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Resume for Faith Jordan

FAITH A. JORDAN

Ayer, MA 01432

 978.430.3275  faithjordan23@gmail.com  www.linkedin.com/in/faithajordan

 

Professional Summary

 

Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced

Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities.  Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines.  Capability to learn new skills and software effectively and efficiently.

 

Skills

Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now

Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)

 

Professional Experience

 

BrooKS AUTOMATION, INC., Chelmsford, MA                                                                                             2016

A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.

Senior Benefits Analyst Contractor – (Jul – Nov 2016)

Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution.  Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.

 

PLUMCHOICE, InC., Lowell, MA                                                                                                                             2016                      

The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. 

HR Contractor - (Jan - May 2016)

Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.

 

KBACE TECHNOLOGIES, INC., Nashua, NH                                                                                                            2015 to 2016

A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.

HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)

Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.

 

MONSTER WORLDWIDE, INC., Weston, MA                                                                                                        2010 to 2015

The parent company of Monster.com, the premier global online employment solution for people seeking jobs and the employers who need great people.

Human Resource Information Service (HRIS) Support Specialist – (Jun  2011 – Feb 2015)             

Managed three areas of responsibility for > 1700 US employees:

1.      

Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.


FAITH A. JORDAN                  faithjordan23@gmail.com                                   Page 2 of 2

2.      

Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.

3.      

Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.

·        

Ensured all benefit-related activities were compliant with federal and state regulations.

·        

Coordinated OAB component of the annual benefit open enrollment.

·        

Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.

 

OAB Issue Resolution  

·        

Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.

·        

Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.

·        

Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.

HRIS/Interface Projects

·        

Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.

·        

Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.

·        

Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.  

·        

Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.

Process Improvement

·        

Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.

·        

Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.

HR Administrator (Contract) (Sep 2010 – Jun  2011)

Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.

·        

Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files. 

 

WELCH FOODS INC., Concord, MA                                                                                                                           1999 to 2010

A leading branded manufacturer of food and beverage products with annual sales of $700 million.

Benefits Coordinator

Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files.  Prepared and processed all benefit-related payroll changes.  Managed service and retirement award programs. 

·        

Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.

·        

Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files. 

·        

Facilitated compliance with COBRA regulations. 

·        

Promoted from Human Resources Assistant to Benefits Coordinator.

 

Education

           

Accounting, Business, and Computers, Cuyahoga Community CollegeWarrensville Heights, OH

 

VOLUNTEER EXPERIENCE

 

LOAVES & FISHES FOOD PANTRY, INC., Devens, MA                                                                       2015; 2016

Provides food and temporary support services to local area residents.

 

Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills.  Assist in maintaining GiftWorks database.

Resume for Debbie Pucci

 

Debbie Pucci                                                       MiracleOfFlight1@Gmail.com

978-429-5347                                                                             www.linkedin.com/in/debbie-pucci-5a7075111

 

Operations Analyst / Procurement Planner    

Utilize analytical and quantitative methods, enhancing supply chain processes

 

  • Strong analytical, problem solving and business communication skills.
  • Collaborative daily interaction with cross-functional teams to maintain and meet organizational goals and objectives.  Effectively present information.
  • Monitor demand drivers, suppliers, sales orders, shipments and on-time delivery.

 

Education

 

Master of Business Administration, Southern New Hampshire University, Manchester, NH, GPA 3.87

Bachelor of Science, Business Management, Merrimack College, North Andover, MA

 

Highlights         

-       

Proficient in SAP, Excel, Word, PowerPoint, Visio

-       

Inventory Analysis and metrics

-       

Demand Planning and Procurement

-       

Certified Lean Six Sigma Green Belt                      

-       

Supply Chain Analysis

-       

Production Scheduling and Control

-       

Drive Continuous Process Improvement and Tools

-       

Customer Focused

 

­

Experience                            

 

Contracting                                                                                                                                       2016 to Present

 

ST. JUDE MEDICAL (SJM), Westford, MA                                                                                                 2014 to 2015

Senior Production Planner

Utilizing SAP and working closely with Global Planning, planned production schedules and released work orders for manufacturing catheters. Monitored Takt time and material flow through shop floor control.

·        

Maintained targeted number-of-days inventory for stocked items.  Maintained accurate SAP data.

·        

Determined manufacturing schedule based on Takt time, capacity and transit time.

·        

Provided Supply Chain Metrics and analytical support.  Contributed in Projects, Forecasting and S&OP.

·        

Assisted NPI team in preparing to move a portion of SMJ’s manufactured products to their Costa Rica plant.

 

PETEDGE CORPORATION, Beverly, MA                                                                                                    2013 to 2014

Buyer/ Planner, Inventory Management

Utilizing Forecast 21 and Oracle, followed by SAP implementation, validated data constantly, reviewed historical sales trends, researched demand drivers, evaluated forecast results, and revised forecasts as needed.

·        

Provided collaborative approach working with Sales, Marketing, Retail Merchandising, and Finance, obtaining and ensuring current and accurate demand forecasts.

·        

Validated data, researched and resolved MRP discrepancies, managed procurement, and established good working relations with vendors, helping meet operational requirements.

·        

Created and verified Purchase Orders with factories.  Determined total lead time and Manufacturing Schedules.

 

 

 

Debbie Pucci                      MiracleOfFlight1@Gmail.com                                     Page Two

 

3M COMPANY, Chelmsford, MA                                                                                                                2011 to 2012

Lean Supply Chain Analyst

Utilizing Oracle, provided planning, scheduling, and production control for heat shrink products, 3-shifts per day and 6 - 7 days per week. Performed Value Stream Mapping. Reconciled daily work order verifications and month-end inventory reports.

·        

Monitored Forecasts against Actual Sales; Revised Reorder Points and Safety Stock levels as required, driving customer satisfaction.

·        

Tracked Capacity Constraints, WIP, and Cycle Time, EOQ / Production Lot Sizes, utilizing proprietary calculator.

·        

Manually loaded BOMs, Routings, and Planning Parameters for ECO’s and new SKU’s/product numbers.

·        

Collaborated, negotiated, and worked cross-functionally, assisting with continuous process improvement activities.

·        

Enhanced decision-making by providing analytical support, including Supply Chain Metrics.

o   

Improved customer service level by adjusting and monitoring supermarket / safety stock inventory levels.

 

 

TEXTRON DEFENSE SYSTEMS, Wilmington, MA                                                                                      2006 to 2011

Senior Material Planner

Utilizing SAP, coordinated material movement from receiving through incoming inspection, stockroom, to production floor. Primarily responsible for all electronics and printed circuit boards (PCBs) for Military Defense Factory.

·        

Worked with Commodity Team, validated MRP data and SAP parameters; customer focused.

Provided strong facilitation and participation on Lean Six Sigma Teams:

o   

Collaboratively implemented Kanban in all electronics and printed circuit board manufacturing areas.

o   

My Team Reduced Cycle Time by 50% for ECO implementations for all electronics and PCBs.

 

Owner, Tutoring Agency (Grades 1-12)                                                                                                  2002 - 2006

 

SIEMENS INDUSTRY, INC., formerly US Filter, Lowell, MA                                                                 2000 - 2002

Sales Forecast Planner & Distribution Analyst

Utilizing Excel, managed production, allocation, and distribution of large vessels for municipal water accounts and projects.  Responsible for Monthly Inventory Valuation Reports, Sales / Usage, and Inventory Turns Reports.

·        

Worked closely with 80 Domestic field-service offices nd MFG Plants, meeting customer requirements, either built new or located replacement parts for refurbishments.

·        

Ensured optimum finished goods levels by developing inventory target level reports for primary distribution center and 80 field-service centers.

·        

Initiated Backorder / Customer Service improvement program, highlighting issues and employee misconceptions about inventory management standards at primary distribution center.

·        

Developed root-cause analysis exercise which led to process improvements within primary distribution center.

·        

Assisted in initiating nationwide inventory reduction program.

o   

Reduced inventory level 40% from highlighting excess material and facilitating consistent redistribution of finished goods, fulfilling domestic demand requirements.

 

Volunteer work:  Townsend Ecumenical Outreach (TEO), Food Pantry distribution

 

References:    Laurieand Steve Morency, TEO, 978-597-2549

                        David Holzman, 978-302-5298

 

                        Kim Castelli-Dingivan, 978-766-8629 

Resume for Denise Atherton

Denise Atherton

NONPROFIT & SOCIAL SECTOR MANAGEMENT

Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.

PROFESSIONAL EXPERIENCE

The Provident Bank, Amesbury, MA                                                                                            2004 – 2016

Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans. 

Assistant Vice President, Compliance Officer & Internal Audit Manager                           2012 – 2016

Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department.  Operated Board of Director, Executive Team and employee corporate training.

Department Operations, Management, & Training:

·        

Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.

·        

Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.

·        

Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.

·        

Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.

·        

Supervised and mentored Compliance and BSA Specialist staff members.

·        

Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.

·        

Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.

Customer Service & Client Relations:

·        

Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.

·        

Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.

·        

Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.

Compliance Officer                                                                                                                       2010 – 2012

Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.

·        

Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.

·        

Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.

·        

Reported directly to Board of Directors and led all Compliance Committee meetings.

·        

Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.

Compliance Specialist                                                                                                                    2008 – 2010

Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.

·        

Promoted based on strong aptitude for the handling of legal and business documentation.

·        

Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.

·        

Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management. 

Deposit Operations Specialist                                                                                                      2004 – 2008

Process, review and file all account opening documentation.

·        

Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.

·        

Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.

·        

Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.

·        

Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.

NONPROFIT EXPERIENCE

West Newbury Historical Society, Secretary – Clerk – Volunteer                                            2016 – Present

Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.

West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer  2010 – Present

Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.

Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader             Summer 2016

Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.

West Newbury Riding and Driving Club, Board of Director Member                                         2012 – 2016

Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.

Pentucket Pony Club, United States Pony Club, Inc., Treasurer                                                2006 – 2013

Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office.  Filed all state and federal tax forms.

West Newbury Parent Teacher Organization, Inc.,

Executive Board Member – Steering Committee Member – Program Chairman                                 1998 – 2006

Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.

EDUCATION & CERTIFICATION

Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA                   2010 - 2015

Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C.     2012

National Compliance School Certificate, American Bankers Association, Washington, D.C.            2010

 

B.S., Business Administration, Southern New Hampshire University, Manchester, NH                    2009

Resume for Alicia Page

Alicia Page

246 Market St., #327

Lowell, MA  01852 ** 978-726-1816

33Highlighted Skills:

·        

Excellent written and verbal communication skills

·        

Professional phone demeanor, multi-line telephone experience

·        

Accurate keyboarding (65wpm)

·        

Experience in Microsoft Office, QuickBooks, database management and financial software

·        

Organization and efficiency

·        

Attention to detail and mathematical aptitude

·        

Courtesy and respect for co-workers and the public

Professional Experience:

Various Employment Agencies, Greater Boston Area                                                                                09/2015 - Present

Temporary Receptionist

·        

Corporate Receptionist for Princeton Properties, Exogenesis, Arqule: answered multi-line phones and transferred calls; greeted visitors; prepared shipping waybills; performed clerical work as assigned.

·        

Data Entry Specialist: Segue Manufacturing - assisted with a shop system conversion by matching imported database records to old system, creating new records, identifying and completing missing information, and preparing new system to go “live.” Animal Hospital of Nashua – recreated detailed records of animal medical treatment.

Eliot Community Human Services, Lexington, MA                                                                                   01/2014 – 08/2015

Courier

·        

Delivered confidential packages twice weekly from Lowell to Lexington.

Merrimack Valley YMCA, Lawrence, MA                                                                                                    01/2010 – 10/2011

Administrative Assistant, Camping Services Branch

·        

Registered campers and entered payments using EZ Camp and EFinesstri database software.

·        

Created system for processing and filing registration forms.

·        

Interacted extensively with parents by phone to obtain missing health and registration forms.

·        

Collected outstanding accounts receivable and created payment plans in Excel.

·        

Processed daily End of Shift report. Composed correspondence and edited newsletter.

·        

Responded to on-line inquiries.

·        

Handled large mailings including redirecting returned mail.

·        

Ensured all day campers were delivered home by final bus.

 

The Packaging Team LLC., Dracut, MA                                                                                                        09/2007 – 11/2009

Administrative Assistant/Customer Service Representative

·        

Assisted Owner in designing order processing system.

·        

Accurately handled complete order processing cycle including printing orders, generating shipping quotes, billing credit cards, issuing shipping labels, and preparing picking tickets.

·        

Replied to calls and email to place orders, describe products, send samples, and resolve shipping issues.

·        

Created invoices and maintained inventory.

·        

Managed accounts payable and receivable.

·        

Organized and maintained filing system.

Meadowmere Motel Corporation, Billerica, MA                                                                                      02/2005 – 08/2007

Accounting Clerk

·        

Assisted administrator with payroll, accounts payable, Excel projects, filing, and general administrative tasks.

Volunteer and Seasonal Positions:

·        

Renaissance Club, Board Member and Media Contact

·        

Merrimack Repertory Theatre, Development Assistant

·        

Lowell National Historical Park, Information Specialist

·        

Lowell Telecommunications Corp., Membership Assistant

·        

National Alliance on Mental Illness, Information Specialist and Fundraiser

 

 

Resume for Julius Pontes

 

JULIUS P. PONTES

 

10 Dunstable Road ·    Westford, Massachusetts 01886    ·    Home- (978) 692-4294  ·   Cell- (978) 319-5097

 

  

OBJECTIVE:            To maintain a challenging position that will fully utilize my proven culinary management skills, energy,

                                creativity, and knowledge of the food service and hospitality fields. 

 

STRENGTHS:

                                ·Proven track record for improving food quality while maintaining low food costs

                                ·Assumed greater accountability and responsibility throughout career progression

                                ·Ability to train, motivate and retain quality management and service teams.

                                ·International training and experience with focus on European, Indian, and American Cuisines.

 

EXPERIENCE:        

Chef/Hobbs Brook Management  (2014 – 2015)

·Reduced operating costs of Corporate Dining facility from 85% to 65% during tenure

                                ·Improved client approval rating by introducing healthy action station options to daily menu 

 

Director of Dining Services / Unidine Corporation (2012 – September-2013)

                                ·Responsible for leading the day to day dining operations in a senior-living environment with 72 full time residents

                                · Oversee purchasing, food production, training, hiring, budget maintenance, and quality controls                 

·Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads

 

Executive Chef / Nashawtuc Country Club (2007 – 2012)

                                ·Improved quality of food and beverage offerings resulting in membership increase from 400 members in

                                     2007 to 475 members in 2011

                                ·Reduced food cost from 68% in 2007 to 32% by 2011 by monitoring production, waste, and theft

                                ·Doubled the number of meal covers served in restaurant due to increased food quality, 2007 to 2011                            

                                

Executive Chef / Beechwood Hotel, Worcester (2002 – 2007)

                                ·Uphold culinary standards for Worcester’s premier hotel venue.

                                ·Received 4 star rating for Harlequin restaurant in 2002, a shift from 3 stars in previous year                        

·Improved productivity while increasing cover counts and guest satisfaction

 

ADDITIONAL

TRAINING:                                           

                                ·Bahrain, Ramada International, Jeddah (Saudi Arabia), Ramada International

                                ·Zurich (Switzerland), Nova Park Hotel and the Silver Ranch Restaurant

                                ·Munich (Germany), Bierischerhoff Hotel

                                ·Paris (France), Maxim’s Restaurant, Lyon (France), Paul Bocuse Restaurant

                                ·London (England), Hilton International

 

MEMBERSHIP

Les Amis d’Escoffier Society

 

EDUCATION:         

Hotel Fachschule, Zurich Switzerland, Culinary Diploma  

Institute of Hotel Management, New Delhi, India

 

                                Apprenticeship, Taj Intercontinental Hotel, Bombay, India   

Resume for Roseann Vardaro

ROSEANN VARDARO

24 Old Homestead Road

Westford, MA  01886

 (978) 808-6864 (Cell)

RoVardaro@aol.com

 

 

SUMMARY

Strategic marketing and business professional with experience in worldwide strategic and tactical marketing, new product development and launch, and project management. Creative problem-solver with strong analytical skills and technical knowledge supporting strong sustainable bottom-line results.

 

EXPERIENCE

 

STEMGENT, A REPROCELL GROUP COMPANY, formerly part of Stemgent-Asterand, Lexington, MA   2013-2016

Global developer of stem cell reagents, cell culture tools, and provider of contract services and human tissue.

 

Director of Marketing

Responsible for strategic and tactical marketing plans and activities with a seven-member team including customer service and technical support, product management, graphic design and web development.

·        

Successfully launched two induced pluripotent stem cell RNA reprogramming kits worldwide being first to market a cost-effective and robust RNA blood reprogramming kit and service.

·        

Achieved 20% year-on-year revenue growth from 2014 to 2015 with a varied product mix of commoditized and differentiated products and services.

·        

Established cross-selling strategies to augment Japan and United Kingdom made product sales in the Americas.

·        

Led branding strategy, design and messaging integrating three newly acquired companies and implementing the branding strategy across all group companies.

 

CORNING LIFE SCIENCES (Acquired BD BIOSCIENCES DISCOVERY LABWARE), Tewksbury, MA 2007-2013

Global developer and manufacturer of ADME/Tox reagents and contract service provider, and cell culture tools.

 

Product Manager-ADME/Tox Products and Contract Research Services

            P&L and strategic responsibility for all ADME products and contract research services. Drove definition, development and launch phases of three major new products. One resulting in worldwide market share of 70% in human tissue fractions and establishing the Corning liver microsome product as the industry gold standard. A second new disruptive technology is gaining rapid adoption moving research from week long drug transporter cell line cultures to a robust, stable cryopreserved quick culture model completed in two days.

·        

New drug transporter product line was fastest growing product line in year one for Corning Life Sciences, securing recognition at Corning Corporate for best customer understanding, product definition and launch execution

·        

Grew major hepatocyte product line 16% from 2011 to 2012 with launch of new product in July 2011, and major competitive win of +700K.

·        

Develop yearly strategic and tactical plans for ADME products and Contract Research Services.

·        

Created collateral for new and existing products including datasheets, user guides, banner ad content, e-blasts, customer newsletters, conferences, trade shows, and press releases.

·        

Led key account management of large pharmaceutical multi-site accounts for large multi-product deals

 

THERMO FISHER SCIENTIFIC, Milford, MA                                                                                       2003-2007

Global developer and manufacturer of sample preparation products for life sciences, clinical and general purpose applications.

 

Product/Marketing Manager-Vacuum Concentration, Freeze Drying, Cell Disruption, Electrophoresis and Centrifugation

            Established integration strategy for Thermo vacuum concentrator and freeze dryers with newly acquired European company with products based in Denmark, France and the Czech Republic. Drove high-throughput and bench model drug discovery vacuum concentrators, and small scale freeze dryer product development for 2006 worldwide launch. Developed centrifuge market positioning for cell and tissue culture markets to augment revenue.

·        

Increased centrifuge orders in cell and tissue culture segment 30% with focused positioning using web-based advertising and promotions, distributor print collateral and focused ad campaigns.

·        

Expanded market sales in high-throughput drug discovery vacuum concentration 2X prior year.

·        

Led key account management of large corporate pharmaceutical account including instrument project management, service, and applications support.

·        

Managed product integration, including defining the product portfolio for vacuum concentrators and freeze dryers after acquisition of European company.

 

VARIAN, INC., Lexington, MA                                                                                                              2001-2002

Global developer and manufacturer of vacuum products for life science and analytical instrument markets.

 

Market Segment Manager for North America-Analytical Instrumentation

Expanded North American presence in mass spectrometry and other analytical instruments requiring vacuum. Developed and drove product programs to introduce new products to capture more market share.

·        

Led worldwide product launch initiative started in June 2002 for new vacuum gauge aimed at taking market share from two major competitors in a fragmented market with cost-effective differentiated product strategy targeted at analytical instrumentation and industrial markets.  Resulted in adoption by mass spectrometer OEM leading to sales of greater than 500 forecasted units per year.

·        

Developed sales collateral including sales presentations, datasheets, product brochures, manuals, press releases, trade shows, and journal advertisements, and delivered new product launch sales training worldwide.

·        

Managed and drove development of new gauge design for high reliability of 1 million plus hours at low cost.

·        

Negotiated multi-million dollar contracts increasing revenue by 25% with one OEM.

 

MILLIPORE CORPORATION, Bedford, MA                                                                                         1993-2001

                                                                                                                                               

Global developer and manufacturer of filtration and dispense products for microelectronics, bio-pharmaceutical and analytical markets.

 

Market Manager, Product Manager - Photochemical Dispense Systems and Point-of-Use Photochemical Filtration

Marketing Communications- BioProcess, Process Systems and Microelectronics                                              

Defended market revenue and profit leadership position in global business segment.  Drove product development programs supporting differentiated product positioning designed to lock-in replacement business across multiple market segments.  Profit and Loss, and long range planning responsibility for $30M filtration market segment and $65M pump market segment.

·        

Successfully commercialized new dispense systems and filtration products through the Product Development Process, starting with discovery, investigation, product definition, launch and production.

·        

Spearheaded product line repositioning and consolidation to capture sales across multiple market segments; including positioning existing products into new market segments, eliminating poorly selling products and converting successful specials to commercial products.

·        

Took share in competitively dominated market segment resulting in $1M+ revenue in 9 months with technically superior products, service, and field support.

·        

Offset diminishing market volumes in mature market with innovative new products commanding higher selling prices to improve revenue and maintain margins.

 

 

EDUCATION

MBA, Marketing, BABSON COLLEGE, Wellesley, MA

BA, Molecular Biology, REGIS COLLEGE, Weston, MA

Software Technical Writing Certificate, MIDDLESEX COMMUNITY COLLEGE

Courses and research completed towards MS Organic Chemistry, BOSTON COLLEGE, Chestnut Hill, MA

 

LANGUAGES

 

Fluent in Italian; Working knowledge of French

Pop-A-Lock Locksmith is looking to fill a full time position in the Peabody, MA area

pop

Pop-A-Lock Locksmith is looking to fill a full time position in the Peabody, MA area (Essex County and Eastern Middlesex County). We are a mobile workforce and provide locksmith services to our clients with our advanced tools and equipment. Job would include automotive key making (duplication and key generation), lock picks, residential service calls, installing/maintaining/fixing locks, and commercial calls. Training will be provided.

You are an ideal candidate if you have:

  • -        1+ years as a locksmith
  • -        Excellent communication skills
  • -        Great customer service skills and are professional and courteous
  • -        The willingness to learn
  • -        An excellent driving record
  • -        Great references
  • -        Dependability, integrity and honesty are a must!

 

Competitive wages based on experience. To apply respond to peabody@popalock.com with letter/resume, include your contact information and a brief description of your interest in this role. All final applicants will undergo a background check, review of driving history and drug testing.

Resume for Carl Gamberdella

Carl Gamberdella

84 Beal Street Lunenburg, MA 01462

(508) 369-3392 carlgamberdella@yahoo.com

www.linkedin.com/in/carlgamberdella

 

 

PROFESSIONAL SUMMARY

 

A multi-talented sales professional, with 15+ years of sales experience in several different disciplines including progressively responsible roles in business development, business to business sales, reseller account management, retail operations, sales analytics, marketing strategy and project management.

Passionate team player with high energy and proven ability to successfully develop and foster both new and existing business relationships. Leveraging these relationships to further market penetration and increase sales revenue.

 

PROFESSIONAL EXPERIENCE

 

massAV, Tewksbury, Massachusetts, 2015 - Present

massAV is a regional leader in event staging and creative production services. Services range from local town hall meetings to simulcast experiences spanning the globe. An in-house creative production team creates the extraordinary utilizing the latest in video and animation technology.

 

Business Development Manager, 2015 - Present

     

Responsible for continual growth and development of both our new and existing client base. YTD results include over $1.7M in RFP opportunities.    

     

Leveraging networking and industry evolution, I identify target companies by vertical and scale, conduct research to identify key stakeholders and initiate outreach. 

     

Utilize on-line resources including LinkedIn, data.com and Salesforce to manage a strategic plan for initial outreach as well as continual account development and follow up.

     

Through a combination of networking, cold calling and email I initiate contact, build rapport and introduce our services as a solution to overcome client obstacles. 

     

Develop ongoing relationships with potential clients, secure capabilities meetings and secure RFP opportunities.

     

I work closely with our contracted digital agency to ensure social content is developed and distributed on a regular basis. This content includes social media posts, images, white pages, blog posts and regular maintenance of the company website.   

 

BOSE CORPORATION, Framingham, Massachusetts, 1996 - 2015

Bose Corporation is a world leader in consumer electronics with $2.97B in annual sales. Most notably known for the highly acclaimed Wave Radio, the company has an extensive assortment of product and innovations.

 

New Business Development Specialist III, 2011 - 2015

     

Managed the strategic Business to Business sales relationship with several high profile accounts and business partners including the NFL and PGA TOUR. Achieved annual revenue of $1.5M.

     

Channel Account Manager for several reseller accounts. Responsible for all aspects of managing the account from account recruitment to implementation, including NDA, dealer agreements, credit allocation, product assortment and marketing collateral. Achieved annual revenue of $1M.

     

Coordinated and managed most aspects of channel specific off-site sales events from inception, to implementation and through to conclusion, including final product and sales analysis. Achieved annual revenue of $1.1M.

     

Assisted in managing the Employee and Business Partner Accommodation Programs. Coordinated over 350 unique partner companies with well over 2M eligible employees. Achieved annual revenue of $9M.

 

Experiments and Communications Coordinator, 2006 - 2011

     

Provided support to the inbound call center through daily communications and development of innovative sales techniques and sales opportunities.

     

Sales channel contact liaison for the Home Entertainment, Headphone, Live Music and On-line Commerce divisions.

     

Project Manager for sales and demonstration events for both employees and end consumers.

     

Wrote frequent sales and experiments briefs to assists the call center and reported analytical results to senior management.

 

Retail Store Operations, 1996 - 2006

     

Progressed through the ranks with every position in the retail environment from Demonstration Specialist to Store Manager.

     

Lead teams of up to ten direct reports to not only meet, but to exceed sales and customer experience goals.      

 

ADDITIONAL EXPERIENCE

 

Firefighter / EMT, Town of Lunenburg Massachusetts

    

Paid on Call / Per diem Firefighter / EMT

 

Member, Red Cross 2017 Boston Marathon Team

 

EDUCATIONAL EXPERIENCE

 

Bachelor of Arts, Franklin Pierce University

            Major: Mass Communications

            Minor: History

 

Firefighter I/II Certification, Massachusetts Firefighting Academy

 

Emergency Medical Technician, National EMS Institute

    

Current Massachusetts Certification

    

Current National Certification

 

 

 

 

 

 

Resume for Terence Ryan

Terence J. Ryan

www.linkedin.com/in/terenceryan

 

6 Carriage Way                                                                                                           (978) 799-8174  

Westford, MA 01886                                                                              tjrwestford@verizon.net 
 

 

Primary Areas of Expertise

 

Professional with nearly 30 years of management experience in engineering for the high tech industry coupled with a lifetime of public service and community involvement as both an elected official and volunteer.

     

Goal development

     

Program/project management

     

Budget planning

     

Innovative initiatives

     

Process development

     

Training and development

     

People Management

     

Successful contract negotiation

        

Public service

        

Collaborative problem solving

        

Advocacy work

        

Curriculum review and approval

        

Community outreach efforts

        

Special commissions subcommittees

        

Decision making based on the best interest of the community

 

 

EDUCATION

 

MBA, Business Administration,Framingham State College, Framingham, MA, 2000

BSEE, Electrical Engineering,Wentworth Institute of Technology, Boston, MA, 1988

BSET, Electrical Engineering Technology,Wentworth Institute of Technology, Boston, MA, 1987

 

PROFESSIONAL EXPERIENCE

 

Vice Chair, School Committee, Westford Public Schools                         2012 - Present

Westford, MA

The School Committee is the elected body that establishes goals and policies for the public schools of Westford, appoints the Superintendent, and approves the school budget, currently at $54 million. 

Serve as Vice Chair and School Committee representative on various subcommittees, including:

   

Public Works Initiative Committee, which focuses on analyzing opportunities for efficiency, consolidations and cost reductions for facilities and public works activities throughout the town. We then provide recommendations to the town for consideration and implementation.

   

Pedestrian Safety Subcommittee, which addresses pedestrian safety issues throughout the town and school.

   

Healthy Communities Committee, a newly formed committee, which has been tasked with examining ways to improve the overall health of all Westford residents, including connecting bike paths to schools and adding sidewalks.

   

School Committee negotiating team, which negotiates contracts with the teachers.

   

Also previously served on the Policy Subcommittee, which reviews and updates current school policies and develops new policies.

 

Household Manager/Public Servant                                                             2015 – Present

  

Stay-at-home father who increased time commitment and responsibilities as Vice Chair of the Westford School Committee by serving on additional subcommittees, including the Town’s Public Works Initiative, Pedestrian Safety and Healthy Communities committees. 

 

ALCATEL-LUCENT                                                                                                 2000 – 2015

 

     Americas Customer Critical Issues Lead – Global Customer Quality

  

Responsible for interfacing with 15 regional quality managers and four matrixed business units in the execution of the Global Customer Critical Issue Escalation Management Process across North and South America. 

  

Managed engagement of Customer Quality Managers and internal business units to preemptively identify and resolve high impact customer issues prior to executive escalation.

  

Responsible for forming cross functional teams to focus on specific customer issues, drawing on subject matter experts and vendor involvement.

  

Responsible for producing the Americas Customer “Heatmap” Report, outlining critical issues as part of a weekly CEO Executive Committee Report.

  

Team lead for the Global Customer Scorecard Governance Committee overseeing current quality scorecards, assessing new customer requests, investigating automation techniques, central depository issues, and best practices.

  

Advocated for the inclusion of quality management during sales process ensuring a quality review of proposed commitments. 

                                                                                          

Quality Manager - Americas Quality and Customer Satisfaction        

Areas of responsibility focused on quality, process improvement and customer satisfaction.

  

Customer Quality Manager for four national wireline customers focused on the overall customer experience including resolution of issues, survey input, feedback and customer satisfaction.

 

Represent Alcatel-Lucent at Quest Forum TL 9000 requirement reviews offering input and opinions favorable to Alcatel-Lucent roadmap strategy.

 

Responsible for ISO9001/2000 certification and migration to TL9000.

  

Managed review and implementation of FCC Network Reliability Interoperability Best Practices for network security.

  

Manager focused on two specific global initiatives, Cost of Poor Quality and the development and use of new Key Process Indicators within the Lead to Cash processes.      

  

Managed four technical employees supporting global TL 9000 measurement reporting and corporate customer quality data reports for approximately 25 products.   

  

Improved Software development processes and policies by instituting structured code inspections and implementing tracking metrics based on a Quality Dashboard”. Code inspections resulted in a 50% increase in defect removal prior to test.

 

Responsible of the internal audit program including; documentation, training of auditors, scheduling, conducting audits, and resolution of corrective actions.

  

Drove Customer loyalty index scores 26% higher, while driving an exponential higher response rate.

  

Responsible for being the independent quality advocate for identified National Wireline customer accounts, working closely with aligned Program Management and Sales teams to be the Voice of the Customer back into ALU.

  

Identified metrics to track and reduce defect resolve times from over 300 days to less than half while reducing the backlog by over 80%.

  

RAYTHEON COMPANY, Tewksbury, MA                                                            1987 – 2000

 

Senior Software Quality Engineer, Integrated Defense Systems

Expanded responsibilities from entry level engineering aide to senior quality engineer responsible for quality compliance for various missile programs. 

 

PUBLICATIONS

 

Content contributor, Quest Forum TL9000 Measurements Handbook V4.0 (2006), V4.5 (2010) and V5.0 (2012).

 

PUBLIC SERVICE

 

   

Coach/Assistant Coach: Westford Youth Baseball/Softball, Lacrosse, Soccer and Nashoba Grizzlies Youth Hockey, Westford Waves Softball: 2003 - Present.

 

   

Chelmsford Swim and Tennis Club: Chelmsford, MA – Board of Governors, 2009 - 2012.

 

   

Centralville Neighborhood Partnership: Lowell MA, 1995 – 1999.

President May 1998 – October 1999

Treasurer, 6/96 - 6/97

Board of Directors, 6/96- 6/97

 

   

Greater Lowell Food Bank / Middlesex Shelter, 1992 - 1996

Neighborhood Coordinator

“Pantry Raid” Volunteer 

 

References available upon request

Holiday Staffing Wanted

kitchen

Award winning Deborah's Kitchen is hiring for holiday hours at our retail locations. We are adding a new member to our sales team at the events for the holiday season November and December. 

Deborah's Kitchen has been in business for 14 years and are makers of incredibily delicious, low sugar specialty fruit spreads and relishes in individual jars and gift baskets and gift towers. Retail and, or food service experience helpful.  Food lovers with enthusiasm and a desire to delight customers a must

Please respond to Deborah@deborahskitchen.com