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Resume for Richard Samson

Richard Samson


Email: [email protected]                             232 Eastern Avenue, Unit 102,

Phone: 603-447-2538                                                                         Manchester, NH 03104






Seeking a position as an Accountantin an exciting and challenging organization which gives me ample opportunity to learn and grow along with the organization, and to prove myself worth of shouldering leadership responsibilities.







  • 6 years of experienceasCost accountant at California Products Corporation, Andover, MA
  • 9 years of experience as a Staff accountant  at Alvin J. Coleman & Son, Inc., Conway, NH
  • Self-directed and able to work well under pressure in a dynamic environment
  • Possess good communication skills, interpersonal, organizational, self starter, independent working with minimal supervision
  • Leadership skills with an ability to adapt to changing environments.




  1. 1.     California Products Corporation, Andover, MA (   Cost Accountant) (2007-2-2013`)

 2007 to 2012


● Filed monthly, quarterly and annual sales taxes

● End of Month Adjusting Journal Entries for inventory

● Physical Inventory

● Reconciliation of inventory

● Costing Products

● Communication with state Tax Auditors

● Product Formula Accuracy

● Sales Analysis Report         


  1. 2.     Alvin J. Coleman & Son, Inc., Conway, NH (            Staff Accountant) (1997-2007)
  • ● G/L Reconciliation
  • ● Reconciliation of several checking accounts

● Cash Reconciliation

  • ● Quarterly I.F.T.A. Fuel Tax
  • ● Prepared Federal Tax Form 8849
  • ● Accounts Payables Reconciliation
  • ● Recording of G/L for Payables
  • ● Verified Incoming Invoices

            ● Posting of Accounts Payable

            ● Resolve Vendor  and Contractor Disputes

  • ● Maintained up to date Certificates of Insurance and lien releases

            ● Did Direct Deposits - Payroll

            ● Prepared Certified Payroll Reports – Monthly Utilization Report



  • ● EEO Officer – Held  Annual Meetings – Monthly meetings for job Sites
  • ● Job Status Reports
  • ● Processing credit card payments
  • ● Set-Up computers for Job Site
  • ● Monitored and tracked cell phone usage.







  • Software: MS office 2010(Word, Excel, Outlook).
  • Operating Systems: Windows 7, Windows XP and Mac OS X.
  • Development Tools/Application Software:SageMas 500,View point,Main Star,





  • BACHELOR OF SCIENCE DEGREE (Major in Accounting) fromSouthernNew Hampshire University, Manchester, NH in 05/1997







               Federal Taxation, Advanced Accounting 1 & 2, Auditing and Cost Accounting


Lyn Levasseur Resume

Lyn Levasseur 1 Commonwealth Avenue, Salisbury, MA 01952 Phone:  978-358-7120 –

Email: [email protected]


¨ Coordinates and administrators diverse support functions. 

¨ Elects the most appropriate methodology and procedure to produce the most efficient outcomes. 

¨ Prioritizes projects and assignments, ensuring smooth and effective workflow.



 MS Office Suite: Advanced               Strong and Effective Analytical Skills        Executive Travel Coordination      Research and Data compilation         Proven Client and Vendor Satisfaction     Recording of Meeting Minutes  Process Improvement & Safety Standards                                                          Excellent Interpersonal SkillsExtremely Organized/Detailed Oriented                      Invoicing/Financial Statements/Bookkeeping           Simultaneous Project Coordination                  Internet and Computer Savvy         


Lawrence Public Schools, Lawrence, MA – Teacher                                                                                                                       2001-2012

 ¨  Delivered instruction

¨  Evaluated student progress 

¨  Developed and implemented strategic plans 

¨  Managed related projects 

¨  Worked with team of fellow teachers to create new curricula 


University of Massachusetts Lowell, Lowell, MA –

Administrative Assistant to Chairperson                                                 1984-1999 

¨  Assisted Dean of College as needed. 

¨  Created and implemented employee benefits procedures. 

¨  Coordinated and directed office staff and services for faculty. 

¨  Trained and supervised part-time and intern students. 

¨  Provided discreet, ethical, secretarial and reception services for graduate and undergraduate students.



University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1997 

Master of Arts, Elementary Education 

University of Massachusetts Lowell, Lowell, MA                                                                                                                                        1994 

Bachelor of Science, Criminal Justice, Minor in Psychology



Mimeo (Smart board)  

Continuing education towards CAGS (Certificate of Advanced Graduate Studies) certification 




Teaching License, Dept. of Education, Massachusetts,                                                                                                               1997 to 2013 



Outstanding Performance Recognition Award given by the Commonwealth of Massachusetts                                                        1997




Welders wanted in Wilmington Ma


 Part-time as needed experienced welder/grinder/fabricator needed for high-quality ornamental iron shop
specalizing in railings, fences, stairs and vehicle gates, etc.
Working mostly with steel, but also using stainless, aluminium and bronze at times.
Some field installation work will be required.
Must be reliable. Could become full time.
Please send resume and referances with current employment status.
I will contact people for interview and welding test.


 Interested applicants please E-Mail me at    [email protected]

Dracut Real Estate Office is looking for a Office Assistant

Office Assistant

Dracut real estate office looking for assistant with good phone skills, detail oriented, good with Microsoft Office, database mgmt software, real estate experience a plus. Please let me know if you are interested.

Job Opportunities at Habitat for Humanity


Habitat for Humanity of Greater Lowell


Habitat for Humanity of Greater Lowell is Hiring

ReStore and Office Help needed






Take a Hike for Humanity

June 1, 8th  sign up your team at


Reeds Ferry Shed Raffle

Tickets available at the ReStore in Billerica.  $10 chance for a $5000 Shed.  Drawing will be June 15, Father's Day weekend. 

Donate now


Join Our Mailing List



Are you looking for a job or know of someone who is?  Habitat for Humanity of Greater Lowell has positions open for both the Office and at the ReStore.

Please send your resume to [email protected] . No phone calls please.               

VISTA Resource Development for the Habitat Office 

Habitat for Humanity of Greater Lowell is looking for a full time VISTA employee for the year starting 9/1/13 through 8/30/14 to work in the affiliate office in Westford, MA. The position will report to the Executive Director and will be a full time employee (Mon-Friday 9-5pm).


Responsibilities of the position :

  • Responsible for researching,writing & documenting non federal grants. Create, update and maintain grant tracking database and a central library for reference materials.
  • Plan, participate and document various fundraising & public awareness events during the year.
  • Work with Giftworks or any other donor database to document any outreach activities, donor acknowledgement & activity tracking.
  • Work with "success measures" tools and other local organizations to implement a baseline neighborhood survey for our Lowell project.

Some travel and training will be required for outreach & events.



  • Microsoft Office Suite/Word/Excel/Power Point/Internet research/etc. Experience with Giftworks a plus
  • Strong written and verbal communication skills with the ability to think creatively & conceptually.
  • Social media coordination required. Specifically Facebook.
  • Marketing & event planning experience is highly desirable
  • Detail oriented and highly organized
  • Experience working as a member of a team while also able to research when necessary & work independently once given guidance.


VISTA Resource Development for the ReStore


HFHGL is looking for a full time VISTA employee for the year starting

9/1/13 through 8/30/14 to work with current employees, volunteers and customers regarding programs and policies at our ReStore in Billerica MA.

While our mission continues to be to build and renovate simple, decent, affordable housing, one way to achieve this has been to open a discount retail store that sells donated new and used building materials, appliances, furniture and home goods to the public to raise funds and to also reduce landfill.


The position will report to the ReStore General Manager and will be a full time employee (Tues-Saturday).   


Responsibilities of the position

  • Develop & design outreach materials and templates for ongoing use targeting the community for donations & commercial procurement, along with customers & volunteers.
  • Design, implement and document a tracking system for foot traffic and a second system for donations, both to include reportable statistics & a training guide.
  • Research and apply for any grants that might be available for funding capital improvements and equipment for the store.
  • Create an online sales system and establish consistent training documentation.
  • Design, advertise and recruit vendors and volunteers for publicity & fundraising events
  • Establish strong outreach for volunteer opportunities & coordination for the Store.
  • Document all necessary policies and procedures for the Store employees and for the Store processes.
  • Some travel & training required.


  • Microsoft Office Suite/Word/Excel/Power Point/Internet research/social media/ebay/etc.
  • Strong written and verbal communication skills as well as strong research skills.
  • Marketing & retail experience is highly desirable, with a creative flare!
  • Ability to work with a diverse group of people & various teams, especially untrained volunteers







Needed: 2 positions at the ReStore, Billerica MA.

restore logo vertical

While our mission continues to be to build and renovate simple, decent, affordable housing, one way to achieve this has been to open a discount retail store that sells donated new and used building materials,  appliances, furniture and home goods to the public to raise funds and to also reduce landfill.


Customer Service Representative reports to the ReStore General Manager and will work very closely with the manager on pricing, merchandizing, display and donation management.

This is a full time, hourly position with agreed upon days (Tues- Sat) will be responsible for all aspects of customer interaction at the ReStore. All employees are expected to participate in the training and aid of volunteers at the Store.


Retail Operations Responsibilities:

  • Responsible for working with and scheduling staff as well as training volunteers to carry out assigned daily duties of work to be done at the Store.
  • Coordinate material processing, including receiving, cleaning, prep & minor repairs for donated items coming in.
  • Work with internet regarding pricing as well as posting of items for sale.
  • Maintain appearance of the Store, inside & out.
  • Able to work the cash register, maintain & reconcile all transactions & close out day.
  • Must be able to lift up to 70lbs if working in the receiving area. 
  • Works with General Manager and other Habitat staff to identify opportunities for outreach, public relations and fundraising events all in an effort to engage & educate the community either through volunteering, donating or shopping.


ReSTore Truck


Truck Driver reports to the ReStore General Manager and is currently a part-time hourly position (20-24 hours per week; Tuesday, Thursday and Saturday).   


Be the "face" of our ReStore in Billerica MA. This position calls for a part time employee, based out of Billerica, who will be responsible for accepting, picking up and delivering donations of materials from manufacturers, contractors, retail stores and individuals.


Truck Driver Responsibilities

  • To safely operate box truck and lift up to 70 lbs. Drivers license must be current.
  • Responsible for reviewing the condition of donated items, loading & unloading, all according to internal guidelines.
  • Responsible for timely pick-ups & deliveries based upon in-house schedule.
  • At all times, be respectful of donors and the product they are donating.
  • Responsible for truck cleanliness, upkeep and any required stickers and minor maintenance (ie oil changes, tire inflation, etc).









Resume for John B Case

John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                                         [email protected]


     Business Operations * Client Services * Project Management


An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:


* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________


Relevant Experience


Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)


In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  


General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.


  • Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
  • Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
  • Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
  • Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
  • Parking website regional project team member – maintained webpage content for 18 local Ampco locations.


General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.


  • FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
  • Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
  • Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.


John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________


  • Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
  • Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
  • Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
  • Committee member for Airport projects including review of consultant findings and vendor selection process.


Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.


  • Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
  • Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
  • Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
  • Implemented administrative policies including discipline; prepared and applied action plans.
  • Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
  • Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.


Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)


Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.


  • Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
  • Designed quarterly training programs in areas of time management, communications, diversity, and service.
  • Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
  • Recognized by client for excellent customer service, outstanding facility management, and successful relations.


Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)


Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.


  • Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
  • Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
  • Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.



Technical Skills, Community & Education


  • Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
  • Parking Industry specific revenue equipment & programs; inventory & enforcement applications
  • New England Brittany Rescue, Transport Volunteer, 2012 to Present
  • Community Service Award, TBPC, Tampa, Florida 2002
  • Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
  • BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Part time Admin position available in Cambridge Ma

Part-Time Admin for Healthy Snack Food Company – Cambridge, MA


Fast-growing healthy snack food startup is seeking an experienced, energetic and friendly part-time administrator for its office in Cambridge, MA (Porter Square). Must have superior organization skills and be good with customers.  Previous experience in administrative roles or project management is preferred.


Responsibilities include:


Interacting with wholesale customers on the phone, and via email


Scheduling sampling events for our brand ambassadors


Responding to consumer email inquiries regarding our snacks


Accounts receivable and payable, including creating purchase orders and invoices


Tracking and ordering raw ingredients


Various administrative tasks, such as answering the phone, scanning and faxing documents, filing papers and ordering office supplies




Excellent attention to detail and accuracy.  Highly organized and able to multi-task


Professional, friendly and mature


Once trained, can work independently with limited guidance.  Is smart and has the ability to “figure things out”


Doesn’t give up easily and follows through on tasks to completion


Prior experience working in a professional environment


Experience with Microsoft Office – especially Microsoft Word and Microsoft Excel


Has a strong interest in the healthy and natural food space


Must have own laptop computer with wireless capabilities


Location: Cambridge, Porter Square area


Dates: Must be available to start within 1 week


Hours: Part-time, 10-20 hours per week.  Hours can be flexible.


Compensation: $12/hour+ depending on experience


If this sounds like you – we want to hear from you!  Please be sure to include your resume and tell us why you are a great fit for the job.  Applications without this information will not be considered.  contact [email protected]


Resume for Kathleen Chrissis

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL [email protected]



   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.


Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.


Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.


Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.


Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.


Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.


Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.




Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011





Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997





Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8

Resume for Lisa Gamache


Lisa Gamache                                                  [email protected]

9 Bowers Landing Drive Apt 203  ·  Merrimack, NH 03054                                                                          (603) 860-3667

q Career Snapshot

  • ·      Results-oriented professional with years of experience involving multi level executive operational support and successful track records of achieving target goals, high quality of business standards and exceeding customer expectations.

u  Software Utilization

u  Spreadsheet Development

u  Tracking Mechanisms

u  Process Automation

u  Research & Analysis

u  Dispute Resolution


  • Catalyst in implementing positive change, enhancing processes and controls, and facilitating program growth and expansion.
  • Dedicated and self-motivated with strong computer skills with a broad knowledge of spreadsheets and database management.
  • Attention to detail and able to work independently and/or as part of a team.
  • Ability to manage time effectively by prioritizing and scheduling tasks appropriately in order to adhere to deadlines.


  • ·         Microsoft Office Suite
  • ·         Microsoft Outlook
  • ·         SharePoint
  • ·         Finance & Analytical Tools
  • ·         Changepoint


COMPUTER TASK GROUP, Buffalo NY August 2012 to May 2013

IT staffing, application management and consulting services


Program Administrator/Executive Support


    • Responsible for reporting on all financials for a 30 million dollar acquisition with 15 project streams and growing

    • Extensive Microsoft Excel tracking and reconciliation of project charge codes, time entries and hours for both employees and vendors

    • Discuss project requirements with the Project Manager and set up resources and tasks in Changepoint

    • Run weekly Actuate and Changepoint reports for project reconciliation on Excel trackers

    • Provide weekly roll-up to management on project budget, capital and expense spends, forecast to end and overall variance in a one-page summary

    • Prepare status reports for project managers on multiple projects identifying spending vs. planned forecast

    • Assisted in 2012 yearend project accrual’s


CHARLES RIVER DEVELOPMENT, Burlington, MA 2007 – May 2011

A Global Investment Management Solution


      Project Coordinator


  • ·         Point of contact for Charles River, would meet and greet clients, potential recruits, issue badges, train and fill out new hire check-list, monitor time entries as well as travel arrangements in the absence of the administrator
  • ·         Managed multiple projects and priorities simultaneously in a fast-paced Professional Services environment
  • ·         Liaison between sales, finance, implementation managers and directors to clarify and adhere to project parameters
  • ·         Created and tracked all projects assigned to a resource. Followed up on action items assigned in weekly resource meeting and provided status
  • ·         Attended weekly meeting to discuss assigning resources and updated the resource spreadsheet for utilization forecasting
  • ·         Requested updates to go-live versions globally and maintained multi-tab Excel spreadsheet sliced by date, item count and upgrade version and whether or not on a critical path
  • ·         Created projects in Cost-Tracking financial tool and attached clients Statements of Work. Tracked billable hours for the engagement and the implementation managers weekly utilization
  • ·         Updated an Engagement Dashboard after bi-weekly after status meetings for multiple directors to measure the pulse of their client base
  • ·         Sent updates to all senior executives of confidential financials, status of deployments and resource assignments; monthly, quarterly and annually


Lisa Gamache

Page 2

q Education

Pursuing a B.S. degree in Business Management


Nashua, NH


Certificate2 in Microsoft Excel 2007 Level 2 and 3


Waltham MA


Basics of Import and Export


Nashua, NH


Microsoft Project – 2010 Purchased a license, viewed multiple tutorials and practiced on a 500+ line item Project Plan.


KEWILL (TRADEPOINT SYSTEMS) Chelmsford, MA 2005 – 2006

A prominent member of the International Trade community


Project Coordinator


  • ·         Updated the executive staff monthly with details of the largest client base in terms of utilization versus hours billed to-date
  • ·         $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.


OMEGA MANAGEMENT GROUP, Billerica, MA 2000 - 2005

A multi-million dollar firm offering Customer Relationship Management programs


      Account Manager


  • ·         Coordinated post-sales activities for 26 accounts generating $1million + in annual sales
  • ·         Aided in the development of customized phone scripts for market research, competitive benchmark, transaction and win/loss projects
  • ·         Facilitated package upgrades, long-term contract agreements, and additional program sales
  • ·         On-site Executive Briefings providing conclusion and recommendations
  • ·         Managed key accounts including AWI, Mercury Computer, Bayer Diagnostics, ZOLL Medical, JEOL USA, Merant and Carl Zeiss Inc.




A temporary employment agency  


Assistant Credit Manager


  • ·         Consolidated branch Credit & Collection activities and transferred all operations to corporate headquarters in Atlanta GA
  • ·         Managed a staff of 5 employees and maintained departmental structure during centralization transition
  • ·         Streamlined collection activities for $25 million receivable portfolio within 6 months, aggressively resolving all cash-related issues
  • ·         Developed comprehensive spreadsheets in lieu of outdated green bar aging reports, dispersed amongst 5 collectors
  • ·         Created methods of DSO reduction by tracking weekly aging reports.
  • ·         Served as a liaison for escalating internal/external issues regarding final payment demand or third party collection representation



A $40 billion worldwide computer systems manufacturer


Senior Credit/Collections Analyst (1995 - 2000)

Post Sales Support Representative(1990 - 1995)

Senior Customer Administrator(1984 – 1990)




Resume for Kelly Frazier


18 Sandpiper Lane

Merrimack, New Hampshire 03054

Phone: (603) 320-8777                                                 Email: [email protected]


Strong cross-functional expertise in human resource development and operations management. Excellent organizational and interpersonal skills. Combines leadership success in:

  • Staff Training & Development
  • Workers Compensation/Benefits
  • Regulatory Reporting and Compliance         
  • Record-Keeping Requirements
  • Prepare, process and distribute payroll                                  
  • EEO,ADA, OSHA, FMLA Compliance
  • Strategic Business Planning                            
  • Human Resource Administration
  • Process/Procedure Standardization
  • Project & Time Management



                                      PROFESSIONAL EXPERIENCE

Human Resource Generalist

iCAD, Inc., Nashua, NH (2012-2013)

  • Complete various complex ad hoc reports and projects
  • Utilize ADP PayExpert to input / update information, run reports, and assist with payroll
  • Oversee Medical and Dental Insurance, LTD, STD, Life, and 401(k) benefits plans
  • Address and solve employee’s atypical compensation, benefits, or company policy situations
  • Prepare and conduct new employee orientations
  • Oversee timely execution of Annual Performance Appraisals and Merit Increase program
  • Create a company involvement program to boost employee morale
  • Oversee company policy acknowledgment (whistle blower, code of conduct, and trading) and HR compliance (EEOC, immigration, minimum wage, and I-9s)
  • Evaluate and suggest new benefit changes to existing plans
  • Manage conflicts, open door concerns and provide organizational sensing to establish appropriate solutions
  • Design and deliver team building / employee morale programs
  • Manage the Employee Recognition program
  • Assist employees with using ADP HRB
  • Source and interview candidates for open positions
  • Create contracts, purchase orders, and job descriptions for temps, contractors, and consultants
  • Create and manage Years of Service Award project
  • Initiate transmittal’s for COBRA paperwork to be sent to individuals who end their participation in company benefits
  • Oversee the organization of company functions (Holiday parties, summer outing etc…)


Human Resources / Operations

Giorgio’s Ristorante Corp., Milford, NH (2012)

Responsible for all Human Resource functions & assist Owner in operations of the business end of restaurant. 

  • Created Employee Handbook  and planned Handbook rollout
  • Put in place a disciplinary step process
  • Conducted I-9 Audit, created new filing system and trained management on I-9’s
  • Created process for tracking expired ID documentation 
  • Worked with ADP daily and Digital Dinning Time Keeping software
  • Updated training manuals for Servers, Bartenders, Host/Hostesses & Kitchen members
  • Updated Safety Summary form as well as set up Safety Committee Manual and meeting process
  • Put in place a more step by step workers compensation process
  • Updated all employment forms and state forms (First report of Injury, Accident report)
  • Created PTO program, a tracking system in Excel and set up the process in ADP
  • Created policies such as Social Media, Surveillance policy, step disciplinary polices and more


Director, Human Resources

Surpass, LLC, Bedford, NH (2008-2010)

  • Reported to Owner, provided strategic leadership, vision, and planning for over 150 personnel
  • Provided mentorship and support to first line managers on employee relation issues and polices
  • Exercised sensitivity and discretion in counseling managers and employees on a broad range of employee relations issues 
  • Responded to questions regarding employment, general compensation , work/life programs, EEO, professional conduct, separation, workplace safety and employee issue resolution
  • Diffused and de-escalated emotionally charged conversations with customers, 100% resolutions
  • Coordinated with multiple departments (e.g. legal, security, business unit staff, etc.) on diverse and sensitive issues such as non-harassment, worked to resolve individual and/or systemic issues
  • Maximized Quality Management utilization through customer service metric reviews
  • Demonstrated exemplary ethical conduct that established an atmosphere of trust and support
  • Recognized performance through fair / honest merit evaluation and rewarded employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers
  • Mentored staff to create a positive atmosphere of professionalism and support, provided honest and timely feedback to employees, addressed performance issues with directness and sensitivity
  • Developed and delivered employee-training programs to improve employee performance
  • Exercised administrative and editorial control of personnel performance reports and awards
  • Employee Handbook creation and rollout
  • Oversaw Payroll for 150 employees
  • Highly organized, proficient project management skills, excellent attention to detail, and superior time management skills


Business Manager, CSP

ARS Direct, Bedford, NH (2005-2008)

  • Provide first class service to clients and employees
  • Exceeded target goals with American Resource Staffing
  • Played an integral part of the expansion of AFC & ARS Direct
  • Coordinating all aspects of starting new offices, to include, recruiting, hiring, training, supervision,  scheduling, overseeing the physical details and confirming all specifications were met
  • Display successful and enjoyable interaction with a variety of personalities and levels of management.
  • Attended Unemployment hearings, job fairs and held open houses
  • Managed all workers compensation claims from beginning to end
  • Traveled as part of the AFC team to Las Vegas to promote the grand opening of AFC
  • Continued education with ASA.   


Senior Staffing Supervisor

Kelly Services, Nashua, NH (2003-2005)

  • Customer service and employee relations
  • All aspects of recruiting, screening, hiring, training and orientation
  • Problem resolution, counseling and building relationships
  • Discretion, diplomacy and independent judgment where necessary to accomplish multiple tasks simultaneously
  • Obtained CSP certificates offered by the American Staffing Association. 


Senior Staffing Supervisor,

Agentry Staffing Services, Nashua, NH (1999-2003)

  • Recruit, coordinate and schedule staffing to meet client needs in response to requests for qualified applicants
  •  Provide quotations and terms, resolve disputes and maintain customer relations
  •  Process payroll and monitor accounts receivable
  •  Provide assistance with new customer development activity
  •  Significant contributions to branch growth in billable hours 
  • Promoted twice




  • Non Harassment
  • I-9 Compliance
  • CSP courses to renew CSP Certificate
  • Member, American Staffing Association
  • Personnel File Proper Documentation
  • Managing Effective Teams
  • OSHA 10 hour training course
  • ADP Training certificates in HRB


  • Microsoft Windows XP, Word, Excel (Pivot Tables), Power Point, Outlook, Outlook Express
  • Internet Recruiting, Monster, Career Builder, Craig’s List, Jobs in NH and more

ADP, Paychex Preview, Ultra Staff, Skill Match, Send Outs Pro, Rumba/AS4