NONPROFIT & SOCIAL SECTOR MANAGEMENT
Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.
The Provident Bank, Amesbury, MA 2004 – 2016
Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans.
Assistant Vice President, Compliance Officer & Internal Audit Manager 2012 – 2016
Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department. Operated Board of Director, Executive Team and employee corporate training.
Department Operations, Management, & Training:
Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.
Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.
Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.
Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.
Supervised and mentored Compliance and BSA Specialist staff members.
Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.
Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.
Customer Service & Client Relations:
Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.
Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.
Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.
Compliance Officer 2010 – 2012
Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.
Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.
Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.
Reported directly to Board of Directors and led all Compliance Committee meetings.
Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.
Compliance Specialist 2008 – 2010
Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.
Promoted based on strong aptitude for the handling of legal and business documentation.
Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.
Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management.
Deposit Operations Specialist 2004 – 2008
Process, review and file all account opening documentation.
Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.
Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.
Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.
Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.
West Newbury Historical Society, Secretary – Clerk – Volunteer 2016 – Present
Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.
West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer 2010 – Present
Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.
Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader Summer 2016
Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.
West Newbury Riding and Driving Club, Board of Director Member 2012 – 2016
Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.
Pentucket Pony Club, United States Pony Club, Inc., Treasurer 2006 – 2013
Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office. Filed all state and federal tax forms.
West Newbury Parent Teacher Organization, Inc.,
Executive Board Member – Steering Committee Member – Program Chairman 1998 – 2006
Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.
EDUCATION & CERTIFICATION
Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA 2010 - 2015
Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C. 2012
National Compliance School Certificate, American Bankers Association, Washington, D.C. 2010
B.S., Business Administration, Southern New Hampshire University, Manchester, NH 2009
Excellent written and verbal communication skills
Professional phone demeanor, multi-line telephone experience
Accurate keyboarding (65wpm)
Experience in Microsoft Office, QuickBooks, database management and financial software
Organization and efficiency
Attention to detail and mathematical aptitude
Courtesy and respect for co-workers and the public
Various Employment Agencies, Greater Boston Area 09/2015 - Present
Corporate Receptionist for Princeton Properties, Exogenesis, Arqule: answered multi-line phones and transferred calls; greeted visitors; prepared shipping waybills; performed clerical work as assigned.
Data Entry Specialist: Segue Manufacturing - assisted with a shop system conversion by matching imported database records to old system, creating new records, identifying and completing missing information, and preparing new system to go “live.” Animal Hospital of Nashua – recreated detailed records of animal medical treatment.
Eliot Community Human Services, Lexington, MA 01/2014 – 08/2015
Delivered confidential packages twice weekly from Lowell to Lexington.
Merrimack Valley YMCA, Lawrence, MA 01/2010 – 10/2011
Administrative Assistant, Camping Services Branch
Registered campers and entered payments using EZ Camp and EFinesstri database software.
Interacted extensively with parents by phone to obtain missing health and registration forms.
Collected outstanding accounts receivable and created payment plans in Excel.
Processed daily End of Shift report. Composed correspondence and edited newsletter.
Responded to on-line inquiries.
Handled large mailings including redirecting returned mail.
Ensured all day campers were delivered home by final bus.
The Packaging Team LLC., Dracut, MA 09/2007 – 11/2009
Administrative Assistant/Customer Service Representative
Assisted Owner in designing order processing system.
Accurately handled complete order processing cycle including printing orders, generating shipping quotes, billing credit cards, issuing shipping labels, and preparing picking tickets.
Replied to calls and email to place orders, describe products, send samples, and resolve shipping issues.
Created invoices and maintained inventory.
Managed accounts payable and receivable.
Organized and maintained filing system.
Meadowmere Motel Corporation, Billerica, MA 02/2005 – 08/2007
Assisted administrator with payroll, accounts payable, Excel projects, filing, and general administrative tasks.
Volunteer and Seasonal Positions:
Renaissance Club, Board Member and Media Contact
Merrimack Repertory Theatre, Development Assistant
Lowell National Historical Park, Information Specialist
Lowell Telecommunications Corp., Membership Assistant
National Alliance on Mental Illness, Information Specialist and Fundraiser
JULIUS P. PONTES
10 Dunstable Road · Westford, Massachusetts 01886 · Home- (978) 692-4294 · Cell- (978) 319-5097
OBJECTIVE: To maintain a challenging position that will fully utilize my proven culinary management skills, energy,
creativity, and knowledge of the food service and hospitality fields.
·Proven track record for improving food quality while maintaining low food costs
·Assumed greater accountability and responsibility throughout career progression
·Ability to train, motivate and retain quality management and service teams.
·International training and experience with focus on European, Indian, and American Cuisines.
Chef/Hobbs Brook Management (2014 – 2015)
·Reduced operating costs of Corporate Dining facility from 85% to 65% during tenure
·Improved client approval rating by introducing healthy action station options to daily menu
Director of Dining Services / Unidine Corporation (2012 – September-2013)
·Responsible for leading the day to day dining operations in a senior-living environment with 72 full time residents
· Oversee purchasing, food production, training, hiring, budget maintenance, and quality controls
·Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads
Executive Chef / Nashawtuc Country Club (2007 – 2012)
·Improved quality of food and beverage offerings resulting in membership increase from 400 members in
2007 to 475 members in 2011
·Reduced food cost from 68% in 2007 to 32% by 2011 by monitoring production, waste, and theft
·Doubled the number of meal covers served in restaurant due to increased food quality, 2007 to 2011
Executive Chef / Beechwood Hotel, Worcester (2002 – 2007)
·Uphold culinary standards for Worcester’s premier hotel venue.
·Received 4 star rating for Harlequin restaurant in 2002, a shift from 3 stars in previous year
·Improved productivity while increasing cover counts and guest satisfaction
·Bahrain, Ramada International, Jeddah (Saudi Arabia), Ramada International
·Zurich (Switzerland), Nova Park Hotel and the Silver Ranch Restaurant
·Munich (Germany), Bierischerhoff Hotel
·Paris (France), Maxim’s Restaurant, Lyon (France), Paul Bocuse Restaurant
·London (England), Hilton International
Les Amis d’Escoffier Society
Hotel Fachschule, Zurich Switzerland, Culinary Diploma
Institute of Hotel Management, New Delhi, India
Apprenticeship, Taj Intercontinental Hotel, Bombay, India
24 Old Homestead Road
Westford, MA 01886
(978) 808-6864 (Cell)
Strategic marketing and business professional with experience in worldwide strategic and tactical marketing, new product development and launch, and project management. Creative problem-solver with strong analytical skills and technical knowledge supporting strong sustainable bottom-line results.
STEMGENT, A REPROCELL GROUP COMPANY, formerly part of Stemgent-Asterand, Lexington, MA 2013-2016
Global developer of stem cell reagents, cell culture tools, and provider of contract services and human tissue.
Director of Marketing
Responsible for strategic and tactical marketing plans and activities with a seven-member team including customer service and technical support, product management, graphic design and web development.
Successfully launched two induced pluripotent stem cell RNA reprogramming kits worldwide being first to market a cost-effective and robust RNA blood reprogramming kit and service.
Achieved 20% year-on-year revenue growth from 2014 to 2015 with a varied product mix of commoditized and differentiated products and services.
Established cross-selling strategies to augment Japan and United Kingdom made product sales in the Americas.
Led branding strategy, design and messaging integrating three newly acquired companies and implementing the branding strategy across all group companies.
CORNING LIFE SCIENCES (Acquired BD BIOSCIENCES DISCOVERY LABWARE), Tewksbury, MA 2007-2013
Global developer and manufacturer of ADME/Tox reagents and contract service provider, and cell culture tools.
Product Manager-ADME/Tox Products and Contract Research Services
P&L and strategic responsibility for all ADME products and contract research services. Drove definition, development and launch phases of three major new products. One resulting in worldwide market share of 70% in human tissue fractions and establishing the Corning liver microsome product as the industry gold standard. A second new disruptive technology is gaining rapid adoption moving research from week long drug transporter cell line cultures to a robust, stable cryopreserved quick culture model completed in two days.
New drug transporter product line was fastest growing product line in year one for Corning Life Sciences, securing recognition at Corning Corporate for best customer understanding, product definition and launch execution
Grew major hepatocyte product line 16% from 2011 to 2012 with launch of new product in July 2011, and major competitive win of +700K.
Develop yearly strategic and tactical plans for ADME products and Contract Research Services.
Created collateral for new and existing products including datasheets, user guides, banner ad content, e-blasts, customer newsletters, conferences, trade shows, and press releases.
Led key account management of large pharmaceutical multi-site accounts for large multi-product deals
THERMO FISHER SCIENTIFIC, Milford, MA 2003-2007
Global developer and manufacturer of sample preparation products for life sciences, clinical and general purpose applications.
Product/Marketing Manager-Vacuum Concentration, Freeze Drying, Cell Disruption, Electrophoresis and Centrifugation
Established integration strategy for Thermo vacuum concentrator and freeze dryers with newly acquired European company with products based in Denmark, France and the Czech Republic. Drove high-throughput and bench model drug discovery vacuum concentrators, and small scale freeze dryer product development for 2006 worldwide launch. Developed centrifuge market positioning for cell and tissue culture markets to augment revenue.
Increased centrifuge orders in cell and tissue culture segment 30% with focused positioning using web-based advertising and promotions, distributor print collateral and focused ad campaigns.
Expanded market sales in high-throughput drug discovery vacuum concentration 2X prior year.
Led key account management of large corporate pharmaceutical account including instrument project management, service, and applications support.
Managed product integration, including defining the product portfolio for vacuum concentrators and freeze dryers after acquisition of European company.
VARIAN, INC., Lexington, MA 2001-2002
Global developer and manufacturer of vacuum products for life science and analytical instrument markets.
Market Segment Manager for North America-Analytical Instrumentation
Expanded North American presence in mass spectrometry and other analytical instruments requiring vacuum. Developed and drove product programs to introduce new products to capture more market share.
Led worldwide product launch initiative started in June 2002 for new vacuum gauge aimed at taking market share from two major competitors in a fragmented market with cost-effective differentiated product strategy targeted at analytical instrumentation and industrial markets. Resulted in adoption by mass spectrometer OEM leading to sales of greater than 500 forecasted units per year.
Developed sales collateral including sales presentations, datasheets, product brochures, manuals, press releases, trade shows, and journal advertisements, and delivered new product launch sales training worldwide.
Managed and drove development of new gauge design for high reliability of 1 million plus hours at low cost.
Negotiated multi-million dollar contracts increasing revenue by 25% with one OEM.
MILLIPORE CORPORATION, Bedford, MA 1993-2001
Global developer and manufacturer of filtration and dispense products for microelectronics, bio-pharmaceutical and analytical markets.
Market Manager, Product Manager - Photochemical Dispense Systems and Point-of-Use Photochemical Filtration
Marketing Communications- BioProcess, Process Systems and Microelectronics
Defended market revenue and profit leadership position in global business segment. Drove product development programs supporting differentiated product positioning designed to lock-in replacement business across multiple market segments. Profit and Loss, and long range planning responsibility for $30M filtration market segment and $65M pump market segment.
Successfully commercialized new dispense systems and filtration products through the Product Development Process, starting with discovery, investigation, product definition, launch and production.
Spearheaded product line repositioning and consolidation to capture sales across multiple market segments; including positioning existing products into new market segments, eliminating poorly selling products and converting successful specials to commercial products.
Took share in competitively dominated market segment resulting in $1M+ revenue in 9 months with technically superior products, service, and field support.
Offset diminishing market volumes in mature market with innovative new products commanding higher selling prices to improve revenue and maintain margins.
MBA, Marketing, BABSON COLLEGE, Wellesley, MA
BA, Molecular Biology, REGIS COLLEGE, Weston, MA
Software Technical Writing Certificate, MIDDLESEX COMMUNITY COLLEGE
Courses and research completed towards MS Organic Chemistry, BOSTON COLLEGE, Chestnut Hill, MA
Fluent in Italian; Working knowledge of French
Pop-A-Lock Locksmith is looking to fill a full time position in the Peabody, MA area (Essex County and Eastern Middlesex County). We are a mobile workforce and provide locksmith services to our clients with our advanced tools and equipment. Job would include automotive key making (duplication and key generation), lock picks, residential service calls, installing/maintaining/fixing locks, and commercial calls. Training will be provided.
You are an ideal candidate if you have:
- - 1+ years as a locksmith
- - Excellent communication skills
- - Great customer service skills and are professional and courteous
- - The willingness to learn
- - An excellent driving record
- - Great references
- - Dependability, integrity and honesty are a must!
Competitive wages based on experience. To apply respond to email@example.com with letter/resume, include your contact information and a brief description of your interest in this role. All final applicants will undergo a background check, review of driving history and drug testing.
84 Beal Street ▪ Lunenburg, MA 01462
A multi-talented sales professional, with 15+ years of sales experience in several different disciplines including progressively responsible roles in business development, business to business sales, reseller account management, retail operations, sales analytics, marketing strategy and project management.
massAV, Tewksbury, Massachusetts, 2015 - Present
massAV is a regional leader in event staging and creative production services. Services range from local town hall meetings to simulcast experiences spanning the globe. An in-house creative production team creates the extraordinary utilizing the latest in video and animation technology.
Business Development Manager, 2015 - Present
Responsible for continual growth and development of both our new and existing client base. YTD results include over $1.7M in RFP opportunities.
Leveraging networking and industry evolution, I identify target companies by vertical and scale, conduct research to identify key stakeholders and initiate outreach.
Utilize on-line resources including LinkedIn, data.com and Salesforce to manage a strategic plan for initial outreach as well as continual account development and follow up.
Through a combination of networking, cold calling and email I initiate contact, build rapport and introduce our services as a solution to overcome client obstacles.
Develop ongoing relationships with potential clients, secure capabilities meetings and secure RFP opportunities.
I work closely with our contracted digital agency to ensure social content is developed and distributed on a regular basis. This content includes social media posts, images, white pages, blog posts and regular maintenance of the company website.
BOSE CORPORATION, Framingham, Massachusetts, 1996 - 2015
Bose Corporation is a world leader in consumer electronics with $2.97B in annual sales. Most notably known for the highly acclaimed Wave Radio, the company has an extensive assortment of product and innovations.
New Business Development Specialist III, 2011 - 2015
Managed the strategic Business to Business sales relationship with several high profile accounts and business partners including the NFL and PGA TOUR. Achieved annual revenue of $1.5M.
Channel Account Manager for several reseller accounts. Responsible for all aspects of managing the account from account recruitment to implementation, including NDA, dealer agreements, credit allocation, product assortment and marketing collateral. Achieved annual revenue of $1M.
Coordinated and managed most aspects of channel specific off-site sales events from inception, to implementation and through to conclusion, including final product and sales analysis. Achieved annual revenue of $1.1M.
Assisted in managing the Employee and Business Partner Accommodation Programs. Coordinated over 350 unique partner companies with well over 2M eligible employees. Achieved annual revenue of $9M.
Experiments and Communications Coordinator, 2006 - 2011
Provided support to the inbound call center through daily communications and development of innovative sales techniques and sales opportunities.
Sales channel contact liaison for the Home Entertainment, Headphone, Live Music and On-line Commerce divisions.
Project Manager for sales and demonstration events for both employees and end consumers.
Wrote frequent sales and experiments briefs to assists the call center and reported analytical results to senior management.
Retail Store Operations, 1996 - 2006
Progressed through the ranks with every position in the retail environment from Demonstration Specialist to Store Manager.
Lead teams of up to ten direct reports to not only meet, but to exceed sales and customer experience goals.
Firefighter / EMT, Town of Lunenburg Massachusetts
Paid on Call / Per diem Firefighter / EMT
Member, Red Cross 2017 Boston Marathon Team
Bachelor of Arts, Franklin Pierce University
Major: Mass Communications
Firefighter I/II Certification, Massachusetts Firefighting Academy
Emergency Medical Technician, National EMS Institute
Current Massachusetts Certification
Current National Certification
Terence J. Ryan
6 Carriage Way (978) 799-8174
Westford, MA 01886 firstname.lastname@example.org
Primary Areas of Expertise
Professional with nearly 30 years of management experience in engineering for the high tech industry coupled with a lifetime of public service and community involvement as both an elected official and volunteer.
Training and development
Successful contract negotiation
Collaborative problem solving
Curriculum review and approval
Community outreach efforts
Special commissions subcommittees
Decision making based on the best interest of the community
MBA, Business Administration,Framingham State College, Framingham, MA, 2000
BSEE, Electrical Engineering,Wentworth Institute of Technology, Boston, MA, 1988
BSET, Electrical Engineering Technology,Wentworth Institute of Technology, Boston, MA, 1987
Vice Chair, School Committee, Westford Public Schools 2012 - Present
The School Committee is the elected body that establishes goals and policies for the public schools of Westford, appoints the Superintendent, and approves the school budget, currently at $54 million.
Serve as Vice Chair and School Committee representative on various subcommittees, including:
Public Works Initiative Committee, which focuses on analyzing opportunities for efficiency, consolidations and cost reductions for facilities and public works activities throughout the town. We then provide recommendations to the town for consideration and implementation.
Pedestrian Safety Subcommittee, which addresses pedestrian safety issues throughout the town and school.
Healthy Communities Committee, a newly formed committee, which has been tasked with examining ways to improve the overall health of all Westford residents, including connecting bike paths to schools and adding sidewalks.
School Committee negotiating team, which negotiates contracts with the teachers.
Also previously served on the Policy Subcommittee, which reviews and updates current school policies and develops new policies.
Household Manager/Public Servant 2015 – Present
Stay-at-home father who increased time commitment and responsibilities as Vice Chair of the Westford School Committee by serving on additional subcommittees, including the Town’s Public Works Initiative, Pedestrian Safety and Healthy Communities committees.
ALCATEL-LUCENT 2000 – 2015
Americas Customer Critical Issues Lead – Global Customer Quality
Responsible for interfacing with 15 regional quality managers and four matrixed business units in the execution of the Global Customer Critical Issue Escalation Management Process across North and South America.
Managed engagement of Customer Quality Managers and internal business units to preemptively identify and resolve high impact customer issues prior to executive escalation.
Responsible for forming cross functional teams to focus on specific customer issues, drawing on subject matter experts and vendor involvement.
Responsible for producing the Americas Customer “Heatmap” Report, outlining critical issues as part of a weekly CEO Executive Committee Report.
Team lead for the Global Customer Scorecard Governance Committee overseeing current quality scorecards, assessing new customer requests, investigating automation techniques, central depository issues, and best practices.
Advocated for the inclusion of quality management during sales process ensuring a quality review of proposed commitments.
Quality Manager - Americas Quality and Customer Satisfaction
Areas of responsibility focused on quality, process improvement and customer satisfaction.
Customer Quality Manager for four national wireline customers focused on the overall customer experience including resolution of issues, survey input, feedback and customer satisfaction.
Represent Alcatel-Lucent at Quest Forum TL 9000 requirement reviews offering input and opinions favorable to Alcatel-Lucent roadmap strategy.
Responsible for ISO9001/2000 certification and migration to TL9000.
Managed review and implementation of FCC Network Reliability Interoperability Best Practices for network security.
Manager focused on two specific global initiatives, Cost of Poor Quality and the development and use of new Key Process Indicators within the Lead to Cash processes.
Managed four technical employees supporting global TL 9000 measurement reporting and corporate customer quality data reports for approximately 25 products.
Improved Software development processes and policies by instituting structured code inspections and implementing tracking metrics based on a “Quality Dashboard”. Code inspections resulted in a 50% increase in defect removal prior to test.
Responsible of the internal audit program including; documentation, training of auditors, scheduling, conducting audits, and resolution of corrective actions.
Drove Customer loyalty index scores 26% higher, while driving an exponential higher response rate.
Responsible for being the independent quality advocate for identified National Wireline customer accounts, working closely with aligned Program Management and Sales teams to be the Voice of the Customer back into ALU.
Identified metrics to track and reduce defect resolve times from over 300 days to less than half while reducing the backlog by over 80%.
RAYTHEON COMPANY, Tewksbury, MA 1987 – 2000
Senior Software Quality Engineer, Integrated Defense Systems
Expanded responsibilities from entry level engineering aide to senior quality engineer responsible for quality compliance for various missile programs.
Content contributor, Quest Forum TL9000 Measurements Handbook V4.0 (2006), V4.5 (2010) and V5.0 (2012).
Coach/Assistant Coach: Westford Youth Baseball/Softball, Lacrosse, Soccer and Nashoba Grizzlies Youth Hockey, Westford Waves Softball: 2003 - Present.
Chelmsford Swim and Tennis Club: Chelmsford, MA – Board of Governors, 2009 - 2012.
Centralville Neighborhood Partnership: Lowell MA, 1995 – 1999.
President May 1998 – October 1999
Treasurer, 6/96 - 6/97
Board of Directors, 6/96- 6/97
Greater Lowell Food Bank / Middlesex Shelter, 1992 - 1996
“Pantry Raid” Volunteer
References available upon request
Award winning Deborah's Kitchen is hiring for holiday hours at our retail locations. We are adding a new member to our sales team at the events for the holiday season November and December.
Deborah's Kitchen has been in business for 14 years and are makers of incredibily delicious, low sugar specialty fruit spreads and relishes in individual jars and gift baskets and gift towers. Retail and, or food service experience helpful. Food lovers with enthusiasm and a desire to delight customers a must.
Please respond to Deborah@deborahskitchen.com
354 N. Main St. #305 L_Walters@yahoo.com
Andover, MA 01810 978-886-3892 tel
I am a highly professional, results driven ESL teacher and multicultural coordinator with the experience of teaching ESL, Spanish, and French to culturally diverse learners at high schools, colleges and beyond. Having taught, lived, and studied abroad, I am excited about our culturally diverse populations and relate to their struggles. I teach languages online and face to face, and enjoy using technology to supplement the students’ learning. As a multicultural coordinator, I am interested in building community that supports our ELL population and enriches every student’s academic experience.
PROFESSIONAL AND TECHNICAL SKILLS
Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Windows Clickers Blackboard Chatrooms Online teaching
ESL, FRENCH, AND SPANISH
ESL Instructor 2015-present
Taught Listening and Speaking, Reading and Writing, Critical Thinking, and Living and Learning in
the USA to multicultural students
StudyGroup, North Andover, MA
Prepares international students for success in American Schools, focusing on English language
skills and acculturation.
- Secured placement for international students in American schools
- Developed courses such as “Living and Learning in the USA”
Business ESL Instructor Summer 2014
Taught Business English as a Second Language focusing on oral presentations and writing effective emails, memos, reports, and project summaries.
SEFAS International, Burlington, MA
Helps companies determine project scopes, timelines, and resourcing. Provides strategy, coaching, and guidance to make a project happen.
- Created course curriculum, chose texts, and successfully incorporated the
company’s required documents to improve the students’ writing and presentations
Students English proficiency progressed from C1 to C2 on the International Scale
French Professor 2010-2016
Taught language and French Cinema with a focus on French culture
Department of World Languages and Cultures, University of Massachusetts Lowell.
- Taught all levels
- Published articles and gave presentations on French Literature and second language acquisition
French Professor Department of Continuing Education, UMass Lowell 2014-2015
French 4 online. Advanced topics in grammar with a focus on French culture
- Received excellent teacher evaluations
- Managed chat rooms, blackboard, online gradebook
Teaching Fellow,French Studies, Brown University, Providence, RI 1996-2003 Taught Introduction to the Literary Experience (52)
Analysis of literary texts from the 17th century to the present, including French and
Francophone narrative fiction, drama, poetry, and film
- Worked as teaching consultant
- Received excellent Teacher evaluations
ESL Teaching Consultant, Lawrence Family Development Charter School, Fall 2002
Lawrence, MA Taught teaching assistants ESL including reading, writing,
listening and speaking
- Student’s level improved on International Scale
- Became acclimated to elementary student needs
ESL and Language Substitute, Andover Public Schools Fall 2002-2012 Andover, MA
- Students’ writing improved
- Students’ speaking improved
High School Teacher, Multicultural Coordinator 1991-1996
The Pingree School, South Hamilton, MA.
French language (AP), Cinema, Culture; Spanish 1 & 2
- Produced and coordinated various programs on Multicultural Education
- Motivated and enabled students to execute the above work
PhD, French Studies, Spanish minor (Emphasis Second Language Acquisition) Brown University, Providence, RI
MA, 19th and 20th Century Francophone and French Literature (ESL certification) Brown University, Providence, RI (ESL certification)
MA, French Film and 20th century (French, Spanish certification), Ohio State University, Columbus OH.
BA, French and Psychology, Miami University, Oxford, OH