Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

help wanted

Resume for Michelle Holland

Michelle Holland

North Andover MA l 978-332-2126 l Mholland1031@yahoo.com

 

KEY SKILLS


·        

Appointment Scheduling

·        

Office Management

·        

Spreadsheets/Reports

·        

Document Preparation

·        

Customer Service

·        

Front Desk/ Reception

·        

Office Machines

·        

Inventory Management


CERTIFICATIONS

·        

Microsoft Word 2013

·        

Microsoft Excel 2013

·        

NRF Professional Certification Customer Service

·        

Microsoft Digital Literacy

PROFESSIONAL EXPERIENCE

Global Ware Solutions,            Haverhill, MA                                                                                   2007

Quality Assurance Inspector                                                                                                      

·        

Maintained operation excellence and achieved 100% accuracy rate on shipping orders

·        

Worked with Quality team to streamline and improve inspection process

·        

Assisted in updating documentation for quality control policies and procedures

·        

Assisted Superior with spreadsheets and reports

Law Office of David Hoey, North Reading, MA                                                                   2007-2009

Administrative Assistant/ Receptionist                                                                                  

·        

Answered phones

·        

Scheduled appointments

·        

Faxed, copied, filed documents appropriately

·        

Maintained office up keep and ordered supplies

 

Bridgewell, Salem, MA                                                                                                                                 2009-2011

Direct Support Professional                                                                                                        

·        

Assisted individuals in daily living

·        

Played a positive role in helping clients intellectually and achieve their fullest potential

·        

Performed home management

·        

Transported clients to scheduled appointments and errands

·        

Administered medications

 

EDUCATION & TRAINING

North Andover High School, N. Andover, MA                                                                                    

Ø 

High School Diploma

 

Plymouth State University, Plymouth, NH                                                                                           2006                      

Merrimack College, North Andover, MA                                                                                              2007 -2009

Ø 

Marketing & Management                                                                                                                        

 

LARE Institute, Andover, MA                                                                                                                      05/2016

Ø 

Business Technology and Customer Service

Course Work: Business Management, Marketing, Advertising, Accounting, Business Calculus, Macroeconomics and Microeconomics, Statistics, Business Law

 

Technical: Microsoft Access, Excel, Work, Outlook, PowerPoint

Resume for Michael Dooling

Michael K. Dooling, PMP

8 Jefferson Road                                                                                                          978-863-1111   C- 978-677-8056

Tewksbury, MA  01876                                                                                                                  Mdool55481@aol.com                                             ____________________________________________________________________________________

SUMMARY

Financial Services industry professional with 10 years of Project Management, 12 Years of Quality Assurance and 7 years of Trust and Custody  experience.   Strong track record of working between the Development and Business to understand each department’s needs.   Recognized as a strategic thinker with sound analytical and problem solving skills.  Ability to organize and lead teams to achieve successful results.

 

TECHNICAL SKILLS

  • Microsoft Office - MS Word, Excel, PowerPoint, Visio
  • JIRA for Agile projects
  • SharePoint, Doc Central, EDMS

 

PROFESSIONAL EXPERIENCE

Fidelity Investments, Boston, MA (04/03 to 05/16)

Personal Investing Solution Delivery

Project Manager (09/10 to 05/16)

  • Saved 33% in projects costs by combining two projects into one ---used synergies for Development and Testing
  • Built and maintained relationships with the Business, Technology and Design
  • Worked with Legal and Compliance groups to review changes to Fidelity.com
  • Worked on multiple projects related to Retail Accounts, Managed Accounts products and Life Insurance products
  • Worked with Responsive Design for Mobile Apps
  • Managed a Client Experience Queue with a $1,000,000 budget
  • Responsible for the overall project schedule, budget and scope of multiple complex projects
  • Made decisions that impacted  the ability to complete deliverables for multiple projects
  • Identified and mitigated risks – communicated and escalated to the project stakeholders
  • Agile and Waterfall experience
  • Used JIRA for Stories and Bug Defect tracking
  • Used Sharepoint, EDMS and Doc Central as document repositories
  • Led a PM Forum for two years (2013 – 2015) – got internal and external speakers and organized sessions

 

 Senior Business Analyst (09/06 to 09/10)

  • Worked on projects including : Income Strategy Evaluator for pre-retirees, WAS Referrals and helped coordinate seven nationwide presentations with Fidelity Advisors and Clients
  • Wrote Requirements and Stories
  • Organized BAT testing
  • Understood and was accountable for all Software Development Life Cycle phases

 

Senior Quality Assurance Analyst (04/03 to 09/06)

  • Tested multiple platforms: NetBenefits, Plan Sponsor Webstation and One Fidelity projects
  • QA coordinator for monthly overnight Production installs
  • Responsible for white box testing
  • Used Quality Center as a defect tracking tool

Thomson Financial,  Boston, MA  (07/01 to 08/02)

Portfolio Accounting and information provider

Senior Quality Assurance Analyst

  • Tested new web based performance measurement system
  • Responsible for white and black box testing
  • Worked with multiple clients on BETA testing of new performance product

Supply Works, Inc.   Bedford, MA   (6/00 to 6/01)

Pre-IPO B2B Manufacturing E-procurement software

QA Lead Engineer

  • Developed and implemented Test Plans and Procedures for all Products
  • Coordinated bug triage sessions with VP of Development
  • Used Quality Center as a defect tracking tool

 

Block Financial Corp    Cambridge, MA   (9/97 to 6/00)

Producers of TaxCut, the award winning personal tax software package from H&R Block

Quality Assurance Manager –User Interface Group 

  • Established and managed a newly created UI QA Group – supervise, train and review a staff of six QA Engineers
  • Developed testing procedures for the UI Group
  • Used Mercury Test Director as a defect tracking tool
  • Acting Director of the entire QA Department over a 9 month period – 2 managers and 25 staff members

 

Shaw Data Services, Inc.   Boston, MA (8/93 to 9/97)

Portfolio Accounting for large Financial Institutions

Quality Assurance Manager – Online Product (6/96 to 9/97) 

  • Conducted collaborative testing with Charles River Development – Block Trading
  • Point person for BETA test at Invesco.  Coordinated the switch from batch to real time system for three weeks in the Atlanta headquarters
  • Managed five QA engineers – two internal and three remote
  • Used ClearQuest as a defect tracking tool

 

The Boston Company,  Boston, MA  (9/86 to 8/93)

Trust Accounting for pension plans of major corporations

Account Supervisor/ Trust Officer (1/90 to 8/93) 

  • Responsible for domestic and international relationships of fourteen institutional clients totaling over nine billion dollars.   Types of accounts included pension, stock ownership, retirement and 401K plans
  • Coordinated monthly accounting reports for my assigned relationships
  • Participated in client visits and presentations
  • Had signoff authority for Corporate Actions up to $300,000 

 

CERTIFICATIONS

 

  • PMP Certified by PMI – June 2012 

 

EDUCATION

 

Bentley College, Waltham, MA  (1986)

Bachelor of Science in Finance

Associate Degree in Accountancy

Associate Degree in Marketing

 

VOLUNTEER

 

  • Supervise girls and Cookie Booth sales for Troop 66771 in Tewksbury
  • Umpire games for the Easter Sales annual fundraiser
  • Knights of Columbus – Easter Plant sales, Food Drives, Special Needs Prom, Fundraising
  • President of a Candlepin Bowling League (2012 to present)

Resume for Aaron Rosenweig

Aaron Rosenweig

8 Chiswick Road # 26         Aaron.Rosenweig@gmail.com

Brighton, MA 02135         Cell: (201) 693-8283

 

 

EMPLOYMENT________________________________________________________Oxfam America, Boston, MA, Senior Accounts Payable Coordinator        February 2016-April 2016

Processed invoices by coding and keying into Oracle

Processed weekly wire payments using TD Treasury

Handled weekly check runs

Resolved accounts payable discrepancies with vendors and co-workers

 

Cambridge Brands, Cambridge, MA, Accounts Payable Specialist     August 2006-November 2015

Processed invoices by coding and keying into Oracle

Handled semi-weekly check runs.

Resolved accounts payable discrepancies with vendors and co-workers

Produced daily production reports for 3 production departments

Ran company store

Saved company $700 a month by initiating Fed Ex shipments online

Worked on team to plan company events

Started as a temporary employee thru Accountemps in August 2006 and became a permanent employee in March 2007

 

VOLUNTEER EXPERIENCE_________________________________________________

Chiswick Court Condo, Brighton, MA, Condo Board President March 2009-Present

Combined Jewish Philanthropies, Boston, MA, Event Planning October 2008-Present

 

EDUCATION_______________________________________________________________

Curry College, Milton, Massachusetts May 2005

Graduated Cum Laude

Bachelor of Arts in Management

Dean’s List: Spring 2004, Fall 2004, Spring 2005

 

Mitchell College, New London, Connecticut May 2003

Associate Degree in Business Management

Commendable Scholar List: Fall 2002, Spring 2003

 

RELATED EXPERIENCE________________________________________________

Milton Academy, Milton, Massachusetts, Business Office Intern          January 2005-April 2005

Performed accounting functions including journal entries and account reconciliation

Recorded purchase order information

 

SKILLS & ABILITIES____________________________________________________

Proficient using MS Word, Excel, Access, PowerPoint, BlackBaud, Elite, Great Plains, Oracle, Peachtree, QuickBooks and Tiger Paw 

Resume for Michael Dougan

Michael F. Dougan

                        Address: 186 River Street, Billerica, MA 01821                    Cell Phone: (978) 808-3504

                        MichaelFDougan@gmail.com                                                     http://www.linkedin.com/in/michaeldougan

 

Experience Summary

25+ years of progressive experience in the banking industry. Highly skilled in documentary and contract transactions. Management experience. Excel in retaining customer relationships. Solid background in:

·        

International trade with concentration in letters of credit and international payment mechanisms

·        

Commercial lending with specialization in large ticket equipment leasing and commercial loans

·        

Consumer lending with emphasis on home equity and revolving loan products

·        

Conversions and special projects with focus on testing and training

 

Professional Experience & Accomplishments

 

Royal Bank of Scotland PLC , Medford, MA

Assistant Vice President, Team Leader, Standby Letter of Credit Department                                                Apr. 2012 – present                                                   Apr 2012 to May 2012

Assisted the Standby Operations Manager as needed in various departmental processes, while serving as Team Leader for a U.S. & Canada Branch outsourcing team of three employees, overseeing daily execution of Standby Letter of Credit processing.

·        

Worked on various special projects including Project Unicorn (the migration of assets from RBS N.V. to RBS PLC) and Project Maple Leaf (the outsourcing of processing from Montreal to Boston).

·        

Served as Systems Administrator and point person for the Mover/Joiner/Leaver process for the Standby Team.

·        

Ran periodic reporting and reconciliation for several RBS business line applications.

·        

Maintain online policies, procedures and relevant departmental documentation.

·        

Handle Risk Management, Audit, and Lean requests, as needed.

Awards:

·        

2012 RBS Continuous Improvement & Innovation Awards (nominee)

·        

Good Banking Award (Living the Credo/Teamwork)

 

Royal Bank of Scotland N.V. & Citizens Financial Group, Medford, MA                                                                                               

Assistant Vice President, Local Lean Change Agent, Lean Transformation Group                                         Oct. 2011 – Apr. 2012

Assumed the role of Local Lean Change Agent with the RBS Citizens Lean Deployment Team to affect Lean Transformation within the International Trade Service Divisions of RBS Citizens, RBS N.V., and the Wholesale Lockbox business lines.

·        

Provided Lean Leaders and Lean Change Agents with understanding of current processes and contacts in the International Trade business.

·        

Helped drive the business during Lean deployment by leading continuous improvement activity, delivering training, coaching, and supporting manager capability to realize opportunities, while supporting the Lean Leader and Agents in all phases of the Transformation process.

·        

Led a team to create the Lean Journey Wall to launch the Sustain phase, and acted as a liaison between the Lean Sustain Team, Work-Out Group, and Business Line Management.

Award:

·        

Good Banking Award (Advancing Strategic Priorities)

 

ABN-Amro Bank, N.V. / Royal Bank of Scotland N.V., Medford, MA

Assistant Vice President, Team Leader, Standby Billing Department                                                              Apr. 2009 – Oct.  2011

Served as Team Leader for a group of four employees, responsible for managing all aspects of Standby Billing Department, including Billing, Reconciliation, Accrual/Amortization, Tracing, Collections, and Recovery.

·        

Traveled to Chennai, India in order to assist with outsourcing of Standby Billing responsibilities, including training.

·        

Streamlined the foreign exchange transaction procedures between the RBS N.V. Standby Department and Citizens Bank Foreign Exchange Department.

·        

Ensured strict compliance with bank’s internal guidelines procedures and policies, external regulatory bodies, as well as adherence to OFAC, Anti Money Laundering, audit requirements, and risk management practices, while processing Standby Letter of Credit transactions.

Awards:

·        

2011 RBS Citizens Excellence Award (Efficiency & Agility)

·        

2011 RBS Continuous Improvement & Innovation Awards (nominee)

 

Citizens Bank, Medford, MA

Assistant Vice President, International Trade Specialist, Standby Letter of Credit Department               Oct. 2001 – Apr. 2009

Provided financial solutions for small to mid-size corporate business customers, including issuance, advising, amendment, participation in/out, transfers and assignment of proceeds, payment or refinance of Standby Letters of Credit.

·        

Coordinated implementation and upgrades of BankTrade International Trade system, as well as roll out of Money Manager GPS system for Automated Clearing House (ACH Debit and Credit) Transactions.

·        

Researched and created customers and banks in BankTrade required from acquisitions from the Mid-Atlantic Mellon Bank retail network purchase and integration of 2002, to the Charter One Conversion.

·        

Assisted upgrading BankTrade and wire-room SWIFT messaging to comply with Project Fusion rebranding initiative.

·        

Assisted our Participation Group in development and scoping of reporting feed between the International and Commercial Loan systems to reduce processing time of cash flow, set up, and reporting.

·        

Served as chairman of the RBS Citizens, N.A. Manufacturing Advisory Committee to improve Customer Service.

Awards:

·        

Quarterly Credo Moment Recognition (Excellence with Colleagues)  

·        

CFG Certification (Achieving Excellence in Risk Management)

BancBoston Leasing Inc. / Fleet Capital Corp., Boston, MA                                                                                                                                                                    

Contract Coordinator                                                                                                                                                 Oct. 1997 – Aug. 2001

Orchestrated timely and proper documentation of financial documents including: tax (true) leases, finance leases (lease purchases), true debt/unsecured (“loan/notes”), and hybrid transactions involving bonds and letters of credit for a portfolio for leasing clients in the Continental U.S. valued from one hundred thousand to fifty million dollars per lease transaction monthly.

·        

In accordance with UCC Article 9, filed UCC financial statements and fixture filings to insure that individual lease deals were perfected and that the Leasing Department had the first priority lien position.

·        

Coordinated with Syndication Representatives in order to facilitate selling the commercial paper to an outside investor, (“participating” party) and investigated ways to streamline the syndication process.

·        

Assisted the Sales Division and Commercial/Asset-Based Lending with leased transactions. Supplied information to Equipment Management Divisions and Collections/Workout, as needed.

·        

Trained coworkers during the implementation of a new lease operating system.

Awards:

·        

Silver and multiple Bronze Stars (Exceptional Teamwork and Initiative)

·        

“The Rock” (Best Employee of the Month)

·        

Best Producer Award (Outstanding Ability to Close Deals in Difficult Situations)

 

Bank of Boston, Boston, MA                                                                            

Letter of Credit Professional, Export Letter of Credit Department                                                                 May 1991 – Oct. 1997

Administered document examination and release of funds under International Trade Export letters of credit for large corporate banking customers totaling two hundred thousand to 4.75 million dollars daily.

·        

Advised letters of credit for use in international export for a large cross-section of overseas correspondent banks, including overseas Bank of Boston branches, with portfolio concentrated in the Asia/Pacific region, Central/South America, and Domestic U.S.A. Created Bankers acceptances, discounts, and liquidations.

·        

Managed accounts and correspondence for Bank-to-Bank Reimbursement in Asia. Designed and implemented a pre-advice message system for correspondent banks and maintained a signature log book of various domestic banks for funding purposes. Examined and processed interbank compensation claims.

Awards:

·        

Customer Service Excellence Award (Displaying Resourcefulness)

·        

Service Star Awards (Exceptional Teamwork)

 

 

Education

 

M.B.A., Endicott College, Van Loan School of Graduate & Professional Studies, Beverly, MA              

B.S. Business Administration, Southern New Hampshire University, Manchester, NH                           

 

                

RARA Association Operations Manager Wanted

RARA Association Operations Manager Duties 

Job Title:                     RARA Operations Manager 

Job Purpose:                Monitor Programs, maintain, plan, supervise and enhance the day to day activities and operations of the Association.                                   

Directly supervise the work of Association’s employees and the activities of the Association’s volunteers. 

Maintain good communication with the Board of Directors, recommending required changes, progress of the Association’s operations and any problem areas encountered or anticipated.

 

Operations Manager Job Duties: 

Office

·        

Answer phone, check and respond to voice & emails as required.

·        

Directly supervise the work of Association’s employee and the activities of the Association’s volunteers.

·        

Implement the Board decisions maintaining communication with the Board.

·        

Maintain office services by organizing office operations and procedures

·        

Submit monthly Report to Personnel Manager by the Friday before Scheduled Board Meeting.

·        

Submit monthly paperwork to CTI for RSVP and SCP Programs

·        

Purchase office supplies, cleaning supplies, decorations, postage stamps, food products as needed for activities including paper goods.

Calendar

·        

Prepare and Maintain Evening Activities Calendars. See separate cover for specific duties.

·        

Submit Day & Evening Program attendance sheets for billing purposes making sure all information is accurate for biller

·        

Plan and organize Evening Bowling Banquet and Christmas Party-Annual event

·        

Prepare and submit all paperwork to Special Olympics for participating athletes-Annual event

Clients/Volunteers

·        

Interview potential clients and volunteers using intake form.

·        

Maintain client and volunteer files making sure information is accurate and current.

Financial

·        

Responsible for mailing bills,  monitoring petty cash and other correspondence.

·        

Support Fundraiser Committee by tracking fundraising efforts (tickets, if applicable, and money).

·        

Provide information to grant writer for grant submissions.

·        

Prepare spreadsheet for donations and distribute to appropriate persons for thank you/acknowledgements.

·        

Review and approve all insurance coverage for the building and van.

Maintenance

·        

Maintain van including maintenance, repairs and yearly inspection.

·        

Maintain office equipment.

·        

Co-ordinate service appointments, fire and heating inspections etc.

 

Work hours are from 9:00am until 3:00pm Monday-Thursday

 

 

Resume for Michael Coutu

Michael Coutu

15 Paradise Lane • Hudson, NH 03051 • (978) 807-8257 • coutum@usa.net

 

 

 

Executive / Senior Manager: Project Management or Operations

Resourceful professional leveraging impressive management and IT capabilities to optimize program and sales operations, strengthened by stellar process improvement skills and focus on continuous learning

 

Track record for overseeing the coordination and administration of all aspects of ongoing program to include planning, organizing, staffing, leading, and controlling program activities. Adept at managing client operations from qualifying, proposal / quote generation, and product demonstrations to technical sales, system design, and after-sale follow-up as well as executing sales and marketing strategies.

Skilled in guiding financial and accounting operations, vendor relations, and billing / job costing processes. Sustained excellence in building, installing, integrating, and maintaining IS / IT network infrastructures; proficient in project planning / implementation and communicating with lay audiences regarding complex technical processes. Broad, well-rounded background compatible with needs of small to mid-range companies.

 

Operations Management / Leadership

Customer Service / Support

Project Planning / Execution

Technical Sales Strategies / Forecasts

Key Stakeholder Relations / Partnerships

Data Integration/ Reporting

Process Improvement / Cost Control

IT Network Infrastructures

Revenue / Profit Generation

Promotional Material Creation

 

CAREER HIGHLIGHTS

ELITE GAME CHANGERS, LLC, Lowell, MA • 2015-Present

Startup Company that delivers necessary services for all sales and marketing teams, which in turn empowers customers to grow.

SENIOR LEVEL COMMUNICATIONS INC., Westford, MA • 2001-2014

Company that provided customized, performance-driven solutions to clients, critical in achieving marketing, lead generation, and new sales development goals.

Vice President of Operations & Client Services • 2006-2014

Charged with optimizing company’s operations and client services, overseeing talented team of up to 12 staff and promoting customer-centric culture organization-wide. Cultivate productive, trustful client relations by effectively determining needs and ensuring smooth interactions with operations department personnel.

•     Served as essential resource in regard to all client-related projects with focus on relationship building, problem solving, and provision of highest quality of service possible; earned reputation for fostering open, respectful partnerships with clients.

      

Played important role in strategic planning and execution, as well as full range of staffing processes, including recruitment, hiring, training, evaluation, and career development.  

      

Demonstrated skill in adapting quickly to ever-changing corporate landscapes and working effectively with people of diverse cultures, backgrounds, and perspectives.

CRM Program Manager • 2001-2006

Led and managed all operations for IS / IT department, guiding strategic planning / execution processes and prioritizing short- and long-range goals. Designed, implemented, and managed large, complex proprietary database. Recruited, hired, trained, and mentored staff of 3; established productive relationships with multi-dimensional operations throughout company.

      

Orchestrated planning, design, and execution of CRM application solution corporate-wide, including development and maintenance of proprietary database containing 550K+ executive-level contacts from 150K companies and government agencies.

      

Transformed company’s data management operations from two administrative computers with series of printed binders for calling campaigns and manual billing and reporting to state-of-the art application / software system and network.

      

Efforts enabled company to expand from 12 to up to 40 staff, supporting all operations required to generate and sustain impressive growth; recognized for assuming responsibilities outside of position description and comfort zone to achieve high quality results at manageable costs.

 


 

Michael Coutu Page 2coutum@usa.net

 

 

 

CEM CONSULTING, Tyngsboro, MA • 2000-2005

Company that provided technical consultation and solutions to small businesses and individuals.

Owner / Operator

Guided financials, budgeting, and other administrative operations. Provided targeted, cost effective consultation services to range of clients with focus on diagnosis of technology-related problems; implemented detailed solutions and corrective measures. Conducted end-user training and support related to installed technologies / products.

      

Utilized extensive IT knowledge and expertise to perform range of operations, including software integration and desktop system and integrated network equipment technical support.

      

Contributed significantly to clients’ ability to develop future IT strategies, sustaining flexibility and growth.

 

BALLANTYNE COMPUTER SERVICES INC., Westford, MA • 2000-2001

Company that provided full range of computer and network services to clients.

Systems Engineer

Guided network design, equipment and file server installation / configuration, and maintenance for clients nationwide. Provided critical technical support to sales staff in strategic planning and building client base for company’s network services within Northeast U.S. Provided in-house support to corporate administrative operations. Operated as sales engineer in interfacing closely with department head to identify / support targeted technologies and provide product demonstrations to customers.

      

Orchestrated planning, analysis, and completion of range of technical projects, developing installation project plans and providing training and knowledge transfer to clients’ staff.

      

Chosen to provide emergency consulting at Gallaudet University for student registration, working with staff to identify NT configuration issues, re-organizing domain users and groups, and evaluating potential security issues.

      

Collaborated with IT staff at Braintree Electric Light Department to help resolve ongoing personnel crisis, assisting in Windows NT Server build and LAN configuration and development of strategic policies.

      

Developed / implemented upgrade strategy for MR Marketing using DSL technology and integrating legacy equipment, multiple Windows NT domains, and various stand-along workstations.

      

Facilitated rollout of new technology for company, including workstations, Lotus Notes, and WAN equipment; installed Dell computers and Windows 2000 domain.

 

CAREER NOTE

Excelled at several earlier positions, including Systems Engineer for Cohesion Inc. and Installation Engineer and Senior Data Specialist for Dynamics Research Corporation.

 

EDUCATION / CERTIFICATION / SPECIALIZED TRAINING

4 Years Coursework in Computer Science, Worcester Polytechnic Institute, Worcester, MA

Cisco Certified Design Associate (CCDA) and NetIQ Appmanager Partner Network Technical Training

 

COMPUTER SKILLS

OS:

MS Windows, MS Windows Server, Solaris, UNIX Scripting, and IRIX

 

Software:

MS Office, MS Access 2.0 Development, NetIQ Appmanager, Visio, SQL Server, ORACLE, and CAI ARCserveIT

 

ERP:

TeleMagic, MS Dynamics, Salesforce

 

Platforms:

IBM-compatible PCs, Sun Microsystems Enterprise Servers, and SGI servers

 

Storage:

RAID Technologies (StorageTek, Eurologic, Winchester Systems, etc.), and Tape Storage (StorageTek, Spectra Logic, Lacie, Sony, etc.)

 

Networking:

Cisco Systems, 3Com, LinkSYS, Asante, NetGear

 

Miscellaneous:

Luminex DVD Jukeboxes, APC UPSs, and Lucent Merlin Messaging Telecomm Systems

 

 

Resume for Patricia Barnes

PATRICIA A. BARNES

Tewksbury, MA                                                                                                   pab0323@verizon.net

978.761.7648                                                                            www.linkedin.com/in/patriciaabarnes

 

CUSTOMER SERVICE MANAGER / TRAINER

Improve customer satisfaction and sales results through consultative sales / service approach utilizing effective communication.

 

Practiced industry professional with reputation as team player with ability to achieve results through employee coaching and development. Strengths include effective training processes, program development, efficient communication, and HR performance management. Specialize in training, coaching, and developing Customer Service and Sales Representative. Background in Management, HR Performance Management, and training development programs. Professional communication skills with ability to relate to diverse population.

 

Technical Skills: Experienced in Microsoft Office Applications including: Word, Excel, and PowerPoint. Proficient in MA Registry Systems and Functions

 

Professional Experience

 

LIBERTY MUTUAL INSURANCE COMPANY, Andover, MA

Field Development Specialist                                                                                            2008 – 2016

Managed novice and experienced Sales and Service Representatives through onboarding of product, systems, and skills training through one-on-one, classroom and virtual facilitation.

·        

Led Sales Representatives toward exceeding per capita within first year and Service Representatives improving customer satisfaction with one-on- one coaching.

·        

Trained, developed, and coached Sales and Service Representatives, supporting acquisition of sales and delivery of quality customer service.

·        

Delivered training for key initiatives, including new products and systems enhancements, enhancing knowledge and skill for all impacted personnel.

·        

Applied knowledge of industry landscape for designing training procedures that align with program objectives.

·        

Developed and delivered training programs, supporting Sales and Service Representatives for enhancement to state specifics.

·        

Evaluated Representatives and identified opportunities for growth and performance enhancement for varying capability levels.

Service Manager                                                                                                                2004 – 2008

Served as Front Line Manager responsible for 15 employees in 2 Branch locations. Coached employees one-on-one in customer satisfaction as well as overall command satisfaction.

·        

Delivered Customer Satisfaction objectives through targeted communications.

·        

Collaborated with Quality Assurance team, creating optimal service through recorded calls.

·        

Worked with Sales Manager, providing support for Region / Office retention and growth.

·        

Identified opportunities for external resources, enhancing program features and streamlining processes.

·        

Analyzed phone reports, ensuring availability to customers and time service.

PATRICIA A. BARNES                    pab0323@verizon.net                                            PAGE TWO

Service Manager (continued)

·        

Assessed and strengthened talent by developing and maintaining high performing team through selective hiring and coaching.

Service Team Leader                                                                                                        2001 – 2004

Supervised and directed personnel. Ensured quality and timely customer service through review of daily workflow, work in process, and office controls. Individual training assessed through one-on-one coaching.

·        

Established cohesive and collaborative environment, maintaining focused and productive work environment.

 

Additional Positions:

Supervising Service Representative

Department Supervisor

Office Manager

Regional Administrative Supervisor

Service Supervisor

Service Representative

Personal Sales Assistant

 

Education

 

       

Associate of Liberal Arts (ALS), Management, Middlesex Community College, Lowell, MA

 

Certifications

 

       

ASTD – July 2014

o  

Designing Learning Certificate

       

The American College – August 2012

o  

Life Underwriting Training Council Fellow (LUTCF)

       

CISR – June 2005

o  

Certified Insurance Service Representative

       

Property and Casualty License

       

Life License

 

ADDITIONAL TRAINING 

-       

Compass

-       

Front Line Manager

-       

Managing for Superior Service

-       

Managing Ineffective Performance

-       

Train the Trainer

-       

WebEx Virtual Training

-       

Lync Meeting Training

Resume for MaryAnne Freedman

MaryAnne Freedman

Lowell, MA 01852

Mobile 978-821-8893

maryannefreedman@outlook.com

www.linkedin.com/in/maryannefreedman

SUMMARY

Accomplished Desktop Specialist and IT Trainer with experience working in a broad range of fast-paced industries both domestically and internationally.  Core skills include in-depth business applications expertise and astute technical troubleshooting.  Outstanding end-user training and user friendly technical documentation production.  Key team member during 12 plus large-scale organizational technical implementations.  Demonstrated skill in expressing ideas clearly and effectively.  Works well independently and on a team.

Technology Tools:

Windows OS 3-10

SCCM

Android

Audacity

Microsoft Office 95-2013

Citrix Receiver

IOS

Snagit

Microsoft Exchange

Mimecast

KwikTag

SoundForge

Active Directory

Biscom FTP

Winscribe

Photoshop Elements

Citrix Desktop Manager

Team Viewer

Various Ticketing

Premiere Elements

NetApp Snap Drive

ActiveSync

Camtasia

Adobe Acrobat Professional

PROFESSIONAL EXPERIENCE

Desktop Specialist / IT Trainer                                                                                                                                   2007-2015

Mirick O'Connell, Worcester MA - 60 attorney law firm regarded for its work in such diverse fields as technology, banking and finance, energy, insurance, life sciences, health care, education and manufacturing.

Technical Support

·        

First line response for technical support in 140 person law firm, for network, software, virtual desktop and hardware issues including mobile devices and basic printer maintenance.

·        

Performed network administration functions, creation of new user accounts and distribution lists in Microsoft Exchange along with managing full access permissions and mail flow settings.

·        

 Responsible for Active Directory OU memberships, password resets and folder level security permissions on file server.

·        

Assisted users with Citrix Receiver installs and general troubleshooting.  Restarted stalled pooled and dedicated VDI sessions with Citrix Desktop Manager.

·        

Responsible for removal of computers from AD and SCCM before applying network image on new or problem PCs and laptops, making sure PXE enabled in CMOS settings and editing local group policy settings on loaner laptops. 

·        

Retrieved individual file backups creating temporary LUN using NetApp Snap Drive.

·        

When necessary deletion of local, roaming and UPM profiles.

·        

Responsible for import / export of PST files as needed for trial research or new /departing employees.

·        

Using Mimecast Administrative Console assisted users with on-hold or blocked email.  Also reset passwords for customers receiving secure email.

·        

Administrator privileges for assisting users with sending or receiving of Biscom FTP secure emails / files.

·        

Administrator privileges for user account creation and troubleshooting of digital dictation software e.g.  Winscribe, Associate Dictation and Speech Exec.


 

MaryAnne Freedman

·        

Responsible for account creation, security settings and troubleshooting for Worldox document management system.

·        

Installed SSD drives, memory and optical drives on PCs and laptops.

·        

Developed solution for converting 5.1 channel stereo video files to practical transcription file format utilizing Premiere Elements and Audacity.

·        

Transformed functionality of existing Access databases by working cross-functionally collecting input to customize queries, forms and reports.  Also customized existing Word print macros to suit departmental needs.

·        

Due to strict security policies responsible for installs of non-standard software.  Also responsible for virus scanning of thumb drives and CDs and all downloads from sites such as Dropbox using an off domain computer.

Training

Provided user training for all general firm software products and produced 300 plus instructional handouts covering topics from Microsoft Office to file encryption.

·        

Recruited, trained and coached key stakeholders for pilot teams to promote enthusiastic firm wide engagement of new technologies.

·        

Supported software and hardware migrations from outdated systems by developing and designing effective training content and materials and applying appropriate presentation strategies for each audience.

·        

Consistently met timelines for training by managing resources and logistics efficiently and effectively.

Free Lance Training & Tech Support Contractor for Two Key Consulting Companies                         1996-2007

Compuworks, Wakefield, MA – Specializing in Training and Support of Leading Boston Law Firms, Hospitals and Massachusetts Industries.  Apogee Solutions Inc., Northborough, MA - Specializing in Sales Force Automation.

·        

Minimized employee resistance to new software implementations by providing knowledgeable pre-deployment guidance on timelines, instructional development and support requirements.

·        

Track record for outstanding platform delivery of Microsoft Access, Excel, PowerPoint, Outlook and Word.

·        

Provided technical support in demanding high volume call center for 1500 plus end users, requiring advanced Microsoft Office expertise, general software and hardware problem solving skills and remote computing troubleshooting.

·        

Chosen as lead consultant providing Oracle Siebel sales force automation (CRM) implementation and training support, throughout U.S., South America, Europe and Asia Pacific.  Known for creative problem solving skills.

·        

Consistently delivered outstanding training performance in difficult global rollouts requiring both application and business model expertise.

EDUCATION

 

University of Wisconsin-Milwaukee, B.A. in Political Science

Resume for Gerard Boggio

GERARD F. BOGGIO

SENIOR SOFTWARE DEVELOPER /

BUSINESS ANALYST

 54 AMES STREET

LAWRENCE, MA 01841

[H] 978-683-6092   |   [C] 508-633-2277  

gfboggio@gmail.com

www.linkedin.com/in/GerardBoggio

 

SUMMARY:

 

Software Developer and Business Analyst of data warehouses and data processing solutions with depth of experience in the Financial Services industry. Strength in architecting and enhancing the storage and retrieval of data for business decision making.

 

TECHNICAL SKILLS:

 

OS:

UNIX/Solaris/Linux, Windows

Languages:

Perl, Java, SQL-Plus, PL/SQL, Python, HTML, C/C++

Software:

FAME, Vision, Business Works, Business Objects, Shell Scripting, JavaScript, AutoSys, Oracle, MongoDB, MS Office (Word, Excel, Visio, PowerPoint, Project), Visual Basic (VB), SpringBatch, SOAP/XML, CVS, SVN

EXPERIENCE:

 

PUTNAM INVESTMENTS, Andover, MA                                                                                                                                1996 – 2016

Senior Software Developer / Business Analyst – Fixed Income (2007 – 2016)

Lead Developer / Analyst of the Fixed Income data warehouse application FAME which provided metrics used in Risk Analysis, trading decision making, and data modeling by Quantitative Analysts and Portfolio Managers. Provided enhancements and support of Fixed Income Trading systems.

·        

Developed and enhanced processes to convert data from a variety of vendor sources into information used in the investment decision making, portfolio projections, and risk analysis.
Skills – Perl, FAME 4GL, Java, Shell Scripting, SQL, AutoSys, CVS, Vendor Relations

·        

Programmed and enriched, through improving the speed of processing and finding additional sources of information, data extracts to internal and external systems.
Skills – Perl, FAME 4GL, SpringBatch, SQL, Shell Scripting, AutoSys, BusinssWorks

·        

Created and provided documentation to onshore and offshore staff that served as the road map for technical support, training, and system enhancements.
Skills – MS Office (Word, Excel, Visio), HTML

·        

Surveyed the user community to collect business issues. Established streamlined daily jobs cycles, reduced the number of problem tickets by more than 50% while identifying databases and processes that were no longer needed. 40% of databases and 10% of the jobs were eliminated.
Skills – Debugging, Requirements Gathering

·        

Created business requirements and functional specifications for the enhancement and migration of applications and segments of applications to new data sources, operating systems, and database platforms.
Skills – FAME 4GL, Perl, Shell Scripting, SQL*Loader, MongoDB (JSON), MS Office (Word, Excel, Visio, PowerPoint), SVN

·        

Led weekly meetings with support team, prioritizing activities and addressing problems and possible enhancements.

Senior Software Developer – Equity (1998 – 2007)

Enhanced the processing and loading of Equity analytics and metrics used in the decision making of investments to the data warehouse based on Vision.

·        

Architected, created test plans, and implemented code efficiencies for Vision and Web based applications.
Skills – Vision, Perl, Shell Scripting, AutoSys

PUTNAM INVESTMENTS, continued:

·        

Migrated to a Business Intelligence based solution, provided the system to rate the investment performance of Portfolio Managers and facilitated conversations with senior investment management.
Skills – Business Objects, Vision, DOS Batch, Requirements Gathering

·        

Enhanced and developed Excel VBA based application to evaluate and estimate the performance of securities, offering data which shaped future investment decisions.

·        

Automated the updating of Excel VBA enhancements to business user’s desktops, ensured that all application users were utilizing the latest version of the application.

·        

Enhanced contribution and attribution reporting by working with quantitative analysts to streamline code and add functionality, offering reporting with more attribute sets.
Skills – Vision, Requirements Gathering, Shell Scripting, AutoSys

·        

Mentored team members to take over the enhancement and support of the application.

Software Developer – Portfolio Systems (1996 – 1998)

Team member in the migration of portfolio systems to the software platform (CPORT).

·        

Provided business and systems analysis to create specifications and code for the conversion and reconciliation of data between platforms.
Skills – Requirements Gathering, MS Word

·        

Designed interface and conversion standard for file transfer and report distribution between hardware platforms, offering a streamlined approach to data collection and report distribution.
Skills – COBOL, DEC VMS

EDS / BLUE CROSS BLUE SHIELD OF MA, Boston, MA                                                                                                   1985 – 1996

Systems Engineer / Chief Programmer

Technical lead for institutional and professional claims processing and inquiries.

·        

Created and enhanced code to implement federal changes in claim formats in systems that would perform preliminary validation of claims before submission for payment processing.
Skills – COBOL, CICS, C/C++, JCL, VSAM, DOS Batch

·        

Investigated various hardware/software solutions and identified SuperSession as the ideal solution to integrate separate and distinct systems and provide a fully integrated user experience. Led programming of the SuperSession environment.

·        

Created code for the analysis of market data to direct efforts to extend and retain market share among Massachusetts employers.
Skills – FOCUS, JCL

·        

Supervised and trained junior programmers in support and application enhancement.

 

EDUCATION and CERTIFICATES:

 

Master of Science, Computer Information Systems, Boston University, Boston, MA

Bachelor of Science, Accounting, Bentley University, Waltham, MA

Certificate, Proficiency in UNIX, University of Massachusetts/Lowell, Lowell, MA

Certificate, Client/Server Database Design and Administration, University of Massachusetts/Lowell, Lowell, MA

Certificate, Website Design and Development, University of Massachusetts/Lowell, Lowell, MA

 

PROFESSIONAL TRAINING:

 

MongoDB: MongoDB for Developers, MongoDB for DBA’s

 

Python: In Progress

Resume for Samantha Perkins

Samantha Perkins

samanthaperkins91@gmail.com

38 Sargent street Lowell, MA 01854

(978)677-0449

 

Objectives

Obtain this job for my financial obligations in achieving an apartment, car, and furthering my experiences with this job opportunity.

Education

PennFoster High School

May 2016  High School Diploma

Experience

Dunkin Donuts | 182 Riverside Street Lowell, MA 01854

Shift leader 05/2013 – 07/2015

Make and take orders, Manage crew members, Clean store, finish and file paperwork.    

Lowell Transportation | 911 East Street Tewksbury, MA

Monitor 03/2011 – 03/2013

Monitoring clients while they ride than van to and from day programs.

Stavros Personal Care  | 210 Old Farm Rd. Amherst, MA 01002

Personal Care Assistant 09/2011 – 01/2012

Assist disabled client with living. Make her dinner, clothe and bathe her.

Subway  | 75 Middlesex Tpk. Burlington, MA 01803

Sandwich Artist 08/2015 – 02/2016

Make sandwiches, clean store, prepare food (i.e. cut up vegetables, prepare meats for cooking.) count drawers.

 

Skills

·     

Work well with people.

·     

Hard working

·     

Put in overtime as needed.

·     

Dependable

·     

Reliable

·     

Servesafe Certified