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Resume for Michael Bowen

Michael Bowen

138 Gershom Avenue, Lowell, MA 01854 • (508) 371 8805

https://www.linkedin.com/in/michaelbowen0102

Michael_bowen@student.uml.edu

EDUCATION

University of Massachusetts Lowell                                                      Lowell, MA

Bachelor of Science in Business Administration                                        May 2018, Exp.

Concentration: Accounting, GPA: 3.4

Credits Upon Graduation: 138

 

North Shore Community College                                                          Danvers, MA

Associate In Arts: Business Administration                                                Spring 2015

GPA: 3.6 Dean’s List Three Consecutive Semesters

 

PROFESSIONAL CERTIFICATIONS

Microsoft Office Specialist Certification - Excel 2013

Volunteer Income Tax Assistance - Preparer 2016 Tax Year

 

ACADEMIC PROJECTS - UMASS Lowell

Financial Statement Analysis                                                                       Fall 2015

·  

Used profitability and efficiency ratios to analyze performance of Chipotle and Qdoba

·  

Effectively delegated workload with partner by consistently meeting up weekly

 

Interview of Homeworks Energy Chief Officers – Internal Motivation   Spring 2016

·  

Took lead in semester long project; Delegated work among group and compiled research and findings

·  

Edited final deliverable and led presentation in class

 

PROJECT EXPERIENCE

Excel Workbook for Efficiency at Homeworks Energy

·  

Created Excel workbook to improve call efficiency while CRM was being built

·  

Used formulas including: conditional, if, nested if, and count-a to populate and total data across worksheets

 

FINANCIAL SERVICES EXPERIENCE

Bank of America & Citizens Bank                                                          Woburn, MA : Boston, MA

Teller                                                                                                               July 2012 - August 2013

·  

Audited and balanced personal cash drawer daily

·  

Interacted with over 75% of branch customers to deepen and satisfy customer relations

·  

Complied with government regulations including Sarbanes-Oxley and Anti-Money Laundering

 

WORK EXPERIENCE

Home Works Energy                                                                                  Woburn, MA

Internal Operation Specialist – Salesforce CRM                                        September 2013 - March 2016

·  

Performed invoicing of company contracts to MASS Save; accounts receivable

·  

Trained fournew employees on multiple internal operations and processes

·  

Scheduled and approved new customers; produced work orders; performed QC of assessment

·  

Kept up-to-date with rapidly changing procedures in a start-up environment

·  

Functioned efficiently without established guidelines; maintained integrity without supervision

·  

Communicated with all departments to progress customers through the administration process

NON-ACADEMIC ACTIVITIES

 

I participated in the Accounting Society’s bi-annual involvement in the Habitat for Humanity Fall 2015 and Spring 2016. Earned $566 from stock value appreciations; consistently do meal prep to maintain nutrition; enjoy being with my friends playing strategy games involving game theory, tennis, and anything physical.

Resume for Richard Hayden

Richard Hayden

________________________________________________________________________

 

2 Suncook Terrace  -  Unit 18  - Merrimack, NH 03054                               

603-494-9656

rickhayden1@comcast.net

 

SUMMARY 

Seasoned Cable Technician with more than 15 years experience in cabling infrastructure installation.  Thrives in a deadline driven environment.  Expertise in troubleshooting, diagnostics and customer service.  Strong managerial, time-management and communication skills.  Seeking a position where I can utilize the skills I have acquired.

 

QUALIFICATIONS

 

Cat 5E Cable                           DSC - Security Systems         Fluke Meters/Testers              

RG6 Quad Coax Cable           Whole House Audio               Wire Scope 350

Fiber Optic Cabling                Home Theater Installs             Wave Tech Testers

Audio/Video Cabling             Structured Wiring                   Penta Scanner

Security Cable                         Fiber Optic Terminations        Rolm Phone Systems

Linksys Routers/Modems       Building of PC's                     Installing Software/Hardware Desktop Publishing                Home Networking                  Computer Graphics

Graphic Arts                           Various Graphic Programs      Routers and Hubs

 

 

PROFESSIONAL EXPERIENCE

 

2009-2014       (2003-2007)

Securely Sound Incorporated - Hudson, NH 

Securely Sound is a residential cabling company.  The mainstream of business is cabling of new construction.  The cabling of homes consisted of but not limited to whole house audio, home theaters, dedicated theaters, structured wiring and DSC home security systems.  The retro fit of home theaters in existing structures.  Mounting of flat panel screen TV's from 19" to 60" screens.  Installation of projection TV's with screens of 110" or more.  Installation setup of routers and switches in home networks. 

  • Responsible for all cabling and finishing of low voltage cable
  • Install and finish work of home theaters
  • Installation of head end sound equipment
  • Installation of home security systems
  • Responsible for warehouse and inventory
  • Maintenance of company vehicles
  • Installation and set up of home network systems

 

2007-2009

Telephone Network Technologies - Hooksett, NH 

Telephone Network Technologies is a wide based cabling company from cell antennae sites to voice and data cabling for area hospitals. 

  • Installation and Termination of data, voice and video cables
  • Maintaining Rolm phone system at Southern NH Medical Center
  • Installation of data and voice cabling for Southern NH Medical Center
  • Responsible for completion of voice an data cabling in a timely fashion
  • Responsible for all moves, adds and changes for data and voice cabling 

 

2001-2003

Integresys - Portsmouth, NH

 

Integresys is a Networking Company on the Seacoast.  Responsible for the cabling of Liberty Mutual 3 story building for all voice and data cabling.  The build out of the MDF and all IDF data closets linking each one with fiber optic cable.  Testing of all cables using high speed test equipment.  Working at the Naval Base in Maine adding voice and date cabling through wire mold throughout airplane hangers and other administrative buildings.  Lead installer for wireless network systems in Target Department stores throughout the New England and New York region. 

 

  • Installation of network, voice, video and fiber optic cables
  • Termination of both head end and user end of cable
  • Responsible for over-seeing large crews for industrial/commercial projects
  • Testing cables for length and continuity
  • Patch through station cables to hubs and switches
  • Set up of hubs for naval base
  • Lead installer 

Resume for Mellanie Marino

Mellanie Marino

720 East Main ST, Nanticoke, PA 18634

5705409358

mellanie@me.com

 

OBJECTIVE: To obtain a position where I can utilize my skills, abilities, and integrity to grow as a professional individual as

well as contribute to the needs, goals, and success of an organization.

 

SPECIALIZED ATTRIBUTES:

Excellent Communication Skills

Merchandising Knowledge

Detailed Oriented

Customer Service Management

Social Perceptiveness

Active Learning Abilities

Time Management Skills

Conflict Resolution Knowledge

 

ACHIEVEMENTS AND RECOGNITION:

Featured on CBS’s Undercover Boss Season 5 Episode 11 to highlight guest services at Mohegan Sun due

to staff recognition for hard work and dedication

 

PROFESSIONAL EXPERIENCE:

Collections Rep CarlottaCredit,

 

Kingston, PA July 2015 Present

Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.

Evaluate all documents in collection systems and negotiate payments with customers

Process claims status checks, denial claims

Verify references, income, and address for new applicants

 

Customer Service Rep Temp Cigna, Scranton, PA Dec 2014 Feb

2015

Trained and coached team members to deliver a high standard of customer service

Managed a highvolume

workload within a deadlinedriven

environment

Input data into company database and generated reports for management

 

Front Desk Courtyard by Marriott, Scranton, PA Aug Nov

2014

Created a unique and personalized guest experience

Was an innovator, explorer, and relation builder to ensure guest feels at home

Guest service and registration, room inventory and availability

Promoted marketing programs, responded to guest inquiries and requests

Filed guest complaints, conducted research and negotiated solutions for satisfaction

 

Valet Attendant Mohegan Sun at Pocono Downs, WilkesBarre,

PA 20112014

Provided claim check and instruct guests on how to reclaim vehicle

Provided travel directions and information on property events and promotions

Promoted courteous treatment of customers and resolving guest services issues

Greeted arriving and departing guests and offered assistance as needed

 

Retrieved customer vehicles from specified areas in a safe and efficient manner

Resume for Brandon Sweeney

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Resume for Rick Samson

Richard Samson

 

Email: r_samson_accountant@rocketmail.com                             232 Eastern Avenue, Unit 102,

Phone: 603-447-2538                                                                         Manchester, NH 03104

 

 

CAREER OBJECTIVE: 

 

Seeking a position as an Accountant in an exciting and challenging organization that will benefit from my knowledge, skills, abilities and to maximize my work activities and context to achieve a positive outcome.

 

 

SUMMARY OF EXPERIENCE: 

 

         

1 year Sales Associate –Customer Service at Lowes’ Home Improvement

•     2 years as an Assistant to the Controller at Phoenix Precast, Concord, NH

    6 years of experienceasCost accountant at California Products Corporation, Andover, MA

  • 9 years of experience as a Staff accountant  at Alvin J. Coleman & Son, Inc., Conway, NH
  • Self-directed and able to work well under pressure in a dynamic environment
  • Possess good communication skills, interpersonal, organizational, self starter, independent working with minimal supervision
  • Leadership skills with an ability to adapt to changing environments.

 

PROFESSIONAL EXPERIENCE:

 

1.    

Lowe’s Home Improvement(Weekend Sales Team)(2015-present)

Providing Customer Service and responsible for responding to customer’s inquiries.

 

2.    

Sabbow & Co, Inc. dba Phoenix Precast, and World Trading Company-Granite Industries(MFG - Assistant to the Controller) (2014-8-2016)

Recorded daily deposits to customer’s accounts. Reconciled differences to customer's accounts and made necessary general journal entries to correct accounts receivable. Processed all credit card payments and any adjustments to credit cards. Answered credit inquiries on customers.
Recorded, entered Accounts Payables and reconciled all statements. Contacted vendors with any discrepancies and made necessary adjustments to vendors. General journal entries made on Accounts Payable as required. Gathered data and filed Quarterly I.F.T.A  Reports.
Uploaded and file quarterly NH Employer Tax Report. Filed Quarterly 941 Tax Report
.

 

3.    

HPM Insurance(Accountant-Bookkeeper) (2013-2014)

I was responsible for twice monthly payroll. I would submit information to an outside payroll company. I entered employee name, addresses, social security, exemptions, and deductions for medical insurance, savings, checking accounts, 401K and any other deductions. Kept daily cash log on hand and forecasts for cash and expected cash on hand for daily operations(Cash Mgmt). Daily Banking. Responsible for all aspects of Accounts Receivables and Accounts Payables. Recorded Sales, Payables and made any necessary adjustments needed for journal entries and reconciles statements that came in. Paid invoices by cutting checks for vendors on a weekly basis. Reconciled multiple checking accounts to bank statements and general ledger. Kept track and paid out Agency/Producer Commissions and also reconciled Agency Producer Commissions. Analyze Financial Statements. Made sure Account currents maintained minimum amount required for state of New Hampshire and Premium Trust.

 

Richard Samson

 

Email: r_samson_accountant@rocketmail.com                    232 Eastern Avenue, Unit 102,

Phone: 603-447-2538                                                                Manchester, NH 03104

4.   

California Products Corporation, Andover, MA(            MFG-Cost Accountant) (2007-2013)

I would be responsible for the closing entries for the inventories and mfg. 
Responsible for the sales tax - did researching in sales tax, implemented sales tax rates into Sage Mas500. Filed monthly, quarterly, annual sales tax return for over 32 states, cities, districts and Parishes. Responsible for costing of all new products. Responsible for locating discrepancy for inventory. Reconciled manufacturing production and warehouse recording of inventory. 
Communicated to Tax Auditors to inquiries. Inputted all formula's into computer. Analyze sales Reports for differences.

 

5.    

Alvin J. Coleman & Son, Inc., Conway, NH (Construction            Staff Account) (1997-2007)

I reconciled multiple checking accounts for different companies. General Reconciliation, Cash Reconciliation. Collected data and filed quarterly I.F.T.A Returns. Collected data and filed quarterly Tax Refund Form 8849. Posted and recorded over one hundred fifty invoices a week in peak season. Invoices statements reconciled on a monthly basis.
Communicated with contractors, vendors and reconciled any disputes. AIA documents
Maintained up to date Certificate Insurance Certificates and Lien waivers.
Back up for direct payroll deposits - amounts done manually and balanced. Prepared and verified Certified Payroll reports for Alvin J Coleman and subcontractors on a weekly basis. Monthly Utilization reports done manually.
EEO Officer - In charge of monthly meetings at job sites and prepared discussions for job sites. In charge of annual meetings for corporate office.
Maintained Job Status Reports and reconciled differences. 
Processed credit card payments.
Set up job sites for computers, faxes and cell phones for state engineers.
In charge of cellphones. I monitored and changed plans as required to. 
 

 

    COMPUTER SKILL:

·        

Software: MS office 2010(Word, Excel, Outlook).

·        

Operating Systems: Windows 10,Windows 7, Windows XP and Mac OS X.

·        

Development Tools/Application Software:Microsoft Dynamics Plains (GP), SageMas 500-ERP,View point,Main Star, Vertafore AMS360, DocStar Eclipse,Quick Books 

   

    EDUCATIONAL QUALIFICATION:      

·        

BACHELOR OF SCIENCE DEGREE (Major in Accounting) fromSouthernNew Hampshire University, Manchester, NH in 05/1997 

  

    COURSEWORK:

               Federal Taxation, Advanced Accounting 1 & 2, Auditing and Cost Accounting   

Resume for Brian Nicklas

Brian E. Nicklas

37 Alice Drive Apt. 3 * Concord, NH 03303 * 978-549-5985 * bnicklas2@comcast.net ____________________________________________________________________________________­­­­­­­­

 

OBJECTIVE: A dedicated professional seeking a home-based position that allows me to utilize my communication, problem solving and organizational skills.

 

COMPETENCIES:    

     SQA Testing & Methodologies      Test Plans, Cases & Processes                  Scripting & Documentation

     Defect Tracking                         QA Standards                                           Test Strategies & Coverages

     Windows 7 & 10                        JIRA, HP Quality Center & Access         Regression & Negative Testing

 

SUMMARY OF QUALIFICATIONS:

  • Result-driven Quality Assurance professional with solid knowledge in manual software
  • Extensive experience with testing web based software using defect tracking tools such as JIRA and

HP Quality Center (ALM)

  • Experience in Positive and Negative Validation and Verification, Boundary Values Analysis, Functional,

Integration, Regression, Ad-hoc (Exploratory) tests

  • Strong understanding of Software Testing Life Cycle
  • Basic SQL skills can write simple SQL queries for Backend testing
  • Self-driven and self-motivated person with great communication skills
  • Comfortable working as a member of integrated team as well as independently

 

EDUCATION:

Worcester Polytechnic Institute – Worcester, MA                                                                         2003

     BS Electrical Engineering

 

PROFESSIONAL EXPERIENCE:

QuintilesIMS – Cambridge, MA                                                                                       2012 – 2016

SQA Engineer I

  • Created, approved, executed and reviewed manual test scripts for web based applications using

specifications

  • Documented test results by noting actual results and marking steps pass or fail in HP Quality Center
  • Reported defects with software and specifications by entering tickets and screenshots into JIRA
  • Served as SQA release lead by working with managers and submitting reports
  • Functioned as scrum master by ensuring tasks are assigned and completed
  • Validated defect fixes by running steps in defect report
  • Queried databases using SQL Statements in Microsoft Access

 

Idea Integration – Nashua, NH                                                                                       2012 – 2016

Software Tester I

  • Executed manual rating test cases for web based insurance software
  • Documented test results by marking testing procedures pass or fail and pasting screenshots of

premium calculations into calculation workbooks

  • Communicated with software developers by entering defects in Quality Center
  • Verified code correction upon release of new software versions by executing tests cases that failed in the previous versions 

Brian E. Nicklas                                                                                                                                          Page 2 

Pepsi – Ayer, MA                                                                                                         2009 – 2011

Machine Operator

  • Operated and maintained packing machines
  • Assisted machine operators by packing boxes onto pallets
  • Complied with FDA, GMP and OSHA guidelines

 

Bose Corp. – Framingham, MA (Randstad In House Services)                                              2006 – 2008

Software Engineer

·        

Developed manual testing procedures for software embedded in consumer electronics

·        

Tested for overall product performance according to user interface guidelines

·        

Performed release management

·        

Substituted as a team lead for two different projects

·        

Communicated with software developers by filing defect reports using Soffront Trackweb

·        

Verified code correction upon release of new software versions

 

Instrumentation Labs – Lexington, MA (Advantage Resourcing)                                                      2005

Software Tester

·        

Executed automated and manual software testing procedures on a PC based device

·        

Created automated test scripts by record and playback in Segue Silk

·        

Completed documentation necessary to support testing activities

·        

Communicated with software developers by filing defect reports using PVCS Tracker

·        

Utilized a traceability matrix to verify all requirements were tested

·        

Performed and traced software release management

 

Bose Corp. – Framingham, MA (Randstad In House Services)                                              2003 – 2005

Test Technician

·        

Executed manual testing procedures on software embedded in consumer electronics

·        

Completed documentation necessary to support testing activities

·        

Communicated with software developers by filing defect reports using Soffront Trackweb

 

ACHIEVEMENTS:

Eagle Scout

 

References Available Upon Request

 

 

 

Resume for David Leduc

DAVID D. LEDUC

17 Beaver Street

Lowell, MA 01850

(978) 458-0608

nighsky82@yahoo.com

 

OBJECTIVE:           A position in Facilities/Maintenance/Custodial.

 

SKILLS:       

Forklift Training

CPR & First Aid Certified

Supervisory Training

Flood Training

First Response Training

Harassment Training

Fire Control Training

Certified Hazmat Technician 

Bright Tech Floor Cleaning

                                                                                                           

WORK EXPERIENCE:

 

06/12 - Present             Brunswick - Lowell, MA                         

Lanesman

 

·           

Oil & clean lanes

·           

Replace pit carpets

·           

Clean & repair lane machine

·           

Repair ball returns

·           

Miscellaneous functions

 

09/08 –  09/10       Central Food Ministries – Lowell, MA     

Warehouse Lead Man (volunteer)

 

2006 – 2008          Federal Fiber and Fabric, Inc. - Lowell, MA       

Production Assembler

§ Assembled tents and air beams using small hand tools and various chemicals.

 

2001 – 2006          MA Treatment Center - Bridgewater, MA                                                                                   Inventory Control Specialist

 

§ Inventoried cleaning chemicals

§ Ensured all bottles had hazard labels and MSDS sheets.

 

1999 – 2000         University of MA - Lowell, MA                       

Facilities Worker/Maintenance

 

§ Secured all buildings and grounds daily, changed locks, boarded up broken windows, etc.

§ Checked safety of equipment (wires, brakes, adjustments and fluids) to prevent accidents.

§ Kept a daily log of contractors on the grounds.

§ Escorted visitors on campus and answered any questions.

§ Repaired sprinkler system to fire code standards.

 

1988 – 1998          Textron Specialty Materials, Lowell, M A          

Maintenance Worker

 

§ Inventoried and secured hazardous chemicals on a daily basis.

§ Repaired and kept up buildings and equipment to prevent down time.

§ Supervised team workers in maintenance department/operated forklift in warehouse.

§ Assisted trades people.

 

 

EDUCATION:   Lowell High School - Lowell, MA     GED Program       

Resume for Eric Young

Certified Financial Planner

Eric J Young

 

Certified Financial Planner/ Licensed Broker experienced in implementing complex saving, income and risk management for people in all financial situations, to ensure client’s retirement plans will work well into the future.

 

Skills

Educational

Communication, Asses Risk Tolerance, Planning Strategies

 

 

Analysis

Income Planning, Asset Allocation,

Gifting, Estate Planning

Reporting

Taxes, Plan Performance,

End of Year Info

 

Work Experience

Licensed BANKER – Citizens Bank Goffstown, New Hampshire   June 15 – Sep 16

        

Recent 100% customer satisfaction from surveys.

        

Recently within top 10 for referred investment sales.

        

Profiled customer to uncover outside bank/investment assets.

        

Assisted clients with investment and retirement planning

        

228% of Q2 Banking Goal achieved

FINANCIAL RELATIONSHIP SPECIALIST – Manchester, New Hampshire   August 14 – May 15

        

Positioned Bank's products to individuals and small companies.

        

Sold annuities to help customers attain income and savings goals.

        

Made referrals to TD Ameritrade - 2nd in region 97% of annual goal

before the end of 2nd quarter.

INSIDE SALES REP – Deluxe Corporation – Groton, Massachusetts   March 14 – July 14

        

Positioned Company's high quality products to small business.

        

Encouraged firms to update their marketing and website presence with Company.

        

Adhered to strict quality control and security especially checks.

INVESTMENT/RETIREMENT SOLUTIONS REP – FIDELITY INVESTMENTS   Jan 04 – October 13

        

Retained assets of terminated 401(k) participants.

        

Assisted clients who kept assets with Fidelity with retirement savings and investment guidance.

        

 Consistently met sales goals as set by Company.

        

Came in 2nd out of 300 reps in one investment campaign

        

Assisted existing and new clients with consolidations to Company.

        

Assisted clients with overall financial and retirement planning

Education

Northeastern University, Boston, MA, BS Economics

Hesser College, Manchester, NH AS Business Management                                                                                                                                      

Licenses and Certifications           

         

·        

Series 7

·        

Series 66

·        

NH Insurance Producer License

Resume for Faith Jordan

FAITH A. JORDAN

Ayer, MA 01432

 978.430.3275  faithjordan23@gmail.com  www.linkedin.com/in/faithajordan

 

Professional Summary

 

Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced

Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities.  Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines.  Capability to learn new skills and software effectively and efficiently.

 

Skills

Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now

Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)

 

Professional Experience

 

BrooKS AUTOMATION, INC., Chelmsford, MA                                                                                             2016

A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.

Senior Benefits Analyst Contractor – (Jul – Nov 2016)

Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution.  Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.

 

PLUMCHOICE, InC., Lowell, MA                                                                                                                             2016                      

The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. 

HR Contractor - (Jan - May 2016)

Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.

 

KBACE TECHNOLOGIES, INC., Nashua, NH                                                                                                            2015 to 2016

A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.

HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)

Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.

 

MONSTER WORLDWIDE, INC., Weston, MA                                                                                                        2010 to 2015

The parent company of Monster.com, the premier global online employment solution for people seeking jobs and the employers who need great people.

Human Resource Information Service (HRIS) Support Specialist – (Jun  2011 – Feb 2015)             

Managed three areas of responsibility for > 1700 US employees:

1.      

Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.


FAITH A. JORDAN                  faithjordan23@gmail.com                                   Page 2 of 2

2.      

Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.

3.      

Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.

·        

Ensured all benefit-related activities were compliant with federal and state regulations.

·        

Coordinated OAB component of the annual benefit open enrollment.

·        

Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.

 

OAB Issue Resolution  

·        

Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.

·        

Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.

·        

Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.

HRIS/Interface Projects

·        

Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.

·        

Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.

·        

Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.  

·        

Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.

Process Improvement

·        

Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.

·        

Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.

HR Administrator (Contract) (Sep 2010 – Jun  2011)

Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.

·        

Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files. 

 

WELCH FOODS INC., Concord, MA                                                                                                                           1999 to 2010

A leading branded manufacturer of food and beverage products with annual sales of $700 million.

Benefits Coordinator

Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files.  Prepared and processed all benefit-related payroll changes.  Managed service and retirement award programs. 

·        

Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.

·        

Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files. 

·        

Facilitated compliance with COBRA regulations. 

·        

Promoted from Human Resources Assistant to Benefits Coordinator.

 

Education

           

Accounting, Business, and Computers, Cuyahoga Community CollegeWarrensville Heights, OH

 

VOLUNTEER EXPERIENCE

 

LOAVES & FISHES FOOD PANTRY, INC., Devens, MA                                                                       2015; 2016

Provides food and temporary support services to local area residents.

 

Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills.  Assist in maintaining GiftWorks database.

Resume for Debbie Pucci

 

Debbie Pucci                                                       MiracleOfFlight1@Gmail.com

978-429-5347                                                                             www.linkedin.com/in/debbie-pucci-5a7075111

 

Operations Analyst / Procurement Planner    

Utilize analytical and quantitative methods, enhancing supply chain processes

 

  • Strong analytical, problem solving and business communication skills.
  • Collaborative daily interaction with cross-functional teams to maintain and meet organizational goals and objectives.  Effectively present information.
  • Monitor demand drivers, suppliers, sales orders, shipments and on-time delivery.

 

Education

 

Master of Business Administration, Southern New Hampshire University, Manchester, NH, GPA 3.87

Bachelor of Science, Business Management, Merrimack College, North Andover, MA

 

Highlights         

-       

Proficient in SAP, Excel, Word, PowerPoint, Visio

-       

Inventory Analysis and metrics

-       

Demand Planning and Procurement

-       

Certified Lean Six Sigma Green Belt                      

-       

Supply Chain Analysis

-       

Production Scheduling and Control

-       

Drive Continuous Process Improvement and Tools

-       

Customer Focused

 

­

Experience                            

 

Contracting                                                                                                                                       2016 to Present

 

ST. JUDE MEDICAL (SJM), Westford, MA                                                                                                 2014 to 2015

Senior Production Planner

Utilizing SAP and working closely with Global Planning, planned production schedules and released work orders for manufacturing catheters. Monitored Takt time and material flow through shop floor control.

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Maintained targeted number-of-days inventory for stocked items.  Maintained accurate SAP data.

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Determined manufacturing schedule based on Takt time, capacity and transit time.

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Provided Supply Chain Metrics and analytical support.  Contributed in Projects, Forecasting and S&OP.

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Assisted NPI team in preparing to move a portion of SMJ’s manufactured products to their Costa Rica plant.

 

PETEDGE CORPORATION, Beverly, MA                                                                                                    2013 to 2014

Buyer/ Planner, Inventory Management

Utilizing Forecast 21 and Oracle, followed by SAP implementation, validated data constantly, reviewed historical sales trends, researched demand drivers, evaluated forecast results, and revised forecasts as needed.

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Provided collaborative approach working with Sales, Marketing, Retail Merchandising, and Finance, obtaining and ensuring current and accurate demand forecasts.

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Validated data, researched and resolved MRP discrepancies, managed procurement, and established good working relations with vendors, helping meet operational requirements.

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Created and verified Purchase Orders with factories.  Determined total lead time and Manufacturing Schedules.

 

 

 

Debbie Pucci                      MiracleOfFlight1@Gmail.com                                     Page Two

 

3M COMPANY, Chelmsford, MA                                                                                                                2011 to 2012

Lean Supply Chain Analyst

Utilizing Oracle, provided planning, scheduling, and production control for heat shrink products, 3-shifts per day and 6 - 7 days per week. Performed Value Stream Mapping. Reconciled daily work order verifications and month-end inventory reports.

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Monitored Forecasts against Actual Sales; Revised Reorder Points and Safety Stock levels as required, driving customer satisfaction.

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Tracked Capacity Constraints, WIP, and Cycle Time, EOQ / Production Lot Sizes, utilizing proprietary calculator.

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Manually loaded BOMs, Routings, and Planning Parameters for ECO’s and new SKU’s/product numbers.

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Collaborated, negotiated, and worked cross-functionally, assisting with continuous process improvement activities.

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Enhanced decision-making by providing analytical support, including Supply Chain Metrics.

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Improved customer service level by adjusting and monitoring supermarket / safety stock inventory levels.

 

 

TEXTRON DEFENSE SYSTEMS, Wilmington, MA                                                                                      2006 to 2011

Senior Material Planner

Utilizing SAP, coordinated material movement from receiving through incoming inspection, stockroom, to production floor. Primarily responsible for all electronics and printed circuit boards (PCBs) for Military Defense Factory.

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Worked with Commodity Team, validated MRP data and SAP parameters; customer focused.

Provided strong facilitation and participation on Lean Six Sigma Teams:

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Collaboratively implemented Kanban in all electronics and printed circuit board manufacturing areas.

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My Team Reduced Cycle Time by 50% for ECO implementations for all electronics and PCBs.

 

Owner, Tutoring Agency (Grades 1-12)                                                                                                  2002 - 2006

 

SIEMENS INDUSTRY, INC., formerly US Filter, Lowell, MA                                                                 2000 - 2002

Sales Forecast Planner & Distribution Analyst

Utilizing Excel, managed production, allocation, and distribution of large vessels for municipal water accounts and projects.  Responsible for Monthly Inventory Valuation Reports, Sales / Usage, and Inventory Turns Reports.

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Worked closely with 80 Domestic field-service offices nd MFG Plants, meeting customer requirements, either built new or located replacement parts for refurbishments.

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Ensured optimum finished goods levels by developing inventory target level reports for primary distribution center and 80 field-service centers.

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Initiated Backorder / Customer Service improvement program, highlighting issues and employee misconceptions about inventory management standards at primary distribution center.

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Developed root-cause analysis exercise which led to process improvements within primary distribution center.

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Assisted in initiating nationwide inventory reduction program.

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Reduced inventory level 40% from highlighting excess material and facilitating consistent redistribution of finished goods, fulfilling domestic demand requirements.

 

Volunteer work:  Townsend Ecumenical Outreach (TEO), Food Pantry distribution

 

References:    Laurieand Steve Morency, TEO, 978-597-2549

                        David Holzman, 978-302-5298

 

                        Kim Castelli-Dingivan, 978-766-8629