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Resume for Stephen Arthur



34 West Meadow Road

Haverhill, MA  01832

Home:  978-372-6360

Mobile:  978-852-8981




Experienced and successful sales and customer service professional with 15+ years of experience within a variety of corporate environments.  Highly developed interpersonal and problem solving skills.  Able to work effectively with employees at all levels.  Mature, highly dependable and extremely hard working. 




            2011-Present Inbound Customer Service Rep, Potpourri Group, Inc., Chelmsford MA



Generated many thousands of dollars in income through daily interaction with 75-100 customers nationwide, providing efficient order placement, problem solving as needed, and product knowledge


Consistently meets or exceeds all company goals for call time efficiency and production


Many times top producer for in house sales promotions


2010-2011 Project Engineer, Door Department, Surveillance Specialties, Wilmington MA


Contributed $400,000 to bottom line  through pre-sale solicitation as well as post-sale follow up


Added numerous new customers to company base.


Oversaw commercial project bids to General Contractors throughout New England from bid to contract close.  Reviewed and analyzed drawings, specifications and addenda


2009-2010 Estimator, Door Department, Star Sales and Distribution, Woburn MA


Bid commercial projects to General Contractors and Drywall Contractors in Massachusetts


Review and analysis of drawings, specifications and addenda for Section 8


Assisted walk in customers


2009 Chief Estimator, Horner Commercial Sales (Division of North Atlantic Corp.), Woburn MA


Bid commercial projects to General Contractors throughout New England


Review and analysis of drawings, specifications and addenda for Section 8 doors, frames and hardware


2002-2009 Estimator, Commercial Department, Merrimack Valley Wood Products, Derry NH



Bid and closed over $2,000,000 in commercial projects in 2008 to General Contractors throughout New England


Reviewed and analyzed drawings, specifications and addenda for Section 8 doors, frames and hardware


1994-1997 Territorial Management Representative, Offtech, Wilmington, MA


Generated hundreds of new customers through in person cold calls for a territory which included Logan Airport and numerous greater Boston locales.  Provided pre and post-sale support and expertise.


Increased business 50% as Territorial Management Rep for an installed customer base within seven towns in the North Shore



University of Massachusetts Boston, BA

DHI Takeoff and Estimating

Ingersoll/Rand Hollow Metal (Steelcraft) Seminar

Comsense Training Seminar

Sargent Distributor Course Certificate

Notary Public (25 years)

Resume for Valerie Plouffe


58 Walnut Avenue * North Hampton NH 03862

603-379-2489 *





  • Business Planning / Development / Forecasting    
  • Customer Service
  • Consultative Outside / Inside Sales                               
  • Customer Acquisition Strategies/Profiles                        
  •  Internal / External Communications                              
  •  Problem Identification / Resolution                                
  •  Business to Business and Consumer Sales 
  • Managed Credit and Collections
  • Increased Business with Existing Customer




  • Executed sales prospecting activities, including direct client appointment setting
  • Performed Outside Sales / Customer Facing
  • Generated quotes and followed up on prospective client leads
  • General administrator for Professional services and Dispatch departments
  • Executed sales prospecting activities, including direct client appointment setting
  • Performed Outside Sales / Customer Facing
  • Generated quotes and followed up on prospective client leads
  • Coordinated Engineers for the Professional services department
  • Service dispatcher
  • Computer Hardware, Software & Professional Services Sales
  • Supported Top Senior Account Executives Managed Generate quotes for hardware, software and professional services.
  • Conducted sales prospecting activities
  • Order Entree
  • Respond to direct client inquiries and maintain database of accounts, activity, and inquires





Comcast Business Services                                                                                  December 2010 – March 2012

Account Executive


Sprint Nextel                                                                                                                May 2007 – March 2010

Account Executive


Focus Technology Solutions                                                                                        October 2005 – May 2007

Professional Services Coordinator / Lead Generation Coordinator / Account Manager


CBE Technologies                                                                                                  January 2004 – October 2005

Sales Support/Customer Service







 ·        Software: MS Office (Word, Excel, PowerPoint, and access), Eudora; Internet Explorer, and QuickBooks

  • Operating Systems: Windows and Mac
  • Languages: Java; HTML and Java Script
  • CRM Tools: (ACT, Lead Master, Axapta, SalesForce, Goldmine, MS CRM, Lead Master, WorkBench,      

           iLeads and NetSuite)

  • Platforms: Windows and UNIX




  • New Hampshire College, Portsmouth, New Hampshire - Business Management
  • Hesser College, Portsmouth, New Hampshire - Liberal Arts Degree
  • Sprint Wireless (Certified)
  •     Comcast Business Class Service  (Certified)
  • Computer Training (On Going)



Available upon request

Resume for George Papoulias

George Papoulias
12 Woodbine Path
Dracut, MA 01826
(978) 996-0433:

Objective: To establish a successful career in customer service, public relations or marketing where I can provide my experience in communications, strong work ethic and personable people skills

1.)Producer, Chief Operator, Account Representative and Sports Talk Host -
Absolute Broadcasting
(900AM WGHM, 1250AM WGAM & 1590AM WSMN)
149 Main St, Suite 210. Nashua, NH 03060
September 2009 – February 2013

-Produced and voiced daily pre-recorded news update for WSMN radio, informing listeners of local community news and events

-Voice-tracking, music implementation, script revisions, editing and programming of paid commercials for advertisers.

-Edited, uploaded and programming of pre-recorded show segments

-Board operating to enable quality audibility of  WGAM and WSMN programs (programs include focus on sports, local news and developments, financial management, business, national political issues, advice for job seekers and success in business)

-On-Air Personality and co-host of many of these programs.

-Assisted program hosts in gathering daily and weekly content for their programs as well as booking guests

-Produced other sporting broadcasts on WGAM including Merrimack College Hockey, Manchester Monarchs hockey, Fisher Cats baseball, Boston College sports as well as other local, high school and college sporting events. Duties include connecting via ISDN or Comrex to setting of event and establishing proper connection for on-air broadcast. Pre-planning includes mic check levels and then board operating for live broadcast to ensure smooth audibility.

-Uploading and podcasting of all daily and weekly programming on both radio stations.

-Administrative inventory work to ensure all commercials aired as scheduled by sending completed affidavits to station affiliates.

-Completed monthly programming schedules via Microsoft Excel distributed to colleagues to ensure organized programming process.

-Sold hourly blocks of on-air programming inventory to clients to promote their business or service, which drew revenue for Absolute Broadcasting

-Voice-tracking, music implementation, editing, recording and/or uploading of promos, rejoiners and pre-recorded shows & interviews via Cool Edit and then transferring to Nexgen program to be broadcasted.

-Monitored, cued and played commercial breaks from Nexgen program for show intermissions.
Also monitor radio stations’ traffic logs on daily basis to ensure all scheduled inventory will air as scheduled

-Recorded and inspected daily and monthly transmitter readings received and sent from and to 900WGHM, 1250WGAM and 1590WSMN

-Organized and programmed clocks consisting of scheduled commercial inventory which airs during breaks for the Manchester Monarchs 2010-11 AHL hockey season, in Nexgen

-Program host and produced weekly radio show which aired on WGAM and WGHM focusing on Boston Celtics entitled Green Machine. Booked and interviewed guests related to NBA as well as weekly segments which focused on news regarding the Celtics and the rest of the league

-Program host and produced weekly radio show airing on 1590AM WSMN called The Beat.  Booked and interviewed local political figures and guests from local establishments to address local news, discuss nearby attractions and upcoming events.

2.) Producer  -Greater Media Boston (96.9FM WTKK)
55 Morrissey Blvd - Boston, MA 02125
December 2009-June 2010

-Operating Rubicon audio board to enable quality audibility of WTKK’s programs (programs focus on political issues and current news hosted by Michele McPhee, Jay Severin, Michael Graham, Jim Braude & Margery Eagan, as well as raising designated audio pot for CNN news at scheduled times.)

-Utilizing 25-7 (record playback source) in the event of programming extending pass scheduled limits, interfering with other scheduled segments. 25-7 enables all segments to be heard in their entirety, regardless of delays.

-Connect to affiliate radio stations via ISDN to establish connection of syndicated radio programming. (Programs include Hire It Done, John Batchelor and Big Money show.)

-Operate Audio Vault program log to load and play commercials during program intermissions

-Download and transfer weather forecasts from internet to Voxpro program for airing.

-Record hourly transmitter readings for all Greater Media Boston radio stations (WBOS 92.9FM, WTKK 96.9FM, WKLB 102.5FM, WROR 105.7FM and MAGIC 106.7FM)

3.) Producer -Merrimack Valley Radio (980AM WCAP)
249 Central St-Lowell, MA 01852
June 2008-June 2009

-Board operating to enable quality audibility of local talk programs

-Booked guests connected to local importance & relevance and called them as arranged.

-Promoted WCAP's services to guests/representatives of local businesses in regards to sales opportunities.

- Heavy phone coordinating with news correspondents related to sports, politics and other content to provide information to on-air hosts.

- Provided relevant information and talking points to hosts on scheduled daily guests

- Completed grids on Microsoft Excel designated for station manager, program manager and hosts, signifying weekly segments on Merrimack Valley Afternoon program.

-Uploaded, imported, cued and played commercial breaks, weather, traffic sounder, pre-recorded local news segments and bumper music appropriate to subject matter

- Syndicated daily evening news from WCVB channel 5 on WCAP’s airwaves.

-Produced Lowell Devils hockey, Lowell Spinners baseball, UMass Amherst Football & Basketball and UMass Riverhawks hockey via Comrex or ISDN connection

-Edited and voice-tracked commercials, PSA’s and political service announcements using Cool Edit.

-On-air talent for weekly and periodic segments focusing on sports recaps, national & local news and on-air conversing with guests.

4.) Logistics/Sales Associate - Old Navy
Daniel Webster Highway, Nashua, NH.
November 1998-September 2008

-As a cashier, processed all purchases and returns for customers in timely manner on register

-Offered/sold merchandise including add-ons, weekly sale items and Old Navy credit card accounts on sales floor and at register.

-Fitting Room attendant which included servicing customers by recommending and delivering them suggested items and different sizes.

-Received and processed all new, incoming daily merchandise by organizing in stock room and then placing into appropriate places on the sales floor.


Rivier College: Nashua, NH
August 2002-May 2005
Bachelor of Arts in Communications

Middlesex Community College: Lowell, MA
September 1999-June 2002
Associates Degree in Communications

Resume for David Puro

David Puro

3 Paula Ave

Londonderry, NH 03053

(973) 980-9909 Cell


Objective                   -A hands on position with an industry leading organization that will allow me to utilize my existing skills and abilities while allowing me to grow and develop as an employee.


Education                    -BS Hospitality Management, University of New Hampshire, Durham, NH


Related Experience   Route Sales Representative, Frito Lay, Inc. Wilmington, MA (October 2012-January 2013)

                                   -Trained on various direct store delivery routes and learned the required methods to best service accounts to                     company standards. Assisted in the merchandising of high volume accounts by building impactful and shopable                         displays and made sure company products were properly placed and displayed on shelving and permanent and                        temporary racks. Properly operated sales routes on a temporary basis because of vacations or illness. Was always                              aware of product expiration dates and ensured proper rotation of product so as to properly manage account                                       inventory. Utilized company cash handling techniques as well as followed required procedures for credit                               accounts. Utilized hand held computer and printer for ordering and deliveries.    


                                      Sales Representative, Shore Point Distributing Co., Freehold, NJ (July 2008-October 2012)

                                    -Established relationships, generated orders and built sales volume through phone calls for an account base of                   restaurants, bars and private clubs for a large NJ based beverage alcohol distributor. Quickly transitioned into a                         relief sales position to cover established sales routes during vacations, absences, or illnesses of established                                salesmen.  Was assigned an individual territory in May 2011 and was able to increase sales and distribution of an                                     entire portfolio of domestic, imported and craft beers, wines and spirits for on and off premise accounts. Utilized                              various sales, marketing and merchandising tools in order to build sales. Inventoried the full portfolio at                                 assigned accounts in order to sell appropriate product quantities as well as gain new distribution. Sold in and                             executed various on and off premise promotional activities such as prize giveaway contests and bar & restaurant                                     sponsored events.  Ensured accounts were within assigned credit terms and collected payment when due. Was                          always aware of  product expiration dates and ensured proper rotation of product so as to properly manage                             account inventory. Also was the contact person between the customer and the company and was able to solve                               customer service issues in a timely manner.


                                       Merchandiser, Shore Point Distributing Co., Freehold, NJ (February 2006-July 2008)

                                       -Increased sales and exposure of a beer, wine & spirits portfolio through the creation of large and small scale                             displays, as well as through the use of posters, banners and other forms of visual media. Utilized various forms                          of permanent and temporary point of sale materials to advance brand awareness. Served as a secondary company                                       representative for specific accounts within a defined territory and assisted with merchandising, sales and                           distribution goals.


Merchandiser/Sales Representative,  Books are Fun, Inc., New Providence, NJ (December 2004-February 2006)

-Added new accounts as well as serviced existing accounts for a book sales service. Gained new accounts through cold calling, networking and product presentations to daycare centers and preschools. Processed and fulfilled orders from an on site warehouse, as well as handled payments.


Territory Manager, U.S. Foodservice, Kearny, NJ (December 2003-December 2004)

-Built a successful territory from the ground up through the use of cold calling and networking. Created relationships with various owners, managers, and executive chefs so as to anticipate their needs and wants and how to best provide them. Used promotional and sales techniques such as sampling, product knowledge, and demonstrations to make a sale. Built a profitable territory of active accounts in several months.


Manager, Cosi Sandwich and Coffee Bar , Multiple Locations in NJ (November 2002-December 2003)

-Managed multiple locations for an expanding fast casual concept.  Led shifts with a hands on approach from the floor not the office. Heavily involved in all managerial aspects of a successful restaurant including the hiring, training, and termination of staff,  ensuring positive customer experiences, ordering and inventory control of all food, beverage and non food products, proper money handling, as well as possessing a working knowledge and expert ability of all hourly line positions.




                                       Manager, Cloverleaf Tavern, Caldwell, NJ (May 2001-November 2002)

-Managed a local bar and grill with average weekly sales of approximately $40,000. Duties included but were not limited to customer interaction for the purpose of ensuring guest satisfaction, coordination of kitchen, bar

and service staff for presentation of quality, consistent food and drink, staff scheduling, computer work on POS system, creation of marketing and other promotional items and programs, menu design, inventory analysis, small banquet planning and coordination, hiring, training, and termination of staff members and other day to day operations to ensure profitability and continued success.


Miscellaneous           -Eagle Scout- Boy Scouts of America (January 1997)  

                                      -T.I.P.S Certified (January 1998)

                                      -ServeSafe certified (November 2002)

                             Certified Beer Server Certification (November 2011)

                                      -DOT certified with medical card (November 2012)

                                      -Smith System commercial driver safe driving program certified (November 2012)


Proficiencies             -Extremely computer literate, able to use Microsoft Office/Open Office, Microsoft Publisher, various POS                                     systems and internet proficient.

                                      -Excellent, safe driving record and constant responsible operation and use of a company owned vehicle while                             with past two employers.


Job Opening for a Quality Engineer



Cynthia Wright
Senior Technical Recruiter | Foliage | Burlington, MA
Mobile | 603-321-0948 |


Developing Products with a Difference



Quality Engineer

Foliage partners with clients to develop life and mission-critical hardware and software products, and helps clients get products to market faster. Our technology strategy and development services are tailored to fit the industries in which we specialize, which include Aerospace, Medical Devices/Services and Industrial Equipment.

Responsibilities/Job Description

• Excellent written and oral communication skills
• Ability to express and defend ideas.
• 4+ years of experience writing and tracing test cases and protocols/procedures.
• 3+ years of experience as a member of a cross functional core / CCB team
• Experience providing technical leadership regarding verification and oversight for a team of 4+ testers.
• 4+ years of experience estimating and planning software verification and communicating status efforts in development projects
• Experience developing and applying verification methodologies and the ability to modify and adjust those methodologies as a development project unfolds.
• Experience with various verification strategies and techniques (traceability, structural coverage analysis, automation)
• Experience with 3+ development lifecycle approaches (ie. waterfall, iterative, spiral, agile)
• Experience with the system verification of products that combine hardware and software elements.
• Experience with verification at the unit, discipline (software, EE, ME), integration and system level
• Willingness to travel (locally) up to 50% as needed
• Ability and willingness to mentor Staff and Senior QEs
• A company sense
• Ability to write software using standard programming and scripting languages to support verificaton and automation needs.
• Experience with automation verification.
• Significant experience eliciting and writing software requirements and use cases
• Experience working directly with clients.
• Experience in 2 regulated domain (medical, aerospace)
• Significant experience in the Aerospace industry regulations including experience with FAA development guidelines 8110.x, RTCA DO-178b, DO-160, DO 254, as well as software related consensus standards (AS9100 and AS9115).
• Significant experience in the Medical Device industry regulations including experience with FDA development guidelines (Guidance for Content of Premarket Submissions, General Principles of Software Validation) QSR (21 CFR 820) as well as software related consensus standards (ISO 14971, IEC 62304, IEC 60601, AAMI SW68).


A Principal Quality Engineer is someone who can engage directly with a client, establish credibility with technical staff, and analyze and help refine product or software requirements. This person needs to be capable of interacting with program management as well as leading a QE team or performing hands-on as necessary. This person will contribute directly to the delivery of solutions, while providing leadership as part of the core team, and act as lead of a Foliage QE team assigned to the project.

• BS or MS in Computer Science or Software Engineering or related discipline.
• 6+ years of experience as a hands-on verification engineer
• 3+ years of experience in a leadership position as a verification lead, including at least 2 years of experience directly interacting with clients/stakeholders.

Apply for this position...


Cleaning Company looking for help in the Merrimack Valley.

Cleaning Company looking for help. Must be Trustworthy, Reliable, Responsible. 20-30 hrs per wk. Monday - Friday. Merrimack Valley Area * Car not required * Able to Start Jan. 2nd. Please message me if you are interested. 

Job Openings at Community Teamwork

CTI’s MVSBC Bookkeeping Program Manager will help strengthen small business by providing bookkeeping training and services.  We are seeking a self-directed individual for this position as part of the Merrimack Valley Small Business Center. TheBookkeeping Program Manager will provide bookkeeping services to existing small business owners. This individual will have excellent bookkeeping skills, excellent communication skills, be able to develop and maintain relationships, be able to manage daily operations of the bookkeeping business, including implementing a sales and marketing strategy, and handle client billing and collections. This individual will also be able to manage student internships as service level demand increases.


A bachelor’s degree in business, finance, accounting, or a related field, required.  Five years experience running a successful small business may substitute for education. Experience with QuickBooks, required. Certified or working towards Certified Bookkeeper (CB) designation, required. Bi-lingual (English/ Khmer, Spanish, or Portuguese) applicants are strongly encouraged to apply.



CTI’s Microenterprise Retention Specialist will help strengthen small business and create pathways out of poverty through entrepreneurship.  We are seeking a self-directed individual for this position as part of the Merrimack Valley Small Business Center. The Microenterprise Retention Specialist will provide technical assistance to existing and prospective small business owners including help in accessing our microloan fund. This individual will have excellent communication skills, be able to develop and maintain relationships, offer counseling and guidance, and be able to evaluate business capacity. A bachelor’s degree in Business, Finance or a related field is required (5 years experience may substitute for education). Bi-lingual (English/ Khmer, Spanish, or Portuguese) applicants are strongly encouraged to apply.

This position is a temporary position and will end October 1, 2013; however, there is a possibility that additional funding will be secured to keep the position maintained.