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Lowell Working Cities Initiative seeks Initiative Director

Lowell Working Cities Initiative

Job Posting: Initiative Director

Posting: July 18, 2016

Deadline: August 12, 2016

Job Title: Working Cities Initiative Director

Reports to: : Both Co-Chairs of the Working Cities Executive Board (The City of Lowell and the Coalition for a Better Acre) with the Executive Director of the Coalition for a Better Acre (CBA) having responsibility for “day-to-day” supervision and direction.

Salary: $60,000 - $ 65,000 depending upon experience and qualifications.

Summary

The City of Lowell’s Working Cities Initiative represents a collaborative effort among its 13 community partners to direct community resources to the residents of the Acre neighborhood in a more effective and efficient manner. This collaborative effort will enable Acre residents to improve their educational, economic and inclusionary situation to become self-sufficient. Reporting to the Co-Chairs and under the direct supervision of the CBA Executive Director, the Initiative Director will work with the Executive Board to implement this project. The WCC Executive Board has embraced system change and collaborative leadership as the principal pillars to improve the quality of life in the Acre neighborhood. Our “long view” goals for the neighborhood include increased education and employment and the reduction of cultural barriers for a more self-sufficient community.

This is a three-year grant funded position.

Essential Duties and Responsibilities

The Initiative Director reports directly to the Co-Chairs and Executive Board in the performance of their duties. In addition, the Initiative Director provides support to the School Readiness, Economic Development, and Language and Inclusion working groups and maintains ongoing contact with the Advisory Board, Institutional Leaders, and Donors. In order to fulfill these responsibilities, the Initiative Director will perform these essential duties:

o Oversee and manage the Working Cities Initiative program to include the following:

o Develop a strategic plan with neighborhood stakeholders and a first year action plan defining City, CBA and stakeholder responsibilities in implementing the strategic plan goals.

o Assist in the preparation of financial documents and budgets for the Working Cities Initiative program

o Work closely with the Co-Chairs and the Executive Board to implement the outlined work program, with active input from the Advisory Board.

o Establish meetings for the Working Groups and reach out to the Institutional leaders and Donors to support the program.

2

o Provide training support for the board members, as well as the Working Cities Initiative staff.

o Schedule ongoing workshops and community meetings to ensure communication with the Acre residents.

o Manage street team staff and interns.

o Implement first year work plan and create work plans for the future years.

o Oversee evaluation process and submit required reports to the funding sources.

o Provide progress reports to the Co-Chairs, Executive Board, Advisory Board and Federal Reserve Bank of Boston

o Encourage the active involvement of Acre residents in the implementation of the program

o Identify and assist in securing additional funds to support the program initiatives outlined in the annual work plans

o Develop new relationships with Acre businesses and other nonprofit partners.

o Additional duties as assigned.

Qualifications

 Bachelor’s Degree and direct relevant experience required; Master’s Degree preferred.

 Bilingual candidate preferred with intercultural background.

 Past success in managing community projects in an urban environment.

 Outstanding communication and interpersonal skills, including excellent writing skills.

 Demonstrated ability to work in a diverse environment and interact with people with different backgrounds: youth and seniors, public housing tenants, racial and ethnic minorities, public officials, etc..

 Proven ability to work efficiently and flexibly with a good sense of humor.

 Ability to work with public, nonprofit, business and community representatives with an interest in developing the Acre neighborhood.

 Self-disciplined, well-organized and able to follow through quickly.

 Creative and able to identify and initiate opportunities for system change.

 Proficient technology skills, including Word, Excel, Access and PowerPoint.

 Proficient social media skills, including Facebook, Twitter and Snapchat.

Interested applicants may apply by submitting a resume and cover letter to WORKING CITIES INITIATIVE, c/o Ms. Pamela Miller, Office Manager, Coalition for a Better Acre, 517 Moody Street, Floor 3, Lowell, MA 01854-4014. Telephone inquiries: 978 452-7523.

Online submissions may be sent to: pamela.miller@cbacre.org .

The Working Cities Initiative is committed to non-discrimination and equal opportunity in employment.

Resume for Debra Connell

Debra Connell

87 Stuart Ave                                                                                  debbieconnell65@yahoo.com  

Dracut, MA 01826                                                                                                    978-453-7128

           

Customer Service Specialist

A highly professional Customer Service/Office Support professional.  A proven record of providing friendly and enthusiastic service to customers and colleagues. Fully proficient in an office environment. Capable of handling multiple roles and completing tasks while presenting a professional demeanor.  Eager to take on new challenges and new roles.

 

Highlighted Skills


ü 

Customer & Personal Service

ü 

Clerical & Office Support

ü 

Telephone Screening

ü 

Documentation & Record Keeping

ü 

Product Knowledge

ü 

Financial Reports & A/R


 

Experience

Customer Service Rep, Albert H Notini, Lowell, MA                                        1995 – 2015

Customer Relations

·        

Conferred with customers by telephone or in person to provide information about products or services. Recommended products to customers, based on customers’ needs and interests.

·        

Received and entered orders, canceled accounts, or obtain details of complaints from customers.  Accurately recorded information into database.

·        

Followed-up on problem accounts, ensured appropriate changes were made and resolved any outstanding issues.

 

Office Support

·        

Conducted Accounts Receivable tasks as required.

·        

Prepared daily collection, post payment transactions, reported and coordinated daily bank deposits.

·        

Organized work to be accomplished by gathering and sorting documents and related information

·        

Operated a busy multi-line phone system.  Answered questions from customer are directed incoming calls to appropriate individual.

 

Education

High School Diploma, Lowell High School, Lowell, MA

 

Certified Microsoft Office Specialist-Lare Institute, Andover,MA.

Resume for Marie Faranna

MARIE FARANNA

603-401-4738 u mlf1964@comcast.net

 

A dedicated team player with 10 years of experience in Purchasing and Administrative in the retail and manufacturing industries, ability to work in a multi-faceted environment, honored for perfect attendance in work and in school.

COMPUTER SKILLS

Certifications:  Microsoft Office Specialist, Digital Literacy, Customer Service Professional,

MS Word & Excel, QuickBooks, DBA, EVO, Alpha 5 & E2 Software

 

PURCHASING SKILLS

·        

Obtained quotes from suppliers and creating Purchase Orders for electronics, aluminum, steel, rubber, plastic, hardware, shipping, cleaning and office supplies

·        

Prepared purchase orders to send our parts to outside vendor for services such as Heat Treat, Laser Cutting, Anodize or Passivation.  Kept track of my outside service purchase orders on a spreadsheet and expedited as needed

·        

Researched suppliers and prepared a comparative analysis based upon cost, quality, service, support, reliability and reputation for products

·        

Experienced in MRP (Material Requirement Planning)

·        

Requested and prepared RMA’s (Return Material Authorization)

MERCHANDISING SKILLS

·        

Packaged, and shipped internet orders, unloaded merchandise in the  receiving department 

·        

Brought merchandise out to sales floor, or in to the stock room

 

ACCOUNTS PAYABLE/ADMINISTRATIVE SKILLS

·        

Matched and posted invoices daily, and prepared weekly check runs

·        

Processed daily production and scrap reports into Alpha 5 database

·        

Generated daily production reports and emailed to the Engineers

 

CUSTOMER SERVICE SKILLS

·        

Prepared and set up the delivery of furniture with customers’

·        

Responded to customers calls once the delivery was made

·        

Set up service call to customers home for assessment of any damages

 

WORK EXPERIENCE

Lab Medical Manufacturing, Billerica, MA (Temporary Assignment)                        05/2015 – 08/2015

Buyer

Macy’s, Salem, NH                                                                                                                          2013 – 2015

Merchandising

RPP Corporation, Lawrence, MA                                                                                               09/2012 – 11/2012

Administrative Assistant/Accounts Payable

Martel Electronics Corporation, Derry, NH                                                                          2005 – 2009

Purchasing Clerk

Diversified Optical Products, Salem, NH                                                                                               1996 – 2003

Purchasing Clerk

Cabot House Furniture, Haverhill, MA                                                                                  1992 – 1996

Customer Service

EDUCATION

LARE Institute, Andover, MA                                                                                                      2015 – 2016

Business Technology Program

Greater Lawrence Technical High School, Andover, MA

 

Focus on Distributive Ed/High School Diploma Attained

Resume for Dorothea Bernier

Dorothea Bernier

l Dracut, MA  01826 l 978-905-0927 l dbernier06@outlook.com l

 

Professional Summary

Ø 

Highly skilled Customer Service Representative with 20 plus years experience in a high-volume, deadline driven environment.  Ability to build loyal account relationships through reliability, honesty, and quick and courteous attention to customer needs.  A versatile self-starter and team player with a willingness to take on greater responsibilities.  Works well independently as well as with a team with a successful employment record based on strong organizational skills, close attention to detail, thorough follow-up and follow-through. 

 

Professional Skills

ü 

Primus Systems

ü 

Microsoft Word

ü 

Microsoft Outlook

ü 

Advent

ü 

Microsoft Excel

ü 

Microsoft Windows

 

 

Professional Experience

RR Donnelley and Sons, Inc. (formerly Courier Printing Corporation)

Westford, MA

 

1989 - 2015

Account Manager / Customer Service Representative

1992 - 2015

·        

Responsible for 12 major accounts with a total of over $10 million in annual billings.  Served as a liaison between sales, manufacturing and customers from the initial order to delivery

·        

Continually monitor customers’ orders to communicate ongoing progress and/or unexpected delays with revised timelines

·        

Works closely with plant personnel to quickly resolve any unforeseen issues, notify customers, and advise on action plan

·        

Check on-hand inventory and order material needs for each project, including paper, book covers, and shipping cartons to ensure that production is not delayed due to supply shortage.

·        

Supply pertinent information and organized order file to Planners/Schedulers.

·        

Prepare alert notifications and job information to the production team, related to customized requests or special attention

·        

Handle customer complaints, promptly investigate problems, and resolve issues as quickly as possible

·        

Works collaboratively in supporting other team members when needed

 

Order Expeditor

1990 - 1992

·        

Supported eight account managers

·        

Responsible for order entry, scheduling, and ordering key components of raw materials

 

Freight Billing Clerk

1989 - 1990

·        

Responsible for freight billing

·        

Support other team members when required

 

 

 

 

Education / Training

LARE Institute, Andover, MA

MS Office Business Technology Program – Certified MS Word 2013

 

Tyngsboro High School , Tyngsboro MA  Diploma Attained

 

 

Certificate

Desktop Publishing for Sales and Customer Service Representatives

 

 

 

         

 

Resume for Michelle Holland

Michelle Holland

North Andover MA l 978-332-2126 l Mholland1031@yahoo.com

 

KEY SKILLS


·        

Appointment Scheduling

·        

Office Management

·        

Spreadsheets/Reports

·        

Document Preparation

·        

Customer Service

·        

Front Desk/ Reception

·        

Office Machines

·        

Inventory Management


CERTIFICATIONS

·        

Microsoft Word 2013

·        

Microsoft Excel 2013

·        

NRF Professional Certification Customer Service

·        

Microsoft Digital Literacy

PROFESSIONAL EXPERIENCE

Global Ware Solutions,            Haverhill, MA                                                                                   2007

Quality Assurance Inspector                                                                                                      

·        

Maintained operation excellence and achieved 100% accuracy rate on shipping orders

·        

Worked with Quality team to streamline and improve inspection process

·        

Assisted in updating documentation for quality control policies and procedures

·        

Assisted Superior with spreadsheets and reports

Law Office of David Hoey, North Reading, MA                                                                   2007-2009

Administrative Assistant/ Receptionist                                                                                  

·        

Answered phones

·        

Scheduled appointments

·        

Faxed, copied, filed documents appropriately

·        

Maintained office up keep and ordered supplies

 

Bridgewell, Salem, MA                                                                                                                                 2009-2011

Direct Support Professional                                                                                                        

·        

Assisted individuals in daily living

·        

Played a positive role in helping clients intellectually and achieve their fullest potential

·        

Performed home management

·        

Transported clients to scheduled appointments and errands

·        

Administered medications

 

EDUCATION & TRAINING

North Andover High School, N. Andover, MA                                                                                    

Ø 

High School Diploma

 

Plymouth State University, Plymouth, NH                                                                                           2006                      

Merrimack College, North Andover, MA                                                                                              2007 -2009

Ø 

Marketing & Management                                                                                                                        

 

LARE Institute, Andover, MA                                                                                                                      05/2016

Ø 

Business Technology and Customer Service

Course Work: Business Management, Marketing, Advertising, Accounting, Business Calculus, Macroeconomics and Microeconomics, Statistics, Business Law

 

Technical: Microsoft Access, Excel, Work, Outlook, PowerPoint

Resume for Michael Dooling

Michael K. Dooling, PMP

8 Jefferson Road                                                                                                          978-863-1111   C- 978-677-8056

Tewksbury, MA  01876                                                                                                                  Mdool55481@aol.com                                             ____________________________________________________________________________________

SUMMARY

Financial Services industry professional with 10 years of Project Management, 12 Years of Quality Assurance and 7 years of Trust and Custody  experience.   Strong track record of working between the Development and Business to understand each department’s needs.   Recognized as a strategic thinker with sound analytical and problem solving skills.  Ability to organize and lead teams to achieve successful results.

 

TECHNICAL SKILLS

  • Microsoft Office - MS Word, Excel, PowerPoint, Visio
  • JIRA for Agile projects
  • SharePoint, Doc Central, EDMS

 

PROFESSIONAL EXPERIENCE

Fidelity Investments, Boston, MA (04/03 to 05/16)

Personal Investing Solution Delivery

Project Manager (09/10 to 05/16)

  • Saved 33% in projects costs by combining two projects into one ---used synergies for Development and Testing
  • Built and maintained relationships with the Business, Technology and Design
  • Worked with Legal and Compliance groups to review changes to Fidelity.com
  • Worked on multiple projects related to Retail Accounts, Managed Accounts products and Life Insurance products
  • Worked with Responsive Design for Mobile Apps
  • Managed a Client Experience Queue with a $1,000,000 budget
  • Responsible for the overall project schedule, budget and scope of multiple complex projects
  • Made decisions that impacted  the ability to complete deliverables for multiple projects
  • Identified and mitigated risks – communicated and escalated to the project stakeholders
  • Agile and Waterfall experience
  • Used JIRA for Stories and Bug Defect tracking
  • Used Sharepoint, EDMS and Doc Central as document repositories
  • Led a PM Forum for two years (2013 – 2015) – got internal and external speakers and organized sessions

 

 Senior Business Analyst (09/06 to 09/10)

  • Worked on projects including : Income Strategy Evaluator for pre-retirees, WAS Referrals and helped coordinate seven nationwide presentations with Fidelity Advisors and Clients
  • Wrote Requirements and Stories
  • Organized BAT testing
  • Understood and was accountable for all Software Development Life Cycle phases

 

Senior Quality Assurance Analyst (04/03 to 09/06)

  • Tested multiple platforms: NetBenefits, Plan Sponsor Webstation and One Fidelity projects
  • QA coordinator for monthly overnight Production installs
  • Responsible for white box testing
  • Used Quality Center as a defect tracking tool

Thomson Financial,  Boston, MA  (07/01 to 08/02)

Portfolio Accounting and information provider

Senior Quality Assurance Analyst

  • Tested new web based performance measurement system
  • Responsible for white and black box testing
  • Worked with multiple clients on BETA testing of new performance product

Supply Works, Inc.   Bedford, MA   (6/00 to 6/01)

Pre-IPO B2B Manufacturing E-procurement software

QA Lead Engineer

  • Developed and implemented Test Plans and Procedures for all Products
  • Coordinated bug triage sessions with VP of Development
  • Used Quality Center as a defect tracking tool

 

Block Financial Corp    Cambridge, MA   (9/97 to 6/00)

Producers of TaxCut, the award winning personal tax software package from H&R Block

Quality Assurance Manager –User Interface Group 

  • Established and managed a newly created UI QA Group – supervise, train and review a staff of six QA Engineers
  • Developed testing procedures for the UI Group
  • Used Mercury Test Director as a defect tracking tool
  • Acting Director of the entire QA Department over a 9 month period – 2 managers and 25 staff members

 

Shaw Data Services, Inc.   Boston, MA (8/93 to 9/97)

Portfolio Accounting for large Financial Institutions

Quality Assurance Manager – Online Product (6/96 to 9/97) 

  • Conducted collaborative testing with Charles River Development – Block Trading
  • Point person for BETA test at Invesco.  Coordinated the switch from batch to real time system for three weeks in the Atlanta headquarters
  • Managed five QA engineers – two internal and three remote
  • Used ClearQuest as a defect tracking tool

 

The Boston Company,  Boston, MA  (9/86 to 8/93)

Trust Accounting for pension plans of major corporations

Account Supervisor/ Trust Officer (1/90 to 8/93) 

  • Responsible for domestic and international relationships of fourteen institutional clients totaling over nine billion dollars.   Types of accounts included pension, stock ownership, retirement and 401K plans
  • Coordinated monthly accounting reports for my assigned relationships
  • Participated in client visits and presentations
  • Had signoff authority for Corporate Actions up to $300,000 

 

CERTIFICATIONS

 

  • PMP Certified by PMI – June 2012 

 

EDUCATION

 

Bentley College, Waltham, MA  (1986)

Bachelor of Science in Finance

Associate Degree in Accountancy

Associate Degree in Marketing

 

VOLUNTEER

 

  • Supervise girls and Cookie Booth sales for Troop 66771 in Tewksbury
  • Umpire games for the Easter Sales annual fundraiser
  • Knights of Columbus – Easter Plant sales, Food Drives, Special Needs Prom, Fundraising
  • President of a Candlepin Bowling League (2012 to present)

Resume for Aaron Rosenweig

Aaron Rosenweig

8 Chiswick Road # 26         Aaron.Rosenweig@gmail.com

Brighton, MA 02135         Cell: (201) 693-8283

 

 

EMPLOYMENT________________________________________________________Oxfam America, Boston, MA, Senior Accounts Payable Coordinator        February 2016-April 2016

Processed invoices by coding and keying into Oracle

Processed weekly wire payments using TD Treasury

Handled weekly check runs

Resolved accounts payable discrepancies with vendors and co-workers

 

Cambridge Brands, Cambridge, MA, Accounts Payable Specialist     August 2006-November 2015

Processed invoices by coding and keying into Oracle

Handled semi-weekly check runs.

Resolved accounts payable discrepancies with vendors and co-workers

Produced daily production reports for 3 production departments

Ran company store

Saved company $700 a month by initiating Fed Ex shipments online

Worked on team to plan company events

Started as a temporary employee thru Accountemps in August 2006 and became a permanent employee in March 2007

 

VOLUNTEER EXPERIENCE_________________________________________________

Chiswick Court Condo, Brighton, MA, Condo Board President March 2009-Present

Combined Jewish Philanthropies, Boston, MA, Event Planning October 2008-Present

 

EDUCATION_______________________________________________________________

Curry College, Milton, Massachusetts May 2005

Graduated Cum Laude

Bachelor of Arts in Management

Dean’s List: Spring 2004, Fall 2004, Spring 2005

 

Mitchell College, New London, Connecticut May 2003

Associate Degree in Business Management

Commendable Scholar List: Fall 2002, Spring 2003

 

RELATED EXPERIENCE________________________________________________

Milton Academy, Milton, Massachusetts, Business Office Intern          January 2005-April 2005

Performed accounting functions including journal entries and account reconciliation

Recorded purchase order information

 

SKILLS & ABILITIES____________________________________________________

Proficient using MS Word, Excel, Access, PowerPoint, BlackBaud, Elite, Great Plains, Oracle, Peachtree, QuickBooks and Tiger Paw 

Resume for Michael Dougan

Michael F. Dougan

                        Address: 186 River Street, Billerica, MA 01821                    Cell Phone: (978) 808-3504

                        MichaelFDougan@gmail.com                                                     http://www.linkedin.com/in/michaeldougan

 

Experience Summary

25+ years of progressive experience in the banking industry. Highly skilled in documentary and contract transactions. Management experience. Excel in retaining customer relationships. Solid background in:

·        

International trade with concentration in letters of credit and international payment mechanisms

·        

Commercial lending with specialization in large ticket equipment leasing and commercial loans

·        

Consumer lending with emphasis on home equity and revolving loan products

·        

Conversions and special projects with focus on testing and training

 

Professional Experience & Accomplishments

 

Royal Bank of Scotland PLC , Medford, MA

Assistant Vice President, Team Leader, Standby Letter of Credit Department                                                Apr. 2012 – present                                                   Apr 2012 to May 2012

Assisted the Standby Operations Manager as needed in various departmental processes, while serving as Team Leader for a U.S. & Canada Branch outsourcing team of three employees, overseeing daily execution of Standby Letter of Credit processing.

·        

Worked on various special projects including Project Unicorn (the migration of assets from RBS N.V. to RBS PLC) and Project Maple Leaf (the outsourcing of processing from Montreal to Boston).

·        

Served as Systems Administrator and point person for the Mover/Joiner/Leaver process for the Standby Team.

·        

Ran periodic reporting and reconciliation for several RBS business line applications.

·        

Maintain online policies, procedures and relevant departmental documentation.

·        

Handle Risk Management, Audit, and Lean requests, as needed.

Awards:

·        

2012 RBS Continuous Improvement & Innovation Awards (nominee)

·        

Good Banking Award (Living the Credo/Teamwork)

 

Royal Bank of Scotland N.V. & Citizens Financial Group, Medford, MA                                                                                               

Assistant Vice President, Local Lean Change Agent, Lean Transformation Group                                         Oct. 2011 – Apr. 2012

Assumed the role of Local Lean Change Agent with the RBS Citizens Lean Deployment Team to affect Lean Transformation within the International Trade Service Divisions of RBS Citizens, RBS N.V., and the Wholesale Lockbox business lines.

·        

Provided Lean Leaders and Lean Change Agents with understanding of current processes and contacts in the International Trade business.

·        

Helped drive the business during Lean deployment by leading continuous improvement activity, delivering training, coaching, and supporting manager capability to realize opportunities, while supporting the Lean Leader and Agents in all phases of the Transformation process.

·        

Led a team to create the Lean Journey Wall to launch the Sustain phase, and acted as a liaison between the Lean Sustain Team, Work-Out Group, and Business Line Management.

Award:

·        

Good Banking Award (Advancing Strategic Priorities)

 

ABN-Amro Bank, N.V. / Royal Bank of Scotland N.V., Medford, MA

Assistant Vice President, Team Leader, Standby Billing Department                                                              Apr. 2009 – Oct.  2011

Served as Team Leader for a group of four employees, responsible for managing all aspects of Standby Billing Department, including Billing, Reconciliation, Accrual/Amortization, Tracing, Collections, and Recovery.

·        

Traveled to Chennai, India in order to assist with outsourcing of Standby Billing responsibilities, including training.

·        

Streamlined the foreign exchange transaction procedures between the RBS N.V. Standby Department and Citizens Bank Foreign Exchange Department.

·        

Ensured strict compliance with bank’s internal guidelines procedures and policies, external regulatory bodies, as well as adherence to OFAC, Anti Money Laundering, audit requirements, and risk management practices, while processing Standby Letter of Credit transactions.

Awards:

·        

2011 RBS Citizens Excellence Award (Efficiency & Agility)

·        

2011 RBS Continuous Improvement & Innovation Awards (nominee)

 

Citizens Bank, Medford, MA

Assistant Vice President, International Trade Specialist, Standby Letter of Credit Department               Oct. 2001 – Apr. 2009

Provided financial solutions for small to mid-size corporate business customers, including issuance, advising, amendment, participation in/out, transfers and assignment of proceeds, payment or refinance of Standby Letters of Credit.

·        

Coordinated implementation and upgrades of BankTrade International Trade system, as well as roll out of Money Manager GPS system for Automated Clearing House (ACH Debit and Credit) Transactions.

·        

Researched and created customers and banks in BankTrade required from acquisitions from the Mid-Atlantic Mellon Bank retail network purchase and integration of 2002, to the Charter One Conversion.

·        

Assisted upgrading BankTrade and wire-room SWIFT messaging to comply with Project Fusion rebranding initiative.

·        

Assisted our Participation Group in development and scoping of reporting feed between the International and Commercial Loan systems to reduce processing time of cash flow, set up, and reporting.

·        

Served as chairman of the RBS Citizens, N.A. Manufacturing Advisory Committee to improve Customer Service.

Awards:

·        

Quarterly Credo Moment Recognition (Excellence with Colleagues)  

·        

CFG Certification (Achieving Excellence in Risk Management)

BancBoston Leasing Inc. / Fleet Capital Corp., Boston, MA                                                                                                                                                                    

Contract Coordinator                                                                                                                                                 Oct. 1997 – Aug. 2001

Orchestrated timely and proper documentation of financial documents including: tax (true) leases, finance leases (lease purchases), true debt/unsecured (“loan/notes”), and hybrid transactions involving bonds and letters of credit for a portfolio for leasing clients in the Continental U.S. valued from one hundred thousand to fifty million dollars per lease transaction monthly.

·        

In accordance with UCC Article 9, filed UCC financial statements and fixture filings to insure that individual lease deals were perfected and that the Leasing Department had the first priority lien position.

·        

Coordinated with Syndication Representatives in order to facilitate selling the commercial paper to an outside investor, (“participating” party) and investigated ways to streamline the syndication process.

·        

Assisted the Sales Division and Commercial/Asset-Based Lending with leased transactions. Supplied information to Equipment Management Divisions and Collections/Workout, as needed.

·        

Trained coworkers during the implementation of a new lease operating system.

Awards:

·        

Silver and multiple Bronze Stars (Exceptional Teamwork and Initiative)

·        

“The Rock” (Best Employee of the Month)

·        

Best Producer Award (Outstanding Ability to Close Deals in Difficult Situations)

 

Bank of Boston, Boston, MA                                                                            

Letter of Credit Professional, Export Letter of Credit Department                                                                 May 1991 – Oct. 1997

Administered document examination and release of funds under International Trade Export letters of credit for large corporate banking customers totaling two hundred thousand to 4.75 million dollars daily.

·        

Advised letters of credit for use in international export for a large cross-section of overseas correspondent banks, including overseas Bank of Boston branches, with portfolio concentrated in the Asia/Pacific region, Central/South America, and Domestic U.S.A. Created Bankers acceptances, discounts, and liquidations.

·        

Managed accounts and correspondence for Bank-to-Bank Reimbursement in Asia. Designed and implemented a pre-advice message system for correspondent banks and maintained a signature log book of various domestic banks for funding purposes. Examined and processed interbank compensation claims.

Awards:

·        

Customer Service Excellence Award (Displaying Resourcefulness)

·        

Service Star Awards (Exceptional Teamwork)

 

 

Education

 

M.B.A., Endicott College, Van Loan School of Graduate & Professional Studies, Beverly, MA              

B.S. Business Administration, Southern New Hampshire University, Manchester, NH                           

 

                

RARA Association Operations Manager Wanted

RARA Association Operations Manager Duties 

Job Title:                     RARA Operations Manager 

Job Purpose:                Monitor Programs, maintain, plan, supervise and enhance the day to day activities and operations of the Association.                                   

Directly supervise the work of Association’s employees and the activities of the Association’s volunteers. 

Maintain good communication with the Board of Directors, recommending required changes, progress of the Association’s operations and any problem areas encountered or anticipated.

 

Operations Manager Job Duties: 

Office

·        

Answer phone, check and respond to voice & emails as required.

·        

Directly supervise the work of Association’s employee and the activities of the Association’s volunteers.

·        

Implement the Board decisions maintaining communication with the Board.

·        

Maintain office services by organizing office operations and procedures

·        

Submit monthly Report to Personnel Manager by the Friday before Scheduled Board Meeting.

·        

Submit monthly paperwork to CTI for RSVP and SCP Programs

·        

Purchase office supplies, cleaning supplies, decorations, postage stamps, food products as needed for activities including paper goods.

Calendar

·        

Prepare and Maintain Evening Activities Calendars. See separate cover for specific duties.

·        

Submit Day & Evening Program attendance sheets for billing purposes making sure all information is accurate for biller

·        

Plan and organize Evening Bowling Banquet and Christmas Party-Annual event

·        

Prepare and submit all paperwork to Special Olympics for participating athletes-Annual event

Clients/Volunteers

·        

Interview potential clients and volunteers using intake form.

·        

Maintain client and volunteer files making sure information is accurate and current.

Financial

·        

Responsible for mailing bills,  monitoring petty cash and other correspondence.

·        

Support Fundraiser Committee by tracking fundraising efforts (tickets, if applicable, and money).

·        

Provide information to grant writer for grant submissions.

·        

Prepare spreadsheet for donations and distribute to appropriate persons for thank you/acknowledgements.

·        

Review and approve all insurance coverage for the building and van.

Maintenance

·        

Maintain van including maintenance, repairs and yearly inspection.

·        

Maintain office equipment.

·        

Co-ordinate service appointments, fire and heating inspections etc.

 

Work hours are from 9:00am until 3:00pm Monday-Thursday

 

 

Resume for Michael Coutu

Michael Coutu

15 Paradise Lane • Hudson, NH 03051 • (978) 807-8257 • coutum@usa.net

 

 

 

Executive / Senior Manager: Project Management or Operations

Resourceful professional leveraging impressive management and IT capabilities to optimize program and sales operations, strengthened by stellar process improvement skills and focus on continuous learning

 

Track record for overseeing the coordination and administration of all aspects of ongoing program to include planning, organizing, staffing, leading, and controlling program activities. Adept at managing client operations from qualifying, proposal / quote generation, and product demonstrations to technical sales, system design, and after-sale follow-up as well as executing sales and marketing strategies.

Skilled in guiding financial and accounting operations, vendor relations, and billing / job costing processes. Sustained excellence in building, installing, integrating, and maintaining IS / IT network infrastructures; proficient in project planning / implementation and communicating with lay audiences regarding complex technical processes. Broad, well-rounded background compatible with needs of small to mid-range companies.

 

Operations Management / Leadership

Customer Service / Support

Project Planning / Execution

Technical Sales Strategies / Forecasts

Key Stakeholder Relations / Partnerships

Data Integration/ Reporting

Process Improvement / Cost Control

IT Network Infrastructures

Revenue / Profit Generation

Promotional Material Creation

 

CAREER HIGHLIGHTS

ELITE GAME CHANGERS, LLC, Lowell, MA • 2015-Present

Startup Company that delivers necessary services for all sales and marketing teams, which in turn empowers customers to grow.

SENIOR LEVEL COMMUNICATIONS INC., Westford, MA • 2001-2014

Company that provided customized, performance-driven solutions to clients, critical in achieving marketing, lead generation, and new sales development goals.

Vice President of Operations & Client Services • 2006-2014

Charged with optimizing company’s operations and client services, overseeing talented team of up to 12 staff and promoting customer-centric culture organization-wide. Cultivate productive, trustful client relations by effectively determining needs and ensuring smooth interactions with operations department personnel.

•     Served as essential resource in regard to all client-related projects with focus on relationship building, problem solving, and provision of highest quality of service possible; earned reputation for fostering open, respectful partnerships with clients.

      

Played important role in strategic planning and execution, as well as full range of staffing processes, including recruitment, hiring, training, evaluation, and career development.  

      

Demonstrated skill in adapting quickly to ever-changing corporate landscapes and working effectively with people of diverse cultures, backgrounds, and perspectives.

CRM Program Manager • 2001-2006

Led and managed all operations for IS / IT department, guiding strategic planning / execution processes and prioritizing short- and long-range goals. Designed, implemented, and managed large, complex proprietary database. Recruited, hired, trained, and mentored staff of 3; established productive relationships with multi-dimensional operations throughout company.

      

Orchestrated planning, design, and execution of CRM application solution corporate-wide, including development and maintenance of proprietary database containing 550K+ executive-level contacts from 150K companies and government agencies.

      

Transformed company’s data management operations from two administrative computers with series of printed binders for calling campaigns and manual billing and reporting to state-of-the art application / software system and network.

      

Efforts enabled company to expand from 12 to up to 40 staff, supporting all operations required to generate and sustain impressive growth; recognized for assuming responsibilities outside of position description and comfort zone to achieve high quality results at manageable costs.

 


 

Michael Coutu Page 2coutum@usa.net

 

 

 

CEM CONSULTING, Tyngsboro, MA • 2000-2005

Company that provided technical consultation and solutions to small businesses and individuals.

Owner / Operator

Guided financials, budgeting, and other administrative operations. Provided targeted, cost effective consultation services to range of clients with focus on diagnosis of technology-related problems; implemented detailed solutions and corrective measures. Conducted end-user training and support related to installed technologies / products.

      

Utilized extensive IT knowledge and expertise to perform range of operations, including software integration and desktop system and integrated network equipment technical support.

      

Contributed significantly to clients’ ability to develop future IT strategies, sustaining flexibility and growth.

 

BALLANTYNE COMPUTER SERVICES INC., Westford, MA • 2000-2001

Company that provided full range of computer and network services to clients.

Systems Engineer

Guided network design, equipment and file server installation / configuration, and maintenance for clients nationwide. Provided critical technical support to sales staff in strategic planning and building client base for company’s network services within Northeast U.S. Provided in-house support to corporate administrative operations. Operated as sales engineer in interfacing closely with department head to identify / support targeted technologies and provide product demonstrations to customers.

      

Orchestrated planning, analysis, and completion of range of technical projects, developing installation project plans and providing training and knowledge transfer to clients’ staff.

      

Chosen to provide emergency consulting at Gallaudet University for student registration, working with staff to identify NT configuration issues, re-organizing domain users and groups, and evaluating potential security issues.

      

Collaborated with IT staff at Braintree Electric Light Department to help resolve ongoing personnel crisis, assisting in Windows NT Server build and LAN configuration and development of strategic policies.

      

Developed / implemented upgrade strategy for MR Marketing using DSL technology and integrating legacy equipment, multiple Windows NT domains, and various stand-along workstations.

      

Facilitated rollout of new technology for company, including workstations, Lotus Notes, and WAN equipment; installed Dell computers and Windows 2000 domain.

 

CAREER NOTE

Excelled at several earlier positions, including Systems Engineer for Cohesion Inc. and Installation Engineer and Senior Data Specialist for Dynamics Research Corporation.

 

EDUCATION / CERTIFICATION / SPECIALIZED TRAINING

4 Years Coursework in Computer Science, Worcester Polytechnic Institute, Worcester, MA

Cisco Certified Design Associate (CCDA) and NetIQ Appmanager Partner Network Technical Training

 

COMPUTER SKILLS

OS:

MS Windows, MS Windows Server, Solaris, UNIX Scripting, and IRIX

 

Software:

MS Office, MS Access 2.0 Development, NetIQ Appmanager, Visio, SQL Server, ORACLE, and CAI ARCserveIT

 

ERP:

TeleMagic, MS Dynamics, Salesforce

 

Platforms:

IBM-compatible PCs, Sun Microsystems Enterprise Servers, and SGI servers

 

Storage:

RAID Technologies (StorageTek, Eurologic, Winchester Systems, etc.), and Tape Storage (StorageTek, Spectra Logic, Lacie, Sony, etc.)

 

Networking:

Cisco Systems, 3Com, LinkSYS, Asante, NetGear

 

Miscellaneous:

Luminex DVD Jukeboxes, APC UPSs, and Lucent Merlin Messaging Telecomm Systems