactional data is accurately stored in database and integrates seamlessly across all modules

·        

Maintained and tested existing code on Windows 2012 servers upgrade on UAT and Production

 

·        

Helped and mentored team members

 

Senior Programmer/Analyst

Commonwealth of Massachusetts (DCS/DUA), Boston MA

December 2008 – October 2010

 

Unemployment Insurance (UI) Project

Maintained and worked on UI applications and iPASS within the Department Of Career Services/Unemployment Assistance (DCS/DUA) Web Enterprise.

 

Responsibilities:

·        

Maintained and tested the UI System applications including: Automated Adjudication Application (AAA), Webcert Certification, Direct Deposit

·        

Maintained and coded iPASS applications including: Employer Registration, Claimant Account Inquiry, UI Fraud Hotline

·        

Created reports and tested using crystal reports.

·        

Managed Load Balancing on production servers

·        

Monitored and performed troubleshooting for production problems

 

Microsoft Certification Training                                    

New Horizons, Nashua-NH

October 2016-January 2017

 

Agile Methodologies                     

Programming in HTML5 with JavaScript and CSS3

Querying Microsoft SQL Server    

Developing Windows Azure and Web Services

Introduction to Python

 

Training Classes

PL/SQL, C# and Visual Studio 2008

ITIL® 2011 Edition Overview: Creating a Service Culture Skill Soft

 

Education

Masters in Computers Management (MCM) from Pune University, India

Bachelors in Commerce from Delhi University, India

 

Resume for Nicole Mae Eddy

Nicole Mae Eddy

215 Hampstead Street

Methuen, MA 01844

978-609-8401

 

Nicolemaee22@gmail.com

Professional Profile: 

Seeking an opportunity as a Dental Assistant to become a member of a dental healthcare team. Soon to be a Dental Assisting graduate from Middlesex Community College with a Dental Assisting Certificate/Associates Degree, as of May 2017. 

Education and Technical Skills:

Middlesex Community College, Lowell, MA

Expected to graduate, May of 2017

Methuen High School, Methuen, MA

High School Diploma, June 2013

 

Dental Assisting Skills and Experience:

  • ·         Infection control management
  • ·         Radiology- traditional and digital
  • ·         Provisional fabrication
  • ·         Preliminary impressions
  • ·         Diagnostic study models
  • ·         Dental charting and records management
  • ·         Patient care techniques and procedures
  • ·         Mouth guard, whitening, and custom tray fabrication
  • ·         Patient education
  • ·         Dental office business management with working knowledge of Dentrix
  • ·         Four handed instrumentation
  • ·         Manipulation of Dental Materials
  • ·         Management of hazardous materials
  • ·         Anatomy and Physiology (head and neck anatomy/examinations)
  • ·         Fluoride/Varnish Applications 

Achievements and Certifications: 

·        

AHA BLS Basic Life Support CPR and AED Program Certified    October 2016

·        

Dental Assisting National Board Infection Control Certification      May 2017

·        

Dental Assisting National Board Radiology Health and Safety Certification       May 2017

Work Experience/Externships: 

North Andover Dermatology                                     January 2014- August 2016                          

198 Massachusetts Ave #105

North Andover, MA 01845

Medical Assistant/Paper worker

Responsibilities include: Bringing in patients to the rooms, taking down notes (vital signs/ medical history), explaining new policies to the patients, filling out paper work, filing, copying/faxing paper work, assisting the doctor during surgeries or visits into the room with him, etc.

 

Meetinghouse Dental Care                                                     December- January 2016

Dr. Sampath

1 Meeting House Road

Chelmsford, MA 01824

Shadowed lead assistant and hygienist, assisted with the dentist during procedures, maintained infection control protocols, and helped facilitate the day-to-day activities.

 

Lyons Dental Associates                                                        January- February 2017         

Bryan P. Lyons, DMD

348 Boston Road

Billerica, MA 01821

Shadowed assistants and hygienists, assisted the dentist during procedures, maintained infection control protocols, and maintained the sterilization room.

 

Dr. James Pelletier Orthodontics                                            February-March 2017

46 Lowell Road

Windham, NH 03087

 

1533 Lakeview Avenue

Dracut, MA 01826

www.pelletiersmiles.com

Shadowed assistants, assisted/stood by the orthodontist during procedures, followed infection control protocols, assisted the front desk, conducted in-bound/out-bound phone calls, and helped complete costumer appreciation letters.  

 

Dr. Christian J. Meyer, DMD, DMSc                                     March-April 2017

Meyer Orthodontics

237 Lexington St. #202

Woburn, MA 01801

www.meyerorthopc.com

 

Shadowed assistants, assisted/stood by the orthodontist during procedures, ITerio scans for Invisilign and specially made retainers, took impressions, Pano’s and Ceph’s, followed infection control protocols, and assisted the front desk.

Resume for Candace Schlittler

Candace Schlittler

15 High St

Pepperell, Ma 01463 

603-966-5857

Schaden860@yahoo.com

 

Professional Summary

 

               I am a multi-faceted, efficient and reliable administrative professional with many years of experience supporting executives, sales and managers to improve internal operations for the businesses.  Proficient in all of the standard office software, diversified skill sets covering administrative support, client relations, writing, human resources, account management and project management,. Serve as a single point of contact for customer’s escalations and providing timely resolution to issues. I have excellent inter-personal, phone and digital communication skills.

                                                                                                Work Summary

 

Clariant Plastic and Coatings USA Inc – Holden MA                                              May 2016 – Current

Supply Chain Analyst

 

·        

Facilitating new customer data set-up and maintaining master data records in SAP to the highest level of accuracy, while ensuring compliance with data standards and legal operation guidelines. Each data set is comprised of unique attributes and characteristics as well as countless exceptions that have to be properly maintained. Master data must be sustained at the highest level of accuracy and consistency across disparate systems to enable timely and accurate sales and reporting integrity, and other business needs without disruption or error.

·        

Understanding the impacts of the Master Data on business performance, and assisting the centralized Master Data team with research and exploration, working with other departments and / or teams, ( i.e. CS, (A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

·        

Track and manage Master Data work to ensure timely and accurate completion of data entry requests from wide array of business                        unit requests.

·        

Duplicating BPCS (AS400) system info into SAP

·        

Review/analyze incoming master data request to determine desired outcome and proper course of action to take

·        

Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customer’s account

·        

Special projects related to customer master updates

 

Airgas- Salem NH / Billerica MA

Priority Buyer / Counter/Inside Sales/ Customer Service Representative               June 2012-May 2016

 

·        

Responsibility of processing priority orders, next day airs, 2nd day airs and drop ships for Airgas’s locations within the division.

·        

Receiving and placing priority orders, follow Hardgoods purchasing guidelines and standards established for Priority and Drop Ship                                   orders.

·        

Maintain time standards for order processing and communication with plants as needed

·        

Review daily reports and address all open issues daily Identify any inventory file discrepancies and request updates using the change log confirming and expediting Priority and Drop Ship Order Purchase Orders under the Hardgoods Purchasing guidelines and standards.

·        

Checking and using existing surplus inventory when available. 

·        

Receiving and placing orders for various assigned branches.

·        

Maintain efficient and timely responses to customer overflow calls and voicemail messages.

·        

Met or exceed turnaround standards for order processing and communications with operations, branches and the buying center.

·        

Review daily SAP reports and address all open orders.

·        

Escalate and maintain strong relationships with our current vendors and suppliers. 

·        

Provide excellent customer service support to increase sales, profit and customer satisfaction. 

·        

Handle and resolve customer complaints and respond promptly to customer inquiries. 

·        

Provide product line information as well as pricing and delivery information. Help set up new accounts, submit credit / debit requests and corrective action requests.

·        

Answer high volume calls and communicate/coordinate with internal departments to meet customer requests.  Process orders, new account applications and customer account maintenance. 

·        

Manage alternate order placing methods such as ecommerce, fax ahead’s and email.

·        

Able to recommend products in various configurations to meet customer requirements.

·        

Proficient in SAP.

Copart- Billerica MA

Title Clerk                                                    October 2010 – June 2012

 

·  

Day to day duties included filing and retrieving birth/death certificates, marriage licenses and notices of divorce when working with written contract titles for the ownership, sale or transfer of vehicles. 

·  

Maintain knowledge of DMV laws and regulations as they related to vehicle titles for accuracy with VIN numbers, odometer readings, and release of liens and “free and clear” titles. 

·  

Along with administrative duties, including data entry, filing and copying, provide excellent customer service to customers who included buyers, sellers, business partners as well as fellow co-workers.

·  

Proven ability to focus on detail, plan, prioritize, meet deadlines and deliver quality work.

·  

Ensures highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

  

UPS- Hudson NH / Lynnfield MA

Customer Counter Associate /Human Resources Assistant/ Sales Manager Associate/Marketing Associate/District Liaison

 

          January 1998 – October 2010

 

·  

Handled customer inquiries promptly and efficiently as well as managing UPS shipments within company policies and procedures. 

·  

The first line of communication between Operations Departments and customers in relation to shipment status, as well as identifying sales leads for other departments.

·  

Investigated and resolved customer inquiries relating to a variety of concerns, including order status, shipment tracking, lead-times, and products / pricing, order verifications, and complaints.

·  

Responsible for qualifying and approving employee medical leave under the FMLA (Family Medical Leave act) while handling highly confidential material/HIPPA (Health Insurance Portability and Accountability Act) laws. 

·  

Sent weekly and monthly reports to management which consisted of charts and graphs regarding accidents and staff locations as well as charitable contributions, congressional awareness and key cost analysis and worked closely with Liberty Mutual regarding employee auto accidents using HRIS (Human Resources Information System).

·  

Regularly handled billing and adjustment issues as well as creating new accounts and canceling accounts, tracked packages and entered data. 

·  

Created weekly sales reports and sent them off to management and account executives and the Top 20 report to the district manager of New England.

·  

Performed daily, a variety of office administration duties including but not limited to: coordination of departmental travel arrangements, booking conference rooms, preparing documents, spreadsheets and power point presentations.

·  

Created on a weekly and monthly basis the reports for the business development, sales and district managers and account executives for their departments. 

·  

Performed pre-call customer research and developed a sales strategy along with analyzing reports to identify potential customer issues and business needs during calls.

·  

Directly handled customer accounts for NH, MA, ME and VT to build customer relationships, solve billing and adjustment issues that arose. 

·  

Assisted Account Executives in accommodating customer needs and compiled statistical information for direct mailings.

 

 Education

·        

North Middlesex Regional High School – Diploma

  • Nashua NH Community Technical College, Courses taken: Database Management Access, Intro to Computers

Completed with a 4.0 GPA

 Training 

·        

Fundamentals of SAP

·        

Implementation structure for field service and customer service

·        

Problem solving techniques

·        

Time management

·        

Successfully completed all Airgas University Courses

 

·        

Computer Skills Summary Proficient with a vast array of programming, concepts and technologies including:  HRIS, Oracle, FMLA, HIPPA, SAP, Microsoft Office, and Microsoft Outlook.

Resume for Cathy Merrifield

 .

 CATHY MERRIFIELD

15  Kenmare  Road  ||  Nashua,  New  Hampshire  03062  ||  (603)  321-1767  ||  cathymerr@comcast.net www.linkedin.com/in/cathy-merrifield 

 

S U M M A R Y

 

A creative forward-thinking marketing professional with a strong background in digital marketing, social media management, brand and content development, SEO, project management and customer service. Proven aptitude for implementing effective solutions to grow audience, drive brand development and achieve company goals. 

 

 

E X P E R I E N C E

 

ROAR LOUD, Nashua, New Hampshire

Founder, Social Media Manager/Content Creator, 2015- Current 

Developed content strategy and vision for website. Designed brand and developed materials consistent with brand. Partnered with over 15 companies to source and create content. Participated regularly in Twitter chats to build brand awareness and develop relationships with destinations and companies. Negotiated travel arrangements and photo contracts. 

       

Influencer for adventure travel worldwide, with original content published in paperback and on-line platforms.

    

Grew total social media followers from zero to over 30,000 and improved Klout score to 74 (top 1% in travel) through organic methods.

    

Recognized five times as one of the best travel blogs and Instagram accounts.

    

Successfully promoted destinations and companies to readers through social media and photography. 

 

WHITE CLOUD NUTRITION LLC, Manchester, New Hampshire

Digital Marketing Manager, Social Media and Customer Service, 2017 

Created engaging social media content on all platforms. Researched target population and ideal posting times. Worked with marketing and sales teams on social media posts. Focused on building company brand and taking initiative in delivering goals.  

    

Increased social media presence by creating social media calendar for Facebook and Twitter.

    

Created “Thankful Thursdays” to highlight employees and fans, receiving strong feedback on social media.

    

Managed customer inquiries from social media and through customer service platform.                                                                                       

 

CORE BENEFITS GROUP, Hampstead, New Hampshire

Senior Customer Service Representative, 2012-2017 

Served as licensed insurance agent in state of New Hampshire for personal lines. Executed policy changes and billing corrections for clients. Recorded applications and paperwork for six agents as well as organized and maintained documents for eight agents. Helped train three customer service representatives. Assisted with insurance agency audits.  Maintained office supply levels for three years. Created customer service system used by company. 

    

Developed leads and marketed appropriate products and services.

    

Established customer relationships and followed up with customers, as needed.

    

Teamed with agents to establish and meet marketing goals.

    

Maintained a customer-focused, needs-based review process to educate customers about insurance options.

    

Scheduled appointments and identified customer needs.

    

Provided prompt, accurate, and friendly customer service. Service included responding to inquiries regarding insurance availability, eligibility coverages, policy changes, transfers, claim submissions and billing clarification.                                                                                                                                                        

 

 

E D U C A T I O N

 University of Massachusetts at Lowell, B.A., Psychology

 

 

 S K I L L S

 Microsoft Office Suite, AMS 360, ZenDesk, Project Management, Wordpress, SEO, Google Analytics, Hootsuite, Buffer, Social Media, Marketing Strategy and Key Word Research.

Resume for Patricia Dolan Tervo

Patricia Dolan Tervo

Groton, Massachusetts 01450

(978) 302-7793  |  pdtervo@yahoo.com

          www.linkedin.com/in/pattydolantervo                

R&D Principal HW Technician

 

Highly experienced, detail-oriented, and results-focused senior engineering technician proficient at supporting hardware engineering team. Very skilled at generating engineering documentation; strong communications skills; extensive experience in ECO rework and customization, as well as general solder rework skills. Background includes working with start-ups through their growth / acquisition. Core competencies include:

Prototype Building, Debugging & Tracking

ECO Documentation

Symbol Generation & Schematic Capture

Product Testing for quality assurance

Rework Specialist

Hardware Lab Design

 

Professional Experience

 

ALTIOSTAR NETWORKS INC., Tewksbury, MA

                                                                                                                                                                                                            2011 – 2017

R&D Principal HW Technician

Altiostar designs equipment focused on deploying and expanding mobile network operator's LTE networks via vRAN, virtual Radio Access Network solutions. Worked with BBU hardware team.

Evaluated and selected Arena PLM System. Structured ECO process, part number system, BOMs, assemblies, and AVL. Arena Administrator for the first 3+ years across US, UK, and India.

Selected Mentor Graphics DxDesigner; responsible for all symbol generation and pulling new part numbers. Worked with the engineers for schematic capture, net-listing, and BOM generation during product development, allowing engineers to dedicate more time to designing & implementing products.

Designed and set-up the HW Lab which also housed SQA Engineering for 3+ years. Ordered all benches, tools, equipment, etc., and managed all board inventory logs.

Sole rework person at Altiostar performing extensive HW Lab / MAN PCB rework. Built prototypes, performed all ECO rework, made custom cables, and tested product for accuracy. Also aided engineers with DVTs as required.

Set-up and tested product in the environmental chamber to ensure quality products.

 

CISCO SYSTEMS INC / STARENT NETWORKS CORP, Tewksbury, MA

                                                                                                                                                                                                            2001 – 2011

R&D Principal HW Technician

Member of Cisco MITG team (Mobile Internet Technology Group), and Starent Networks ST40 Multimedia Core Network team.

Aided Board Designers with symbol generation and schematic capture during product development to ensure delivery of products on schedule. Helped with net-list verification and new symbol review.

Tested and tracked prototypes and pilot builds for HW Lab to ensure product quality.

Assisted manufacturing with testing and debug of products during the pre-production release phase.

Supervised/trained other technicians to ensure consistency in generating symbols, working in hierarchal schematic designs, and generating ECO documentation.

Documented ECOs, including release of code for all the proms and flash devices, implemented rework on prototypes and pilot builds, and tested product for quality assurance.

 

EQUIPE COMMUNICATIONS CORP, Acton, MA

                                                                                                                                                                                                            2000 – 2001

Principal HW Technician

A start-up maker of core ATM/MPLS switches (direct spin-off of Ascend when Lucent acquired them.)

Generated, processed, and released all schematic symbols on PC based Viewlogic with extensive work on very large hetero / ASIC components. Worked with contract manufacturer for all Allegro PCB footprints/packages.

Brought Agile database on-line working extensively with Operations/Manufacturing. Member of formal Change Control Board generating, reviewing, and signing off on all ECOs. Agile Software administartor.

Structured and assigned all Equipe component part numbers, performed basic level component engineering duties, and worked with outside vendor (Plexus) to correct vendor info and/or approve 2nd sources.

Helped to specify lab set-up/equipment and was responsible for all lab rework and inventory of product. Supported project/team wherever needed.

 

LUCENT TECHNOLOGIES / ASCEND / CASCADE, Westford, MA

                                                                                                                                                                                                            1994 – 2000

Principal Engineering Technician

Internetworking Systems Division (INS). Lead technician supervising all other HW technicians and rework personnel.

Performed protoype bread-board work, component level debug, design verification testing, and MTBF Reliability Modeling with Relex.

Utilized UNIX Workstation based Viewlogic CAE for modular based schematic capture, extensive symbol generation (documented several FPGA designs in-house), and post processing of digital and analog design.

Generated all ECO documentation using Oracle database, ClearCase revisioned schematics, Allegro-based rework drawing and instructions, and BOM updates.

Supervised all technicians and rework personnel.

Education and Certification

 

Associate of Electronic Technology, Quinsigamond Community College, Worcester, MA

Phi Theta Kappa International Honor Society

University of Lowell, Lowell, MA

Basic & C Programming, Calculus I & II, Physics I & II, Principles in Technical Writing.

Middlesex Community College, Bedford, MA

PCB Design I /CAD, PCB Design II /CAD.

EET Technician Training Certificate Program, Franklin Institute, Boston, MA

Attended through extended study with Analogic Corporation. Class Salutatorian.

Introduction to Verilog Certificate, Altera

Engineering Transaction Certificate, Oracle

 

Internal Auditor Certificate,ISO9001

Resume for Patricia Lepore

Patricia A. Lepore                                                                                                               

781-646-1342· palepore@verizon.net, LinkedIn                                                                    66 Warren Street· Arlington, MA ·02474

 

Detail-oriented, innovative Administrative Executive with extensive office management experience within fast paced environments. Tech savvy with meticulous record keeping and database administration skills. Proven to lead cross-functional teams to compete deadline-driven projects on time and within budget. Analytical professional skilled in successfully navigating corporations through periods of accelerated growth. Collaborative communicator continually focused on building relationships and promoting operational excellence.

 

ü

Strategic Planning

ü

Vendor Negotiations

ü

 QuickBooks

ü

Business Development

ü

Relationship Building

ü

Outlook & PowerPoint

ü

Sales Planning & Marketing

ü

Project Management

ü

Sage

ü

Staff Training & Leadership

ü

Problem Resolution

ü

Microsoft Office: Word Excel

ü

Database Administration

 

 

PROFESSIONAL EXPERIENCE

 

KEY ACCOMPLISHMENTS

·        

Negotiated price quotes to minimize company’s costs and ensure timely fulfillment of inventory control

·        

Disseminated collected information to various internal departments

·        

Mentored new employees and monitored trainee accuracy and reported progress

·        

Prior experience includes positions as Marketing Research Assistant and Marketing Sales Assistant 

 

Randstad, Burlington, MA, Winter Wyman and Bay State Search, Boston, MA                 2013 - present                

Temp and Contract Positions

·        

Organized medical files

·        

Performed general office assistance

·        

Ascen Client Service Representative – include sorting, imaging and processing financial

transactions at a high rate of quality and productivity into 529 college savings plans 

 

MultiPlan, Waltham, MA                                                                                                    2008-2013

Multiplan is a US provider of healthcare management company

Service Operations Support Representative

·        

Communicated general information to providers and sent requested materials

·        

Handled highly sensitive and confidential material

·        

Met departmental deadlines and Key Performance Indicators, processing up to 50 or more cases from hospitals, facilities and doctors’ offices

·        

Handled  phone inquiries

·        

Acted in compliance with HIPAA regulations and requirements

·        

Provided necessary information internally and externally

·        

Reviewed insurance claims forms and provided requested information to process claims 

 

John Leonard, Hollister Temp Agency, Burlington, MA                                                        2006 - 2008

Temp and Contract Positions 

·        

Provided customer service support

·        

Performed general office assistance

 

EMJ Corporation, Waltham, MA                                                                                       2000-2006

EMJ is a commercial retail construction company; building companies such as Kohl’s

Office Manager/Executive Assistant

·        

Provided executive support to Sr. Vice President, Vice President, Project Managers (2) and Estimators (2)

·        

Purchased office supplies and equipment

·        

Maintained computer equipment, fax machines, etc.

·        

Responsible for general office organization, tasks and planning

·        

Handled all correspondence

·        

Screened frequent phone calls; provided information to sub-contractors

·        

Requested and tracked insurance certificates using Excel for 15- 20 subcontractors across multiple projects meeting project deadlines

·        

Tracked employees’ time for payroll

 

RELATED EXPERIENCE

Home Team, Inc. Office Manager/Bookkeeper,  Winchester, MA

Home Team is a local general contractors specializing in remodeling

Parametric Technology Corporation, Purchasing Administrative Assistant/Finance Waltham, MA

Parametric Technology is a US based company that develops, markets and supports software for product development

Filene’s Assistant Manager Burlington, MA

Filene’s is a retail department store

 

EDUCATION 

Newbury College  Brookline, MA

Business Management Major – Associate Degree 

Middlesex Community College, Bedford, MA

Training in software applications including:  Microsoft Word, Excel and PowerPoint

The Career Place, Woburn, MA – QuickBooks 

 

 

Resume for John MacDonald

John A. MacDonald, MBA, Ph.D.

14 Hemlock Hill Road Amherst, NH, 03031

Johns1021@gmail.com / 603-554-8494

http://www.linkedin.com/in/JohnMacDonaldPhD

 

 

STRATEGIC LEADERSHIP

 International business professional with progressive experience across a broad range of operational and management functions in healthcare and academic industry segments. Proven ability to identify value-creating activities and lead change processes resulting in sustained growth and competitive differentiation. Areas of expertise include: 

       · Enterprise strategy

· Mergers & acquisitions

       · Entrepreneurship

· Value chain improvements

       · Academic/industry partnerships

       · Leadership and management

· New business start-ups

· Academic teaching and program development

 

 

PROFESSIONAL EXPERIENCE

STRATEGIC CONSULTING

 

 

 

     

2007-Present

·        

Consulted with business and academic leadership to build strategic growth.

·        

Led the management team at the Drug Development Institute at the James Comprehensive Cancer Center, The Ohio State University, in developing a new web presence as a bridge between discovery research and clinical drug development

·        

Worked with a Massachusetts College to develop and implement growth strategies for centers of innovation, department of business and academic affairs

·        

Worked with Oregon State University and Foundation to develop the capacity for increased industry partnering

·        

Led a project with The Ohio State University College of Pharmacy to position R&D assets for external partnering

·        

Collaborated with Monsanto Company to build new strategic opportunities

·        

Key contributions:

o   

The Drug Development Institute at the James Comprehensive Cancer Center, The Ohio State University

§ 

Deconstructed and rebuilt the website and social media sites to present the DDI as a unique early stage drug development engine bridging discovery research and early clinical development

§ 

Significantly Increased website hits leading to engagement and project development discussions

o   

Massachusetts College 2013-2015

§ 

Expanded adult learning business programs with the addition of a fully online bachelor’s business program and planning for a master’s program in organizational leadership

§ 

Participated in an academic pruning process in preparation for new program growth

§ 

Led a team in developing a strategy and implementation plan for a new Center of Science and Technology

§ 

Developed and implemented programs targeted at adjunct faculty training, program development, student engagement, student advising, enrollment and graduation rates in the Department of Business

o   

Ohio State University – College of Pharmacy 2012-Present

§ 

Introduced a three phase program for research asset identification, data base organization and compound profiles to increase R&D partnerships with Pharma/Biotech companies

§ 

Set a plan to proactively engage Pharma/Biotech companies to form collaborative relationships

o   

Oregon State University 2007-2011

§ 

College level technology maps developed and aligned around industry need areas

§ 

Faculty training modules implemented to improve industry partnering skills

§ 

Centralized partnering coordination through The Office of Commercialization and Corporate Development

§ 

Developed and implemented an industry partnering dashboard for university and foundation leadership to monitor progress and prioritize investment areas

§ 

New partnership growth valued at over $3.0M in 2010

o   

Monsanto 2007-2009

§ 

Collaborated with a new business development team to identify strategic growth opportunities

§ 

Identified key business adjacencies in water management and data analytic s to build customer relationships and drive new revenue

CATALYST ONCOLOGY

Worcester, MA

 

 

2003-2007 – Founder, President & CEO

·        

Co-founded a specialty reference laboratory focused on development and commercialization of novel cancer diagnostics

·        

Key contributions:

o   

Managed in-license of a new cancer diagnostic

o   

Developed lab and management team and secured start-up capital

o   

Launched OncoPlan breast cancer diagnostic

o   

Coordinated sale of business to a strategic buyer

 

MILKHAUS LABORATORY, INC

Providence, RI

 

 

2000-2003 – President and COO

·        

Transitioned a virtual company into an integrated biopharmaceutical company

·        

Key contributions:

o   

Set up infrastructure for compound development, including laboratory, clinical and regulatory affairs, finance, business development and operations functions

o   

Recruited management team and sourced private capital

o   

Developed lead compound through Phase IIa and positioned for out-licensing

 

PHARMACIA CORPORATION

Peapack, NJ

 

 

1998-2000 – Vice President, Corporate Development, Mergers & Acquisitions

·        

Led corporate teams in the identification and acquisition of new business

·        

Key contributions:

o   

Acquired and integrated Rx, nutraceutical and consumer products

o   

Developed a targeted acquisition strategy for the associated business segment

o   

Built investment bank relationships to reduce portfolio gaps

 

PHARMACIA & UPJOHN

Kalamazoo, MI

 

 

1996-1998 – Vice President, Strategic Planning, Business Development North America

·        

Developed and implemented integration programs for newly merged companies resulting in significant bottom-line improvement

·        

Key contributions:

o   

Merger integration plan reduced to a three-year operational strategy

o   

Initiated value-chain mapping to identify internal competencies and functions targeted for out-sourcing

o   

Directed a portfolio rationalization team leading to portfolio out-licensing 

 

TEACHING EXPERIENCE - developing of the next generation of business leaders

 

BOSTON COLLEGE – CARROLL SCHOOL OF MANAGEMENT

Boston, MA

 

 

     

2014 –Current – Adjunct Instructor – Graduate MBA program, Strategic Management, Organizational Development, Innovation and Disruption

 

ASHLAND UNIVERSITY – DAUCH COLLEGE OF BUSINESS     

      Ashland, OH

 

 

     

2007 –Current – Adjunct Instructor – MBA capstone

 

EDUCATION

 

CAPELLA UNIVERSITY

Minneapolis, MN

 

 

Ph.D. – Organization & Management – Dissertation focus on Health Care mergers and value creation during the four phases of merger planning, execution, integration and long term value creation

Graduation Date: 2010

 

ASHLAND UNIVERSITY – DAUCH COLLEGE OF BUSINESS

Ashland, Ohio

 

 

MBA – Economics

Graduation Date: 1994.

Received the MBA Academic Distinction award

  

UNIVERSITY OF WESTERN ONTARIO

London, Ontario, Canada

 

 

Bachelor of Science – Biology

Graduation Date: 1974

 

 TECHNICAL PROFICIENCIES

 

      · Learning Management Software- Canvas, Moodle, Blackboard, Angel

      · Skype

      · Microsoft Office suite of products

 

BOARD AFFILIATIONS

 

THE OHIO STATE UNIVERSITY COLLEGE OF PHARMACY

DEANS ADVISORY COUNCIL

Columbus, OH

 

 

2000-Current - Past Chairman

 

 

Resume for Kenneth Blanchard

Kenneth S. Blanchard

147 Old Westford Road         978-944-6905

Chelmsford, MA 01824          blanchard.ken@gmail.com    

 

 

Summary

 

Senior network and security professional, with some management experience, and expertise in security, VPN, network appliances and technology.  Experience with network and firewall design, installation, and maintenance.  A team player highly motivated to learn.  Passed CCIE-Security written exam in 2004.

 

PROFESSIONAL EXPERIENCE

 

Send Word Now, Boston, MA           October 2016 – January, 2017

 

Senior Network Engineer

Maintain a thorough understanding of network services, network security, IP Routing, VPN, LAN, and WAN technologies.

Design, configure, analyze, modify and manage routers, switches, load balancers, and firewalls.

Utilize packet capture software for analysis, testing and design for development of troubleshooting solutions.

Create, update and maintain network documentation.

Troubleshoot malfunctions of network hardware and software to resolve operational issues and restore services in a time-critical enterprise environment.

 

Affinion Group, Wakefield, MA        August, 2015 – May, 2016

 

Senior Network Engineer

Configure and maintain Cisco Firewalls, VPN, security appliances including firewalls, proxies, and F5 application load-balancers.

Configure, maintain, and troubleshoot  network hardware and software to resolve operational issues and restore services.

Assist in the design of multi-server environments including IP address schemes, DNS, Ether-Channel, LACP, etc.

Maintain network security through proper configuration  of VPN and Firewalls.

Respond to inquiries from staff, administrators, service providers, and outside vendors to provide technical assistance and support

 

Volpe National Transportation Center, Cambridge, MA       March, 2012 – October, 2015

 

Senior Network & Systems Engineer (Subcontract for Raytheon)

Manage multiple networks within government infrastructure to include Cisco routers, switches, and firewalls, and also F5 BigIP Local Traffic Managers.

Install, maintain, monitor and document network infrastructure to ensure operability and integrity of the network and servers.

Implement changes in response to FMCSA network requirements and define procedures for post-installation support.

Utilize technical knowledge and tools to diagnose and resolve network problems.

 

Hewlett Packard Enterprise Services, Littleton, MA November, 2011 – March, 2012

 

Senior Network Engineer

Provided second/third level technical support for HP router and switch products to HP customers, partners, account teams, and other support center engineers.

Consulted customers on network design and implementation.

 

CSS CORPORATION, Bedford, MA          January, 2011 – October, 2011

 

Senior Network Engineer (January, 2011 – June, 2011)

Manager, Network Engineering (June, 2011 – October, 2011)

Provide leadership and direction for a team of four network engineers working remotely in Chennai, India.

Responsible for the technical architecture and recommendations related to LAN/WAN/Security platforms.

Develop relationships with customers in order to understand their overall network and provide appropriate guidance to insure minimal downtime and capacity planning.

Resume for Michelle Omo

Michelle D. Omo

  michelleomo@gmail.com (979) 595-6020

www.linkedin.com/in/michelleomo


Marketing Strategist & Account Management


 

Strategic Marketing Plans | Project Management | Relationship Building | Customer Retention

 

A connector and a storyteller.  A detail-oriented and and organized marketing strategist who finds your story and helps you tell it.  An account manager with a documented record of productive marketing strategy development that helps organizations stand out.  A proactive communicator who combines creativity and attentive planning to articulate and deliver on business goals and objectives while ensuring brand consistency. Innovative and clever as well as process-driven and structured.  An organized and astute manager with a strong aptitude for building and nurturing relationships with internal and external stakeholders. A quick learner and proactive leader with a proven ability to manage projects, streamline processes, and effectively organize systems in partnership with cross-functional teams. Other skills include adaptability, charisma, strong work ethic, and singing.

 

Areas of Expertise


 

§ 

Marketing & Communications

§ 

Strategy Implementation

§ 

Creative Problem Solving

§ 

Event Management

§ 

Process Improvement

§ 

Public Speaking, Presentations

§ 

Project Timeline Management

§ 

New Business Development

§ 

Branding, Rebranding

§ 

Campaign Management

§ 

Consultative Sales

§ 

Customer Relationship Management

§ 

Administrative Management

§ 

Team-building, Leadership

§ 

Networking, Client Cultivation

 

 

Career Highlights & Achievements


 

§ 

Designed and managed an online marketing project called “I Am More Than Homeless” for Giving Tuesday, a 24-hour giving campaign, utilizing new marketing strategies which ultimately raised $20,000 for ANEW Place and increased awareness of the organization in the community.

§ 

Created a new annual fundraising event in the form of a Rock Paper Scissors Tournament Fundraiser which raised over $10,000 for ANEW Place.

§ 

Implemented a new monthly donor program called “StoryShapers” and recruited over 125 new monthly donors for ANEW Place in two months.

§ 

Developed comprehensive marketing and public relations strategies after ANEW Place’s rebrand thereby establishing a comprehensive and consistent brand presence in the community.

§ 

Identified opportunity to increase efficiency of in-house order management & delivery and initiated the implementation of a new catering system at New Moon Café.

§ 

Implemented new room set-up strategy and system at the Courtyard Marriott that routinely updated facilities calendar. Resulted in a positive impact on both customer and employee experience.

 

Professional Experience


 

ANEW Place Homeless Shelter & Services  Burlington, VT                                                                                         2015 – 2017

DIRECTOR, DEVELOPMENT & MARKETING

A newly created position after a comprehensive rebrand of the organization’s mission and programs. 

§ 

Ensured accurate representation of organization's desired image and position, both internally and externally. Increased ANEW’s social media presence and followership.

§ 

Created new marketing literature articulating ANEW’s rebranded image and programs and supervised the design and distribution of all marketing materials, including quarterly newsletters, brochures, special events materials, and e-marketing.

§ 

Wrote press releases, participated in radio interviews, and supervised the maintenance of all web updates.

§ 

Cultivated and grew current and potential individual, corporate, and foundation donors through gratitude phone calls and letters, in-person meetings, and tours of ANEW Place.

§ 

Researched and wrote grant proposals for corporate and foundation grant funders.  Conceptualized, implemented, and supervised all fundraising special events.

§ 

Attended networking events and community events to inform and educate the community about the work of ANEW. Gave informative presentations at businesses, organizations, churches, schools, etc. explaining ANEW’s programs.

§ 

Directly supervised the Outreach Coordinator in marketing design, data entry, volunteer coordination, and meals program management.

150 Cherry Street, Inc. 501(c)(3) Burlington, VT                                                                                                          2013 2014

COORDINATOR, CATERING & CRAFT SERVICES - New Moon Café, Burlington, VT

§ 

Led 15-member catering team and governed all elements of in-house events, banquets, and receptions for up to 150 people. Managed logistics and planning for sponsored community and charitable events.

§ 

Streamlined catering and in-house event menus to reduce confusion and redundancy.

§ 

Developed proposals and solicitations to grow clientele. Proactively communicated with new and existing accounts in order to build rapport and drive repeat and new business.

§ 

Drove brand consistency on catering and in-house event informational packets, proposals, FAQ’s, and order forms.

§ 

Leveraged technology to build online catering calendar and client database tool. Trained staff on standard tracking methods to increase order/delivery accuracy and improve customer satisfaction. 

 

MANAGER, OPERATIONS - Lion’s Gate Farm, Huntington, VT

§ 

Managed purchasing, logistics, inventory, and fleet vehicle operations for the farm and restaurant.

§ 

Supervised 6 teenage interns, modeled character, farming best-practices, and life skills.

§ 

Ensured consistent and thorough house-keeping and hospitality needs for the farm/bed & breakfast.

§ 

Organized various special events and daily/weekly community meetings    .

§ 

Assisted in feeding the animals and performed various farm chores.               

 

Forerunner Music AcademyKansas City, MO                                                                                                                     2008 – 2012

FULL-TIME STUDENT

 

The Matthews Group Marketing & Advertising Agency Bryan, TX                                                                                                2007– 2008

COORDINATOR, SALES & MEDIA

§ 

Prepared production schedule for graphics department. Prioritized and delegated tasks/projects in order to meet client and media deadlines.

§ 

Liaised between clients, graphics department, and local media outlets. Coordinated media requests and press releases for clients and proofread ad copy for accuracy. Assisted with film/photo shoots & selected voice talent.

§ 

Facilitated the purchase of advertising space in a variety of media outlets valued. Championed a creative team environment to help foster innovative and new ideas.

 

Courtyard by Marriott College Station, TX                                                                                                              2005 – 2007

MANAGER, GROUP SALES

§ 

Key accounts manager for inside sales, coordinated group blocks, negotiated prices for sleeping & meeting rooms.

§ 

Communicated effectively to address all customer services issues and staff management/training challenges.

§ 

Revised email templates and informational folders to ensure consistent brand and style.

§ 

Planned, promoted and represented company during site visits, bridal shows, and meeting planner showcases.

 

 

 

Education


Diploma Music: Voice & Piano, Forerunner Music Academy, Kansas City, MO, May 2012

Bachelor of Arts: Speech Communications, Minor: Spanish, Texas A&M University, College Station, TX, May 2005

 

 

Courses & Certifications


Graphic Design 1, Community College of Vermont, Winooski, VT, May 2016

Inbound Certification, HubSpot Academy, March 2017

 

 

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Interests

 

 

I enjoy building connections. A budding rock star, singing and playing piano at leisure. It is exciting to lead an entire room in song and watch the connections begin.  I also enjoy hiking, traveling, exploring, dogs, camping, and hollering for Boston sports teams.