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Resume for Brian Nicklas

Brian E. Nicklas

37 Alice Drive Apt. 3 * Concord, NH 03303 * 978-549-5985 * [email protected] ____________________________________________________________________________________­­­­­­­­


OBJECTIVE: A dedicated professional seeking a home-based position that allows me to utilize my communication, problem solving and organizational skills.



     SQA Testing & Methodologies      Test Plans, Cases & Processes                  Scripting & Documentation

     Defect Tracking                         QA Standards                                           Test Strategies & Coverages

     Windows 7 & 10                        JIRA, HP Quality Center & Access         Regression & Negative Testing



  • Result-driven Quality Assurance professional with solid knowledge in manual software
  • Extensive experience with testing web based software using defect tracking tools such as JIRA and

HP Quality Center (ALM)

  • Experience in Positive and Negative Validation and Verification, Boundary Values Analysis, Functional,

Integration, Regression, Ad-hoc (Exploratory) tests

  • Strong understanding of Software Testing Life Cycle
  • Basic SQL skills can write simple SQL queries for Backend testing
  • Self-driven and self-motivated person with great communication skills
  • Comfortable working as a member of integrated team as well as independently



Worcester Polytechnic Institute – Worcester, MA                                                                         2003

     BS Electrical Engineering



QuintilesIMS – Cambridge, MA                                                                                       2012 – 2016

SQA Engineer I

  • Created, approved, executed and reviewed manual test scripts for web based applications using


  • Documented test results by noting actual results and marking steps pass or fail in HP Quality Center
  • Reported defects with software and specifications by entering tickets and screenshots into JIRA
  • Served as SQA release lead by working with managers and submitting reports
  • Functioned as scrum master by ensuring tasks are assigned and completed
  • Validated defect fixes by running steps in defect report
  • Queried databases using SQL Statements in Microsoft Access


Idea Integration – Nashua, NH                                                                                       2012 – 2016

Software Tester I

  • Executed manual rating test cases for web based insurance software
  • Documented test results by marking testing procedures pass or fail and pasting screenshots of

premium calculations into calculation workbooks

  • Communicated with software developers by entering defects in Quality Center
  • Verified code correction upon release of new software versions by executing tests cases that failed in the previous versions 

Brian E. Nicklas                                                                                                                                          Page 2 

Pepsi – Ayer, MA                                                                                                         2009 – 2011

Machine Operator

  • Operated and maintained packing machines
  • Assisted machine operators by packing boxes onto pallets
  • Complied with FDA, GMP and OSHA guidelines


Bose Corp. – Framingham, MA (Randstad In House Services)                                              2006 – 2008

Software Engineer


Developed manual testing procedures for software embedded in consumer electronics


Tested for overall product performance according to user interface guidelines


Performed release management


Substituted as a team lead for two different projects


Communicated with software developers by filing defect reports using Soffront Trackweb


Verified code correction upon release of new software versions


Instrumentation Labs – Lexington, MA (Advantage Resourcing)                                                      2005

Software Tester


Executed automated and manual software testing procedures on a PC based device


Created automated test scripts by record and playback in Segue Silk


Completed documentation necessary to support testing activities


Communicated with software developers by filing defect reports using PVCS Tracker


Utilized a traceability matrix to verify all requirements were tested


Performed and traced software release management


Bose Corp. – Framingham, MA (Randstad In House Services)                                              2003 – 2005

Test Technician


Executed manual testing procedures on software embedded in consumer electronics


Completed documentation necessary to support testing activities


Communicated with software developers by filing defect reports using Soffront Trackweb



Eagle Scout


References Available Upon Request




Resume for David Leduc


17 Beaver Street

Lowell, MA 01850

(978) 458-0608

[email protected]


OBJECTIVE:           A position in Facilities/Maintenance/Custodial.



Forklift Training

CPR & First Aid Certified

Supervisory Training

Flood Training

First Response Training

Harassment Training

Fire Control Training

Certified Hazmat Technician 

Bright Tech Floor Cleaning




06/12 - Present             Brunswick - Lowell, MA                         




Oil & clean lanes


Replace pit carpets


Clean & repair lane machine


Repair ball returns


Miscellaneous functions


09/08 –  09/10       Central Food Ministries – Lowell, MA     

Warehouse Lead Man (volunteer)


2006 – 2008          Federal Fiber and Fabric, Inc. - Lowell, MA       

Production Assembler

§ Assembled tents and air beams using small hand tools and various chemicals.


2001 – 2006          MA Treatment Center - Bridgewater, MA                                                                                   Inventory Control Specialist


§ Inventoried cleaning chemicals

§ Ensured all bottles had hazard labels and MSDS sheets.


1999 – 2000         University of MA - Lowell, MA                       

Facilities Worker/Maintenance


§ Secured all buildings and grounds daily, changed locks, boarded up broken windows, etc.

§ Checked safety of equipment (wires, brakes, adjustments and fluids) to prevent accidents.

§ Kept a daily log of contractors on the grounds.

§ Escorted visitors on campus and answered any questions.

§ Repaired sprinkler system to fire code standards.


1988 – 1998          Textron Specialty Materials, Lowell, M A          

Maintenance Worker


§ Inventoried and secured hazardous chemicals on a daily basis.

§ Repaired and kept up buildings and equipment to prevent down time.

§ Supervised team workers in maintenance department/operated forklift in warehouse.

§ Assisted trades people.



EDUCATION:   Lowell High School - Lowell, MA     GED Program       

Resume for Eric Young

Certified Financial Planner

Eric J Young


Certified Financial Planner/ Licensed Broker experienced in implementing complex saving, income and risk management for people in all financial situations, to ensure client’s retirement plans will work well into the future.




Communication, Asses Risk Tolerance, Planning Strategies




Income Planning, Asset Allocation,

Gifting, Estate Planning


Taxes, Plan Performance,

End of Year Info


Work Experience

Licensed BANKER – Citizens Bank Goffstown, New Hampshire   June 15 – Sep 16


Recent 100% customer satisfaction from surveys.


Recently within top 10 for referred investment sales.


Profiled customer to uncover outside bank/investment assets.


Assisted clients with investment and retirement planning


228% of Q2 Banking Goal achieved

FINANCIAL RELATIONSHIP SPECIALIST – Manchester, New Hampshire   August 14 – May 15


Positioned Bank's products to individuals and small companies.


Sold annuities to help customers attain income and savings goals.


Made referrals to TD Ameritrade - 2nd in region 97% of annual goal

before the end of 2nd quarter.

INSIDE SALES REP – Deluxe Corporation – Groton, Massachusetts   March 14 – July 14


Positioned Company's high quality products to small business.


Encouraged firms to update their marketing and website presence with Company.


Adhered to strict quality control and security especially checks.



Retained assets of terminated 401(k) participants.


Assisted clients who kept assets with Fidelity with retirement savings and investment guidance.


 Consistently met sales goals as set by Company.


Came in 2nd out of 300 reps in one investment campaign


Assisted existing and new clients with consolidations to Company.


Assisted clients with overall financial and retirement planning


Northeastern University, Boston, MA, BS Economics

Hesser College, Manchester, NH AS Business Management                                                                                                                                      

Licenses and Certifications           



Series 7


Series 66


NH Insurance Producer License

Resume for Faith Jordan


Ayer, MA 01432

 978.430.3275  [email protected]


Professional Summary


Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced

Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities.  Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines.  Capability to learn new skills and software effectively and efficiently.



Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now

Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)


Professional Experience


BrooKS AUTOMATION, INC., Chelmsford, MA                                                                                             2016

A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.

Senior Benefits Analyst Contractor – (Jul – Nov 2016)

Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution.  Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.


PLUMCHOICE, InC., Lowell, MA                                                                                                                             2016                      

The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. 

HR Contractor - (Jan - May 2016)

Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.


KBACE TECHNOLOGIES, INC., Nashua, NH                                                                                                            2015 to 2016

A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.

HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)

Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.


MONSTER WORLDWIDE, INC., Weston, MA                                                                                                        2010 to 2015

The parent company of, the premier global online employment solution for people seeking jobs and the employers who need great people.

Human Resource Information Service (HRIS) Support Specialist – (Jun  2011 – Feb 2015)             

Managed three areas of responsibility for > 1700 US employees:


Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.

FAITH A. JORDAN                  [email protected]                                   Page 2 of 2


Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.


Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.


Ensured all benefit-related activities were compliant with federal and state regulations.


Coordinated OAB component of the annual benefit open enrollment.


Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.


OAB Issue Resolution  


Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.


Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.


Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.

HRIS/Interface Projects


Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.


Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.


Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.  


Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.

Process Improvement


Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.


Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.

HR Administrator (Contract) (Sep 2010 – Jun  2011)

Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.


Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files. 


WELCH FOODS INC., Concord, MA                                                                                                                           1999 to 2010

A leading branded manufacturer of food and beverage products with annual sales of $700 million.

Benefits Coordinator

Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files.  Prepared and processed all benefit-related payroll changes.  Managed service and retirement award programs. 


Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.


Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files. 


Facilitated compliance with COBRA regulations. 


Promoted from Human Resources Assistant to Benefits Coordinator.




Accounting, Business, and Computers, Cuyahoga Community CollegeWarrensville Heights, OH




LOAVES & FISHES FOOD PANTRY, INC., Devens, MA                                                                       2015; 2016

Provides food and temporary support services to local area residents.


Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills.  Assist in maintaining GiftWorks database.

Resume for Debbie Pucci


Debbie Pucci                                                       [email protected]



Operations Analyst / Procurement Planner    

Utilize analytical and quantitative methods, enhancing supply chain processes


  • Strong analytical, problem solving and business communication skills.
  • Collaborative daily interaction with cross-functional teams to maintain and meet organizational goals and objectives.  Effectively present information.
  • Monitor demand drivers, suppliers, sales orders, shipments and on-time delivery.




Master of Business Administration, Southern New Hampshire University, Manchester, NH, GPA 3.87

Bachelor of Science, Business Management, Merrimack College, North Andover, MA




Proficient in SAP, Excel, Word, PowerPoint, Visio


Inventory Analysis and metrics


Demand Planning and Procurement


Certified Lean Six Sigma Green Belt                      


Supply Chain Analysis


Production Scheduling and Control


Drive Continuous Process Improvement and Tools


Customer Focused





Contracting                                                                                                                                       2016 to Present


ST. JUDE MEDICAL (SJM), Westford, MA                                                                                                 2014 to 2015

Senior Production Planner

Utilizing SAP and working closely with Global Planning, planned production schedules and released work orders for manufacturing catheters. Monitored Takt time and material flow through shop floor control.


Maintained targeted number-of-days inventory for stocked items.  Maintained accurate SAP data.


Determined manufacturing schedule based on Takt time, capacity and transit time.


Provided Supply Chain Metrics and analytical support.  Contributed in Projects, Forecasting and S&OP.


Assisted NPI team in preparing to move a portion of SMJ’s manufactured products to their Costa Rica plant.


PETEDGE CORPORATION, Beverly, MA                                                                                                    2013 to 2014

Buyer/ Planner, Inventory Management

Utilizing Forecast 21 and Oracle, followed by SAP implementation, validated data constantly, reviewed historical sales trends, researched demand drivers, evaluated forecast results, and revised forecasts as needed.


Provided collaborative approach working with Sales, Marketing, Retail Merchandising, and Finance, obtaining and ensuring current and accurate demand forecasts.


Validated data, researched and resolved MRP discrepancies, managed procurement, and established good working relations with vendors, helping meet operational requirements.


Created and verified Purchase Orders with factories.  Determined total lead time and Manufacturing Schedules.




Debbie Pucci                      [email protected]                                     Page Two


3M COMPANY, Chelmsford, MA                                                                                                                2011 to 2012

Lean Supply Chain Analyst

Utilizing Oracle, provided planning, scheduling, and production control for heat shrink products, 3-shifts per day and 6 - 7 days per week. Performed Value Stream Mapping. Reconciled daily work order verifications and month-end inventory reports.


Monitored Forecasts against Actual Sales; Revised Reorder Points and Safety Stock levels as required, driving customer satisfaction.


Tracked Capacity Constraints, WIP, and Cycle Time, EOQ / Production Lot Sizes, utilizing proprietary calculator.


Manually loaded BOMs, Routings, and Planning Parameters for ECO’s and new SKU’s/product numbers.


Collaborated, negotiated, and worked cross-functionally, assisting with continuous process improvement activities.


Enhanced decision-making by providing analytical support, including Supply Chain Metrics.


Improved customer service level by adjusting and monitoring supermarket / safety stock inventory levels.



TEXTRON DEFENSE SYSTEMS, Wilmington, MA                                                                                      2006 to 2011

Senior Material Planner

Utilizing SAP, coordinated material movement from receiving through incoming inspection, stockroom, to production floor. Primarily responsible for all electronics and printed circuit boards (PCBs) for Military Defense Factory.


Worked with Commodity Team, validated MRP data and SAP parameters; customer focused.

Provided strong facilitation and participation on Lean Six Sigma Teams:


Collaboratively implemented Kanban in all electronics and printed circuit board manufacturing areas.


My Team Reduced Cycle Time by 50% for ECO implementations for all electronics and PCBs.


Owner, Tutoring Agency (Grades 1-12)                                                                                                  2002 - 2006


SIEMENS INDUSTRY, INC., formerly US Filter, Lowell, MA                                                                 2000 - 2002

Sales Forecast Planner & Distribution Analyst

Utilizing Excel, managed production, allocation, and distribution of large vessels for municipal water accounts and projects.  Responsible for Monthly Inventory Valuation Reports, Sales / Usage, and Inventory Turns Reports.


Worked closely with 80 Domestic field-service offices nd MFG Plants, meeting customer requirements, either built new or located replacement parts for refurbishments.


Ensured optimum finished goods levels by developing inventory target level reports for primary distribution center and 80 field-service centers.


Initiated Backorder / Customer Service improvement program, highlighting issues and employee misconceptions about inventory management standards at primary distribution center.


Developed root-cause analysis exercise which led to process improvements within primary distribution center.


Assisted in initiating nationwide inventory reduction program.


Reduced inventory level 40% from highlighting excess material and facilitating consistent redistribution of finished goods, fulfilling domestic demand requirements.


Volunteer work:  Townsend Ecumenical Outreach (TEO), Food Pantry distribution


References:    Laurieand Steve Morency, TEO, 978-597-2549

                        David Holzman, 978-302-5298


                        Kim Castelli-Dingivan, 978-766-8629 

Resume for Denise Atherton

Denise Atherton


Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.


The Provident Bank, Amesbury, MA                                                                                            2004 – 2016

Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans. 

Assistant Vice President, Compliance Officer & Internal Audit Manager                           2012 – 2016

Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department.  Operated Board of Director, Executive Team and employee corporate training.

Department Operations, Management, & Training:


Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.


Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.


Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.


Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.


Supervised and mentored Compliance and BSA Specialist staff members.


Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.


Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.

Customer Service & Client Relations:


Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.


Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.


Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.

Compliance Officer                                                                                                                       2010 – 2012

Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.


Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.


Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.


Reported directly to Board of Directors and led all Compliance Committee meetings.


Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.

Compliance Specialist                                                                                                                    2008 – 2010

Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.


Promoted based on strong aptitude for the handling of legal and business documentation.


Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.


Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management. 

Deposit Operations Specialist                                                                                                      2004 – 2008

Process, review and file all account opening documentation.


Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.


Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.


Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.


Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.


West Newbury Historical Society, Secretary – Clerk – Volunteer                                            2016 – Present

Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.

West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer  2010 – Present

Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.

Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader             Summer 2016

Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.

West Newbury Riding and Driving Club, Board of Director Member                                         2012 – 2016

Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.

Pentucket Pony Club, United States Pony Club, Inc., Treasurer                                                2006 – 2013

Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office.  Filed all state and federal tax forms.

West Newbury Parent Teacher Organization, Inc.,

Executive Board Member – Steering Committee Member – Program Chairman                                 1998 – 2006

Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.


Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA                   2010 - 2015

Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C.     2012

National Compliance School Certificate, American Bankers Association, Washington, D.C.            2010


B.S., Business Administration, Southern New Hampshire University, Manchester, NH                    2009

Resume for Alicia Page

Alicia Page

246 Market St., #327

Lowell, MA  01852 ** 978-726-1816

33Highlighted Skills:


Excellent written and verbal communication skills


Professional phone demeanor, multi-line telephone experience


Accurate keyboarding (65wpm)


Experience in Microsoft Office, QuickBooks, database management and financial software


Organization and efficiency


Attention to detail and mathematical aptitude


Courtesy and respect for co-workers and the public

Professional Experience:

Various Employment Agencies, Greater Boston Area                                                                                09/2015 - Present

Temporary Receptionist


Corporate Receptionist for Princeton Properties, Exogenesis, Arqule: answered multi-line phones and transferred calls; greeted visitors; prepared shipping waybills; performed clerical work as assigned.


Data Entry Specialist: Segue Manufacturing - assisted with a shop system conversion by matching imported database records to old system, creating new records, identifying and completing missing information, and preparing new system to go “live.” Animal Hospital of Nashua – recreated detailed records of animal medical treatment.

Eliot Community Human Services, Lexington, MA                                                                                   01/2014 – 08/2015



Delivered confidential packages twice weekly from Lowell to Lexington.

Merrimack Valley YMCA, Lawrence, MA                                                                                                    01/2010 – 10/2011

Administrative Assistant, Camping Services Branch


Registered campers and entered payments using EZ Camp and EFinesstri database software.


Created system for processing and filing registration forms.


Interacted extensively with parents by phone to obtain missing health and registration forms.


Collected outstanding accounts receivable and created payment plans in Excel.


Processed daily End of Shift report. Composed correspondence and edited newsletter.


Responded to on-line inquiries.


Handled large mailings including redirecting returned mail.


Ensured all day campers were delivered home by final bus.


The Packaging Team LLC., Dracut, MA                                                                                                        09/2007 – 11/2009

Administrative Assistant/Customer Service Representative


Assisted Owner in designing order processing system.


Accurately handled complete order processing cycle including printing orders, generating shipping quotes, billing credit cards, issuing shipping labels, and preparing picking tickets.


Replied to calls and email to place orders, describe products, send samples, and resolve shipping issues.


Created invoices and maintained inventory.


Managed accounts payable and receivable.


Organized and maintained filing system.

Meadowmere Motel Corporation, Billerica, MA                                                                                      02/2005 – 08/2007

Accounting Clerk


Assisted administrator with payroll, accounts payable, Excel projects, filing, and general administrative tasks.

Volunteer and Seasonal Positions:


Renaissance Club, Board Member and Media Contact


Merrimack Repertory Theatre, Development Assistant


Lowell National Historical Park, Information Specialist


Lowell Telecommunications Corp., Membership Assistant


National Alliance on Mental Illness, Information Specialist and Fundraiser



Resume for Julius Pontes




10 Dunstable Road ·    Westford, Massachusetts 01886    ·    Home- (978) 692-4294  ·   Cell- (978) 319-5097



OBJECTIVE:            To maintain a challenging position that will fully utilize my proven culinary management skills, energy,

                                creativity, and knowledge of the food service and hospitality fields. 



                                ·Proven track record for improving food quality while maintaining low food costs

                                ·Assumed greater accountability and responsibility throughout career progression

                                ·Ability to train, motivate and retain quality management and service teams.

                                ·International training and experience with focus on European, Indian, and American Cuisines.



Chef/Hobbs Brook Management  (2014 – 2015)

·Reduced operating costs of Corporate Dining facility from 85% to 65% during tenure

                                ·Improved client approval rating by introducing healthy action station options to daily menu 


Director of Dining Services / Unidine Corporation (2012 – September-2013)

                                ·Responsible for leading the day to day dining operations in a senior-living environment with 72 full time residents

                                · Oversee purchasing, food production, training, hiring, budget maintenance, and quality controls                 

·Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads


Executive Chef / Nashawtuc Country Club (2007 – 2012)

                                ·Improved quality of food and beverage offerings resulting in membership increase from 400 members in

                                     2007 to 475 members in 2011

                                ·Reduced food cost from 68% in 2007 to 32% by 2011 by monitoring production, waste, and theft

                                ·Doubled the number of meal covers served in restaurant due to increased food quality, 2007 to 2011                            


Executive Chef / Beechwood Hotel, Worcester (2002 – 2007)

                                ·Uphold culinary standards for Worcester’s premier hotel venue.

                                ·Received 4 star rating for Harlequin restaurant in 2002, a shift from 3 stars in previous year                        

·Improved productivity while increasing cover counts and guest satisfaction




                                ·Bahrain, Ramada International, Jeddah (Saudi Arabia), Ramada International

                                ·Zurich (Switzerland), Nova Park Hotel and the Silver Ranch Restaurant

                                ·Munich (Germany), Bierischerhoff Hotel

                                ·Paris (France), Maxim’s Restaurant, Lyon (France), Paul Bocuse Restaurant

                                ·London (England), Hilton International



Les Amis d’Escoffier Society



Hotel Fachschule, Zurich Switzerland, Culinary Diploma  

Institute of Hotel Management, New Delhi, India


                                Apprenticeship, Taj Intercontinental Hotel, Bombay, India   

Resume for Roseann Vardaro


24 Old Homestead Road

Westford, MA  01886

 (978) 808-6864 (Cell)

[email protected]




Strategic marketing and business professional with experience in worldwide strategic and tactical marketing, new product development and launch, and project management. Creative problem-solver with strong analytical skills and technical knowledge supporting strong sustainable bottom-line results.




STEMGENT, A REPROCELL GROUP COMPANY, formerly part of Stemgent-Asterand, Lexington, MA   2013-2016

Global developer of stem cell reagents, cell culture tools, and provider of contract services and human tissue.


Director of Marketing

Responsible for strategic and tactical marketing plans and activities with a seven-member team including customer service and technical support, product management, graphic design and web development.


Successfully launched two induced pluripotent stem cell RNA reprogramming kits worldwide being first to market a cost-effective and robust RNA blood reprogramming kit and service.


Achieved 20% year-on-year revenue growth from 2014 to 2015 with a varied product mix of commoditized and differentiated products and services.


Established cross-selling strategies to augment Japan and United Kingdom made product sales in the Americas.


Led branding strategy, design and messaging integrating three newly acquired companies and implementing the branding strategy across all group companies.



Global developer and manufacturer of ADME/Tox reagents and contract service provider, and cell culture tools.


Product Manager-ADME/Tox Products and Contract Research Services

            P&L and strategic responsibility for all ADME products and contract research services. Drove definition, development and launch phases of three major new products. One resulting in worldwide market share of 70% in human tissue fractions and establishing the Corning liver microsome product as the industry gold standard. A second new disruptive technology is gaining rapid adoption moving research from week long drug transporter cell line cultures to a robust, stable cryopreserved quick culture model completed in two days.


New drug transporter product line was fastest growing product line in year one for Corning Life Sciences, securing recognition at Corning Corporate for best customer understanding, product definition and launch execution


Grew major hepatocyte product line 16% from 2011 to 2012 with launch of new product in July 2011, and major competitive win of +700K.


Develop yearly strategic and tactical plans for ADME products and Contract Research Services.


Created collateral for new and existing products including datasheets, user guides, banner ad content, e-blasts, customer newsletters, conferences, trade shows, and press releases.


Led key account management of large pharmaceutical multi-site accounts for large multi-product deals


THERMO FISHER SCIENTIFIC, Milford, MA                                                                                       2003-2007

Global developer and manufacturer of sample preparation products for life sciences, clinical and general purpose applications.


Product/Marketing Manager-Vacuum Concentration, Freeze Drying, Cell Disruption, Electrophoresis and Centrifugation

            Established integration strategy for Thermo vacuum concentrator and freeze dryers with newly acquired European company with products based in Denmark, France and the Czech Republic. Drove high-throughput and bench model drug discovery vacuum concentrators, and small scale freeze dryer product development for 2006 worldwide launch. Developed centrifuge market positioning for cell and tissue culture markets to augment revenue.


Increased centrifuge orders in cell and tissue culture segment 30% with focused positioning using web-based advertising and promotions, distributor print collateral and focused ad campaigns.


Expanded market sales in high-throughput drug discovery vacuum concentration 2X prior year.


Led key account management of large corporate pharmaceutical account including instrument project management, service, and applications support.


Managed product integration, including defining the product portfolio for vacuum concentrators and freeze dryers after acquisition of European company.


VARIAN, INC., Lexington, MA                                                                                                              2001-2002

Global developer and manufacturer of vacuum products for life science and analytical instrument markets.


Market Segment Manager for North America-Analytical Instrumentation

Expanded North American presence in mass spectrometry and other analytical instruments requiring vacuum. Developed and drove product programs to introduce new products to capture more market share.


Led worldwide product launch initiative started in June 2002 for new vacuum gauge aimed at taking market share from two major competitors in a fragmented market with cost-effective differentiated product strategy targeted at analytical instrumentation and industrial markets.  Resulted in adoption by mass spectrometer OEM leading to sales of greater than 500 forecasted units per year.


Developed sales collateral including sales presentations, datasheets, product brochures, manuals, press releases, trade shows, and journal advertisements, and delivered new product launch sales training worldwide.


Managed and drove development of new gauge design for high reliability of 1 million plus hours at low cost.


Negotiated multi-million dollar contracts increasing revenue by 25% with one OEM.


MILLIPORE CORPORATION, Bedford, MA                                                                                         1993-2001


Global developer and manufacturer of filtration and dispense products for microelectronics, bio-pharmaceutical and analytical markets.


Market Manager, Product Manager - Photochemical Dispense Systems and Point-of-Use Photochemical Filtration

Marketing Communications- BioProcess, Process Systems and Microelectronics                                              

Defended market revenue and profit leadership position in global business segment.  Drove product development programs supporting differentiated product positioning designed to lock-in replacement business across multiple market segments.  Profit and Loss, and long range planning responsibility for $30M filtration market segment and $65M pump market segment.


Successfully commercialized new dispense systems and filtration products through the Product Development Process, starting with discovery, investigation, product definition, launch and production.


Spearheaded product line repositioning and consolidation to capture sales across multiple market segments; including positioning existing products into new market segments, eliminating poorly selling products and converting successful specials to commercial products.


Took share in competitively dominated market segment resulting in $1M+ revenue in 9 months with technically superior products, service, and field support.


Offset diminishing market volumes in mature market with innovative new products commanding higher selling prices to improve revenue and maintain margins.




MBA, Marketing, BABSON COLLEGE, Wellesley, MA

BA, Molecular Biology, REGIS COLLEGE, Weston, MA

Software Technical Writing Certificate, MIDDLESEX COMMUNITY COLLEGE

Courses and research completed towards MS Organic Chemistry, BOSTON COLLEGE, Chestnut Hill, MA




Fluent in Italian; Working knowledge of French

Pop-A-Lock Locksmith is looking to fill a full time position in the Peabody, MA area


Pop-A-Lock Locksmith is looking to fill a full time position in the Peabody, MA area (Essex County and Eastern Middlesex County). We are a mobile workforce and provide locksmith services to our clients with our advanced tools and equipment. Job would include automotive key making (duplication and key generation), lock picks, residential service calls, installing/maintaining/fixing locks, and commercial calls. Training will be provided.

You are an ideal candidate if you have:

  • -        1+ years as a locksmith
  • -        Excellent communication skills
  • -        Great customer service skills and are professional and courteous
  • -        The willingness to learn
  • -        An excellent driving record
  • -        Great references
  • -        Dependability, integrity and honesty are a must!


Competitive wages based on experience. To apply respond to [email protected] with letter/resume, include your contact information and a brief description of your interest in this role. All final applicants will undergo a background check, review of driving history and drug testing.