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Resume for Chuck Kirby


Charles Kirby, PMP, CSM

14 Leston Street                                                                                                               978-455-2642

Tewksbury, MA 01876                                                                                      


Experienced Senior Project Manager with the ability to remain calm under pressure and lead IT/IS projects to be delivered successfully in a structured or unstructured professional environment.  Various industry experiences include Telecommunications/Wireless, Financial, Healthcare, Software Development tools, Manufacturing, and Federal Government/DOD.



Software Development LifeCycle (SDLC), Software Implementation, cross-functional matrixed environment, Scope, Schedule, Quality, Budget, Communications, Risk and Change management, top down and bottom up estimating, estimating tools, resource planning, Microsoft Project, Critical Path Methodology (CPM), CMMI, Rational Unified Process (RUP), Scrum, Business Dimensional Lifecycle, RAD, JAD, Prototyping, function points, PMBOK, meeting facilitation, project repository (workbook), post project survey, EVMS (Earned Value)



SimplexGrinnell, Consultant (2014 – 2015)

  • Successfully lead two extremely high profile projects, a Business Impact Analysis & Disaster Recovery Plan update, across North America and Canada within budget to a very tight timeframe to close important Audit Issue. Also ran small projects to document a security process into the Software Development LifeCycle and resolve a 3rd party patch management issue.


Quest Diagnostics, Consultant (2013)

  • Lead implementation team to complete 34 sites in 6 months to integrate UMass Memorial clients (doctor’s offices and Health Care Centers) Electronic Medical Record Systems or Laboratory Information Systems with Quest Diagnostics as part of Quest Diagnostics acquisition of clinical outreach laboratory business of UMass Memorial Medical Center. 


Northeast Delta Dental, Consultant (2012 – 2013)

  • Lead effort to successfully meet strategic goal of offering Dental Plans to consumers for first phase of effort to meet the Affordable Care Act.  As program/project manager oversaw approximately 50 small and medium subprojects to plan, execute and track the effort through implementation. Created and managed integrated Schedule for all of these subprojects.  The program included updating current systems through full SDLC as well as implementing Salesforce, a Data Warehouse, reporting systems, a new bill printing system, and managing a vendor to implement B2C website.  The budget for 2012 was approximately $1.5 million beyond the NE Delta Dental employees. 


P3I, Hanscom AFB  (2010 – 2011)

  • Supported Program Manager in managing a $39M sustainment contract for a critical system that supports Emergency Action Message traffic at multiple Nuclear Command & Control Centers worldwide.  Supported Program Manager in successfully transitioning DIRECT Program to another base. Created plan to award new contract at Hanscom to mitigate the risk of new base being unable to award contract.  Held Secret Clearance.


Quest Diagnostics, Consultant (2009 – 2010)

  • Created and managed integrated Schedule and provided other Project Management consulting services for integration project of medical laboratory services acquired from Caritas Christi Health Care.  This involved updating the Caritas Meditech system, integrating with eClinical Works for Caritas Network physicians, implementing eClinical Works to Caritas Affiliated physicians, and the integration of Public Service Centers.

SDI/Verispan (2007 – 2009)

  • Refocused stalled rearchitecture effort for Pharmacy Payer Reference tables for HealthCare Informatics Oracle Data Warehouse.  Implemented Scope and Change management, established schedule and led project to implement successfully during company integration.  The improved Payer  subsystem resulted in reducing unresolved Payers on Pharmacy claims in half and increased Medicare Part D mapping by about 33%


Compuware (2006 – 2007)

  • Managed development projects of Testing and Security tools for Microsoft Visual Studio .NET software development.  Project budgets ranged from 400K to 1.2 million.  Managed several projects simultaneously across a cross functional organization to include Product Management, Development and QA managers, Documentation, Release Engineering, and Beta and Release coordinators.  Wrote Statement of Work for all projects.
  • Used Earned Value to measure progress as well as IT Project Portfolio Management tool, Changepoint.  Two main project schedules remained above .95 SPI.
  • Managed requirements phase of project to improve content on for Cash Management business.  Also created preliminary schedule to set expectations of the internal customer.


Fidelity E Business, Consultant (2006)


Investors Bank and Trust (2005)

  • Led project for successful on-time implementation of a vendor system to manage Hedge Fund processing.  The system was migrated from a Wintel server platform to a Solaris Unix platform and completely tested in 7 weeks.
  • Led teams to create required project documentation in order to implement to company standards


P3I, Volpe Center (2004 – 2005)

  • Project Lead for Data Warehouse team.  Created comprehensive project plan for two Data Marts to include schedule, issues tracking, change management policy, risk management as well as a project plan document.  Software included Business Objects 6, Oracle 8i, and Solaris 8.
  • Led the development of Training Guide and the User Guide which provided the users the ability to create their own reports and drill down into the Data Warehouse.
  • Created project roadmap of an integrated Application Development team schedule to include all projects for current year and 2 years out using MS Project.


Federal Reserve Bank, Consultant  (2002 – 2003)

  • Created Master Schedule to include inserted subprojects, one resource list across all MS project files, and schedule dependency links between project schedules. Helped implement a new schedule based on the best use of limited resources. Created and presented reports for senior executives and provided a means to identify the critical path of the project.  Also coached and mentored Project Administrators in the use of MS Project.


Omgeo/Thomson Financial, Electronic Settlement Group (2000 – 2001)

  • Project Manager for important strategic cross-functional two location project.  Project was first between ESG and the DTCC, which the merged company, Omgeo later used to market itself.  Project delivered on time within budget in a professional environment where this was rare.
  • Part of Management team for large financial trading Internet development project to implement 'T+1' solution.  Project Manager for two subprojects.  Helped establish, design, and build Project Management Office.  Instrumental in establishing the use of Rational Unified Process.


Electronic Data Systems (1995 – 2000)   

  • Recovery Project Manager for late software project to rewrite customer reporting Windows application from desktop to extranet managed by EDS.  Development tools for project were Java, BEA Weblogic, SQL Server, and MS Frontpage.  Coordinated implementation activities with Networking, Systems, Documentation, and Production Support groups and refocused team and reset expectations.
  • Supported organizations effort to achieve SEI CMM Level 3 by leading team in writing Computer Resource processes and procedures.  Part of team that defined the process for tailoring the organization's standard Software Process.  Wrote Issue Escalation procedure for Intergroup Coordination KPA.
  • Led first successful project after two failed attempts to create Graphical User Interface (GUI) for legacy system.  Selected and employed Rapid Application Development (RAD), Joint Application (JAD), a User Interface Expert, and an Iterative/Incremental development lifecycle utilizing Visual Basic as tool.  First phase of this project used in evaluation of organization in achievement of SEI CMM Level 2.
  • Led first project in organization to use formal project management.  Led project team to deliver four software releases on time within budget to support seven wireless carriers using SaaS (Software as a Service) billing system.  Twelve person project with budget of $1.2 million.  Reduced time to market from nine months on first release to seven weeks on fourth and bug fixing in subsequent releases was reduced to 12% from 48%.



Electronic Data Systems, Advanced Systems  Engineer

Analyst, Developer, Tester, and Technical Lead  on many projects across multiple platforms such as PCs, IBM Mainframes, Unix workstations, and Digital VAXes.  These projects dealt with different business applications such as Wireless Billing, GM Plant Floor Maintenance, Wireline Outside Plant Engineering, Cellular Billing Credit Watch, and a GM Plant Job Request System.  The programming languages used were C, C++, Cobol, PL1, and Basic.



Project Management Professional (PMP) certification from the Project Management Institute (PMI) in 1999, valid through October, 2015

Six Sigma Green Belt certification, Value Train ( in 03/06

Certified Scrum Master (CSM), Danube Technologies ( in 09/07,

   Refresher course “Agile PM - An Interactive Demonstration“ with Big Visible (  

   in 02/12



Hardware:                  Sun workstations, IBM Mainframes, Windows PCs

Software:                    MS Project, MS Office, Visio, Sharepoint, MS Visual

                                     C++, MFC, ATL, ODBC, SQL, COM, CGI, Documentum, Changepoint, Daptiv

Databases:                  Ingres, Oracle, DB2, RDB, Interbase, Paradox, MySQL

Operating Systems:   Windows Vista, 7, 8, Unix, IBM Mainframe, Linux (Mandriva, Ubuntu)

Languages:                 C, C++, Cobol, PL1, Basic, HTML



BA in Mathematics, Minor in History   Westfield State University, Westfield, MA



Served six years as Engineer Officer in Army National Guard. Promoted to rank of Captain.  Honorably discharged.  Held Secret Clearance.

Resume for Teresa Allen

Teresa Allen



337 Acton Road   Chelmsford, MA 01824 

Home 978 250 1188

Cell  978 483 7670




Professional Summary


Talented IT professional accustomed to managing multiple projects and priorities in fast-paced environments.  Extensive experience also includes supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs.


Skills Profile


  • Data management                         
  • Project management                                            
  • Process implementation
  • Technical specifications creation
  • Requirements
  • Service-oriented architecture
  • Collaboration tools
  • Website
  • Website and portal monitoring
  • Data analysis, backup and retrieval
  • QA
  • Self-motivated                                  
  • Strong verbal communication
  • Analytical and critical thinker
  • Fast learning team player
  • Excellent problem-solving abilities
  • Excellent diagnostic skills



Employment History


Branch Operations Manager, Signature Consultants



Woburn, MA

  • Partner with NEPC leadership and the Operations and Services team to perform activities that will improve business operation performance and increase the level of support for clients.
  • Manage all phases of Branch Operations including Contractual Compliance, Ops Training, Expense Control/Monitoring, P&L Review/Analysis and Office Administrator Management. 
  • Provide business development support; process improvement; office support operations and overall financial efficiency of the office
  • Responsible for review of all compliance and compliance related items for key National Accounts to ensure maximum awareness around Client KPI’s and performance expectations.
  • Document all on-boarding errors, compliance items, lack of responsiveness and escalate issues to proper business unit and National Accounts leadership. 
  • Complete compliance audits.
  • Send, track, and report exit survey results.
  • Establish and manage budget for Compliance & Operations team within expected guidelines. 
  • Meet 100% of quarterly business objectives.
  • Manage and supervise NEPC Office administrators.
  • Organize and oversee recruiting metrics and applicant tracking
  • Supervise ad hoc audits with Services Payroll and Billing team as needed
  • Resolve all escalated timekeeping, payroll, and billing issues.
  • Act as a key liaison between Business Unit Leadership and Key Accounts.
  • Work directly with Business Unit Leaders to ensure effective management of time sensitive deadlines.
  • Collaborate with NEPC leadership to establish management process and documentation guidelines around tracking of key goals, compensation, and financial plans.
  • Track and highlight key metrics such as fundamental trends & performance, financial trends & performance, key goals and initiatives with progress or status indicators, ownership of initiatives, and client scorecards.
  • Facilitate all regularly scheduled NEPC and BU meetings.
  • Document and post meeting discussion notes on designated drives or SharePoint server.

Sept 2014 – Jan 2015


IT Business Analyst, Worldwide Tech Services



Tewksbury, MA

  • Clarified client requirements, business needs and project objectives via feedback sessions and client meetings, in collaboration with all stakeholders.
  • Conducted business analysis, project assessment and feasibility determination.
  • Collaborated with Sales and Client Management teams, external clients, as well as Information Technology professionals to facilitate communication for successful project launches.
  • Developed project plan and training documentation to support new and established applications.
  • Led initiative to develop and maintain iCims Application (Talent Acquisition Management) for Human Resources Translated system architecture
  • Collaborated with Developers and Client Management to drive successful completion of EDI interfaces between client application and in-house ticketing system.   Assisted in implementing and testing newly created interfaces.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Managed creative projects from conception to completion while managing outside vendors.
  • Collaborated with the sales, marketing and support teams to launch products on time and within budget.
  • Coached and mentored additional staff members globally on internal application systems.
  • Provided base level IT support to non-technical personnel on a global scale within the business.
  • Managed call flow and responded to technical support needs of internal customers.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.

Jan 2010 – Sept 2014


Territory Supervisor, Worldwide Tech Services


Tewksbury, MA

  • Assisted with the corporate transition from 1 organization into 2 separate service delivery models, based on a variable workforce.
  • Managed a team of 2 local employees, and more than 275 remote technicians (including sub-contractors) to provide exceptional customer service and response time.
  • Analyzed customer requirements and service performance reports to better determine staffing needs and organizational structure.
  • Helped to identify potential Vendors to provide service to end-users.
  • Worked with Vendors, Customers, Field Technicians and internal Management to resolve escalations and issues.
  • Reconciliation of more than $100,000 in logistical assets quarterly.
  • Created MS PowerPoint and MS Excel reports on productivity, service level improvements, and various other data for presentation to senior managers Increased the effectiveness of department training, policies, and procedures through continued evaluation and updates.
  • Created written work instructions for job functions.
  • Ability to react and adapt quickly to change to meet customer needs.
  • Maintained and managed Regional payroll, vacation and requested time off schedules as well as individual training requirements.
  • Responsible for maintaining a working relationship with several Key support staff of various high profile companies.
  • Actively acted as a “backup” for the District Manager

May 2004 – Jan 2010


Client Services Representative Supervisor,


Orlando, FL

  •  Supervised the Pinnacle Financial Corporation account while simultaneously worked as the Co-Supervisor of the Blue Cross Blue Shield of Florida account.
  • Requested by the Client to facilitate all training and implementation of the new program.
  • Created and implemented a program for Customer Service Representatives to follow up via an outbound campaign.
  • Assisted in the design of the "Preview Dialer" in order for the representatives to successfully penetrate each campaign.
  • Reconcile time and attendance records on a weekly basis.
  • Responsible for collecting daily data via the "access database" program previously designed specifically for the client.
  • Responsible for ensuring team success of metrics via outbound dialing while developing and introducing methods to ensure/improve team productivity.
  • Ensure high level of quality and customer support during calls through monitors and coaching.
  • Continually maintain working knowledge of all company products, features and services.
  • Train new employees and monitor knowledge of the product.
  • Coordinating and training of new business projects within the Blue Cross Blue Shield of Florida Team.
  • Ensure proactive Customer Support techniques are utilized by team with a high degree of courtesy and telephone etiquette, including during difficult situations and Customer escalations.
  • Performed analysis of daily/weekly Service Metric’s reports.

Oct 2003 – April 2004


General Manager, Outback Steakhouse


Methuen, MA

  • Worked as a General Manager, Office Manager, Classroom Instructor, Key Employee, Headwaiter, Floor Trainer, Server, Bar Staff, Administration and Food Preparation
  • Work with multiple teams of varied strengths in a large, public oriented provider in the food service industry.
  • Maintain and provide continued education to both Wait and Kitchen staff.
  • Managed all aspects of staffing including, but not limited to: Hiring, interviewing, conflict resolution, scheduling, salary administration, classroom training and monitoring continued level of service.
  • Fully versed in the Restaurant Management System (RMS) software that houses all employee data, menu and pricing information critical to a smooth daily operation.
  • Thorough understanding of requirements in food preparation meeting the specifications mandated by quality control regulations.


Dance Instructor, New England Civic Ballet                                                                             Sept 1998 – June 2000Methuen, MA

  • Taught three levels (Beginner, Intermediate and Advanced) Hip Hop classes

Zumba® Instructor,  Northeast Dance Center                                                                            Sept 2014 – PresentMethuen, MA

  • Taught Zumba® Fitness


Licensed Zumba Instructor 2014

Bachelor of Science Degree in Diagnostic Medical Ultrasound Technology

Barry University, Miami FL 1993



Microsoft Outlook, Excel, WordPro, Power Point, Map Point and SharePoint. Fully versed in navigating the Internet. Versed in company specific Call Management tools. Knowledgeable of ADP Payroll, Pay Systems Payroll and PC Time clock pay systems. Experiences also in working on the Aspect phone system, Report Runner and Custom View Director as well as Access data based programs.



Provided upon request

Jan 1996– Jan 2002