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accounts receivable

Resume for Douglas Drake

                                                                                                              Phone: (978) 856-7048

www.linkedin.com/in/douglas-drake

 

Douglas F. Drake Jr.                                                                                    [email protected]

SUMMARY

Self-directed Accounts Receivable Manager. I have owned two businesses and have a proven history of successful collections, financial, and staff management. I ask the “tough questions” and get results. I build trust-based relationships consistently resulting in lower than average industry DSO.

 

SKILLS


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Time Management

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Situation Analysis

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Problem Resolution

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Leadership

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Communication

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Training

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Credit Review

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Team Building

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Relationship Management

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Negotiations

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Forecasting

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Contract Review

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Cash Reconciliation

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EFT

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Lockbox

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Action Planning

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Discreet


 

HIGHLIGHTS

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Reduced Days Sales Outstanding (DSO) by 35% from 108 to 70 days over an 18-month period through implementation of processes. Trained staff in collections procedures.

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Processed payments of $150 MM annual sales for approximately 1200 clients.

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Collected receivables of $13 MM/month. Communicated with clients to reconcile disputed items, short pays, open invoices and aged balances through timely communication.   Recorded efforts for future reference. Researched, validated, and applied undocumented client payments.

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Created flow charts and collections research procedures to direct payment application process which reduced research time and promoted process efficiencies. Ongoing in use.

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Orchestrated twice yearly Blood Drive for 14 years

 

Professional EXPERIENCE

Haley & Aldrich, Inc., Burlington, MA                                                                                       2001-2017

Accounts Receivable Manager (2007 - 2017)

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Forecasted cash flow, reported to Controller and Chief Financial Officer.

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Interacted directly with Project Managers to resolve discrepancies. Processed PM approved adjustments and write-offs.  Negotiated payment plans for past due accounts.

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Escalated past due clients to senior management, interfaced with collection agencies.

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Partnered with legal department in bankruptcy cases. Liaison with finance and billing teams.

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Prepared weekly collections/invoicing summary report for accounting and management teams.

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Managed internal stakeholder and external client relationships.

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Developed and enforced internal control procedures thereby creating process consistency.

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Assisted with monthly close and annual audit processes.

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Versed in Microsoft Office including Excel, Word, and Outlook.

 

Senior Project Accountant  (2001-2006)                                                                                       

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Produced monthly invoices for 25 PM’s. Reviewed and analyzed unbilled charges. Verified allowable charges, discussed and removed unauthorized charges, posted invoices, and distributed to clients. Corresponded with clients as necessary.

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Trained Project Managers in utilization of Financial Management System, ES2.

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Reviewed project contracts ensuring compliance with invoicing requirements.

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Skilled in Time & Material and Cost Plus Fixed Fee invoicing formats.

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Invoiced various entities including State, Federal, and Municipal clients as well as public companies, private corporations, and educational institutions.

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Collated invoice backup in the form of receipts, timesheets, or other required documentation.

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Maintained project files, following appropriate ISO 9001 document control standards.

 

Douglas F. Drake Jr.                                                                                    [email protected]

 

cLIENT REFERENCES

“As the Accounting Manager in an architectural company, I had to reconcile our accounts with consultants, one of which was Haley and Aldrich, where my primary contact was Douglas Drake.  Many of those reconciliations were far from simple, but Doug was always professional in his approach, responding promptly, patient and thorough in details.  Our communication was by phone and email, exchanging information and documentation.  I enjoyed these business relations with Doug through a number of years and based on my experience I would recommend him to others.”

Arkady Sigal, Accounting Manager at Perry Dean Rogers & Partners: Architects

 

“I have known and worked with Douglas Drake for about 16 years.  Doug was my main contact for solving problems with cash receipts, payment issues, and client credit issues as well as many other tasks.  Doug was always responsive and very knowledgeable about every aspect of his job.  Doug was also great about anticipating the next step as problems came up and provided information to respond in advance which saved us time and money.  Basically, Doug went above and beyond his job description to provide information and services that kept me informed and ahead of potential risk.  Doug was a key employee at Haley & Aldrich and is great to work with.”
             Bonnie M. MacLeod, Project Accounting Manager at Haley & Aldrich, Inc.

 

 

PREVIOUS EMPLOYERS

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Chelmsford Community Education – Culinary Instructor

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Sodexho Management Services – Corporate Dining, Food Service General Manager

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Marriott Hotels – Line Cook

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Deli Doctor – Owner/Manager

EDUCATION

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Associate of Science, Culinary Arts, Johnson & Wales University

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Bachelor of Arts, Psychology, Salem State University

CERTIFICATIONS

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Notary Public

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Commercial Collections Specialist, National Association of Credit Managers, 2011

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Heartsaver/Chokesaver, 2016

 

PROFESSIONAL ASSOCIATIONS

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National Association of Credit Managers

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BCI/NACMNE

 

AWARDS/ACHIEVEMENTS

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Eagle Scout

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Designed, implemented, and continue to execute annual bread baking fundraiser that produces 2500 loaves of from scratch loaves.

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“Heroes of Everyday Life” Award

                                                                                                                                                             COMMUNITY SERVICE

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Assistant Scoutmaster to a Boy Scout Troop

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Volunteer Chef at a local soup kitchen

 

 

Resume for Dorothy Emmons

Dorothy D. Emmons

Wilmington, MA 01887

978-694-4080

[email protected]

www.linkedin.com/in/dottyemmons

 

 

Professional Profile:

Diverse background as an A/R Credit and Collection Specialist with over 10 years of professional experience.  Committed to providing exceptional Customer Service for both internal and external customers. 

My capabilities include multi-tasking, organizing priorities and the ability to work with a variety of internal departments.  My value is enhanced by a working knowledge of Outlook, Microsoft Office, Oracle and Oracle Discoverer. 

Experience:

 

Philips Color Kinetics – Burlington, MA                                  April 2008 – December 2014

Credit and Collection Specialist

  • Contact customers in regards to past due balances on account via phone or e-mail
  • Assess Credit Risk for potential customers to establish credit limits by obtaining Bank and Trade references and Credit Bureau reports
  • Built and maintained a strong relationship with Customer Service and Sales team to facilitate the collection process
  • Enter manual billings and credits for adjustments to customer account
  • Provide assistance to customers with billing disputes on account
  • Prepare detailed aging report and facilitated semi-weekly Collection meeting with Finance Manager and team to review all accounts over 30 days past due

 

Edwards Vacuum, Inc. (Kforce) – Wilmington, MA               April 2006 – April 2008

Customer Service and Collection

  • Contact Customer in regards to change in remit to address and company name change
  • Collection of customer accounts as assigned by manager
  • Analyze and prepare tie-off of payment to open invoices
  • Process Bank and Trades (references) for customer’s looking for open terms

 

Kronos Incorporated – Chelmsford, MA                    August 1988 – December 2005

A/R Specialist/Supervisor

  • Supervised A/R and Customer Registration Specialists for set up for all new accounts and maintenance to existing accounts
  • Initiating web based forms, with IT, for the newly created Customer Registration function 
  • Developed, as a team member, processes and procedures for implementation of Oracle
  • Responsible for all aspects of entering Sales Orders, Bill Only Invoices and Credit Memos for 20 district offices
  • Contributed to the testing and design of new billing initiatives and interfaces

 

Northeastern University

Middlesex Community College – AD